Artificial Intelligence/Machine Learning Optimization Engineer Jobs in Mescalero, New Mexico

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S4130 LEAD TECHNICIAN IT

Inn of the Mountain Gods Resort and Casino Mescalero, NM

Join to apply for the S4130 LEAD TECHNICIAN IT role at Inn of the Mountain Gods Resort and Casino 2 days ago Be among the first 25 applicants Join to apply for the S4130 LEAD TECHNICIAN IT role at Inn of the Mountain Gods Resort and Casino Job Details Description Position Title: Lead IT Technician Reports To: IT Manager Supervises: None Summary of Position: Leads, mentors, and trains IT technicians, providing guidance and support to help them develop their skills and knowledge. Duties involve supporting all IT technical systems including but not limited to software, hardware, accessories, and providing effective end user support and service. This position is responsible for performing all computer/IT technician and IT helpdesk operations in addition to the network services support. Supports business systems, hardware, and software related to end user equipment, shared equipment (printers, point of sales, etc.) telecommunications, sound systems, TVs, media players, hotel guest side of network systems and services, in-room guest equipment, and business side of network systems and services. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Performs work related to the IT Operations for Inn of the Mountain Gods, Casino Apache, and Ski Apache Provide advanced technical support to end users, resolving complex issues and ensuring that they have the tools and knowledge they need to perform their jobs effectively. This includes conducting training sessions and creating user guides and tutorials. Proficiency in troubleshooting and repairing hardware and software issues, including PCs, servers, networks, and other IT equipment. Knowledge of various operating systems (Windows, Mac OS, Linux, etc.) and their respective interfaces. Awareness of cybersecurity threats and best practices for data protection. Understanding of network infrastructure, protocols, and security. May perform work running/installing network cable (Ethernet and fiber) to assist the Network team when necessary, including terminating Cat6 network cable (keystones and RJ45 connectors), and testing for successful connections Performs work with a variety of tools and equipment, such as cable toners and probes, network cable analyzers, network testers, punch-down tools, RJ45 crimp and termination tools, fiber cleaning kits, etc. Performs work examining and repairing malfunctioning network cabling Performs IoT device management Performs work configuring, installing, and troubleshooting VOIP phones using Cisco Call Manager Performs work assisting end users with accessing VPN and troubleshooting issues with network accounts and/or MFA access Provides support to IT Administrators, Engineers, and IT Management for incident management, projects, and operating tasks Troubleshoot computer software and hardware issues, make repairs, and perform scheduled updates and maintenance Solve routine and complex problems in the maintenance of computers, configurations, and peripheral components. Conduct operational checks and replace defective parts and assemblies Installs and configures operating systems and applicable business software on end user computers and laptops Secures end user computers against cyber-attacks by installing antivirus software, Windows updates, and reducing security risks by disabling potentially vulnerable services such as Remote Desktop Protocol Install, configure, and troubleshoot end user hardware such as computer towers, monitors, VOIP phones, printers/scanners, peripherals, department specific hardware, etc. Performs work with creating user network accounts and assigning user access levels relating to network access (Windows Active Directory/Microsoft Entra ID), Exchange and M365 mail systems, MFA, and a variety of business/software systems Performs work related, but not limited, to our casino management system, financial systems, hotel management system, F&B management system and point of sale system, and other applicable business systems Performs work for upgrades, troubleshooting, and new installations of hardware and software Resolves end user application software issues and IT service requests Performs work and supports the IT Department documentation, policies, procedures, and records Performs work to support the IT Helpdesk by providing technical support for end users through various modes of communication including by phone, email, and web portal Receive, prioritize, document, and actively resolve end user help requests Performs work and supports the IT Department documentation and records Performs work to support hardware and software inventories and asset management Performs work and accountable to all projects and tasks assigned Performs other requested work related to IT Department responsibilities as instructed by IT management Support requirements for all aspects related to IT emergencies, standard and non-standard daily IT operations Support requirements for all IT recoveries and protocols Support requirements for escalation procedures Ability to work effectively with equipment/software vendors Maintains security, integrity, and compliance of networks and systems Maintains security and integrity of network and systems Maintain Confidentiality Supervisory Responsibilities None Education and/or Experience Requirements Associate’s degree in technical field and/or equivalent experience 2 years or more experience working in the IT industry, preferably in a Casino/Resort environment 1 year or more experience with at least three or more of the following: hotel management systems, casino management systems, food & beverage management systems, point of sale systems, purchasing and inventory control management systems, accounting systems, and software systems related to Casino business operations. Experience with InfoGenesis, Visual One, and Konami SYNKROS is a plus Required to have a solid understanding of identifying, troubleshooting, and repairing a variety of computer hardware and software related issues Must have experience with T568b wiring standard, terminating shielded and unshielded network cable with RJ45 ends and keystone jacks Required to have a solid and advanced understanding of using and troubleshooting Windows operating systems, Microsoft Office, and Microsoft email systems The ability to diagnose and resolve technical issues quickly and efficiently is essential. This involves analytical and critical thinking to identify problems, evaluate solutions, and implement effective fixes, minimizing downtime and maintaining productivity. Proficiency in managing user accounts, permissions, and group policies within Active Directory/Azure/MS Entra Experience with virtualization technologies Required to be on-call for 24 hour availability Required to adhere to all business and IT policies and procedures Must have a strong customer focus and demonstrate ability to work well within a team and individually Must have a commitment to high service quality and customer satisfaction Effective written and verbal communication skills, including the ability to explain technical concepts clearly to both technical and non-technical audiences. Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues. Ability to manage projects, set timelines, and coordinate with other team members. Efficiently organizing and prioritizing tasks while juggling multiple responsibilities. Ability to collaborate effectively with team members and stakeholders. Ability to learn new technologies and adapt to changing environments. Meticulous attention to detail to ensure accuracy and prevent errors. Must work well under pressure with strong multi-tasking skills Desired to have A+, Network+, or similar certifications Mescalero Apache Tribal preference, bicultural experience preferred Must meet and maintain MATGC licensure and CJIS training requirements Must have negative drug/alcohol test Physical Demands While performing duties of this position, the team member may be required to be on his/her feet for extended periods While performing duties of this position, the team member may be required to sit for extended periods Frequent use of the computer is required and may cause eye strain/fatigue The team member may be making bodily movements such as bending, stooping, squatting, crawling, standing, sitting, climbing, etc. in addition to fine motor skills including reaching, grasping, touching, manipulating objects with their hands/fingers, etc. The team member may be required to talk and to hear While performing the duties of this position, the team member may have to lift and/or move up to 50 pounds frequently Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position Work Environment The characteristics described here are representative of those a team member may encounter while performing the essential functions of this position. The noise level in the environment is loud with bright flashing lights. The team member may be exposed to second-hand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Performs other duties as assigned. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Inn of the Mountain Gods Resort and Casino by 2x Get notified about new Information Technology Technician jobs in Mescalero, NM . Field Service Technician I - IM Enterprise Tech Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Artificial Intelligence/Machine Learning Optimization Engineer jobs in Mescalero