Jobs in Lillington

Drafter

Champion Home Builders Inc Lillington, NC

21.00-24.00 per hour Depending on experience | Posted 24-Oct-2024 (EST) | Lillington, NC, USA | Hourly | Full Time **FLSA Status:** Non-Exempt **Summary:** Exercises discretion and judgment, creates model drawings and detailed construction drawings for homes. Performs calculations and analysis to support designs by performing the following duties. **Essential Duties and Responsibilities:** + Creates designs from rough sketches, drawings, specifications, and other engineering data received from Sales and customers. + Drafts detailed construction drawings and installations such as walls, roofs, floors, plumbing, water, electrical, cabinets, gas lines, duct prints, foundations elevations, etc. + Uses computer assisted design (CAD) equipment and software to create detail drawings. + Drafts detailed construction drawings of houses and installations such as walls, roofs, floors, plumbing, potable water, electrical, cabinets, gas lines, duct prints, pier blocking, elevations, etc. + Drafts limited approvals and submits to sales and third-party agencies. + Must be familiar with commercial & residential building codes in the US. + Confers with Production and Quality Control staff to resolve design details or problems. + Lays out, redesigns, and modifies home arrangement, and interconnections components and systems. + Utilizes knowledge of various machines, engineering practices, mathematics, building materials, and other physical sciences to complete drawings. + Shows dimensions, material to be used, and other information necessary to make detailed drawing clear and complete. + Generates calculations for analysis of selected designs using approved software. + Submits drawings to third party agencies for approval. + Other duties may be assigned. **Education and/or Experience:** Associates degree from a two-year college or technical school which includes advance training in AutoCAD or two to five years' work experience using the AutoCAD software; or equivalent combination of education and training. **Qualifications:** + Must be familiar with commercial & residential building codes in the US and Canada + CAD + Navision Part Programming + Production Development + Computer Proficiency + The ability to multi-task + Supervision and Leadership skills + Knowledge of Manufacturing Methods and Procedures **EEO Statement** Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program. Background check and Drug Screen are required

Best Match

Customer Service Representative, Full or Part Time

Circle K Lillington, NC

Circle K - 41 E Cornelius Harnett Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for safety, cleanliness, and proper working order...Hiring Immediately >>

High salary

ATTORNEY II- Child Support/Adult Services-DSS

Harnett County Lillington, NC

Job Description Summary: This attorney serves as a staff attorney for the Department of Social Services. He/she will be primarily assigned to the Child Support and Adult Protective Services Units. They will also backup the attorneys who represent DSS in abuse, neglect, and dependency proceedings, termination of parental rights proceedings, and litigation relating to the Responsible Individuals List. This attorney does support a full range of legal services to DSS, to include representing the agency in matters relating to eligibility for Medicaid and other public assistance programs. Hiring Range: $94,530.00 to $109,892.00 Essential Job Functions: Provides representation for DSS with respect to Child Support Enforcement, establishment, paternity testing, interstate, program integrity, and the adult services units. Prepares for and conducts both routine and complex litigation at trial and on appeal. Drafts and/or reviews petitions, motions, responses, proposed orders, and other documents. Routinely meets with, consults with, and provides advice to child support staff and adult services staff both before and after court dates. Consults with staff in regards to all aspects of Child Support, Adult Services, and Program Integrity. Conducts training programs for Child Support and Adult Services social workers with respect to all aspects of court, to include preparing court reports and giving testimony. Participates on the Senior Leadership Team of the Harnett County Department of Social Services as requested by the Director or the Director's designee. Participates in the hiring, training, and supervision of paralegals and assistants in the legal division as requested by the Director or the Director's designee. Works closely with other staff attorneys, paralegals, and assistants to manage the child support and adult services case load. This attorney will also regularly provide legal services to child protective services staff as directed by the Director or Director’s designee. This attorney will also regularly provide representation to other units in the agency, to include providing advice and counsel with respect to eligibility for Medicaid and other public assistance benefits and providing counsel with respect to fraud cases involving public assistance benefits. Other Job Functions: Performs additional duties as assigned. This attorney is required to work during emergencies, to include conducting non-legal work at emergency shelters during public emergencies, which includes but is not limited to hurricanes, tornadoes, floods, ice storms, disease outbreaks, terrorist attacks, and other similar emergencies. Management reserves the right to add or amend duties at any time. Knowledge, Skills and Abilities: Thorough knowledge of state and federal law and regulations pertaining to Social Services. Thorough knowledge of civil law principles and procedures, judicial procedures, and quasi-judicial procedures, especially as related to child protective services, child support, and adult protective services. Considerable knowledge of methods of legal research, investigation methodology, and the rules of evidence. General knowledge of county government structures and operations. General knowledge of department programs, particularly programs relating to public assistance benefits and an ability to interpret wills, trusts, deeds, and other documents that may be relevant to eligibility for public assistance or suspected fraud with respect to public assistance programs. Ability to conduct routine and complex civil litigation before the Clerk, in the trial division, and in the appellate division. A general understanding of how to conduct criminal litigation, how criminal litigation impacts DSS cases, and how to assist prosecutors who are handling criminal cases that are related to DSS work. Ability to research, interpret, and apply constitutional provisions, statutory provisions, administrative regulations, court decisions, and other precedent. Ability to express conclusions and arguments clearly and logically in oral and written form. Ability to plan, program, supervise, and control the work of employees involved in diverse program areas. Ability to supervise paralegals and legal assistants. Ability to supervise and guide social workers who are preparing legal documents. Ability and willingness to use North Carolina’s e-filing/e-courts/Portal/Odyssey system and willingness to work with staff, paralegals, the Clerk’s office, judges, and others to use and improve e-courts in North Carolina. Physical Requirements: The work in this class is primarily sedentary in nature. Physical requirements include sitting for extended periods of time, walking, bending, stooping, and lifting books and files of approximately 10 lbs. or less. Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Work includes operation of a motor vehicle. Employee may be exposed to hazardous materials. Exposure Control: Work activity does not entail predictable or unpredictable exposure to blood or body fluids. Minimum Experience and Training: Graduation from a recognized school of law. Four years of professional legal experience or an equivalent combination of training and experience. License to practice law and admission to the Bar in the State of North Carolina is required. The attorney is required to complete the necessary continuing legal education to maintain the license to practice law. A valid driver’s license is required. #J-18808-Ljbffr

Social Worker IV (I A&T)-Child Protective Services- Second Shift ( Extended Hours )

Harnett County Lillington, NC

Harnett County Department of Social Services is currently recruiting for a Social Worker - Investigative/Assessment and Treatment to work within the Child Protective Services Unit. This position will provide advanced, professional level casework which will include providing protective, investigative and case management services for children in emergency situations who are at risk for neglect and/or abuse. This position is for a Second Shift (extended hours) Social Worker. The typical hours for this position will be 2 pm-10 pm Monday - Friday. The primary purpose of this position is to provide protective services for children from birth to age 18 years of age including assessment of alleged neglect and abuse, substantiation of the alleged neglect or abuse as prescribed by federal and state guidelines, provide expert testimony in court hearings, and follow-up with case management and preventive services for clients. This employee will analyze situations and determine appropriate courses of action immediately or in short time spans and often under very stressful conditions. This employee will need to know and be able to utilize community and area resources. This position also includes the responsibility of coordinating agency and supportive services. ** This position will require assisting in emergency and/or disaster situations. Education and Experience: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Master's degree from an accredited school of social work and one year of social work experience; or A Bachelor's degree from an accredited school of social work and two years of social work or counseling experience; or Master's degree in a counseling field and two years of social work or counseling experience; or A four-year degree in a human services field or related curriculum and three years of social work or counseling experience; or Graduation from a four-year college or university and four years of experience in rehabilitation counseling, pastoral counseling or a related human service field providing experience in the techniques of casework, group work or community organization; or An equivalent combination of training and experience. Directly Related Experience is defined as Human Services experience in the areas of case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning. One year of work experience can be credited for completion of the social work collaborative. **Copy of college transcripts must be submitted with your application. Official college transcripts are required at the time of hire. ** Preference: Bilingual in Spanish and English. Licensing and Certifications: Possession of a valid North Carolina driver's license. Knowledge, Skills, and Abilities: Thorough knowledge of social work principles, policies, and practices to complete assessments and case management services related to child abuse and neglect. Knowledge of governmental and private organizations and resources within the community. An ability to interact with families of diverse backgrounds. Applicant must possess excellent writing skills in order to complete accurate case documentation, court reports and other written documents. Must be prepared to testify in court. Must have interviewing abilities and communication skills to effectively and appropriately interact with clients, the public at large and other professionals. Needs to be able to assess risks and safety factors in often difficult environments. Successful completion of a drug screening and criminal background check will be required as a condition of employment. GENERAL INFORMATION: Harnett County is one of the fastest growing counties in North Carolina with approximately 130,000 residents. Our "Strong Roots, New Growth," describes a county in transition, one that values its rural agricultural heritage while also embracing new growth and industry. Harnett County is optimally located between North Carolina's capital city of Raleigh and the internationally recognized Research Triangle Park to the north, and the nation's largest military installation in Fort Bragg to the south. The county is also centrally located in North Carolina and is within close proximity to the Great Smoky Mountains and Blue Ridge Parkway, and to the numerous Atlantic Ocean beaches and the Outer Banks. The county offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life. We provide a competitive salary and benefits package including health and dental coverage, as well as retirement and access to an employee health clinic for employees and dependents. We appreciate your interest in employment opportunities with Harnett County. Harnett County is an Affirmative Action/Equal Employment Opportunity Employer. Harnett County participates in E-Verify to determine employment eligibility to work in the United States. #J-18808-Ljbffr

Executive Assistant To CEO

First Choice Community Health Centers Lillington, NC

SUMMARY: The Executive Assistant to the Chief Executive Officer (CEO) serves as the principal administrative and clerical support to the CEO. This position performs a variety of administrative support tasks with changing priorities. Performance is evaluated by the CEO based on the timeliness, consistency, and quality of work performed as well as professionalism with which tasks are carried out. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Provides a warm and professional greeting to visitors and staff entering office; Composes and types correspondence; supports CEO with distribution of communications to staff; Routes and helps prioritize incoming mail and email to CEO; Organizes and maintains electronic and manual file systems, correctly files correspondence and other records; Answers and screens CEO telephone calls, and arranges conference calls. Coordinates manager's schedule and makes appointments; Greets scheduled visitors and conducts to appropriate area or person. Arranges and coordinates travel schedules and reservations; Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities; Conducts research, gathers information, and compiles reports; Provides assistance with documenting procedures and standard operating practices; Records and transcribes minutes of meetings; Copies or scans correspondence or other printed materials; Prepares outgoing mail and correspondence, including e-mail and faxes; Orders and maintains supplies, and arranges for equipment maintenance; Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer; Provides support for general administrative and human resources processes; Assist HR Manager with professional staff credentialing process; Works cooperatively with other department heads to attain goals and objectives of FCCHC; Conducts general administrative and clerical functions as assigned; Identifies opportunities to alleviate and support the CEO. QUALIFICATIONS: Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Minimum of five years Administrative/secretarial experience Ability to type 60 or more words per minute Strong working knowledge of Microsoft Office platform Strong verbal and written communication skills; phone etiquette and professionalism COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job: Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication– Communicates frequently (as-needed) with CEO, reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Compliance – Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Develops and implements cost saving measures; Conserves organizational resources. Customer Service – Creates a positive and professional impression over phone and for visitors; Responds promptly to internal and/or external customer needs; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; proactively provides status updates; able to prioritize activities. Ethical Standards – Understands and models organizational core values (WHO WE ARE); Treats all people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically. Flexibility – Flexible in terms of role and schedule. Willing to work outside of normal schedule if needed. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of development opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Models an effective decision-making process; Exhibits sound and accurate judgment. Motivation – Arrives prepared to work; Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Gathers and analyzes information skillfully. Professionalism - Approaches and responds to others in a friendly and professional manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Maintains a professional appearance and demeanor. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Technical Skills – Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Timeliness of Work Completion – Completes work on-time and on schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE: Graduation from Business or Technical School in secretarial training program. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Strong typing and phone skills. Intermediate- Advanced knowledge of core MS Office software (Outlook, MS Word, and Excel), basic familiarity with MS Excel. Fast learner with new software and information systems. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL : I- (Job classification level in which employees have minimal risk to blood borne pathogens). #J-18808-Ljbffr

Dynamic Environment

Quality Assurance/Quality Improvement Coordinator

First Choice Community Health Centers Lillington, NC

SUMMARY Responsible for supervision of the day-to-day operations of the performance improvement and risk management functions of the organization. He/she will assure that accurate and complete data is used to assess quality of services delivered, collaborate with leadership and clinicians to strategize, and monitor quality improvement modalities, and identify opportunities for minimizing risk in the delivery of services. Assist the organization in fulfilling its mission of providing high quality compassionate health care and implementing a culture of quality at all levels of the organization. RESPONSIBILITIES AND DUTIES To provide leadership and advice in the implementation of the organizational Quality Improvement/Quality Assurance Plan; To work with medical staff as well as accounting and medical coders to achieve maximum accuracy and completeness of coding for medical services provided; To assist the Chief Medical Officer in direction and implementation of the activities of the Quality and Safety Committee; To compile assessment of areas of maximum risk within the organization at least quarterly and recommend strategies for minimizing risk of adverse events; To communicate effectively with staff at all levels in initiatives involving quality improvement or minimization of risk; Serve as a local subject matter expert on electronic health record (EHR) and ancillary data infrastructure. Monitor clinical workflows and recommend process improvements to optimize clinical service delivery and related data capture; Provide timely consultation and training to both providers and staff that enhance the quality of care being provided and the accuracy of data being captured in the clinical documentation, coding and billing processes; Provides orientation to new staff members in the areas of Performance Improvement, OSHA, and Clinical Policies and Procedures; Accreditation: Recommend improvements to programs, policies and/or workflows to ensure PCMH status is maintained and advanced into the future; Quality: Partner with the Chief Medical Officer to regularly monitor all facets of FCCHC’s board-approved Quality Improvement / Quality Assurance Plan, including those specific clinical initiatives mandated by the Health Resources and Services Administration (HRSA), Center for Medicare and Medicaid Services (CMS) and contracted managed care organizations (MCO’s). Ensure that FCCHC providers are well informed of quality measures and well equipped to succeed in future value-based payment initiatives; Participates in other related activities affecting the clinic programs (e.g., grant application requirements, patient data analysis, committees, recruitment and orientation); Complete the Uniform Data System and Federal Tort Claims Act on an annual basis based upon required due dates; Produce regular reports regarding quality indicators and other chart audit data. Preparations for Quality Assurance staff meetings by developing agendas, taking minutes and compiling and distributing packets to include preparation of the CMO’s Report to the Board of Directors; Audit charts on the use of various screening tools and as requested by the Chief Medical Officer; Risk: Oversee a portfolio of initiatives that collectively minimize FCCHC’s liability and malpractice risk exposure. Coordinate, schedule and/or deliver timely trainings on identified risk topics. Consult with Chief Financial Officer and insurance broker to leverage external training and resources that minimize risk. Serve as key member of FCCHC’s Quality and Safety Committee. Chairs committee in the absence of the Chief Medical Officer; and Performs other necessary duties as required by the CMO to meet the goals of providing primary health care services. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENC E: Bachelor’s degree in a clinical specialty as a minimum, advance degree preferred. Minimum 3-5 years of experience in clinical quality and risk management activities. LANGUAGE SKILLS: Ability to read and comprehend written materials. Ability to write clearly and concisely. Ability to communicate effectively one-on-one or for small groups. Ability to make formal presentations to groups. Ability to communicate with patients and family members of various educational, socio-economic, and cultural backgrounds. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios and percents. REASONING ABILITY: Ability to solve practical problems and utilize appropriate steps for problem resolution. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to exercise sound judgment. COMPETENCY/SKILLS REQUIREMENTS: Competency required in the areas of interpersonal communications, excellent verbal and written skills, and knowledgeable of Medicare and regulatory and credentialing criteria and standards. Knowledge of safety standards, spread of organisms, and the adult learning process. CPR certified. OTHER SKILLS AND ABILITIES: Ability to operate all basic office machines and equipment. Ability to assess and visually present data using run charts, flow charts, scatter diagrams, control charts, histograms, decision matrices, etc. Ability to deal effectively with stress and to work under pressure. Ability to exercise flexibility in work schedule. Basic word processing and general computer skills. Computer skills to include proficiency with the use of Microsoft word, excel, publisher, PrintShop. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move patients of varying weight. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn and adapt to changes, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, pay close attention to detail, courteous and professional, deal with stressful situations such as emergencies and/or staff shortages, and to adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. #J-18808-Ljbffr

Special Projects Coordinator

First Choice Community Health Centers Lillington, NC

SUMMARY : Performance Services/Special Projects Coordinator plans, analyzes and evaluates current or proposed health programs within the First Choice Community Health Centers (FCCHC) for the purpose of strategic planning and development; responsible for supporting volume and growth objectives through marketing, referral relationships, and service excellence (word-of-mouth referrals); assists in the development of recommendations to improve existing health programs or substantiate the need for additional programs; and performs related duties as assigned. This role is involved in core functions related to marketing and growth, grant funding, outreach and community alliances, performance measurement reporting, patient satisfaction and service excellence, as well as special executive and board-level projects. Key Performance Measures : Quarterly Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Extremely Effective, 80.0 – 89.0 = Performing at Expected Level, 70.0 - 79.0 = Less Than Effective, Below 70.0= Ineffective.) Inputs may include direct observation, growth and patient volume measures, productivity measures, patient satisfaction scores, UDS metrics, financial metrics, scorecard metrics, employee survey scores, and other operational measures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Performance Area I: Marketing and Volume Growth Projects a positive image to the communities served by FCCHC; Develops an integrated and comprehensive organizational Marketing Plan to achieve corporate objectives related to patient volume; Develops and executes comprehensive marketing plans and programs, both short and long range, to support revenue and volume objectives of the organization; Develops and manages marketing operating budget; Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail. Serves as liaison with outside agencies on ongoing promotional campaigns; Develops and presents a monthly report related to implementation of marketing activities, timeline (Gantt Chart), and resultant impact on growth measures; Ensures effective control of marketing results, and takes corrective action to guarantee the achievement of marketing objectives within designated budgets. Oversees and evaluates market research and adjusts marketing strategy to meet changing market demographic and competitive conditions; Maintains website currency, continuously updates information on website, Facebook page; leverages other social media tools (Twitter, etc.); Conducts marketing research (surveys and/or focus groups) related to current and new product concepts, and provides feedback for future program development. Guides preparation of timely marketing activity reports and presents to executive management. Accurately assesses and reports monthly the progress towards measurable growth goals and objectives. Identifies additional specialized third-party resources to help support growth goals and objectives. Key Performance Area II: Strategic Planning Researches, analyzes, and monitors political, competitive, economic, technological, and social-demographic factors to capitalize on market opportunities and minimize effects of competitive activity; regularly reports relevant findings to CEO for utilization in planning activities; Gathers and synthesizes primary or secondary source data and converts to easily understood information format (charts, graphs, tables, etc.) for relevant decision-support uses for monthly presentation to leadership and/or board; Creates and implements a planning model that supports the organization's mission and values based on an internal and external needs assessment; ensures that required reporting information is readily available; Develops goals and objectives for the corporation in conjunction with team leaders that are consistent with the organization strategic plan of FCCHC. Regularly monitor and report progress in meeting objectives and revise strategies and priorities, as necessary, in collaboration with other members of the management team; Responsible for performing periodic performance reviews (PPR), Failure Mode Effects Analysis (FMEA), and targeted audits as determined by leadership and performance trends; Assists the CEO in defining short and long-term goals and developing strategies that will improve the provision of services and operational efficiency. Collaborates with the Chief Medical Officer, DCO/CCO, and other staff to design and implement improved scheduling protocols, including redesigning workflows and re-aligning staff as necessary; Serves as strategic liaison for key organizational initiatives between all departments and patients while setting priorities for strategic work plan implementation; Assists Human Resources in the development and dissemination of monthly Employee Newsletter; Development and implementation of community newsletter; Maintains open channels of communication with the CEO and in relation to problems/issues in the centers or organizational “red flags” in a timely manner; (below target measures); Proposes and submits written recommended actions to address root causes; Helps ensure that organization and departmental goals and initiatives are consistent and in alignment with strategic organizational planning goals and objectives; Ensures that assigned measures of strategic goals and objectives are accurately measured and reported in a timely manner; Responsible for the tracking and monthly reporting of strategic scorecard metrics to CEO and Board of Directors. Key Performance Area III: Outreach and Community Relations Identifies potential collaborative relationships and/or partnerships which help meet the needs of the organization. Develop assessment, reporting, and presentation tool to report activities and outcomes related to collaborative relationships. Assists the CEO in community outreach for FCCHC services and consistently serves as an ambassador for excellence to our internal and external customers; Develops and delivers outreach materials and tools (DVDs, brochures, online resources, etc.), for use as an introductory tool, consistent with marketing plan. Participates in community functions in order to enhance community awareness/image of services offered by the organization. Identifies and proactively responds to potential substantive relationships, partnerships, and/or networking opportunities; reports activities and outcomes monthly in support of growth objectives. Develops referral relationships with other organizations for the purposes of building encounter volume. Key Performance Area IV: Grant Writing & Program Development Proactively identifies and responds to new funding opportunities; reports status to CEO; Plans, analyzes and evaluates current or proposed health programs of FCCHC for the purposes of program efficiency; identify areas of under and/or unmet need, and program coordination to address those areas; Assists with grant writing activities and facilitates completion of grants as directed. In coordination with the DCO/CCO, ensures quality patient care per county/local, state, federal, and organizational standards and protocols. Key Performance Area V: Service Excellence/Patient Satisfaction Develops and updates Service Excellence Scorecard for provider and sites, and reports monthly at each site to staff; Handles patient grievances ad-hoc (complaints or survey grievances); receives patient satisfaction service recovery and inquiry report and responds with root-cause inquiry and service recovery as needed; reviews and reports patient satisfaction information to staff. Communicates timely patient satisfaction results to employees immediately upon receipt; (e.g. Posts patient satisfaction report information to intranet, newsletter, and other media, etc.) Rounds patient waiting areas to address concerns and questions of patients; supports the implementation and development of coordinated inter-site efforts to improve service excellence and resultant word-of-mouth encounter volume; Provides weekly report of patient grievances (wait time, cleanliness, staff friendliness, etc.); Report to DCO/CCO; Monitors and reports on patients who are waiting more than one hour in the waiting or exam areas; Reports by-site wait time scores as part of monthly performance measures; Develops and implements a reward and recognition program/plan (trophy cup, photos, newsletter) to recognize the FCCHC site with the highest overall average satisfaction score each quarter; Provides timely encrypted sampling list information bi-weekly (every other Tuesday) to The Crossroads Group (organizational development firm) or CEO designee. Key Performance Area VI: Special Projects Utilizes process improvement methodologies to identify opportunities for change, analyze data using the CQI process, systems and processes for all programs and develop plans for improvements in collaboration with the Chief Executive Officer and Chief Medical Officer; Assists with the development and implementation of special projects which support corporate growth objectives (e.g. mobile units, school system collaboration, etc.) Supports and helps facilitate the development and implementation of systems, processes, policies and procedures that are consistent with current professional practice standards, regulatory requirements and health care trends. Monitors effectiveness of, and compliance with policies and procedures; Administers the Advocacy program to include formal and informal coalitions, task forces, and other groups, and maintains up-to-date and comprehensive database of such involvement and other helpful partner and stakeholder information. Coordinates Advocacy program for community events, and other special events; Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor organizational efficiency/effectiveness, and assess compliance with established standards of practice and care; validates performance with hard data and routine “spot checks” in key areas. Participates in policy development and implements policies and programs expectations set forth by the CEO and Board of Directors; Quarterly Cost-Benefit-Analysis (CBA)/Cost-Effectiveness Analysis (CEA) reporting of program initiatives. Performs other necessary duties as required by First Choice Community Health Centers to meet the goal of providing quality primary health care services and all additional related duties and responsibilities, as assigned. COMPETENCIES : The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies : Director of Strategic Marketing and Corporate Development Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 – 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity) Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Analytical Skill – Strong analytical, reporting, and data presentation skill; ability to convert raw data into meaningful strategic information useful to guide senior decision-making. Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication to Person Reporting – Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts. Communication to Subordinates – Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and address poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Compliance – Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service – Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests. Effectiveness in Role – Ultimately effective in contributing to measurable strategic goals and objectives of the organization. Ethical Standards – Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically. Flexibility – Flexible in terms of role and schedule. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation – Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains a professional appearance. Quantity and Productivity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. Strategic Thinking – Understands mission, strategic goals, objectives, and measures and understands how their area impacts organization; Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Teamwork with Peers and Other Functions- Balances functional and organizational responsibilities; Contributes to upstream and downstream processes; Works well with peers, superiors, and subordinates. Technical Skills – Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Stays current with industry/technical changes. Timeliness of Work Completion – Completes work on-time and on-schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Verbal and Presentation Skills – Speaks clearly and effectively; able to effectively prepare for and present to a group. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Able to write in format ideal for grant-writing application. EDUCATION and/or EXPERIENCE: Masters Degree in Health Administration, Public Health or Business Administration with at least two (2) years of progressive supervisory/management and marketing experience in a healthcare setting or related experience. Ability to prioritize and effectively execute the goals and initiatives of the organization. Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization. CERTIFICATES, LICENSES, REGISTRATIONS: Four year college degree, preferably with concentration in Health Administration and/or management related specialization. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Preferred familiarity with effective use of MS Office, Publisher, Dreamweaver (or other HTML editor program), and Adobe design software. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, attention to details, sense of personal responsibility for work performance and a professional attitude. Demonstrated cultural sensitivity and commitment to advocacy for cultural diversity. The ability to adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. #J-18808-Ljbffr

Director of Administration and Compliance

First Choice Community Health Centers Lillington, NC

SUMMARY: The Director of Administration & Compliance (DAC) is directly responsible for the day-to-day operations of all First Choice Community Health Centers (FCCHC) medical and dental sites. The DAC is a member of the Senior Management Team and is also responsible for directing key areas related to operations, performance management, compliance and quality, business development, strategic and financial planning, as well as special projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Performance Area I: Site Operations Management Responsible for performance of each First Choice Site, as measured by site-level performance indicators and targets; Creates and maintains systems and processes necessary to successfully manage the organization's current activities and its projected growth; Maintains sound plan of corporate organization, establishing consistent application of corporate policies at each site; ensure adequate management development and to provide for capable management succession; Develops and installs procedures and controls to affect both lateral and vertical two-way communication and adequate information flow across the organization, leveraging both verbal, electronic, and conferencing resources; Establishes operating policies consistent with CEO expectations and corporate policies and objectives and ensures their execution, using a balanced scorecard measurement system; Evaluates the results of overall operations regularly and systematically and reports these results, as well as any concerns, to the Chief Executive Officer. Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor operational efficiency, and assess compliance with established standards of practice and standards of care; validates performance with hard data and routine “spot checks” in key areas. Each site should be visited a minimum of once per week, either by COCO or the Performance Improvement Coordinator. Address and follow-up on any issues which are identified and report resulting actions. Key Performance Area II: Performance Management of Subordinate Employees Oversees managers who direct site-level and department activities that implement the organization's policies; positions managed include Performance Improvement Coordinator, Team Leaders (intra-site), IT Specialist, and Environmental Specialist. (Note: The DAC is ultimately responsible for the performance of the individuals in these positions); Directly supervises sites and oversees the daily operation of all sites, implementing policies and procedures, and expectations set forth by the CEO and Board of Directors; Develops work plan strategies in support of organizational goals and objectives for the sites in conjunction with the Team Leaders that are consistent with those of FCCHC. Regularly monitors progress in meeting objectives and revises plans and priorities, as necessary; Assists managers in the development of their work plans per timeliness and content standards; Provides oversight for maintenance/housekeeping to ensure centers are fully operational and meeting established standards with respect to all duties required of housekeeping and maintenance staff; Conduct periodic (weekly) documented walk-through as is relates to established standards; Develops and maintains Facility Maintenance Plan; Meets regularly with clinical and administrative staff to assure coordination of activities, adherence to health and business plan, and consistent application thereof; Responsible for the timely and accurate completion of Performance Evaluations and other personnel actions for direct reports per established procedures; Assists managers in the application of corporate policies, procedures, and practices that comply with local, state and federal laws and regulations. Key Performance Area III: Quality, CQI, and Process Improvement Directly or indirectly (via Performance Improvement Coordinator) responsible for all improvement initiatives, including those related to patient flow, patient satisfaction, productivity improvement, and/or process improvement, in support of measurable objectives. Conducts and documents improvement initiatives/plan; Ensures performance indicators are accurately measured (measurement systems analysis) and reported. Develops and maintains organizational scorecard reporting system; Submits monthly report to CEO with action plan; Ensures that each FCCHC site maintains a daily productivity goal of a minimum of 36 or more patients a day; identifies root causes of deficits and takes corrective action in coordination with site staff and the Director of Strategic Marketing and Corporate Development; Selects high ROI and/or patient-focused projects for improvement, quantifies impact using performance metrics which are in alignment with strategic goals and objectives; Utilizes the CQI process to identify opportunities for improved patient flow, improved access-to-care, and scheduling process improvement, and reviews same with CEO and appropriate Department Heads. Follows up on patient complaints to maintain positive image; Charter and facilitate cross-functional process improvement and/or compliance team; Maintains open communication with the Chief Medical Officer and Department leadership to ensure that the non-clinical administrative operational processes are appropriately integrated into the clinical areas to promote operational efficiency in the provision of patient care. Key Performance Area V: Strategic, Operating, Financial, and Program Planning Develops and supports the implementation of organizational Operating Plan in coordination with other members of the management team; Assists the Senior Management Team in defining short and long-term goals and develops strategies that will improve the operational efficiency of FCCHC; Support the establishment of the new FCCHC delivery sites (mobile or standing), and the efficient, effective, and compliant operations thereof; Prepares monthly reports for the Board and is actively involved in the strategic planning activities; Monitors expenditures and budget variances related to operations in conjunction with the CFO. Takes corrective action, as necessary; Assists in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies; Assists CFO in completion of all annual cost reports, annual financial audits, annual UDS report, and/or any other required annual governmental reporting. Key Performance Area VI: Corporate Compliance Serves as the Chief Compliance Officer responsible for the auditing, monitoring and evaluating components of the compliance program; Oversees development and monitoring of Risk Management, Crisis Management, Business Continuity and Disaster Recovery Plans; Serves as the Health Insurance Portability Act (HIPAA), and Health Information Technology for Economic and Clinical Health (HITECH) officer, ensuring that regulations for privacy, security and transaction and codes are maintained; Creating a reporting mechanism to be submitted to the CEO as part monthly activities reporting; Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Compliance Program; Collaborates with other departments (e.g., Risk Management, Internal Audit, HR, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the corporate attorney or approved resources as needed to resolve difficult legal compliance issues; Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating and/or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations; Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Routinely conducts random audits, directly or through Performance Improvement Coordinator, of sites to assess compliance and quality standards are being maintained across all areas. Reports violations to responsible manager and CEO to address root causes; Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to prevent or deal with similar situations in the future; Develops and implements training program as needed to address improvement opportunities; Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required; Ensures that independent contractors and/or agents who furnish services to the corporation are aware of and in compliance with the requirements of the corporation’s Compliance Program with respect to coding, billing, marketing, and/or protected health information (HIPAA/HITECH); and/or other regulations. Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures; Will ensure that FCCHC remains in compliance with all corporate compliance programs, HIPAA, HITECH, and other regulations. Notifies (verbally and in writing) employees of updates in policies and/or procedures, and assesses knowledge thereof. Key Performance Area VII: CEO Support/Special Projects Meets regularly with the CEO to keep abreast of any issues or concerns as they relate to the overall effectiveness/efficiency and future of the organization; Assists the CEO, DSMCD, and CFO with grant writing; Serves as a liaison for all construction and renovation projects; Prepares monthly reports for the Board of Directors, by direction of the Chief Executive Officer; Assists the DSMCD with the CEO Scorecard Report; Completes other duties as assigned. COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies: Chief Operations and Compliance Officer Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 – 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity). Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication to Person Reporting – Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts. Communication to Subordinates – Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively. Compliance – Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service – Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests. Effectiveness in Role – Ultimately effective in contributing to measurable strategic goals and objectives of the organization. Ethical Standards – Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Flexibility – Flexible in terms of role and schedule. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues. Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation – Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains a professional appearance. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Strategic Thinking – Understands mission, strategic goals, objectives, and measures and understands how their area impacts organization; Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses. Teamwork with Peers and Other Functions - Balances functional and organizational responsibilities; Contributes to upstream and downstream processes; Works well with peers, superiors, and subordinates. Technical Skills – Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Stays current with industry/technical changes. Timeliness of Work Completion – Completes work on-time and on-schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Verbal and Presentation Skills – Speaks clearly and effectively; able to effectively prepare for and present to a group. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE: Combined clinical and business management education, with graduate-level education and concentration in management and/or operations. Ability to prioritize and effectively execute the goals and initiatives of the organization. Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization. General to advanced certifiable knowledge of Six Sigma, Lean, Business Process Improvement and other process improvement methodologies, with field experience demonstrating measurable results preferred. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Familiarity with effective use of computerized accounting, billing, patient information, and electronic medical records software. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, attention to details, sense of personal responsibility for work performance and a professional attitude. The ability to adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL: I- (Job classification level in which employees have minimal risk to blood borne pathogens). #J-18808-Ljbffr

Dental Assistant - Journey - Lillington

East Carolina University Lillington, NC

Position Details Position Information Job Title Dental Assistant - Journey - Lillington Position Number 001992 Vacancy Open to All Candidates Time-Limited No Department Homepage http://www.ecu.edu/dental Advertising Department DENTAL MEDICINE, SCHOOL OF Division Academic Affairs Classification Title 14201 Dental Assistant Competency Level 2 - Journey Working Title Dental Assistant - Journey - Lillington Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $37,440 - $49,312 Anticipated Hiring Range $37,440 - $39,025 Salary Grade Equivalency GN05 Work Schedule M-F Work Hours 8-5 Position Location (City) Lillington Job Category Staff - Medical Organizational Unit Overview The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Associate Dean for Faculty Affairs, Assistant Dean for Dental Education and Informatics, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences. Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. To operate these clinics, appropriate dental auxiliaries and clinical staff are needed. Job Duties This position is located in Lillington, NC in a Community Service Learning Center. The purpose of this position is to provide clinical support to the dentist, dental residents and dental students in the School of Dental Medicine clinics and Community Service Learning Centers. This is a unique opportunity to help train the next generation of dental professionals and make an impact on oral health in our state while caring for the people of North Carolina. Collaborating across dental specialties, this is a position that will offer something different each day and will allow you to not only provide patient care, but to work alongside faculty, residents, and students. Assist 4-handed dentistry. The dental assistant is responsible for patient preparation and patient flow. This position accesses patient information, charts as directed by dental students, dental residents and faculty dentist, monitors patients blood pressure and sedation as required. The assistant participates in dental exams and procedures. The assistant follows OSHA standards for hand washing, masking, gloving and disposal of contaminants. The assistant monitors patients as they are receiving treatment. The assistant performs dental x-rays as ordered by the dentist. The assistant transports patients as needed. DENTAL MEDICINE SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT. Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability. Minimum Education/Experience High school diploma or equivalency and completion of an accredited dental assisting program; or equivalent combination of training and experience. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/Education CPR certificate and Radiology certified is preferred. License or Certification required by the Department None Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis. Job Open Date 12/09/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. Open Until Filled Yes Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/82593 Alternate option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications. AA/EOE East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or [email protected] . Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Department for People Operations, Success, and Opportunity If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Quick Apply

Clinical Operations Assistant

First Choice Community Health Lillington, NC

SUMMARY : The Clinical Operations Assistant (COA) is directly responsible for the day-to-day clinical operations of all First Choice Community Health Centers (FCCHC) medical and dental sites per the guidance of the Chief Medical Officer. The COA is a member of the Management Team and is also responsible for directing key areas related to performance management, compliance and quality, business development, strategic and financial planning. Key Performance Measures : Quarterly Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Extremely Effective, 80.0 - 89.0 = Performing at Expected Level, 70.0 - 79.0 = Less Than Effective, Below 70.0= Ineffective.) Inputs may include direct observation, productivity and operational efficiency measures, patient satisfaction scores, UDS metrics, financial metrics, scorecard metrics, compliance measures, activity measures, employee survey scores, activities reporting checklist, and other operational measures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned.) Key Performance Area I: Site Operations Management Responsible for the performance of each of the First Choice Sites, as measured by site-level performance indicators and targets; Creates and maintains the systems and processes necessary to successfully manage the organization's current activities and its projected growth; Maintains a sound plan of corporate organization, establishing consistent application of corporate policies at each site; ensure adequate management development and to provide for capable management succession; Develops and installs procedures and controls to affect both lateral and vertical two-way communication and adequate information flow across the organization, leveraging both verbal, electronic, and conferencing resources; Establishes clinical operating policies consistent with CEO & CMO expectations and objectives and ensures their execution, using a balanced scorecard measurement system; Evaluates the results of overall clinical operations regularly and systematically and reports these results, as well as any concerns, to the Chief Executive Officer and Chief Medical Officer; Ensure clinical inventory levels of supplies are maintained utilizing a cost effective approach-cost containment; Assist with the monthly submission of the Clinical Performance Measures Reports and FCCHC obtaining and monitoring Patient-Centered Medical Home recognition via NCQA; Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor operational efficiency, and assess compliance with established standards of practice and standards of care; validates performance with hard data and routine "spot checks" in key areas. Each site should be visited a minimum of once per week, either by COA or the Performance Improvement Coordinator. Address and follow-up on any issues which are identified and report resulting actions. Key Performance Area II: Performance Management of Subordinate Employees Oversees personnel who direct site-level and department activities that implement the organization's policies; positions managed include Team Leaders (intra-site), and Clinical staff (LPNs, MAs, MLT, Phlebotomist, X-Ray). (Note: The COA is ultimately responsible for the performance of the individuals in these positions); Directly supervises sites and oversees the daily clinical operation of all sites, implementing policies and procedures, and expectations set forth by the CEO, CMO and Board of Directors; Develops work plan strategies in support of organizational goals and objectives for the sites in conjunction with the Team Leaders that are consistent with those of FCCHC. Regularly monitors progress in meeting objectives and revises plans and priorities, as necessary; Meets regularly with clinical staff to assure coordination of activities, adherence to health and business plan, and consistent application thereof; Facilitates staff education and in-services in the areas of safety, infection control, OSHA, TB control, competency checklist and performance improvement. Conducts and reviews annual CPR verifications; Performs appropriate credentialing activities for all permanent and temporary clinical employees as well as assurance of proper current licensure and continuing education. Initiates and participates in staff in-house, in-service education; Responsible for the timely and accurate completion of Performance Evaluations and other personnel actions for direct reports per established procedures. Key Performance Area III: Quality, CQI, and Process Improvement Directly or indirectly (via Performance Improvement Coordinator) responsible for all improvement initiatives, including those related to patient flow, patient satisfaction, productivity improvement, and/or process improvement, in support of measurable objectives. Conducts and documents improvement initiatives/plan; Provides leadership and guidance to the Performance Improvement Coordinator or designee with the Patient-Centered Medical Home recognition, Meaningful Use and Clinical Performance Measures; Performs quality control procedures on all laboratory equipment in accordance with OSHA, CLIA, CQI and other applicable standards; Maintains proper documentation of quality control procedures in accordance with OSHA, CLIA, COLA, NCIR, CQI and other applicable standards; Ensures performance indicators are accurately measured (measurement systems analysis) and reported. Develops and maintains organizational scorecard reporting system; Submits monthly report to CEO and CMO with action plan; Selects high ROI and/or patient-focused projects for improvement, quantifies impact using performance metrics which are in alignment with strategic goals and objectives; Utilizes the CQI process to identify opportunities for improved patient flow, improved access-to-care, and scheduling process improvement, and reviews same with CEO and/or CMO and appropriate Department Heads. Follows up on patient complaints to maintain positive image; Charter and facilitate cross-functional process improvement and/or compliance team; Maintains open communication with the Chief Medical Officer and Department leadership to ensure that the non-clinical administrative operational processes are appropriately integrated into the clinical areas to promote operational efficiency in the provision of patient care. Key Performance Area V: Strategic, Operating, Financial, and Program Planning Develops and supports the implementation of organizational Operating Plan in coordination with other members of the management team; Assists the Senior Management Team in defining short and long-term goals and develops strategies that will improve the operational efficiency of FCCHC; Prepares monthly reports for the CQI meetings and Board per the CMO directive and is actively involved in the strategic planning activities; Monitors expenditures and budget variances related to operations in conjunction with the CFO. Takes corrective action, as necessary; Assists in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies; Assists in completion of all annual cost reports, annual audits, annual UDS report, and/or any other required annual governmental reporting. Key Performance Area VI: Corporate Compliance Serves as the Clinical Compliance Coordinator responsible for the auditing, monitoring and evaluating components of the compliance program in collaboration with the Performance Improvement Coordinator; Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct; Collaborates with other departments (e.g., Risk Management, Internal Audit, HR, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution; Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating and/or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations; Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Routinely conducts random audits, directly or through Performance Improvement Coordinator, of sites to assess compliance and quality standards are being maintained across all areas. Reports violations to responsible manager and CEO to address root causes; Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to prevent or deal with similar situations in the future; Develops and implements training program as needed to address improvement opportunities; Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required; Ensures that independent contractors and/or agents who furnish services to the corporation are aware of and in compliance with the requirements of the corporation's Compliance Program with respect to clinical operations and/or protected health information (HIPAA/HITECH); and/or other regulations; Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures; Will ensure that FCCHC remains in compliance with all corporate compliance programs, HIPAA, and other regulations. Notifies (verbally and in writing) employees of updates in policies and/or procedures, and assesses knowledge thereof. Key Performance Area VII: CEO Support/Special Projects Meets regularly with the CEO to keep abreast of any issues or concerns as they relate to the overall effectiveness/efficiency and future of the organization; Assists with grant writing; Prepares monthly reports for the Board of Directors, by direction of the Chief Executive Officer; Assists the Performance Improvement Coordinator/Special Projects with the CEO Scorecard Report; Completes other duties as assigned. COMPETENCIES : The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies: Clinical Operations Assistant Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 - 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity) Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability - Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication to Person Reporting - Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts. Communication to Subordinates - Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively. Compliance - Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service -Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests. Effectiveness in Role - Ultimately effective in contributing to measurable strategic goals and objectives of the organization. Ethical Standards - Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Flexibility - Flexible in terms of role and schedule. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues. Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation - Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains a professional appearance. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Strategic Thinking - Understands mission, strategic goals, objectives, and measures and understands how their area impacts organization; Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses. Teamwork with Peers and Other Functions- Balances functional and organizational responsibilities; Contributes to upstream and downstream processes; Works well with peers, superiors, and subordinates. Technical Skills - Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Stays current with industry/technical changes. Timeliness of Work Completion - Completes work on-time and on-schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Verbal and Presentation Skills - Speaks clearly and effectively; able to effectively prepare for and present to a group. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE : Combined clinical and business management education, with graduate-level education and concentration in management and/clinical operations. Ability to prioritize and effectively execute the goals and initiatives of the organization. Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization. General to advanced certifiable knowledge of Six-Sigma, Lean, Business Process Improvement and other process improvement methodologies, with field experience demonstrating measurable results preferred. CERTIFICATES, LICENSES, REGISTRATIONS : Licensed as a registered professional in the state of North Carolina or medical licensure, ASCP certification, etc. CPR required. LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS : Ability to apply basic concepts of mathematics and computations. REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES : Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Familiarity with effective use of computerized billing, patient information, and electronic medical records software. Must be able to use other equipment such as a fax, copier and calculator. Knowledge of Medicare, regulatory and credentialing criteria and standards. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, attention to details, sense of personal responsibility for work performance, excellent trouble shooting, diagnostic skills and a professional attitude. The ability to adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS : The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Allied-Therapy - PT

Universal Healthcare/Lillington Lillington, NC

Details Client Name Universal Healthcare/Lillington Job Type Travel Offering Allied Profession Allied-Therapy Specialty PT Job ID 30249942 Job Title Allied-Therapy - PT Weekly Pay $2196.01 Shift Details Shift Days 8 Scheduled Hours 40 Job Order Details Start Date 04/15/2024 End Date 07/15/2024 Duration 13 Week(s) Job Description Assess and treat patients Complete documentation Plan, market and develop new programs Communicate with patients, patients' families and physicians and staff Present in-services to fellow staff therapists Assist in the general operation of the department Qualifications Physical Therapist Job Requirements: Bachelors (B.A., B.S. ), Master's degree (M.A., M.S. ) or Doctorate (DPT) in Physical Therapy Graduate of a certified physical therapy program Possess or be eligible for state licensure Client Details Address 1995 E Cornelius Harnett Blvd City Lillington State NC Zip Code 27546

High salary

Chick-Fil-A Supervisor (Team Lead)- Campbell University

ARAMARK Lillington, NC

**Job Description** Time to step up your career! This is your moment to shine and lead the way for others too. We?re hiring full-time Food Service Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you?ll help oversee staff, collaborate with teammates, and help where needed. We can?t wait to see your growth, all while igniting your passion and pursuing what matters to you. **Job Responsibilities** ? Produce and maintain work schedules and may prepare production packets (Production sheets and recipes). ? Direct daily activities. ? Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements. ? Ensure that food items are stored in a safe, organized, and hazard-free environment. ? Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures. ? Maintain a sanitary department following health and safety codes and regulations. ? Maintain accurate inventory on a weekly basis. ? May prepare orders as needed to ensure accurate production for location. ? Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork. ? Maintain a safe and hazard-free working environment. ? Train/mentor other food service workers. ? Maintain logs on all maintenance required on equipment within the department. ? Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary. ? Perform preventative maintenance checklist. ? Recommend replacement of existing equipment to meet needs of facility. ? Proficiency in multi-tasking. ? Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. ? Must fill in for absent employees at location, as necessary. ? Maintain knowledge of daily catering events and confirm they are prepared and delivered on time. ? Be able to work occasional night and weekend catered events. ? Attend food service meetings with staff. ? Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc). ? May perform cashier duties as the need arises. ? Promote good public relations. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. **Qualifications** ? Must read, write, and understand verbal instructions ? Must complete a sanitation course either before or during first year ? Must be knowledgeable in operating an efficient cost-effective program. ? Ability to perform basic arithmetic ? Maintain emotional control under stress ? Ability to resolve interpersonal situations ? Strong organizational skills **Education** **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Executive Assistant To CEO

First Choice Community Health Centers Lillington, NC

Job Description Job Description SUMMARY: The Executive Assistant to the Chief Executive Officer (CEO) serves as the principal administrative and clerical support to the CEO. This position performs a variety of administrative support tasks with changing priorities. Performance is evaluated by the CEO based on the timeliness, consistency, and quality of work performed as well as professionalism with which tasks are carried out. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Provides a warm and professional greeting to visitors and staff entering office; Composes and types correspondence; supports CEO with distribution of communications to staff; Routes and helps prioritize incoming mail and email to CEO; Organizes and maintains electronic and manual file systems, correctly files correspondence and other records; Answers and screens CEO telephone calls, and arranges conference calls. Coordinates manager's schedule and makes appointments; Greets scheduled visitors and conducts to appropriate area or person. Arranges and coordinates travel schedules and reservations; Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities; Conducts research, gathers information, and compiles reports; Provides assistance with documenting procedures and standard operating practices; Records and transcribes minutes of meetings; Copies or scans correspondence or other printed materials; Prepares outgoing mail and correspondence, including e-mail and faxes; Orders and maintains supplies, and arranges for equipment maintenance; Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer; Provides support for general administrative and human resources processes; Assist HR Manager with professional staff credentialing process; Works cooperatively with other department heads to attain goals and objectives of FCCHC; Conducts general administrative and clerical functions as assigned; Identifies opportunities to alleviate and support the CEO. QUALIFICATIONS: Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Minimum of five years Administrative/secretarial experience Ability to type 60 or more words per minute Strong working knowledge of Microsoft Office platform Strong verbal and written communication skills; phone etiquette and professionalism COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job: Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication– Communicates frequently (as-needed) with CEO, reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Compliance – Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Develops and implements cost saving measures; Conserves organizational resources. Customer Service – Creates a positive and professional impression over phone and for visitors; Responds promptly to internal and/or external customer needs; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; proactively provides status updates; able to prioritize activities. Ethical Standards – Understands and models organizational core values (WHO WE ARE); Treats all people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically. Flexibility – Flexible in terms of role and schedule. Willing to work outside of normal schedule if needed. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of development opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Models an effective decision-making process; Exhibits sound and accurate judgment. Motivation – Arrives prepared to work; Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Gathers and analyzes information skillfully. Professionalism - Approaches and responds to others in a friendly and professional manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Maintains a professional appearance and demeanor. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Technical Skills – Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Timeliness of Work Completion – Completes work on-time and on schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE: Graduation from Business or Technical School in secretarial training program. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Strong typing and phone skills. Intermediate- Advanced knowledge of core MS Office software (Outlook, MS Word, and Excel), basic familiarity with MS Excel. Fast learner with new software and information systems. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL : I- (Job classification level in which employees have minimal risk to blood borne pathogens). Powered by JazzHR vt9rXVOCUK

Social Worker IV (I A&T)-Child Protective Services- Second Shift ( Extended Hours )

Harnett County, NC Lillington, NC

Salary: $60,935.00 - $70,837.00 Annually Location : Lillington, NC Job Type: Full-Time Regular Job Number: DSS 2107 Department: DSS Division: Child Protective Service Opening Date: 09/19/2024 POSITION SUMMARY Harnett County Department of Social Services is currently recruiting for a Social Worker - Investigative/Assessment and Treatment to work within the Child Protective Services Unit. This position will provide advanced, professional level casework which will include providing protective, investigative and case management services for children in emergency situations who are at risk for neglect and/or abuse. This position is for a Second Shift (extended hours) Social Worker. The typical hours for this position will be 2 pm-10 pm Monday - Friday. DUTIES AND RESPONSIBILITIES The primary purpose of this position is to provide protective services for children from birth to age 18 years of age including assessment of alleged neglect and abuse, substantiation of the alleged neglect or abuse as prescribed by federal and state guidelines, provide expert testimony in court hearings , and follow-up with case management and preventive services for clients. This employee will analyze situations and determine appropriate courses of action immediately or in short time spans and often under very stressful conditions. This employee will need to know and be able to utilize community and area resources. This position also includes the responsibility of coordinating agency and supportive services. ** This position will require assisting in emergency and/or disaster situations. MINIMUM QUALIFICATIONS Education and Experience: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Master's degree from an accredited school of social work and one year of social work experience; or a Bachelor's degree from an accredited school of social work and two years of social work or counseling experience; or Master's degree in a counseling field and two years of social work or counseling experience; or a four-year degree in a human services field or related curriculum and three years of social work or counseling experience; or graduation from a four-year college or university and four years of experience in rehabilitation counseling, pastoral counseling or a related human service field providing experience in the techniques of casework, group work or community organization; or an equivalent combination of training and experience. Directly Related Experience is defined as Human Services experience in the areas of case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning. One year of work experience can be credited for completion of the social work collaborative. **Copy of college transcripts must be submitted with your application. Official college transcripts are required at the time of hire. ** Preference: Bilingual in Spanish and English Licensing and Certifications: Possession of a valid North Carolina driver's license. Knowledge, Skills, and Abilities: Thorough knowledge of social work principles, policies, and practices to complete assessments and case management services related to child abuse and neglect. Knowledge of governmental and private organizations and resources within the community. An ability to interact with families of diverse backgrounds. Applicant must possess excellent writing skills in order to complete accurate case documentation, court reports and other written documents. Must be prepared to testify in court. Must have interviewing abilities and communication skills to effectively and appropriately interact with clients, the public at large and other professionals. Needs to be able to assess risks and safety factors in often difficult environments. SUPPLEMENTAL INFORMATION Successful completion of a drug screening and criminal background check will be required as a condition of employment. GENERAL INFORMATION: Harnett County is one of the fastest growing counties in North Carolina with approximately 130,000 residents. Our "Strong Roots, New Growth," describes a county in transition, one that values its rural agricultural heritage while also embracing new growth and industry. Harnett County is optimally located between North Carolina's capital city of Raleigh and the internationally recognized Research Triangle Park to the north, and the nation's largest military installation in Fort Bragg to the south. The county is also centrally located in North Carolina and is within close proximity to the Great Smoky Mountains and Blue Ridge Parkway, and to the numerous Atlantic Ocean beaches and the Outer Banks. The county offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life. We provide a competitive salary and benefits package including health and dental coverage, as well as retirement and access to an employee health clinic for employees and dependents. We appreciate your interest in employment opportunities with Harnett County. Harnett County is an Affirmative Action/Equal Employment Opportunity Employer. Harnett County participates in E-Verify to determine employment eligibility to work in the United States. Harnett County takes pride in offering an excellent benefit package including health, dental, vision and life insurance, membership in the North Carolina Local Government retirement, free health clinic for employees and anyone in their household and other benefits. To see more information about the benefits offered by Harnett County, click 01 Please verify that your application includes the following information: * Complete education history (including High School) * Employment history including correct dates of employment, employer address and phone number, supervisor's name and reason for leaving each employer. * A minimum of 3 professional references Applications without the above information will be considered incomplete and will not be processed. Please take a moment to review your application before submission to ensure all categories are completed. Responses to the supplemental questions are verified against the education and work experience provided in the "Education" and "Work Experience" sections of the application to determine your qualifications for this position. I have read and understand the above statement. Yes No 02 What is your highest level of education? Masters Degree Bachelors Degree Associate Degree High School Diploma General Education Diploma Not Applicable 03 Do you possess a BSW from an accredited school of Social Work? Yes No 04 Do you possess a MSW from an accredited school of Social Work? Yes No 05 If you do not possess a BSW or MSW, from the list below, please select the major coursework of your highest degree. Counseling Sociology Psychology Human Services Family Studies Other Related Field Not Applicable 06 If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree. (If this question does not apply please type N/A in the space provided below.) 07 How many years of experience do you have in case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning? 5 + years 3 - 4 years 1 - 2 years Less than one year None 08 Briefly describe your experience in case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning.(This information must be documented in the Work History of the application in order to receive credit. If this question does not apply, please type N/A in the space provided below.) 09 Do you have experience working in a Child Welfare/Child Protective Service agency? Yes No 10 Have you completed the NC Child Welfare Education Collaborative? Yes No 11 Are you fluent in Spanish? Yes No 12 Do you have a valid North Carolina driver's license? Yes No 13 This position requires to work a flexible schedule. Are you willing to meet this working requirement? Yes No 14 This position will require assisting in emergency and/or disaster situations. Are you willing to meet this working requirement? Yes No 15 Did you attach your unofficial transcripts to this application? Yes No 16 Please indicate how you heard about this job opportunity: If referred by a Current County Employee please list their first name and last name below. Required Question

Special Projects Coordinator

First Choice Community Health Centers Lillington, NC

Job Description Job Description:\n\nSUMMARY: Performance Services/Special Projects Coordinator plans, analyzes and evaluates current or proposed health programs within the First Choice Community Health Centers (FCCHC) for the purpose of strategic planning and development; responsible for supporting volume and growth objectives through marketing, referral relationships, and service excellence (word-of-mouth referrals); assists in the development of recommendations to improve existing health programs or substantiate the need for additional programs; and performs related duties as assigned. This role is involved in core functions related to marketing and growth, grant funding, outreach and community alliances, performance measurement reporting, patient satisfaction and service excellence, as well as special executive and board-level projects. Key Performance Measures: Quarterly Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Extremely Effective, 80.0 – 89.0 = Performing at Expected Level, 70.0 - 79.0 = Less Than Effective, Below 70.0= Ineffective.) Inputs may include direct observation, growth and patient volume measures, productivity measures, patient satisfaction scores, UDS metrics, financial metrics, scorecard metrics, employee survey scores, and other operational measures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Performance Area I: Marketing and Volume GrowthProjects a positive image to the communities served by FCCHC;Develops an integrated and comprehensive organizational Marketing Plan to achieve corporate objectives related to patient volume; Develops and executes comprehensive marketing plans and programs, both short and long range, to support revenue and volume objectives of the organization; Develops and manages marketing operating budget; Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail. Serves as liaison with outside agencies on ongoing promotional campaigns;Develops and present a monthly report related to implementation of marketing activities, timeline (Gantt Chart), and resultant impact on growth measures;Ensures effective control of marketing results, and takes corrective action to guarantee the achievement of marketing objectives within designated budgets. Oversees and evaluates market research and adjusts marketing strategy to meet changing market demographic and competitive conditions;Maintain website currency, continuously update information on website, Facebook page; leverage other social media tools (Twitter, etc.);Conducts marketing research (surveys and/or focus groups) related to current and new product concepts, and provides feedback for future program development. Guides preparation of timely marketing activity reports and presents to executive management. Accurately assesses and reports monthly the progress towards measurable growth goals and objectives.Identify additional specialized third-party resources to help support growth goals and objectives. Key Performance Area II: Strategic PlanningResearches, analyzes, and monitors political, competitive, economic, technological, and social-demographic factors to capitalize on market opportunities and minimize effects of competitive activity; regularly reports relevant findings to CEO for utilization in planning activities;Gathers and synthesizes primary or secondary source data and convert to easily understood information format (charts, graphs, tables, etc.) for relevant decision-support uses for monthly presentation to leadership and/or board;Creates and implements a planning model that supports the organization's mission and values based on an internal and external needs assessment; ensures that required reporting information is readily available;Develop goals and objectives for the corporation in conjunction with team leaders that are consistent with the organization strategic plan of FCCHC. Regularly monitor and report progress in meeting objectives and revise strategies and priorities, as necessary, in collaboration with other members of the management team;Responsible for performing periodic performance reviews (PPR), Failure Mode Effects Analysis (FMEA), and targeted audits as determined by leadership and performance trends;Assists the CEO in defining short and long-term goals and developing strategies that will improve the provision of services and operational efficiency. Collaborates with the Chief Medical Officer, DCO/CCO, and other staff to design and implement improved scheduling protocols, including redesigning workflows and re-aligning staff as necessary;Serves as strategic liaison for key organizational initiatives between all departments and patients while setting priorities for strategic work plan implementation;Assists Human Resources in the development and dissemination of monthly Employee Newsletter; Development and implementation of community newsletter;Maintains open channels of communication with the CEO and in relation to problems/issues in the centers or organizational “red flags” in a timely manner; (below target measures); Proposes and submits written recommended actions to address root causes;Helps ensure that organization and departmental goals and initiatives are consistent and in alignment with strategic organizational planning goals and objectives;Ensures that assigned measures of strategic goals and objectives are accurately measured and reported in a timely manner;Responsible for the tracking and monthly reporting of strategic scorecard metrics to CEO and Board of Directors. Key Performance Area III: Outreach and Community RelationsIdentifies potential collaborative relationships and/or partnerships which help meet the needs of the organization. Develop assessment, reporting, and presentation tool to report activities and outcomes related to collaborative relationships.Assists the CEO in community outreach for FCCHC services and consistently serves as an ambassador for excellence to our internal and external customers;Develops and delivers outreach materials and tools (DVDs, brochures, online resources, etc.), for use as an introductory tool, consistent with marketing plan.Participates in community functions in order to enhance community awareness/image of services offered by the organization. Identifies and proactively responds to potential substantive relationships, partnerships, and/or networking opportunities; reports activities and outcomes monthly in support of growth objectives.Develops referral relationships with other organizations for the purposes of building encounter volume. Key Performance Area IV: Grant Writing & Program DevelopmentProactively identifies and responds to new funding opportunities; reports status to CEO;Plans, analyzes and evaluates current or proposed health programs of FCCHC for the purposes of program efficiency; identify areas of under and/or unmet need, and program coordination and to address those areas;Assists with grant writing activities and facilitates completion of grants as directed.In coordination with the DCO/CCO, ensures quality patient care per county/local, state, federal, and organizational standards and protocols. Key Performance Area V: Service Excellence/Patient SatisfactionDevelop and update Service Excellence Scorecard for provider and sties, and report monthly at each site to staff;Handles patient grievances ad-hoc (complaints or survey grievances); receives patient satisfaction service recovery and inquiry report and responds with root-cause inquiry and service recovery as needed; reviews and reports patient satisfaction information to staff.Communicate timely patient satisfaction results to employees immediately upon receipt; (e.g. Posts patient satisfaction report information to intranet, newsletter, and other media, etc.)Rounds patient waiting areas to address concerns and questions of patients; supports the implementation and development of coordinated inter-site efforts to improve service excellence and resultant word-of-mouth encounter volume; Provide weekly report of patient grievances (wait time, cleanliness, staff friendliness, etc.); Report to DCO/CCO;Monitor and report on patients who are waiting more than one hour in the waiting or exam areas;Report by-site wait time scores as part of monthly performance measures;Develop and implement a reward and recognition program/plan (trophy cup, photos, newsletter) to recognize the FCCHC site with the highest overall average satisfaction score each quarter;Provides timely encrypted sampling list information bi-weekly (every other Tuesday) to The Crossroads Group (organizational development firm) or CEO designee. Key Performance Area VI: Special ProjectsUtilizes process improvement methodologies to identify opportunities for change, analyze data using the CQI process, systems and processes for all programs and develop plans for improvements in collaboration with the Chief Executive Officer and Chief Medical Officer; Assists with the development and implementation of special projects which support corporate growth objectives (e.g. mobile units, school system collaboration, etc.)Supports and helps facilitate the development and implementation of systems, processes, policies and procedures that are consistent with current professional practice standards, regulatory requirements and health care trends. Monitors effectiveness of, and compliance with policies and procedures;Administer the Advocacy program to include formal and informal coalitions, task forces, and other groups, and maintains up-to-date and comprehensive database of such involvement and other helpful partner and stakeholder information. Coordinates Advocacy program for community events, and other special events;Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor organizational efficiency/effectiveness, and assess compliance with established standards of practice and care; validates performance with hard data and routine “spot checks” in key areas.Participates in policy development and implement policies and programs expectations set forth by the CEO and Board of Directors;Quarterly Cost-Benefit-Analysis (CBA)/Cost-Effectiveness Analysis (CEA) reporting of program initiatives.Performs other necessary duties as required by First Choice Community Health Centers to meet the goal of providing quality primary health care services and all additional related duties and responsibilities, as assigned by the CEO. COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies: Director of Strategic Marketing and Corporate Development Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 – 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity)Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections.Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Analytical Skill – Strong analytical, reporting, and data presentation skill; ability to convert raw data into meaningful strategic information useful to guide senior decision-making.Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement.Communication to Person Reporting – Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts.Communication to Subordinates – Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and address poor performance; quickly identifies issues needing corrective action; reports such actions to CEO.Compliance – Consistently complies with all established company standard operating processes and procedures.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.Customer Service –Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests.Effectiveness in Role – Ultimately effective in contributing to measurable strategic goals and objectives of the organization.Ethical Standards – Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.Flexibility – Flexible in terms of role and schedule.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Motivation – Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Sol

Director of Administration and Compliance

First Choice Community Health Centers Lillington, NC

Job Description Job Description:\n\nSUMMARY: The Director of Administration & Compliance (DAC) is directly responsible for the day-to-day operations of all First Choice Community Health Centers (FCCHC) medical and dental sites. The DAC is a member of the Senior Management Team and is also responsible for directing key areas related to operations, performance management, compliance and quality, business development, strategic and financial planning, as well as special projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Performance Area I: Site Operations Management Responsible for performance of each First Choice Sites, as measured by site-level performance indicators and targets; Creates and maintains systems and processes necessary to successfully manage the organization's current activities and its projected growth;Maintains sound plan of corporate organization, establishing consistent application of corporate policies at each site; ensure adequate management development and to provide for capable management succession;Develops and installs procedures and controls to affect both lateral and vertical two-way communication and adequate information flow across the organization, leveraging both verbal, electronic, and conferencing resources; Establishes operating policies consistent with CEO expectations and corporate policies and objectives and ensures their execution, using a balanced scorecard measurement system;Evaluates the results of overall operations regularly and systematically and reports these results, as well as any concerns, to the Chief Executive Officer.Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor operational efficiency, and assess compliance with established standards of practice and standards of care; validates performance with hard data and routine “spot checks” in key areas. Each site should be visited a minimum of once per week, either by COCO or the Performance Improvement Coordinator. Address and follow-up on any issues which are identified and report resulting actions. Key Performance Area II: Performance Management of Subordinate Employees Oversees managers who direct site-level and department activities that implement the organization's policies; positions managed include Performance Improvement Coordinator, Team Leaders (intra-site), IT Specialist, and Environmental Specialist. (Note: The DAC is ultimately responsible for the performance of the individuals in these positions);Directly supervises sites and oversees the daily operation of all sites, implementing policies and procedures, and expectations set forth by the CEO and Board of Directors;Develops work plan strategies in support of organizational goals and objectives for the sites in conjunction with the Team Leaders that are consistent with those of FCCHC. Regularly monitors progress in meeting objectives and revises plans and priorities, as necessary; Assists managers in the development of their work plans per timeliness and content standards;Provides oversight for maintenance/housekeeping to ensure centers are fully operational and meeting established standards with respect to all duties required of housekeeping and maintenance staff; Conduct periodic (weekly) documented walk-through as is relates to established standards;Develops and maintains Facility Maintenance Plan;Meets regularly with clinical and administrative staff to assure coordination of activities, adherence to health and business plan, and consistent application thereof;Responsible for the timely and accurate completion of Performance Evaluations and other personnel actions for direct reports per established procedures;Assists managers in the application of corporate policies, procedures, and practices that comply with local, state and federal laws and regulations. Key Performance Area III: Quality, CQI, and Process Improvement Directly or indirectly (via Performance Improvement Coordinator) responsible for all improvement initiatives, including those related to patient flow, patient satisfaction, productivity improvement, and/or process improvement, in support of measurable objectives. Conducts and documents improvement initiatives/plan;Ensures performance indicators are accurately measured (measurement systems analysis) and reported. Develops and maintains organizational scorecard reporting system; Submits monthly report to CEO with action plan;Ensures that each FCCHC site maintains a daily productivity goal of a minimum of 36 or more patients a day; identifies root causes of deficits and takes corrective action in coordination with site staff and the Director of Strategic Marketing and Corporate Development;Selects high ROI and/or patient-focused projects for improvement, quantifies impact using performance metrics which are in alignment with strategic goals and objectives;Utilizes the CQI process to identify opportunities for improved patient flow, improved access-to-care, and scheduling process improvement, and reviews same with CEO and appropriate Department Heads. Follows up on patient complaints to maintain positive image; Charter and facilitate cross-functional process improvement and/or compliance team;Maintains open communication with the Chief Medical Officer and Department leadership to ensure that the non-clinical administrative operational processes are appropriately integrated into the clinical areas to promote operational efficiency in the provision of patient care. Key Performance Area V: Strategic, Operating, Financial, and Program Planning Develops and supports the implementation of organizational Operating Plan in coordination with other members of the management team;Assists the Senior Management Team in defining short and long-term goals and develops strategies that will improve the operational efficiency of FCCHC;Support the establishment of the new FCCHC delivery sites (mobile or standing), and the efficient, effective, and compliant operations thereof;Prepares monthly reports for the Board and is actively involved in the strategic planning activities;Monitors expenditures and budget variances related to operations in conjunction with the CFO. Takes corrective action, as necessary;Assists in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies;Assists CFO in completion of all annual cost reports, annual financial audits, annual UDS report, and/or any other required annual governmental reporting. Key Performance Area VI: Corporate Compliance Serves as the Chief Compliance Officer responsible for the auditing, monitoring and evaluating components of the compliance program;Oversees development and monitoring of Risk Management, Crisis Management, Business Continuity and Disaster Recovery Plans;Serves as the Health Insurance Portability Act (HIPAA), and Health Information Technology for Economic and Clinical Health (HITECH) officer, ensuring that regulations for privacy, security and transaction and codes are maintained; Creating a reporting mechanism to be submitted to the CEO as part monthly activities reporting;Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Compliance Program;Collaborates with other departments (e.g., Risk Management, Internal Audit, HR, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the corporate attorney or approved resources as needed to resolve difficult legal compliance issues;Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating and/or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations;Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Routinely conducts random audits, directly or through Performance Improvement Coordinator, of sites to assess compliance and quality standards are being maintained across all areas. Reports violations to responsible manager and CEO to address root causes;Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to prevent or deal with similar situations in the future; Develops and implements training program as needed to address improvement opportunities; Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required;Ensures that independent contractors and/or agents who furnish services to the corporation are aware of and in compliance with the requirements of the corporation’s Compliance Program with respect to coding, billing, marketing, and/or protected health information (HIPAA/HITECH); and/or other regulations.Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures;Will ensure that FCCHC remains in compliance with all corporate compliance programs, HIPAA, HITECH, and other regulations. Notifies (verbally and in writing) employees of updates in policies and/or procedures, and assesses knowledge thereof. Key Performance Area VII: CEO Support/Special Projects Meets regularly with the CEO to keep abreast of any issues or concerns as they relate to the overall effectiveness/efficiency and future of the organization;Assists the CEO, DSMCD, and CFO with grant writing;Serves as a liaison for all construction and renovation projects;Prepares monthly reports for the Board of Directors, by direction of the Chief Executive Officer;Assists the DSMCD with the CEO Scorecard Report;Completes other duties as assigned. COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies: Chief Operations and Compliance Officer Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 – 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity). Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections.Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement.Communication to Person Reporting – Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts.Communication to Subordinates – Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively.Compliance – Consistently complies with all established company standard operating processes and procedures.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.Customer Service – Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests.Effectiveness in Role – Ultimately effective in contributing to measurable strategic goals and objectives of the organization.Ethical Standards – Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;Flexibility – Flexible in terms of role and schedule.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues.Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Motivation – Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; T

Clinical Operations Assistant

First Choice Community Health Centers Lillington, NC

Job Description Job Description:\n\nSUMMARY: The Clinical Operations Assistant (COA) is directly responsible for the day-to-day clinical operations of all First Choice Community Health Centers (FCCHC) medical and dental sites per the guidance of the Chief Medical Officer. The COA is a member of the Management Team and is also responsible for directing key areas related to performance management, compliance and quality, business development, strategic and financial planning.Key Performance Measures: Quarterly Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Extremely Effective, 80.0 – 89.0 = Performing at Expected Level, 70.0 - 79.0 = Less Than Effective, Below 70.0= Ineffective.) Inputs may include direct observation, productivity and operational efficiency measures, patient satisfaction scores, UDS metrics, financial metrics, scorecard metrics, compliance measures, activity measures, employee survey scores, activities reporting checklist, and other operational measures.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.(Other duties may be assigned.) Key Performance Area I: Site Operations ManagementResponsible for the performance of each of the First Choice Sites, as measured by site-level performance indicators and targets;Creates and maintains the systems and processes necessary to successfully manage the organization's current activities and its projected growth;Maintains a sound plan of corporate organization, establishing consistent application of corporate policies at each site; ensure adequate management development and to provide for capable management succession;Develops and installs procedures and controls to affect both lateral and vertical two-way communication and adequate information flow across the organization, leveraging both verbal, electronic, and conferencing resources;Establishes clinical operating policies consistent with CEO & CMO expectations and objectives and ensures their execution, using a balanced scorecard measurement system;Evaluates the results of overall clinical operations regularly and systematically and reports these results, as well as any concerns, to the Chief Executive Officer and Chief Medical Officer;Ensure clinical inventory levels of supplies are maintained utilizing a cost effective approach-cost containment;Assist with the monthly submission of the Clinical Performance Measures Reports and FCCHC obtaining and monitoring Patient-Centered Medical Home recognition via NCQA;Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor operational efficiency, and assess compliance with established standards of practice and standards of care; validates performance with hard data and routine “spot checks” in key areas. Each site should be visited a minimum of once per week, either by COA or the Performance Improvement Coordinator. Address and follow-up on any issues which are identified and report resulting actions. Key Performance Area II: Performance Management of Subordinate EmployeesOversees personnel who direct site-level and department activities that implement the organization's policies; positions managed include Team Leaders (intra-site), and Clinical staff (LPNs, MAs, MLT, Phlebotomist, X-Ray). (Note: The COA is ultimately responsible for the performance of the individuals in these positions);Directly supervises sites and oversees the daily clinical operation of all sites, implementing policies and procedures, and expectations set forth by the CEO, CMO and Board of Directors;Develops work plan strategies in support of organizational goals and objectives for the sites in conjunction with the Team Leaders that are consistent with those of FCCHC. Regularly monitors progress in meeting objectives and revises plans and priorities, as necessary;Meets regularly with clinical staff to assure coordination of activities, adherence to health and business plan, and consistent application thereof;Facilitates staff education and in-services in the areas of safety, infection control, OSHA, TB control, competency checklist and performance improvement. Conducts and reviews annual CPR verifications;Performs appropriate credentialing activities for all permanent and temporary clinical employees as well as assurance of proper current licensure and continuing education. Initiates and participates in staff in-house, in-service education;Responsible for the timely and accurate completion of Performance Evaluations and other personnel actions for direct reports per established procedures. Key Performance Area III: Quality, CQI, and Process ImprovementDirectly or indirectly (via Performance Improvement Coordinator) responsible for all improvement initiatives, including those related to patient flow, patient satisfaction, productivity improvement, and/or process improvement, in support of measurable objectives. Conducts and documents improvement initiatives/plan;Provides leadership and guidance to the Performance Improvement Coordinator or designee with the Patient-Centered Medical Home recognition, Meaningful Use and Clinical Performance Measures;Performs quality control procedures on all laboratory equipment in accordance with OSHA, CLIA, CQI and other applicable standards; Maintains proper documentation of quality control procedures in accordance with OSHA, CLIA, COLA, NCIR, CQI and other applicable standards;Ensures performance indicators are accurately measured (measurement systems analysis) and reported. Develops and maintains organizational scorecard reporting system; Submits monthly report to CEO and CMO with action plan;Selects high ROI and/or patient-focused projects for improvement, quantifies impact using performance metrics which are in alignment with strategic goals and objectives;Utilizes the CQI process to identify opportunities for improved patient flow, improved access-to-care, and scheduling process improvement, and reviews same with CEO and/or CMO and appropriate Department Heads. Follows up on patient complaints to maintain positive image; Charter and facilitate cross-functional process improvement and/or compliance team;Maintains open communication with the Chief Medical Officer and Department leadership to ensure that the non-clinical administrative operational processes are appropriately integrated into the clinical areas to promote operational efficiency in the provision of patient care. Key Performance Area V: Strategic, Operating, Financial, and Program PlanningDevelops and supports the implementation of organizational Operating Plan in coordination with other members of the management team;Assists the Senior Management Team in defining short and long-term goals and develops strategies that will improve the operational efficiency of FCCHC;Prepares monthly reports for the CQI meetings and Board per the CMO directive and is actively involved in the strategic planning activities;Monitors expenditures and budget variances related to operations in conjunction with the CFO. Takes corrective action, as necessary;Assists in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies;Assists in completion of all annual cost reports, annual audits, annual UDS report, and/or any other required annual governmental reporting. Key Performance Area VI: Corporate ComplianceServes as the Clinical Compliance Coordinator responsible for the auditing, monitoring and evaluating components of the compliance program in collaboration with the Performance Improvement Coordinator;Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct; Collaborates with other departments (e.g., Risk Management, Internal Audit, HR, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution;Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating and/or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations;Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Routinely conducts random audits, directly or through Performance Improvement Coordinator, of sites to assess compliance and quality standards are being maintained across all areas. Reports violations to responsible manager and CEO to address root causes;Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to prevent or deal with similar situations in the future; Develops and implements training program as needed to address improvement opportunities;Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required;Ensures that independent contractors and/or agents who furnish services to the corporation are aware of and in compliance with the requirements of the corporation’s Compliance Program with respect to clinical operations and/or protected health information (HIPAA/HITECH); and/or other regulations;Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures;Will ensure that FCCHC remains in compliance with all corporate compliance programs, HIPAA, and other regulations. Notifies (verbally and in writing) employees of updates in policies and/or procedures, and assesses knowledge thereof. Key Performance Area VII: CEO Support/Special ProjectsMeets regularly with the CEO to keep abreast of any issues or concerns as they relate to the overall effectiveness/efficiency and future of the organization;Assists with grant writing;Prepares monthly reports for the Board of Directors, by direction of the Chief Executive Officer;Assists the Performance Improvement Coordinator/Special Projects with the CEO Scorecard Report;Completes other duties as assigned. COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale:Core Competencies: Clinical Operations Assistant Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 – 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity)Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections.Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Coachability – Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement.Communication to Person Reporting – Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts.Communication to Subordinates – Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively.Compliance – Consistently complies with all established company standard operating processes and procedures.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.Customer Service –Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests.Effectiveness in Role – Ultimately effective in contributing to measurable strategic goals and objectives of the organization.Ethical Standards – Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;Flexibility – Flexible in terms of role and schedule.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues.Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Motivation – Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even

Construction - Manufactured Housing

Champion Home Builders Inc. Lillington, NC

15.00-20.00 per hour Potential $20.00 per hour and maybe more | Posted 02-Oct-2024 (EST) | Lillington, NC, USA | Hourly | Full Time **Good Life Begins With A Good Company.** Champion Home Builders, Inc. wants YOU! We are seeking to hire a **Production Worker** to join our team in Lillington, NC. **WHAT DO WE OFFER?** 401k Plan with Company Match Paid Vacation Paid Holidays Medical Rx Dental, Vision, and Life Insurance. **WHO IS CHAMPION HOME BUILDERS, INC.?** For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada. Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee. **Job Description:** **Qualifications** + Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. + **Previous experience in manufacturing/modular housing desired.** **Essential Duties and Responsibilities** include the following. Other duties may be assigned. + Performs all manual labor in the area to which assigned. + Keeps area neat and clean. + Read and use a tape measure + Read blue prints and orders + Communicate well with coworkers + Use hand tools, air tools, and electrical tools **Competencies** + Must have a strong work ethic + Must have the ability to work quickly and methodically + Must understand safety procedures + Must have good teamwork skills + Must live the Champion Operating Principles **ACHIEVE YOUR DREAMS WITH US AND APPLY NOW!** **EEO Statement** Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program. Must be able to pass a 7 Panel Drug Screen.