Jobs for Remote Patient Advocate

Patient Advocate / Senior Staff Assistant

SUNY Downstate Health Sciences University New York, NY

Patient Advocate / Senior Staff Assistant Job No: 495921 Department: PATIENT ADVOCACY Local Title: Patient Advocate / Senior Staff Assistant Budget Title: Teaching Hospital Senior Staff Assistant Work Type: Full Time Location: Brooklyn, NY Categories: Administrative, Patient Care Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors. Bargaining Unit: UUP Job Summary: The Department of Patient Advocacy at SUNY Downstate Health Sciences University is seeking a full-time Patient Advocate / TH Senior Staff Assistant. The successful candidate will: Report to the Chief Experience Officer proactively on relevant, serious issues requiring immediate action. Act as a greeter in the main hospital lobby, to welcome patients and family members to the hospital and assist with directions to visit patients and clinic appointments. Assist in the facilitating patient flow in the Emergency Department by helping ED staff resolve complaints and address patients concerns in the moment. Screen employees, vendors and visitors daily. Serve as a liaison between patient, family members and staff, to resolve issues. Assist with helping patients find clinic appointments and patient visitations. Answer incoming calls regarding patient complaints in a professional and courteous manner. Investigate and respond to patient/family member complaints promptly. Document patient complaints in the Complaint Tracking System. Demonstrate responsibility for adhering to the compliant management process for prompt resolution. Serve and protect the UHD community by adhering to policies/procedures and professional standards. Educate patients about their rights, as needed. Required Qualifications: High School Diploma or equivalent. Familiar with computer systems and basic Microsoft Office. 2+ years of work experience. Preferred Qualifications: Bachelors or Associate Degree preferred. Work experience in a health care setting preferred. Work Schedule: Variable Days; 8:00am to 4:00pm (Full-Time) Salary Grade/Rank: SL-3 S alary Range: Commensurate with experience and qualifications E xecutive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]. Equal Employment Opportunity Statement: SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws. Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at [email protected] Advertised: January 07, 2025 Eastern Standard Time Applications close:

Dynamic Environment

Medical Billing/Insurance - Patient Support Call Center - Remote

US01 AllCare Plus Pharmacy, Inc. New York, NY

Care Manager (Medical Billing/Insurance - Patient Support) Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. This is a remote positione. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. We are currently hiring for the 9:30a -6p ET 11:30a - 8p ETshift. Primary Responsibilities: Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact insurance companies for benefit investigation and coverage eligibility. Complete prior authorizations with attention to detail and accuracy, to then have the prepared prior authorization reviewed by a clinical pharmacist. Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. Provide customers with courteous, friendly, fast, and efficient service. Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks. Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures. Any additional duties as assigned by program management. Qualifications: Care Manager I High School diploma required, associate degree or higher preferred. Minimum 2+ years’ experience in medical billing, insurance verification, or similar patient services experience preferred. Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines. Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) communication skills. Demonstrated effectiveness to work cross-functionally within a team. Demonstrated ability to work effectively in an independent environment. Demonstrated ability to build relationships with customers and third parties. Demonstrated ability to adapt to a fast-paced, changing work environment and responsibilities. Fully competent in MS Office (Word, Excel, PowerPoint) Excellent documentation accuracy Drive and enthusiasm for supporting customers. Excellent listening and problem-solving skills Experience using a CRM and integrated telephony platform a plus. Previous data entry experience and ability to type 30wpm+ Bilingual (Spanish) highly desirable Ability to use MS Office #LI-DNP IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status The potential base pay range for this role, when annualized, is $30,100.00 - $50,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Dynamic Environment

Patient Care Advocate

Centene Corporation New York, NY

Patient Care Advocate

Centene Corporation New York, NY

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Responsibilities: Acts as a liaison and member advocate between the member/family, physician and facilities/agencies. Acts as the face of WellCare in the provider community with the provider and office staff where their services are embedded. Advises and educates Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements. Assesses provider performance data to identify and strategizes opportunities for provider improvement. Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment, Operations (claims and encounters). Schedules doctor appointments for members with care gaps to access needed preventive care services and close gaps in care in the provider’s office. Conducts face-to-face education with the member and their family, in the provider’s office, about care gaps identified, and barriers to care. Conducts telephonic outreach and health coaching to members to support quality improvement, regulatory and contractual requirements. Arranges transportation and follow-up appointments for member as needed. Documents all actions taken regarding contact related to member. Interacts with other departments including customer service to resolve member issues. Refers to case or disease management as appropriate. Completes special assignments and projects instrumental to the function of the department. Performs other duties as assigned. Complies with all policies and standards. Pay Range: $26.50 - $47.59 per hour Benefits: Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we #J-18808-Ljbffr

Patient Advocate / Senior Staff Assistant

SUNY Downstate Health Sciences University New York, NY

Apply now Job No: 495921 Department: PATIENT ADVOCACY Local Title: Patient Advocate / Senior Staff Assistant Budget Title: Teaching Hospital Senior Staff Assistant Work Type: Full Time Location: Brooklyn, NY Categories: Administrative, Patient Care Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors. Bargaining Unit: UUP Job Summary: The Department of Patient Advocacy at SUNY Downstate Health Sciences University is seeking a full-time Patient Advocate / TH Senior Staff Assistant. The successful candidate will: Report to the Chief Experience Officer proactively on relevant, serious issues requiring immediate action. Act as a greeter in the main hospital lobby, to welcome patients and family members to the hospital and assist with directions to visit patients and clinic appointments. Assist in facilitating patient flow in the Emergency Department by helping ED staff resolve complaints and address patients' concerns in the moment. Screen employees, vendors, and visitors daily. Serve as a liaison between patients, family members, and staff to resolve issues. Assist with helping patients find clinic appointments and patient visitations. Answer incoming calls regarding patient complaints in a professional and courteous manner. Investigate and respond to patient/family member complaints promptly. Document patient complaints in the Complaint Tracking System. Demonstrate responsibility for adhering to the complaint management process for prompt resolution. Serve and protect the UHD community by adhering to policies/procedures and professional standards. Educate patients about their rights, as needed. Required Qualifications: High School Diploma or equivalent. Familiar with computer systems and basic Microsoft Office. 2+ years of work experience. Preferred Qualifications: Bachelors or Associate Degree preferred. Work experience in a healthcare setting preferred. Work Schedule: Variable Days; 8:00am to 4:00pm (Full-Time) Salary Grade/Rank: Salary Range: Commensurate with experience and qualifications Equal Employment Opportunity Statement: SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws. Women, minorities, veterans, individuals with disabilities, and members of underrepresented groups are encouraged to apply. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at [email protected] Advertised: January 07, 2025 Eastern Standard Time Applications close: Open until filled #J-18808-Ljbffr

Patient Success Advocate | Weekend Coverage

Cadence Health New York, NY

The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. This role will be required to work Saturday & Sun (9-8 EST) Monday & Tuesday (10-9 EST) WHAT YOU’LL DO: Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. WHAT YOU’LL NEED: Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus. To ensure that our clinicians have the necessary tools for a successful remote work environment, home office setups must have consistently stable wifi with strong upload and download speeds. A wifi speed test is required before participating in the interview process to verify that these standards are met. Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. Remote patient monitoring support experience is a plus. Previous experience working in a metrics-driven position. An Active Certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, NCCA) is a plus. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment. Ability to represent Cadence and become a building block of an amazing culture and future. Willingness to receive and provide feedback with positive intent. Ability to identify trends and raise them proactively, ideally with suggestions or solutions. Eagerness to continue to learn and grow. WHO WE ARE: At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do. The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members. At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve. WHAT YOU’LL GET: Company culture all about impact, shared growth mindset, empowerment, and integrity An opportunity to help improve the quality of life of millions of Americans Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers Competitive salaries and quarterly incentives Medical, dental, and vision insurance TelaDoc (virtual primary care) Competitive PTO 401K and 401K match National and local discounts powered by TriNet Onboarding stipend for remote equipment and home office setup Paid Parental Leave Charitable Donation Match program Expected compensation range: $20-$22/hr ($45k-$55k OTE) Location: Remote Working Hours: Central, Pacific, or Mountain time zone, 8am to 5pm local time. #J-18808-Ljbffr

Health Services Patient Advocate

BLDG SVC 32 B-J New York, NY

Job Title: Health Services Patient Advocate Department: Health Services Reports To:Health Fund Supervisor: FLSA Status: Local 153, Non-Exempt About Us: Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Summary: This position is a key part of developing, expanding, and maintaining the Health Services programs. The Health Services Patient Advocate is responsible for the maintenance of relationships with the 5 Star Centers, supporting the operations of the Health Fund Programs, responding to member and provider issues, and assisting members in choosing in-network providers, particularly 5 Star Centers. The Health Services Patient Advocate works on issues from initial inquiries through completion and participates in marketing strategies and provide feedback for continuous quality improvement of the Health Services Team. Additionally, this position provides other operational support activities within the Health Services Team. Principal Duties and Responsibilities: Develop relationships with management and administrative staff at assigned 5 Star Center, including site visits Assist members in choosing providers and scheduling appointments at 5 Star Centers Assist with issue resolution as problems arise for assigned 5 Star Centers from initial inquiry through completion Log member issues into the department tracking system Assist members and act as advocates during complaint process with providers Identify any patterns of fund program issues with service provision and address accordingly or notify management Address member concerns about Fund programs Complete all program enrollment processes for eligible, interested members Utilize Health Services Database to track interactions related to Fund programs Work with members and the Providers to determine the correct copay and rectify all billing errors Assist members to identify in-network specialists related to specific needs Complete Targeted Outreach Projects Reach out to members and dependents who meet specific criteria for upcoming Fund initiatives and or programs Log interactions into funds tracking system Administrative Functions Receive incoming calls through the Health Services queue regarding Health Services Programs Back up member services provider line queue upon request for provider search activity Attend and participate in all team meetings Qualifications and Core Competencies: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Excellent organizational and prioritizing skills Ability to work on simultaneous projects with diverse working groups. Ability to clearly communicate ideas and thoughts Ability to work with minimal supervision and be an effective team player Ability to effectively work in a fast-paced environment, handle multiple tasks and prioritize work Excellent listening skills and ability to address member concerns Ability to work well with physicians and other medical professionals Ability to think creatively and implement solutions to meet member needs The ability to read, write and understand English is essential. Bilingual in English/Spanish is preferred Education and/or Experience: High School Diploma Associates Degree or equivalent work experience in the healthcare industry preferred Microsoft Office with emphasis on Word and Excel Strong knowledge base of healthcare industry and medical terminology Insurance/managed care and claims processing background a plus.

Immediate Start

Associate Project Consultant, Patient Cloud (remote)

Dassault Systemes New York, NY

Location: Hybrid Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About our Company: Medidata: Powering Smarter Treatments and Healthier People Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 33,000 clinical trials and 10 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us on LinkedIn, Instagram, and X. About the Team: Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. Your Mission: Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. Gain experience in Medidata systems and processes, with the aim to gain working knowledge of Patient Cloud products Complete standard project tasks with mentor/project team support for problem solving Support Patient Cloud Project Consultants on assigned studies with a focus on delivery of the scope on time, within budget and with a high quality outcome Support the Patient Cloud Project Consultants in their project delivery needs, including but not limited to the creation and maintenance of accurate and current study documentation Support the Patient Cloud Project Consultants in the management of client expectations Support the Patient Cloud Project Consultants by helping monitor project scope, timelines, issues & risks for a variety of projects Support the Patient Cloud Project Consultants by capturing minutes/action items during client and internal status meetings Support lessons learned meetings internally and externally including application of continuous improvement Support internal initiatives/task teams tied to team goals Contribute to mentoring new staff at same level Serve as primary point of contact and lead end to end processes for simple complexity projects as needed and as experience allows Assure compliance with Medidata's standard project management methodologies and Medidata SOPs Your Competencies: Basic understanding of clinical research (pharma, device and/or biotech sectors) and a good understanding of Clinical Research SaaS technology Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred Able to demonstrate good verbal/written communication and organizational skills Experience in a client facing role and able to demonstrate a customer first attitude through work would be ideal Exhibit time management skills combined with strong collaboration and team-building awareness Some experience in managing project timelines and risk assessment would be advantageous Able to support project teams, promote unity and teamwork Self motivated and able to assume responsibility in a professional manner Has working knowledge of all relevant Medidata internal systems Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace Is able to clearly demonstrate presentation and soft skills Travel expectations 10% - 20%, national / international Valid driver's license required Your Education & Experience: 4-year college degree or equivalent (analytic discipline a plus) preferred 3 years relevant experience in clinical/biomedical and/ or software development environment preferred As with all roles, Medidata sets ranges based on a number of factors inclduing function, level, candidate expertise and experience, and geographic location. The salary range for positions that will be physically based in the California Bay Area is 69,750 - 93,000. The salary range for positions that will be physically based in the NYC Metro Area is 66,000 - 88,000 . The salary range for positions that will be physically based in the Boston Metro Area is 65,250 - 87,000. The salary range for positions that will be physically based in Texas or Ohio is 58,500 - 78,000. The salary range for positions that will be physically based in all other locations within the United States is 59,250 - 83,036 Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year. Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applications will be accepted on an ongoing basis until the position is filled. #LI-TC1 #LI-Remote Diversity statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Immediate Start

Registered Nurse (Remote Patient Monitoring and Chronic Care Management)

ResPro Health New York, NY

ResPro Health is dedicated to providing our partners in the respiratory space with the tools and resources needed to implement meaningful programs like remote patient monitoring and chronic care management in their pulmonary practices. With a focus on quality patient care and innovative solutions, ResPro Health equips specialists with dedicated staff to improve patient outcomes, promote patient engagement and support therapy compliance. Joining our team as a Registered Nurse, you will have the opportunity to connect with patients daily and support their respiratory needs from the comfort of your home. As a valued team member, you will collaborate with other experts in the respiratory space to improve patient outcomes and positively impact the future of specialty medicine.Responsibilities:Welcome patients into continuous care program(s) and review benefits and services includedCoordinate with the patient’s Respiratory Therapist and pulmonary providers to ensure a collaborate approach to careEducate patients on the frequency and use of their assigned in-home monitoring devices, if applicableCreate a personalized, comprehensive care plan with the patient via phone or video visitsIdentify and address any barriers to patient successProvide specific education and coaching on patients' chronic pulmonary conditionsConnect with the patient frequently to review readings and update their plan of care monthlyServe as the patient's first contact for all non-emergent needs (example - medication refills, scheduling, appointment reminders, etc.)Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.).Review and evaluate in-home device readings in real time, during normal business hoursFollow established protocols for identifying, communicating and documenting device trends and any associated symptoms in the patient's medical recordEscalate concerning readings and/or symptoms to the provider following a communication protocol established by the providerEstablish a meaningful rapport that builds trust, open communication, and motivation to make a positive change in the patient's healthRequirementsActive and Unrestricted Georgia RN License (Compact License preferred)At least three (3) years of experience in adult health preferredBackground in adult chronic health conditions (Pulmonology, Cardiology, Care Management) preferredVariety of Electronic Medical Record (EMR) experienceProficient knowledge, skill, and interest in basic computer skillsProficient in problem solving and ability to multi-taskExcellent communication skills (oral and written)Excellent teamwork skillsClean background check and drug screeningComfortable working remotely but collaborativelyBenefitsComprehensive Health Care Plan (Medical, Dental, Vision)Life Insurance optionsUnlimited Paid Time OffTraining and Development opportunitiesFull Time position with a salary range of 55-65K

Patient Advocate (Remote)

GABA Telepsychiatry New York, NY

Job Description Job Description Salary: https://gabapsychiatrist.com/ Position Overview: We are a small yet rapidly growing telepsychiatry clinic based in New York, dedicated to providing accessible mental health services to individuals in need. As a Patient Advocate, you will play a crucial role in supporting our patients throughout their treatment journey. Your primary responsibility will be to ensure that each patient receives personalized care, empathetic support, and a seamless experience within our clinic. We are seeking an individual who is compassionate, detail-oriented, and driven to make a positive impact in the lives of others. Responsibilities: Patient Support and Empowerment: Act as a compassionate and empathetic resource for patients, providing emotional support, reassurance, and encouragement throughout their treatment. Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have. Collaborate with patients to identify their unique needs and develop personalized care plans, ensuring their treatment aligns with their goals and preferences. Advocate for patients' rights and interests, ensuring they receive appropriate care and services. Empower patients to actively participate in their treatment decisions, promoting self-advocacy and informed choices. Appointment Coordination and Scheduling: Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups. Assist patients in understanding and utilizing telepsychiatry platforms and technologies. Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients. Notify patients of any changes in their appointment schedules, ensuring they are well-informed and supported throughout the process. Information and Resource Management: Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources. Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively. Collaborate with the clinical team to develop patient education materials and resources, fostering a supportive and informative environment. Conflict Resolution and Problem-Solving: Act as a liaison between patients and healthcare providers, addressing and resolving any concerns or conflicts that may arise. Advocate for patients' needs and preferences within the clinic, working collaboratively with the team to find suitable solutions. Identify potential areas for improvement in patient care and service delivery, providing valuable feedback to the management team. Qualifications: Bachelor's degree in psychology, social work, healthcare administration, or a related field (relevant experience may be considered in lieu of a degree). Demonstrated experience in a patient advocacy or customer service role, preferably within the healthcare industry. Excellent interpersonal skills, with the ability to communicate compassionately, empathetically, and effectively with patients from diverse backgrounds. Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions. Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable. Familiarity with telehealth platforms and technologies is a plus. Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary team. Maintaining confidentiality and adhering to ethical standards is paramount in this role. Join our passionate and dedicated team as a Patient Advocate, and contribute to our mission of providing accessible mental healthcare to individuals in need. Together, we can make a profound difference in the lives of our patients and create a brighter future for mental health. To apply, please submit your resume, a cover letter, and any relevant certifications. Applications will be reviewed on a rolling basis. remote work

Health Services Patient Advocate

Building Service 32BJ Benefit Funds New York, NY

Job Description Job Description Job Title: Health Services Patient Advocate Department: Health Services Reports To: Health Fund Supervisor : FLSA Status: Local 153, Non-Exempt About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Summary: This position is a key part of developing, expanding, and maintaining the Health Services programs. The Health Services Patient Advocate is responsible for the maintenance of relationships with the 5 Star Centers, supporting the operations of the Health Fund Programs, responding to member and provider issues, and assisting members in choosing in-network providers, particularly 5 Star Centers. The Health Services Patient Advocate works on issues from initial inquiries through completion and participates in marketing strategies and provide feedback for continuous quality improvement of the Health Services Team. Additionally, this position provides other operational support activities within the Health Services Team. Principal Duties and Responsibilities: Develop relationships with management and administrative staff at assigned 5 Star Center, including site visits Assist members in choosing providers and scheduling appointments at 5 Star Centers Assist with issue resolution as problems arise for assigned 5 Star Centers from initial inquiry through completion Log member issues into the department tracking system Assist members and act as advocates during complaint process with providers Identify any patterns of fund program issues with service provision and address accordingly or notify management Address member concerns about Fund programs Complete all program enrollment processes for eligible, interested members Utilize Health Services Database to track interactions related to Fund programs Work with members and the Providers to determine the correct copay and rectify all billing errors Assist members to identify in-network specialists related to specific needs Complete Targeted Outreach Projects Reach out to members and dependents who meet specific criteria for upcoming Fund initiatives and or programs Log interactions into funds tracking system Administrative Functions Receive incoming calls through the Health Services queue regarding Health Services Programs Back up member services provider line queue upon request for provider search activity Attend and participate in all team meetings Qualifications and Core Competencies: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Excellent organizational and prioritizing skills Ability to work on simultaneous projects with diverse working groups. Ability to clearly communicate ideas and thoughts Ability to work with minimal supervision and be an effective team player Ability to effectively work in a fast-paced environment, handle multiple tasks and prioritize work Excellent listening skills and ability to address member concerns Ability to work well with physicians and other medical professionals Ability to think creatively and implement solutions to meet member needs The ability to read, write and understand English is essential. Bilingual in English/Spanish is preferred Education and/or Experience: High School Diploma Associates Degree or equivalent work experience in the healthcare industry preferred Microsoft Office with emphasis on Word and Excel Strong knowledge base of healthcare industry and medical terminology Insurance/managed care and claims processing background a plus.

Health Services Patient Advocate

Building Service 32BJ Benefit Funds New York, NY

PARENT ADVOCATE

SCO Family of Services New York, NY

Parent Advocate ENHANCED FAMILY FOSTER CARE FUNCTION OF THE POSITION: The Parent Advocate supports parents with children in foster care to understand and navigate the foster care system, make decisions for their families, remain hopeful, and address family challenges so that they can accomplish their goal of reunification. REPORTS TO : Case Planning Supervisor SUPERVISES: N/A RESPONSIBILITIES: Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement. Prepare parents and participate in Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Trial Discharge and Final Discharge conferences. Report to Case Planning Supervisor and work alongside case planners. Collaborate with Co-Parenting Facilitator and all service providers directly responsible for care outcomes. Be trained by Rise as part of a group of parent advocates newly hired to work in foster care agencies, with a focus on healing and self-care; building knowledge of child welfare law, policy and practice; building relationships for support and mentorship with other advocates; and creating an ongoing support and advocacy network. Learn to use Rise’s TIPS handouts and resources to inform and support parents. Contribute to defining and achieving success for this effort to build effective and meaningful roles for parent advocates in foster care agencies. Recognize and celebrate parents’ progress toward reunification. Encourage parents to engage in supportive interventions that will strengthen their families. Help families navigate resources. Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams and priorities. Support and supervise family time between parents and children, as well as siblings and other significant resources as needed. Provide transportation as needed. Complete ongoing documentation in Connections with 7 business days of the event date. Work in partnership with the case planning team on completion of Permanency Hearing Reports and court documents as it pertains to the Case Aide’s communication, contact, and collaboration with the family. Support families through the Public Assistance process, PATH process, and provide referrals, as needed. Attend all interdisciplinary team meetings and actively provide information regarding services being provided to the parent. Fulfills duty of Mandated Reporter, which entails reporting any suspected instances of child abuse or maltreatment. Meet with Supervisor one-on-one on a consistent basis to discuss safety and permanency issues of caseload. Communicates and work effectively with SCO foster care support staff such as Case Planners, Socio-therapists, Fair Future Coaches and Education Specialists, and medical and mental health staff and with NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and all other relevant parties. Adheres to SCO’s personnel policies. Performs other duties as assigned. QUALIFICATIONS: Previous life experience being impacted by the child welfare system as a parent including having had a child placed in foster care or having had a court-ordered supervision case. Other prior child welfare involvement such as having personally experienced child welfare investigations may also qualify. Previous child welfare cases must be closed for at least one year. High School Diploma. Associates degree preferred. Approved background clearances and fingerprinting are required. Excellent oral and written communication. Basic computer literacy skills, including Microsoft Office. Bilingual abilities are strongly encouraged. Valid NYS Driver License required Knowledge of local welfare services a plus. In addition, all EFFC employees should possess the following characteristics: Be team players. Maintain a constructive, cooperative, and positive atmosphere. Demonstrate commitment to the Agency’s mission and values. Be able to empathize and provide quality services to children and families that have histories of chemical dependency, mental illness, neglect, physical, sexual and/or emotional abuse. Be willing to work closely with children, families, and staff from different cultural and religious backgrounds, as well as from varying socio-economic statuses. Work competently, compassionately and without judgment with individuals who may identify as lesbian, gay, bisexual, transgender and/or may be in different stages of discovering or disclosing their sexual orientation or gender identity. Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families. Be flexible in their ability to work extended hours or irregular schedules in response to the program’s needs. Be willing to travel between the various EFFC offices and other agency sites, as required. Demonstrate an ability to set limits and maintain the helping role of practitioner, as well as to intervene appropriately. SCO Family of Services is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities. Qualifications Education Required High School Experience Required Licenses & Certifications Required DRIVER'S LICENSE #J-18808-Ljbffr

PARENT ADVOCATE

SCO Family of Services New York, NY

FUNCTION OF THE POSITION : The Parent Advocate supports parents with children in foster care to understand and navigate the foster care system, make decisions for their families, remain hopeful, and address family challenges so that they can accomplish their goal of reunification. SUPERVISES : N/A RESPONSIBILITIES: Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement. Prepare parents and participate in Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Trial Discharge and Final Discharge conferences. Report to Case Planning Supervisor and work alongside case planners. Collaborate with Co-Parenting Facilitator and all service providers directly responsible for care outcomes. Be trained by Rise as part of a group of parent advocates newly hired to work in foster care agencies, with a focus on healing and self-care; building knowledge of child welfare law, policy and practice; building relationships for support and mentorship with other advocates; and creating an ongoing support and advocacy network. Learn to use Rise’s TIPS handouts and resources to inform and support parents. Contribute to defining and achieving success for this effort to build effective and meaningful roles for parent advocates in foster care agencies. Recognize and celebrate parents’ progress toward reunification. Encourage parents to engage in supportive interventions that will strengthen their families. Help families navigate resources. Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams and priorities. Support and supervise family time between parents and children, as well as siblings and other significant resources as needed. Provide transportation as needed. Complete ongoing documentation in Connections with 7 business days of the event date. Work in partnership with the case planning team on completion of Permanency Hearing Reports and court documents as it pertains to the Case Aide’s communication, contact, and collaboration with the family. Support families through the Public Assistance process, PATH process, and provide referrals, as needed. Attend all interdisciplinary team meetings and actively provide information regarding services being provided to the parent. Fulfills duty of Mandated Reporter, which entails reporting any suspected instances of child abuse or maltreatment. Meet with Supervisor one-on-one on a consistent basis to discuss safety and permanency issues of caseload. Communicates and work effectively with SCO foster care support staff such as Case Planners, Socio-therapists, Fair Future Coaches and Education Specialists, and medical and mental health staff and with NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and all other relevant parties. Adheres to SCO’s personnel policies. Performs other duties as assigned. QUALIFICATIONS: Previous life experience being impacted by the child welfare system as a parent including having had a child placed in foster care or having had a court-ordered supervision case. Other prior child welfare involvement such as having personally experienced child welfare investigations may also qualify. Previous child welfare cases must be closed for at least one year. Approved background clearances and fingerprinting are required. Excellent oral and written communication. Basic computer literacy skills, including Microsoft Office. Bilingual abilities are strongly encouraged. Valid NYS Driver License required Knowledge of local welfare services a plus. In addition, all EFFC employees should possess the following characteristics : Be team players. Maintain a constructive, cooperative, and positive atmosphere. Demonstrate commitment to the Agency’s mission and values. Be able to empathize and provide quality services to children and families that have histories of chemical dependency, mental illness, neglect, physical, sexual and/or emotional abuse. Be willing to work closely with children, families, and staff from different cultural and religious backgrounds, as well as from varying socio-economic statuses. Work competently, compassionately and without judgment with individuals who may identify as lesbian, gay, bisexual, transgender and/or may be in different stages of discovering or disclosing their sexual orientation or gender identity. Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families. Be flexible in their ability to work extended hours or irregular schedules in response to the program’s needs. Be willing to travel between the various EFFC offices and other agency sites, as required. Demonstrate an ability to set limits and maintain the helping role of practitioner, as well as to intervene appropriately. #J-18808-Ljbffr

Parent Advocate

Jewish Board of Family and Children's Services New York, NY

2020 Coney Island Ave, Brooklyn, NY 11223, USA Req #24822 Sunday, October 27, 2024 Make a bigger difference At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make. Reasons you’ll love working with us: If you have a particular age range or population you’re interested in working with, you can find your niche here . Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations. We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs. With 70 locations throughout the five boroughs, you can work close to where you live. Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance. We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays. You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit. How you can make a bigger difference: The Jewish Board’s Child and Family Treatment Support Services (CFTSS) programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. The staff use a culturally competent, person-centered approach to help individuals and their families develop skills and resources to improve functioning, instill hope, and strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. The successful candidate will provide Case Management and Advocacy services for caregivers of children and adolescents, and their families. The Family Peer Advocate will help plan, access, and coordinate services for children and their families. Some responsibilities include, but are not limited to: Provide advocacy through outreach with providers across the child-serving system. Work to raise awareness, reduce stigma, and engage families in services. Participation in weekly supervision. Participation in staff meetings. Work to identify formal services and informal resources for families experiencing social-emotional, behavioral, or mental health challenges. Assist families with identifying needs, strengths, and challenges. Monitor family progress to determine goals met. Collaborate with care providers and community supports to help families meet their goals. Work closely with an interdisciplinary team of providers. Develop a resource directory to identify formal services and informal services for families with mental health challenges/or at risk of experiencing mental health challenges. Conduct outreach/information sessions/workshops with providers across the child-serving system. Using an electronic database, document demographic data on all individuals seen, document and track family’s goals, and all services provided to parent/caregiver; participate in quality improvement activities. Any additional duties assigned. CORE COMPETENCIES for the position include: Must have lived experience with the child welfare system as a parent. EDUCATIONAL/TRAINING REQUIRED: High school diploma or equivalency. EXPERIENCE REQUIRED/LANGUAGE PREFERENCE: Lived experience in parenting a child or adolescent with a serious emotional disturbance and/or lived experience of mental health challenges. Fully licensed or Provisional License as a Family Peer Advocate. Ability to work with diverse social, cultural, economic groups. Background in advocating mental health and/or in the educational system. Bilingual in Russian/Spanish/Urdu/Chinese is a strong plus. COMPUTER SKILLS REQUIRED: Experience working with electronic medical records and proficient with the use of Microsoft Office. VISUAL AND MANUAL DEXTERITY: The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs. WORK ENVIRONMENT/PHYSICAL EFFORT: Office-based work environment in a busy community-based mental health clinic. Ability to work evenings as needed. If you join us, you’ll have these great benefits: Generous vacation time, in addition to paid agency holidays and 15 sick days. Affordable and high-quality medical/dental/vision plans. Tuition assistance and educational loan forgiveness. Free continuing education opportunities. 403(b) retirement benefits and a pension. Flexible spending accounts for health and transportation. 24/7 Accessible Employee Assistance Program. Life and disability insurance. Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee. Who we are: The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. More on Equal Opportunity: We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and conditions of employment as well as general treatment during employment. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources. #J-18808-Ljbffr

Parent Advocate - EFFC

New York Foundling New York, NY

Overview Fostering Talent, Changing Lives At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime. Salary Range: $47,277 - $53,200 Responsibilities The Parent Advocate will support parents with children in foster care to understand and navigate the foster care system, make decisions for their families, remain hopeful, and address family challenges so that they can accomplish their goal of reunification. The focus of this job is building connections with parents and working collaboratively with case planners. Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement. Prepare parents and participate in Case Planning Meetings, Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Placement Change Conferences, Trial Discharge and Final Discharge conferences. Collaborate with foster care unit supervisor and work alongside case planners. Educate birth parents on the birth parent/client experience including what requirements of them are and the services they can receive. Provide advocacy, support and referral services for Birth Parents in areas such as housing, public assistance and court preparation. Maintain frequent contact with Birth Parents to provide ongoing support. Participate in Birth Parent Orientation with Case planners. Meet with families during Family Time (Family Visiting) as a support to encourage visits and to help parents problem-solve obstacles to healthy effective time with their children. Support and monitor family/sibling family time visits. Facilitate a Parent Support Circle for birth parents in order to address common needs. Be trained by Rise as part of a group of parent advocates newly hired to work in foster care agencies, with a focus on healing and self-care; building knowledge of child welfare law, policy and practice; building relationships for support and mentorship with other advocates; and creating an ongoing support and advocacy network. Learn to use Rise’s TIPS handouts and resources to inform and support parents. Contribute to defining and achieving success for this effort to build effective and meaningful roles for parent advocates in foster care agencies. Recognize and celebrate parents’ progress toward reunification. Encourage parents to engage in supportive interventions that will strengthen their families. Help families navigate resources. Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams and priorities. Respond to emergencies as needed and/or directed. Respond to Client requests for information. Maintain appropriate boundaries. Perform all other related duties as assigned. Requirements High School Diploma or GED equivalent. Previous life experience being impacted by the child welfare system as a parent including having had a child placed in foster care or having had a court-ordered supervision case. Other prior child welfare involvement such as having personally experienced child welfare investigations may also qualify. Previous child welfare cases must be closed for at least one year. A natural collaborator. Warm, enthusiastic, able to engage and positively impact individuals. Someone who has a sincere appreciation for people and how they are each uniquely motivated. Strong interpersonal skills to assist with parent engagement and are geared towards working sensitively on topics involving trauma, stress, and healing. Writing skills. Computer skills conducting Google searches and using Microsoft Office. Skilled at working in a fast-paced environment on multiple projects occurring simultaneously. Passion for parent leadership and preventing child welfare involvement. Able to maintain a high level of confidentiality. Able to travel extensively to all NYC boroughs. Have experience holding challenging conversations and facilitating meetings. Preferred Bilingual. Able to uphold the mission and values of the New York Foundling. Salary Range: $47,277 - $53,200 The New York Foundling is committed to attracting and retaining a diverse employee population. The Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. Qualifications Education Required? Yes Degree HS Graduate or Equivalent License/Certification Required? No License/Certification Demonstrated strong commitment to safety. #J-18808-Ljbffr

EFFC Parent Advocate

SCO Family of Services New York, NY

Parent Advocate DEPARTMENT: Enhanced Family Foster Care Function of the Position: The Parent Advocate supports parents with children in foster care to understand and navigate the foster care system, make decisions for their families, remain hopeful and address family challenges so that they can accomplish their goal of reunification. Reports To: Case Planning Supervisor Supervises: N/A RESPONSIBILITIES: Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement. Prepare parents and participate in Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Trial Discharge and Final Discharge conferences. Report to Case Planning Supervisor and work alongside case planners. Collaborate with Co-Parenting Facilitator and all service providers directly responsible for care outcomes. Be trained by Rise as part of a group of parent advocates newly hired to work in foster care agencies, with a focus on healing and self-care; building knowledge of child welfare law, policy and practice; building relationships for support and mentorship with other advocates; and creating an ongoing support and advocacy network. Learn to use Rise’s TIPS handouts and resources to inform and support parents. Contribute to defining and achieving success for this effort to build effective and meaningful roles for parent advocates in foster care agencies. Recognize and celebrate parents’ progress toward reunification. Encourage parents to engage in supportive interventions that will strengthen their families. Help families navigate resources. Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams and priorities. Support and supervise family time between parents and children, as well as siblings and other significant resources as needed. Provide transportation as needed. Complete ongoing documentation in Connections with 7 business days of the event date. Work in partnership with the case planning team on completion of Permanency Hearing Reports and court documents as it pertains to the Case Aide’s communication, contact, and collaboration with the family. Support families through the Public Assistance process, PATH process, and provide referrals, as needed. Attend all interdisciplinary team meetings and actively provide information regarding services being provided to the parent. Fulfills duty of Mandated Reporter, which entails reporting any suspected instances of child abuse or maltreatment. Meet with Supervisor one-on-one on a consistent basis to discuss safety and permanency issues of caseload. Communicates and work effectively with SCO foster care support staff such as Case Planners, Socio-therapists, Fair Future Coaches and Education Specialists, and medical and mental health staff and with NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and all other relevant parties. Adheres to SCO’s personnel policies. Performs other duties as assigned. QUALIFICATIONS: Previous life experience being impacted by the child welfare system as a parent including having had a child placed in foster care or having had a court-ordered supervision case. Other prior child welfare involvement such as having personally experienced child welfare investigations may also qualify. Previous child welfare cases must be closed for at least one year. High School Diploma. Associates degree preferred. Approved background clearances and fingerprinting are required. Excellent oral and written communication. Basic computer literacy skills, including Microsoft Office. Bilingual abilities are strongly encouraged. Valid NYS Driver License required Knowledge of local welfare services a plus. In addition, all EFFC employees should possess the following characteristics: Be team players. Maintain a constructive, cooperative, and positive atmosphere. Demonstrate commitment to the Agency’s mission and values. Be able to empathize and provide quality services to children and families that have histories of chemical dependency, mental illness, neglect, physical, sexual and/or emotional abuse. Be willing to work closely with children, families, and staff from different cultural and religious backgrounds, as well as from varying socio-economic statuses. Work competently, compassionately and without judgment with individuals who may identify as lesbian, gay, bisexual, transgender and/or may be in different stages of discovering or disclosing their sexual orientation or gender identity. Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families. Be flexible in their ability to work extended hours or irregular schedules in response to the program’s needs. Be willing to travel between the various EFFC offices and other agency sites, as required. Demonstrate an ability to set limits and maintain the helping role of practitioner, as well as to intervene appropriately. SCO Family of Services is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities. Qualifications Education Required: High School Preferred: Associates Experience Required: Licenses & Certifications Required: DRIVER'S LICENSE #J-18808-Ljbffr

Bilingual Parent Advocate - EFFC

New York Foundling New York, NY

Overview Fostering Talent, Changing Lives At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime. Salary Range: $47,277 - $53,200 Responsibilities The Parent Advocate will support parents with children in foster care to understand and navigate the foster care system, make decisions for their families, remain hopeful, and address family challenges so that they can accomplish their goal of reunification. The focus of this job is building connections with parents and working collaboratively with case planners. Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement. Prepare parents and participate in Case Planning Meetings, Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Placement Change Conferences, Trial Discharge and Final Discharge conferences. Collaborate with foster care unit supervisor and work alongside case planners. Educate birth parents on the birth parent/client experience including what requirements of them are and the services they can receive. Provide advocacy, support and referral services for Birth Parents in areas such as housing, public assistance and court preparation. Maintain frequent contacts with Birth Parents to provide ongoing support. Participate in Birth Parent Orientation with Case planners. Meet with families during Family Time (Family Visiting) as a support to encourage visits and to help parents problem solve obstacles to healthy effective time with their children. Support and monitor family/sibling family time visits. Facilitate a Parent Support Circle for birth parents in order to address common needs. Be trained by Rise as part of a group of parent advocates newly hired to work in foster care agencies, with a focus on healing and self-care; building knowledge of child welfare law, policy and practice; building relationships for support and mentorship with other advocates; and creating an ongoing support and advocacy network. Learn to use Rise’s TIPS handouts and resources to inform and support parents. Contribute to defining and achieving success for this effort to build effective and meaningful roles for parent advocates in foster care agencies. Recognize and celebrate parents’ progress toward reunification. Encourage parents to engage in supportive interventions that will strengthen their families. Help families navigate resources. Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams and priorities. Respond to emergencies as needed and/or directed. Respond to Client requests for information. Maintain appropriate boundaries. Perform all other related duties as assigned. Requirements High School Diploma or GED equivalent. Previous life experience being impacted by the child welfare system as a parent including having had a child placed in foster care or having had a court-ordered supervision case. Other prior child welfare involvement such as having personally experienced child welfare investigations may also qualify. Previous child welfare cases must be closed for at least one year. A natural collaborator. Warm, enthusiastic, able to engage and positively impact individuals. Someone who has a sincere appreciation for people and how they are each uniquely motivated. Strong interpersonal skills to assist with parent engagement and are geared towards working sensitively on topics involving trauma, stress, and healing. Writing skills. Computer skills conducting Google searches and using Microsoft Office. Skilled at working in a fast-paced environment on multiple projects occurring simultaneously. Passion for parent leadership and preventing child welfare involvement. Able to maintain high level of confidentiality. Able to travel extensively to all NYC boroughs. Experience holding challenging conversations and facilitating meetings. Preferred Bilingual. Able to uphold the mission and values of the New York Foundling. The New York Foundling is committed to attracting and retaining a diverse employee population; the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. Qualifications Education Required? Yes Degree: HS Graduate or Equivalent License/Certification Required? No License/Certification: Demonstrated strong commitment to safety. #J-18808-Ljbffr

Best Match

Parent Advocate Initiative Supervisor

Rising Ground New York, NY

Overview Company Overview : Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity. Each year, Rising Ground is a positive force in the lives of more than 25,000 individuals through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity is integral to building a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn. The Parent Advocate Supervisor will be responsible for the overall supervision of Parent Advocates assigned to the program. The supervisor provides directions and information to Advocates to maintain the provision of appropriate services to parents supported and their families. The Supervisor will manage the Parent Advocates and provide support and training to enhance professional development and mental health. The PAI Supervisor responds to ACS requests for a Parent Advocate to participate in the Initial Child Safety Conference (ICSC) and assigns the conference to the Parent Advocate. Parent Advocates are responsible for providing support to families involved with the child welfare/protective system at the time of their initial Child Safety Conference. Advocates work closely with ACS, in addition to Brooklyn and Queens-based organizations/programs. Advocates, with their own personal prior lived experience of the child welfare system, will authentically and effectively inform and support parents, help to improve the sensitivity and practice of other child welfare professionals, and lead to positive and more equitable permanency outcomes for children and families. Parent Advocates help ensure that parents understand their situation and options, the processes, roles, and responsibilities of stakeholders/participants/involved parties, promoting effective communication and transparency. Advocates' primary involvement will be in the initial period of the parent’s child welfare involvement, supporting parents, building rapport, and helping them navigate community resources and services. Responsibilities Build rapport and support parents in coping with the trauma of child welfare/protective system involvement, making decisions for their families, and communicating effectively with those involved in their case. Work with socially, economically, culturally, and ethnically diverse groups in mutual respect. Manage workflow. Provide and/or coordinate Advocate’s training. Coordinate and manage Advocates' scheduling and report on hours worked. Coordinate, document, and channel Parent Advocate requests until resolution. Consult and collaborate with Program Coordinator on programmatic/case-related concerns. Assist Advocates with reports and other case-related documentation. Provide information and referral services to persons supported. Maintain and develop relationships with collaborative agencies to fulfill Rising Ground’s mission. Monitor and participate in Safety Conferences to observe Advocates' overall relations with persons supported and other systems. Help resolve staff issues and disputes. When an Advocate is absent/not available or there is a matter that requires higher-level support, the Supervisor must fill in or coordinate with the team to assure the Advocate’s role is fulfilled. Meet with each Advocate for scheduled in-person supervision and maintain regular contact with Advocates by phone and email. Evaluate Advocates’ performance and provide regular feedback. Report to the Program Coordinator. Perform other job-related tasks and duties as assigned by the supervisor. Qualifications Bachelor’s degree in social service-related field or two years of commensurate experience; MSW (Master of Social Work) preferred. At least three years of supervisory experience. Experience working with children and families in a professional setting preferred. The ability to maintain confidentiality and discretion. Excellent oral and written communication skills. Outstanding interpersonal, communication, and leadership skills. Ability to multitask. Initiative-taking problem solver. Excellent organizational and time-management skills. Ability to facilitate and develop training/workshops to support Parent Advocates. Must be sensitive to and demonstrate understanding of issues and dynamics within families in crisis relating to child abuse and neglect, including but not limited to physical, emotional, and sexual abuse issues, mental illness, domestic violence, IDD, and drug/alcohol abuse. Experience working with such families preferred. Professional oral and written communication skills. Ability to effectively communicate with Advocates, staff, stakeholders, and all parties involved. Computer literacy. Willingness and ability to work flexible hours. Ability to travel throughout NYC. Ability to prepare program-related reports, statistical data, and other program requirements. Supervisory Responsibility Yes Work Environment: Normal Position Type/Expected Hours of Work: Full Time. Hours may extend beyond the regular work schedule if support is needed. Travel (if required): The PAI Supervisor may have to travel to Brooklyn/Queens/Manhattan and Bronx-based programs. PAI Supervisors are also expected to travel to various ACS Brooklyn/Queens field offices and possible other community locations/sites. Physical Requirements: Ability to travel to various locations in the community. Light lifting. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff, and termination, and all other terms and conditions of employment. #J-18808-Ljbffr

Parent Advocate - EFFC

New York Foundling New York, NY

Overview Fostering Talent, Changing LivesAt The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.Salary Range: $47,277 - $53,200Responsibilities The Parent Advocate will support parents with children in foster care to understand and navigate the foster care system, make decisions for their families, remain hopeful, and address family challenges so that they can accomplish their goal of reunification. The focus of this job is building connections with parents and working collaboratively with case planners.Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement.Prepare parents and participate in Case Planning Meetings, Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Placement Change Conferences, Trial Discharge and Final Discharge conferences.Collaborate with foster care unit supervisor and work alongside case planners. Educate birth parents on the birth parent/client experience including what requirements of them are and the services they can receive.Provide advocacy, support and referral services for Birth Parents in areas such as housing, public assistance and court preparation.Maintain frequent contact with Birth Parents to provide ongoing support.Participate in Birth Parent Orientation with Case planners.Meet with families during Family Time (Family Visiting) as a support to encourage visits and to help parents problem-solve obstacles to healthy effective time with their children.Support and monitor family/sibling family time visits.Facilitate a Parent Support Circle for birth parents in order to address common needs.Be trained by Rise as part of a group of parent advocates newly hired to work in foster care agencies, with a focus on healing and self-care; building knowledge of child welfare law, policy and practice; building relationships for support and mentorship with other advocates; and creating an ongoing support and advocacy network.Learn to use Rise’s TIPS handouts and resources to inform and support parents.Contribute to defining and achieving success for this effort to build effective and meaningful roles for parent advocates in foster care agencies.Recognize and celebrate parents’ progress toward reunification.Encourage parents to engage in supportive interventions that will strengthen their families.Help families navigate resources.Coach parents to strengthen problem-solving skills while discovering their strengths, hopes, dreams and priorities.Respond to emergencies as needed and/or directed.Respond to Client requests for information.Maintain appropriate boundaries.Perform all other related duties as assigned.Requirements High School Diploma or GED equivalent.Previous life experience being impacted by the child welfare system as a parent including having had a child placed in foster care or having had a court-ordered supervision case. Other prior child welfare involvement such as having personally experienced child welfare investigations may also qualify. Previous child welfare cases must be closed for at least one year.A natural collaborator.Warm, enthusiastic, able to engage and positively impact individuals.Someone who has a sincere appreciation for people and how they are each uniquely motivated.Strong interpersonal skills to assist with parent engagement and are geared towards working sensitively on topics involving trauma, stress, and healing.Writing skills.Computer skills conducting Google searches and using Microsoft Office.Skilled at working in a fast-paced environment on multiple projects occurring simultaneously.Passion for parent leadership and preventing child welfare involvement.Able to maintain a high level of confidentiality.Able to travel extensively to all NYC boroughs.Have experience holding challenging conversations and facilitating meetings.Preferred Bilingual.Able to uphold the mission and values of the New York Foundling.Salary Range: $47,277 - $53,200The New York Foundling is committed to attracting and retaining a diverse employee population. The Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.Qualifications Education Required? YesDegree HS Graduate or EquivalentLicense/Certification Required? NoLicense/Certification Demonstrated strong commitment to safety.#J-18808-Ljbffr