Customer Service Representative (Remote) jobs in Andover

Sales Representative

Job DescriptionJob DescriptionSales Representation (Home Energy Specialist)Position Type: This is a full-time, sales exempt position. This position provides in-depth paid training when you begin your career here at HWE.Compensation: This is a commission-based role with average earnings of $95,000 annually - top earners have potential to earn $250,000+ annually. Holiday and Paid time off are paid at $20 per hour.Company Benefits:Health InsuranceDental InsuranceVision InsurancePaid training401k Retirement Plan with matchPTO with accrual schedulePaid holiday scheduleEmployee Assistance ProgramFast growth opportunities!Job Summary:The Home Energy Specialist is responsible for helping homeowners become more energy efficient by performing Mass Save Home Energy Assessments. This role will be modeling homes in energy efficiency software, diagnosing energy usage problems and recommending energy saving measures such as insulation, and high efficiency heating and cooling.Essential Functions:The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.Energy Assessment:Conduct Mass Save home energy assessments.Utilize energy efficiency software to model homes and generate comprehensive energy savings reports.Recommend energy-saving measures such as insulation, LED lighting, and high-efficiency HVAC systems.Sales and Customer Service:Initiate sale and secure service contracts.Provide exceptional customer service and educate homeowners on energy efficiency benefits.Use effective sales techniques to ensure customer satisfaction and generate referrals.Organize and guide customer through paperwork processes.Installation and Documentation:Install energy-saving products during assessments, including thermostats, water saving devices, and power strips.Complete all necessary paperwork accurately and promptly.Professional Development and Collaboration:Continually improve product knowledge and sales skills through ongoing learning, including staying informed on the latest energy-saving options and technologies.Collaborate with internal divisions to cross-sell products and services.Perform additional tasks as required.Education & Experience:Requires a high school diploma or equivalent.Bachelor’s degree in related field preferred.Valid MA driver’s license and reliable transportation for travel required.BPI Certification.Previous customer service and sales experience preferred.MASS Save program knowledge a plus.Basic computer skills required.Ability to thrive in a fast-paced environment with strong organization and time management skills.Must work independently as the role is primarily field based.Excellent verbal, written, and listening skills.Outgoing, flexible, and personable demeanor.Requires proficiency in reading, writing, and communicating in English.Work Environment:Customer settings: This position is based in customer settings and will require work in and out of doors, including in attics, basements, small-confined spaces, and rooftops.Physical Demands:While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 60 pounds, and must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.This job requires travel in a personal vehicle.Equal Opportunity Employer: At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate based on race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.

Dynamic Environment

Field Sales Representative

TruGreen Andover, MA

Job DescriptionJob DescriptionSales Representative149 River St, Andover, Massachusetts 01810TruGreen accepts applications on an ongoing basis.Job DescriptionAs a TruGreen Field Sales Representative, you’ll be the welcoming face out in the neighborhood, meeting homeowners face-to-face to introduce them to the benefits of personalized lawn care solutions. Equipped with expertise, enthusiasm, and commitment to TruGreen’s proven Sales Playbook, you’ll provide tailored services right at their doorsteps, turning casual interactions into lasting customer relationships.What You’ll Do – You will be the face of TruGreen, engaging with homeowners face-to-face, to understand their needs, and delivering custom lawn care solutions that builds trust and satisfaction. Every day is an opportunity to connect, educate, and earn their business.Engage with new and existing customers through door-to-door outreach with professionalism, energy, and good vibesCustomize sales messaging to match the unique lawn care needs of each household because no two yards (or customers) are the sameTurn “just looking” into “just signed” with a proven sales methodology and processesLog interactions and track performance using a CRM to measure activity and track performance, because numbers matter, and so does follow-throughCross-sell and upsell with precision using your expertise to show customers how to level up their lawnsWhat You’ll Bring - You don’t need a green thumb to thrive here, just the drive to succeed and the people skills to make every doorstep feel like a warm lead.High school diploma or GED required (a PhD in People Skills is highly encouraged)Previous sales or customer service experience is a plus, but passion and hustle go even furtherValid driver’s license with a clean driving record, we like our reps reliable and road-readyStrong communication chops, whether it’s small talk or closing talk, you keep it smart and sincereSolid time management skills and a self-starter mindset, you’re the kind who doesn’t want to be told “go”Comfortable with technology and mobile devices (you won’t need to code, just tap, swipe, and go)Physically able to walk, stand, and occasionally lift up to 25 pounds while working outdoorsPerks & Benefits - We believe great work deserves great rewards, and we’re not just talking about perfect picture yards.Competitive base pay plus uncapped commissions. Your earning potential grows with every sale (and every satisfied homeowner)Average income is $875 - $1,200/week (based on an annual salary plus average commissions earned for qualifying representatives)Paid training and ongoing development. We don’t just onboard, we invest. You’ll get the tools and coaching to level up fastCareer growth opportunities. Hard work doesn’t go unnoticed. We love seeing our team rise through the ranks. Your performance, methods, and quality of work can translate into a long-term career.Full benefits package including health, dental, vision, 401(k), and more. You take care of our customers; we take care of youSupportive team culture. Join a crew that celebrates wins, shares high-fives, and enjoys Monday morningsOutdoor office perks. Say goodbye to fluorescent lighting. Your “desk” comes with fresh air, sunshine, and views of freshly treated turfReady to Join Us? If you’re eager to grow your career while helping others grow greener, happier outdoor spaces, then it’s time to take the next step. Apply now and let’s cultivate something great together.Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job.TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.Pay Ranges$30,436.00 - $63,002.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Best Match

Field Sales Representative

TruGreen Andover, MA

Job DescriptionJob DescriptionSales Representative16 Progress Ave, Chelmsford, Massachusetts 01824TruGreen accepts applications on an ongoing basis.Job DescriptionAs a TruGreen Field Sales Representative, you’ll be the welcoming face out in the neighborhood, meeting homeowners face-to-face to introduce them to the benefits of personalized lawn care solutions. Equipped with expertise, enthusiasm, and commitment to TruGreen’s proven Sales Playbook, you’ll provide tailored services right at their doorsteps, turning casual interactions into lasting customer relationships.What You’ll Do – You will be the face of TruGreen, engaging with homeowners face-to-face, to understand their needs, and delivering custom lawn care solutions that builds trust and satisfaction. Every day is an opportunity to connect, educate, and earn their business.Engage with new and existing customers through door-to-door outreach with professionalism, energy, and good vibesCustomize sales messaging to match the unique lawn care needs of each household because no two yards (or customers) are the sameTurn “just looking” into “just signed” with a proven sales methodology and processesLog interactions and track performance using a CRM to measure activity and track performance, because numbers matter, and so does follow-throughCross-sell and upsell with precision using your expertise to show customers how to level up their lawnsWhat You’ll Bring - You don’t need a green thumb to thrive here, just the drive to succeed and the people skills to make every doorstep feel like a warm lead.High school diploma or GED required (a PhD in People Skills is highly encouraged)Previous sales or customer service experience is a plus, but passion and hustle go even furtherValid driver’s license with a clean driving record, we like our reps reliable and road-readyStrong communication chops, whether it’s small talk or closing talk, you keep it smart and sincereSolid time management skills and a self-starter mindset, you’re the kind who doesn’t want to be told “go”Comfortable with technology and mobile devices (you won’t need to code, just tap, swipe, and go)Physically able to walk, stand, and occasionally lift up to 25 pounds while working outdoorsPerks & Benefits - We believe great work deserves great rewards, and we’re not just talking about perfect picture yards.Competitive base pay plus uncapped commissions. Your earning potential grows with every sale (and every satisfied homeowner)Average income is $875 - $1,200/week (based on an annual salary plus average commissions earned for qualifying representatives)Paid training and ongoing development. We don’t just onboard, we invest. You’ll get the tools and coaching to level up fastCareer growth opportunities. Hard work doesn’t go unnoticed. We love seeing our team rise through the ranks. Your performance, methods, and quality of work can translate into a long-term career.Full benefits package including health, dental, vision, 401(k), and more. You take care of our customers; we take care of youSupportive team culture. Join a crew that celebrates wins, shares high-fives, and enjoys Monday morningsOutdoor office perks. Say goodbye to fluorescent lighting. Your “desk” comes with fresh air, sunshine, and views of freshly treated turfReady to Join Us? If you’re eager to grow your career while helping others grow greener, happier outdoor spaces, then it’s time to take the next step. Apply now and let’s cultivate something great together.Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job.TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.Pay Ranges$30,436.00 - $63,002.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Customer Care Representative

ICP Group Andover, MA

Job DescriptionJob DescriptionInnovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is organized into two separate business groups, ICP Building Solutions Group and ICP Industrial Solutions Group, comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region.ICP Group is looking to hire a Customer Care Rep for our Andover, MA location. In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact.If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you! The role of this position will be to provide exceptional customer service. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver. This role is supporting our Diversified Coatings Business unit, environmental sector.This will be an in-office position Tuesday - Thursday and remote Monday - and Friday. The pay is $22 - $24/ hour.Key Responsibilities:Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.Accurately enter all received orders and communicate any exceptions to customers.Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.Process Return Material Authorizations and Credits.Maintain account relationships with key decision-makers at dealer accounts.Create and assemble marketing materials for Sales RepresentativesProof/edit documents as assigned.Complete other duties as assigned.Requirements:Experience in a customer service role.Strong communication skills.Experience with entering data and looking up data within an ERP system.Retail Industry experience is a plus!ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Powered by JazzHR4BoVKU541m

Business Development Representative

Renuity Andover, MA

Job DescriptionJob DescriptionBusiness Development Representative - In Store Sales SpecialistCompetitive Pay with Uncapped Commission & Performance IncentivesMassachusetts & Southern New Hampshire RegionRite Window, a Renuity CompanyRite Window, a proud member of the Renuity family, is where innovation meets opportunity. As part of a nationwide network of leading home renovation brands, we’re on a mission to make home improvement faster, easier, and more enjoyable—for both homeowners and our people. Whether it’s new windows, doors, or bath upgrades, we help homeowners create spaces they love—without the stress. Backed by the strength of Renuity’s coast-to-coast network and a people-first culture, we’re growing fast and looking for motivated individuals to grow with us.Uncapped Earning PotentialEvent and Retail Specialists at Rite Window typically earn between $50,000 and $60,000 per year, with top performers making $80,000+ annually. Our commission structure is designed to reward performance, and our training equips you to succeed with a proven system. Your income grows as your skills do.What We OfferUnlimited Earning Potential – Competitive commission structure with no capComprehensive Benefits Package – Medical, dental, and vision coverage401(k) with Employer Match – Invest in your future with company supportCareer Growth – Clear paths for advancement into Sales or ManagementPaid Training – Get the tools you need from day oneInclusive Culture – Be part of a respectful, innovative, and people-first teamAbout the RoleRepresent Rite Window at in-store retail events and local marketing campaignsEngage customers face-to-face to educate and promote premium home improvement solutionsDeliver confident product presentations and generate qualified leadsParticipate in ongoing training and professional developmentUse this role as a launchpad into a long-term career in Sales or LeadershipKey Qualifications1–2+ years of experience in sales, customer service, or other customer-facing rolesStrong interpersonal, communication, and collaboration skillsSelf-motivated with a drive to exceed performance goalsWillingness to learn, grow, and be coachedComfortable traveling within the local area for events and store placementsWho Thrives in This RoleThis role is a great fit for people who:Enjoy engaging with others and creating positive first impressionsAre energetic, outgoing, and goal-drivenThrive in a fast-paced, performance-based environmentWant to build a career with upward mobility and growthSchedule & LocationThis is a field-based role in the Massachusetts and Southern New Hampshire areaWeekend availability (Saturdays and/or Sundays) is required, with weekday opportunities availableAbout Rite WindowAt Rite Window, a Renuity company, we’ve been transforming homes across Massachusetts and southern New Hampshire since 2001. Known for high-quality windows, doors, roofs, and bath remodels, we’ve built a trusted reputation with thousands of satisfied homeowners. Now part of Renuity, we combine local craftsmanship with national strength to continue delivering best-in-class home renovation experiences. Join us and help lead the future of home improvement.Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected] access Renuity's Privacy Policy, please click here: Privacy PolicyCompensation Range: $50K - $80K

Business Development Representative

Aras Corporation Andover, MA

Job DescriptionJob DescriptionSalary: Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The worlds largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.Are youseekingto help leading companies develop new and innovative products and services? Do you wish to work with a Top 3 leading Product Lifecycle Management (PLM) software provider? A market disrupter with the backing of major private equity investors? Do you have a proventrack recordselling to multi-billion-dollar enterprises such as Microsoft, Huntington Ingalls, BMW, GE, Audi, Sony, DoE,DoDand Airbus? Are you looking to design solutions that delight customers and amaze analysts? Do you wish to offer the only truly customizable and resilient PLM SaaS solution and platform in the market? If so, then join Aras and redefine the PLM market with us.AsanOutboundBusiness Development Representative, youare responsible foridentifyingand developing new opportunities for the sales teams to pursue in support of pipeline creation. BDRs generate demand primarily viaoutboundtele-prospecting& huntinginto assigned accounts and territoriesto generate new opportunities. In addition to tele-prospecting,youlluse a spectrum of tactics including email, social media, and chat.WhatYoullbe DoingGenerate new demand for the sales organization to pursue.Identifyand qualify new business opportunities through inboundlead follow-upaligned with your assigned squad,outboundprospecting,andtargeted outreach.Coordinate withdesignated AEs,Sales&Marketingteamsfor mutually agreed upon prospecting within target accounts.Research target accounts, keystakeholders,and buying groupstodevelop personalized outreach strategies to generate interest.Track and manage prospecting, qualification, and nurture activities in the companys sales force automation (SFA) system.Schedule and conduct initial qualification calls ensuring seamless transitions to Account Executives.Qualifyleadagainst established criteria (i.e.MEDDPIC) before passingto the Sales Organizationfor opportunity creation.Collaborate closely with Sales, Customer Success, Marketing and Product teams tooptimizemessaging, campaigns, and lead handoffs.Represent the company at events to build relationships and expand market reach.Meet or exceed monthly and quarterly targets for qualified opportunities and revenuecontributions.Contribute to continuous process improvements by sharing feedback andidentifyingareas for growth.Required QualificationsMinimum 1-3 years prospecting experience in a high tech, B2B roleKnowledge of automotive/industrial/manufacturing/hi-tech/electronicsindustries a plusFamiliarity with sales lead management systems and salesforce automation toolsStrong verbal and written communication skillsActive listening to assess a prospects needs and opportunitiesStrong project management and time management skillsMust be ateam playerwith an ability to work autonomouslyBe able to give and receive feedbackBachelors degreerequiredWhatYoullGetBeing part of a team that is disrupting a multi-billion-dollar enterprise software marketInteraction with the community and the customers that we serveAbility to substantivelyimpactprojects,programsand resultsRelationships with executive management, cross-functional team membersThe opportunity to grow your understanding of marketing, demand generation,dataand measurement as it relates to driving growth for the companyExposure to all areas of our business in a dynamic late-stage start-up environmentWe were recognized as a leader in The Forrester Wave: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.With over 700 employees in 11 countries, were looking to add to our incredible team. If youre passionate about helping develop next generation product innovation, we encourage you to apply!Flexible paid time offto recharge when you need it, plus company-paid holidays and a dedicatedGlobal Wellness Day.A401(k) plan with companymatchto help you invest in your future.Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.Company-paid life insurance, as well asshort- and long-term disability coveragefor added peace of mind.Please visit ourPrivacy NoticeandourCalifornia Consumer Privacy Act (CCPA)Aras is an Equal Opportunity Employer.Compensation for the role will be commensurate with experience. The total expected base salary range will be between $60,000-$80,000. This role is also eligible for comission.

Posted 13 hours ago

Customer Service Representative- Overnight Shift

Dollar Tree Family Dollar - Dollar Tree, Inc. Andover, CO

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting shopping experience for our customers. Your Role at Dolla Customer Service, Associate, Service, Operations, Customer, Retail

Quick Apply

Customer Service Representative

Auto Use Andover, MA

We’re looking for a motivated and personable Customer Service Representative to join our growing team. If you enjoy engaging with people, proactively solving problems, and turning great service into customer loyalty, we want to hear from you.Responsibilities Communicate with customers via phone, email, and live chatProvide accurate and knowledgeable responses to questions about products, pricing, and availabilityCollaborate with internal departments to resolve customer inquiries and meet their needsPerform data entry across various platforms with attention to detailQualifications 1–3 years of experience in a customer service or support role (preferred but not required)Strong communication skills—verbal, written, and interpersonalExcellent phone etiquette and a professional, solution-first attitudeAbility to multitask, stay organized, and manage priorities in a fast-paced environmentA proactive, customer-focused mindset and problem-solving approachThis is an excellent entry point into the finance or automotive industries. While prior experience is valued, we’re open to training the right candidate who is self-motivated, eager to learn, and ready to grow with us.Seniority level Entry levelEmployment type Full-time#J-18808-Ljbffr

Customer Service Representative

Digital Prospectors North Andover, MA

Position: Customer Service RepresentativeLocation: North Andover, MA (100% On-Site)Length: 6-12 Month Contract*Please no agencies. Direct employees currently authorized to work in the United States – no sponsorship available. *Must work onsite in Andover, MAJob Description:As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively.Essential Duties and Responsibilities:Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed.Resolve product shortages and complaints, offering professional alternative solutions when necessary.Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems.Coordinate communication between customers and manufacturing/shipping departments to ensure timely order fulfillment.Build and maintain professional relationships with internal and external customers.Collaborate with the Technical Support team to resolve customer-reported issues.Manage new and existing customer accounts as identified in the database.Qualifications:High School Diploma or equivalent.3+ years of experience in a high-volume customer service environment.Experience with SAP S/4HANA.Experience with order entry and expediting orders.Familiarity with ERP systems.Excellent verbal and written communication skills.Strong customer service skills and ability to handle stressful situations tactfully.Detail-oriented with a high degree of accuracy.Ability to work well in a team environment.Basic proficiency in Microsoft Excel, Word, and PowerPoint.Physical Requirements:While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.Come see why DPC has achieved:4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.Voted ‘Best Staffing Firm to Temp/Contract For’ seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!www.LoveYourJob.comJob #18219

SAP Customer Service Representative

Vaco Recruiter Services Andover, MA

Responsibilities:Process and manage customer orders, returns, and inquiries in SAP (e.g., SAP SD, CRM).Provide timely, accurate information regarding products, orders, availability, pricing, and delivery.Coordinate with internal departments such as Sales, Logistics, and Finance to resolve customer issues.Monitor order status and proactively communicate delays or changes to customers.Maintain customer records and documentation in SAP and CRM systems.Investigate and resolve complaints or discrepancies, escalating issues when necessary.Generate reports and support data analysis using SAP tools.Ensure compliance with company policies, procedures, and service level agreements (SLAs).Participate in continuous improvement efforts for customer service processes.Qualifications:High school diploma or equivalent (Bachelor’s degree preferred).1–3 years of experience in customer service or order management, preferably in an SAP environment.Proficiency in SAP ERP (e.g., SD, CRM, or related modules).Strong verbal and written communication skills.Excellent problem-solving and multitasking abilities.Comfortable working in a hybrid work setting (remote + onsite).Experience with Microsoft Office Suite (Excel, Outlook, Word).Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.#J-18808-Ljbffr

Best Match

Client Care Representative

Benjamin Franklin Plumbing, LLC Andover, CT

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.Job SummaryThis position answers incoming client telephone calls, assists with the supervision and dispatching of all scheduled service and maintenance calls, and reports to the Call Center Manager.Job DutiesAnswers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.Maintains good communication with clients, demonstrating a courteous and pleasant demeanor, whether on a call or not.Ensures that each telephone call is answered before the third ring using the approved company greeting and script.Notifies clients in advance if the plumber will not arrive within the scheduled time window.Calls Agreement Membership clients to schedule service appointments and make up for any shortfall of repair calls.Minimum RequirementsHigh school diploma or equivalent.Above-average verbal and telephone communication skills.Proficiency in computer software.Prior customer service experience preferred.Compensation: $15.00 - $18.00 per hourJoin the Benjamin Franklin Plumbing Team!We aim to make joining our team easy. Our team members are our most valuable assets. We prioritize our employees!Pay — We believe in rewarding top performers with competitive pay.Flexibility — Our scheduling is flexible to help you balance your personal life.Career Path — We offer extensive training programs including technical, virtual technical, communication, sales, and more. If you're serious about your career and eager to learn from industry experts, apply today!If you have a positive attitude, a strong work ethic, and take pride in your work, we want to hear from you!Note: Each franchise location is independently owned and operated. Applications go directly to the franchisee, who makes all hiring decisions. Benefits and compensation are set by the franchisee. Please contact the franchise location directly regarding employment inquiries.Apply with IndeedFirst Name *Last Name *Email *Phone *Yes, Text Me!I want to receive text messages about this job from Benjamin Franklin Plumbing of Manchester, CT.Highest Level of Education *Customer Service Experience (years) *Computer Skills Rating *Communication Skills Rating *Why Should You Join Us?Competitive PayCompany BenefitsExtensive TrainingIncentive ProgramsFlexible SchedulingJoin a team that cares about each other, fosters growth, and values success. We are a company with upward mobility and plenty of room for advancement.#J-18808-Ljbffr

Outside Sales Representative

Benjamin Franklin Plumbing, LLC Andover, CT

Join to apply for the Outside Sales Representative role at Benjamin Franklin Plumbing, LLC3 weeks ago Be among the first 25 applicantsJoin to apply for the Outside Sales Representative role at Benjamin Franklin Plumbing, LLCGet AI-powered advice on this job and more exclusive features.Outside Sales Representative - Plumbing ServicesAre you a dynamic and results-driven sales professional with a passion for delivering exceptional customer service? Benjamin Franklin Plumbing is seeking an Outside Sales Representative to join our team and drive sales of our top-notch plumbing services.ResponsibilitiesGenerate leads and respond to existing leads to build a strong pipeline of potential customers for plumbing services.Conduct on-site visits to assess customer needs and provide estimates and close sales for plumbing jobs.Collaborate with the internal team to ensure seamless execution of plumbing projects.Build and maintain strong relationships with customers, providing ongoing support and addressing any concerns.RequirementsProven track record in outside sales, preferably in the home services industry.Strong communication and negotiation skills.Ability to understand and articulate technical aspects of plumbing services.Self-motivated, with a drive to meet and exceed sales targets.Valid driver's licenseBenefitsCompetitive base pay and commission structure with earning potential based on performance.Supportive team environment with opportunities for growth and advancement.Access to training and resources to enhance sales skills and product knowledge.Company vehicle and fuel cardHealth Insurance, Dental, Vision benefits401K w/ company matchSix figure earning potentialJoin our team and be part of a company that values integrity, quality, and customer satisfaction. If you're ready to take on a rewarding sales role in the plumbing industry, we want to hear from you!To apply, please submit your resume and a cover letter outlining your relevant experience and why you're the ideal candidate for this position.We look forward to welcoming a driven and enthusiastic individual to our team!Benjamin Franklin PlumbingCompensation: $60,000.00 - $200,000.00 per yearJoin the Benjamin Franklin Plumbing Team!We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Sales and Business DevelopmentIndustries Consumer ServicesReferrals increase your chances of interviewing at Benjamin Franklin Plumbing, LLC by 2xSign in to set job alerts for “Outside Sales Representative” roles. Vernon, CT $100,000.00-$160,000.00 2 months agoBertera Nissan Manchester New & Used Car Sales Associates Part Time Sales Associate - The Shoppes at Buckland Hills Sales Rep - Convenience / Gas / Small Format Manchester, CT $70,000.00-$125,000.00 2 weeks agoOutside Sales Representative - Stamford/Norwalk Greater Hartford $16.35-$17.15 4 hours agoRemote Sales Agent Needed: Earn From Anywhere Hartford, CT $120,000.00-$250,000.00 2 weeks agoMarlborough, CT $16.35-$18.00 2 months agoGlastonbury, CT $50,000.00-$85,000.00 3 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Member Services Representative

Planet Fitness - United FP Management, LLC Andover, MN

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.All staff will also receive a free Black Card membership after 90 days of employmentAs a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.JOIN THE CLUB.Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.EARN RAVE REVIEWSOur customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.”#J-18808-Ljbffr

Best Match

Outside Sales Representative

Benjamin Franklin Plumbing of Long Island Andover, MN

Outside Sales Representative - Plumbing ServicesAre you a dynamic and results-driven sales professional with a passion for delivering exceptional customer service? Benjamin Franklin Plumbing is seeking an Outside Sales Representative to join our team and drive sales of our top-notch plumbing services.Responsibilities Generate leads and respond to existing leads to build a strong pipeline of potential customers for plumbing services.Conduct on-site visits to assess customer needs and provide estimates and close sales for plumbing jobs.Collaborate with the internal team to ensure seamless execution of plumbing projects.Build and maintain strong relationships with customers, providing ongoing support and addressing any concerns.Requirements Proven track record in outside sales, preferably in the home services industry.Strong communication and negotiation skills.Ability to understand and articulate technical aspects of plumbing services.Self-motivated, with a drive to meet and exceed sales targets.Valid driver's licenseBenefits Competitive base pay and commission structure with earning potential based on performance.Supportive team environment with opportunities for growth and advancement.Access to training and resources to enhance sales skills and product knowledge.Company vehicle and fuel cardHealth Insurance, Dental, Vision benefits401K w/ company matchSix figure earning potentialJoin our team and be part of a company that values integrity, quality, and customer satisfaction. If you're ready to take on a rewarding sales role in the plumbing industry, we want to hear from you!Compensation: $60,000.00 - $200,000.00 per yearWhy Join Our Team? We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization.Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible.Career Path — We offer you an unlimited future with our world class training programs.We are an equal opportunities employer and welcome applications from all qualified candidates.#J-18808-Ljbffr

Business Development Representative

Renuity Andover, MA

Business Development RepresentativeJoin to apply for the Business Development Representative role at Renuity .Base Pay Range$50,000.00/yr - $80,000.00/yrAbout Rite Window, a Renuity CompanyRite Window, a proud member of the Renuity family, is where innovation meets opportunity.As part of a nationwide network of leading home renovation brands, we’re on a mission to make home improvement faster, easier, and more enjoyable—for both homeowners and our people.Whether it’s new windows, doors, or bath upgrades, we help homeowners create spaces they love—without the stress.What We OfferUnlimited Earning Potential – Competitive commission structure with no capComprehensive Benefits Package – Medical, dental, and vision coverage401(k) with Employer Match – Invest in your future with company supportCareer Growth – Clear paths for advancement into Sales or ManagementPaid Training – Get the tools you need from day oneInclusive Culture – Be part of a respectful, innovative, and people-first teamAbout the RoleRepresent Rite Window at in-store retail events and local marketing campaignsEngage customers face-to-face to educate and promote premium home improvement solutionsDeliver confident product presentations and generate qualified leadsParticipate in ongoing training and professional developmentUse this role as a launchpad into a long-term career in Sales or LeadershipKey Qualifications1–2+ years of experience in sales, customer service, or other customer-facing rolesStrong interpersonal, communication, and collaboration skillsSelf‑motivated with a drive to exceed performance goalsWillingness to learn, grow, and be coachedComfortable traveling within the local area for events and store placementsWho Thrives in This RoleEnjoy engaging with others and creating positive first impressionsAre energetic, outgoing, and goal‑drivenThrive in a fast‑paced, performance‑based environmentWant to build a career with upward mobility and growthSchedule & LocationThis is a field‑based role in the Massachusetts and Southern New Hampshire areaWeekend availability (Saturdays and/or Sundays) is required, with weekday opportunities availableRenuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] access Renuity's Privacy Policy, please click here: Privacy Policy#J-18808-Ljbffr

Representative - Inside Sales

Accu-Tech Corporation Andover, MA

Representative - Inside SalesAccu-Tech Corporation is seeking a Representative – Inside Sales to drive growth across our portfolio of low‑voltage solutions.Job DescriptionAs an Inside Sales Representative, you will interact with existing customers to increase sales of our products and services. Your focus will be on proactive selling techniques to add business or expand our current book of accounts while collaborating with outside sales to ensure goals are being met.ResponsibilitiesObtain orders via email and telephone calls, verify information, enter items, and transfer orders to fulfillment.Increase orders by suggesting related items, explaining features, and reviewing customer buying history.Own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.Identify continuous improvement opportunities for processes.Prepare, generate, and follow up on quotations to secure orders or determine reasons for loss of order.Review open customer order reports and take action on open items, including those at risk of meeting delivery dates.Maintain distribution system backorder report, customer expediting report and notices, and customer notifications.Report industry trends, competitive pricing, and customer feedback to management.QualificationsHigh School Diploma or equivalent required; Bachelor’s degree preferred.2–4 years of sales and sales administration experience, with a solid track record of achieving results.Proficiency in Microsoft Office and basic computer skills.Strong multitasking ability and ability to work independently with general supervision.Excellent verbal and written communication skills.Attention to detail and ability to prospect and market concepts to existing and potential new accounts.Comfortable traveling 0%–25%.About Accu-TechAccu-Tech is a national distributor of low‑voltage solutions, including voice, data, audio/video (AV), wireless, and security technologies. We partner with best‑in‑class manufacturers to provide integrated, end‑to‑end solutions for our customers.Equal Opportunity EmployerAccu-Tech provides equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.#J-18808-Ljbffr

Business Development Representative

Aras Corporation Andover, MA

Join to apply for the Business Development Representative role at Aras Corporation .Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low‑code development platform. Our platform connects users in all disciplines to critical product data and processes across the lifecycle and the extended supply chain. The world’s largest manufacturers leverage Aras Innovator to manage complex product lifecycles, improve production timelines, meet revenue growth targets, and accelerate innovation. We collaborate with companies in automotive, industrial/heavy equipment, aerospace and defense, high‑tech electronics, and other innovative industries.Are you seeking to help leading companies develop new and innovative products and services? Do you want to work with a top‑3 PLM software provider and a market disrupter backed by major private‑equity investors? Do you have a proven track record selling to multi‑billion‑dollar enterprises such as Microsoft, Huntington Ingalls, BMW, GE, Audi, Sony, DoE, DoD, and Airbus? If so, join Aras and redefine the PLM market with us.What You’ll Be DoingGenerate new demand for the sales organization to pursue.Identify and qualify new business opportunities through inbound lead follow‑up aligned with your assigned squad, outbound prospecting, and targeted outreach.Coordinate with designated AEs, Sales & Marketing teams for mutually agreed prospecting within target accounts.Research target accounts, key stakeholders, and buying groups to develop personalized outreach strategies.Track and manage prospecting, qualification, and nurture activities in the company’s sales force automation (SFA) system.Schedule and conduct initial qualification calls ensuring seamless transitions to Account Executives.Qualify lead against established criteria (MEDDPIC) before passing to the Sales Organization for opportunity creation.Collaborate closely with Sales, Customer Success, Marketing, and Product teams to optimize messaging, campaigns, and lead handoffs.Represent the company at events to build relationships and expand market reach.Meet or exceed monthly and quarterly targets for qualified opportunities and revenue contributions.Contribute to continuous process improvements by sharing feedback and identifying growth areas.Required QualificationsMinimum 1‑3 years prospecting experience in a high‑tech B2B role.Knowledge of automotive, industrial, manufacturing, hi‑tech, electronics, or related industries is a plus.Familiarity with sales lead management systems and salesforce automation tools.Strong verbal and written communication skills.Active listening to assess a prospect’s needs and opportunities.Strong project management and time management skills.Must be a team player with an ability to work autonomously.Be able to give and receive feedback.Bachelor’s degree required.What You’ll GetBeing part of a team disrupting a multi‑billion‑dollar enterprise software market.Interaction with the community and the customers we serve.Ability to substantively impact projects, programs and results.Relationships with executive management and cross‑functional team members.The opportunity to grow your understanding of marketing, demand generation, data and measurement as it relates to driving growth for the company.Exposure to all areas of our business in a dynamic late‑stage start‑up environment.With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next‑generation product innovation, we encourage you to apply.Flexible paid time off to recharge when you need it, plus company‑paid holidays and a dedicated Global Wellness Day.A 401(k) plan with company match.Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.Company‑paid life insurance, as well as short‑ and long‑term disability coverage.Aras is an Equal Opportunity Employer.Compensation for the role will be commensurate with experience. The total expected base salary range will be between $60,000–$80,000. This role is also eligible for commission.Seniority LevelEntry levelEmployment TypeFull‑timeJob FunctionSales and Business DevelopmentIndustriesSoftware Development#J-18808-Ljbffr

Posted 13 hours ago

High salary

Customer Service Representative I

Watts Water Technologies North Andover, MA

We're Watts. Together, we're reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.What we do:For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.Scope of PositionWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in the water quality and filtration industry. The ideal candidate will play a key role in delivering excellent service to both B2B and B2C clients by addressing inquiries, resolving concerns, and ensuring customer satisfaction with our water filtration products and services. This role requires a strong understanding of water filtration systems, the ability to troubleshoot technical issues, and a passion for helping customers find the best solutions to their water quality needs.This position reports to the Customer Service Supervisor and this role is remote.Primary Job Duties and ResponsibilitiesRespond to Customer Inquiries: Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns.Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions.Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary.Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity.Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed.Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up.Collaborate with Teams: Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues.Required QualificationsHigh school diploma or equivalent required; a Bachelor's degree in a related field is a plus.Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry.Familiarity with water quality standards and filtration technologies is an advantage.Ability to understand and explain technical concepts related to water filtration systems.Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications.Demonstrated proficiency in typing, grammar, and proper phone etiquette.Knowledge of customer service principles and practices.Strong verbal and written communication skills, with the ability to speak and write clearly and accurately.Effective listening skills and a customer-focused approach.Ability to work both independently and collaboratively in a team environment.Strong problem-solving skills with attention to detail.Multi-tasking capabilities and ability to manage high-volume tasks efficiently.Maintain exemplary attendance and punctuality.Demonstrate a commitment to excellence and professionalism in customer interactions.General Applicable Company Competencies Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.Punctuality and dependability.Ability to be flexible and adapt to changing work priorities and stressful conditions.Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.Maintain productive and collaborative relationships with other Watts employees.Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.Working Conditions: While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, Texas location for meetings, trainings, or as otherwise required by Company management.Physical Requirements: Specific physical abilities required for this position include, but are not limited to:Ability to remain seated at a desk or workstation for extended periods.Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.Ability to physically move around the office, organize or transport files, packages, or other office-related materials.Ability to read documents, use a computer, and perform data entry tasks.Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.Ability to operate standard office equipment such as computers, printers, phones, and copiers.Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.Pay Range: The expected salary range for this position is $17.35 - $19.50 an hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.#LI RemoteWatts in it for you:Please note that the following benefits apply only to permanent roles and do not apply to internship roles.Competitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsLearn more about our benefit offerings here: How we work:At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Posted 13 hours ago

Temporary Meter Service Representative North

National Grid North Andover, MA

About usAt National Grid, we value every walk of life. We work hard to create a work environment where everyone has the chance to voice their opinions. Because we know that having different perspectives makes us stronger - not weaker. It's how we constantly and continuously push innovation and strive to create a better future for everyone. Job PurposeLocation: Malden,MA - North. Andover, MA - Beverly, MAUnion: UWUA 369 , BUW326 , BUW317Pay: $22.84National Grid is currently seeking Temporary Metering Services Representative /collectors in the Electric Business Units to assist with workload on a temporary basis in the North Shore area including Malden, MA , Beverly, MA, and North. Andover, MA Key AccountabilitiesAll meter reading activities EMR, AMR, skips/erts/special reads, verify meter numbers and information, MV90/Dap reads, etc.Upload/Download meter reading data as required.Sut off meters as trained and qualified.Field collection activity.Install/Remove/Cut security locks and/or rings as needed to complete field work assigned.General shop work (e.g. Housekeeping, junking, shipping, deliveries/pickups, etc.)Assist in 2-person assignments as needed.Driving is a significant portion of the workday.Wire down appraisal.May be required to handle substances considered hazardous under the U.S. Emergency Planning and Community Right to Know Law or the Massachusetts Right to Know Law.Other duties as assigned.QualificationsMust have High School Diploma or EquivalentMust have valid state Diver's LicenseMust retain a valid Motor Vehicle License which does not restrict driving as to type of transmission or hours of operation.Capable of learning fundamental electricity and meter wiring.The physical ability to walk long distances and climb stairs without undue fatigue.Suitable personality and appearance for customer contact is necessary.Ability to safely operate Company vehicles, tools and equipment as required.Must successfully pass the HireVue Field Assessment Test prior to being considered for an interview.Ability to respond to emergency situations and work extended hours as needed.More InformationPlease be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.