Account Executive jobs in Mescalero

S4040 FLOATING SOUS CHEF

Inn of the Mountain Gods Resort and Casino Mescalero, NM

Join to apply for the S4040 FLOATING SOUS CHEF role at Inn of the Mountain Gods Resort and Casino Get AI-powered advice on this job and more exclusive features. Job Details Description Position Title: Sous Chef Reports To: Executive Chef, Director of F&B Supervises: Kitchen Staff in Outlet Summary Of Position Assists and manages in production the general operation of the kitchen and shifts in all Food and Beverage outlets. Key Responsibilities And Performance/Behaviors Ability: Explain and demonstrate hospitality behaviors, understand where to get information, demonstrate technical skills, take ownership of problems, and provide guest directions and assistance. Performance: Meet expected results, respond to obstacles, act in absence of guidance, support quality standards, and maintain property condition. Behavior: Uphold IMGR&C standards, approach activities positively, respect others, communicate effectively, and promote teamwork. Service: Serve others, identify needs, take quick action, and own guest issues until resolved. Professionalism: Maintain appearance standards and support IMGR&C reputation. Attendance: Follow attendance policies and work during special events. Communication: Share information timely, listen actively, and report issues. Teamwork: Prioritize team success, help others, resolve conflicts, and contribute ideas. Essential Duties and Responsibilities Oversee kitchen operations, plan menus, manage budgets, supervise staff, ensure equipment maintenance, and collaborate on menu development. Perform other duties as assigned. Supervisory Responsibilities Interview, hire, train, plan, assign, and evaluate staff, handle discipline, and resolve conflicts. Education and/or Experience Requirements High school diploma or GED, minimum of five years relevant experience, including two years in a supervisory role in a high-volume fine dining setting. Culinary degree or certification preferred. Proficiency in Excel and Word required. Experience with menu costing and writing is advantageous. Physical Demands Stand, walk, handle objects, reach, stoop, kneel, crouch, lift up to 50 pounds, and perform for extended periods. Work Environment Expect loud noise, exposure to second-hand smoke, biohazards, and guest interactions. May involve high-stress situations. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Gambling Facilities and Casinos #J-18808-Ljbffr

Immediate Start

H5020 SUPERVISOR HSKP

Inn of the Mountain Gods Resort and Casino Mescalero, NM

Join to apply for the H5020 SUPERVISOR HSKP role at Inn of the Mountain Gods Resort and Casino 1 day ago Be among the first 25 applicants Join to apply for the H5020 SUPERVISOR HSKP role at Inn of the Mountain Gods Resort and Casino Job Details Description Position Title: Housekeeping Supervisor Reports To: Executive Housekeeper, Housekeeping Manager Supervises: Room Attendant, Houseman Summary Of Position Daily supervision and assignments of room attendants and house person. Key Responsibilities And Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Ensures all work done by room attendants and house persons is done to standards; Makes sure all housekeeping team members work is done in the scheduled time; Checks all guestrooms, vacant and check-outs, and spot checks occupied; Keeps in contact with housekeeping office for updates on events happening; Checks housekeepers closets for adequate supplies for the day; (Pro Host system) Checks housekeepers closets at the end of the shift to ensure that they are clean and no guest keys are left anywhere in the closet; Checks guestrooms at 12:00pm for check-outs not out yet in the system; Reports to executive housekeeper or assistant any maintenance issues in the rooms or work area Reports all dishes in the hallways to room service for pick-up by F&B staff; Pets are allowed in the hotel must needs to be reported so pet program can go in to effect; Reports to or asst. any extra persons in the room or extra bedding brought in to the room; Makes sure the closets are stocked with extra blankets, bedspreads and bedspreads; Checks vacant rooms for leaks from pipes and air conditioning vents, no heat, if the room is disturbed such as being used either in the guestroom or bathroom, trash cans, moved furniture or open balcony door, used ashtrays or drinking glasses. Reports all occupied rooms not on the report; Assists in other duties as requested; Adheres to regulatory, departmental and casino policies and Supervisory Responsibilities Room Attendant, Houseman Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals Date: _______________________ ____________________________________ Team Member Signature Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Inn of the Mountain Gods Resort and Casino by 2x Get notified about new Supervisor jobs in Mescalero, NM . PHARMACY MANAGER (PIC) *$20,000 Sign On Bonus* Program Manager Patient Safety - Quality Management Manager Clinical Operations - Specialty Orthopedic Surgery Full Time Assistant Store Manager (Store 2806) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Immediate Start

Physical Therapist

Reliant Rehabilitation Mescalero, NM

Overview When you join Reliant’s therapy team, you join a team that makes a very real impact in the lives of the patients and residents we serve. As a leading rehab therapy provider for skilled nursing facilities (SNFs), Reliant therapists provide necessary rehabilitation services for our most vulnerable population. As a Reliant therapist, you also have the opportunity to advance your career through our continuing education platform, climbing our clinical ladder and utilizing the opportunity to serve with others who are working at the top of their discipline. Our executive team started their own careers as therapists working with patients, and we take great pride in promoting from within the company. We also have a team of clinicians who provide continuing training, as well as systems and proven protocols to help ensure everyone is providing therapy in the most effective way for the patients and the most compliant way to help ensure our SNF partners are covered. Why Reliant: Reliant is the largest independent rehab therapy provider to skilled nursing facilities and long-term acute hospitals (LTACHs) Great Corporate Support Therapy company ran by Therapists with decades of experience A company that desires for you to grow as a therapist and as a leader in our industry Currently in 38+ states in approximately 850 buildings with plenty of opportunities that fit any therapist's needs in location, schedule, or development Reliant Benefits May Include: Competitive Pay Packages Medical, Dental, Vision, and company-paid life insurance 401(k) savings plan with employer match PTO Share Program PTO Buy-Back Program Annual Performance Reviews Maternity Support Program Company-sponsored continuing education courses Clinical Leadership Support Tuition Loan Repayment Program Flexible Schedules Education/Experience: A graduate of an APTA accredited school of physical therapy Computer Skills: Computer literate and proficient in clinical documentation Basic Internet navigation skills Certificates and Licenses: Valid physical therapist state license Please note rate range is an estimate and may vary based on skill set and location(s). Responsibilities Physical Therapist Summary: Provides physical therapy and related services for patients while maintaining positive levels of interaction with facilities and clients in accordance with the principles and practices of physical therapy and within Reliant Rehabilitation guidelines. Provides quality patient care including screening and evaluation of patients, development of initial and ongoing treatment plans of care, discharge plan, supervision of assistants and Rehab Techs, and case management responsibilities. Maintains professional conduct that represents Reliant Rehabilitation’s commitment to quality and service in all interactions with clients, including positive levels of interaction and rapport with facilities and clients. Adheres to all state and federal regulations regarding physical therapy. Essential Duties and Responsibilities: Optimize the functionality and skills of patients by providing, directing, and/or overseeing physical therapy. Provide consultation and clinical supervision to PTAs. Directly supervise PTA and Rehab Tech in skilled tasks during group and individual treatment in a manner that promotes efficient and effective utilization of resources and facilitates the ongoing development of clinical skills in accordance with State Practice Acts, Omnibus Reconciliation Act (OBRA), and Reliant Rehabilitation policy. Build a strong physical therapy program. Enhance clinical expertise, professional and management skills through interaction with managers, therapists and other professional staff, self-study, and other continuing education activities. Maintain a valid state license. Maintain awareness of issues related to the profession of physical therapy and the health care environment. Understand various relevant payment models related to billing and treatment guidelines, as well as clinically appropriate means/modes of delivery. Provide quality care as well as reasonable goals and outcomes within the guidelines. Be compliant with infection control procedures and environmental safety protocol within a facility. Ability to read, write, speak, and comprehend in English: instructions, correspondence, charts, memos, and reports. Qualifications Interested in learning about us or other opportunities? Please visit our website. *complete job description available upon request. #J-18808-Ljbffr

ENVIRONMENTAL SERVICES MANAGER IMG

ZipRecruiter Mescalero, NM

Job DescriptionJob Description Position Title: Environmental Services Manager Reports To: Executive Housekeeper Supervises: EVS Attendants Summary of Position The Environmental Services Manager is required to demonstrate and follows all IMGR&C policies and procedures; is also responsible for scheduling, interviewing, and training employees; planning, assigning, and directing work; ensures that all public areas are maintained, clean and comfortable for guest; addresses issues and resolves conflicts. Directly supervises all public space attendants. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Interviews, hires, trains and supervises all personnel involved with Public Space; Schedules all Public Space Attendants two weeks in-advance, to ensure proper coverage of all service with maximum quality customer service and maximum efficiently at all times; Plans, assigns and directs work duties for Public Space Attendants; Approves time for payroll daily; Address team member issues and resolves conflicts in a timely manner and according to IMGR&C policies; Maintains expenditures tracking to ensure department budgetary goals are being met, and that cost are controlled as efficiently as possible; Handles any customer conflicts when they arise, maintaining quality customer service at all Times ; Prepares and conducts Performance Appraisals on team members; Develops and maintains good working relationships with vendors for supplies when needed, and contracts for these supplies at the lowest possible cost; Establishes standards of cleanliness for all areas of responsibility and assure these standards Are met and maintained; Sweeps and mops entry floors and clean entry glass doors; Dust and cleans baseboards, ceiling and floor vents; Cleans ash urns, take out cigarette butts and trash; Empties and cleans trash cans inside and out; Vacuums stairs and hallways carpets and dust and clean stairway rails; Checks hallways for marks and smudges and cleans up if any, clean and dust hallway furniture clean hall doors, wipe mirrors, windows and window sills; Cleans and vacuums guests room area elevators, clan threshold and tracks of elevators; Wipes and dust vending and ice machines; Clans and sanitizes public areas restroom (commodes, sinks, floors); Keeps supply closet neat, clean and well stocked; Replaces dirty or wet floor mats; Ensures all public space areas are maintained, clean and comfortable for guests; Assist in getting supplies from purchasing; Assist with moving heavy furniture for housekeepers; Performs other duties as required; Adheres to all regulatory, departmental and IMGR&C policies and Supervisory Responsibilities N/A Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or GED; Must have a minimum of one (I) year job related experience; with two (2) years of supervisory experience. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. #J-18808-Ljbffr

CONCIERGE SUPERVISOR

Inn of the Mountain Gods Mescalero, NM

Position Title: Lead Concierge Reports To: Front Desk Manager Supervises: Concierge Agent Summary of Position Lead Agent oversees Concierge and Business Center. Responsible for supervising four Concierge agents and I Business center agent. Oversees a comprehensive guest request and satisfaction program including: Direct guest contact with frequent hotel and casino customers, addressing their needs. Contacting guests after their stay to resolve bad experiences and offer incentives to return. Handling guest's special requests and working directly with front desk and group sales to help achieve high intent to return results. Responsible for the operation of the resort's children's activities Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Complete knowledge of the resort, casino and the surrounding areas; Supervises concierge agents at1d Business center agent Books and sells recreational activities throughout the resort including: stable rides, boat rides, golf course, Ski Lift tickets. Responsible for creating and executing child activities for resort A working knowledge of all packages and promotions that are be offered at the resort & casino; Responsible for deposit of monies taken in at the hotel; Oversees guest request and satisfaction Reviews emails and on-line concierge for special requests Keep a clean work station at all times; Performs duties at maximum speed and efficiency when needed; Adheres to all regulatory, departmental, and casino Policies and Procedures and to the Casino Internal Control Structure; Responsible for scheduling of concierge agents Performs other duties as assigned by management Supervisory Responsibilities Supervises Concierge agent. Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education degree (GED); six to twelve months related experience and/or training; or equivalent combination of education and experience. Ability to interpret an extensive variety of instruction in written or diagram form. Skill and ability to use and operate an adding machine, computer, fax machine, scanner and copier. Must have the skill and ability to use Hotel System Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Immediate Start

H6660 STEWARDS

Inn of the Mountain Gods Mescalero, NM

H5020 SUPERVISOR HSKP

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Housekeeping Supervisor Reports To: Executive Housekeeper, Housekeeping Manager Supervises: Room Attendant, Houseman Summary of Position Daily supervision and assignments of room attendants and house person. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Ensures all work done by room attendants and house persons is done to standards; Makes sure all housekeeping team members work is done in the scheduled time; Checks all guestrooms, vacant and check-outs, and spot checks occupied; Keeps in contact with housekeeping office for updates on events happening; Checks housekeepers closets for adequate supplies for the day; (Pro Host system) Checks housekeepers closets at the end of the shift to ensure that they are clean and no guest keys are left anywhere in the closet; Checks guestrooms at 12:00pm for check-outs not out yet in the system; Reports to executive housekeeper or assistant any maintenance issues in the rooms or work area Reports all dishes in the hallways to room service for pick-up by F&B staff; Pets are allowed in the hotel must needs to be reported so pet program can go in to effect; Reports to or asst. any extra persons in the room or extra bedding brought in to the room; Makes sure the closets are stocked with extra blankets, bedspreads and bedspreads; Checks vacant rooms for leaks from pipes and air conditioning vents, no heat, if the room is disturbed such as being used either in the guestroom or bathroom, trash cans, moved furniture or open balcony door, used ashtrays or drinking glasses. Reports all occupied rooms not on the report; Assists in other duties as requested; Adheres to regulatory, departmental and casino policies and Supervisory Responsibilities Room Attendant, Houseman Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: _______________________ ____________________________________ Team Member Signature

H5020 SUPERVISOR PLAYERS CLUB IMG

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Player Development Supervisor Reports To: Executive Player Development Manager: Players Development Training Supervisor Supervises: Player Development Ambassadors Summary of Position The Player Development Supervisor oversees the operations of the Apache Spirit Club during their assigned shift and is responsible for the supervision of the Player Development Ambassadors on duty, and ensures the achievement of daily individual and team goals. This position is also responsible for assisting and developing those players’ club members who do not qualify for VIP player development services or those players that have a Less than $350 ADT. They will assist the VIP Player Development Host and Jr. VIP Player Development Host and VIP player Development Manager in assisting the player’s club members and helping to grow potential VIP players as well as hit the revenue goals for the department, special VIP events, and Enterprise. This is a salaried position. Key Responsibilities and Performance Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. (this includes Ski Apache and Casino Apache). Performance Performance meets expected results, standards in Key Responsibilities and those listed on technical / operational SOPs, and task lists. Responds to obstacles; finds new ways to reach desired results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time”. Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Vision, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats others with respect in all situations. Service Serves others: guest and internal guests. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/ exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help the Enterprise succeed. Takes ownership of guest problem(s) until it is resolved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C’s reputation and image in all situations, on and off property. Attendance Meets IMGR&C policy for attendance. Informs supervisor of future absences as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to understand expectations of others. Reports all guest complaints and compliments to Supervisor. Reports all situations to Supervisor where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities: include the following and are subject to change at Management’s discretion : Supervises Apache Spirit Club at Inn of the Mountain Gods and Casino Apache properties. Identify new players and enroll them into the Apache Spirit Club while gathering all necessary information to support direct efforts. Conducts slot promotions, drawings and special events in coordination with the marketing promotions and entertainment team, table games and slot teams. Trains and supervises the player development team members; Monitors and assists with auditing of all player account transactions through the player tracking system and ensures accuracy & integrity of system utilization; Adheres to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure; Must have knowledge and understanding of Player Development Programs such as: Oasis, Everi Kiosk, OPTX, and Promotions and Entertainment planning and events create groups and understand how to read the players rewards Matrix. Work in tandem with the VIP Player Development Host team on duty to identify and personally recognize Platinum, Diamond and Signature guests who are in house. Anticipate the needs of guests on the casino floor and enhance their entertainment experience through personal service efforts. Provide personal, hospitable service from the players club to all members during each sales opportunity. Ensure all accounts are properly coded in the player tracking system, issue cards and provide guest service support. Assist and or execute scheduled casino promotion according to the calendar and gaming submissions. This position is also responsible for issuing guest vouchers from a players player’s club account according to the guest voucher policy and procedure if the player qualifies for a guest voucher. This position will assist the player who does not qualify for hosted services or has a less than ADT of $350, and is requesting a guest voucher. Supervisory Responsibilities Directly supervises the player development ambassadors at the players club. Carries out supervisory responsibilities in accordance with the casino’s policies and procedures and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing issues and resolving conflicts. Education and/or Experience Requirements Two year related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Adheres to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to stand, walk and sit. Occasionally, the employee will be required to stoop, kneel, crouch, and to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is usually loud. The team member maybe be exposed to a second-hand smoke environment. Maybe subject to high stress environments.

H6660 STEWARDS

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Steward Reports To: Lead Steward, Assistant Executive Steward, Executive Steward Supervises: N/A Summary of Position Performs stewarding daily shift duties of cleanliness and sanitation in accordance with company, industry, and governmental guidelines specific to duties. Responsible for machine and/or manual ware washing of all china, glass, flatware, pots, pans, trays, cooking utensils and cutting boards. As well as organization and storage of cleaned items listed above. Responsible for floor cleaning and maintenance of assigned Food & Beverage outlets. Responsible for garbage maintenance, disposal and recycling procedures. Performs job in accordance with safety and health standards and regulations. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in al situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Properly trained on all Food & Beverage Division equipment to ensure safe working habits are being practiced within the department. Performs job duties in accordance with health codes concerning chemical usage of cleaning. Responsible for daily attendance for Stewarding Department pre-shift meetings. Performs job in accordance with standards set forth regarding breakdown areas, dishwashing machines and any other areas of Food & Beverage outlets. Adheres to and abides by procedures set forth concerning dish rack responsibilities of war washing. Cleans, sorts and stores flatware according to procedures set forth. Performs pot washing duties in accordance with established daily job tasks and standard operating procedures. Performs pot floor and mat duties in accordance with established daily job tasks and standard operating procedures. Maintains storage areas and circulates inventory in accordance with established daily job tasks and standard operating procedures. Responsible for garbage maintenance, disposal and recycling procedures in accordance with established daily job tasks and standard operating procedures. Performs daily closing duties in accordance with shift closure checklist. Notifies supervisor of any faulty or damaged equipment. Reports all safety and health problems immediately after continuing work in reported area(s). Checks out with supervisor after clocking out at the end of the shift. Performs other duties as assigned within the Stewarding Department. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities There are no supervisory responsibilities in this position. Education and/or Experience Requirements High School Diploma or General Education Degree (GED. Must pass a pre-employment drug screening and criminal background investigation. Mescalero Apache Tribal preference; bicultural experience preferred. Must have proven record of dependability. Adheres to all regulatory, departmental, and resort policies and procedures. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Lifting items weighing 50 pounds or more is required. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. May be subject to high stress environments. Approvals: Date: _________________________ ____________________________________ Team Member Signature

H5030 SUPERVISOR SHIFT ENVIR SERV

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Environmental Services Supervisor Reports To: EVS Manager Supervises: Public Space Attendants, Floor Specialist Summary of Position Supervises personnel assigned to areas of responsibility, schedules meal and rest breaks. Ensures that tasks are performed to Hotel standards. Responsible for overseeing daily cleanliness and the upkeep is performed by team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Ensures all work done by Public Space Attendants and house persons is done to standards; Makes sure all Public Space team members work is done in the scheduled time; Checks all Public Space areas: Keeps in contact with housekeeping office for updates on events happening; Checks housekeepers closets for adequate supplies for the day; (Pro Host system) Checks Public Space closets at the end of the shift to ensure that they are clean; Reports to executive housekeeper or assistant any maintenance issues in the public area or work area; Assists in other duties as requested; Adheres to regulatory, departmental and casino policies and Supervisory Responsibilities Supervises the Public Space Attendants and Floor Specialist. Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

CONCIERGE SUPERVISOR

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Lead Concierge Reports To: Front Desk Manager Supervises: Concierge Agent Summary of Position Lead Agent oversees Concierge and Business Center. Responsible for supervising four Concierge agents and I Business center agent. Oversees a comprehensive guest request and satisfaction program including: Direct guest contact with frequent hotel and casino customers, addressing their needs. Contacting guests after their stay to resolve bad experiences and offer incentives to return. Handling guest's special requests and working directly with front desk and group sales to help achieve high intent to return results. Responsible for the operation of the resort's children's activities Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Complete knowledge of the resort, casino and the surrounding areas; Supervises concierge agents at1d Business center agent Books and sells recreational activities throughout the resort including: stable rides, boat rides, golf course, Ski Lift tickets. Responsible for creating and executing child activities for resort A working knowledge of all packages and promotions that are be offered at the resort & casino; Responsible for deposit of monies taken in at the hotel; Oversees guest request and satisfaction Reviews emails and on-line concierge for special requests Keep a clean work station at all times; Performs duties at maximum speed and efficiency when needed; Adheres to all regulatory, departmental, and casino Policies and Procedures and to the Casino Internal Control Structure; Responsible for scheduling of concierge agents Performs other duties as assigned by management Supervisory Responsibilities Supervises Concierge agent. Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education degree (GED); six to twelve months related experience and/or training; or equivalent combination of education and experience. Ability to interpret an extensive variety of instruction in written or diagram form. Skill and ability to use and operate an adding machine, computer, fax machine, scanner and copier. Must have the skill and ability to use Hotel System Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6540 PLAYERS CLUB REP IMG

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Players Club Ambassador Reports To: Apache Spirit Club Shift Supervisor Supervises: N/A Summary of Position The Apache Spirit Club Ambassador is responsible for promoting club membership and card usage during play by slot and table games players. Club Ambassador also handle guest service transactions through the Club booth with new player enrollments, point redemption, support of special events and promotions as required. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in al situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Identify new players and enroll them into the Apache Spirit Club while gathering all necessary information to support direct marketing efforts. Issue player rewards on the casino floor to support conversion, containment and retention efforts. Work in tandem with the Host team on duty to identify and personally recognize Platinum Club members who are in-house. Anticipate the needs of guests on the casino floor and enhance their entertainment experience through personal service efforts. Up-sell & Cross-sell marketing promotions on the casino floor to stimulate future patronage. Provide personal, hospitable service from the club to all members during each sales opportunity. Ensure all accounts are properly group coded in the player tracking system, issue cards and provide guest service support. Enrolls new players in the Players Club. Redeems Player’s Club points for prizes. Assist and or execute scheduled casino promotions according to the calendar and gaming submissions. Adheres to regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. Education and/or Experience Requirements High School Diploma or General Education Degree (GED); Position will be trained to perform job task. Equivalent combination of education and experience may be substituted. Must be able to obtain and maintain a gaming license. Mescalero Apache Tribal preference, bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. Lifting items weighing 50 pounds or more is required. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. May be subject to high stress environments. Approvals: Date: _________________________ ____________________________________ Team Member Signature

SUPERVISOR PLAYERS CLUB IMG

Inn of the Mountain Gods Mescalero, NM