Jobs in Madawaska, Maine

Immediate Start

ASE Technician - Madawaska ME

VIP Tires & Service Madawaska, ME

40 Main St, Madawaska, ME 04756, USA Req #503 Sunday, September 22, 2024 REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1.Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications b. A2 – Automatic Transmission/Transaxle c. A3 – Manual Drive Train & Axles e. A5 – Brakes f. A6 – Electrical/Electronic Systems g. A7 – Heating & Air Conditioning h. A8 – Engine Performance 3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced. 4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process. 5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. 6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. 7. Returns cores, batteries and used tires to designated security areas for appropriate handling. 8. Maintains a minimum 16-week average productivity based on position: 9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards. 10. Completes all required training and certification for the position. a. Take and pass all required and assigned LMS training b. Complete all required safe equipment operation training c. Become a Licensed State Vehicle Inspector (state-specific requirement) d. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified e. Become ASE certified based on position: i. Technician: G1, A4 and A5 ii. ASE Technician: Four of the A-Series ASE certifications iii. Master Technician: All eight A-Series A1 thru A8 f. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition g. Attend meetings and training sessions as needed. Typically, several times per year. 12. Quality, Safety & Housekeeping Responsibilities a. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions b. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service c. Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles d. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment e. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc. f. Participates in daily and weekly shop maintenance programs as designated by Service Management g. Complies with established safety and loss prevention programs to include protective eyewear 13. Additional Responsibilities (Performs other functions as required.) a. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status b. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly c. Complies with the provisions of VIP’s culture and service standards d. Participates actively in team meetings e. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met f. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste 14. Facility and EquipmentMaintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes andordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs c. Ensures appropriate steps are taken to maintain a clean service department throughout the businessday d. Any facility or equipment issues should be entered into the facility or equipment database 15. Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASURMENT: · Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours · Minimal come backs, ensuring work is completed properly the first time STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and 40 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations · Effectively explain vehicle information to customers, present and respond to questions from coworkers · Diagnose and recommend solutions to basic automotive problems · Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form · Ability to successfully perform required types of automotive services listed above 2. Minimum Educational and/or ExperienceLevel · One year of related experience in automotive servicefield · Completion of two-year college or technical school programrecommended · Or an equivalent combination of education andexperience 3. Certificates, Licenses, and/or Registrations · Current, valid driver’s license issued in state ofresidence · ASE Certification G1 – Maintenance and light repair recommended · ASE Certification A4 – Suspension & Steering The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Close vision (clear vision at 20 inches orless) Distance Vision (clear vision at 20 feet ormore) Color Vision (ability to identify and distinguishcolors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a givenpoint) Depth Perception (three-dimensional vision, ability to judge distances and spatialrelationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharpfocus) #J-18808-Ljbffr

Dynamic Environment

Service Manager II - Madawaska, ME

VIP Tires & Service Madawaska, ME

40 Main St, Madawaska, ME 04756, USA Req #69 Sunday, September 22, 2024 REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team.An SMII has been identified as having a high potential to develop into a successful Service Manager in the future.The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1.Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Carry out all required duties and responsibilities of the Assistant Manager position. 3. Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer. 4. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Hire the best associates in the area b. Develop a superior team i. Ensure all associates have taken and passed all their required LMS training ii. Have all associates complete any and all relevant vendor training iii. Make sure all associates are T.I.A basic automotive service certified iv. Career path with associates during structured associates coaching sessions v. Sign up associates and provide study material for any applicable ASE certifications c. Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation d. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings e. Monitor e-mail throughout the day for customer appointments and communication f. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions g. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order h. Attend off site meetings and training sessions as needed, typically, several times per year 5. Facility and EquipmentMaintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes andordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs c. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each businessday d. Ensures appropriate steps are taken to maintain a clean service department throughout the businessday e. Inspects customer waiting area and parking lot for cleanliness each day prior to opening forbusiness f. Any facility or equipment issues should be entered into the facility or equipment database 6. Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 6. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and companypolicies · Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: · The SMII supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive, anddecisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify, and implementsolutions · Strong organization and time managementskills · A comprehensive understanding of automotive servicing and theindustry 2. Minimum Educational and/or ExperienceLevel · Two years related experience in automotive servicemanagement · Completion of two-year college or technical school programrecommended · Or an equivalent combination of education andexperience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver’s license issued in state ofresidence · ASE Certification P2 – Parts Specialist recommended · ASE Certification G1 – Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the SMII job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Close vision (clear vision at 20 inches orless) Distance Vision (clear vision at 20 feet ormore) Color Vision (ability to identify and distinguishcolors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a givenpoint) Depth Perception (three-dimensional vision, ability to judge distances and spatialrelationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharpfocus) ACKNOWLEDGEMENT: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. #J-18808-Ljbffr

Dynamic Environment

Assistant Service Manager - Madawaska, ME

VIP Tires & Service Madawaska, ME

Assistant Service Manager - Madawaska, ME 40 Main St, Madawaska, ME 04756, USA Req #66 Sunday, September 22, 2024 GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Makes sure that workplace safety is Priority #1.Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. 3. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score 4. Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer. 5. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below a. Help the Service Manager develop a superior team i. Ensure all associates have taken and passed all their required LMS training ii. Have all associates complete any and all relevant vendor training iii. Make sure all associates are T.I.A basic automotive service certified iv. Sign up associates and provide study material for any applicable ASE certifications b. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings c. Monitor e-mail throughout the day for customer appointments and communication d. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions e. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order f. Attend off site meetings and training sessions as needed. Typically, several times per year 6. Facility and EquipmentMaintenance a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes andordinances b. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs c. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each businessday d. Ensures appropriate steps are taken to maintain a clean service department throughout the businessday e. Inspects customer waiting area and parking lot for cleanliness each day prior to opening forbusiness f. Any facility or equipment issues should be entered into the facility or equipment database 7. Procedural Compliance a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. 7. Additional Responsibilities (Performs other functions as required.) · Communicates with other levels of management as needed to ensure compliance with service standards and companypolicies · Serves as policy administrator in assigned location when Service Manager is not on site PERFORMANCE MEASURMENT: · The Assistant Manager supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: · SCHEDULE: The standard expectation is 5-day work and 40 hours per week. · ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities · Strong people management and leadership skills, motivational, supportive, assertive, anddecisive · Excellent verbal and written communication · Sound business sense, with the ability to analyze, prioritize, identify, and implementsolutions · Strong organization and time managementskills · A comprehensive understanding of automotive servicing and theindustry 2. Minimum Educational and/or ExperienceLevel · Two years related experience in automotive servicemanagement · Completion of two-year college or technical school programrecommended · Or an equivalent combination of education andexperience 3. Proven results Certificates, Licenses, and/or Registrations · Current, valid driver’s license issued in state ofresidence · ASE Certification P2 – Parts Specialist recommended · ASE Certification G1 – Maintenance and light repair recommended · State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs. Close vision (clear vision at 20 inches orless) Distance Vision (clear vision at 20 feet ormore) Color Vision (ability to identify and distinguishcolors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a givenpoint) Depth Perception (three-dimensional vision, ability to judge distances and spatialrelationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharpfocus) #J-18808-Ljbffr

Service Writer - Madawaska, ME

VIP Tires & Service Madawaska, ME

40 Main St, Madawaska, ME 04756, USA Req #67 Saturday, December 21, 2024 TITLE: Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score. Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below: Take and pass all required and assigned LMS training. Complete any and all relevant vendor training. Become T.I.A. advanced TPMS certified. Become ASE certified. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings. Monitor e-mail throughout the day for customer appointments and communication. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. Attend off site meetings and training sessions as needed. Typically, several times per year. Facility and Equipment Maintenance: Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day. Ensures appropriate steps are taken to maintain a clean service department throughout the business day. Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business. Any facility or equipment issues should be entered into the facility or equipment database. Procedural Compliance: Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities: Performs other functions as required. Communicates with management as needed to ensure compliance with service standards and company policies. PERFORMANCE MEASUREMENT: The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team. REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities: Excellent verbal and written communication. Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions. Strong organization and time management skills. A comprehensive understanding of automotive servicing and the industry. Minimum Educational and/or Experience Level: One year of related experience in automotive service field. Completion of two-year college or technical school program recommended. Or an equivalent combination of education and experience. Proven results Certificates, Licenses, and/or Registrations: Current, valid driver’s license issued in state of residence. ASE Certification P2 – Parts Specialist recommended. ASE Certification G1 – Maintenance and light repair recommended. State Inspection License Required (where applicable). ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Essential Weightlifting/Force Exertion Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Close vision (clear vision at 20 inches or less), Distance Vision (clear vision at 20 feet or more), Color Vision (ability to identify and distinguish colors), Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships), Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). #J-18808-Ljbffr

Technician/Advisor - Madawaska, ME

GOLDMARK Property Management Madawaska, ME

40 Main St, Madawaska, ME 04756, USA Req #71 Saturday, December 21, 2024 REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Work at the counter as a service writer when necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection. Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures. Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both. Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity. Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below: Take and pass all required and assigned LMS training. Complete all relevant vendor training. Become T.I.A. advanced TPMS certified. Become ASE certified. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings. When assigned to the counter, monitor e-mail throughout the day for customer appointments and communication. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions. Attend off-site meetings and training sessions as needed, typically several times per year. Facility and Equipment Maintenance: Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety, and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs. Ensures appropriate steps are taken to maintain a clean service department throughout the business day. Any facility or equipment issues should be entered into the facility or equipment database. Procedural Compliance: Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required): Communicates with management to ensure compliance with service standards and company policies. PERFORMANCE MEASUREMENT: The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team. REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities: Excellent verbal and written communication. Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions. Strong organization and time management skills. A comprehensive understanding of automotive servicing and the industry. Minimum Educational and/or Experience Level: One year of related experience in the automotive service field. Completion of a two-year college or technical school program recommended. Or an equivalent combination of education and experience. Proven results Certificates, Licenses, and/or Registrations: Current, valid driver’s license issued in state of residence. ASE Certification P2 – Parts Specialist recommended. ASE Certification G1 – Maintenance and light repair recommended. ASE Certification A4 – Suspension & Steering. State Inspection License Required (where applicable). ESSENTIAL JOB FUNCTIONS: include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associates encounter while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands: The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements: Less than 1/3 of Time: 1/3 to 2/3 of Time: More than 2/3 of Time: Reaching Standing Pushing / Pulling Walking Climbing Kneeling Essential Weightlifting/Force Exertion Requirements: Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time: 1/3 to 2/3 of Time: More than 2/3 of Time: More than 21lbs. Up to 20lbs. Close vision (clear vision at 20 inches or less). Distance Vision (clear vision at 20 feet or more). Color Vision (ability to identify and distinguish colors). Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point). Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships). Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). ACKNOWLEDGEMENT: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. #J-18808-Ljbffr