Jobs for Customer Support Advocate

Customer Site Warehouse Support

Job Description Customer Site Warehouse Support 1235 Goodale Blvd, Grandview Heights, OH 43212 OH084 Part-time Shift(s): MON TUE WED THU FRI 7:30am - 5:00pm Up to 28 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. Working as Part-time Customer Site Warehouse Support, you will facilitate the movement of product through our customer site. This is an entry-level position based out of our branch located at 1235 Goodale Blvd, Grandview Heights, OH 43212. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Operating computer programs and wireless hand held devices o Moving and handling product accurately o Auditing and preparing outgoing shipments to customer facilities o Maintain the cleanliness/organization of work area o Complying with health, safety and sustainability rules and expectations o Participating in activities and programs that help the company achieve health, safety and sustainability objectives o Learning, passing, and practicing various environmental health and safety trainings REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Willingness to work a flexible schedule/extra time as needed o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Prior warehouse experience o Prior experience operating a forklift ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. PART-TIME BENEFIT: Fastenal offers a 401(k) with an employer contribution.

Best Match

On-Demand Certification - Customer Support! $17/hour - Start 3/18/25!

Omni Interactions, Inc. Columbus, OH

Overview: Apply from a computer. Click both links below - 1 is a PDF to download, 1 is a link about Omni! Gig Contract Overview - Click to download & review BEFORE starting your registration (SAVE THIS DOCUMENT!!) Omni Platform Overview - Click to review BEFORE starting your registration! Please CLICK HERE to review the Omni Business 101 video BEFORE starting your registration. Work From Home. Set Your Own Schedule. Get Paid. 🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts. 🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients. 📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls. 🤑 You earn money by supporting Omni’s clients. How Omni Interactions works EXPLAINED: _____________________ Technology & Equipment Requirements: 🚪 Quiet and secure work environment during working hours 💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. 🪟 Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) 👾 Valid and up-to-date antivirus software installed 🤳 Smart phone, Android tablet or iPad is required for program work, along with an authentication app. 💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS) Work Environment Requirements: 🤫 Quiet, uninterrupted space ⌨️ Organized desk area Home Office Locations NOT Approved: Alaska Allenspark, Colorado California Coal Creek Canyon, Colorado Connecticut Delaware Denver, Colorado Edgewater, Colorado Eldora, Colorado Eldorado Springs, Colorado Flagstaff, Arizona Gold Hill, Colorado Gunbarrel, Colorado Hawaii Hygiene, Colorado Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Niwot, Colorado Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Virginia Vermont Washington Washington DC Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Dynamic Environment

Customer Advocate

Owens & Minor Columbus, OH

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full contin Advocate, Customer, Healthcare, Sales Leader, Territory Sales, Manufacturing, Retail

Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License Insurtech, Animal Health, SaaS or Start-Up experience Multilingual ability (writing and conversing), Spanish and English fluency preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Advocate- Bilingual (Spanish)

American Electric Power Columbus, OH

**Job Posting End Date** 11-01-2024 Please note the job posting will close on the day before the posting end date. **Job Summary** Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. **Job Description** **Fluency in Spanish required** **Must live in Columbus, OH region** **Key Duties & Responsibilities:** **Inbound Inquires** Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customers bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. **Contract Administration** Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). **Projects** Act as the customers advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) **Incoming Mail** Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier & AEP Energy Drop letters) Knowledge & Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education & Experience Requirements: **2 or more years of call center customer service related work experience** **Attributes** : Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition **Minimum Requirements :** Qualifications: **Fluency in Spanish preferred** High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products Word, Excel Must be able to present professional demeanor Ability to use various computer systems data entry, technical comprehension **Compensation Data** **Compensation Grade:** SP20-001 **Compensation Range:** $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidates ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidates expense, provided the relocation can be completed within a timeframe that meets AEPs staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. **Hear about it first!** Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer?employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Customer Service Delivery Advocate

Carvana Columbus, GA

Carvana - JobID: 6398972 [Customer Service Representative] As a Customer Service Advocate (Delivery) at Carvana, you'll: Facilitate and coordinate the delivery of purchased vehicles to customers; Frequently interact with customers in person, by phone, email, and text; Coordinate with customers the delivery of vehicles purchased from Carvana; Keep and maintain accurate detailed notes of customer interactions; Complete a pre-delivery checklist to assure the vehicle is ready for delivery; Promptly respond to customer requests and assist customers to resolve issues and complaints...Hiring Immediately >>

Licensed Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. This position requires you to actively hold a PROPERTY & CASUALTY PRODUCERS LICENSE. Please consider another role if you do not meet this requirement. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position with a minimum requirement of 2 days a week in the Columbus, OH office. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Bonus Points: Prior experience with Customer Service in Pet Insurance industry - a major plus Prior experience in the pet healthcare industry Proficiency in MS Excel and G-Suite tools Other languages at a fluent level (writing and conversing); Spanish preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Support

ASK Consulting LLC Columbus, OH

Job Description Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer SupportLocation: Columbus OH 43219 (Hybrid)Duration: 6 Months Contract (Possible extension)Pay Range is $19 to $19.17/hr. on W2Job Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.Ability to contribute in a fast paced, team-oriented environment.Aptitude to multi-task and adjust quickly to change in a busy financial service centerAbout ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunitiesASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Customer Support Representative

Russell Tobin Columbus, OH

If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $20/h Model: Hybrid Previous customer support experience Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

Customer Support/Account Rep

NESCO Inc Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. •Ability to contribute in a fast paced, team-oriented environment. •Aptitude to multi-task and adjust quickly to change in a busy financial service center Max BR *** SS POC: Jack Crawford Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and provide care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.). Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License. Insurtech, Animal Health, SaaS or Start-Up experience. Multilingual ability (writing and conversing), Spanish and English fluency preferred. Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.). Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License. Insurtech, Animal Health, SaaS or Start-Up experience. Multilingual ability (writing and conversing), Spanish and English fluency preferred. Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Licensed Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most, we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. This position requires you to actively hold a PROPERTY & CASUALTY PRODUCERS LICENSE. Please consider another role if you do not meet this requirement. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media, and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position with a minimum requirement of 2 days a week in the Columbus, OH office. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Bonus Points: Prior experience with Customer Service in the Pet Insurance industry - a major plus Prior experience in the pet healthcare industry Proficiency in MS Excel and G-Suite tools Other languages at a fluent level (writing and conversing); Spanish preferred Benefits and Perks: Comprehensive contributions to medical, dental, and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings, and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Customer Support

Kube Events Columbus, OH

Triple Whale is offering a $3,000 referral bonus for this job! By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big! Our team is passionate about delivering the best experience for our customers, and we’re looking for individuals who share that same passion. Job Summary: As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed. Key Responsibilities: Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution. Troubleshoot technical platform issues. Advise our customers on best practices with the Triple Whale platform and its use cases. Assist customers with urgent needs and help usher them to the best solutions across our platform and the business. Act as first line of defense for triaging & debugging platform health issues. Exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry. Qualifications: 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment. Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. Strong technical understanding. Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. Ability to troubleshoot basic technical issues and think creatively to find solutions. A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. Comfortable using various software tools, and able to quickly learn new technologies and systems. Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Hubspot, a huge plus. Our Values: We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity, and empathy, and have deep respect for our customers and each other. Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do. Compensation: Competitive salary, benefits, and equity. Family Focus: Parental leave and flexibility for families. Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage. #J-18808-Ljbffr

High salary

Customer Support Representative

Russell Tobin Columbus, OH

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $19.00/hr - $20.00/hr Jr. Associate Recruiter | USA Recruitment If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Pay Range: $19/h - $20/h Model: Hybrid Responsibilities Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Handle incoming phone calls regarding various service inquiries on Client accounts. Respond with a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Provide functional support for Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Seniority level Entry level Employment type Contract Job function Customer Service #J-18808-Ljbffr

Customer Support Assistant

Nexmos Design Columbus, OH

Company Description About Us At Nexmos Design , we are committed to creating innovative, user-centered design solutions that help our clients bring their visions to life. Based in Columbus, OH, we pride ourselves on fostering a collaborative environment that values creativity, teamwork, and excellent customer experiences. Join us and be a part of a growing team passionate about delivering exceptional results. Job Description We are looking for a dedicated Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are addressed efficiently and professionally. The ideal candidate is organized, customer-focused, and has excellent communication skills. Responsibilities Respond promptly to customer inquiries via phone, email, or in-person. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and escalate issues when necessary. Maintain and update customer records in the system. Collaborate with other departments to ensure customer satisfaction. Assist with administrative tasks related to customer support. Qualifications High school diploma or equivalent (Bachelor’s degree is a plus). Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in basic computer applications (e.g., Microsoft Office). Benefits Competitive salary ($44,000 - $48,000/year). Opportunities for professional growth and development. Paid time off and holidays. Comprehensive health and wellness programs. A collaborative and supportive team environment. #J-18808-Ljbffr

Customer Support Specialist

Swipe Say Easy Columbus, OH

Join Our Team as a Customer Support Specialist and Help Us Excel! Are you a tech-savvy professional who enjoys solving problems and helping others? We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction. Responsibilities Respond to customer inquiries and technical issues promptly Guide customers through troubleshooting steps and solutions Maintain and update customer support documentation Collaborate with cross-functional teams to improve products and services Participate in career development workshops and training Travel opportunities to assist clients across the US Identify patterns in customer feedback to suggest improvements Qualifications Strong understanding of technical concepts and troubleshooting Excellent verbal and written communication skills Proficiency with support software and CRM tools Ability to work independently and as part of a team High school diploma; degree in IT or related field is a plus Experience in customer support or technical assistance roles preferred Become an essential part of our customer support team. Apply now! Seniority level Entry level Employment type Full-time Job function Marketing Industries Business Consulting and Services #J-18808-Ljbffr

Customer Support Associate (US)

Compass Experience Labs Columbus, OH

Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone. Please note that this position is only open to candidates located in the locations we have operations in, which are limited to: FL, GA, MI, NC, OH, TX, WI. Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs - it sounds like we might be a good match! We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. As part of the Compass Experience Team, you will: Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brand’s products, procedures, and resolutions Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends The ideal Compass Employee is: Compassionate, detail oriented, friendly, open-minded, and eager to help people Able to solve problems quickly and creatively - we often need to think of solutions on the fly Able to learn and adapt to changing software (being tech savvy is a must) Excellent at communication - both written and verbal Able to adhere to a set schedule and be productive independently Ability to utilize multiple systems and resources to find a solution to the caller’s problem - multitasking is key Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks / lunches on time, adhering to expected handle time for calls once ramped) All agents must have a quiet workspace where they will not be interrupted or overheard All candidates who are hired will spend the first few weeks after completing training handling Phone, Emails, SMS, chats and Social Media. Phone support will be a daily requirement and will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). Real time adherence associates monitor statuses and all day associates will be contacted if they are out of adherence. This is a high volume program. Candidates should expect to be on back to back calls throughout their day with limited down time. Availability: Full Time positions available HQ is located in Columbus, Ohio Ability to work East Coast hours. Open availability preferred, may include weekdays, weekends, nights and holidays Must have at least 1-3 years of experience (within the last 2 years) providing customer support across multiple channels, including email, phone, SMS, Chat and Social Media. Collaboration and teamwork are highly valued within our small team within a larger organization The ability to multitask and manage a high volume of emails, calls, and action items is essential to meet service level agreements (SLAs). Self-motivation and independence are crucial for success in this role. Strong oral and written communication skills are necessary to effectively interact with managers, clients, and customers. The ability to thrive in a high-performance environment and prioritize customer service is paramount. Embrace the commitment to customer service and nourish brand loyalty Agents must be proficient in using various computer systems, including our internal systems and the Underwriter’s CMS. 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants Training is 2 - 3 weeks of classroom material Qualifications and Physical Requirements with or without reasonable accommodation: High school diploma or equivalent Inbound Phone Experience is a must - Please ensure that your resume reflects this Call center experience must be within the last 2 years 1+ year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computer/laptop and a headset Experience working remotely is preferred. Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift) Fast.com 25 MBPS Download Required An Ethernet hookup is strongly recommended. A backup location or internet access is necessary in the event of an outage A competitive starting wage of $13 per hour A fully remote work environment All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. A positive and growing work culture that values diversity and inclusivity. If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply. #J-18808-Ljbffr

Customer Service / Baking Support

Worthingtonchamber Columbus, OH

Job Title: Customer Service / Baking Support Hours: Part-time position (10-25 hours per week), occasional Saturdays required Primary Customer Service Responsibilities: Courteously taking special orders by phone, email or in person Dynamically selling products by providing customer with information needed to make their selections Tastefully packaging, labeling, presenting, and or pricing products Maintaining the front display cases by filling trays from backstock Ensuring that all surfaces, shelves, counters, floors, tables, and trays are cleaned Preparing boxes, unloading, organizing and restocking supplies Assisting in other duties, as requested Primary Bake Support Responsibilities: Set and restock case as needed After baking remove products from pans and package properly Maintain a clean and sanitized work space, wash dishes and other supplies Qualifications: Highly motivated, organized and takes initiative Handles stress and tight deadlines well Embraces a “can do, will do and get it done!” attitude Takes ownership and pride in their work Is not afraid of new challenges Can handle direct & candid feedback Can juggle lots of moving pieces while staying calm and positive Availability: Mrs. Goodman’s operates Tuesday – Saturday from 9:00 am to 2:00 pm. We offer a flexible work schedule; however, availability leading up to holidays is a requirement. Please send resumes or inquiries to [email protected]. #J-18808-Ljbffr

Customer Support/Account Rep

Nesco Resource Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr