Jobs in East Greenbush

SaaS E-Commerce Customer Onboarding Specialist (Remote)

Company Description This is a remote position with occasional onsite meetings and travel. As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they're well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You'll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time. Key responsibilities include: Project management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done. Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary. Automation: Develop high level scopes to automate tasks in SureDone's automation engine. Troubleshoot completed scripts with customers as needed. Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows. Build Strong Client Relationships: Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one. Drive Product Adoption: Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings. Gather Feedback for Product Improvement: Collect client feedback on experiences to inform improvements and ensure we meet client needs. Documentation and Compliance: Ensure all necessary account documentation is completed, with thorough tracking for seamless account management. Job Description This is a remote position with occasional onsite meetings and travel. As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they're well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You'll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time. Key responsibilities include: Project management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done. Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary. Automation: Develop high level scopes to automate tasks in SureDone's automation engine. Troubleshoot completed scripts with customers as needed. Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows. Build Strong Client Relationships: Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one. Drive Product Adoption: Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings. Gather Feedback for Product Improvement: Collect client feedback on experiences to inform improvements and ensure we meet client needs. Documentation and Compliance: Ensure all necessary account documentation is completed, with thorough tracking for seamless account management. Qualifications Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We're excited to see your personality! If you don't provide a video, please include a cover letter explaining your fit for the role. The ideal candidate should possess meticulous planning, time management and communication skills and be able to handle multiple projects simultaneously. Experience: 2+ years in SaaS onboarding. 2+ years in eCommerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify or in training sellers on managing these tasks.. Preferred: Experience with multichannel eCommerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms. Experience with e-commerce in the automotive, motorsports or powersports parts and accessories space, including a familiarity with fitment, is preferred. Technical Skills: Intermediate Excel proficiency (including vlookup and handling large datasets) required. Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone. Familiarity with APIs, XML, JSON, and CSV formats is a plus. Additional Skills: Strong communication skills, both written and spoken, that demonstrates professionalism and attention to detail, and with excellent grammar and spelling. Experience with remote training or person-to-person instruction. Ability to multitask and manage multiple projects with strong organizational skills. Understanding of de-escalation methods. Work Requirements: Fluent English, with clear and professional communication. Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm). Authorized to work in the US, with a permanent US address preferred. Additional Information Compensation: Completely dependent on your experience and location, but compensation ranges from $40k-$60k/year. Available benefits include: 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage. 401k Flexible Spending Account (Both healthcare and dependent care) Free membership to TalkSpace Free access to HealthAdvocate Supplemental Life Insurance Supplemental short term and long term disability Paid Time Off Work from anywhere in the world Supportive team environment Position Type Full-Time (Fully remote)

Dynamic Environment

SaaS Sales Development Representative SDR Mid-Market/Enterprise (E-Commerce)

SureDone East Greenbush, NY

Company Description Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We're excited to see your personality! If you don't provide a video, please include a cover letter explaining your fit for the role. SureDone provides a comprehensive eCommerce management platform designed to help eCommerce businesses streamline operations across multiple sales channels like eBay, Amazon, Walmart, Shopify, BigCommerce, while also providing connections to internal systems like ERPs, and suppliers and partners. Our software automates repetitive tasks for products, inventory, pricing, and orders, helping businesses scale efficiently. At SureDone, we're dedicated to customer and employee satisfaction, offering generous holidays, vacation time, remote work flexibility, and a genuine commitment to employee well-being with a family first approach. Job Description This is a remote position with occasional onsite meetings, travel and trade show staffing. As a Sales Development Representative (SDR) for the mid-market and enterprise, you'll be responsible for identifying and qualifying potential mid-market and enterprise-level clients. Your primary responsibility will be to generate and nurture leads, working closely with the senior sales team to develop a robust pipeline of opportunities. Through strategic outreach and effective communication, you will engage with key decision-makers, educate them about SureDone's solutions, and schedule qualified appointments for the senior sales representatives. Key responsibilities include: Prospect Research: Conduct thorough research to identify and qualify mid-market and enterprise-level brands, manufacturers, distributors, and third-party online sellers that align with SureDone's ideal customer profile. High-Volume Lead Generation & Outreach: Drive significant daily outreach, with a daily target of over 100 meaningful touches across channels, including cold calling, email campaigns, LinkedIn, association memberships, partner development, and networking. Initiate and nurture conversations to build strong connections with potential clients. Campaign Development & Continuous Improvement: Create and refine sales campaigns and outreach cadences for both initial outreach (0-3 months) and long term nurturing (3-18+ months), including phone scripts, social media messages, and email templates. Leverage AI tools and personal expertise to optimize messaging and ensure effectiveness in connecting with target prospects. Product Knowledge & Needs Assessment: Develop a comprehensive understanding of SureDone's products, services, and value proposition to communicate effectively with prospects. Conduct high-volume outreach to engage decision-makers, identify their business needs and pain points, and position SureDone as a tailored solution. Collaboration & CRM Management: Collaborate with the sales and marketing teams to strategize and coordinate on target accounts, optimizing outreach efforts for lead conversion. Maintain up-to-date records of leads, interactions, and opportunities in Salesforce, ensuring data accuracy and seamless lead qualification based on established criteria. Appointment Setting & Transition Management: Schedule and coordinate product demonstrations and appointments for Account Executives, ensuring a smooth transition from lead generation to the sales phase. Market & Industry Awareness: Stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market. Contribute to the improvement of sales processes, messaging, and lead generation tactics, supporting additional tasks like following up on NPS survey results or assisting in churn prevention as needed. Qualifications Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We're excited to see your personality! If you don't provide a video, please include a cover letter explaining your fit for the role. Sales Development Experience 2+ years as an SDR within a SaaS firm, with a proven track record of achieving quotas and goals. 1+ years selling to mid-market and enterprise markets. 1+ years of experience in selling e-commerce solutions, ideally focused on product management, catalog management, or order management. Preferred: Experience with multichannel eCommerce platforms (e.g., SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping). Preferred: Experience in the automotive, motorsports, or powersports sectors, with familiarity in fitment and catalog management. Communication & Interpersonal Skills Impeccable written and spoken communication skills with strong grammar, spelling, and attention to detail. Ability to craft impactful, solution-focused long-form messaging for emails and concise messaging for social media. Excellent listening skills, with ease in advising customers through the sales process. Confidence and focus to generate interest through daily dials and overcome gatekeepers. Sales & Qualifying Abilities Skilled in identifying and qualifying customer needs to recommend tailored solutions. Knowledge of sales techniques, strategies, and lead generation processes. A natural ability to build rapport. Hustle, motivation, drive, and a positive energy that fuels consistent outreach efforts. Organizational & Time Management Skills Highly organized, with the ability to prioritize responsibilities in a fast-paced environment. Effective at managing metrics and KPIs. Work Requirements: Fluent English, with clear and professional communication. Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm). Authorized to work in the US, with a permanent US address preferred. Your technical experience should include: Sales & CRM Tools Experience with CRM systems, particularly Salesforce Proficient in lead research tools like Apollo and LinkedIn Sales Navigator. Experience with revenue intelligence tools such as RingCentral's RingSense. Familiarity with a modern sales tech stack, including Zoom, Slack, and G-Suite. AI & Data Utilization Familiarity with AI content generation tools (such as ChatGPT, Jasper, or Copy.ai) for drafting or refining outreach messages, social posts, and email sequences quickly and efficiently. Understanding of using AI to enrich leads. Understanding how to use AI-driven A/B testing tools to experiment with different messaging and improve outreach effectiveness based on results. Additional Information Compensation: Completely dependent on your experience and location, but base salary ranges from $40k - $52k/year plus incentive compensation based on sales qualified leads generated plus contribution to the sales pipeline. The on target earnings (OTE) range for a successful candidate in this position ranges from $72k-$80k. Available benefits include: 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage. 401k Flexible Spending Account (Both healthcare and dependent care) Free membership to TalkSpace Free access to HealthAdvocate Supplemental Life Insurance Supplemental short term and long term disability Paid Time Off Work from anywhere in the world Supportive team environment Position Type Full-Time (Fully remote)

Dynamic Environment

SaaS Sales Development Representative SDR Mid-Market/Enterprise (E-Commerce)

SureDone East Greenbush, NY

Job Description Job Description Company Description Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role. SureDone provides a comprehensive eCommerce management platform designed to help eCommerce businesses streamline operations across multiple sales channels like eBay, Amazon, Walmart, Shopify, BigCommerce, while also providing connections to internal systems like ERPs, and suppliers and partners. Our software automates repetitive tasks for products, inventory, pricing, and orders, helping businesses scale efficiently. At SureDone, we’re dedicated to customer and employee satisfaction, offering generous holidays, vacation time, remote work flexibility, and a genuine commitment to employee well-being with a family first approach. Job Description This is a remote position with occasional onsite meetings, travel and trade show staffing. As a Sales Development Representative (SDR) for the mid-market and enterprise, you’ll be responsible for identifying and qualifying potential mid-market and enterprise-level clients. Your primary responsibility will be to generate and nurture leads, working closely with the senior sales team to develop a robust pipeline of opportunities. Through strategic outreach and effective communication, you will engage with key decision-makers, educate them about SureDone’s solutions, and schedule qualified appointments for the senior sales representatives. Key responsibilities include: Prospect Research: Conduct thorough research to identify and qualify mid-market and enterprise-level brands, manufacturers, distributors, and third-party online sellers that align with SureDone’s ideal customer profile. High-Volume Lead Generation & Outreach: Drive significant daily outreach, with a daily target of over 100 meaningful touches across channels, including cold calling, email campaigns, LinkedIn, association memberships, partner development, and networking. Initiate and nurture conversations to build strong connections with potential clients. Campaign Development & Continuous Improvement: Create and refine sales campaigns and outreach cadences for both initial outreach (0-3 months) and long term nurturing (3-18+ months), including phone scripts, social media messages, and email templates. Leverage AI tools and personal expertise to optimize messaging and ensure effectiveness in connecting with target prospects. Product Knowledge & Needs Assessment: Develop a comprehensive understanding of SureDone’s products, services, and value proposition to communicate effectively with prospects. Conduct high-volume outreach to engage decision-makers, identify their business needs and pain points, and position SureDone as a tailored solution. Collaboration & CRM Management: Collaborate with the sales and marketing teams to strategize and coordinate on target accounts, optimizing outreach efforts for lead conversion. Maintain up-to-date records of leads, interactions, and opportunities in Salesforce, ensuring data accuracy and seamless lead qualification based on established criteria. Appointment Setting & Transition Management: Schedule and coordinate product demonstrations and appointments for Account Executives, ensuring a smooth transition from lead generation to the sales phase. Market & Industry Awareness: Stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market. Contribute to the improvement of sales processes, messaging, and lead generation tactics, supporting additional tasks like following up on NPS survey results or assisting in churn prevention as needed. Qualifications Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role. Sales Development Experience 2+ years as an SDR within a SaaS firm, with a proven track record of achieving quotas and goals. 1+ years selling to mid-market and enterprise markets. 1+ years of experience in selling e-commerce solutions, ideally focused on product management, catalog management, or order management. Preferred: Experience with multichannel eCommerce platforms (e.g., SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping). Preferred: Experience in the automotive, motorsports, or powersports sectors, with familiarity in fitment and catalog management. Communication & Interpersonal Skills Impeccable written and spoken communication skills with strong grammar, spelling, and attention to detail. Ability to craft impactful, solution-focused long-form messaging for emails and concise messaging for social media. Excellent listening skills, with ease in advising customers through the sales process. Confidence and focus to generate interest through daily dials and overcome gatekeepers. Sales & Qualifying Abilities Skilled in identifying and qualifying customer needs to recommend tailored solutions. Knowledge of sales techniques, strategies, and lead generation processes. A natural ability to build rapport. Hustle, motivation, drive, and a positive energy that fuels consistent outreach efforts. Organizational & Time Management Skills Highly organized, with the ability to prioritize responsibilities in a fast-paced environment. Effective at managing metrics and KPIs. Work Requirements: Fluent English, with clear and professional communication. Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm). Authorized to work in the US, with a permanent US address preferred. Your technical experience should include: Sales & CRM Tools Experience with CRM systems, particularly Salesforce Proficient in lead research tools like Apollo and LinkedIn Sales Navigator. Experience with revenue intelligence tools such as RingCentral’s RingSense. Familiarity with a modern sales tech stack, including Zoom, Slack, and G-Suite. AI & Data Utilization Familiarity with AI content generation tools (such as ChatGPT, Jasper, or Copy.ai) for drafting or refining outreach messages, social posts, and email sequences quickly and efficiently. Understanding of using AI to enrich leads. Understanding how to use AI-driven A/B testing tools to experiment with different messaging and improve outreach effectiveness based on results. Additional Information Compensation: Completely dependent on your experience and location, but base salary ranges from $40k - $52k/year plus incentive compensation based on sales qualified leads generated plus contribution to the sales pipeline. The on target earnings (OTE) range for a successful candidate in this position ranges from $72k-$80k. Available benefits include: 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage. 401k Flexible Spending Account (Both healthcare and dependent care) Free membership to TalkSpace Free access to HealthAdvocate Supplemental Life Insurance Supplemental short term and long term disability Paid Time Off Work from anywhere in the world Supportive team environment Position Type Full-Time (Fully remote)

SaaS E-Commerce Customer Onboarding Specialist (Remote)

SureDone East Greenbush, NY

Job Description Job Description Company Description This is a remote position with occasional onsite meetings and travel. As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they’re well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You’ll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time. Key responsibilities include: Project management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done. Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary. Automation: Develop high level scopes to automate tasks in SureDone’s automation engine. Troubleshoot completed scripts with customers as needed. Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows. Build Strong Client Relationships: Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one. Drive Product Adoption: Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings. Gather Feedback for Product Improvement: Collect client feedback on experiences to inform improvements and ensure we meet client needs. Documentation and Compliance: Ensure all necessary account documentation is completed, with thorough tracking for seamless account management. Job Description This is a remote position with occasional onsite meetings and travel. As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they’re well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You’ll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time. Key responsibilities include: Project management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done. Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary. Automation: Develop high level scopes to automate tasks in SureDone’s automation engine. Troubleshoot completed scripts with customers as needed. Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows. Build Strong Client Relationships: Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one. Drive Product Adoption: Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings. Gather Feedback for Product Improvement: Collect client feedback on experiences to inform improvements and ensure we meet client needs. Documentation and Compliance: Ensure all necessary account documentation is completed, with thorough tracking for seamless account management. Qualifications Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role. The ideal candidate should possess meticulous planning, time management and communication skills and be able to handle multiple projects simultaneously. Experience: 2+ years in SaaS onboarding. 2+ years in eCommerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify or in training sellers on managing these tasks.. Preferred: Experience with multichannel eCommerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms. Experience with e-commerce in the automotive, motorsports or powersports parts and accessories space, including a familiarity with fitment, is preferred. Technical Skills: Intermediate Excel proficiency (including vlookup and handling large datasets) required. Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone. Familiarity with APIs, XML, JSON, and CSV formats is a plus. Additional Skills: Strong communication skills, both written and spoken, that demonstrates professionalism and attention to detail, and with excellent grammar and spelling. Experience with remote training or person-to-person instruction. Ability to multitask and manage multiple projects with strong organizational skills. Understanding of de-escalation methods. Work Requirements: Fluent English, with clear and professional communication. Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm). Authorized to work in the US, with a permanent US address preferred. Additional Information Compensation: Completely dependent on your experience and location, but compensation ranges from $40k-$60k/year. Available benefits include: 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage. 401k Flexible Spending Account (Both healthcare and dependent care) Free membership to TalkSpace Free access to HealthAdvocate Supplemental Life Insurance Supplemental short term and long term disability Paid Time Off Work from anywhere in the world Supportive team environment Position Type Full-Time (Fully remote)

QC Extractables & Leachables Specialist

Regeneron Pharmaceuticals, Inc Town of East Greenbush, NY

Regeneron is currently looking for a Quality Control (QC) Extractables & Leachables (E&L) Specialist. This is a non-lab based position. The QC E& L Specialist collaborates with cross functional units across the company, including Manufacturing, Process Sciences (PS), Quality Control (QC), CMC Regulatory Sciences, and Quality Assurance (QA) to provide scientific expertise and deliverables related to study design, new products, and change management. As a QC Extractables & Leachables Specialist, a typical day might include the following: Managing analytical projects and deliverables to support pre and post marketing regulatory commitment deadlines, and development of new projects and studies. Serve as a technical resource for data interpretation and results of extractable and leachable studies of polymeric and elastomeric materials. Summarize and explain the results of laboratory studies from different analytical techniques such as UPLC, GC, ICP, and Mass Spectrometry to cross functional management. Evaluate new polymeric and elastomeric components for use in GMP production. Organize and lead meetings to facilitate knowledge management and drive project timelines. Represent the department in cross functional meetings to establish projects, and build and maintain relationships with team members from early development through post marketing. Author and review technical documents, whitepapers, and SOPs. Proactively review relevant industry and agency guidelines as they apply to extractables and leachables. This role might be for you if: You have previous experience or background in analytical testing and/or method development and wish to shift your career toward program management, cross functional collaboration and/or technical writing. You prefer to work independently, have strong analytical thinking skills, and can take multiple priorities and translate them to project completion. You possess excellent interpersonal skills (including presentations and writing skills). You enjoy working within a team to actively participate in discussion, program planning, and continuous learning based on the business needs and regulatory expectations. You enjoy the challenge to adjust strategies based on new situations and appreciate a culture where continuous improvement is not just a metric. You are careful and diligent in authoring and reviewing GMP documents. To be considered for the QC Extractables & Specialist you must be willing and able to work Monday-Friday, 8am-4:30pm. You must have a BA/BS in chemistry, biology or related field and 2+ years of relevant experience. Previous experience in analytical testing and method development or equivalent extractable and leachable experience is preferred. Prior laboratory experience is required. Does this sound like you? Apply now to take your first step towards living the Regeneron Way! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. Salary Range (annually) : $66,400.00 - $108,400.00 #J-18808-Ljbffr

Management Trainee | East Greenbush, NY

Enterprise Holdings Town of East Greenbush, NY

Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With training, development, mentoring, and a culture of promotion from within, you’ll always be progressing in your career. This position is located at 745 Columbia Turnpike E, East Greenbush, NY 12061. We offer a robust Benefits Package including, but not limited to: Competitive Compensation: The target compensation for this position is $56,530 annually based on a 46-hour workweek. Paid Time Off: Starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays. Health, Dental, Vision insurance: Life Insurance; Prescription coverage. Employee discounts: On car rentals, car purchases, and much more! 401(k) retirement plan: With company match and profit sharing. We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 65 years ago with a commitment to the communities that we serve, we operate a global network with 90,000+ dedicated team members across nearly 100 countries, and more than 2.3 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Responsibilities We are now hiring for immediate openings in our Management Training program. As a MT, you’ll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business, and develop your team. In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business. We’ll teach you how to excel at customer service, sales and marketing, finance, and operations. And you’ll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business — and your success. Equal Opportunity Employer/Disability/Veterans Qualifications Bachelor's degree required. Must have a minimum of 1 year experience in any of the following: Sales & Customer Service: commission sales, retail, serving/restaurant/bar, or hospitality industry. Leadership: military, athletics/team activities, or community, social, or academic organizations. Must be at least 18 years old. The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Aside from religious observations, must be available to work an average of 46 hours per week. #J-18808-Ljbffr

Director - Call Center Operations

The Nassau Companies of New York. Town of East Greenbush, NY

Job Summary The Call Center Director will be responsible for overseeing the daily operations of our life and annuity call center, ensuring the highest level of customer service and satisfaction. This role requires a seasoned professional with a proven track record in managing call centers (in person and remote), driving improvements, and a strong understanding of call center technology. The ideal candidate will be adept at evaluating incoming talent, motivating, training and directing staff, holding them accountable to meet Nassau’s “Best in Class” standards productivity and call quality expectations, and continuously striving to enhance the customer experience. Principal Duties and Responsibilities Analyzes call center metrics and prepare reports for senior management. Maintains a high awareness of the technologies of the call center industry. Proposes and implements changes in technology, as appropriate. Motivates, engages, and collaborates with call center staff to drive loyalty and bring out their best. Strategically plans, implements and reviews innovative changes to the Call Center to anticipate and satisfy the callers’ needs. Capable of managing multiple projects while maintaining daily operations. Formulates policies, programs, and schedules based on knowledge of training needs and organizational requirements. Forecasts and analyzes the FTE needs for the Call Center and makes recommendations to maximize performance, ensure customer satisfaction and account for growth, seasonal variations, and special events. Participates in long-range planning and the formulation of goals to ensure that an efficient scheduling model is maintained. Builds and maintains effective teams committed to organizational goals; fosters collaboration among team members and teams; assists teams to address relevant issues; directly involved with development of skills of team members to successfully function within team environment. Implements procedures as necessary for compliance to Federal, State, and industry regulations. Serves as a resource and/or uses other knowledgeable resources, when appropriate. Represents Call Center for Company initiatives and other projects that impact total services operations and service orientation of the Company. Determines staffing and resource requirements and matches skills with project needs. Perform other duties as assigned. Knowledge, Skills and Abilities College degree or equivalent work experience. Demonstrated knowledge of financial services industry and ability to communicate complex concepts to a wide range of audiences. Experience in Talkdesk and exposure to AI and the efficiencies it can bring preferred. Knowledge of skill-based call routing systems expected. Ability to recognize Company and industry trends and design programs/ideas/concepts that allow Nassau to continue to elevate Best in Class service with an objective to continually stay a step ahead of our competitors. Solid communication skills and the ability to host round-table discussions, company meetings, and facilitate dialog and discussion within the team and with other departments at Nassau. Ability to deliver difficult messages to key partnerships, producers, clients and staff while keeping relationships in mind. Ability to render and communicate decisions in a clear and concise manner, with supporting rationale. Takes an overall-Company and considers cross-functional view considerations when uncovering facts and formulating recommendations for action. Experience in dealing with outsourced third party administrators a plus. Experience managing and motivating teams both in person and remotely. Adaptable to change and able to seek unique solutions to unique problems and opportunities. Proven skills in customer support, call center management, and employee supervision. Collaborative approach to building solutions. Excellent listening, verbal, written and interpersonal skills for interaction with internal and external clients. Proven experience acting as a change agent and providing strategic solutions to call center/customer service issues. Flexibility to adapt to changing business needs and environments. Ability to write, analyze, and interpret reports. Ability to define problems, evaluate data, establish facts, and draw valid conclusions. Compensation Nassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The base salary for this position falls within Nassau’s salary band E: $90,000-$110,000 depending upon experience. Visit our Careers page and apply online at http://www.nfg.com/ . #J-18808-Ljbffr

Director - Call Center Operations

Nassau Financial Group Town of East Greenbush, NY

Job Summary The Call Center Director will be responsible for overseeing the daily operations of our life and annuity call center, ensuring the highest level of customer service and satisfaction. This role requires a seasoned professional with a proven track record in managing call centers (in person and remote), driving improvements, and a strong understanding of call center technology. The ideal candidate will be adept at evaluating incoming talent, motivating, training and directing staff, holding them accountable to meet Nassau’s “Best in Class” standards productivity and call quality expectations, and continuously striving to enhance the customer experience. Principal Duties and Responsibilities Analyzes call center metrics and prepares reports for senior management. Maintains a high awareness of the technologies of the call center industry. Proposes and implements changes in technology, as appropriate. Motivates, engages, and collaborates with call center staff to drive loyalty and bring out their best. Strategically plans, implements, and reviews innovative changes to the Call Center to anticipate and satisfy the callers’ needs. Capable of managing multiple projects while maintaining daily operations. Formulates policies, programs, and schedules based on knowledge of training needs and organizational requirements. Forecasts and analyzes the FTE needs for the Call Center and makes recommendations to maximize performance, ensure customer satisfaction and account for growth, seasonal variations, and special events. Participates in long-range planning and the formulation of goals to ensure that an efficient scheduling model is maintained. Builds and maintains effective teams committed to organizational goals; fosters collaboration among team members and teams; assists teams to address relevant issues; directly involved with development of skills of team members to successfully function within team environment. Implements procedures as necessary for compliance to Federal, State, and industry regulations. Serves as a resource and/or uses other knowledgeable resources, when appropriate. Represents Call Center for Company initiatives and other projects that impact total services operations and service orientation of the Company. Determines staffing and resource requirements and matches skills with project needs. Performs other duties as assigned. Knowledge, Skills and Abilities College degree or equivalent work experience. Demonstrated knowledge of financial services industry and ability to communicate complex concepts to a wide range of audiences. Experience in Talkdesk and exposure to AI and the efficiencies it can bring preferred. Knowledge of skill-based call routing systems expected. Ability to recognize Company and industry trends and design programs/ideas/concepts that allow Nassau to continue to elevate Best in Class service with an objective to continually stay a step ahead of our competitors. Solid communication skills and the ability to host round-table discussions, company meetings, and facilitate dialog and discussion within the team and with other departments at Nassau. Ability to deliver difficult messages to key partnerships, producers, clients, and staff while keeping relationships in mind. Ability to render and communicate decisions in a clear and concise manner, with supporting rationale. Takes an overall-Company and considers cross-functional view considerations when uncovering facts and formulating recommendations for action. Experience in dealing with outsourced third party administrators a plus. Experience managing and motivating teams both in person and remotely. Adaptable to change and able to seek unique solutions to unique problems and opportunities. Proven skills in customer support, call center management, and employee supervision. Collaborative approach to building solutions. Excellent listening, verbal, written, and interpersonal skills for interaction with internal and external clients. Proven experience acting as a change agent and providing strategic solutions to call center/customer service issues. Flexibility to adapt to changing business needs and environments. Ability to write, analyze, and interpret reports. Ability to define problems, evaluate data, establish facts, and draw valid conclusions. Compensation Nassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The base salary for this position falls within Nassau’s salary band E: $90,000-$110,000 depending upon experience. Visit our Careers page and apply online at http://www.nfg.com/ . Based in Hartford, Connecticut, Nassau Financial Group is a growth focused and digitally enabled financial services company with a fully integrated platform across insurance and asset management. Nassau was founded in 2015 and has grown to $1.6 billion in total adjusted capital, $24.8 billion in assets under management, and 370,000 policies and contracts as of September 30, 2024. As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs. Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

Overnight Project Specialist Flex Associate - Latham, NY

Anderson Merchandisers East Greenbush, NY

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun? We offer flexible hours, competitive pay, and great benefits for both full and part-time associates. If this sounds like a good fit for you, come join our team! The Flex Associate position is responsible for assisting other Anderson Merchandisers associates in execution of client projects. Employment will be on-going on an as needed basis. What would you do in this role? DUTIES and RESPONSIBILITIES, include but are not limited to the following: Execute all required tasks, projects, resets, displays with accuracy, by following all provided instructions Maintain company, client and retailer confidentiality Must be able to lift objects and product up to a maximum of 50lbswith frequent lifting and/or carrying of objects/products up to 35 lbs., in addition the ability to lift heavy objects up to 100lbswith assistance from another associate Work could be performed while sitting, standing or walking Work performed will entail fine manipulation of hands and/or fingers, bending, twisting, squatting, and climbing, as well as upper and lower body mobility Work flexible shifts (am or pm) based on store requirements **REQUIREMENTS AND QUALIFICATIONS, including but not limited to the following: ** Must be able to lift objects and product up to a maximum of 50lbswith frequent lifting and/or carrying of objects/products up to 35 lbs., in addition the ability to lift heavy objects up to 100lbswith assistance from another associate Work could be performed while sitting, standing or walking Work performed will entail fine manipulation of hands and/or fingers, bending, twisting, squatting, and climbing, as well as upper and lower body mobility Work flexible shifts (am or pm) based on store requirements and needs including a minimum of one 4-hour weekend shift based on store requirements High School diploma or equivalency certification required Valid driver's license is required as travel to additional locations may be necessary Automobile liability insurance is required to be maintained Must have access to a computer, internet access, printing capabilities, and e-mail Access to webcam preferred Customer service or sales experience preferred Rate of Pay $20.50 As an Anderson Merchandisers Associate, you may be eligible for these benefits*. • Flexible work schedules • 401(k) retirement plan • Health Insurance – including Dental and Vision • Telehealth • Health Savings Account • Accident Insurance • Critical Illness Insurance • Life Insurance • Long Term Care • Short Term Disability • Long Term Disability • Associate Assistance Fund • Anderson Cares Natural Disaster Fund • Associate Savings Plan • Anderson Cares Fund • Paid Time Off • Discounts - Cell Phone, Vehicle, Pet Insurance • Training & Career Development *All benefits subject to eligibility per company policy. IND-123

Shipping and Receiving Specialist

ChemTreat East Greenbush, NY

Responsibilities : Prepare products for domestic and international shipment, ensuring accuracy and timeliness of delivery Process both domestic and international shipments through various carriers with precise details in compliance with DOT and IATA regulations Ensure compliance to DOT 49 CFR 172.70 along with Import and Export requirements Schedule and secure cost-effective transportation of products to meet our customers' shipping requirements Affixes required shipping labels on packaging to ensure compliance to standard work. Manage daily communication via e-mail and telephone with the Sales / Order Administration Department and freight companies Assembles foam packs, wooden or cardboard containers or selects preassembled containers Perform receiving of all incoming shipments including raw materials, verify packing slip/items received against purchase orders, visually inspect items for damages and place items in specific storage locations Material handling of items to specific cells within manufacturing in a "First In First Out" methodology Maintains inventory with a high level of accuracy Role may require standing for a significant portion of the work day, in some areas, there is a need to lift materials up to 85 lbs. QUALIFICATIONS Critical Success Factors: The ideal candidate is detailed and process-oriented Has a sense of urgency and is a strong team player Is self motivated Is naturally curious to learn about systems in place and be involved in their continuous improvement Required Skills/Experience: 3+ years previous experience in international shipment processing and compliancy Experience shipping with UPS, FedEx, and filling out various freight documentations is highly preferred. Experience in using MRP Systems. Excellent verbal and written communication skills. Excellent time management skills. Must be familiar with basic component identification, part number systems, material handling equipment, and the inventory management system. Proficiency in Microsoft Office programs Education High School Diploma or GED Travel Requirements 0% Key Relationships: Individuals in this position will have ongoing interaction and communications with the following: Operations Director Operations Managers Operations Technicians Customer Service Technical/Field Service Sales ABOUT XOS: XOS, a Veralto company, is a leading manufacturer of application-specific X-ray analyzers. We offer best-in-class elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum and environmental compliance. As part of the XOS team and the broader Veralto network, you'll work with products that make an everyday impact on vital resources we all rely upon: and along the way, you'll have opportunities to deepen your skills, invest in your development, and seek new ways to fuel your growth. XOS is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto' s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™-and building rewarding careers along the way. The hourly range for this role is $21.00 to $28.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $21 - $28 USD per hour. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Dynamic Environment

Director - Call Center Operations

Nassau East Greenbush, NY

Job SummaryThe Call Center Director will be responsible for overseeing the daily operations of our life and annuity call center, ensuring the highest level of customer service and satisfaction. This role requires a seasoned professional with a proven track record in managing call centers (in person and remote), driving improvements, and a strong understanding of call center technology. The ideal candidate will be adept at evaluating incoming talent, motivating, training and directing staff, holding them accountable to meet Nassau's "Best in Class" standards productivity and call quality expectations, and continuously striving to enhance the customer experience.Principal Duties and ResponsibilitiesAnalyzes call center metrics and prepare reports for senior managementMaintains a high awareness of the technologies of the call center industry. Proposes and implements changes in technology, as appropriate.Motivates, engages, and collaborates with call center staff to drive loyalty and bring out their best.Strategically plans, implements and reviews innovative changes to the Call Center to anticipate and satisfy the callers' needs.Capable of managing multiple projects while maintaining daily operationsFormulates policies, programs, and schedules based on knowledge of training needs and organizational requirements.Forecasts and analyzes the FTE needs for the Call Center and makes recommendations to maximize performance, ensure customer satisfaction and account for growth, seasonal variations, and special events.Participates in long-range planning and the formulation of goals to ensure that an efficient scheduling model is maintained.Builds and maintains effective teams committed to organizational goals; fosters collaboration among team members and teams; assists teams to address relevant issues; directly involved with development of skills of team members to successfully function within team environment.Implements procedures as necessary for compliance to Federal, State, and industry regulations. Serves as a resource and/or uses other knowledgeable resources, when appropriate.Represents Call Center for Company initiatives and other projects that impact total services operations and service orientation of the Company.Determines staffing and resource requirements and matches skills with project needs.Perform other duties as assignedKnowledge, Skills and Abilities College degree or equivalent work experienceDemonstrated knowledge of financial services industry and ability to communicate complex concepts to a wide range of audiencesExperience in Talkdesk and exposure to AI and the efficiencies it can bring preferred. Knowledge of skill-based call routing systems expected.Ability to recognize Company and industry trends and design programs/ideas/concepts that allow Nassau to continue to elevate Best in Class service with an objective to continually stay a step ahead of our competitors.Solid communication skills and the ability to host round-table discussions, company meetings, and facilitate dialog and discussion within the team and with other departments at NassauAbility to deliver difficult messages to key partnerships, producers, clients and staff while keeping relationships in mindAbility to render and communicate decisions in a clear and concise manner, with supporting rationale. Takes an overall-Company and considers cross-functional view considerations when uncovering facts and formulating recommendations for actionExperience in dealing with outsourced third party administrators a plusExperience managing and motivating teams both in person and remotely.Adaptable to change and able to seek unique solutions to unique problems and opportunitiesProven skills in customer support, call center management, and employee supervisionCollaborative approach to building solutionsExcellent listening, verbal, written and interpersonal skills for interaction with internal and external clientsProven experience acting as a change agent and providing strategic solutions to call center/customer service issuesFlexibility to adapt to changing business needs and environments.Ability to write, analyze, and interpret reportsAbility to define problems, evaluate data, establish facts, and draw valid conclusionsCompensationNassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The base salary for this position falls within Nassau's salary band E: $90,000-$110,000 depending upon experience.Visit our Careers page and apply online at http://www.nfg.com/Based in Hartford, Connecticut, Nassau Financial Group is a growth focused and digitally enabled financial services company with a fully integrated platform across insurance and asset management. Nassau was founded in 2015 and has grown to $1.6 billion in total adjusted capital, $24.8 billion in assets under management, and 370,000 policies and contracts as of September 30, 2024.As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs.Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Director - Call Center Operations

Nassau East Greenbush, NY

Job Summary The Call Center Director will be responsible for overseeing the daily operations of our life and annuity call center, ensuring the highest level of customer service and satisfaction. This role requires a seasoned professional with a proven track record in managing call centers (in person and remote), driving improvements, and a strong understanding of call center technology. The ideal candidate will be adept at evaluating incoming talent, motivating, training and directing staff, holding them accountable to meet Nassau's "Best in Class" standards productivity and call quality expectations, and continuously striving to enhance the customer experience. Principal Duties and Responsibilities Analyzes call center metrics and prepare reports for senior management Maintains a high awareness of the technologies of the call center industry. Proposes and implements changes in technology, as appropriate. Motivates, engages, and collaborates with call center staff to drive loyalty and bring out their best. Strategically plans, implements and reviews innovative changes to the Call Center to anticipate and satisfy the callers' needs. Capable of managing multiple projects while maintaining daily operations Formulates policies, programs, and schedules based on knowledge of training needs and organizational requirements. Forecasts and analyzes the FTE needs for the Call Center and makes recommendations to maximize performance, ensure customer satisfaction and account for growth, seasonal variations, and special events. Participates in long-range planning and the formulation of goals to ensure that an efficient scheduling model is maintained. Builds and maintains effective teams committed to organizational goals; fosters collaboration among team members and teams; assists teams to address relevant issues; directly involved with development of skills of team members to successfully function within team environment. Implements procedures as necessary for compliance to Federal, State, and industry regulations. Serves as a resource and/or uses other knowledgeable resources, when appropriate. Represents Call Center for Company initiatives and other projects that impact total services operations and service orientation of the Company. Determines staffing and resource requirements and matches skills with project needs. Perform other duties as assigned Knowledge, Skills and Abilities College degree or equivalent work experience Demonstrated knowledge of financial services industry and ability to communicate complex concepts to a wide range of audiences Experience in Talkdesk and exposure to AI and the efficiencies it can bring preferred. Knowledge of skill-based call routing systems expected. Ability to recognize Company and industry trends and design programs/ideas/concepts that allow Nassau to continue to elevate Best in Class service with an objective to continually stay a step ahead of our competitors. Solid communication skills and the ability to host round-table discussions, company meetings, and facilitate dialog and discussion within the team and with other departments at Nassau Ability to deliver difficult messages to key partnerships, producers, clients and staff while keeping relationships in mind Ability to render and communicate decisions in a clear and concise manner, with supporting rationale. Takes an overall-Company and considers cross-functional view considerations when uncovering facts and formulating recommendations for action Experience in dealing with outsourced third party administrators a plus Experience managing and motivating teams both in person and remotely. Adaptable to change and able to seek unique solutions to unique problems and opportunities Proven skills in customer support, call center management, and employee supervision Collaborative approach to building solutions Excellent listening, verbal, written and interpersonal skills for interaction with internal and external clients Proven experience acting as a change agent and providing strategic solutions to call center/customer service issues Flexibility to adapt to changing business needs and environments. Ability to write, analyze, and interpret reports Ability to define problems, evaluate data, establish facts, and draw valid conclusions Compensation Nassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The base salary for this position falls within Nassau's salary band E: $90,000-$110,000 depending upon experience. Visit our Careers page and apply online at http://www.nfg.com/ Based in Hartford, Connecticut, Nassau Financial Group is a growth focused and digitally enabled financial services company with a fully integrated platform across insurance and asset management. Nassau was founded in 2015 and has grown to $1.6 billion in total adjusted capital, $24.8 billion in assets under management, and 370,000 policies and contracts as of September 30, 2024. As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs. Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.