Automotive Customer Service Representative Jobs in Acton, Maine

Posted 23 hours ago

Best Match

Customer Care Representative

Morphius Corp Acton, CA

Must reside in California We are seeking employees to join our company in working remotely across California. Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely. We work in conjunction with different Unions across California, and we provided them with the benefits they receive on behalf of their Union. The role of a Union Benefits Coordinator would be to assist each member in receiving their specific benefits. Qualifications: Ability to build rapport with members Customer Service Skills Time management Basic Computer knowledge What we offer: Full time Work from home Benefits: Medical & Dental Flexible hours Growth opportunities

Posted 23 hours ago

Immediate Start

Customer Care Representative

Morphius Corp Acton, CA

Must reside in California We are seeking employees to join our company in working remotely across California. Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely. We work in conjunction with different Unions across California, and we provided them with the benefits they receive on behalf of their Union. The role of a Union Benefits Coordinator would be to assist each member in receiving their specific benefits. Qualifications: Ability to build rapport with members Customer Service Skills Time management Basic Computer knowledge What we offer: Full time Work from home Benefits: Medical & Dental Flexible hours Growth opportunities Powered by JazzHR

High salary

Job Client Support Representative

Element Acton, MA

Client Support Representative Element has an opportunity for a Client Support Representative to join our expanding team in Acton, MA. The role of the Client Support Representative is to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded, as well as to process customers through the certification process. Responsibilities The specific duties of the Client Support Representatives are as follows: Day to day maintenance and security of assigned Client files. Development of new assigned Client files Contract Review (possible technical review/input may be required) Scope statement development Preliminary activity schedule development Direct support of assigned Client requirements & needs Questions and answers Requests and inquiries Updates information and new developments Provides client notifications of activities Levels of Client satisfaction Use of Registration and NQA Logo Tracking and administering Customer Complaints and associated CPAR's Adhering to established KPI's of the Operations Department Maintenance of Client Registration Provides Transmittal or activity information File reviews (unless as defined by accreditation schemes) CAP (Corrective Action Preventions) "chasing" & reviews Conducted Reviews Support company initiatives related to the client Provides input to the Blue List as appropriate Support program management efforts as appropriate Certificate Maintenance Multi-site audit planners and associated multi-site required documents Financial Support Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses) Client collections Skills / Qualifications High school diploma or equivalent. 2-3 years of customer service related skills Knowledge of Microsoft Office and EQM computer programs (database awareness) Excellent and personable communication skills Work collaboratively as team member as well as independently Detail oriented, well organized, and adept at multitasking Excellent oral and written communication skills Willingness and ability to problem solve and expand technical skills and knowledge Dedication to continuous improvement professionally and in support of operation procedures Flexible and willing to take on other duties as assigned High energy and positive attitude Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) "If you need an accommodation filling out an application, or applying to a job, please email [email protected]"

Job Customer Service and Automotive Team Lead

Element Acton, MA

Customer Service and Automotive Team Lead Element Acton has a current opening for a Customer Service and Automotive Team Lead to join our growing team. Responsibilities Oversight of Client Support Representative Team in a professional manner to promote proactive customer service. Assist in client retention initiatives. Liaise with Operations Manager to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded. Hire and train Client Support Representatives to NQA, USA's processes and system manual requirements. Proactively monitor CSR / EQM Dashboards to maintain internal efficiency and initiate process improvement plans where deficiencies are identified for process and personnel. Liaise with all levels of the organization to identify solutions to internal efficiency and effectiveness issues, chair meetings, generate minutes, produce progress reports, ensure action items are completed in line with established timeframe. Assist in Management of customer complaints with Operations Manager and Auditor Support Manager. Support Accounting Receivables initiatives set by Operations Manager. Reporting on Operational Metrics that support the group, i.e. CFC's, Overdue NCRs, etc. Communication with the auditor and CSRs on the purpose of scheduling. Manage full time auditor schedules to ensure they are meeting utilization numbers with CSRs and Operations Manager. Coordinate auditor schedules with client needs through auditor allocation. Resource management to ensure auditors meet logistic, competence, utilization and customer requirements. New auditor onboarding process efficiency with Auditor Support Manager. Utilize EQM to maintain information regarding scheduling activities, including auditor and client information. Reporting on Scheduling Objectives, Full Time Utilization. Direct communication liaison with NQA UK sector manager to relay critical information, training, etc. to US office. Schedule Automotive audits as required per IATF rules directly with auditors and customers. Monitor NCR process for all automotive clients to ensure IATF KPIs are met. Assist in oversight process on all IATF database activities for US office. Plan industry required witness audit reports. Support all other IATF office audits, internal audits, corrective actions and other actions as needed. Complete data integrity activities for QSD/GM and Business Units as required. Provide direct input to team performance appraisals / reviews. Skills / Qualifications Bachelors Degree 1-3 years Management Experience 3-5 years related experience in a regulated industry Knowledge of Microsoft Office and EQM computer programs (database awareness) Data driven decision making Excellent administrative skills Excellent written and verbal skills Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) "If you need an accommodation filling out an application, or applying to a job, please email [email protected]"

B2B Sales Representative

Slice Merchant Services Acton

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services is seeking driven, ambitious outside sales professionals to join our most aggressive and lucrative Sales Representative Program ever offered.Demonstrate your passion and sales skills by offering businesses in your local community substantial savings and upgraded state-of-the-art equipment. Get Paid while you learn an exciting new business in merchant services sales, weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training,WHAT THE COMPENSATION PACKAGE OFFERS:UNCAPPED EARNING POTENTIALAGGRESSIVE COMMISSIONSLARGE DAILY/WEEKLY/MONTHLY BONUSESRESIDUALSVARIOUS SELF-SOURCE BONUSESOUR SUCCESSFUL SALES AGENTS MAKE OVER $100K WITH OUR MULTIPLE REVENUE STREAM COMPENSATION PACKAGEUNMATCHED FEATURES THAT WE OFFER:IN-DEPTH ONGOING TRAINING WITH EXCELLENT SALES MANAGEMENTPRE-SET COMPANY APPOINTMENTS (TRUE TRIPLE CONFIRMED LEADS)PROVEN SALES PROCESSES THAT ARE RESULTS DRIVENFULL SUITE OF PROFESSIONALLY BRANDED MARKETING MATERIALS & PRESENTATION TOOLSANYTIME LIVE MANAGER ASSISTANCEONLINE TRAINING & DOCUMENTS LIBRARYE-SIGN APPLICATION OPTION (RAPID & EASY)EXPERIENCE THAT WE ARE LOOKING FOR:At least 2 years of business-to-business (B2B) sales experience preferredExcellent verbal, written, interpersonal, relationship building and presentation skillsStrong work ethic with a drive to succeedAbility to self-source your own leads through a combination of cold calling and networkingProven outside or field sales experience with a track record of hitting or exceeding sales goalsBELOW ARE A PLUS BUT NOT REQUIRED:Cold calling sales ability, with assertive, positive, persistent styleBilingualMotivated self-starter with effective time management skillsGoal-oriented and ambitious with capacity and drive to each and exceed quotasWHAT YOU WILL DO:As an Outside Sales representative with Slice Merchant Services, you will present our most popular and cutting-edge Dual Pricing Program to merchants offering them a revolutionary way to accept credit/debit cards. This program offers merchants to eliminate their current credit/debit card processing fees once and for all. This provides substantial savings for the merchant and makes it easy for you to make sales daily and reach your goals.Develop strong business relationships with business owners, by cold calling small to medium-sized businessesCollaborate with your Sales Manager to prepare and present competitive sales proposalsAttend assigned pre-set company appointmentsIf you read all the way down here, you are most likely a great fit for the opportunity.This is a 1099 commision-only roleAPPLY NOW!

Posted 23 hours ago

Sales Representative – Reconstructive Orthopedics

Medacta USA Acton, MA

Position Summary The Sales Representative is responsible for driving growth within an assigned territory by supporting surgical cases, developing new business, and promoting Medacta’s reconstructive orthopedic products and technologies. This role requires a high level of professionalism, clinical aptitude, and accountability. Candidates must demonstrate the ability to perform in fast-paced operating room environments while meeting aggressive sales and service expectations. Key Responsibilities Drive sales of Medacta reconstructive implant systems and services within assigned territory Provide technical surgical case coverage to ensure safe and effective product use Develop and execute annual business plans aligned with territory quotas and growth goals Build and manage a qualified pipeline through cold calling, hospital networking, referrals, and contracting efforts Sell consultatively by aligning Medacta solutions to surgeon needs and procedural workflows Leverage Medacta Medical Education programs to train new customers and advance existing relationships Maintain accurate CRM, pipeline, and reporting documentation Adhere strictly to Medacta pricing, compliance, inventory, and credentialing policies Travel extensively for case coverage, customer engagement, and business development Candidate Profile & Qualifications Education Bachelor’s degree required Medical, clinical, or science-based background strongly preferred Experience Prior medical device sales experience preferred Candidates without direct device experience must demonstrate readiness through and MSC on-campus program. Skills & Attributes Strong communication, presentation, and interpersonal skills Ability to perform under pressure in operating room environments Proven discipline, organization, and follow-through Sales mindset with a consultative, customer-first approach Willingness to be coached, evaluated, and held to high performance standards> Credentialing & Physical Requirements Must meet hospital credentialing requirements (vaccinations, TB testing, titers, etc.) Ability to lift and transport surgical instrumentation up to 40 lbs Frequent standing, walking, and case coverage in hospitals and operating rooms Travel ~50% local travel for cases ~25% overnight travel Compensation Important Program Disclosure Participation in Medical Sales College (MSC) is part of the evaluation and hiring pathway for select Medacta sales roles through the Industry Partner Program. Medacta partners with MSC through its Industry Partner Program to identify, evaluate, and develop top-tier medical device sales talent. Candidates may be required to: Complete MSC training Participate in structured evaluations Demonstrate readiness against Medacta’s real-world sales and clinical expectations Completion of the program does not guarantee employment, but successful candidates are positioned for accelerated consideration and long-term success with Medacta. If you're looking for a tremendous opportunity that will jump start your career in Medical Device Sales, this is an opportunity you don't want to miss. Apply Now! About Medacta Medacta is a Swiss-based orthopedic company founded in 1999 and recognized globally for innovation in joint reconstruction and surgical technique. Medacta pioneered the AMIS® Anterior Minimally Invasive Hip Surgery, the MyKA™ Kinematic Alignment Platform, and the NextAR™ Augmented Reality Surgical Platform, delivering precision-driven solutions across hip, knee, shoulder, and spine procedures. Medacta’s MySolutions™ technology combines advanced kinematic modeling, 3D planning, and personalized implant strategies—empowering surgeons to improve outcomes and elevate patient care worldwide.

Customer Service Representative Supervisor

AmeriVet Partners Management, Inc. Acton, MA

* Follow established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.* Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies.* Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.* Uses active listening skills to obtain all necessary medical and personal information from the client.* Discerns any potential client problems, complaints, or questions and handles them appropriately.* Relays medical instructions; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.* Communicates with clients as needed regarding invoices and the medical status of their pets.* Makes calls to clients on a timely basis from a call-back list.* Provides clients with any information or instructions they will need prior to their appointments.* Contact clients to schedule recheck appointments, confirm appointments and pre-surgical instructions.* Maintains knowledge of current wellness-care standards and common medical problems.* Maintain current client contact information.* Adheres to all hospital policies, standards, and procedures, including but not limited to dress code, grooming, smoking, and personal calls, as stated in the hospital procedures manual.* Communicates basic patient preventative care protocols to clients.* Maintains knowledge of the practice’s products and services.* Improves veterinary knowledge by taking advantage of staff meetings and in-house training.* Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.* Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.* Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.* Utilizes Workday to clock in and out at the beginning and end of each day as well as breaks.* Organizes work area and exercises time-management skills to maximize personal efficiency.* Prioritizes tasks and handles multiple tasks in a calm, organized manner.* Excellent verbal and written communication skills* Dedicated excellence in client service* Ability to properly prioritize and complete tasks simultaneously* Ability to solve problems and adapt to multiple situations* Have knowledge of principles and processes of animal handling/patient care and knowledge of common veterinary drugs* Focus on operational and organizational excellence.* Demonstrates patience and empathy, strengths needed for this position.* High school diploma* A degree in veterinary or relevant field (preferred)* 3 years of customer service experience* 1 year of veterinary medicine experience* 1 year of leadership experience (preferred)* Competitive pay ($19-$22/hour), with additional performance-based bonuses* 1 year of leadership experience (preferred)* 401(k) with company match* CE allowance to allow for knowledge growth opportunities* Employee pet discounts#J-18808-Ljbffr

Desjardins Insurance Account Representative

Richard Demille - Desjardins Insurance Agent Acton, ON

Job DescriptionJob DescriptionInsurance Sales AdvisorLocation: OAKVILLE, ONT Type: Full Time, PermanentPosition Overview:Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.Responsibilities:Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Provide prompt, accurate, and friendly customer service.Knowledge of Insurance products and how they help people manage their risksMeet deadlines with accuracy and thoroughness.Reaching monthly sales targetsBenefits of working with us:Salary (sales team)Uncapped Commission (P&C + LIFE - % of premium sold)Annual Bonus (subject to office qualification, etc.)Ad-Hoc/Monthly/quarterly team promotions and bonus will be availableAnnual Travel bonus baid by agent (Office must qualify)3 weeks vacationHealth and Dental Benefits (after 3 months)RRSP match programTechnology (laptop)Potential for total compensation over 6 figuresQualifications and ExperienceSales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferredSuccessful track record of meeting sales goals/quotas preferredNetworking experience preferredExcellent interpersonal skillsExcellent communication skills - written, verbal and listeningProactive in problem solvingDedicated to customer serviceAbility to multi-taskAbility to make presentations to potential customersProperty & Casualty license (OTL license preferred/must be able to obtain - all licencing fees to be paid by Agent on successful completion)LLQP to be obtained within 3 months of start in order to service existing customers (all licencing fees to be paid by Agent on successful completion)Desjardins is a leading provider of Auto, Home and Life insurance as well as Financial services in Canada, with the passion to become the customer's first and best choice in the products and services we provide. Training provided for the licensed candidate. This is a Full-time position within a Desjardins Insurance Agency in Oakville.We thank all applicants for their interest, however, only those selected for interview will be contacted.Richard Demille Insurance and Financial Services Ltd.These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This Agents’ employees are not employees of Desjardins. Independent contractor Agents are responsible for and make all employment decisions regarding their employees.

CSR - Customer Service Representative

WECO Acton, MA

Customer Service RepresentativeWeco Hospitality is seeking a Customer Service Representative to join our team! This will be a remote position, we are looking for someone with an amazing attitude who is always ready to help customers and wants to grow within the company!Great working environment! We value teamwork and openness! We believe in being open to change and continuous improvement, and we always try to do the right thing. We also believe that our associates are valuable and we all have a responsibility to provide them with the best customer service possible!Responsibilities:Deliver an outstanding store experience that improves customer loyalty.Help our clients identify the right solutions to customer billing, technical, and/or account issues.Problem solve and make professional judgement on whether customers qualify for the in-store services that the firm's clients offer.Participate in the company's social media campaignsDevelop strong leadership and interpersonal skills.Driving sales through retail promotions with a positive attitude!Qualifications:Previous experience in Marketing, Retail, Food Industry, Customer Service, and Sales is a plus, but not required!Ability to build rapport with clientsEffective listening skillsStrong negotiation and leadership skillsDeadline and results-orientedSelf-motivated and proactive qualitiesAbility to effectively communicate with customers, peers, and managementWhy work for us?Health insuranceHourly pay + Weekly BonusesWeekly pay every FridayFull time / Part time / Seasonal OpportunitiesCompany paid travelMajor Holidays offWe are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Client Support Representative

Franklin Professionals Acton, MA

Operations Department Support RoleThis role supports the Operations Department, which is responsible for ensuring that assessment activities are conducted professionally and that client expectations are consistently exceeded. The position plays a key role in guiding clients through the certification process while maintaining high-quality service standards.Key ResponsibilitiesEnsure assessment activities are technically sound and exceed client expectations.Manage the client journey through the certification lifecycle.Primary DutiesMaintain proactive communication with assigned clients.Track and update various status reports.Create and maintain client profiles within the EQM database.Perform complex clerical tasks following established protocols.Compile data from various sources to generate reports and listings.Interact with clients professionally to offer timely assistance.Maintain audit planners for multisite accounts and support certificate-related tasks.Client Support ResponsibilitiesServe as the main point of contact for assigned clients from the start of the service agreement through their lifecycle, unless reassigned.Maintain and secure client files.Develop new client files including contract review, scope development, and activity schedules.Address client inquiries, provide updates, and manage client satisfaction.Administer use of logos, process complaints, and track corrective actions.Ensure adherence to Operations KPIs and certification maintenance requirements.Support program management initiatives and maintain necessary documentation for multisite audits.Assist with invoicing, expense rebilling, and collections as needed.Qualifications & ExperienceHigh school diploma or equivalent required.23 years of customer service experience preferred.Strong written and verbal communication skills in English.Knowledge of ISO 9001 and related certification schemes is an asset.Proficiency in Microsoft Office; experience with EQM or similar database systems preferred.Must possess excellent administrative and client interaction skills.Preferred SkillsStrong interpersonal and communication abilities.Ability to work independently and within a team.Highly organized and capable of managing multiple tasks simultaneously.Positive attitude and a proactive, problem-solving mindset.Commitment to professional growth and continuous improvement.Flexibility to take on additional duties as required.Working ConditionsRemote work arrangement with support from the Acton, MA office.Equal Employment Opportunity StatementThis organization is committed to providing equal employment opportunities to all individuals regardless of race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, age, national origin, disability, pregnancy, childbirth or related medical conditions. All employment decisions, including recruitment, hiring, promotions, compensation, and terminations, are made without bias.

Patient Collections Representative

APDerm Acton, MA

Patient Collections RepresentativeWe are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office.Primary ResponsibilitiesAnswer incoming patient phone callsProcess patient credit card payments and patient checksMaintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.Support APDerm's mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.Secondary ResponsibilitiesMake outgoing phone calls to patients to collect outstanding balancesSend collection letters as neededQualificationsRequired - GED / High School Equivalent Preferred - Bachelor's degree in Finance, Healthcare Administration, Business or related fieldComplete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)Excellent communication skills, written and oral.Strong organization skills.Well-organized with attention to detail.Excellent follow-up skills.Ability to manage multiple tasks simultaneously.Ability to work as a team player.At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient's needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.Our team members enjoy a world-class benefits plan with a broad range of options including:Medical plansDental planHealthcare Savings Account (HSA)401k plan with generous matchEmployee Assistance PlanAdditional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLACThe salary for this role will range from USD $20.55 to 27.89 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.Please email [email protected] if you need a disability accommodation for any part of the employment process.

B2B Sales Representative

Slice Merchant Services Acton, MA

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services is seeking driven, ambitious outside sales professionals to join our most aggressive and lucrative Sales Representative Program ever offered.Demonstrate your passion and sales skills by offering businesses in your local community substantial savings and upgraded state-of-the-art equipment. Get Paid while you learn an exciting new business in merchant services sales, weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training,WHAT THE COMPENSATION PACKAGE OFFERS:UNCAPPED EARNING POTENTIALAGGRESSIVE COMMISSIONSLARGE DAILY/WEEKLY/MONTHLY BONUSESRESIDUALSVARIOUS SELF-SOURCE BONUSESOUR SUCCESSFUL SALES AGENTS MAKE OVER $100K WITH OUR MULTIPLE REVENUE STREAM COMPENSATION PACKAGEUNMATCHED FEATURES THAT WE OFFER:IN-DEPTH ONGOING TRAINING WITH EXCELLENT SALES MANAGEMENTPRE-SET COMPANY APPOINTMENTS (TRUE TRIPLE CONFIRMED LEADS)PROVEN SALES PROCESSES THAT ARE RESULTS DRIVENFULL SUITE OF PROFESSIONALLY BRANDED MARKETING MATERIALS & PRESENTATION TOOLSANYTIME LIVE MANAGER ASSISTANCEONLINE TRAINING & DOCUMENTS LIBRARYE-SIGN APPLICATION OPTION (RAPID & EASY)EXPERIENCE THAT WE ARE LOOKING FOR:At least 2 years of business-to-business (B2B) sales experience preferredExcellent verbal, written, interpersonal, relationship building and presentation skillsStrong work ethic with a drive to succeedAbility to self-source your own leads through a combination of cold calling and networkingProven outside or field sales experience with a track record of hitting or exceeding sales goalsBELOW ARE A PLUS BUT NOT REQUIRED:Cold calling sales ability, with assertive, positive, persistent styleBilingualMotivated self-starter with effective time management skillsGoal-oriented and ambitious with capacity and drive to each and exceed quotasWHAT YOU WILL DO:As an Outside Sales representative with Slice Merchant Services, you will present our most popular and cutting-edge Dual Pricing Program to merchants offering them a revolutionary way to accept credit/debit cards. This program offers merchants to eliminate their current credit/debit card processing fees once and for all. This provides substantial savings for the merchant and makes it easy for you to make sales daily and reach your goals.Develop strong business relationships with business owners, by cold calling small to medium-sized businessesCollaborate with your Sales Manager to prepare and present competitive sales proposalsAttend assigned pre-set company appointmentsIf you read all the way down here, you are most likely a great fit for the opportunity.This is a 1099 commision-only roleAPPLY NOW!

Job Client Support Representative

Element Acton, MA

Client Support RepresentativeElement has an opportunity for a Client Support Representative to join our expanding team in Acton, MA. The role of the Client Support Representative is to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded, as well as to process customers through the certification process.ResponsibilitiesThe specific duties of the Client Support Representatives are as follows:Day to day maintenance and security of assigned Client files.Development of new assigned Client filesContract Review (possible technical review/input may be required)Scope statement developmentPreliminary activity schedule developmentDirect support of assigned Client requirements & needsQuestions and answersRequests and inquiriesUpdates information and new developmentsProvides client notifications of activitiesLevels of Client satisfactionUse of Registration and NQA LogoTracking and administering Customer Complaints and associated CPAR'sAdhering to established KPI's of the Operations DepartmentMaintenance of Client RegistrationProvides Transmittal or activity informationFile reviews (unless as defined by accreditation schemes)CAP (Corrective Action Preventions) "chasing" & reviewsConducted ReviewsSupport company initiatives related to the clientProvides input to the Blue List as appropriateSupport program management efforts as appropriateCertificate MaintenanceMulti-site audit planners and associated multi-site required documentsFinancial SupportAssist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)Client collectionsSkills / QualificationsHigh school diploma or equivalent.2-3 years of customer service related skillsKnowledge of Microsoft Office and EQM computer programs (database awareness)Excellent and personable communication skillsWork collaboratively as team member as well as independentlyDetail oriented, well organized, and adept at multitaskingExcellent oral and written communication skillsWillingness and ability to problem solve and expand technical skills and knowledgeDedication to continuous improvement professionally and in support of operation proceduresFlexible and willing to take on other duties as assignedHigh energy and positive attitudeCompany OverviewElement is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)"If you need an accommodation filling out an application, or applying to a job, please email [email protected]"

Job Client Support Representative

Element Acton, MA

Client Support RepresentativeElement has an opportunity for a Client Support Representative to join our expanding team in Acton, MA. The role of the Client Support Representative is to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded, as well as to process customers through the certification process.ResponsibilitiesThe specific duties of the Client Support Representatives are as follows:Day to day maintenance and security of assigned Client files.Development of new assigned Client filesContract Review (possible technical review/input may be required)Scope statement developmentPreliminary activity schedule developmentDirect support of assigned Client requirements & needsQuestions and answersRequests and inquiriesUpdates information and new developmentsProvides client notifications of activitiesLevels of Client satisfactionUse of Registration and NQA LogoTracking and administering Customer Complaints and associated CPAR'sAdhering to established KPI's of the Operations DepartmentMaintenance of Client RegistrationProvides Transmittal or activity informationFile reviews (unless as defined by accreditation schemes)CAP (Corrective Action Preventions) "chasing" & reviewsConducted ReviewsSupport company initiatives related to the clientProvides input to the Blue List as appropriateSupport program management efforts as appropriateCertificate MaintenanceMulti-site audit planners and associated multi-site required documentsFinancial SupportAssist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)Client collectionsSkills / QualificationsHigh school diploma or equivalent.2-3 years of customer service related skillsKnowledge of Microsoft Office and EQM computer programs (database awareness)Excellent and personable communication skillsWork collaboratively as team member as well as independentlyDetail oriented, well organized, and adept at multitaskingExcellent oral and written communication skillsWillingness and ability to problem solve and expand technical skills and knowledgeDedication to continuous improvement professionally and in support of operation proceduresFlexible and willing to take on other duties as assignedHigh energy and positive attitudeCompany OverviewElement is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)"If you need an accommodation filling out an application, or applying to a job, please email [email protected]"

Customer Service Representative Supervisor

AmeriVet Veterinary Partners Acton, MA

Client Service Representative SupervisorWe believe great medicine starts with great teams and great teams require great leaders.We are looking for a personable and skilled Client Service Representative (CSR) Supervisor to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interactionwhether over the phone or in personresults in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.A successful Supervisor must possess strong communication and leadership skills to guide the team effectively while demonstrating organizational abilities and a commitment to customer relations as well as patient care. Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.Ideal candidates should possess a minimum of three years of relevant experience in veterinary settings, such as clinics, hospitals, or shelters, and are encouraged to apply if they have experience in human medical fields as well. The role emphasizes collaboration and teamwork, requiring strong leadership and customer service skills enabling you to make a significant positive impact on the lives of both patients and owners daily. Ideal applicants should be motivated, energetic, compassionate, eager to foster professional growth and contribute to a supportive workplace culture.CSR Supervisor ResponsibilitiesWork on the floor to assist, train, and supervise the CSR teamReviewing applications and selecting the strongest candidates for interviews.Conduct employment interviews with the Practice ManagerWorking with new personnel and Practice Manager to ensure new hire documentation is completed accurately.Updating the training manual as needed.Assuming oversight for personnel training at the front desk.Assess the ongoing training needs of staff.Reviewing the practice schedule to ensure that DVM appointments are evenly planned throughout the week.Addressing performance issues under the guidance of the Practice Manager.Working with staff to ensure accurate end-of-day reports.Communicate with the Practice Manager and Technician Supervisor to facilitate coverage for staff lunch breaks, absences and last minute schedule changesManages accounts receivable under the direction of the PM.Orders office supplies.Recommends technological updates for more effective operations.Supports special administrative projects for marketing.Gather monthly statistics.Conduct monthly staff meetings.Participate in monthly CSR Supervisor Team Meetings, Team Leadership Meetings and Staff MeetingsCSR ResponsibilitiesTelephone CommunicationAnswers incoming telephone calls by the third ring, using proper telephone etiquette.Operates a multiple-line telephone system.Answers incoming lines, places callers on hold, transfers calls, and pages staff members.Takes and routes messages for veterinarians and staff members.Client RelationsFollow established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies.Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.Uses active listening skills to obtain all necessary medical and personal information from the client.Discerns any potential client problems, complaints, or questions and handles them appropriately.Relays medical instructions; itemizes the client's statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.Communicates with clients as needed regarding invoices and the medical status of their pets.Makes calls to clients on a timely basis from a call-back list.Provides clients with any information or instructions they will need prior to their appointments.Contact clients to schedule recheck appointments, confirm appointments and pre-surgical instructions.Maintains knowledge of current wellness-care standards and common medical problems.Maintain current client contact information.Appointment SchedulingSchedules outpatient, surgical and hospitalized patients using a computerized scheduling program.Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time according to the type of visit.Schedules appointments to meet the clients' needs and most efficiently uses veterinarians' and staff members' time.Recordkeeping and FilingAccurately enters and retrieves records and reports, enters fees and charges, and maintains the database.Retrieves and re-files medical records accurately and promptly.Updates client files and patient records as needed.Scans medical documents.Email medical records to requesters, with client's permission.Procedures and ProtocolsAdheres to all hospital policies, standards, and procedures, including but not limited to dress code, grooming, smoking, and personal calls, as stated in the hospital procedures manual.Communicates basic patient preventative care protocols to clients.Maintains knowledge of the practice's products and services.Improves veterinary knowledge by taking advantage of staff meetings and in-house training.Patient AdmittanceCompletes required forms, such as the new client form, patient visit form, and client report, and obtains all necessary information. Notes the source of client referrals.Obtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.Follows hospital policies regarding patient admittance (e.g., vaccination status).Relays all necessary information to the veterinarians and technicians.Triages urgent-care patients and communicates with the medical team as appropriate.Cash HandlingAccept payments from the client.Accurately processes cash, checks, charge card payments, and credit account payments.Performs end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit as needed, and presenting reports and deposit receipts to the Practice Manager.Facility MaintenanceAssists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.Opens the practice and sets up for the morning as directed.Closes the practice for the evening as directed.Personal ConductServes as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.Utilizes Workday to clock in and out at the beginning and end of each day as well as breaks.Organizes work area and exercises time-management skills to maximize personal efficiency.Prioritizes tasks and handles multiple tasks in a calm, organized manner.At Great Road Veterinary Hospital, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here's what you can expect when you join our team:Tailored development programs, mentorship, and career path to help you achieve your unique goals. <

Sales Representative/Sales Manager

Payright Workforce Solutions Acton, MA

Sales And Sales Management PositionPayright Payroll Services, Inc. is a complete Workforce Resource Management Company. We are seeking highly motivated, success driven sales, and sales management candidates to join our growing organization.Since 1989, service has been our priority. Payright offers customized payroll and Human Resource Management solutions for businesses of all sizes and complexities. We provide all services from basic payroll processing to integrated solutions, including human resources management, time and labor management, time clocks, employee benefits management and reporting, as well as custom solutions.Payright is a great opportunity for a person who enjoys a fast paced environment in an industry that is exciting and growing. We are a family owned business that places a premium on our employees.The full-time position offers a base salary, commission, laptop, cell phone and monthly travel reimbursement. Payright benefits include fully or partially paid, medical, dental, life insurance, 401k, PTO, vacation.The ideal candidate to join us will have the following:Minimum two years outside business to business sales experience.Excellent communication and customer service skillsAbility to work independently, as well as in a team environmentExcellent organizational and time management skillsDevelop and maintain networking relationshipsCRM system managementAbility to make presentations, proposals, and complete complex fact finding.Leads generation through networking, cold calling and referrals.

High salary

Patient Collections Representative

APDerm Acton, MA

Patient Collections RepresentativeWe are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office.Primary ResponsibilitiesAnswer incoming patient phone callsProcess patient credit card payments and patient checksMaintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.Support APDerm's mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.Secondary ResponsibilitiesMake outgoing phone calls to patients to collect outstanding balancesSend collection letters as neededQualificationsRequired - GED / High School Equivalent Preferred - Bachelor's degree in Finance, Healthcare Administration, Business or related fieldComplete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)Excellent communication skills, written and oral.Strong organization skills.Well-organized with attention to detail.Excellent follow-up skills.Ability to manage multiple tasks simultaneously.Ability to work as a team player.At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient's needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.Our team members enjoy a world-class benefits plan with a broad range of options including:Medical plansDental planHealthcare Savings Account (HSA)401k plan with generous matchEmployee Assistance PlanAdditional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLACThe salary for this role will range from USD $20.55 to 27.89 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.Please email [email protected] if you need a disability accommodation for any part of the employment process.

Patient Collections Representative

My Derm Recruiter Acton, MA

Patient Collections RepresentativeWe are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office.Primary ResponsibilitiesAnswer incoming patient phone callsProcess patient credit card payments and patient checksMaintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.Support APDerm's mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.Secondary ResponsibilitiesMake outgoing phone calls to patients to collect outstanding balancesSend collection letters as neededQualificationsRequired - GED / High School Equivalent Preferred - Bachelor's degree in Finance, Healthcare Administration, Business or related fieldComplete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)Excellent communication skills, written and oral.Strong organization skills.Well-organized with attention to detail.Excellent follow-up skills.Ability to manage multiple tasks simultaneously.Ability to work as a team player.At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient's needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.Our team members enjoy a world-class benefits plan with a broad range of options including:Medical plansDental planHealthcare Savings Account (HSA)401k plan with generous matchEmployee Assistance PlanAdditional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLACThe salary for this role will range from USD $20.55 to 27.89 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.Please email [email protected] if you need a disability accommodation for any part of the employment process.

Client Support Representative

NQA Acton, MA

Job DescriptionJob Description** THIS IS A TEMP-TO-PERM POSITION**Role of the Department:The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded and process customers through the certification process.Job Purpose:Proactive Client contactAid in maintenance of various reports of statusCreate and maintain client information in our database, EQMResponsible for complex clerical assignments following established proceduresSecures information from various sources in production of reports and listingsInteracts with clients in a professional manner to provide assistance when neededProcess customers through the certification processMaintain multisite audit sampling plannersPrincipal Tasks: These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Client Support Representative until reassignment becomes necessary.The specific duties of the Client Support Representatives are as follows:Day to day maintenance and security of assigned Client in database.Direct support of assigned Client requirements & needs- Scheduling of all audit activities- Questions and answers- Requests and inquires- Updates information and new developments- Provides client notifications of activities- Levels of Client satisfaction- Use of Registration and NQA Logo- Adhering to established KPI’s of the Customer Service GroupMaintenance of Client Registration- Provides work order or activity information- File reviews (unless as defined by accreditation schemes)- CAP "chasing" & reviews- Conducted Reviews- Support other cell or company initiatives related to the client- Provides input to the Blue List as appropriate- Support program management efforts as appropriate- Certificate Maintenance- Multisite audit planners and associated multisite required documentsFinancial Support- Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)- Client collectionsBusiness Development- Identifying cross selling opportunities for Business Development- Support client quotation process as neededChampioning Clients needs for NQAAnticipating clients needsCoordination of all activities associated with clientQualifications and Experience:High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.Knowledge of ISO 9000 and related ISO registration/certification schemesKnowledge of Microsoft Office and other computer programsExcellent administrative, communications and client telephone contact skills are essential.Notes:Temp-to-perm positionRemoteMonday - Friday, 8:30 AM EST – 5 PM EST40 hours per week

Posted 23 hours ago

Customer Service Rep(06894) - 3264 Fall Creek Hwy

Domino's Pizza Acton, TX

Company DescriptionJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.ADVANCEMENTMany of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.SUMMARY STATEMENTWe take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!JOB REQUIREMENTSYou must be 16 years of age or older.General job duties for all store team membersOperate all equipment.Stock ingredients from delivery area to storage, work area, walk-in cooler.Prepare product.Receive and process telephone orders.Take inventory and complete associated paperwork.Clean equipment and facility approximately daily.TrainingOrientation and training provided on the job.Communication SkillsAbility to comprehend and give correct written instructions.Ability to communicate verbally with customers and co-workers to process orders both over thephone and in person.Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator).Must be able to make correct monetary change.Verbal, writing, and telephone skills to take and process orders.Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.Ability to enter orders using a computer keyboard or touch screen.WORK CONDITIONSExposure to:Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.Sudden changes in temperature in work area and while outside.Fumes from food odors.Exposure to cornmeal dust.Cramped quarters including walk-in cooler.Hot surfaces/tools from oven up to 500 degrees or higher.Sharp edges and moving mechanical parts.SENSINGTalking and hearing on telephone.Near and mid-range vision for most in-store tasks.Depth perception.Ability to differentiate between hot and cold surfaces.TEMPERAMENTSThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.QualificationsAdditional InformationPHYSICAL REQUIREMENTS including, but not limited to the following:StandingMost tasks are performed from a standing position.WalkingFor short distances for short durations.Surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".SittingPaperwork is normally completed in an office at a desk or table.LiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases are usually lifted from floor and stacked onto shelves up to 72"high.CarryingLarge cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.PushingTo move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.Trays may also be pulled.ClimbingTeam members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.Stooping/BendingForward bending at the waist is necessary at the pizza assembly station.Toe room is present, but workers are unable to flex their knees while standing at this station.Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.Forward bending is also present at the front counter and when stocking ingredients.Crouching/SquattingPerformed occasionally to stock shelves and to clean low areas.ReachingReaching is performed continuously; up, down and forward.Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.Hand TasksEye-hand coordination is essential. Use of hands is continuous during the day.Frequently activities require use of one or both hands.Shaping pizza dough requires frequent and forceful use of forearms and wrists.Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.Machines, Tools, Equipment, Work AidsTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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