Jobs for Patient Access Call Center Representative

Boiler and Machinery Risk Engineer (Representative or Consultant)

Zurich Insurance Company Ltd. New York, NY

Zurich is seeking a Machinery Breakdown Risk Engineer. The qualified individual must reside within New York City, Long Island, or Northern New Jersey. This is a field role with approximately 25% overnight travel. This is a work from home role and includes a company car. As a Machinery Breakdown Risk Engineer you are responsible for: Providing jurisdictional inspections and machinery breakdown risk assessment services for customers and business partners. Provides intermediate machinery breakdown consultative services to customers, including identifying exposures with significant loss potential, investigation of cause/effect of major losses and hazard/machinery breakdown management programs. Provides basic level training for customers, service design and coordination, marketing, and loss investigations. Final candidates will also be subject to a Motor Vehicle record background check, because this position includes a company car. The role will be filled at the Risk Engineering Representative or Risk Engineering Consultant level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position. Basic Qualifications: Risk Engineering Representative: Bachelors Degree and 2 or more years of experience within Boiler and Machinery in the Risk Engineering and Safety area OR High School Diploma or Equivalent and 4 or more years of experience within Boiler and Machinery in the Risk Engineering and Safety area OR Risk Engineering Consultant: Bachelors Degree and 3 or more years of experience within Boiler and Machinery in the Risk Engineering area OR High School Diploma or Equivalent and 5 or more years of experience within Boiler and Machinery in the Risk Engineering area Preferred Qualifications: Knowledge within the boiler and machinery industry segment Relevant experience in the assessment of risk, based on what is required by Machinery Breakdown specific competency standards National Board of Boiler and Pressure Vessel Inspectors Commission Card Navy Nuclear School Insurance industry experience Advanced Microsoft Office skills (Microsoft Outlook, Excel, Teams, and Word) Strong communication and organization skills Experience working in a team environment Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The combined salary range for this position is $64,600.00 - $121,700.00. The starting salary range for the Risk Engineering Representative is $64,600.00 - $105,900.00 and for the Risk Engineering Consultant is $74,300.00 - $121,700.00. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ). A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - New York, AM - New York Virtual Office Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AW1 #LI-ASSOCIATE

Immediate Start

Marketing Representative

Ultimate Care NY New York, NY

Ultimate Care NY, a leading home health care provider in New York, is seeking a Home Care Marketing Representative to join our team. As the Home Care Marketing Representative, you will play an essential role in promoting our services to the community, building relationships with referral sources, and maintaining existing relationships with health care providers. In this position, you will get the opportunity to showcase your sales and marketing skills and expertise in healthcare. At Ultimate Care NY, we have been providing tailored home health care services for over 20 years, focusing on meeting our clients' specific needs with compassion and exceptional care. As a member of our team, you will be instrumental in bringing our services to more New Yorkers in need, connecting them with the care they require, either long-term or short-term. Responsibilities Develop and maintain relationships with healthcare providers, creating marketing plans to maintain existing and attract new referrals. Visit and meet with clients and their families/professionals to assess their needs, provide information about home health care services, and coordinate the delivery of care. Plan and attend meetings and events, presenting Ultimate Care's services and answering any inquiries from potential clients. Monitor and research market trends and competitor activity and advise on necessary strategies. Work with the management team to develop new marketing strategies and campaigns. Maintain client satisfaction by following up with clients and healthcare providers, updating them on the services provided, and addressing concerns. Prepare regular reports on marketing campaigns and market trends. Minimum Requirements Bachelor's degree or equivalent in Marketing, Business Administration, or a related field (preferred). At least 3 years of experience in sales and marketing, preferably in the healthcare industry. Excellent presentation, communication, and interpersonal skills, proven ability to communicate and connect with healthcare providers and clients. Outstanding organizational, time management, and problem-solving skills. Proficient in Microsoft Office and other marketing software. Demonstrated ability to work effectively independently and as part of a team. Exceptional knowledge of healthcare regulations and marketing practices. Benefits Competitive rate and advancement opportunities. Healthcare coverage. 401k Retirement plan & employer match. Company-sponsored life and accident insurance. Accident insurance. Critical Illness insurance. Dental insurance. Hospital Indemnity insurance. Long Term Disability insurance. Short Term Disability insurance. Vision insurance. Voluntary AD&D insurance. Voluntary Life insurance. Generous paid time off and sick time. Learning and development resources. Employee of the month recognition with structured bonus rewards. Merit-based employee recognition program with rewards. Discount programs for restaurants, Broadway shows, movies, shopping, and much more! T-Mobile phone plan discounts for employees. #J-18808-Ljbffr

Work Life Balance

BILLING REPRESENTATIVE

Montefiore Health System New York, NY

Select how often (in days) to receive an alert: Over the past fifty years, Montefiore's Division of Services for Addiction has helped thousands of people enter recovery and re-join their families and communities. Through recovery, individuals are empowered to help find meaning in their lives and integrate back into their communities. The Billing Representative 4C will participate in the patient fee billing and collection system or the Division of Substance Abuse (DoSA) OTP, outpatient addiction, and primary medical care clinics. The Billing Representative will collaborate with clinical staff to obtain all necessary documentation required for billing to Patient, Medicaid, or other insurance and will enter financial data in the program’s billing database and will work to resolve any denied payments. Responsibilities: Collaborate with clinical staff to obtain all necessary documentation required for billing to patient, Medicaid, or other insurances. Enter financial data, including Medicaid numbers, gender, date of birth and other insurance codes into program’s billing database. Set all weekly rates using a sliding fee scale and documentation provided by the patient. With appropriate documentation, review requests from the clinic for adjustment of patient weekly fees and balances. Review financial assessment performed by clinical staff of all patients upon admission or change in patient’s financial circumstances to determine method of payment for services. Identify and contact clinical staff regarding patients who are delinquent in paying for program services. Review, process, and monitor billing for claims service claims including OTP, HIV Counseling, Case Management and Testing, HIV Primary Care, Chemical Dependency and patient transportation. Ensure billing is scheduled and collections are reviewed on a continuous basis. Maintain contact with program’s billing services, insurance companies, Medicaid, and NYC dept. of finance. Compute and submit revenue deposits posted on a general ledger and reported on grants. Bill private insurance carriers for patients whose care is reimbursable through these companies. Maintain records of patients with private insurance. Prepare and submit claims, re-billing denied claims and back billing claims to Medicaid and other accepted insurances. Maintain database reconciliation. Review denials and enter corrections into billing database. Develop reports to track weekly scheduled visits. Perform other duties as assigned. Qualifications: Must have high level of proficiency with MS Office (Word, Excel), medical databases (EPIC, office ally, IMA), completing claim forms submitting requested information to vendors. Must type 25 Words per minute. High School Diploma / GED required, medical billing and coding preferred. 3 + years of working experience as a Medical Coder (CPC strongly preferred) with insurance verification and authorization is a must. Must have strong knowledge of CPT and ICD-10 billing codes and knowledge of Medicaid and commercial insurance billing. Must be detail oriented, be able to meet strict deadlines, and have strong customer service skills to be able to interact with patients and industry professionals. This is a 100% Grant funded position. Department: Psychiatry and Behavioral Sciences Bargaining Unit: 1199 Campus: MOSES Employment Status: Regular Full-Time Address: 1510 Waters Place, Bronx Shift: Day Scheduled Hours: 9 AM-5 PM Req ID: 222985 Salary Range/Pay Rate: $26.64 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us. Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. Mission: To heal, to teach, to discover and to advance the health of the communities we serve. Vision: To be a premier academic medical center that transforms health and enriches lives. Values: Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include: #J-18808-Ljbffr

Call Center Representative

Professional Moving & Storage INC New York, NY

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

Call Center Representative

Maternal Fetal Medicine Associates New York, NY

About the Organization Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultrasound services to the full range of gynecologic care including cervical cancer screening and minimally invasive surgery; the specialists at MFMA/CHIFW deliver state-of-the-art reproductive health-care services in a caring and considerate manner. We are looking for individuals who will help enhance our Purpose and Mission and invite you to apply for one of our open positions. Description Maternal Fetal Medicine Associates located on the upper East Side of Manhattan is interviewing for a Call Center Representative for our busy OB-GYN Practice. This is a work from home position until it is appropriate to return to the call center. The ideal candidate will be responsible for: Answering a high volume of inbound calls. Assist Patients with any inquiries and requests. Scheduling Patient appointments at multiple locations. Collecting, reviewing and updating patient demographics. Communicating required information to Patients. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.

Dynamic Environment

Customer Service Representative

Pls Financial Services, Inc. New York, NY

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Representative, Store Manager, Retail

Customer Service Representative

Liberty Management New York, NY

Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client meetings to stay up to date with services and sales goals Upsell products and services that will be beneficial and to increase sales margins Achieve or exceed individual and team sales goals Maintain detailed records and daily communications with customers Create positive and professional relationships with customers We are looking for our Customer Service Representatives to not only become successful in the role but also grow with us. We want to provide our Representatives with unlimited training and leadership development so that they can achieve their highest growth goals and take their careers as far as they want. BUT, this growth opportunity does not come easily to just anyone. We are looking for our Customer Service Representative to: Have a minimum of GED/high school equivalent Have experience in a customer service, sales, or applicable customer-facing position Possess an intense drive and desire for success Thrive in building relationships, communicating with different types of people, and helping people Operate with the highest level of integrity, honesty, and transparency Constantly push the needle forward, challenge the status quo, and reach to exceed performance expectations Have a competitive nature - being sports-minded is a plus! #LI-Onsite

Posted 9 hours ago

Best Match

Medicare Sales Representative II

MetroPlus Health Plan New York, NY

Medicare Sales Representative II Job Ref: 115641 Category: Sales Department: FACILITATED ENROLLMENT Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Hire In Rate: $65,000.00 Salary Range: $65,000.00 - $65,000.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. The Medicare Sales Representative II provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative II is involved with health education through the distribution of health ed. materials and arranging for health screenings. In addition, the Medicare Sales Representative II provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification. Job Description Identify prospective enrollees and determine eligibility for participation in MetroPlusHealth's Medicare product. Understand and apply all policies and procedure pertaining to: Disclosures and provisions of the MetroPlusHealth Medicare product. Enrollment and disenrollment. Conduct home visits, and personalized appointments as needed to complete the enrollment process. Market MetroPlusHealth Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events and other sites as designated. Understand the covered benefits, non-covered benefits, exclusions, and exemptions. Educating enrollees on all aspects of the Plan, as well as answering questions regarding Plan's features and benefits. Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies-this includes providing enrollees with all corresponding materials and documentation. Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner. Work closely with the Outreach Representatives, Customer Service Representatives Eligibility Representatives and other MetroPlusHealth personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments. Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies. Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members. Conduct and participate in telemarketing/outreach efforts as required. Provide detailed reports of production and outreach activities. Develop a presence in the local community to help generate enrollments. Making presentations to large groups of seniors. Required to complete Annual Medicare Training Minimum Qualifications Must have a High School Diploma or GED, College Degree or coursework preferred 3-5 years of Sales/Customer Relations experience required Medicare Sales experience preferred Public speaking experience Excellent organizational, written and communication skills Excellent verbal, and presentation skills are necessary Excellent problem-solving skills Highly motivated and goal directed Must be able to work in a multi-ethnic, multi-cultural environment Must be sensitive to chronic conditions and disabilities Bi-Lingual and Multi-Lingual a plus Must be self-confident, independent thinker and maintain a professional presentation of self Must demonstrate flexibility and willingness to learn Ability to coordinate and execute Sales events Assist with departmental projects when needed Computer skills required (Excel, PowerPoint, Word, Microsoft teams) Licensure and/or Certification Required: Must possess a valid NYS Life, Accident and Health Agent License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration. Valid NYS Driver's License is a plus Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication #mph50

Posted 9 hours ago

MLTC & MAP Sales Representative II

MetroPlus Health Plan New York, NY

MLTC & MAP Sales Representative II Job Ref: 115921 Category: Managed Long Term Care Department: FACILITATED ENROLLMENT Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Hire In Rate: $65,000.00 Salary Range: $65,000.00 - $65,000.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. The Managed Long-Term Care (MLTC) Sales Representative II provides access to MLTC and MAP insurance, by providing education and assistance to long-term care recipients. The MLTC Sales Representative II provides education on Managed Long-Term Care and Medicaid Advantage Plus features and benefits to consumers, providers, and business partners. Job Description Educate and enroll Medicaid and Medicare/Medicaid dual eligibles for the MetroPlusHealth Managed Long-Term Care (MLTC) and Medicaid Advantage Plus (MAP) products. Identify eligible Medicaid and dual-eligible Medicare/Medicaid consumers via Home Care Agencies, Adult Day Care Centers, DME Provider offices, Caregiver Resources Centers, specialty provider offices, HHC Long-Term Care Facilities, etc. Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the various MetroPlusHealth Plan products. Enrollment and disenrollment for each line of business. Remain knowledgeable of services available and utilized by Medicaid and dual-eligible Medicare/Medicaid consumers eligible for MLTC and MAP, i.e., In Home Services for the Elderly Program, Housing Options, Government Benefits, shopping assistance, exercise classes, meals on wheels, etc. Responsible for understanding the basic concepts, features, benefits of MetroPlusHealth MLTC and MAP products. Responsible for selling the services provided by the Plan, such as covered benefits, non-covered benefits, exclusions and exemptions. Provide education on Managed Long-Term Care and Medicaid Advantage Plus features and benefits to consumers, providers, and business partners. Responsible for remaining informed of, and adhering to, marketing activity guidelines as set forth by various agencies such as HRA, DSS, SDOH. Responsible for assisting the consumer with the following: Selecting a PCP Completing required marketing materials and documentation as determined by MetroPlusHealth and various regulatory agencies such as HRA, DSS, SDOH. Completion of enrollment form, required documents and reports i.e. transmittal reports, batch sheets top process an application for a Medicaid and dual-eligible Medicare/Medicaid consumer eligible for MLTC and MAP. Follow up on "Leads" and "Referrals" from family members, and caregivers of consumers eligible for enrollment in the MetroPlusHealth MLTC and MAP products. Responsible for always maintaining an adequate supply of marketing materials. Responsible for meeting marketing enrollment goals as set forth by the Plan. Conduct presentations to Home Care Agencies, support groups, caregiver trainings, etc. as well as conduct home visits, and personalized appointments as needed to complete the enrollment process. Ensure that promotional activities are conducted to promote the MetroPlusHealth MLTC and MAP product, (i.e., placement of signage and brochures in patient waiting areas, conduct outreach calls, participate in events/health fairs and workshops attended by consumers, caregivers, and providers) including evening and weekend hours. Work closely with Outreach Representatives, Member Service Representatives, Eligibility Representatives, Utilization Management, and other MetroPlusHealth personnel to resolve member concerns regarding complaints and potential enrollment or disenrollment. Establish and sustain beneficial relationships with the Home Care Providers, Caregivers, medical specialist (Occupational/ Physical/Speech/Rehabilitation Therapist), Home Health Aides, Mental Health and Substance Abuse Providers, social workers, discharge planners and other providers that work with the Medicaid Long-Term Care and Medicaid Advantage Plus patients. Responsible for participation in weekly, bi-weekly, and monthly full staff, team and one-on-one meetings. Recognizing and implementing new marketing opportunities. Assisting members in accessing health care needs and other services as needed. Establish and maintain good working relationships with provider organizations and community organizations where marketing activities are conducted. Promoting the Vision, Mission, Values and Goals of MetroPlusHealth Plan. Conducting and participating in telemarketing/outreach efforts as required. Serve as field base on-boarding collaborator for new sales staff, i.e., field shadowing, go to person for weekly/monthly referral report formatting and policy inquiries. Minimum Qualifications Must have a High School Diploma or GED. College Degree or coursework preferred. 3-5 years of Sales and Customer Relations experience required. Managed Long-Term Care (MLTC) and Medicaid Advantage Plus (MAP) experience required. Licensure and/or Certification Required New York State Life, Accident and Health Insurance Agent License Valid NYS Driver's License is a plus Professional Competencies Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication

Posted 9 hours ago

Advertising Agency Sales Representative

Viasat New York, NY

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Viasat has a market reputation for delivering the best internet in the sky; we deliver broadband internet to thousands of aircraft worldwide including some of the world's largest airlines. Our new digital platform connects advertisers and retailers to travellers inflight, with a range of highly innovative digital ad solutions. We are shaping the future of inflight entertainment, advertising and e-commerce as we build a digital marketplace that benefits airlines, passengers, and our client brand partners. We are looking for an Advertising Agency Sales Representative who will grow our agency clientele base and provide account management to select strategic accounts. Our current clients are some of the world's most successful brands in retail, travel, technology and consumer services. You will ideally be based in New York City, and work as part of a global team. Serving a wide range of advertisers, including consumer brands, online services and retailers, you will find the right advertising solution and commercial structure model for each client. Your understanding of Viasat's innovative ad products and entrepreneurial drive will allow you to communicate the value of Viasat's platform and network, and work with partners over the long term to deliver ongoing customer success and ROI for them. Using your effective communication skills and network you are the driver of agency sales for the Viasat Advertising business. You will help define the strategy for how to acquire agency customers and be a key stakeholder in product design. The day-to-day Build our customer base of global ad agencies. Contribute to the setting of commissions, targets and quotas for the channel. Contribute to the setting of pricing of the ads. Produce reliable monthly, quarterly and multi-year sales forecasts for agency customers. Provide strategic advice and help partners get the best return on investment by working closely with them in a consultative role. Mange a limited number of key accounts. Communicate with them proactively and provide regular account review. Work with product team to improve the platform for agency customers. Work with data analytics team to create analysis and insights and data sets to internal teams and to clients. Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote Viasat products. What you'll need 5+ years progressive experience in advertising & media sales. Excellent communication skills; ability to communicate comfortably with senior executives, internally and externally. Advertising agency experience as a media buyer or selling to global agency customers. Deep understanding of the advertising ecosystem including agencies, DSPs, affiliates. High proficiency using CRM (Salesforce), Word, Excel and Powerpoint. Travel: up to 20%, meeting clients, airline partners and attending trade What will help you on the job Experience working/operating in an international context. Interest / understanding of the aviation or satellite internet industries. Salary range $73,500.00 - $96,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $84,000.00- $114,000.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at benefits. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Technology Sales Representative Development Program

Konica Minolta Business Solutions New York, NY

Overview Are you interested in a career in Technology Sales? Are you seeking a company where you can learn and grow? Konica Minolta's Technology Sales Representative Development Program might be just what you're looking for. Konica Minolta partners with clients to design the Future of Work by improving their cyber security, optimizing cloud data functionality, enhancing their office equipment, offering managed print, IT and automation services, designing video security systems, and so much more. Our Technology Sales Representative Development Program offers seventeen (17) weeks of enhanced training designed to prepare you for your full-time role as a Technology Sales Representative. This Program will provide you with the opportunity to interact with customers, build a professional network and support your professional growth. While actively engaging in sales responsibilities, you will participate in a combination of virtual and in-person training with hands-on learning activities designed to prepare you to begin selling within your first 90 days. Responsibilities We are looking for candidates who... Have a passion for building relationships and finding solutions for clients Have previous customer service or sales experience Have or will obtain a bachelor's degree in sales, technology or a related field between December 2024 and June 2025 Are geographically flexible, willing to work with and travel to clients in the posted metro area Have a valid driver's license and reliable transportation Qualifications What We Offer... Two (2) weeks of instructor-led training at our Corporate HQ. Fifteen (15) weeks of virtual and hands-on training while actively participating in sales activities Competitive compensation package in addition to base salary Guaranteed minimum commissions for first 4 months of employment Generous commission and bonus program Opportunities for promotion based on achievement of sales targets and performance objectives Continuous training on new and upcoming products and service offerings The opportunity to participate in Konica Minolta's Blue Diamond club for Sales Achievement, an annual trip for you and your spouse/partner to an exotic location Great benefits including comprehensive medical, dental, and vision benefits packages, paid holidays, vacation days, a retirement savings plan with company match, an employee assistance program (EAP), and more. An inclusive and flexible workplace that highly values sharing of new perspectives Tuition reimbursement program to support your career at Konica Minolta Expected Compensation... First year target income of $60K Base salary of 40-50K, plus commission and bonus About Us About Konica Minolta Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Posted 9 hours ago

Sales Representative II (All Boroughs)

MetroPlus Health Plan New York, NY

Sales Representative II (All Boroughs) Job Ref: 115996 Category: Sales Department: FACILITATED ENROLLMENT Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Hire In Rate: $60,000.00 Salary Range: $60,000.00 - $60,000.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. The Sales Representative II is responsible for educating and assisting qualified individuals with purchasing affordable health insurance coverage and/or obtaining an eligibility determination for coverage in Qualified Health Plans (QHPs) and insurance affordability programs such as Medicaid and Child Health Plus (CHP) through the NY State of Health (MarketPlace). The Sales Representative II is responsible for identifying and educating prospective members that do not have health insurance and/or are looking to change coverage as well as assisting existing members with recertification and education of benefits. The Sales Representative II is tasked with performing all duties in accordance with the Affordable Care Act (ACA) as well as all other pertinent rules and regulations. Duties & Responsibilities Educational/Enrollment Process Educate and provide assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus. Assist consumers/applicants with calling the NY State of Health Customer Services Department for assistance with enrolling and/or providing verification documentation. Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace. Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work, and outline potential risk factor, if any, to consumers. Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, co-insurance and how these work and/or affect the consumer. Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income. Conduct presentations and participate in ACA forums and workshops upon request. Assist consumers with submitting documents and information as required by the Marketplace via scan, fax, or mail. Assist existing members with recertification, when applicable. Assist consumers with the submission of premium payments when required. Regulatory/Compliance Securing and safeguarding confidential information to prevent Protected Health Information (PHI) from being obtained from unauthorized personnel to ensure compliance with privacy and security standards. Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace. Participate in all trainings, updates and webinars and other forums in which information is necessary to carry out roles and responsibilities. Mandated to meet the annual Marketplace Facilitated Enroller (MFE) recertification requirements. Keep abreast of all industry and regulatory updates as it pertains to the ACA and Marketplace. Maintain discretion regarding business-related files, reports, and conversations within the provisions of applicable State and Federal Statutes and regulations. Tactical Maintain a daily tracking tool that entails detailed rep activity. Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants. Conduct a daily review of personal dashboard to address and follow-up on any and/or all potential leads for consumers seeking assistance. Maintain a consistent supply of various educational and product line collateral. Keep abreast of all the Marketplace functionalities to effectively manage individual accounts. Conduct a daily review of the MetroPlusHealth "Marketplus" lead management program to follow-up on all new potential enrollment leads and consumer inquiries. Record all follow-up dispositions in a timely and accurate manner. Data enter all applicant demographic, enrollment site and PCP selection data in the required "Enrollment Program" within the MetroPlusHealth portal at the time of the initial enrollment encounter. Must be in compliance with all conflict-of-interest standards and regulations. All other tasks and responsibilities as may be required to satisfy the expectations of the role. Required to work evenings and weekends. Minimum Qualifications Must have a High School Diploma or GED. Minimum of three (3) years of Sales experience required. Prior Public Speaking experience. Licensure and/or Certification Required: Must complete and pass the NY State of Health approved training program and become certified. Must complete all required annual recertification as an MFE Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication

Global Funds Transfer Representative I

United Nations Federal Credit Union New York, New York

Responsible for the timely and accurate authentication and preparation of outgoing member requested payments. Perform a variety of duties in order to ensure that all incoming and outgoing payments are carried out in an efficient manner. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. This position is hybrid: NYC Salary range: $50,240 - $52,000 annually; compensation is commensurate to geographic location. Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. Conduct intake and validation of daily payment requests within established guidelines with proper authorization. Perform verbal member verifications and provide Dodd-Frank disclosures to comply with regulatory requirements. Pull verifications performed by the Contact Center, Branches and Representative Offices submitted through the designated inboxes; check questions answered by the members against various internal systems and applications. Match verifications with payment transfer requests and route preprocessing or to management for approval. Flag verifications that are insufficient and cannot be completed. Review and verify all new requests submitted via email/fax for member data, payment instructions completeness and proper approvals. Distribute payment requests for processing in a timely fashion. Call back members for requests requiring further verification at management’s request. Maintain accurate and updated files of all correspondence in order to keep members and appropriate personnel informed of the status of processing, changes or issue resolution. Ensure that all documentation for payment transfers is scanned, mailed, and/or forwarded for prompt action. Communicate information to member service staff, employees and members on the status of outgoing/incoming wires. Practice vigilance in the detection of potentially fraudulent transfer requests. Review and decision items identified by the system as exceptions based on member information/banking details/risk assessment. Perform any additional assignments as needed. High school diploma, plus some college coursework completed in relevant subjects (i.e. Accounting, Business Administration, etc.) 1-2 years of clerical experience in a financial institution with basic knowledge of global payments structure Basic knowledge of accounting procedures Basic to intermediate MS Office skills

Patient Access Representative

JAG Physical Therapy New York, NY

Patient Access Representative As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support the delivery of healthcare services. Who We Are: JAG Physical Therapy's care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! JAG has been honored by the area's top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area's largest healthcare systems and insurance providers. What You'll Love About Us: •Competitive pay •Support for ongoing education and training •Opportunities for advanced growth including team leader, regional manager, and director •Provided uniforms •Health, Dental, & Vision Benefits •HSA Options including dependent care, medical, and commuter benefits •$10,000.00 Term Life Insurance benefit at NO cost to employees •up to 3 weeks PTO •401(k) with company match •Yearly review for growth opportunities •Tuition discounts for employees and their families •TicketsAtWork and LifeMart company perks •Our workplace fosters a close-knit and supportive environment where individuals genuinely care for and uplift one another, creating a strong sense of unity and camaraderie What You'll Need: •High school diploma or equivalent. •Completion of a medical assistant certificate program preferred. •1+ years of experience working as a medical receptionist/administrative assistant in the health care field. •Excellent organizational and time management skills •Strong interpersonal communication skills •Ability to work independently or as part of a team •Availability to travel throughout JAG locations for coverage. Following the JAG Travel policy. What You'll Do: •Greeting patients and other visitors in the medical office. •Answer patient questions and provide assistance and directions when necessary. •Field all phone calls that arrive using our general office number. •Utilize medical office software to schedule new and follow-up appointments for patients. •Register new patients and update necessary records. •Distribute forms and paperwork to patients to ensure that required fields are completed appropriately. •Daily collection of patient financial responsibility •Maintain confidentiality of all patient records. •Completing and tracking insurance verifications, authorizations, and referrals. •Knowledge of Workers' Compensation and Auto claim submissions. •Perform other diverse duties as requested or required. Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment. What you'll love about us section is based on full time employment with the company and is not guaranteed based on employment type.

Patient Access Representative

Medix New York, NY

Medix's Lenox Hill-based client is looking for Medical Administrative professionals. Apply if qualified and interested! Company: NYC-based Hospital Title: Patient Access Representative Duration: Contract to hire - 800 hrs (5-6 months) before converting to full time employee status Location: In-person (Once employee for 1 year = eligible for hybrid) Pay: $20 - 23 depending on experience Schedule: 35 Hour work week, need candidates to be flexible between hours of 8a-6p Mon-Fri. 8 Hour shift during the day Needs to be comfortable floating to different departments throughout Main Campus Day to Day Responsibilities: Patient Registration: Greet patients upon arrival, collect demographic and insurance information, and enter data accurately into electronic health records (EHR) or registration systems. Insurance Verification: Verify insurance coverage and benefits, including eligibility, co-pays, deductibles, and authorization requirements. Communicate financial responsibilities to patients and address insurance-related inquiries. Appointment Scheduling: Schedule patient appointments for medical consultations, diagnostic tests, procedures, and follow-up visits based on physician orders and availability. Patient Assistance: Provide assistance and guidance to patients regarding registration processes, paperwork completion, financial assistance programs, and other resources available to support their healthcare needs. Confidentiality and Compliance: Maintain patient confidentiality and adhere to privacy regulations (e.g., HIPAA). Ensure compliance with institutional policies, insurance regulations, and billing requirements. Communication: Communicate effectively with patients, family members, healthcare providers, and other staff members to coordinate appointments, resolve issues, and relay important information accurately and courteously. Financial Counseling: Collaborate with financial counselors to assist patients with insurance-related inquiries, payment options, financial assistance programs, and payment arrangements as needed. Quality Assurance: Review registration data for accuracy and completeness, identifying and resolving discrepancies or errors promptly. Participate in quality improvement initiatives to enhance the patient registration process. Emergency Response: Maintain composure and efficiency during high-stress situations, such as emergency room admissions or sudden influxes of patients, to ensure timely registration and assistance. Selling Points - One of the world's top-ranked specialty hospital in the U.S. Benefits for contractors and FTEs Pay bump for full time Patient Access Representatives How do you apply? Click "Apply" OR or email your resume! Medix is acting as an Employment Business in relation to this vacancy.

Court Representative

The New York Foundling New York, NY

Representative

Arrow Electronics New York, NY

Position: Business Development Representative Job Description: Arrow is hiring a Business Development Representative. The Digital Security and Surveillance Business Development Manager’s position encompasses all related responsibilities for the growth, development and communications of the Security Market for Seneca Data product lines including: Seneca Security Servers, Storage appliances, View stations, and other product lines and accessories. Involves managing DSS manufactures representatives, customer relationships and working closely with sales and marketing staff to determine, meet and exceed customer needs. What You'll Be Doing Responsible for developing and penetrating named and target accounts within Physical Security Market. Utilize existing relationships in the Physical Security Market to leverage new business opportunities. Develop new relationships in the Physical Security market to promote sales opportunities. Understand the customers' business and strategic goals. Align to the customer needs with appropriate product and service offerings. Create Business Development plans for communicating actions needed to close opportunities within strategic accounts. Continuous Development of Sales Leads to move them through the Sales Funnel. Own customer onboarding by leading cross departmental teams, communicating customer requirements, and ensuring customer expectations are met. Transition of new buying accounts to an Account Manager. Work with Account Managers on increasing Business within named Deeper and Wider accounts. Attend and set meetings and agendas for Vertical Market Shows. Work with Product Managers to communicate customer feedback for current product offerings, future plans, and road maps to meet customer needs. Provide escalation support to account managers and named accounts. Represent Seneca in a professional manner; striving for total customer satisfaction. Work towards and obtain financial performance goals in support of new business and named accounts. Perform other duties as assigned. What We Are Looking For 5-10 years Outside Business Development & Sales. Previous Security Market sales experience. Strong Background in Business Development and Revenue Generation. Must be able to prepare and deliver Sales Presentations and proposals. Understanding of Physical Security Industry and Ecosystem. Understanding of Vertical Markets specific to Physical Security. Excellent verbal and written skills. Ability to work in a fast-paced team environment. Excellent organization and creativity skills. Excellent customer service skills. Public speaking and/or presentation skills. Strong assessment/prioritization skills. Ability to make decisions under pressure. Ability to create positive impressions with customers, business partners and staff. Proficient knowledge of MS Office Programs (Excel, Outlook, Word and PowerPoint). HS diploma required. College experience helpful (preferably in business, marketing, sales or similar major). Formal product management training helpful. What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Paid Time Off Health Savings Account (HSA) / Health Reimbursement Account (HRA) Options Growth Opportunities Short-Term / Long-Term Disability Insurance Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines) 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines) Bike Racks And more! Annual Hiring Range / Hourly Rate: $135,000. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-TX-Texas (Remote Employees) Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. Arrow COVID-19 Vaccination Policy: Arrow requires employees to provide proof of full COVID-19 vaccination by December 1, 2021, for all positions located in CO and for business units within immixGroup and Zeus. All other employees will be required to identify vaccination status by December 1, 2021, and provide proof of full vaccination by January 3, 2022. Last updated: 2024-01-26 #J-18808-Ljbffr

Patient Access Representative

SBH Health System New York, NY

Description The Patient Access Representative will obtain accurate and complete patient data during the registration process while presenting a professional image to patients, visitors, and hospital staff. He/she will inform patients of hospital policies regarding the admission process and process registration in EPIC & HBOC systems. Qualifications Candidates must have: HS Diploma or equivalent 1 year experience as Admitting Representative PC Proficiency Knowledge of medical terminology Bi-lingual Spanish/English required #J-18808-Ljbffr

Call Center Representative

NYPCC-New York Psychotherapy Counseling Center New York, NY

Celebrating 50 years of excellence, NewYorkPsychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness, assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: We Pay Down Your Student Loans! Productivity Bonus Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Match! Continuing Education Opportunities Available Professional Development through NYPCC Academy Job Description Answer all inbound calls with professionalism and customer service framework communication. Follow up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed. Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls). Respond to voicemails throughout the shift and overnight call center messages. Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. Complete Call Center task assignments provided by management team. Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. Maintain confidentiality and always comply with HIPAA regulations. Assist with intake calls for case management as needed for coverage and staff call outs. Provide support to the clinical team and chart maintenance as needed. Perform other duties and tasks as assigned by Senior Clerical Team. Perform other related duties and tasks as assigned by the Call Center Supervisor. Qualifications Must be Fully Bilingual in English and Spanish High School Diploma or equivalent is required. Must have 1 to 2 years of Call Center Representative experience in a fast-paced office, preferably in medical or community mental health office, is required. Must be proficient in MS Office (Outlook, Word, and Excel). Must have the ability to learn new software. Possesses the personality and demeanor to work with difficult clients. Must be detail-oriented and have the ability to multi-task. Must be a team player. Thrives under pressure in an outpatient client environment. 1 form of picture ID (non-expired): Unexpired passport: OR Driver’s License AND Social Security Card; OR State ID Card AND Social Security Card. Additional Information This is a FULLY REMOTE POSITION. Schedule Options: Tues-Sat Sun-Thurs Must be willing and able to travel to Bronx clinic for a 30-day onsite training period before transitioning into fully remote. MUST LIVE IN THE TRI-STATE AREA. The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values of NYPCC. Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures. Salary: $20.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr

Call Center Representative

NYPCC-New York Psychotherapy Counseling Center New York, NY

Celebrating 50 years of excellence, NewYorkPsychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: We Pay Down Your Student Loans! Productivity Bonus Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Match! Continuing Education Opportunities Available Professional Development through NYPCC Academy Job Description Answer all inbound calls with professionalism and customer service framework communication. Follow up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed. Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls). Respond to voicemails throughout shift and overnight call center messages. Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. Complete Call Center task assignments provided by management team. Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. Maintain confidentiality and always comply with HIPAA regulations. Assist with intake calls for case management as needed for coverage and staff call outs. Provide support to the clinical team and chart maintenance as needed. Perform other duties and tasks as assigned by Senior Clerical Team. Perform other related duties and tasks as assigned by the Call Center Supervisor. Qualifications Must be fully Bilingual in English and Spanish. High School Diploma or equivalent is required. Must have 1 to 2 years of Call Center Representative experience in a fast-paced office, preferably in medical or community mental health office. Must be proficient in MS Office (Outlook, Word, and Excel). Must have the ability to learn new software. Possesses the personality and demeanor to work with difficult clients. Must be detail-oriented and have the ability to multi-task. Must be a team player. Thrives under pressure in an outpatient client environment. 1 form of picture ID (non-expired): Unexpired passport: OR Driver’s License AND Social Security Card; OR State ID Card AND Social Security Card. Additional Information This is a FULLY REMOTE POSITION. Schedule Options: Tues-Sat Sun-Thurs Must be willing and able to travel to Bronx clinic for a 30-day onsite training period before transitioning into fully remote. MUST LIVE IN THE TRI-STATE AREA. The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values of NYPCC. Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures. Salary: $20.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr