Customer Service Representative (Remote) Jobs in Emmitsburg, Maryland

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Customer Service Representative

LMR Technical Group Emmitsburg, MD

LMR Technical Group (LMR) is seeking Customer Service Representatives to join our team. Location: Emmitsburg, MD Job Description: The Customer Service Representative (CSR) will provide administrative and customer support for a national disaster and emergency management training program based in Emmitsburg, MD. The CSR will assist in managing and delivering a large-scale independent study program that serves millions of students across the country through efficient, courteous, and professional service. This position plays a key role in maintaining accurate student records, responding to inquiries, and ensuring timely communication with students, educational institutions, and state and local officials. Duties and Responsibilities: Respond to student inquiries via phone, email, and other communication channels within established timelines. Provide courteous, accurate, and professional customer service for online training participants nationwide. Process and reconcile student records in the Independent Study Database System (ISDBS), including duplicate accounts and updates to student information. Handle requests for official transcripts, group verifications, and student status updates. Manage and track correspondence received through multiple channels (email, fax, postal, or express mail). Support reporting by tracking and documenting customer service activities for inclusion in monthly metrics. Follow established Standard Operating Procedures (SOPs) and contribute to process improvement initiatives. Other related duties as assigned. Required Qualifications: Must be a U.S. citizen and eligible for a Public Trust background investigation. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Strong written and verbal communication skills. Ability to manage high-volume workloads with attention to accuracy and detail. Strong interpersonal skills and a commitment to quality customer service. Preferred Qualifications: Experience supporting national disaster, emergency management, or public service programs. Familiarity with data entry, record reconciliation, and information management systems. Demonstrated experience providing professional customer support via phone, email, or web-based systems. Experience working in a training, educational, or call center environment preferred. Associate degree or higher in business administration, communications, or a related field. *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include: Vacation Sick Leave Health and Welfare Benefits 401(k) About LMR: LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel. LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at [email protected]. EOE Disability/Veteran. EEOC Know Your Rights E-Verify Participation Poster Right to Work Poster Employee Polygraph Protection Act Poster FMLA Poster

Best Match

Customer Service Representative FEMA University

Systems Integration Inc Emmitsburg, MD

Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service to support a Government Program Management office located in Emmitsburg, MD. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!Responsibilities:Provide expert customer service in an educational/training environment.Provide user support on duplicate accounts and refer to appropriate contacts. Process emails that come into the National Disaster & Emergency Management University (NDEMU)Answer all phone calls during current hours of operation 8:00am – 4:30pmVerify Groups Verification Requests are accurate and meet all safeguards. Prepare and send official transcript requests to educational institutions requested.Qualifications:Must have a High School Diploma or equivalent.Must be able to obtain Public Trust Clearance Read, write, speak, and understand EnglishStrong written and verbal communication skills.Be computer-literate with Microsoft software such as Word, Excel, and Outlook2 to 3 years' experience in providing courteous customer support via telephone, email and the internet.

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Customer Service Representative

Edgewater Federal Solutions Emmitsburg, MD

Job Title: Customer Service RepresentativeLocation: Emmitsburg, MD Agency: FEMAJob Summary The Customer Service Representative (CSR) interacts with customers by addressing inquiries and resolving complaints. The CSR delivers effective customer service in an educational/training environment. Essential Functions Reconcile duplicate accounts Process mail (paper and electronic) Routine request responses Group verification reports Requests for official transcripts Other duties as assigned Job Specifications Ability to read, write, speak and understand English Computer-literate with Microsoft software (Word, Excel, Outlook) Experience in providing courteous customer support at a distance via telephone, email and the internet Education: High school diploma or equivalent Experience: Requires 1 - 2 years of experience providing customer service Must be able to pass DHS Suitability

Customer Service Representative

LMR Technical Group Emmitsburg, MD

Join to apply for the Customer Service Representative role at LMR Technical GroupLMR Technical Group (LMR) is seeking Customer Service Representatives to join our team.Location: Emmitsburg, MDThe Customer Service Representative (CSR) will provide administrative and customer support for a national disaster and emergency management training program based in Emmitsburg, MD. The CSR will assist in managing and delivering a large-scale independent study program that serves millions of students across the country through efficient, courteous, and professional service.This position plays a key role in maintaining accurate student records, responding to inquiries, and ensuring timely communication with students, educational institutions, and state and local officials.ResponsibilitiesRespond to student inquiries via phone, email, and other communication channels within established timelines.Provide courteous, accurate, and professional customer service for online training participants nationwide.Process and reconcile student records in the Independent Study Database System (ISDBS), including duplicate accounts and updates to student information.Handle requests for official transcripts, group verifications, and student status updates.Manage and track correspondence received through multiple channels (email, fax, postal, or express mail).Support reporting by tracking and documenting customer service activities for inclusion in monthly metrics.Follow established Standard Operating Procedures (SOPs) and contribute to process improvement initiatives.Other related duties as assigned.Required QualificationsMust be a U.S. citizen and eligible for a Public Trust background investigation.Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.Strong written and verbal communication skills.Ability to manage high-volume workloads with attention to accuracy and detail.Strong interpersonal skills and a commitment to quality customer service.Preferred QualificationsExperience supporting national disaster, emergency management, or public service programs.Familiarity with data entry, record reconciliation, and information management systems.Demonstrated experience providing professional customer support via phone, email, or web-based systems.Experience working in a training, educational, or call center environment preferred.Associate degree or higher in business administration, communications, or a related field.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.BenefitsMedical, Dental, and Vision InsuranceLife, AD&D, and Short-Term Disability Insurance401(k)Paid Time OffPaid HolidaysEmployee Assistance ProgramContinuing Education Reimbursement ProgramAbout LMRLMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel.LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at [email protected]. EOE Disability/Veteran.EEOC Know Your Rights • E-Verify Participation Poster • Right to Work Poster • Employee Polygraph Protection Act Poster • FMLA Poster#J-18808-Ljbffr

Customer Service Representative

Leading Solutions LLC Emmitsburg, MD

Customer Service Representative (CSR)Location: Emmitsburg, MD (NDEMU Campus)Schedule: Monday through Friday, 8:00 AM to 4:30 PM ESTPay: $21.54 per hour plus $5.09 H&WStart Date: Upon FEMA approval and contract awardOverviewLeading Solutions is seeking Customer Service Representatives to support FEMA’s National Disaster & Emergency Management University (NDEMU) Independent Study Program. This program provides nationwide emergency management training to millions of students annually. CSRs play a critical role in supporting student services, managing inquiries, updating student records, and ensuring an exceptional customer experience.This position requires professionalism, accuracy, and the ability to support a high-volume training program that serves federal, state, tribal, local, and public stakeholders. Six CSRs will support the mission, in accordance with FEMA’s PWS requirements.Key ResponsibilitiesCustomer Support and Student ServicesRespond to student inquiries via phone, email, and online submissions.Provide courteous, accurate, and prompt assistance in an educational/training environment.Support student needs related to applications, student profiles, exam records, and course completions.Account ManagementReconcile duplicate or conflicting student accounts using the ISDBS and OPM systems.Identify and elevate program or policy issues appropriately.Update student records and general profile data as needed.Transcript & Verification ProcessingProcess and verify Group Verification Requests in compliance with PII safeguards.Prepare and mail official student transcripts using FEMA-provided materials.Maintain accuracy and timeliness for transcript and verification workflows.Email & Call ManagementProcess all electronic mail inquiries within established timelines (20,000+ annually).Answer all customer service calls during core hours as required by the PWS.Document calls exceeding ten minutes for monthly reporting.Program Support & DocumentationSupport the creation, updating, and adherence to Standard Operating Procedures.Assist with new technology evaluations, system testing, and course information updates.Provide data for monthly reports and performance tracking metrics.Required QualificationsAbility to read, write, speak, and understand English clearly and professionally.Strong computer skills including Microsoft Word, Excel, and Outlook.Prior experience providing courteous and effective customer support via phone, email, or online platforms.Ability to work on site at NDEMU in Emmitsburg, MD.Must be a U.S. citizen and able to obtain FEMA Public Trust suitability.Preferred QualificationsExperience in call center, academic support, or federal customer service roles.Familiarity with student record systems or database-driven workflows.Ability to manage high-volume inquiries with accuracy and professionalism.Work Environment & Additional DetailsWork is performed on site in a FEMA-provided office environment.Episodic telework may be authorized during severe weather or facility closures, limited to email-only support.Training on FEMA systems and security requirements will be provided.All employees must complete required OPSEC, Insider Threat, and FOUO handling training within mandated timelines.#J-18808-Ljbffr

Work Life Balance

Customer Service Representative

Systems Integration, Inc. (SII) Emmitsburg, MD

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services.SII is searching for a Customer Service Representative to support a Government Program Management office located in Emmitsburg, MD. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government‑contracting industry!ResponsibilitiesProvide expert customer service in an educational/training environment.Provide user support on duplicate accounts and refer to appropriate contacts.Process emails that come into the National Disaster & Emergency Management University (NDEMU).Answer all phone calls during current hours of operation 8:00am – 4:30pm.Verify Groups Verification Requests are accurate and meet all safeguards.Prepare and send official transcript requests to educational institutions requested.QualificationsMust have a High School Diploma or equivalent.Must be able to obtain Public Trust Clearance.Read, write, speak, and understand English.Strong written and verbal communication skills.Be computer‑literate with Microsoft software such as Word, Excel, and Outlook.2 to 3 years' experience in providing courteous customer support via telephone, email and the internet.Job Posted by ApplicantPro#J-18808-Ljbffr

Customer Service Representative

LMR Technical Group Emmitsburg, MD

Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking Customer Service Representatives to join our team.Location: Emmitsburg, MDJob Description:The Customer Service Representative (CSR) will provide administrative and customer support for a national disaster and emergency management training program based in Emmitsburg, MD. The CSR will assist in managing and delivering a large-scale independent study program that serves millions of students across the country through efficient, courteous, and professional service.This position plays a key role in maintaining accurate student records, responding to inquiries, and ensuring timely communication with students, educational institutions, and state and local officials.Duties and Responsibilities:Respond to student inquiries via phone, email, and other communication channels within established timelines.Provide courteous, accurate, and professional customer service for online training participants nationwide.Process and reconcile student records in the Independent Study Database System (ISDBS), including duplicate accounts and updates to student information.Handle requests for official transcripts, group verifications, and student status updates.Manage and track correspondence received through multiple channels (email, fax, postal, or express mail).Support reporting by tracking and documenting customer service activities for inclusion in monthly metrics.Follow established Standard Operating Procedures (SOPs) and contribute to process improvement initiatives.Other related duties as assigned.Required Qualifications:Must be a U.S. citizen and eligible for a Public Trust background investigation.Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.Strong written and verbal communication skills.Ability to manage high-volume workloads with attention to accuracy and detail.Strong interpersonal skills and a commitment to quality customer service.Preferred Qualifications:Experience supporting national disaster, emergency management, or public service programs.Familiarity with data entry, record reconciliation, and information management systems.Demonstrated experience providing professional customer support via phone, email, or web-based systems.Experience working in a training, educational, or call center environment preferred.Associate degree or higher in business administration, communications, or a related field.*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits Include:VacationSick LeaveHealth and Welfare Benefits401(k)About LMR:LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel.LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at [email protected]. EOE Disability/Veteran.EEOC Know Your RightsE-Verify Participation PosterRight to Work PosterEmployee Polygraph Protection Act PosterFMLA Poster

Stationary Engineer I

Constellation Energy Emmitsburg, MD

Who We AreAs the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.Total RewardsConstellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.Expected hourly rate between $36.78 to $43.32, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). Primary Purpose of PositionConstellation New Energy is seeking a candidate to fill a position of Stationary Engineer at one of our plant facilities. This role will be responsible for the operation and maintenance of eight Cleaver Brooks 400 & 500 HP boilers and associated equipment at our customer's facility located in Frederick, Maryland. Primary Duties and AccountabilitiesMaintain & monitor safe working conditions identifies, corrects, and reports unsafe work areas, enforces safety compliance.Operate assigned plants as a Stationary Engineer in compliance with published Company operating and safety policies/procedures.Act as sole Constellation representative onsite at customer's facility. Maintain customer relationships with all customers served by assigned plantsMonitor assigned plant operations through various controls systems/technologies.Ability to be on-call and respond to emergency situationsResponds to dynamic 24/7 business environment via availability to work odd hours including periodic holidays and weekends throughout the year regarding changing plant conditions and risks.Compliance and Regulatory Obligations: Ensure all project obligations are successfully administered and regulatory requirements are met.Assure the safe, efficient, and continuous commodity supply to meet system demands.Ensure water quality at assigned plants by executing prescribed water management procedures and maintaining proper plant chemistry.Operate, maintain, and perform preventive/predictive maintenance and minor repairs on plant equipment, including Cleaver-Brooks Package Boilers.Create, maintain, and follow up on work orders for equipment repairs, documenting all maintenance activities and outcomes.Implement Lock-Out/Tag-Out (LOTO) procedures by identifying energy sources, applying effective lockout measures, and completing all required documentation.Participate in and complete all required training to comply with company safety and operating policies.Demonstrate working knowledge of fire-tube boiler operations, combustion processes, feedwater systems, and natural gas combustion hazards.Minimum QualificationsHigh school Diploma or GED 5-years of boiler operating experience, or an equivalent combination of education and relevant experienceGrade 1 Maryland Stationary Engineer license or ability to obtain one in a specified time framePossession of a Federal Security Clearance (HSPD-12 minimum) or eligibility to obtain oneMechanical and electrical aptitude, including working with switching up to 480 voltsProficient in Microsoft Office applications including Word, Excel and PowerPointAbility to define problems, research, collect data, establish facts, identify root cause, maintain confidentiality, analyze data, and draw valid conclusions/recommendationsStrong knowledge of customer service procedures, principles, interpersonal skills and strong communicationDemonstrated experience as a highly motivated self-starter with the ability to work independently Must have and maintain a valid driver's license Ability to lift up to 65 poundsAbility to work in a confined space and at various heightsAvailable to respond as needed in emergency situations Preferred QualificationsInstrumentation and Controls (I&C) Experience5-years experience in operating Cleaver Brooks Package BoilerExperience in production facilities with a focus on boiler water chemistry and associated systemsKnowledge of CB Hawk, Schneider Electric, or similar operating systemsPrior experience with the operation of centrifugal chillers and HVAC-related equipment

Student Worker - Athletics Equipment & Facilities (Work-Study or Non Work-Study)

Mount Saint Mary's College & Seminary Emmitsburg, MD

Position Title: Student Worker - Athletics Equipment & Facilities (Work-Study or Non Work-Study) Job Description: General Job Description: A student worker employee for the Facilities and Equipment Office is a representative of the office both in the office and on campus. The appointed individual will: Assist with athletic operations. Assist with laundry. Assist with game operations. Assist with inventory. Assist with moving equipment. Run campus errands. Learn particulars/responsibilities of the office. Be a friendly and outgoing team player. Perform other tasks as assigned. Salary and Hours Students are paid the current minimum wage for Maryland. Students will work a total of eight (8) hours per week. Full Time/Part Time: Part time

On-Site Student Services Specialist

Leading Solutions LLC Emmitsburg, MD

A nationwide emergency management training organization is seeking a Customer Service Representative to provide essential support for FEMA’s National Disaster & Emergency Management University. The role involves responding to student inquiries, managing records, and processing verification requests. Desired candidates should possess excellent communication skills and strong proficiency in Microsoft Office applications. This is an on-site position located in Emmitsburg, Maryland, offering a professional work environment with training on FEMA systems.#J-18808-Ljbffr

Customer Support Specialist — Government Programs

Systems Integration, Inc. Emmitsburg, MD

A leading IT services provider is seeking a Customer Service representative to support a Government Program Management office in Emmitsburg, MD. Responsibilities include providing customer service in an educational environment, processing inquiries, and handling phone calls. Candidates must possess a High School Diploma, strong communication skills, and should be computer-literate in Microsoft software. Experience in customer support is preferred. This is an opportunity for a rewarding career in government contracting.#J-18808-Ljbffr

Customer Service Project Manager

Systems Integration, Inc. (SII) Emmitsburg, MD

Join to apply for the Project Manager role at Systems Integration, Inc. (SII) .Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped U.S. government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for a Project Manager to support a Government Program Management office located in Emmitsburg, MD. Join our team to discover a professional and rewarding career in an exciting, fast‑paced, and growing government‑contracting industry!ResponsibilitiesServe as the primary Point of Contact (POC) for the client contract.Lead and supervise a team of 7 that includes a Deputy Project Manager and 6 Customer Service Representatives.Evaluate and test technologies supporting the Independent Study program; recommend enhancements to support the National Disaster & Emergency Management University (NDEMU).Ensure Customer Service Representatives (CSRs) deliver effective support in an educational/training environment.Produce monthly reports with statistical data on email, postal mailing, fax, phone, and applications volumes.Develop and maintain Standard Operating Procedures (SOPs) and workflow processes.Provide coaching on account reconciliation and elevate program/policy issues to appropriate government or IT resources.Ensure timely delivery of correspondence via appropriate channels.Guarantee all calls are answered during core operational hours per guidelines.Oversee the accurate and timely distribution of official transcripts.Qualifications5 years of Project Management experience with a proven record, track record of leading teams and managing projects.Ability to motivate teams, resolve conflicts and manage stakeholder expectations.Strong analytical, critical thinking skills.Strong decision‑making capabilities.Excellent verbal and written communication skills.Experience with Microsoft Outlook & Excel.Knowledge of records management laws and regulations including the National Archives and Records Administration (NARA) Records.Public Trust Clearance.Bachelor's Degree preferred.FEMA Experience preferred.Location: Emmitsburg, MDSalary: $125,000.00–$140,000.00#J-18808-Ljbffr

Program Manager FEMA University

Systems Integration, Inc. Emmitsburg, MD

Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Program Manager to support a Government Program Management office located in Emmitsburg, MD. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government‑contracting industry!Responsibilities Serve as the primary Point of Contact (POC) for the client contract.Lead and supervise a team of 7 that includes a Deputy Project Manager and 6 Customer Service Representatives.Evaluate and test technologies supporting the Independent Study program; recommend enhancements to support the National Disaster & Emergency Management University (NDEMU).Ensure Customer Service Representatives (CSRs) deliver effective support in an educational/training environment.Produce monthly reports with statistical data on email, postal mailing, fax, phone, and applications volumes.Develop and maintain Standard Operating Procedures (SOPS) and workflow processes.Provides coaching on account reconciliation and escalates program/policy issues to appropriate government or IT resources.Ensure timely delivery of correspondence via appropriate channels.Guarantee all calls are answered during core operational hours per guidelines.Oversee the accurate and timely distribution of official transcripts.Qualifications 5 years of Project Management experience with a proven record, track record of leading teams and managing projects.Ability to motivate teams, resolve conflicts and manage stakeholder expectations.Strong analytical, critical thinking skills.Strong decision‑making capabilities.Excellent verbal and written communication skills.Experience with Microsoft Outlook & Excel.Knowledge of records management laws and regulations including the National Archives and Records Administration (NARA) Records.Public Trust Clearance.Bachelor's Degree Preferred.FEMA Experience Preferred.This is an in-office position based in Emmitsburg, MDMust be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.#J-18808-Ljbffr

Project Manager

Council for Logistics Research, Inc. Emmitsburg, MD

Project ManagerCouncil for Logistics Research, Inc.Location: Emmittsburg, MD (National Emergency Training Center)Employment Type: Full-TimeBenefits Offered: Medical, Life Insurance, 401k, DentalSecurity Requirement: Public TrustThe Project Manager (PM) provides overall management, leadership, and coordination for FEMA’s Independent Study Program (ISP) Support Services contract. The PM serves as the single point of contact with FEMA’s Contracting Officer (CO) and Contracting Officer’s Representative (COR), ensuring quality, timely, and compliant execution of all deliverables under the Performance Work Statement (PWS). The PM is responsible for all contractor work performed, directs personnel, manages daily operations, and ensures contract compliance with FEMA’s policies, privacy requirements, and service standards.ResponsibilitiesDevelop and maintain Standard Operating Procedures (SOPs) and monthly statistical reports.Work with others in a team environment through Microsoft Office Suite (Word, Excel, PowerPoint, Teams).Coordinate multiple workstreams and maintain contract deliverable schedules.Ensure compliance with FEMA’s policies on Controlled Unclassified Information (CUI), records management, and Section 508 requirements.Demonstrate leadership in leading a team of customer service members to provide technical and customer support services for FEMA’s Independent Study Program.QualificationsFive (5) years of experience in project management or a related field.Demonstrated success in leading multi-person teams and supervising staff in a federal or academic training environment.Strong communication skills (verbal and written) to convey technical and administrative information to FEMA leadership.Analytical and critical thinking skills for evaluating problems, developing corrective actions, and improving processes.Decision-making ability to ensure mission continuity and deliverable quality.Must be able to read, write, speak, and understand English.Bachelor’s degree (Master’s preferred) in Business, Public Administration, Education, or related field preferred.PMP or equivalent project management certification preferred.Experience managing federal training, education, or records administration programs.Familiarity with Federal Records Act, FOIA, and Privacy Act requirements.Experience with FEMA or DHS systems and program reporting structures.CLR and its subcontractors shall abide by the requirements of 41CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, national origin, sexual orientation, and gender identity. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, protected veteran status or disability.#J-18808-Ljbffr

Project Manager - Federal Client

The Concourse Group LLC Emmitsburg, MD

Job DescriptionJob DescriptionSalary: Project Manager/ Deputy Project ManagerAdult Education and Training Program Focus Government ClientSUMMARY:The Concourse Group is seeking to fill two full-time positions as a Project Manager (PM) to work on-site in a Federal Government Environment for an Education and Training-based program. The Position will be required to be on site in Emmittsburg, Maryland Monday-Friday from 8:00am-4:30pm.PROJECT MANAGER:The PM will have a minimum of 5 years experience in project management or a related field.The Project Manager will be responsible for oversight and direction of a team of 7 people including the Deputy Project Manager and 6 customer service/administrative assistants. The PM will be the direct point of contact for the clients program manager and all key stakeholders and will be directly responsible for team performance and all reporting. The PM will also be responsible for providing support for the oversight and management of Government Databases and other Specialized Software such as student portals and program/project management systems. The PM will participate in regularly established planning and status calls with client leadership/stakeholders and will be able to communicate issues, recommended resolutions, status and actions, and other key information points concisely. The PM will have excellent verbal and written communication skills. The PM will also have experience training and supporting new staff, resolving conflicts, providing performance feedback and redirection, and will have excellent decision-making skills that drive outcomes and measurable success.POTENTIAL PM RESPONSIBILITIES:This is a client-facing position: Direct interactions with clients, both verbally and in writing, are required.Supporting the clients by interpreting their vision, creating a process to execute their vision, and coordinating with a team to make sure that a scope of work is defined and client expectations are elevated.Planning and execution of a kickoff meeting, establishment of regular cadence calls, and supporting the development of a phase-in plan.The development and preparation of communication plans, status and stakeholder reporting, briefings, and other written deliverables.Project management of communications plans, reporting, and deliverables, including weekly, monthly and yearly reports, meeting minutes, meeting scheduling, action tracking, milestone setting, and other project management actions.Development and execution of a QA/QC and risk mitigation plan.Oversight and monitoring of a team of 7 persons working in the areas of database and portal action execution, customer service response via phone, written inquiry, and portal submissions.Review of deliverables executed by the DPM.Managing task schedules, including development and implementation of the schedule, and communicating with both clients and the team to ensure that all deadlines are met.Managing small team execution in support of the project and client within a larger team environment.SKILLS AND ABILITIES:Ability to assemble, communicate, and present information clearlyboth orally in platforms such as MS Teams and in written formats such as MS Word, MS PowerPoint, MS Excel, and Adobe suite tools.Proficiency in utilizing a project management approach to support the design, development, and deployment of both internal and external client communication plans.Requires the ability to understand customer problems, quickly learn new tools and technologies, and work both independently and as part of a team.Ability to multi-task and keep action and performance data organized.Possess a strong combination of analytical skills, critical thinking, intellectual curiosity, and reporting acumen.Ability to interpret client requests then enthusiastically and creatively constructs and produces deliverables to exceed their expectations.Strong verbal, written, and interpersonal communication skills for maintaining client and consultant relationshipsAbility to solve problems using a detailed and well-ordered approach.Ability to work effectively with a cross-functional team to produce timely work products.Can work without direct supervision and independently with broad guidelines.Requires acritical eye for detail to ensure quality service, results, and client deliverables. Must be attentive to detail, maintain standards and actively check for errors before conveying final work product.Possess a client-first acumen that supports exceptional resultsMust demonstrate a commitment and history of being timely and meeting deadlines EDUCATION AND EXPERIENCE:Bachelor's degree in communications or a business-related majorFederal or Federal Contracting experience highly preferredPMP or other Project Management Certification preferredSmall team management/leadershipExperience with education, credentialing, or career development programs for professionals aAble to work closely and effectively communicate in a small team and broadly with client representatives and company leadership.Ability to efficiently multitask and deliver on client requests in a timely fashionSelf-directed with the ability to thrive in a detail oriented fast paced environmentDetail-oriented, yet able to move forward efficiently in the face of unanswered questionsOTHER:Must be organized, positive, proactive, and results-orientedS. citizenship is required.Must be able to pass and obtain a public trust backgroundMust live locally to the Emmitsburg, Maryland regionAn Interest in emergency preparedness and response is a plusABOUT CONCOURSE:We exist to provide the best possible programmatic and project management consulting support to inspire and empower our clients to achieve their important missions. A small business founded in 2001, The Concourse Group (Concourse) is an accomplished consulting firm committed to improving government project efficiency and budgetary goals with a focus on Making the Complex Simple. Concourse values client-focused service, innovation, and a drive to improve outcomes and results. Our clients are DOD and other federal agencies, state, and local governments; universities and colleges; and housing authorities who are driven, in the face of declining budgets, to recapitalize their assets and effectively manage their resources to optimize mission-critical programs and projects.This position is eligible for the comprehensive Concourse benefits package.Healthcare Insurance Benefit | Health, Dental, and Vision benefits. Company-paid employee premiums.Life Insurance | Company-paid benefit.Long-Term Disability Insurance | Company-paid benefit.Short-Term Disability Insurance | Employee-paid premium.Health Savings Account | Pre-tax employee contribution.401K | Pre-tax employee contribution and Concourse matches up to 4% of the employee contribution.Paid Time-Off (PTO) Benefit | 15 PTO days per year.Paid Holidays | Eleven (11) paid federal holidays. Equal Opportunity Employer

Customer Service Representative (Remote) jobs in Emmitsburg