Jobs in Ho-Ho-Kus, New Jersey

Dynamic Environment

Customer Operations Specialist

LOVE CORN Ho-Ho-Kus, NJ

Customer Operations Specialist Exciting opportunity to join LOVE CORN, the fastest growing, emerging new snack brand in the USA & UK. We are seeking a highly motivated and detail-oriented Customer Operations Specialist who will work closely with our Operations, Sales & Finance team to deliver a culture of excellent customer service. This role provides great opportunities to learn & grow your career and active mentorship from the LOVE CORN team. You bring the passion to learn & grow, and we'll provide an environment that supports & teaches you to be an expert. Role is based at our headquarters in Ho-Ho-Kus, NJ with 3-4 days in the office. Role Responsibilities: 1. SALES ORDER WIZARD Own Sales Order Process Review & confirm all orders for accuracy, minimum order quantities, and lead times. Utilize open order, inventory, and 3PL reports on a daily basis. Collaborate with customers and supply team to revise orders that need to be shorted and process expedited requests as needed. Assist with EDI setup of new customers & monitor EDI platform for errors. Deliver Exceptional Customer Service Act as the main point of contact for customers and sales team orders. Provide timely updates on shipment status, address inquiries, and resolve any issues that may arise with customers & internal team. Provide great communication and follow up with our e-Commerce (Amazon) and inbound customer questions via email & phone. 2. LOGISTICS SUPERHERO Logistics Coordinator: Coordinate all sales orders with multiple 3PL Warehouses, freight partners & internal team, ensuring On Time and In Full delivery. Organize Paperwork: Manage and organize transportation documentation, such as bills of lading, customs paperwork, and insurance requirements. Build Strong Relationships: Foster strong relationships with vendors and carriers, ensuring seamless collaboration and alignment. 3. SALES SUPPORT MAESTRO Product Expert: You will become an expert on all 30 products that LOVE CORN sells. Sales Pipeline Tracking: Sit in the weekly Sales meeting learning about new products, retailer launches & shipper campaigns. New Item Setup At Retailers: New item paperwork, ensure products are set up correctly in retailer portals, GS1, Brandbank, 1 WorldSync. Sales Analysis: Provide daily & weekly reports on sales. Ideal Candidate Qualifications 2-4 years of Logistics and/or Customer Service experience ideally in Food & Beverage. SPS EDI and Netsuite experience is a plus. Working with freight and warehouses is a plus. Strong organizational skill set - loves checklists! Strong problem-solving and analytical abilities to navigate challenges and find creative solutions. Excellent communication skills, both verbally to build relationships with customers, and writing concise, effective emails. Ability to adapt and thrive in a fast-paced, dynamic environment. Self-starter, can-do attitude with a “go the extra mile” mindset. Capacity to juggle a dozen balls at the same time - ability to multitask and prioritize workload. Strong team player but also possess the ability to work independently. Proficiency in Excel and G Suite is a must. Benefits: Competitive salary commensurate with experience. Medical, dental, and vision coverage. 401K. Opportunities for professional development and advancement within the company. Unlimited Paid Time Off! Unlimited snacks! About LOVE CORN In life and in snacks, it’s all about finding love in the simple things! LOVE CORN is a delicious crunchy corn snack and fan favorite amongst busy adults, always-hungry teens and picky little eaters that makes lunchtimes more exciting, road trips go quicker, the party more fun and life a little bit better, one kernel of joy at a time. Founded in 2017 by family members Gavin, Missy & Jamie McCloskey, LOVE CORN is sold in 20,000+ stores across the US & UK. Find them in your local store. Buy them online. Give them a crunch. They’re a little bit life changing. #J-18808-Ljbffr