Banking Center Manager Jobs in Brownsville, Florida

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Automotive – Center Manager

Grease Monkey Brownsville, TX

The Center Manager uses customer service and employee relations skills, business management techniques, and sound judgment for the successful operation of a Grease Monkey center. Exempt.OverviewInterested in joining our team in Brownsville as Automotive – Center Manager? Apply directly to Grease Monkey below. Thank you!Disclaimer: I acknowledge that I am applying for employment with an independently owned and operated Grease Monkey franchisee, a separate company and employer from Grease Monkey Franchising, LLC and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Grease Monkey Franchising, LLC does not accept or review applications. Any questions about my application or the hiring process must be directed to the Grease Monkey franchisee.#J-18808-Ljbffr

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Call Center Assistant Operations Manager

Teleperformance USA Brownsville, TX

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsTP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!Purpose Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.Note: This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.Your Responsibilities Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.Thrive as a team player in a fast-paced, high-energy, change-oriented environment.Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the ClientPerforms other related duties and assignments as required.Qualifications Bachelor’s degree from an accredited college or university or equivalent work experienceTwo to three years of contact center management experienceCurrently a supervisor or above with excellent TOPS implementation skillsExperience managing programs with varying service objectives, agent skill requirements and technical solutionsStrong verbal, listening, and written communications skillsExcellent attendance history is requiredSome travel may be requiredMust have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functionsMinimum of two years of call center management experienceExperience managing multiple programs concurrently is a plusExperience with strategic development and implementation specifically with operating policies and procedures, and work process improvementsExcellent verbal and oral communication skillsSoft Skills Process ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData LiteracyBe Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.TP is an Equal Opportunity Employer#J-18808-Ljbffr

Immediate Start

Call Center Assistant Operations Manager

Teleperformance Brownsville, TX

Overview About TPTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsTP and YouThrough a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!PurposeAssistwith the development,implementationand improvement of contact center day-to-day operations for inbound technical support and customer service support.This position is 100% onsite inBrownsville, TX.Workat home is not available for this position.Responsibilities Your ResponsibilitiesDevelop and implement operational practices thatestablishpositive employer-employee-client relationships and promotehigh levelsof employee morale.Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operationalefficiencyand service quality excellence.Throughdemonstratedindividualperformance;promote the highest standards of ethical and professional conduct.Thrive as a team player in a fast-paced, high-energy, change-oriented environment.Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the ClientPerforms other related duties and assignments asrequired.Qualifications QualificationsBachelor’s degree from an accredited college or university or equivalent work experienceTwo to three years of contact center management experience.Currently a supervisor or above with excellent TOPS implementation skillsExperience managing programs with varying serviceobjectives, agent skillrequirementsand technical solutions.Strong verbal, listening, and written communications skillsrequiredExcellent attendance history isrequired.Some travel may berequiredMust haveproficiencyin Microsoft Office functions including extended Outlook functions and complex Excel functionsMinimum of two years of call center management experience.Experience managing multiple programs concurrently is a plus.Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.Excellent verbal and oral communication skills.Soft SkillsProcess ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData LiteracyBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.TP is an Equal Opportunity Employer#J-18808-Ljbffr

Banking Center Manager jobs in Brownsville