Jobs for Guest Experience Associate

Guest Services Associate

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels Regular opportunities for bonuses $250 referral bonus for you and a referred associate DailyPay: access to your already earned wages before payday Opportunities for upward mobility and growth within the company

GUEST SERVICE ASSOCIATE - Store 671

United Dairy Farmers Columbus, OH

United Dairy Farmers - 1400 Cherry Bottom Rd [Retail Associate / Team Member] As a Guest Service Associate at United Dairy Farmers, you'll: Greet Guests with a warm, authentic hello, and ensure store is prepared and ready for Guests at all times; Anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to the store; Prepare shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and hand-packed containers...Hiring Immediately >>

GUEST SERVICE ASSOCIATE - Store 612

United Dairy Farmers Columbus, OH

United Dairy Farmers - 3535 S. Clime [Retail Associate / Team Member] As a Guest Service Associate at United Dairy Farmers, you'll: Greet Guests with a warm, authentic hello, and ensure store is prepared and ready for Guests at all times; Anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to the store; Prepare shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and hand-packed containers...Hiring Immediately >>

AC Hotel Front Desk Clerk/ with exceptional Guest Service Experience

AC Hotel Columbus Columbus, GA

Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! POSITION: Front Desk Clerk JOB SUMMARY Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes? JOB RESPONSIBILITIES Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property Perform other tasks as necessary or required to meet or exceed guest satisfaction PROFESSIONAL EXPERIENCE •High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred) •Proficient in MS Word, Excel, PowerPoint •Data Entry, Database Management experience •Telephone Etiquette experience INDUSTRY EXPERIENCE •Understanding of the hospitality industry (preferred) •Previous experience in the hospitality industry (preferred) •Previous experience as a Guest Services Agent •Bilingual communication skills (preferred) REQUIRED SKILLS •Must have experience with front office equipment •Must be flexible to work varied schedules •Excellent written and oral communication skills •Excellent organization skills •Must have an understanding and ability to perform repetitive tasks •Must have the physical ability to walk, sit, and stand during scheduled shift •Must be able to lift up to 40 lbs. ESSENTIAL SKILLS Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments BENEFITS RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Guest Services Associate

Four Points Colombus-Polaris Columbus, OH

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees. Paid time off and 401(k) for full-time employees. All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels. Regular opportunities for bonuses. $250 referral bonus for you and a referred associate. DailyPay: access to your already earned wages before payday. Opportunities for upward mobility and growth within the company. #J-18808-Ljbffr

Guest Experience Supervisor

Merlin Magic Making Columbus, OH

What you'll bring to the team Join Our Magical Team as a Guest Experience Supervisor! Our Collective Goal: We aim to create magical , memorable , and world-class experiences for every guest we welcome. We're looking for passionate individuals who are ready to lead by example, inspire their teams, and provide the very best guest experience—every single day. If you’re ready to embrace The Merlin Way and bring smiles to faces, we want YOU to join our team! Qualifications & Experience What You’ll Be Doing: Leading by Example: You’ll set the standard of excellence for our team, being the best-in-class on-the-floor leader for assigned areas of the attraction. Every day, you’ll ensure our guests leave with unforgettable memories. Team Leadership: Lead and inspire your team to deliver top-notch guest experiences, consistently hitting KPIs and Mystery Visit targets. Your enthusiasm, positivity, and passion for service will be contagious! Training & Mentoring: Help train and guide new and existing team members on best practices, ensuring a safe, effective, and fun environment. Your leadership will drive continuous learning and development . Team Motivation: Foster a positive, proactive, and FUN environment by leading your team with energy, motivating them to meet performance targets, and delivering service that exceeds guest expectations! Key Responsibilities: Operational Leadership: • Serve as Duty Manager and oversee smooth operations across your areas • Be hands-on—lead, mentor, and support your team on the floor • Manage performance and ensure guest satisfaction and safety standards are met across all areas Reporting & Metrics: • Track key performance metrics like admission figures , inventory levels , and guest dwell time • Help manage and implement labor budgets and schedules for seasonal or high-demand periods Guest Experience & Quality Control: • Take ownership of guest complaints and operational challenges, ensuring quick resolutions and positive outcomes • Maintain the highest standards of cleanliness, technical operation, and safety throughout the attraction Innovation & Team Engagement: • Encourage new ideas and reward innovation from your team • Lead team meetings and briefings, ensuring everyone is aligned and motivated to deliver outstanding service What We’re Looking For: Passion for Service: A love for making every guest’s experience magical and memorable Leadership Skills: You’ll motivate and inspire your team to go above and beyond! Communication: You’ll need excellent communication skills to provide feedback, coaching, and handle guest concerns Multitasking: Thrive in a fast-paced environment while keeping the guest experience top of mind Safety First: A commitment to following safety protocols to ensure the well-being of your team and guests. Additional Requirements: Flexible Schedule: Ready to work evenings, weekends, and holidays to support operations Physical Stamina: Comfortable working both indoors and outdoors with varying temperatures and conditions Experience: Prior customer service experience is a plus! Experience working with families and children is desirable Benefits Why Join Us? A Fun, Dynamic Environment: Work where every day is filled with excitement and new opportunities to make magic happen! Be Part of Something Big: Contribute to creating world-class experiences and be part of a global brand that values innovation, teamwork, and creativity! Grow Your Career: Develop your leadership skills and career within an exciting, fast-paced industry! Benefits of Joining Merlin Entertainments! Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! Pay Range USD $21.00/Hr. #J-18808-Ljbffr

Guest Experience Supervisor

Cornish Seal Sanctuary Columbus, OH

Guest Experience Shift Lead

Merlin Magic Making Columbus, OH

What you'll bring to the team Join Our Team as a Guest Experience Shift Lead! Collective Goal: Our mission is simple: create a magical , memorable , and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way . About the Role: As a Guest Experience Shift Lead , you’ll play a key role in making the magic happen! You’ll be the Manager on Duty , leading the charge to ensure smooth operations across Admissions, Retail, and Café. You’ll also have the chance to develop and inspire our front-line staff , helping them deliver top-notch customer service every day. Qualifications & Experience What You’ll Do: Manager on Duty Responsibilities: Oversee the smooth operation of Admissions, Attraction, Food & Beverage , and Retail Delegate tasks and monitor daily assignments for our front-line team Lead and inspire staff to be “guest-obsessed” and provide exceptional service Ensure adherence to all health and safety policies Efficiently manage guest queues and ensure the best flow during peak times Resolve guest concerns by collaborating with relevant departments Training & Development: Lead training for front-line Hosts in areas like ride safety , food safety , profit protection , and retail standards Empower team members to provide outstanding service , including resolving guest issues when needed Evaluate performance, provide coaching, and escalate when necessary What We’re Looking For: Leadership skills that motivate and inspire Strong communication skills to ensure seamless operations A passion for exceptional guest experiences Ability to think on your feet and tackle any challenge with a smile A strong commitment to health, safety , and teamwork Experience in managing or leading teams is a plus! Why Join Us? Be part of something magical! Make a difference every day for our guests Develop your leadership skills in a fun and dynamic environment Competitive pay & benefits Ready to join a team that’s all about delivering magical moments ? Apply now to become our Guest Experience Shift Lead and help us continue creating unforgettable experiences! Benefits Benefits of Joining Merlin Entertainments! Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! Pay Range USD $16.00/Hr. #J-18808-Ljbffr

Guest Experience Shift Lead

Cornish Seal Sanctuary Columbus, OH

Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested. About Us: LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun! About the role: Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs. What you’ll be doing: Secure facilities, equipment and other assets to prevent loss and/or damage. Monitor surveillance equipment, access and exit points to prevent loss. A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun, in smiles, shrieks and spine-tingles, in memories. At LEGOLAND New York Resort, we thrive on innovative thinking and big ideas! We create magic and invaluable experiences for our guests every day. Come work with us and you will see how no two days are the same! Compensation for this opportunity starts at $65K/year. Role Overview: The Group Health, Safety & Security (HSS) Director for the North America (NA) Region is responsible for developing and implementing comprehensive HSS programs and risk control measures across all Merlin attractions in the region. This role ensures alignment with the Group’s overarching HSS strategies, priorities, and objectives, while fostering collaboration with other global regions. Scope of Job: Under the direction and supervision of the Head of Training and Compliance, the Technical Systems Coordinator will be responsible for creating, updating, scheduling and developing Technical Services Work Orders for Planned Preventative Maintenance of Resort Assets. At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless! Join Our Magical Team as a Guest Experience Supervisor! Our Collective Goal: We aim to create magical, memorable, and world-class experiences for every guest we welcome. Join Our Team as a Guest Experience Shift Lead! Collective Goal: Our mission is simple: create a magical, memorable, and world-class guest experience every single day. Position Summary: Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a major role in the success of our resort. #J-18808-Ljbffr

Best Match

Guest Experience Host (Operations)

Merlin Entertainments Columbus, OH

What you'll bring to the team About the Role Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently on the lookout to find fun-loving, enthusiastic individuals to join our Guest Experience Team! As a part-time Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Our Hosts work in a variety of positions across the attraction, including Admissions, Ride Operations, Food and Beverage, Admissions, Retail, Birthday Party, Costume Characters, and Special Events. You will deliver the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment. Responsibilities: Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity. Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy. Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience. Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. To follow opening and closing procedures as detailed in the department’s operating plan. Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations. Qualifications & Experience About You 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred. Fun, dynamic, and friendly personality. Excellent communication, listening, and motivational skills. Able to work in areas with loud noises and confined spaces. Self-motivated, able to work independently or as part of a team. Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events. Benefits About The Benefits Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. Flexible hours. 30% discount in the retail store. Merlin Magic Pass which gives you free admission to Merlin attractions worldwide. Competitive 401K. Discounts through the Merlin Marketplace Website – on almost anything you buy online. FUN working environment and much more! About Us Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments. Everyone Matters at Merlin. We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or adisability, please contact our friendly team to have a discussion. You can get in contact at [email protected]. Pay Range USD $13.75/Hr.#J-18808-Ljbffr

Dynamic Environment