Jobs in Grasonville, Maryland

High salary

Marine Service Technician - Grasonville

BIG THUNDER MARINE Grasonville, MD

Job Description Job Description Are you mechanically inclined and have a knack for technical learning? How would you like to work on luxurious high-powered boats and test drive them on the water at 100mph? Our Service Technicians work to diagnose and repair boats and engines on a diverse line of product that will keep you challenged while developing your skill set. Your office space will range from the shop floor to the open water, as you will never experience the same day twice. We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks and have expanded into Florida, New Jersey, North Carolina and Maryland. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere. Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of Iconic Marine. Job Status: Full-Time FLSA Status: Hourly, Non-Exempt Salary: Pay commensurate with experience. Essential Functions Statement(s) Examine marine watercraft (both in the water and in dry dock) to diagnose malfunctions and damage, work in tandem with service writers to schedule and give accurate quotes for repairs Perform maintenance in a variety of settings, such as mobile servicing at client locations Work quickly and efficiently, while keeping safety as the first priority Winterize and de-winterize watercraft. Ensure critical evaluation and double checks are performed. Perform maintenance, repair, and replacement of all major components of marine watercraft including: engines, drives, generators, transmissions, blowers, carburetors, starters, pumps, and props Install and repair components of the electrical system including: lights, instruments panels, ignition systems, and audio accessories. Safely operate hoists, hydraulic jacks, forklifts, tractors, and other marine mobility implements Prepare watercraft for boat shows to ensure they are loaded properly, trailers are inspected, and boats are shrink wrapped Continuously familiarize yourself with our inventory of new and used watercraft to successfully service them and prepare for delivery Ensure all warranty work is completed according to manufacturer’s guidelines and the Iconic Marine standard Ensure certifications are updated, and plan to attend courses that will enhance employee’s skill set Maintain the shop area daily and advise Service Manager of necessary repairs to facility, as needed Perform final walk through to ensure watercraft is in optimal condition prior to being released to clients or sent for delivery. Arrange immediate service to rectify outstanding issues POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Communication, Oral - Ability to communicate effectively with others using the spoken word. Enthusiastic - Ability to bring energy to the performance of a task. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. SKILLS & ABILITIES Education: High School Diploma or GED is required Experience: 2-4 years’ marine service experience, experience with current brands a plus Computer Skills: General computer skills required, will train on specific systems Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and boaters license. Marine Technician Certification from a reputable institution or manufacturer a plus WORK ENVIRONMENT Typical shop environment with moderate noise and exposure to heat and cold. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft. Iconic Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Iconic Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Retirement plan Vision insurance Paid Time Off

Dynamic Environment

Service Advisor - Grasonville

BIG THUNDER MARINE Grasonville, MD

Job Description Job Description We are looking for a people oriented individual to help share our love for all things water. You will be part of the foundation of growth for our company as we continue to expand our brand. The Service Advisor will help ensure our customers are serviced and back on the water to enjoy a lifetime of boating memories with friends and family. We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks, Florida, New Jersey, North Carolina, and Maryland. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere. Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Job Status: Full-Time FLSA Status: Hourly, Non-Exempt Salary: Pay commensurate with experience. Essential Functions Statement(s) Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are always updated Create preliminary service orders (SO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of watercraft. Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed Schedule service while working to accommodate client need and timetable, arrange client drop off and/or towing and transportation for watercraft if applicable Accurately prepare SO’s for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services Maintain watercraft records by recording problems and planned corrective action Collect payments due on cash accounts at the time-of-service completion Send finalized SO’s to Accounting Dept. immediately for billing and collections Work closely with fellow Advisors and Service team to identify best practices. Communicate suggestions for improvement to management team Continuously update skill set by participating in educational opportunities and read manufacturers' publications Ensure client satisfaction upon delivery or release of watercraft. Arrange immediate service to rectify outstanding issues. Follow up with client to confirm timely repairs are made Additional duties and responsibilities as assigned by Service Manager Job Performance Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Iconic Marine. Maintain databases and updating information as needed Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameter of schedules and time limits. Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency. Company Values Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions. Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal oriented. Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior. Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer oriented, understanding that ultimately, we sell fun through the goods and services we provide. Skills & Abilities Education: High School Diploma or GED is required, post-secondary education is desired Experience: 2-4 years’ marine service writer, parts, or service technician experience preferred Computer Skills: Must be proficient with Microsoft Office Suite and Google docs. Experience with DockMaster is valued. Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and FL boater’s license Work Environment Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft. Iconic Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Iconic Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Retirement plan Vision insurance Paid Time Off

Posted 10 hours ago

Best Match

Marine Service Technician Grasonville

BIG THUNDER MARINE Grasonville, MD

Are you mechanically inclined and have a knack for technical learning? How would you like to work on luxurious high-powered boats and test drive them on the water at 100mph? Our Service Technicians work to diagnose and repair boats and engines on a diverse line of products that will keep you challenged while developing your skill set. Your office space will range from the shop floor to the open water, as you will never experience the same day twice. We provide the ultimate boating experience for our clients while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks and have expanded into Florida, New Jersey, North Carolina, and Maryland. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on-water memories for boaters everywhere. Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of Iconic Marine. Job Status: Full-Time FLSA Status: Hourly, Non-Exempt Salary: Pay commensurate with experience. Essential Functions Statement(s) Examine marine watercraft (both in the water and in dry dock) to diagnose malfunctions and damage, work in tandem with service writers to schedule and give accurate quotes for repairs. Perform maintenance in a variety of settings, such as mobile servicing at client locations. Work quickly and efficiently, while keeping safety as the first priority. Winterize and de-winterize watercraft. Ensure critical evaluation and double checks are performed. Perform maintenance, repair, and replacement of all major components of marine watercraft including: engines, drives, generators, transmissions, blowers, carburetors, starters, pumps, and props. Install and repair components of the electrical system including: lights, instrument panels, ignition systems, and audio accessories. Safely operate hoists, hydraulic jacks, forklifts, tractors, and other marine mobility implements. Prepare watercraft for boat shows to ensure they are loaded properly, trailers are inspected, and boats are shrink wrapped. Continuously familiarize yourself with our inventory of new and used watercraft to successfully service them and prepare for delivery. Ensure all warranty work is completed according to manufacturer’s guidelines and the Iconic Marine standard. Ensure certifications are updated, and plan to attend courses that will enhance employee’s skill set. Maintain the shop area daily and advise Service Manager of necessary repairs to the facility, as needed. Perform final walk-through to ensure watercraft is in optimal condition prior to being released to clients or sent for delivery. Arrange immediate service to rectify outstanding issues. POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Communication, Oral - Ability to communicate effectively with others using the spoken word. Enthusiastic - Ability to bring energy to the performance of a task. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. SKILLS & ABILITIES Education: High School Diploma or GED is required. Experience: 2-4 years’ marine service experience, experience with current brands a plus. Computer Skills: General computer skills required, will train on specific systems. Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and boaters license. Marine Technician Certification from a reputable institution or manufacturer is a plus. WORK ENVIRONMENT Typical shop environment with moderate noise and exposure to heat and cold. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft. Iconic Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Iconic Marine is an Equal #J-18808-Ljbffr

Posted 10 hours ago

Quick Apply

Service Advisor Grasonville

BIG THUNDER MARINE Grasonville, MD

We are looking for a people-oriented individual to help share our love for all things water. You will be part of the foundation of growth for our company as we continue to expand our brand. The Service Advisor will help ensure our customers are serviced and back on the water to enjoy a lifetime of boating memories with friends and family. We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks, Florida, New Jersey, North Carolina, and Maryland. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on-water memories for boaters everywhere. Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Job Status: Full-Time FLSA Status: Hourly, Non-Exempt Salary: Pay commensurate with experience. Essential Functions Statement(s) Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are always updated. Create preliminary service orders (SO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of watercraft. Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed. Schedule service while working to accommodate client needs and timetable, arrange client drop-off and/or towing and transportation for watercraft if applicable. Accurately prepare SOs for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services. Maintain watercraft records by recording problems and planned corrective action. Collect payments due on cash accounts at the time-of-service completion. Send finalized SOs to Accounting Dept. immediately for billing and collections. Work closely with fellow Advisors and Service team to identify best practices. Communicate suggestions for improvement to the management team. Continuously update skill set by participating in educational opportunities and reading manufacturers' publications. Ensure client satisfaction upon delivery or release of watercraft. Arrange immediate service to rectify outstanding issues. Follow up with client to confirm timely repairs are made. Additional duties and responsibilities as assigned by Service Manager. Job Performance Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Iconic Marine. Maintain databases and update information as needed. Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameters of schedules and time limits. Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency. Company Values Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions. Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal-oriented. Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior. Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer-oriented, understanding that ultimately, we sell fun through the goods and services we provide. Skills & Abilities Education: High School Diploma or GED is required, post-secondary education is desired. Experience: 2-4 years’ marine service writer, parts, or service technician experience preferred. Computer Skills: Must be proficient with Microsoft Office Suite and Google Docs. Experience with DockMaster is valued. Certifications & Licenses: Must possess, or have the ability to obtain, a Class E driver's and FL boater’s license. Work Environment Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft. Iconic Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may #J-18808-Ljbffr

Maintenance Technician

Cogeco, Inc. Grasonville, MD

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences. As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 1.3 million business and residential customers across thirteen states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA). Why Work At Breezeline? As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values - How we act We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right. Job flexibility : We think everything you do matters - at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary Under general supervision, responsible for performing field technical work and servicing customer problems; troubleshooting, repair and maintenance of the cable television system. Essential Duties and Responsibilities include the following. Other duties may be assigned. Primarily responsible for preventative maintenance and repair of the hybrid fiber coax network (HFC), including all of its associated equipment in accordance with the company's Engineering Standards. Read and accurately interpret system/network design maps. Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit etc., according to technical specifications Identify and repair upstream and downstream ingress Complete end of line network testing to meet technical specifications. Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR) and Optical Time Domain Reflectometer (OTDR) Perform routine maintenance, troubleshoot and update records of standby power supplies according to technical specifications. Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant. Restore system service outages. Install, maintain, and repair television, internet cable & Telephony systems for residential and business clients. Perform CLI rideouts and monitor and repair signal leakages. Maintain tools and equipment inventory. Accurately complete work orders in a timely manner, maintain, secure and stock assigned vehicle and equipment. Ensure productivity is being tracked thru our NRBY application Work alongside Headend personal to properly OTDR any damage fiber Properly assist on projects such as: Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties to be launched, etc... must be able to assist Tech Ops on service related calls when operationally is required. all other duties assigned Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Integrity- Able to be tactful, maintain confidence, and foster an ethical work environment; prevents inappropriate behaviors by coworkers. Initiative- Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision. Planning, Prioritizing, and Goal Setting- Able to prepare for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans. Communication- Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well. Self-Development and Continuous Learning- Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development. Customer Focus- Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions. Attention to Detail- Able to be alert in high intensity/high risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of an organization. Mathematical Skills Ability to apply concepts of basic mathematics, algebra, and geometry. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Certificates, Licenses, Registrations Valid driver's license, satisfactory driving record within Company required standards. Other Skills and Abilities Ability to accurately measure distances, using tapes or other measuring devices. Ability to adhere to Local, Federal regulations and Company policies. Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 75 pounds). Must be able to climb ladders and operate Aerial Lift Equipment rated with a 350lb maximum total load capacity Ability to differentiate between different sizes and colors of wires. Ability to drive Company vehicles in a safe and responsible manner. Ability to make cable connections in tight spaces by bending, reaching, twisting. Ability to operate appropriate computer or test equipment associated with position. Ability to perform jobs from high places (i.e., poles and roofs). Ability to prioritize and organize effectively. Ability to use a variety of hand tools Other Qualifications 2 years experience as Service/Installation Technician. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate. Available Benefits: Competitive salary Medical coverage (including prescription and vision plans) Dental coverage Life Insurance (1x salary at no cost to employee) Long and short-term disability insurance (no cost to employee) Voluntary employee, spousal, and child life insurance Company recognized Holidays with additional Floating Holidays Paid Time Off (PTO) programs Comprehensive Flex Work Policy 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) Participation in the Employee Bonus Plan Participation in the Cogeco Stock Purchase Plan Complimentary and discounted broadband services (for those in our service area) Tuition Reimbursement Headspace Membership Opportunities for LinkedIn Learning subscriptions for select colleagues Company Vehicle is assigned for this position and may be available for commute. Location : Grasonville, MD Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]

Service Advisor - Grasonville

Big Thunder Marine Grasonville, MD

We are looking for a people oriented individual to help share our love for all things water. You will be part of the foundation of growth for our company as we continue to expand our brand. The Service Advisor will help ensure our customers are serviced and back on the water to enjoy a lifetime of boating memories with friends and family. We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks, Florida, New Jersey, North Carolina, and Maryland. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere. Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Job Status: Full-Time FLSA Status: Hourly, Non-Exempt Salary: Pay commensurate with experience. Essential Functions Statement(s) Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are always updated Create preliminary service orders (SO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of watercraft. Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed Schedule service while working to accommodate client need and timetable, arrange client drop off and/or towing and transportation for watercraft if applicable Accurately prepare SO's for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services Maintain watercraft records by recording problems and planned corrective action Collect payments due on cash accounts at the time-of-service completion Send finalized SO's to Accounting Dept. immediately for billing and collections Work closely with fellow Advisors and Service team to identify best practices. Communicate suggestions for improvement to management team Continuously update skill set by participating in educational opportunities and read manufacturers' publications Ensure client satisfaction upon delivery or release of watercraft. Arrange immediate service to rectify outstanding issues. Follow up with client to confirm timely repairs are made Additional duties and responsibilities as assigned by Service Manager Job Performance Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Iconic Marine. Maintain databases and updating information as needed Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameter of schedules and time limits. Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency. Company Values Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions. Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal oriented. Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior. Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer oriented, understanding that ultimately, we sell fun through the goods and services we provide. Skills & Abilities Education: High School Diploma or GED is required, post-secondary education is desired Experience: 2-4 years' marine service writer, parts, or service technician experience preferred Computer Skills: Must be proficient with Microsoft Office Suite and Google docs. Experience with DockMaster is valued. Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and FL boater's license Work Environment Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft. Iconic Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Iconic Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Retirement plan Vision insurance Paid Time Off

Service Advisor

MarineMax Grasonville, MD

OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner. KEY TASKS: Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders. Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion. Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order. Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced. Greet customers and determine needs, providing clear and precise instructions on the work order for the technician. Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day. Promote the sale of additional labor services, parts and accessories in a professional manner for each customer. Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval. Schedule, coordinate and follow-up on sublet contractors. Inspect quality of work performed as required, prior to delivery to the customer. Communicate with the customer during repairs and coordinate customer pick-up. Finalize and invoice work orders. Provide prompt, detailed and timely flow of all paperwork. Other Duties as assigned. KEY RESULT AREAS: Internal/external customer satisfaction/FANS Turnaround time on repair work Effective communication with the customer Accurate invoices Accurate and organized service repair orders Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed. * MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Posted 10 hours ago

Service Advisor - Grasonville

Big Thunder Marine Grasonville, MD

We are looking for a people oriented individual to help share our love for all things water. You will be part of the foundation of growth for our company as we continue to expand our brand. The Service Advisor will help ensure our customers are serviced and back on the water to enjoy a lifetime of boating memories with friends and family. We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks, Florida, New Jersey, North Carolina, and Maryland. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere. Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Job Status: Full-Time FLSA Status: Hourly, Non-Exempt Salary: Pay commensurate with experience. Essential Functions Statement(s) Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are always updated Create preliminary service orders (SO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of watercraft. Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed Schedule service while working to accommodate client need and timetable, arrange client drop off and/or towing and transportation for watercraft if applicable Accurately prepare SO's for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services Maintain watercraft records by recording problems and planned corrective action Collect payments due on cash accounts at the time-of-service completion Send finalized SO's to Accounting Dept. immediately for billing and collections Work closely with fellow Advisors and Service team to identify best practices. Communicate suggestions for improvement to management team Continuously update skill set by participating in educational opportunities and read manufacturers' publications Ensure client satisfaction upon delivery or release of watercraft. Arrange immediate service to rectify outstanding issues. Follow up with client to confirm timely repairs are made Additional duties and responsibilities as assigned by Service Manager Job Performance Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Iconic Marine. Maintain databases and updating information as needed Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameter of schedules and time limits. Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency. Company Values Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions. Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal oriented. Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior. Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer oriented, understanding that ultimately, we sell fun through the goods and services we provide. Skills & Abilities Education: High School Diploma or GED is required, post-secondary education is desired Experience: 2-4 years' marine service writer, parts, or service technician experience preferred Computer Skills: Must be proficient with Microsoft Office Suite and Google docs. Experience with DockMaster is valued. Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and FL boater's license Work Environment Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft. Iconic Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Iconic Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Retirement plan Vision insurance Paid Time Off