Automotive Customer Service Representative Jobs in Keithville, Louisiana

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Retention Program Advisor

Smart Start Keithville, LA

DEPARTMENT: Care CenterFLSA: Non-Exempt (Hourly + Performance Incentives)Hours of Operation: Monday-Friday, 7am-8pm; Saturday & 8am-5pm*This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment*Why You Should Join Us!Hourly-rate pay along with uncapped , performance-based commissions and incentives , allowing you to maximize your earning through your own hard work and achievementsA comprehensive health plan that includes medical,dental, andvision coverage to ensure you and your family have access to the care you needA 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goalsOther fringe benefits include Birthday & Anniversary bonus , company-wide discounts , legal services, short & long-term disability, etc.Positive work environments that offer work/life balance and professional growthMission-driven work making a global impact with local rootsThe opportunity to have hands on work experience with industry leading , innovative technologyPosition SummaryThe Customer Support & Retention Advisor engages with potential customers regarding appointment scheduling and account inquiries. The advisor proactively uses retention rebuttals to address hesitation or barriers, working to secure attendance at the scheduled installation appointment or to reschedule the customer to a different date, time, and/or service location.”Through professional, empathetic, and solution-oriented communication, the Advisor helps preserve customer relationships, protect revenue, and uphold our strong reputation in the industry. The ideal candidate thrives in a high-volume call environment and can confidently multitask across systems while maintaining a positive customer experience.Essential Duties and ResponsibilitiesManage inbound and outbound calls related to appointment rescheduling, service inquiries, and account support.Assist customers with navigating their installation process and provide clear, accurate information regarding policies and procedures.Professionally handle cancellation requests by identifying root concerns, addressing objections, and offering appropriate retention solutions.Maintain detailed and accurate documentation of all customer interactions in CRM and scheduling platforms.Navigate multiple systems simultaneously while maintaining a positive, solution-focused conversation.De-escalate challenging customer situations with empathy, professionalism, and sound judgment.Collaborate with internal teams and external partners to ensure seamless service delivery.Escalate complex issues appropriately while ensuring timely follow-up.Meet established performance metrics related to customer retention, service quality, and call handling standards.Adhere to company policies, procedures, and confidentiality standards.Provide general Care Center support and perform other duties as assigned.QualificationsHigh school diploma or equivalent required.Minimum of 6 months of experience in customer service, call center, account management, or retention-focused roles.Experience handling objections, conflict resolution, or account retention preferred.Strong multitasking skills with the ability to navigate CRM and scheduling systems during live calls.Excellent verbal and written communication skills.Professional, empathetic, and persuasive communication style.Strong attention to detail and organizational skills.Ability to remain calm and solution-focused in high-volume or high-stress situations.Self-motivated and comfortable working in a remote environment.Proficiency in Microsoft Office Suite and CRM platforms.Bilingual (English/Spanish) proficiency qualifies for additional compensation.Physical Demands & Work EnvironmentThe physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.While performing the duties of this position, employees are regularly required to communicate clearly—both verbally and in writing—and frequently use hands and fingers to operate phones, computers, and other office equipment.Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching. This role may also require lifting or moving items up to 25 pounds.Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.This job description is not intended to list every duty or responsibility associated with the role. Employees may be asked to perform other job-related tasks as needed. All duties are considered essential and may be modified to reasonably accommodate individuals with disabilities.Employment is at-will, and this document does not constitute a contract or guarantee of continued employment.#J-18808-Ljbffr

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amazon flex $15+/ Hour (Sign on Bonus)!

Amazon Keithville, LA

Amazon needs you as a flex job Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon! Money matters. Whether youre saving up for something big or you just want to make some extra money,earning $17 an hour will get you there faster. Know your earnings. For each Flex offer, you see how much you can earn during the block and how longthe block is, all before you drive. Adjust your work, not your life. Work only when you want to. Select the blocks that fit your life. Smiles for miles, backed by Amazon. Not only does Amazon Flex have your back, you get the added benefit of deliveringsmiles to Amazon customers. For more information visitflex.amazon.com Or download the iPhone or Android app You must be 21 years old, have access to a car and a valid drivers license, pass a background check, and have an iPhone orAndroid smartphone.Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Driving with Amazon Flex is perfect...

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Power Supply Technician

ITG Communications, LLC Keithville, LA

Job DescriptionThe Power Supply Technician is responsible for the installation, maintenance, troubleshooting, and repair of power supplies that support the HFC and broadband network. This role ensures that all power supply locations remain safely energized, compliant with utility standards, and functioning at optimal performance to support reliable field operations. The technician also performs aerial work, emergency restoration, and collaborates with utility providers as needed.ResponsibilitiesInstall, upgrade, maintain, and repair power supplies and related equipment.Perform cable runs to and from power supply locations, including aerial and underground.Conduct routine inspections and preventive maintenance on power supplies.Complete aerial line work and maintenance tasks in accordance with safety and quality standards.Ensure all installations and repairs meet company, utility, and industry specifications.Assist with coordination and communication between the company and local utility providers.Support field teams with overflow work, emergency response, and restoration activities.Operate heavy equipment when required (e.g., backhoe).Maintain accurate documentation of work performed, materials used, and system updates.Adhere to all company policies, procedures, safety protocols, and PPE requirements.Participate in on-call rotations, including nights, weekends, and emergency situations.Perform other duties as assigned.Key Measures / Key Performance IndicatorsPower supply uptime and reliabilityCompletion of scheduled maintenance tasks within required timelinesQuality audit pass rateSafety compliance: zero preventable incidentsResponse time for outages and emergency restorationAccuracy of documentation and reportingCustomer/internal stakeholder satisfactionRequirementsEducationHigh school diploma or GED requiredExperience1–3 years of experience in cable, electrical, utility, or telecom field preferredPrior experience with power supplies, HFC plant, or commercial electrical systems strongly preferredCDL preferred (not required)Experience operating heavy equipment such as a backhoe preferredExposureFrequent work outdoors in varying weather conditionsWork at heights on poles and laddersWork near energized equipment and trafficHeavy equipment operationOn-call rotation, nights, weekends, and emergency responseInteraction with utility representatives, field supervisors, and internal crewsFactors critical to success at ITG Communications for this positionTechnical Excellence & Safety: Demonstrates strong technical ability in power supply maintenance while consistently following all safety and utility compliance standards.Reliability & Responsiveness: Performs high-quality work, meets deadlines, and responds quickly to outages, emergencies, and on-call demands.Collaboration & Communication: Works effectively with field teams and utility partners, maintaining clear documentation and professional communication.Physical RequirementsAbility to lift and carry up to 75 lbsAbility to climb poles, ladders, and work at heightsAbility to dig, trench, and operate equipmentAbility to stand, walk, bend, and kneel for extended periodsAbility to work in confined spaces when necessaryVisual and manual dexterity to work with small components and electrical connectionsPlease noteThis is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to: following all required safety protocols and procedures, using appropriate personal protective equipment (PPE), operating vehicles and equipment safely, maintaining valid certifications and licenses as required, participating in mandatory safety training and meetings, reporting unsafe conditions or practices, passing required drug and alcohol screening, and maintaining physical capabilities necessary to perform essential job functions safely. Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.Additional CommentsITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.#J-18808-Ljbffr

Automotive Customer Service Representative jobs in Keithville