Customer Service Representative (Remote) Jobs in Cohasset, Massachusetts

High salary

Reminiscence Supervisor

Sunrise Senior Living Cohasset, MA

Reminiscence SupervisorWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.Job OverviewThe Reminiscence Supervisor is responsible for providing leadership support of the reminiscence neighborhood. The Reminiscence Supervisor is a working leader in the day to day operations directly supervising and assisting the reminiscence team, championing the designated care manager concept and providing resident care and services. Responsible for assisting in the recruiting, selection and training of team members as well as staffing and scheduling. Assists in promoting excellence in resident care and programming, assists with the outreach to families with an understanding of the evolving information on Alzheimer's disease. The Reminiscence Supervisor is responsible for assisting the community in maintaining high quality standards throughout the community.Responsibilities & QualificationsEssential DutiesAs a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:Supervision and LeadershipProvide supervision to the reminiscence team and support and assist the Reminiscence Coordinator and/or Resident Care Coordinator.Assist with scheduling and assigning daily tasks to the reminiscence team.Assist with staffing and scheduling according to operational and budgetary guidelines and federal, state/provincial, and local laws.Assist in daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.Take an active role in Crossover meetings to remain informed; brief incoming reminiscence team regarding resident updates and community news and concerns.Maintain visibility throughout the reminiscence neighborhoods and take initiative to assist team members.Resident ServicesReview clinical alerts to document and learn about pertinent information and any resident's physical and behavioral changes.Recognize resident changes in condition and take appropriate action.Assist with the monthly family support group meetings and necessary preparations.Assist with monthly and quarterly in-house social and family events.Assist with the network contacts and relationships and provide assistance in arranging for speakers from community groups/organizations to provide educational support for families of the residents.Assist with the inventorying, tracking, and ordering of necessary resident care supplies.Resident Care and ProgramsSupervise and assist the reminiscence team as well as providing direct resident care and services.Support the leadership activities of planning, organizing, facilitating, and assisting in the overall reminiscence operations and/or directly supervises assigned reminiscence neighborhoods as directed by supervisor in accordance with federal, state/provincial, and local laws and Sunrise quality service standards.Support the all-embracing quality delivery of the Resident Centered model.Demonstrate competence and lead/assist programming with partnership of the Activities and Volunteer Coordinator for the reminiscence neighborhood(s) according to the Reminiscence Guidelines policy and Sunrise quality service standards.Assist in the designing, scheduling, and facilitating of the reminiscence programs incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities.Review the resident's file prior to move-in and assist if appropriate in the Family Meeting, reviewing the Resident Profile and Individualized Service Plans (ISP) according to Sunrise quality service standards.Assist with developing the Daily Assignment Sheets, monitor ongoing progress for completion of tasks including hydration, and resident engagement in Life Skills programming.Assist with adding tasks to the electronic health record for the point of care documentation.Assist the Resident Care Director (RCD) with the assessment process to support the levels of care with the appropriate staffing levels.Quality Assurance and Regulatory ComplianceAssist in ensuring the community team follows all federal, state/provincial, and local laws and regulations and Sunrise quality service standards as it pertains to resident care and services.Understand essential quality service standards pertaining to resident care and services; partner with community team in striving for excellent quality care and service delivery.Assist in the development and implementing appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance audits.Assist in ensuring standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by the reminiscence team.Risk Management and General SafetyPartner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, SDS ( Safety Data Sheets) and Lockout Tagout procedures.Training and Contributing to Team SuccessParticipates as a member of a team and committed to working toward team goals.Demonstrate in daily interactions with others, our Team Member Credo.Commit to serving our residents and guests through our Principles of Service.Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.Attend regular meetings; Town Hall, Department Team Meetings, Crossover, and others as directed by the Supervisor / Department Coordinator.Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.Perform other duties as assigned.Core CompetenciesBuilding Customer LoyaltyBuilding TrustCommunicationContributing to Team SuccessManaging Work (includes Time Management)Planning and OrganizingQuality OrientationStress ToleranceTechnical / Professional KnowledgeExperience and QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.One (1) year experience preferred in assisted living, home health, long term care, or hospital industries and experience with memory impaired senior populationSupervisory/management experience preferred which may include supervising and responsibility of shift/daily operationsCollege degree and management experience with dementia care may be required per state/province requirementsAbility to handle multiple prioritiesPossess written and verbal skills for effective communication and the ability to facilitate small group presentationsCompetent in organizational, time management skillsDemonstrates good judgment, problem solving, and decision-making skillsPossess basic proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applicationsAs applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory complianceAbility to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and timesAbout SunriseReady to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.We also offer benefits and other compensation that include:Medical, Dental, Vision, Life, and Disability

Immediate Start

Reminiscence Supervisor

Massachusetts Staffing Cohasset, MA

Reminiscence SupervisorWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.Job Overview: The Reminiscence Supervisor is responsible for providing leadership support of the reminiscence neighborhood. The Reminiscence Supervisor is a working leader in the day to day operations directly supervising and assisting the reminiscence team, championing the designated care manager concept and providing resident care and services. Responsible for assisting in the recruiting, selection and training of team members as well as staffing and scheduling. Assists in promoting excellence in resident care and programming, assists with the outreach to families with an understanding of the evolving information on Alzheimer's disease. The Reminiscence Supervisor is responsible for assisting the community in maintaining high quality standards throughout the community.Responsibilities & QualificationsEssential Duties: As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:Supervision and Leadership Provide supervision to the reminiscence team and support and assist the Reminiscence Coordinator and/or Resident Care Coordinator.Assist with scheduling and assigning daily tasks to the reminiscence team.Assist with staffing and scheduling according to operational and budgetary guidelines and federal, state/provincial, and local laws.Assist in daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.Take an active role in Crossover meetings to remain informed; brief incoming reminiscence team regarding resident updates and community news and concerns.Maintain visibility throughout the reminiscence neighborhoods and take initiative to assist team members.Resident Services Review clinical alerts to document and learn about pertinent information and any resident's physical and behavioral changes.Recognize resident changes in condition and take appropriate action.Assist with the monthly family support group meetings and necessary preparations.Assist with monthly and quarterly in-house social and family events.Assist with the network contacts and relationships and provide assistance in arranging for speakers from community groups/organizations to provide educational support for families of the residents.Assist with the inventorying, tracking, and ordering of necessary resident care supplies.Resident Care and Programs Supervise and assist the reminiscence team as well as providing direct resident care and services.Support the leadership activities of planning, organizing, facilitating, and assisting in the overall reminiscence operations and/or directly supervises assigned reminiscence neighborhoods as directed by supervisor in accordance with federal, state/provincial, and local laws and Sunrise quality service standards.Support the all-embracing quality delivery of the Resident Centered model.Demonstrate competence and lead/assist programming with partnership of the Activities and Volunteer Coordinator for the reminiscence neighborhood(s) according to the Reminiscence Guidelines policy and Sunrise quality service standards.Assist in the designing, scheduling, and facilitating of the reminiscence programs incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities.Review the resident's file prior to move-in and assist if appropriate in the Family Meeting, reviewing the Resident Profile and Individualized Service Plans (ISP) according to Sunrise quality service standards.Assist with developing the Daily Assignment Sheets, monitor ongoing progress for completion of tasks including hydration, and resident engagement in Life Skills programming.Assist with adding tasks to the electronic health record for the point of care documentation.Assist the Resident Care Director (RCD) with the assessment process to support the levels of care with the appropriate staffing levels.Quality Assurance and Regulatory Compliance Assist in ensuring the community team follows all federal, state/provincial, and local laws and regulations and Sunrise quality service standards as it pertains to resident care and services.Understand essential quality service standards pertaining to resident care and services; partner with community team in striving for excellent quality care and service delivery.Assist in the development and implementing appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance audits.Assist in ensuring standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by the reminiscence team.Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, SDS ( Safety Data Sheets) and Lockout Tagout procedures.Training and Contributing to Team Success Participates as a member of a team and committed to working toward team goals.Demonstrate in daily interactions with others, our Team Member Credo.Commit to serving our residents and guests through our Principles of Service.Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.Attend regular meetings; Town Hall, Department Team Meetings, Crossover, and others as directed by the Supervisor / Department Coordinator.Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.Perform other duties as assigned.Core CompetenciesBuilding Customer LoyaltyBuilding TrustCommunicationContributing to Team SuccessManaging Work (includes Time Management)Planning and OrganizingQuality OrientationStress ToleranceTechnical / Professional KnowledgeExperience and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.One (1) year experience preferred in assisted living, home health, long term care, or hospital industries and experience with memory impaired senior populationSupervisory/management experience preferred which may include supervising and responsibility of shift/daily operationsCollege degree and management experience with dementia care may be required per state/province requirementsAbility to handle multiple prioritiesPossess written and verbal skills for effective communication and the ability to facilitate small group presentationsCompetent in organizational, time management skillsDemonstrates good judgment, problem solving, and decision-making skillsPossess basic proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applicationsAs applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory complianceAbility to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and timesAbout Sunrise: Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life. We also offer benefits and other compensation that include:Medical, Dental, Vision, Life, and Disability PlansRetirement Savings PlansEmployee Assistant Program / Discount ProgramPaid time off (PTO), sick time,

Dynamic Environment

Job Wellness Nurse RN

Sunrise Senior Living Cohasset, MA

Join Sunrise Senior LivingWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.Sunrise Of CohassetJob ID: 2025-227688Job OverviewThe Wellness Nurse is responsible for monitoring the health and well-being of our residents and provides leadership support and assistance with resident care and services. Responsibilities include but are not limited to overall well-being of our residents, assisting in training and monitoring of medication care administration, communication with resident support services and families, and maintaining clinical quality assurance while leading and demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents.Responsibilities & QualificationsEssential DutiesAs a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:Coordination of Health Needs:Identify on-going needs and services of residents in promotion of the highest quality resident services to be delivered.Ensure proper follow through, assessment, and documentation for residents with a change in health care services and status.Assist Resident Care Director (RCD) in conducting resident assessments at time of move in, 30 days post move in, semi-annually and with any change in status.Conduct monthly wellness visits for all residents.Assess, monitor, and follow up with residents who have experienced any fall, accident, or incident and document and report as required and directed.Document all pertinent information in the resident wellness file.Maintain communications with resident's family and or responsible party to ensure medical needs for the resident are being met.Contact resident's attending physician when necessary and/or upon family request.Ensure weights and vital signs are obtained monthly for each resident.Assist in maintaining wellness files according to Sunrise policies and federal and state/provincial regulations.Maintain medical supplies and emergency kits for the community.Provide clinical support and assistance to community team members as needed.Understand and follow infection control practices.Partner with the RCD and community team to promote infection control standards including any resident testing, training, and skills checks.Understand and practice the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials in compliance with universal care precautions.Medication ProgramsMonitor each resident's medication and treatment profile regularly to ensure each medication and treatment is administered as ordered and documented accurately.Transcribe physician orders Medication Administration Record Treatment Administration Record (MAR/TAR) to include initials, date and time 'noted' and, date faxed to pharmacy accurately and promptly.Complete MAR/TAR audit each month.Demonstrate and is knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse).Act as liaison for pharmacy services to ensure effective services for residents.Monitor the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.Complete Medication Observations and skills checks for medication care managers at the direction of the RCD.Quality Assurance and Regulatory ComplianceDemonstrate and is knowledgeable in the following key quality improvement areas:Resident Centered Care ModelAPIEQuality Care Indicators and OutcomesActively participates in Sunrise Quality Assurance Meetings and Clinical MeetingsDemonstrate and is knowledgeable in the following key regulations:All Federal, State/Provincial, and Local resident care and services regulationsResident RightsResident Assessment/Evaluation process in accordance with state/provincial regulatory requirements.Review Physician Reports of all new residents as directed by RCD.Order medications and equipment as directed by RCD.Demonstrate and is knowledgeable of Sunrise practices and guidelines in accordance with resident care programs to include skin, nutrition, behavior, falls, and bowel/bladder.Assist in implementation, training, and monitoring of documentation related to resident's clinical health and wellness.Ensure resident changes, concerns, and/or solutions are reported to RCD as appropriate.Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.Perform other duties as assigned.Core CompetenciesAbility to handle multiple prioritiesPossess written and verbal skills for effective communication and the ability to teach and guide team members to provide quality clinical careCompetent in organizational and time management skillsDemonstrate good judgment, problem solving and decision-making skillsExperience and QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.Graduate of approved college/school of nursingMaintains a current state/provincial license as a professional Registered Nurse (RN)Minimum of one (1) year experience in home health, assisted living, hospital, or long-term care environmentDemonstrates knowledge of nursing practices, techniques and methods applied to health and wellness resident care, and federal, state/provincial, and local regulationsDemonstrates knowledge of good assessment skillsDemonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applicationsAbility to work weekends, evenings, and flexible hours to be available to our customers at peak service delivery days and timesAbout SunriseReady to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.We also offer benefits and other compensation that include:Medical, Dental, Vision, Life, and Disability PlansRetirement Savings PlansEmployee Assistant Program / Discount ProgramPaid time off (PTO), sick time, and holiday payDaily Pay offered to get paid within hours of a shift (offered in the U.S. only)

Customer Service Representative (Remote) jobs in Cohasset