assistant jobs in Mescalero

Mail Carrier Assistant - No Experience Required

Explore a World of Career Opportunities as a Mail Carrier with USPS Are you ready to embark on a new career path? The United States Postal Service (USPS), the largest government agency in the nation, is hiring Mail Carriers for positions nationwide. No prior experience is required. We will pay you to learn the job, providing comprehensive training to ensure a smooth transition into your new role. Position Overview: As a Mail Carrier, you will play a crucial role in keeping USPS operations running efficiently. Your duties will include selling stamps, receiving and processing mail, sorting and distributing mail, and performing various clerical tasks. Additionally, you'll provide essential customer service by assisting with post office box services, mail holds, and address changes. This role offers numerous opportunities for career advancement within USPS. Job Details: Numerous Job Openings Nationwide Starting Salary : $23.47 - $38.62 per hour, based on location and hours worked Average Annual Salary : Up to $72,400 with a full benefits package Benefits : Quality health insurance, paid vacation, and retirement plans Career Growth : Opportunities for advancement, job security, and excellent working conditions USPS is committed to providing long-term job security, which is a top priority for many employees. To be eligible for employment, applicants must be at least 18 years old and a U.S. citizen or lawful permanent resident. Key Responsibilities: Customer Service : Selling stamps and assisting customers with postal services Mail Handling : Sorting and dispatching mail, ensuring efficient processing Administrative Tasks : Managing office duties and advising customers on postal needs Join USPS Today! Take advantage of this rewarding opportunity to work for USPS, offering competitive pay, excellent benefits, and numerous chances for career advancement. Apply now to start your successful career journey with USPS! #J-18808-Ljbffr

Best Match

Mail Carrier - Rural Assistant - No Experience Required

Postal Hiring Guide Mescalero, NM

Role Overview: USPS is actively accepting applications for Assistant Rural Carriers nationwide. In this position, you will deliver and collect packages along assigned routes in suburban and rural areas. The role may require using your personal vehicle for mail and package delivery. As an ARC, you may be hired to deliver mail and parcels exclusively on weekends and holidays or provide delivery services up to seven days a week. If you enjoy being outdoors and working independently, this role could be a perfect fit for you. Position Details: Official USPS Title: Assistant Rural Carriers Starting Pay Rate: $21 - $29 per hour Average Annual Compensation: Up to $57k, including full benefits Perks and Benefits: Paid Time Off: Vacation days, sick leave, and holidays Full Federal Health Care Benefits: Medical, Dental, Vision Retirement Plan: Thrift Savings Plan with USPS matching contribution Life Insurance Policies: Basic + supplemental options Key Responsibilities: Delivering Mail and Packages: along your assigned route to homes and businesses Collect Mail and Postage Due: from customers for delivery and other services Sorting and Preparing: mail for delivery based on size, shape, and route Work in Various Weather Conditions: including rain, snow, heat, and cold Why Choose USPS? For over 200 years, USPS has been a cornerstone of American society, operating over 30,000 locations nationwide and employing nearly one million people. By joining USPS, you'll enjoy job security, competitive pay, and the chance to grow within a trusted institution. How We Help You Get Hired in New Mexico: Hiring decisions are determined by your performance during the postal hiring process, rather than your previous experiences or achievements. Our program equips you with the tools to secure this position, even if you lack prior experience. You'll gain access to: An exclusive, step-by-step guide to the USPS hiring process. Simulated practice exams with detailed answer explanations to build confidence. A webinar covering interview tips to help you succeed. A job finder tool to locate USPS roles within New Mexico or within a 25-mile radius of your location. Personalized support via email and chat to guide you through every step. Apply for USPS Jobs in New Mexico with Confidence Don't wait to begin your USPS career as a Mail Carrier - Rural Assistant - No Experience Required! Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in New Mexico today. #J-18808-Ljbffr

Work Life Balance

School-Based Certified Occupational Therapy Assistant (COTA) - Mescalero, New Mexico

Soliant Mescalero, NM

Job Description Job Description Minimum 1+ years occupational therapy experience required. Engage in a meaningful role that supports students' development through tailored occupational therapy services. This position is set in a K-12 school environment in Mescalero, NM, focusing on enhancing the educational and developmental goals of students. Responsibilities: Assist in delivering occupational therapy services under the guidance of a licensed Occupational Therapist (OT). Implement therapeutic activities and interventions to align with students individual needs. Monitor and document student progress, collaborating with the OT to adjust treatment plans as required. Work closely with teachers, administrators, and parents to create a supportive learning environment. Maintain accurate records in pliance with state and district regulations. Participate in professional development opportunities to remain informed on best practices in occupational therapy. Qualifications: Certified Occupational Therapy Assistant (COTA) credentials. Experience working in school settings, particularly with K-12 students. Strong munication and collaboration skills. Ability to implement and adapt therapy interventions effectively. Knowledge of regulatory requirements for occupational therapy in schools. mitment to professional growth and development in the field of occupational therapy. Location: This role is based in Mescalero, NM, within a dynamic K-12 school environment. Benefits: Weekly pay and petitive wages. Healthcare benefits, including medical, dental, and vision. Retirement options to support your future. Professional support and development opportunities. Personalized recruiter experience to address your professional needs. Take the next step in your career by applying for this impactful position today. Your expertise can make a significant difference in the lives of students who need it most.

Caregiver

Ambercare Mescalero, NM

Join to apply for the Caregiver role at Ambercare . We are immediately hiring Home Care Aides. This rewarding position provides consistent, flexible full-time or part-time hours to accommodate your personal needs, while offering a meaningful career in a growing, innovative industry. Benefits Flexible schedule - full-time and part-time options Referral Bonuses Travel time paid between clients Full office support Free/Paid Trainings and Certifications Employee Appreciation events Qualifications High school diploma or GED, or one year of in-home care experience Ability to pass a criminal background check Reliable transportation Reliable, energetic, self-motivated, and well-organized Additional Opportunities Caregivers can now earn BONUS PAY! Pay rates start at $14.50/hour. We are also offering DAILY PAY for select positions. Ambercare provides a pathway to advance your career by becoming a Certified Nurse Assistant. Contact our office to learn more about our Ambercare Caregiver to CNA Program. We prioritize safety with comprehensive CDC-guided policies and PPE. Virtual interviews are available to ensure safety during COVID-19. Join our dedicated team and help make a difference in people's lives! #J-18808-Ljbffr

Mail Handler - No Experience Required

US Jobs Placement Mescalero, NM

Role Overview: USPS is actively accepting applications for entry level Mail Handlers nationwide. In this position, you will be responsible for various tasks related to the movement and processing of mail within a postal facility. If you enjoy working in an active, team-oriented environment that prioritizes safety and ergonomics, this could be an excellent opportunity for you. Position Details: Official USPS Title: Mail Handler Assistant Starting Pay Rate: $23.47 - $38.62 per hour Average Annual Compensation: Up to $72,400, including full benefits Perks and Benefits: Paid Time Off: Vacation days, sick leave, and holidays Full Federal Health Care Benefits: Medical, Dental, Vision Retirement Plan: Thrift Savings Plan with USPS matching contribution Life Insurance Policies: Basic + supplemental options Key Responsibilities: Operating machinery to unload heavier mail and packages from delivery trucks Lifting and carrying bundles of mail and packages throughout the distribution area Sorting outgoing bulk mail and loading it onto mail trucks for delivery Perform various tasks such as rewrapping damaged packages and weighing mail Why Choose USPS? For over 200 years, USPS has been a cornerstone of American society, operating over 30,000 locations nationwide and employing nearly one million people. By joining USPS, you'll enjoy job security, competitive pay, and the chance to grow within a trusted institution. How We Help You Get Hired in New Mexico: Hiring decisions are determined by your performance during the postal hiring process, rather than your previous experiences or achievements. Our program equips you with the tools to secure this position, even if you lack prior experience. You'll gain access to: An exclusive, step-by-step guide to the USPS hiring process. Simulated practice exams with detailed answer explanations to build confidence. A webinar covering interview tips to help you succeed. A job finder tool to locate USPS roles within New Mexico or within a 25-mile radius of your location. Personalized support via email and chat to guide you through every step. Apply for USPS Jobs in New Mexico with Confidence Don't wait to begin your USPS career as a Mail Handler - No Experience Required ! Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in New Mexico today. #J-18808-Ljbffr

H5020 SUPERVISOR HSKP

Inn of the Mountain Gods Resort and Casino Mescalero, NM

Join to apply for the H5020 SUPERVISOR HSKP role at Inn of the Mountain Gods Resort and Casino 1 day ago Be among the first 25 applicants Join to apply for the H5020 SUPERVISOR HSKP role at Inn of the Mountain Gods Resort and Casino Job Details Description Position Title: Housekeeping Supervisor Reports To: Executive Housekeeper, Housekeeping Manager Supervises: Room Attendant, Houseman Summary Of Position Daily supervision and assignments of room attendants and house person. Key Responsibilities And Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Ensures all work done by room attendants and house persons is done to standards; Makes sure all housekeeping team members work is done in the scheduled time; Checks all guestrooms, vacant and check-outs, and spot checks occupied; Keeps in contact with housekeeping office for updates on events happening; Checks housekeepers closets for adequate supplies for the day; (Pro Host system) Checks housekeepers closets at the end of the shift to ensure that they are clean and no guest keys are left anywhere in the closet; Checks guestrooms at 12:00pm for check-outs not out yet in the system; Reports to executive housekeeper or assistant any maintenance issues in the rooms or work area Reports all dishes in the hallways to room service for pick-up by F&B staff; Pets are allowed in the hotel must needs to be reported so pet program can go in to effect; Reports to or asst. any extra persons in the room or extra bedding brought in to the room; Makes sure the closets are stocked with extra blankets, bedspreads and bedspreads; Checks vacant rooms for leaks from pipes and air conditioning vents, no heat, if the room is disturbed such as being used either in the guestroom or bathroom, trash cans, moved furniture or open balcony door, used ashtrays or drinking glasses. Reports all occupied rooms not on the report; Assists in other duties as requested; Adheres to regulatory, departmental and casino policies and Supervisory Responsibilities Room Attendant, Houseman Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals Date: _______________________ ____________________________________ Team Member Signature Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Inn of the Mountain Gods Resort and Casino by 2x Get notified about new Supervisor jobs in Mescalero, NM . PHARMACY MANAGER (PIC) *$20,000 Sign On Bonus* Program Manager Patient Safety - Quality Management Manager Clinical Operations - Specialty Orthopedic Surgery Full Time Assistant Store Manager (Store 2806) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

H6200 BEVERAGE HOST CASINO FOOD BEV

Inn of the Mountain Gods Resort and Casino Mescalero, NM

Inn of the Mountain Gods 287 Carizzo Canyon Rd Mescalero, NM 88340, USA Reports To: Manager, Assistant Manager, Supervisor Summary of Position Responsible for providing guests with attentive and gracious service. Taking orders, serving guests, and working as part of a team by assisting all guests on the casino floor. Key Responsibilities and Performance/Behaviors Ability Explain and demonstrate Hospitality Behaviors and Performance Standards. Understand where to get the information needed to complete tasks to standard. Explain and demonstrate technical skills used to complete tasks to standard. Explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Take ownership of problems and solve them when solutions may not be immediately available. Request help from others when needed to complete tasks or goals. Have complete knowledge of IMGR&C products and services and communicate this to others. Provide guests with directions or venue information and respond promptly, professionally, and friendly to comments/complaints. Performance Meet expected results and standards in key responsibilities and SOPs. Respond to obstacles creatively; find new ways to reach desired results. In absence of guidance, act and take charge to meet guest or internal customer needs. Adapt quickly to change by applying skills positively. Support quality goals, aiming to do it right the first time. Protect and preserve IMGR&C property; keep areas, equipment, and furnishings neat, clean, and in good repair. Suggest improvements to performance. Behavior Align behavior with IMGR&C standards (Mission, Values, Hospitality, Customer Recovery Skills). Approach activities with enthusiasm and encourage others. Maintain a positive attitude in all situations. Respect others' individuality and communicate effectively to collaborate. Speak positively about guests, team members, and the business. Treat others with respect at all times. Service Serve others effectively. Identify and communicate guest and team needs. Act quickly to meet or exceed needs. Seek ways to improve service quality. Provide extra service outside of responsibilities if necessary to ensure resort success. Own guest problems until resolved. Professionalism Meet IMGR&C appearance standards. Support IMGR&C reputation and image both on and off property. Adhere to attendance policies and inform supervisors of absences in advance. Work all marketing events and concerts as required. Communication Provide timely information to others for their success. Share relevant information with the next shift. Listen actively and act on feedback. Ask questions to clarify expectations. Report guest complaints and compliments, and any issues with grounds or equipment to supervisors. Team Work Prioritize team success over personal success. Assist team members proactively. Resolve conflicts constructively. Help other departments succeed. Share ideas to improve team and guest satisfaction. Contribute to department and resort success through proactive actions and ideas. Essential duties include describing menu items, greeting guests, taking orders, checking satisfaction, performing side work, assisting other departments, and adhering to policies. Duties are subject to change at management’s discretion. Supervisory Responsibilities None specified. Education and/or Experience Requirements High School Diploma or GED, or 6 months to 1-year related experience or training. Physical Demands Frequently stand, walk, use hands, reach, stoop, kneel, crouch, or crawl. Occasionally lift/move up to 50 pounds. Able to stand for long hours. Work Environment Noise level is loud; exposure to second-hand smoke, biohazardous fluids, and potentially hostile environments. May experience high stress. Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor. #J-18808-Ljbffr

H6200 HOST CASINO FB

Inn of the Mountain Gods Mescalero, NM

Position Title: Restaurant Greeter/Cashier Reports To: Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Welcomes guests by providing a cordial greeting and prompt seating. Processes all restaurant payments through cash, vouchers and other authorized forms of payment. Answers telephone and takes reservations as necessary. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Greets and properly seats guests cordially and promptly according to floor plan; Presents menu and daily specials; Answers telephone according to IMGR&C standards and takes phone reservations, if applicable; Assists guests with needs such as information about the resort or town; Finalizes guest ticket transaction; Maintains cleanliness of reception area, menus and cashier desk; Assists Shift Supervisor as requested; Fills in as a server and/or busser when needed; Assists other departments when necessary; Adheres to all regulatory, departmental, and IMGR&C policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School diploma or GED or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Tribal Preference. Bi-cultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

H6630 SERVER CASINO FOOD BEV

Inn of the Mountain Gods Mescalero, NM

Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

H6260 CHILD CARE ATTENDANT

Inn of the Mountain Gods Resort and Casi Mescalero, NM

Job Description Job Description Position Title: Child Care Attendant Reports To: Child Care Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Assist in providing basic childcare for children of different age groups. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Organizes and participates in recreational activities, such as games. Assist in preparing food and refreshments and serves meals and refreshments. Observes and monitors children’s play activities. Sterilizes bottles and prepare formulas. Performs housekeeping duties such as cleaning and changing of linens. Organizes and stores toys and material. Read to children, and teach them simple drawing and songs. Supervisory Responsibilities There are no supervisory responsibilities for this position. Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED). Genuine interest in the development of children. Willingness to learn the basics of a childcare center. Must be flexible working with children of all age groups. Ability to communicate effectively orally. Must pass a pre-employment drug screening. Must pass pre-employment criminal background investigation. Mescalero Apache Tribal preference; bicultural experience preferred. Must have proven record of dependability. Adheres to all regulatory, departmental, and resort policies and procedures. Performs other duties as assigned. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6320 COORDINATOR TRAINING

Inn of the Mountain Gods Resort and Casi Mescalero, NM

Job Description Job Description Position Title: Training Coordinator Reports To: Manager of Training and Development Supervises: None Summary of Position: The Training Coordinator is the portal to all service provided by the training and development department and is therefore a strong guest service oriented position. The Training Coordinator is responsible for the overall efficient proactive administration of the entire administrative office function. In conjunction with the Manager of Training and the training staff, the Coordinator will be responsible for ensuring the educational success of an active and dynamic training curriculum Key Responsibilities and Performance Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time”. Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Vision, Values, Hospitality Behaviors, Customer Recovery Skills) Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats others with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/ exceeds their needs. Identifies ways to improve individual’s or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C’s reputation and image in all situations, on and off property. Attendance Meets IMGR&C policy for attendance. Informs supervisor of future absences as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor. Reports all situations to Supervisor where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Provides full technology support to include Word, PowerPoint and Excel; Handles all course enrollment, registration and course tracking; Works with Manager of Training to develop, maintain and quantify the assessment and evaluation component of course offerings; Creates promotional and informational materials; Supports other departmental managers in tracking course attendance for their teams; Orders supplies, handles all invoicing, etc.; Creates and maintains training materials; Oversees the safety and functionality of the office space; Creates and maintains master files; Assists Manager of Training and entire department team with training events; Provides excellent customer service to Team Members that seek the department’s help and information; In conjunction with the Manager of Training and the department staff, the Coordinator accepts responsibility for ensuring the success of an active and dynamic training curriculum; Prepares all support materials for department’s training sessions such as; handouts, visual aids, props, manuals, training checklists, training attendance lists and other materials necessary; Participates in training seminars and internal training conferences offered by the training and development department of IMGR&C as scheduled; Substitutes as a Trainer when necessary for classes and workshops; As needed assists in course development and design and presentation; Adheres to all regulatory, departmental and casino policies and procedures and to the casino Internal Control Structure; Performs other duties as assigned. Supervisory Responsibilities There are no supervisory responsibilities in this position. Education and/or Experience Requirements Associate’s degree in Education or Adult Education or related field or four (4) years of administrative experience may be substituted; Must have past administrative assistant background and proven ability to coordinate business activities as well as, strong organizational skills and excellent oral/written communication skills; Must display at all times Hospitality behaviors; Proficiency in Microsoft Office Suite software to include Word, Excel, Outlook, and PowerPoint; Proven track record of dependability, suitability, productivity and confidentiality; Mescalero Apache Tribal preference; Bi-cultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to sit for long periods of time; walk; use hands to finger; handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. When working in the office areas, the environment is comfortable, pleasant and usually quiet. When required to work in other locations the noise level could be loud, inclement weather could be a factor, and may be exposed to a second-hand smoke environment.

H6200 BEVERAGE HOST TC

Casino Apache Travel Center Mescalero, NM

Job Description Job Description Position Title: Beverage Host Reports To: Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guest with attentive and gracious service. Taking order, serving guests, works as a team by assisting all guests on the casino floor Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Describes all items in the menu including beverages and specials; Greets guest, take drink order; Takes guest order accurately; Removes used, finished drinking ware; Checks with customers to ensure satisfaction; Completes shift opening and closing side work as assigned; Fills in as a Busser and/or any other needed position at the request of Restaurant; Performs par checks on supplies and reports any replenishment of supplies necessary; Maintains a clean work area; Assists other departments when necessary; Any other duties as assigned; Adheres to all regulatory, departmental and casino policies and procedures; Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or GED, or six months to one-year job related experience, or training. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6660 STEWARDS

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Steward Reports To: Lead Steward, Assistant Executive Steward, Executive Steward Supervises: N/A Summary of Position Performs stewarding daily shift duties of cleanliness and sanitation in accordance with company, industry, and governmental guidelines specific to duties. Responsible for machine and/or manual ware washing of all china, glass, flatware, pots, pans, trays, cooking utensils and cutting boards. As well as organization and storage of cleaned items listed above. Responsible for floor cleaning and maintenance of assigned Food & Beverage outlets. Responsible for garbage maintenance, disposal and recycling procedures. Performs job in accordance with safety and health standards and regulations. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in al situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Properly trained on all Food & Beverage Division equipment to ensure safe working habits are being practiced within the department. Performs job duties in accordance with health codes concerning chemical usage of cleaning. Responsible for daily attendance for Stewarding Department pre-shift meetings. Performs job in accordance with standards set forth regarding breakdown areas, dishwashing machines and any other areas of Food & Beverage outlets. Adheres to and abides by procedures set forth concerning dish rack responsibilities of war washing. Cleans, sorts and stores flatware according to procedures set forth. Performs pot washing duties in accordance with established daily job tasks and standard operating procedures. Performs pot floor and mat duties in accordance with established daily job tasks and standard operating procedures. Maintains storage areas and circulates inventory in accordance with established daily job tasks and standard operating procedures. Responsible for garbage maintenance, disposal and recycling procedures in accordance with established daily job tasks and standard operating procedures. Performs daily closing duties in accordance with shift closure checklist. Notifies supervisor of any faulty or damaged equipment. Reports all safety and health problems immediately after continuing work in reported area(s). Checks out with supervisor after clocking out at the end of the shift. Performs other duties as assigned within the Stewarding Department. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities There are no supervisory responsibilities in this position. Education and/or Experience Requirements High School Diploma or General Education Degree (GED. Must pass a pre-employment drug screening and criminal background investigation. Mescalero Apache Tribal preference; bicultural experience preferred. Must have proven record of dependability. Adheres to all regulatory, departmental, and resort policies and procedures. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Lifting items weighing 50 pounds or more is required. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. May be subject to high stress environments. Approvals: Date: _________________________ ____________________________________ Team Member Signature

H6200 HOST CASINO FB

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Restaurant Greeter/Cashier Reports To: Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Welcomes guests by providing a cordial greeting and prompt seating. Processes all restaurant payments through cash, vouchers and other authorized forms of payment. Answers telephone and takes reservations as necessary. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Greets and properly seats guests cordially and promptly according to floor plan; Presents menu and daily specials; Answers telephone according to IMGR&C standards and takes phone reservations, if applicable; Assists guests with needs such as information about the resort or town; Finalizes guest ticket transaction; Maintains cleanliness of reception area, menus and cashier desk; Assists Shift Supervisor as requested; Fills in as a server and/or busser when needed; Assists other departments when necessary; Adheres to all regulatory, departmental, and IMGR&C policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School diploma or GED or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Tribal Preference. Bi-cultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

S3060 ASST SUPERINTENDENT GOLF MAINT

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Assistant Golf Course Maintenance Superintendent Reports To: Superintendent Supervises: Golf Course Foreman, Equipment operator and Technicians Summary of Position The Assistant Golf Course Superintendent supports the Golf Course Superintendent in overseeing the maintenance and management of the golf course. This role involves supervising staff, ensuring the course meets high standards of playability, and maintaining compliance with environmental and safety regulations. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Assists in planning, scheduling, and supervising the construction and maintenance Scouts the golf course for potential problems and reports to Superintendent. Reports equipment problems and failures to mechanic immediately; Construction and maintenance knowledge putting greens, tees, fairways, roughs, bunkers, and associated facilities. Manage the application of fertilizers, pesticides, and other chemicals in compliance with regulations. Supervise and train maintenance staff, ensuring adherence to safety protocols. Ability to schedule and supervise daily work assignments for regular play or tournaments to team members. May occasionally operate tractor in the absence of Equipment Operator; Assists on snow removal of greens and tees; Perform other duties as required. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. Requires knowledge of the safe mechanical operation of mowing equipment and other motorized equipment. Requires the knowledge of the principles of operation of gasoline and diesel engines. Requires the knowledge of maintenance tools. Requires a mechanical aptitude. Must have the ability to follow oral and written directions. Requires a valid driver's license. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6040 ATTENDANT ZIPLINE IMG

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Zip Rider Attendant Reports To: Zip Rider Manager/Assistant Manager Supervises: N/A Summary of Position Responsible for operations at top and bottom of Zip Rider. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Must be at least 18 years of age; Must not be afraid of heights Must have training of a minimum of 8 hours plus an observation period Greeting customers and mounting/dismounting trolleys to the track cable and secures trolley to the launch block Confirmation through radio communication from lop/bottom tower confirms that the track cables and landing platforms are clear of riders/equipment Fully understands all rescue procedures and contributes to rescue efforts when needed Must report any and all incidents to managers as soon as possible Has constant communication with top and bottom attendants; Responsible mounting and removal of trolley from track cable. Monitors break pad wear on each trolley prior to mounting and dismounting, to ensure break pad wear is within acceptable range for operations Must monitor the appearance of harnesses and trolleys to ensure they are in accordance with the daily inspection requirements. Red tag and set aside anything out of accordance with daily inspection sheets Responsible for assisting the managers with daily tour inspections and fully understands all rescue procedures and contributes to rescue efforts when needed Must be knowledgeable in all operations and inspections associated with top and bottom Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED); Must possess good oral and written communication skills, as well as quality people skills; Must be able to work all shifts; Must have a proven record of dependability of performance; Must pass a pre-employment drug screening; Must pass a pre-employment criminal background investigation; Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environment.

H5020 SUPERVISOR HSKP

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Housekeeping Supervisor Reports To: Executive Housekeeper, Housekeeping Manager Supervises: Room Attendant, Houseman Summary of Position Daily supervision and assignments of room attendants and house person. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Ensures all work done by room attendants and house persons is done to standards; Makes sure all housekeeping team members work is done in the scheduled time; Checks all guestrooms, vacant and check-outs, and spot checks occupied; Keeps in contact with housekeeping office for updates on events happening; Checks housekeepers closets for adequate supplies for the day; (Pro Host system) Checks housekeepers closets at the end of the shift to ensure that they are clean and no guest keys are left anywhere in the closet; Checks guestrooms at 12:00pm for check-outs not out yet in the system; Reports to executive housekeeper or assistant any maintenance issues in the rooms or work area Reports all dishes in the hallways to room service for pick-up by F&B staff; Pets are allowed in the hotel must needs to be reported so pet program can go in to effect; Reports to or asst. any extra persons in the room or extra bedding brought in to the room; Makes sure the closets are stocked with extra blankets, bedspreads and bedspreads; Checks vacant rooms for leaks from pipes and air conditioning vents, no heat, if the room is disturbed such as being used either in the guestroom or bathroom, trash cans, moved furniture or open balcony door, used ashtrays or drinking glasses. Reports all occupied rooms not on the report; Assists in other duties as requested; Adheres to regulatory, departmental and casino policies and Supervisory Responsibilities Room Attendant, Houseman Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: _______________________ ____________________________________ Team Member Signature

H6410 DOORMAN CASINO FB

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Security Doorman Reports To: Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position The Security Doorman oversees safety at Inn of the Mountain Gods protecting guest, Team Members and physical property from damage. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Front door checks Protecting staff and equipment De-escalate non-threatening situations Remove patrons from the property if necessary Ensure the safety of guest and team members Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or GED. Must be 21 years of age. Must demonstrate physical acuity as determined by pre and post-employment assessments. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6280 CLERK RECEIVING

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Receiving Clerk Reports To: Receiving Manager, Assistant Controller Supervises: N/A Summary of Position Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment, and is responsible for ensuring shipments are received by the proper departments. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records. Determines appropriate method of shipment. Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons. Assembles wooden or cardboard containers or selects pre-assembled containers. Inserts items into containers. Nails covers on wooden crates and binds containers with metal tape. Stamps, stencils, or glues identifying information and shipping instructions onto crates or containers. Posts weights and shipping charges, and affixes postage. Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages. Routes items to appropriate departments. Examines outgoing shipments to ensure shipments meet specifications ordered. Maintains inventory of shipping materials and supplies. Operates tier lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to storage or work areas. Adheres to all regulatory, departmental, and resort policies and procedures, and to the casino ICS. Must be able to obtain and maintain a Gaming License. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training, or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: _______________________ ____________________________________ Team Member Signature

H6630 SERVER CASINO FOOD BEV

Inn of the Mountain Gods Mescalero, NM

Job Description Job Description Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.