Jobs for Customer Operations Associate

Associate Vice President for Strategic Operations

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions . Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title:Associate Vice President for Strategic Operations Department:Academic Affairs Administration | Office of the Provost The Associate Vice President for Strategic Operations is responsible for efficiently and effectively leading the overall operations of the Office of Academic Affairs, coordinating a variety of projects and initiatives related to operational excellence and academic strategy, and providing advice and guidance on operational, administrative, and human resources issues. Serves as an interface to facilitate Provost interactions with the Board for Trustees by working closely with the Board Secretary and their office. Develops implementation plans to ensure the expeditious execution of initiatives. Serves as an advisor to the Executive Vice President and Provost (Provost), Senior Vice Provosts, Vice Provosts, and other senior leaders. Works closely with Academic Affairs leaders and their teams to ensure that priorities are set in alignment with academic and university strategy and that activities are coordinated in support of those priorities. Daily Operations Provides oversight of various administrative functions and ensures effective and efficient operations and continuous improvement of internal workflows. Collaborates to solve complex problems; keeps Provost advised on relevant issues and assures issues brought to the Provost's office are addressed efficiently and professionally. Supervises staff. Ensures that the Provost is well prepared for interactions with key stakeholders; acts on behalf of the Provost in communications with faculty, staff, students, and external constituencies when needed. Has a strong focus on providing high-quality support and services for the Provost so that he/she is well prepared for internal and public engagements. Responsible for the development of executive level meeting agendas and ensures meetings are strategic and well-orchestrated. With support from and in collaboration with the board secretary’s office, responsible to closely plan for, and monitor Board of Trustees agendas for upcoming meetings and ensure that OAA and Provost are well prepared for the board meetings and follow up tasks. Assists OAA leaders with daily operations and strategy of OAA units, sets operational and strategic goals, monitors progress toward established goals and ensures alignment with university priorities. Provides counsel and advice to the Human Resources Business Partner and HR team designated to support OAA and works collaboratively to develop and manage OAA's talent and HR strategy. Facilitates issue resolution, integration, and collaboration across units; recommends strategies for resolving issues; implements strategies as appropriate, liaises with units across campus; monitors progress toward long term goals. Operational Excellence/Efficiency/Change Management Supported by the Operational Excellence Project Manager, the Associate Vice President directs organizational effectiveness and operational excellence projects for Academic Affairs and partners with other university operational effectiveness teams to facilitate and participate in enterprise-wide projects. Evaluates organizational structures and make recommendations for enhanced effectiveness and continuous improvement. Evaluates OAA organization and implements changes that enhance the office’s ability to work more effectively across teams and builds strategic and operational capacity to support the university’s academic mission through its colleges and regional campuses. Oversees change management efforts in a manner aligned with the creative and collaborative team environment where change is embraced, innovation is encouraged, and strategic endeavors are advanced swiftly. Elevates all activities in OAA to deliver a responsive, customer-service-oriented experience. This role leads the development and implementation of process improvement, organizational efficiencies, and the evaluation of service provided by OAA. Builds relationships and ensures seamless, dynamic interactions between the OAA and varied internal and external constituencies to help facilitate access to the Provost and OAA leaders. Liaison and Advisor Serves as liaison between OAA and various senior leaders including the President’s Cabinet and the offices that support the Cabinet members, the Office of the President, the Board of Trustees, deans, vice presidents, and others. Responsible for the coordination and development of materials to support the Academic Affairs and Student Life committee of the Board of Trustees. Collaborates with deans and other leaders and project teams across the university to ensure that strategic initiatives are successfully implemented. Advises the Provost and OAA leaders on key strategic priorities and serves as primary liaison with university and community constituencies. Requirements A strategic thinker with a record of success in highly collaborative, complex organizations; thorough knowledge of university organization and procedures required; strong organizational skills; excellent written and verbal communications skills; progressively responsible administrative experience in education or related environment required. MBA, MPA or MHA strongly desired. Considerable experience in and knowledge of strategic frameworks and planning at multiple levels of an organization (enterprise, unit, department); metrics development and tracking; organizational effectiveness; data use and statistical analysis. Undertanding of and ability to develop strong collaborative partnerships, listen deeply and proactively anticipate needs of constituents. Ability to challenge the status quo; continually improve an already high-functioning organization; and generate high levels of productivity and creative problem-solving. Open and collaborative style of leadership and management that fosters teamwork, sustains a learning environment for staff, and supports a dedicated, results-oriented team that earns the trust of the university community. Additional Information: Location:Bricker Hall (0001) Position Type:Regular Scheduled Hours:40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law. Applicants are encouraged to complete and submit the Equal Employment Identification form.

Work Life Balance

Quality Assurance Operations Associate

Cencora Columbus, OH

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Shift: Monday-Friday 3pm-11:30pm The Quality Operations Associate provides guidance and direction to daily Quality and Production activities to maintain compliance with corporate and regulatory requirements. Provides direction and guidance to daily QA and Production activities. Could include but not limited to the following activities: Audits production batch records throughout the packaging process for accuracy and compliance. Conducts final audit prior to submitting to Product Release. Performs serialization activities, including but not limited to sending print, releasing, suspending, and cloning a work order to support production needs. Verifies and corrects non-controlled product and packaging component discrepancies within the applicable systems. Ensures applicable deviations and supporting documentation is provided in the batch record. Performs Quality in-process checks as needed. Performs Specific Gravity testing and TOC analysis. Performs Cleaning Validation swabbing upon the request of the Stability department. Creates, Reviews and Updates WIs and SOPs applicable to daily activities. Escalates non-conformance issues during the production process to management and leads the root cause analysis of quality incidents, participates in investigation discussions, and drafts Unplanned Deviations prior to submitting it for management review. Actively engages in all technical training, as well as compliance and other training required as a member of the quality team. Works in partnership with supporting areas (Sampling, Label and Documentation, Production, Warehouse) to resolve issues and improve processes by participating in continuous improvement activities to increase efficiency and Team Member engagement in the production area. Participates on the site internal audit team representing QA Production. Adheres to all cGMP, safety regulations, and understands SOP's. Performs all other duties as assigned. Education & Experience: Requires completion of a high school diploma, general education degree (GED) or equivalent combination of experience and education. Requires five or more (5+) years of equivalent work experience. Familiar with quality assurance concepts, practices and procedures in packaging of pharmaceuticals. Skills & Knowledge: Ability to read and understand the English language for the purpose of reading documents, product labels and instructions. Must have good written skills for the purpose of accurately completing compliance documentation for production runs. In-depth knowledge of the function and basic problem-solving capabilities for the purpose of troubleshooting issues during production activities. Must possess basic mathematical skills. Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others. Strong organizational skills as well as detail oriented. Ability to use good judgement in order to carry out detailed instructions. Ability to work independently and handle a variety of tasks simultaneously.8. Good verbal and written communication skills. Computer literate with ERP Systems, Microsoft Office (Outlook, Word, Excel) and computer-based training. Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The noise level in the warehouse is generally noisy. Physical Requirements: The physical demands described here are representative of those that must be met by Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Ability to lift up to 50 lbs. with assistance. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. Team Member is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: Amerisource Health Services, LLC

Dynamic Environment

Customer Service Associate

Brand Executives Inc Columbus, OH

Job Description Job Description We are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Representative Qualifications: Superior verbal & written communication skill-sets Work with a sense of urgency; demonstrate timely and thoroughly execution Upbeat & outgoing mindset with positive energy Interacts successfully with individuals and also teams Maintains fruitful customer connections Prior customer service or sales experience Interacts successfully along with all amounts of management as well as staff members Ability to work effectively independently and within a team to perform all tasks as assigned High school diploma or equivalent 1 year prior sales coordination or customer support experience SAP experience is a plus Flexible with an ability to handle multiple tasks when priorities shift Customer Service Representative Tasks & Duties: Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email Enter, track, monitor and coordinate customer materials. Complete sales transactions and new account registrations Manage time with customer efficiently and effectively Provide timely communication, leadership, and continuous feedback towards process improvement. Specific customer purchase order processing Analyze customer needs and provide appropriate solutions Handle customer inquiries, complaints, and escalations in a professional manner Maintain accurate and detailed records of customer interactions Customer Service Benefits: Flexible scheduling and competitive compensation Full time staff earn paid time off as well as paid holidays and paid training opportunities Hybrid-remote work options Application process: Please submit a resumé to apply. The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.

Senior Analyst, Customer Care Operations

Abercrombie and Fitch Co. Columbus, OH

Job Description Job Description Company Description Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges in related to customer impacts and store operations. As a Customer Care Operations Sr. Analyst , you will lead and inspire a dedicated WFM team, driving excellence in managing the Customer Care budget to achieve cost efficiency while delivering an exceptional customer experience. You will champion the development of precise forecasts and innovative real-time strategies, while fostering collaboration with cross-functional partners to leverage new technologies and optimize staffing for maximum impact. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Lead, mentor, and develop a team of direct reports within the WFM arena, focusing on real-time analysis and forecasting/planning Manage overall Customer Care budget and financial plan, emphasizing cost reduction while maintaining or exceeding customer satisfaction goals Support the creation and maintenance of accurate short-term and long-term forecasts for primarily outsourced contact center volumes utilizing historical data, trends, upcoming promotions, and other business drivers Continually seek and evaluate new tools, technologies, data points, and processes to improve forecasting accuracy and stay in line with industry best practices Execute real-time adherence strategies to optimize queues and channels at all times Own tracking and analysis processes for forecasting headcount, site capacity, and performance of key results across all partners and geographies Continually monitor and analyze productivity performance and recommend strategies to enhance contact center performance and lower cost per contact as a result Regularly evaluate and assess hours of operations, concurrency structures, and site channel mix options to ensure we are operating as efficiently as possible, while maintaining a positive customer and associate experience Team Up with cross-functional partners to be able to effectively adjust the budget and staffing plans for any AI or technology updates Lead reoccurring business reviews with Finance partners and other leaders across the business Participate in “on call” process to ensure that appropriate staffing strategies are quickly actioned in response to any service disruptions or outages Conduct ad hoc analysis and monitoring as needed What Do You Need To Bring? 2-3 years’ experience leading a team of direct reports 3 + years’ experience within a workforce management team (inclusive of real-time analysis, forecasting, scheduling, and reporting) – preferably within a BPO or supporting a BPO Experience managing budgets, financial plans, and implementing cost-savings strategies Deep analytical thinking and problem-solving capabilities High level of attention to detail Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Incentive bonus program 401(K) savings plan with company match Annual companywide review process Flexible spending accounts Medical, dental, and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Mobile Stipend Paid time off & one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year) Seven associate wellness half days per year Onsite fitness center Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Customer Experience Associate

PRIDE Healthcare Columbus, OH

Job Description Job Description Job Summary: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. · Ability to contribute in a fast paced, team-oriented environment. · Aptitude to multi-task and adjust quickly to change in a busy financial service center Pay rate $19/hr on W2 Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Company Description Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing. Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients. Company Description Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.\r\n\r\nHeadquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.\r\n\r\nTemporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.

Dynamic Environment

Customer Service & Sales Associate

Riverside Payments Columbus, OH

Job Description Job Description Who we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service & Sales Associates to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Customer Service & Sales Associate team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team! Customer Service & Sales Associate Expectations: Help local business owners save money on their credit card processing! Prospect leads thru a combination of warm leads and referrals Attend appointments set by marketing and pitch Riverside’s products and services Follow Riverside’s proven sales methods to negotiate and close new deals Check in with National Sales Managers for support in closing new accounts and to receive additional training Follow up with leads and move them thru the sales funnel Attend ongoing trainings to enhance sales skills Attend AM conference calls to learn about daily bonuses and prizes Remote work - from home (10%) and field sales work (90%) Customer Service & Sales Associate Qualifications`: Looking for sales Candidates who are self driven, upbeat and outgoing. We are hiring immediately for team players who are willing to learn! Customer service background (preferred) Self driven, upbeat, outgoing individuals! All levels of sales experience accepted, some sales experience preferred but not required! Ability to network/self-market to gain self-generated leads. We are looking for those with great time management, positive mindset, communication, and integrity; we can teach you the rest! Customer Service & Sales Associate Position Perks: There is extensive training for the Customer Service & Sales Associate position. Riverside's National Sales Managers are also there to guide you during appointments and in reviews. Our motto is Together We Rise so we strive to help you be the best so we can all succeed together 1099 Sales Associates are commission based with uncapped earnings! YOU create your own schedule. Weekly draw available. Residual Income. Recruiting bonuses & Referral Program Train from home over video conference calls. Remote meetings/conference calls from home and field sales work. Production bonuses earned weekly. $75k-95k earned yearly, with top performers making 100k +. Travel expenses compensated. Advancement opportunities to Territory Manager and National Sales Manager. Gas reimbursement. Riverside Payments encourages applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. Riverside Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability or genetics. In addition to federal law requirements, Riverside Payments complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company Description Who we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team! Company Description Who we are:\r\n\r\nWhat are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do.\r\n\r\nWelcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.\r\n\r\nWhat we do:\r\n\r\nRiverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.\r\n\r\nWe are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!

Retail Sales Associate - Customer Service

Fort Brands Columbus, NE

Job Description Job Description Join Our Team as a Sales Associate at The Fort! Are you friendly, positive, and ready to jump into a great team? Do you enjoy helping others find the perfect items? The Fort is looking for enthusiastic people to join our sales team, offering both part-time and flexible schedules. As a Sales Associate, you'll help create a memorable shopping experience for our guests and support our team! Location: We're hiring at our Columbus location. This role requires a minimum of 15 hours per week, including half of all weekends. We are looking for both full-time and part-time. What You'll Do Be Challenged : Holiday seasons bring excitement and energy, so you'll need to think fast, stay organized, and enjoy a lively atmosphere. Be the Brand : We love our team to "Ride for the Brand," wearing the clothing we sell, with great discounts to make that easier. Help Customers Feel Welcome : Make shopping enjoyable by engaging with guests, helping them find what they need! Be a Quick Learner : Learn about our products and pick up sales tips to assist guests confidently during the season. Why You'll Love Working Here Competitive pay, plus opportunities to earn commissions Generous employee discounts (40% off on attire) Flexible schedules for work-life balance Family-owned, welcoming culture Key Responsibilities Provide excellent customer service Work closely with team members in a learning environment Achieve daily sales and customer service goals Build trust and positive relationships with customers Dress in The Fort apparel during shifts Lift up to 50 pounds Work 50% of weekends and 75% of holidays (required during peak season) Skills & Qualities We're Looking For Positive, friendly attitude with enthusiasm for customer service Team player with quick learning skills Willingness to engage with customers and suggest items Good communication with customers and co-workers Basic computer/tablet skills Departments You'll Work In Men's, Youth, Work, Ladies/Juniors Saddles & Tack / Equine Footwear / Boot Department Cashiers / Customer Service If you're ready to join a fun, fast-paced environment and give exceptional customer, apply now to be part of The Fort's team! Drug-Free EOE Employer Job Posted by ApplicantPro

Customer Service Lead Associate, Open 1/22/2025

Dawson Columbus, OH

Job Description Job Description Customer Service Representative Lead Associate This is not a call center position. This company is located in the north end, wonderful team environment and a very nice atmosphere. You will assist business customers acting as a liaison, providing products and service information, handle telephone and email communication related to customer inquiries, pricing, and order processing. Oversee and assist several other CSR Associates. Use your strong communication skills to engage, with customers enthusiastically, Manage order processing information using both Word and Excel. They are looking for someone who can communicate professionally, effectively with customers answering questions that customers and prospective customers may have. A couple of years experience in a CSR role is needed. The company has a full package of benefits that will include Medical, Dental, Vision, and Life Insurance plus a 401K and tuition assistance. For immediate consideration please send your resume to [email protected] Company Description Why should I use a service like Dawson? We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own. Why is this job posted by Dawson and not the company where I’ll work? Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own. About Dawson Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com. Company Description Why should I use a service like Dawson?\r\nWe have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.\r\n\r\nWhy is this job posted by Dawson and not the company where I’ll work?\r\nTop employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.\r\n\r\nAbout Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

Operations Customer Service Specialist 2

Huntington Bancshares, Inc. Columbus, OH

This Operations Customer Service position provides Simply the Best customer service at all times. Responsibilities include providing advanced clerical/administrative support to a functional area by coordinating a variety of complex tasks. We're looki Operations, Customer Service Specialist, Customer Service, Specialist, Operation, Retail, Banking

Customer Service Associate

American Signature Furniture Columbus, OH

Description At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers' needs and presents possible options Requirements The Ideal Candidate will have, among other skills and abilities: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers and team members Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners mindset; takes ownership over everything within scope of responsibility Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job Proactive approach; identifies and solves problems Adaptability; flexible to shifting priorities and a changing environment Desire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

Customer Service Associate

Raising Cane's Columbus, OH

Raising Cane's - JobID: 28819125 [Restaurant Associate / Team Member] As a Customer Service Associate at Raising Cane's, you'll: Provide a positive Customer experience, including ensuring all food orders are prepared to standards; Take orders from Customers and process payments efficiently; Clean tables, floors and other areas of the Restaurant; Follow proper safety procedures when handling and/or preparing food...Hiring Immediately >>

Customer Service Associate

Elevated Facility Services Columbus, OH

Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industry's finest technicians to serve our customers in 58 markets across 22 states. Each office within Elevated has local operations and staff dedicated to providing a superior standard of service, and now benefits also from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our workforce. Summary Under limited supervision of the Regional VP and/or General Manager, performs various office support, sales, and customer service related tasks according to standard operating procedures. The Customer Service Associate is a direct report to the Regional VP and/or General Manager, but has responsibilities to support other office personnel including, but not limited to Service Managers, Business Development Managers, and Technicians. Duties and Responsibilities Consistently represents the company and its services in a positive manner while taking calls from customers, dispatching as necessary and possible giving resolution to the caller's request. Effectively keep customer accounts updated which also includes extra service billing, collections and cancellation prevention. Responsible for contract bookings (repair, modernization, and maintenance) Upgrade non-maintenance customers to maintenance contracts. Proactively seek to sell company services to existing and new customers. Recommend repair sales from customer inquiries/ time ticket review/ technicians recommendation/inspections to customers based on local office policy. Dispatch service employees to customers sites. Partner with Service Manager(s) to schedule site inspections. Actively participate in Safety Meetings. Support Safety Directory with recordkeeping and training as necessary. Complies with the rules of operation, procedures and policy when using company computers. Receives, opens, screens and routes daily mail to appropriate office. Organizes and maintains the local branch for the company which includes keeping the office neat, filing, and ordering supplies when needed. Perform other related duties incidental to the work described herein. This is not intended to be an exhaustive list of all responsibilities and duties required. The general purpose of the Customer Service Associate's job is to keep the office running in a smooth and orderly fashion. By having the office running smoothly, time will be freed up for the Regional VP, General Manager and the Support Staff to gain more business, support the field with technical support, and improve general safety for our Technicians. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service Associate

Ollie's Bargain Outlet, Inc. Columbus, GA

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates. Assist with receiving the truck, pricing items, merchandising product, and recovering the store. Communicate customer needs to Team Leaders when necessary. Maintain the store appearance and complete any additional responsibilities and/or duties as assigned Ollie's Associate Benefits Strong field sales career growth & talent development culture for top performers 20% Associate discount Qualifications: High School diploma or equivalent preferred 6 months of prior retail experience preferred Ability to work evenings, weekends, and holidays on a regular basis A positive attitude and team player who wants to engage and serve customers Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a safe manner. Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

Customer Service Associate

Winn-Dixie Retail Stores Columbus, GA

Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the companys goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first always by putting the customers needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date.

Customer Service Associate

Roses Discount Stores Columbus, OH

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: •Provides customer engagement in positive and approachable manner. •Assists in maintaining a clean, well-stocked store for customers during their shopping experience. •Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. •Independently stocks shelves and recovers merchandise in the store. •Accurately handles customer funds and processes transactions using the POS system. •Remains constantly aware of customer activity to ensure a safe and secure shopping environment. •Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. •Occasional use of ladders required.

Customer Operations Leader

PerkinElmer Columbus, IN

Job Responsibilities: Identify & Respond to Customer Inquiries: Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction. Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM), Third Party Vendors (TPV) or Independent Service Provider (ISP). Coordinate with Enterprise Purchasing for all contract or Spot Buy Purchase Orders. On a daily basis, the Enterprise Support Services Specialist will provide the following services to PerkinElmer customers: General Customer Inquiries: As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction. Channel product sales inquiries to the appropriate sales/service leader. Monitor & respond to email, voicemail, web portal and fax to ensure requests are responded to according to established standards and KPI’s by customer. Provide back up support for team members assigned to other customers. Service Scheduling and Processing: Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement. Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started. Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TVP, working to schedule out 60-90 days in advance of required event. Follow up on service events to confirm the event has been completed and the customer is satisfied. Move the Basic start date to reflect service dates which have been moved to a future date. Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event. Input data from Field Service Reports into SAP, Service Max, and/or customer‘s system of record, assuring that start and stop dates and times are correct. Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal. Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing. Purchase Requisition Creation: Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers. Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release. After PO’s have been issued, ensure service delivery dates are correct and revise as necessary, per follow-up with suppliers and customers. Ensure purchase requisitions are closed within 180 days, and work with PO Specialists to confirm associated purchase orders are closed as well. Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators). Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate. Out of Scope Charges: Run required reports to identify service events which require charge back to the customer. Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing. Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues. Site Specific Activities – if applicable to the specific customer: Process Moves, Adds, Changes as submitted by customer through defined process. Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit. Verify required customer health and safety requirements for site entry have been completed by engineer. Escort the engineer to the equipment location and hand off to customer equipment owner/user. Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure. Open and close service events in the customer’s system of record, matching the service events in PerkinElmer SAP and/or Service Max. Update the customer’s system of record, matching PerkinElmer records, for all adds/changes/deletes to the OneSource Enterprise program. Communication: Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust. Communicate timely program information to selected service providers to ensure satisfactory delivery of acquired services and materials. Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results. Monitor open requests, working to achieve closure, and meeting metrics requirements. Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction. Basic Qualifications: B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment. Ability to work effectively in a team and individually; organized with good time management skills. Bias for action and high level of commitment to customer. Excellent verbal and written communications skills. Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP experience desirable. Language: English and Country Language for assigned customers. The annual compensation range for this full-time position is $70,200.00 to $85,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. #J-18808-Ljbffr

Dynamic Environment

Operations Associate

Hired by Matrix, Inc Columbus, OH

This range is provided by Hired by Matrix, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $19.43/hr At-a-Glance: Are you ready to build your career by joining a global financial institution? If so, our client is hiring an Operations Associate. Position Type: Contract Onsite Required: Working knowledge of Wealth Management products and services. Ability to: Work quickly and efficiently in a fast-paced environment. Manage numerous tasks simultaneously. Work effectively across diverse Lines of Businesses. Excellent verbal, written, and interpersonal communication skills. Exceptional Quality Subject Matter Expertise in a core line of business. Strong interpersonal and service skills. Desire to go above and beyond on every request. Highly motivated professional with problem solving ability and personal accountability. Responsibilities: An experienced Global Stock Plan Services Operations Associate who handles high volume, complex, and sensitive transactions. Will include processing share transfer requests, clearing outstanding debits, resolution of escalated issues, reissues, processing and investigating payments, check and Fed wire disbursements, check stop payments, etc. Associates are required to meet production and quality standards, cross train in multiple functions, adhere to compliance and control guidelines, and interact with internal and external clients, as well as peers in phones and operations. Get in Touch: If you think you'd be a good match, submit your resume and reach out to Naveen at (862) 946-6344 to learn more. Seniority level Entry level Employment type Contract Job function Management and Manufacturing #J-18808-Ljbffr

Operations Associate (contractor)

Upstart Columbus, OH

About Upstart Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team Upstart’s Operations team is the fastest growing team in the organization, and we're seeking Operations Contractors to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. As an Operations Associate contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service. Full Time Contractor Schedule Tue-Sat 11:30-8pm ET Part Time Contractor Schedule Sun-Wed 9-2pm ET Must be able to attend the onboarding training schedule: M-F 9-5:30pm EST (for the first 4 weeks). Position Location - This role is available in the following locations: Columbus, OH. Time Zone Requirements - This team operates on the East/West Coast time zones. Travel Requirements - While the majority of your work can be completed remotely, this team has regular on-site collaboration sessions. You must be located within a 60-mile radius of the Columbus, OH office and align to going into the Columbus office when requested by leadership. How you’ll make an impact: Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents. Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guiding customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience. Build trust and cultivate borrower, investor, and colleague relationships. Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team. What we’re looking for: Minimum qualifications: 1+ year of experience in customer service, phone support, loan processing or similar at a Financial Institution. Be available to work a minimum of 20 hours per week for the part-time shift, including one weekend day and have the ability to flex up to 40 hours on short notice based on operational needs. Be available to work a minimum of 40 hours per week for the full-time shift, including one weekend day. Passion for delivering a great customer experience. Ability to interpret written policy and procedures and apply to the present situation. Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner. Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information. Proven track record of excelling in a metric-based environment. Preferred qualifications: Familiarity with loan processing, financial statements, tax documents, and payroll. Previous experience working in a customer service role. Previous experience working in a production-based, remote environment. BA/BS degree, Associates degree, or equivalent work experience. #LI-Entry This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Annualized Base Salary Range $43,992 — $43,992 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected] https://www.upstart.com/candidate_privacy_policy #J-18808-Ljbffr

Operations Associate (contractor)

Upstart Columbus, OH

About Upstart Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team Upstart’s Operations team is the fastest growing team in the org and we're seeking Operations Contractors to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. As an Operations Associate contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service. Full Time Contractor Schedule Tue-Sat 11:30-8pm ET Part Time Contractor Schedule Sun-Wed 9-2pm ET Must be able to attend the onboarding training schedule: M-F 9-5:30pm EST (for the first 4 weeks). Position Location - This role is available in the following locations: Columbus, OH. Time Zone Requirements - This team operates on the East/West Coast time zones. Travel Requirements - While the majority of your work can be completed remotely, this team has regular on-site collaboration sessions. You must be located within a 60 mi radius of the Columbus, OH office and align to going into the Columbus office when requested by leadership. How you’ll make an impact: Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents. Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guiding customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience. Build trust and cultivate borrower, investor, and colleague relationships. Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team. What we’re looking for: Minimum qualifications: 1+ year of experience in customer service, phone support, loan processing or similar at a Financial Institution. Be available to work a minimum of 20 hrs per week for the part-time shift, including one weekend day and have the ability to flex up to 40 hours on short notice based on operational needs. Be available to work a minimum of 40 hrs per week for the full-time shift, including one weekend day. Passion for delivering a great customer experience. Ability to interpret written policy and procedures and apply them to the present situation. Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner. Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information. Proven track record of excelling in a metric-based environment. Preferred qualifications: Familiarity with loan processing, financial statements, tax documents, and payroll. Previous experience working in a customer service role. Previous experience working in a production-based, remote environment. BA/ BS degree, Associates degree, or equivalent work experience. This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Annualized Base Salary Range $43,992 — $43,992 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected] Candidate Privacy Policy #J-18808-Ljbffr

Best Match

Retail Operations Associate

DICK'S SPORTING GOODS Columbus, GA

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience. Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead. Uphold company merchandising and presentation standards. Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc. Fulfill the company-defined customer experience by completing all processes according to our service level standards. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS: Prior retail sales, operations, maintenance, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). #J-18808-Ljbffr