Jobs for Customer Support Associate

Customer Site Warehouse Support

Job Description Customer Site Warehouse Support 1235 Goodale Blvd, Grandview Heights, OH 43212 OH084 Part-time Shift(s): MON TUE WED THU FRI 7:30am - 5:00pm Up to 28 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. Working as Part-time Customer Site Warehouse Support, you will facilitate the movement of product through our customer site. This is an entry-level position based out of our branch located at 1235 Goodale Blvd, Grandview Heights, OH 43212. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Operating computer programs and wireless hand held devices o Moving and handling product accurately o Auditing and preparing outgoing shipments to customer facilities o Maintain the cleanliness/organization of work area o Complying with health, safety and sustainability rules and expectations o Participating in activities and programs that help the company achieve health, safety and sustainability objectives o Learning, passing, and practicing various environmental health and safety trainings REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Willingness to work a flexible schedule/extra time as needed o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Prior warehouse experience o Prior experience operating a forklift ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. PART-TIME BENEFIT: Fastenal offers a 401(k) with an employer contribution.

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On-Demand Certification - Customer Support! $17/hour - Start 3/18/25!

Omni Interactions, Inc. Columbus, OH

Overview: Apply from a computer. Click both links below - 1 is a PDF to download, 1 is a link about Omni! Gig Contract Overview - Click to download & review BEFORE starting your registration (SAVE THIS DOCUMENT!!) Omni Platform Overview - Click to review BEFORE starting your registration! Please CLICK HERE to review the Omni Business 101 video BEFORE starting your registration. Work From Home. Set Your Own Schedule. Get Paid. 🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts. 🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients. 📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls. 🤑 You earn money by supporting Omni’s clients. How Omni Interactions works EXPLAINED: _____________________ Technology & Equipment Requirements: 🚪 Quiet and secure work environment during working hours 💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. 🪟 Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) 👾 Valid and up-to-date antivirus software installed 🤳 Smart phone, Android tablet or iPad is required for program work, along with an authentication app. 💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS) Work Environment Requirements: 🤫 Quiet, uninterrupted space ⌨️ Organized desk area Home Office Locations NOT Approved: Alaska Allenspark, Colorado California Coal Creek Canyon, Colorado Connecticut Delaware Denver, Colorado Edgewater, Colorado Eldora, Colorado Eldorado Springs, Colorado Flagstaff, Arizona Gold Hill, Colorado Gunbarrel, Colorado Hawaii Hygiene, Colorado Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Niwot, Colorado Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Virginia Vermont Washington Washington DC Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

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Customer Service Associate I (Hybrid)

Cass Information Systems Columbus, OH

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. ** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards. Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients. Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships. Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis. Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes. Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates. Seeks guidance from the appropriate resource on significant non-routine issues. Documents and reports on errors made by all other Utility departments. Works overtime as needed. Other duties as assigned. Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members. Strong organizational skills with the ability to handle multiple tasks simultaneously. Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office. Good problem-solving skills and attention to details. College-level course work in a general or business administration area or equivalent experience. Minimum 6 months customer service experience in a general business environment or equivalent experience.

Customer Supp/Account Rep-Sr-IT

Randstad Columbus, OH

Randstad - [Customer Service Representative] As a Customer Support Associate at Randstad, you'll: Treat each customer with individual attention; Strive to consistently improve the overall customer experience and service satisfaction; Process all customer inquiries; Build and maintain rapport with customers; Identify customer product and/or service needs...Hiring Immediately >>

Customer Support

ASK Consulting LLC Columbus, OH

Job Description Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer SupportLocation: Columbus OH 43219 (Hybrid)Duration: 6 Months Contract (Possible extension)Pay Range is $19 to $19.17/hr. on W2Job Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.Ability to contribute in a fast paced, team-oriented environment.Aptitude to multi-task and adjust quickly to change in a busy financial service centerAbout ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunitiesASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Dynamic Environment

Customer Support Representative

Russell Tobin Columbus, OH

If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $20/h Model: Hybrid Previous customer support experience Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

Customer Support/Account Rep

NESCO Inc Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. •Ability to contribute in a fast paced, team-oriented environment. •Aptitude to multi-task and adjust quickly to change in a busy financial service center Max BR *** SS POC: Jack Crawford Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Customer Support Associate (US)

Compass Experience Labs Columbus, OH

Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone. Please note that this position is only open to candidates located in the locations we have operations in, which are limited to: FL, GA, MI, NC, OH, TX, WI. Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs - it sounds like we might be a good match! We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. As part of the Compass Experience Team, you will: Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brand’s products, procedures, and resolutions Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends The ideal Compass Employee is: Compassionate, detail oriented, friendly, open-minded, and eager to help people Able to solve problems quickly and creatively - we often need to think of solutions on the fly Able to learn and adapt to changing software (being tech savvy is a must) Excellent at communication - both written and verbal Able to adhere to a set schedule and be productive independently Ability to utilize multiple systems and resources to find a solution to the caller’s problem - multitasking is key Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks / lunches on time, adhering to expected handle time for calls once ramped) All agents must have a quiet workspace where they will not be interrupted or overheard All candidates who are hired will spend the first few weeks after completing training handling Phone, Emails, SMS, chats and Social Media. Phone support will be a daily requirement and will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). Real time adherence associates monitor statuses and all day associates will be contacted if they are out of adherence. This is a high volume program. Candidates should expect to be on back to back calls throughout their day with limited down time. Availability: Full Time positions available HQ is located in Columbus, Ohio Ability to work East Coast hours. Open availability preferred, may include weekdays, weekends, nights and holidays Must have at least 1-3 years of experience (within the last 2 years) providing customer support across multiple channels, including email, phone, SMS, Chat and Social Media. Collaboration and teamwork are highly valued within our small team within a larger organization The ability to multitask and manage a high volume of emails, calls, and action items is essential to meet service level agreements (SLAs). Self-motivation and independence are crucial for success in this role. Strong oral and written communication skills are necessary to effectively interact with managers, clients, and customers. The ability to thrive in a high-performance environment and prioritize customer service is paramount. Embrace the commitment to customer service and nourish brand loyalty Agents must be proficient in using various computer systems, including our internal systems and the Underwriter’s CMS. 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants Training is 2 - 3 weeks of classroom material Qualifications and Physical Requirements with or without reasonable accommodation: High school diploma or equivalent Inbound Phone Experience is a must - Please ensure that your resume reflects this Call center experience must be within the last 2 years 1+ year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computer/laptop and a headset Experience working remotely is preferred. Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift) Fast.com 25 MBPS Download Required An Ethernet hookup is strongly recommended. A backup location or internet access is necessary in the event of an outage A competitive starting wage of $13 per hour A fully remote work environment All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. A positive and growing work culture that values diversity and inclusivity. If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply. #J-18808-Ljbffr

Customer Support

Kube Events Columbus, OH

Triple Whale is offering a $3,000 referral bonus for this job! By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big! Our team is passionate about delivering the best experience for our customers, and we’re looking for individuals who share that same passion. Job Summary: As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed. Key Responsibilities: Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution. Troubleshoot technical platform issues. Advise our customers on best practices with the Triple Whale platform and its use cases. Assist customers with urgent needs and help usher them to the best solutions across our platform and the business. Act as first line of defense for triaging & debugging platform health issues. Exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry. Qualifications: 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment. Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. Strong technical understanding. Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. Ability to troubleshoot basic technical issues and think creatively to find solutions. A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. Comfortable using various software tools, and able to quickly learn new technologies and systems. Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Hubspot, a huge plus. Our Values: We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity, and empathy, and have deep respect for our customers and each other. Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do. Compensation: Competitive salary, benefits, and equity. Family Focus: Parental leave and flexibility for families. Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage. #J-18808-Ljbffr

Customer Service Support Associate I - FT

Cass Information Systems Columbus, OH

Customer Service Support Associate I - FT Pay Competitive Location: Columbus, Ohio Employment type: Full-Time Job Description Req#: CUSTO001566 The Customer Service Support Associate is responsible for timely and accurate resolution of internal rejects and suspends. PRINCIPAL RESPONSIBILITIES AND DUTIES: Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors. Clearly communicate verbally and in writing, and work in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction. Acquire, investigate, and process operations-related inquiries and communicate the results to the initiator, ensuring all necessary internal documentation has been completed. Recognize errors and document them in a timely and accurate manner. Review and complete all required departmental reports and maintain accurate production time sheets. Work overtime as requested by management. Perform other duties as assigned by management. Training is onsite Monday-Friday from 8:00 am-4:30 pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Well-developed interpersonal skills that will maximize responsiveness and facilitate the development of a solid working relationship with both utility vendors and internal staff. Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously. Proficiency in the Microsoft Office suite. Excellent analytical, attention to detail, and problem-solving skills. High school diploma or equivalent required. 6 months telephone and billing experience in a general business environment. APPLICATION PROCESS: Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information, and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr

Customer Support Representative

Russell Tobin Columbus, OH

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $19.00/hr - $20.00/hr Jr. Associate Recruiter | USA Recruitment If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Pay Range: $19/h - $20/h Model: Hybrid Responsibilities Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Handle incoming phone calls regarding various service inquiries on Client accounts. Respond with a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Provide functional support for Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Seniority level Entry level Employment type Contract Job function Customer Service #J-18808-Ljbffr

Customer Support Assistant

Nexmos Design Columbus, OH

Company Description About Us At Nexmos Design , we are committed to creating innovative, user-centered design solutions that help our clients bring their visions to life. Based in Columbus, OH, we pride ourselves on fostering a collaborative environment that values creativity, teamwork, and excellent customer experiences. Join us and be a part of a growing team passionate about delivering exceptional results. Job Description We are looking for a dedicated Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are addressed efficiently and professionally. The ideal candidate is organized, customer-focused, and has excellent communication skills. Responsibilities Respond promptly to customer inquiries via phone, email, or in-person. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and escalate issues when necessary. Maintain and update customer records in the system. Collaborate with other departments to ensure customer satisfaction. Assist with administrative tasks related to customer support. Qualifications High school diploma or equivalent (Bachelor’s degree is a plus). Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in basic computer applications (e.g., Microsoft Office). Benefits Competitive salary ($44,000 - $48,000/year). Opportunities for professional growth and development. Paid time off and holidays. Comprehensive health and wellness programs. A collaborative and supportive team environment. #J-18808-Ljbffr

Customer Support Specialist

Swipe Say Easy Columbus, OH

Join Our Team as a Customer Support Specialist and Help Us Excel! Are you a tech-savvy professional who enjoys solving problems and helping others? We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction. Responsibilities Respond to customer inquiries and technical issues promptly Guide customers through troubleshooting steps and solutions Maintain and update customer support documentation Collaborate with cross-functional teams to improve products and services Participate in career development workshops and training Travel opportunities to assist clients across the US Identify patterns in customer feedback to suggest improvements Qualifications Strong understanding of technical concepts and troubleshooting Excellent verbal and written communication skills Proficiency with support software and CRM tools Ability to work independently and as part of a team High school diploma; degree in IT or related field is a plus Experience in customer support or technical assistance roles preferred Become an essential part of our customer support team. Apply now! Seniority level Entry level Employment type Full-time Job function Marketing Industries Business Consulting and Services #J-18808-Ljbffr

Customer Service / Baking Support

Worthingtonchamber Columbus, OH

Job Title: Customer Service / Baking Support Hours: Part-time position (10-25 hours per week), occasional Saturdays required Primary Customer Service Responsibilities: Courteously taking special orders by phone, email or in person Dynamically selling products by providing customer with information needed to make their selections Tastefully packaging, labeling, presenting, and or pricing products Maintaining the front display cases by filling trays from backstock Ensuring that all surfaces, shelves, counters, floors, tables, and trays are cleaned Preparing boxes, unloading, organizing and restocking supplies Assisting in other duties, as requested Primary Bake Support Responsibilities: Set and restock case as needed After baking remove products from pans and package properly Maintain a clean and sanitized work space, wash dishes and other supplies Qualifications: Highly motivated, organized and takes initiative Handles stress and tight deadlines well Embraces a “can do, will do and get it done!” attitude Takes ownership and pride in their work Is not afraid of new challenges Can handle direct & candid feedback Can juggle lots of moving pieces while staying calm and positive Availability: Mrs. Goodman’s operates Tuesday – Saturday from 9:00 am to 2:00 pm. We offer a flexible work schedule; however, availability leading up to holidays is a requirement. Please send resumes or inquiries to [email protected]. #J-18808-Ljbffr

Customer Support/Account Rep

Nesco Resource Columbus, OH

Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Customer Support/Account Rep

Omiz Staffing Solutions (OSS) Columbus, OH

Job Title – Customer Support/Account Rep Rate – $19.17/hr. on W2 Job Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Seniority level Entry level Employment type Contract Job function Customer Service Banking #J-18808-Ljbffr

Pharmacy Customer Support Representative

CommuniCare Health Services Columbus, OH

Pharmacy Customer Support Representative PURPOSE/BELIEF STATEMENT The primary purpose of the Pharmacy Customer Support Representative is to be a customer facing resource who is attentive, supportive, collaborative, and able to maintain a trusting relationship with the nursing facility Director of Nursing, Executive Director, and nursing staff members serviced by PSG Pharmacy Solutions Group. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Long Term Care (LTC) Pharmacy Experience Valid Licensed Pharmacy Technician with National Certification or Registered Nurse Demonstrated leadership capabilities with the ability to relate well to staff and other professionals Ability to travel daily and overnight Ability to be flexible in a fast-paced working environment Ability to communicate effectively both verbally and in writing Basic Computer knowledge, Framework, ECM, and EMR experience a plus KNOWLEDGE/SKILLS/ABILITIES Work Ethic/Integrity: Must possess drive to excel, coupled with values in line with PSG Pharmacy company philosophy Relational : Ability to build trusting relationships with internal pharmacy team and external pharmacy clients. Strategy and Planning : Ability to think ahead, to plan and manage time efficiently Problem Solving : Ability to analyze and research pharmacy client escalations, and work with the appropriate teams to provide resolution in a timely manner Team Player : Ability to work collaboratively with both internal and external pharmacy partners JOB RESPONSIBILITIES Routine, on-site visits with nursing facilities to enhance and create a positive working experience between the customer and pharmacy team. Act as a liaison with the pharmacy operations team to provide exceptional pharmacy service to our customers, following up on all service related issues received, through to client resolution. Report all relevant information on customer service issues/complaints to immediate supervisor Complete all necessary paperwork from onsite visit and send to appropriate team members within 24 hours of site visit. Provide excellent customer service by assisting facility staff/customers with medical-related issues and providing healthcare counseling. Utilize remote computer access to investigate and troubleshoot problems on-site, looping in the appropriate pharmacy contacts and resources to be able to quickly resolve. Create and foster positive trusting relationships with assigned nursing facilities and become your nursing facilities main “point of contact” for questions, issues, and concerns. Be actively involved in teaching and providing re-educational opportunities for your assigned nursing facilities staff on pharmacy procedures and onsite cubex machines. Perform medication audits as appropriate. Handle and resolve resident issues, complaints and questions as referred by nursing facility staff members. Interact with physicians/nurses and be familiar and able to review PCC (Point Click Care) to gain information on/about residents and orders and to resolve any issues that arise. Create meeting agendas and lead internal or external related customer service calls as assigned General understanding of life cycle of a prescription and related pharmacy dispensing processes. Partner with the PSG pharmacy General Managers, pharmacist in charge, VP of Operations to handle any service related as requested Perform other duties as assigned. #J-18808-Ljbffr

OEM Call center/ Customer Service/ Customer Support

Collabera Columbus, IN

Full-time Company Description About Collabera Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognition -- Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) -- Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) -- Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description A Fortune 500 manufacturing giant urgently looking for Customer Service IV who will be involved in interacting with client distributors, dealer networks, OEM dealer network, or end-user customers in North America. Key Responsibilities: Making calls and talking to the various parties and maintaining an Excel spreadsheet that will contain specific information for products. Multi-tasking ability with computer and phone. Track progress of individual unit completion in order to provide daily/weekly updates of progress. Understanding the needs of the department to ensure things are handled properly. Help connect and coordinate two field actions for product upfit. Qualifications High School Diploma or GED required minimum / Higher Education Preferred. Fluent use of Excel is required and candidate must be able to self-start and manage the workload. Customer support skills - Making calls and talking to the various parties listed above. Previous experience with computer applications, such as Word and PowerPoint. Strong ability to accurately document and record customer/client information. Additional Information If you want to know more and apply, please connect with: Niraj Singh 973-939-0172 #J-18808-Ljbffr

Customer Success Associate

Wolters Kluwer N.V. Columbus, OH

Customer Success Associate page is loaded Customer Success Associate Apply remote type Hybrid (8 days/month) locations USA - Columbus, OH time type Full time posted on Posted 9 Days Ago job requisition id R0044213 We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team! Responsibilities: Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests Develop and maintain positive working relationships with customers and other key partners Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning Qualifications: Bachelor’s degree from an accredited college/university or equivalent B2B client service experience Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge, Skills or Abilities: Strong organizational, time management and multi-tasking skills Ability to absorb product knowledge quickly and process information to apply to customer needs Ability to make sound business decisions and exercise discretion and judgment Experience generating add-on sales revenue preferred Strong analytical and problem-solving skills Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook #J-18808-Ljbffr

Customer Service Associate

LiniumIT Columbus, OH

Our client, a premier financial services firm, is searching for a Customer Services Associate to join their growing team in Columbus, OH. JOB SUMMARY Responsible for incoming and outgoing communications regarding BayMark Health Services and promoting the appropriate treatment and locations. Serves as the initial point of contact for prospective patients, families, and referral sources to gain information about our treatment programs. Gathers and exchanges information, records data using online forms and databases, and schedules services. Care Advocates are warm, compassionate, and engaging individuals with excellent listening and communication skills. They appreciate the difficulties people with substance use disorders (SUD) have in deciding to stop using drugs and seek treatment for their addiction. Care Advocates are responsible for educating prospective patients, their family and support person(s) about treatment options and the importance of making this life-saving decision. They are also entrusted with the responsibility of motivating patients to choose treatment utilizing consultative sales techniques including listening, trust-building, and needs assessment, to guide them to schedule an appointment. Knowledge and Responsibilities Answer calls from prospective patients, family members, and support persons to identify and schedule the best treatment option for that patient. Listen carefully to understand the individual's life situation and drug use history. Use a broad range of consultative sales techniques to build rapport and trust with the caller. Effectively and articulately communicate the benefits of treatment and highlight potential outcomes specific to the individual. Educate the patient/family/support person on the grave and life-threatening disease of addiction. Accurately collect, document, and assess information from callers and explain treatment options and services specific to their need. Possess interpersonal skills, a professional attitude, and an appreciation for the challenges faced by individuals suffering from OUD. Able to recognize signs of suicidality and immediately implement Contact Center protocols. Act as a Subject Matter Expert (SME) on all services offered. Serve as a patient advocate, representing the patients' needs and concerns. Work collaboratively with other departments to ensure a positive patient experience. Confirm receipt of patient information, promptly connect patients to treatment centers as appropriate, and provide information to process appointments. Assure timely responses to inquiries regarding services, screening forms, assessments, referral services, and associated data collection. Facilitate access to the appropriate treatment center; follow up with patients to confirm appointments, provide additional information regarding services, and address unresolved inquiries. Ability to empathize, acknowledge, and convey compassion in all call interactions. Maintain appropriate professional boundaries with callers at all times. Requirements Qualifications Passionate about fighting the opioid epidemic and excited to have the opportunity to play a direct role in getting patients into treatment. Minimum of two years' work experience in sales, preferably in a service-related industry, is required. Preference is given to candidates with previous experience in a Substance Use or Mental Health treatment setting. Required Education: Minimum Associate's degree from an accredited college. Experience with Salesforce is a plus. Attention to detail. Ability to multi-task to speak with callers, type responses, operate software systems, and toggle between multiple windows while providing appropriate responses. Must be proficient in Microsoft Office including Word and Excel. Communication skills - able to communicate in a clear, articulate, and professional manner. Interpersonal and Customer Relations skills - able to maintain a warm and professional manner with callers. Seeks to WOW the caller with a positive customer service experience and to provide the caller with the help they need. Planning/Organizational skills - able to prioritize work activities, use time efficiently, and work through projects in a self-motivated manner. Adaptability - able to adapt to rapid changes in the work environment, manage competing demands, and deal with frequent change, enhancements, or unexpected events. Problem-solving skills - able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions. Time Management skills - able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner. #J-18808-Ljbffr