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Digital Product Owner, MarTech

Bath & Body Works Columbus, OH

Description At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. The Digital Product Owner (PO) is a manager-level role responsible for collaborating with cross-functional partners to deliver a top-tier customer experience aligned with business goals. Acting as a “first among equals,” the PO leads the Product Team by fostering collaboration between Product Management, UX Design, and Development, while managing relationships with internal and external stakeholders. We are seeking a Product Owner to grow MarTech capabilities within Bath & Body Works’ MarTech Platform team. The PO will identify value-creating opportunities and drive innovative product solutions through technology. By adopting a startup mindset, the ideal candidate will deliver unique, high-impact customer experiences and empower marketers to lead with a data-driven approach, enabling high-performing, personalized campaigns at scale. Responsibilities: Own and drive the digital product vision and roadmap, ensuring alignment with business goals and customer needs. Deeply understand marketer workflows to define scalable solutions and optimize cross-channel MarTech product performance. Serve as the primary point of contact for the product team, addressing questions from stakeholders and team members. Ingest business strategy, prioritize the backlog based on value and impact, and manage delivery of products on behalf of customers and stakeholders. Engage closely with stakeholders to ensure understanding of business needs and maximize existing capabilities. Leverage data, analytics, and A/B testing to support continuous product improvement and measure results. Communicate business value and outcomes to key stakeholders and executives. Collaborate with the Development Team to stay aligned with sprint goals and coordinate with other Product Teams and the Enterprise Exceleration Office to manage dependencies. Manage third-party solutions and relationships to enhance product capabilities while balancing feature development with technology modernization. Continuously evolve processes to improve speed, quality, agility, and flexibility for the platform and the enterprise. Define and scope requirements for customer communications across channels (Email, Push, SMS) while balancing incremental value and cost. Identify and measure KPIs, adjusting strategies based on performance data, and report results to stakeholders. Work closely with tech teams to understand tradeoffs and lead agile execution through participation in ceremonies. Stay informed about emerging solutions, industry trends, and customer needs to encourage adaptability. Foster a strong agile discipline and inspire continuous improvement through understanding key agile metrics. Recruit, train, and manage Product Analysts to uphold platform standards. Ensure platform stability and operational integrity through on-call rotations and defect triage, while maintaining SLAs. Qualifications 7+ years of experience, with an increasing scope of responsibility, in digital operations, agile product management, project management, or a related function 5+ years effectively leading teams or directly managing associates; including hiring, developing, motivating, and directing priorities 3+ years Agile SDLC experience Strong technical understanding, ability to translate to non-technical partners Experience partnering with and managing 3rd party vendors Education: Bachelor's degree in business, or related field, preferred Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. 401k with company match and Associate Stock Purchase program with discount No-cost mental health and wellbeing support through our Employee Assistance Program (EAP) Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance. Tuition reimbursement and scholarship opportunities for post-secondary education programs 40% merchandise discount and gratis that encourages you to come back to your senses! Application window will close when all role(s) are filled. #J-18808-Ljbffr

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Associate VP Product Management Contact Center Digital and Conversational AI Experience

clevelcrossing.com - Jobboard Columbus, OH

Associate VP Product Management Contact Center Digital and Conversational AI Experience Location: Columbus, OH, United States Employment Type: Full-Time Posted on: Apr 11, 2023 Profile Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive. We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. In this position, your work will focus on getting all of Humana's 60 contact centers onto the core contact management platform, to execute on key business objectives around efficiency and customer experience. You will lead the vision of building a broader omni-channel interaction database to stitch customer journeys, identify pain points, and deliver process automation. Success in this role will require close collaboration and partnership with technology teams, various product teams, business sponsors, program leadership, and vendors. The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 10-12 associates with four direct reports. This position can be located anywhere within the lower 48 states and does not require relocation. Responsibilities Manage stakeholder partnerships. Evolve, operationalize, and innovate on core platform needs. Lead feature identification, solution design, and deployment of member contact experience to generate great business value. Create the vision for, and oversee the execution of, contact center platform technology foundation and platform roadmaps across various communication channels. End-to-end management of the strategic partner relationships for Humana's Contact Center as a Service (CCaaS) platform. Identify opportunities to optimize platform use to generate value for Humana. Ensure the sunsetting of current legacy systems and that the platform value is realized towards reducing total cost of ownership. Recruit, hire, develop, and lead a high-performing team to set vision and manage success of solutions regarding OKRs and business strategy. Key Candidate Qualifications Typically 10 years of experience in product management, platforms, strategic planning, operations management, and budgeting. Demonstrated success leading large scale projects/programs and technology-based solutions. Proven business stakeholder management expertise. Hands-on, participative management style. MBA or MS in Computer Sciences or Bachelor's with significant experience in a relevant field. Strong analytic, organization, and problem-solving skills. Experience with cloud-based customer experience management. Voice, text, and intelligent voice assistant automation experience. Excellent oral and written communications skills. Highly collaborative mindset with excellent relationship-building skills. Current or recent experience in a large, highly matrixed company. Strong leadership skills with proven success in team performance enhancement. Experience managing vendor relationships. This is a remote position. Scheduled Weekly Hours: 40 Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. #J-18808-Ljbffr

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Digital Product Owner, Product and Search

Cardinal Health Columbus, OH

What Product and Solutions Marketing contributes to Cardinal Health Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services. Product & Solutions Marketing is responsible for defining the product/service and market strategy and life cycle management including customer need identification, market research, product or service offering, pricing, positioning, promotion, branding and distribution to drive customer loyalty, sales growth and improved profitability. The Product Owner, Digital Product Experience is a key member of the team that is responsible for constantly improving the Digital experience for Cardinal Health customers. This role will work with key partners to define the customer experience end-to-end and develop the eCommerce and Digital Marketing roadmap for multiple digital products within Cardinal Health. The Product Owner works cross-functionally (with business owners, UX, search, marketing, operations, etc.) to set a compelling vision, creatively leverage all available internal resources, be a liaison with outside agencies where needed, and ensure execution achieves KPIs. _Responsibilities: _ Responsible for leading a cross-functional group of product experts, UX Design, UX Research, BA’s, and Developers to bring the long-term digital eCommerce strategic vision to life for Cardinal Health. This position ensures all applicable Jira stories and capabilities are defined, cataloged, and executed to improve the experience of specific areas of the new eCommerce ordering platform. Be instrumental in developing a product roadmap to drive improvements. Create customer-centric experiences that have a direct impact on conversion and sales. Synthesize competing priorities to help drive solutions that enable a great customer experience while driving the business.  Understand and incorporate business strategies and work with internal partners on creating digital experiences that bring those strategies to life.  Anticipate changes in priority and product strategy and refine goals based on team and client feedback and industry and market trends. Lead projects in a high-performing team environment and effectively coordinate efforts across internal and external organizations, including a proven ability to effectively manage virtual cross-functional teams to achieve key deliverables. Must be a holistic thinker who can establish and drive end-to-end strategies and initiatives encompassing multiple functions and inspire a team to do the same.  Analyze metrics and optimize online experience based on customer data.  Report on key business KPIs (Key Performance Indicators) while possessing the analytics acumen to turn these numbers into insights that drive business priorities, project initiatives and results. Deliver recurring reviews of product roadmap and team performance to management and executive leadership. Qualifications: Bachelor’s Degree, MBA preferred.  3 - 5 years of experience in an eCommerce Product Management role preferred. Experience with Agile Methodology preferred. This role requires a highly organized, strategic mindset to multitask on a variety of complex elements needed for the eCommerce platform preferred. Excellent verbal and written communication skills, with the ability to communicate effectively across organization functions and levels and to write and prepare executive-level business correspondence preferred. Outgoing, confident ability to express opinions and suggestions to peers and management preferred. Experience with IBM Commerce, Adobe tools and/or comparable web platform preferred. Extreme attention-to-detail and ability to manage multiple projects & tasks simultaneously preferred.  The ability to cooperate in a team environment is critical, including the ability to lead through influence preferred. Ability to execute in close partnership with manager and under tight deadlines preferred. Strong reasoning skills and an aptitude for problem solving preferred.  Proven ability to interact & collaborate across multiple disciplines to accomplish a common goal preferred.. Ability to drive teams to solutions on production/project issues, including internal customers and external vendors preferred..  Excellent leadership and communication skills  preferred. Digital transformation experience preferred What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems Solutions are innovative and consistent with organization objectives Completes work; independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $79,700 - $113,800 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 03/24/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Jobs for Product Owner (Digital Restaurant Experience)