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NM
Tesuque
Content Coordinator jobs
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Guest Experience Coordinator
Inn and Spa at Loretto
Tesuque, NM
Join the Heritage Team: Work, Play, & Enjoy Life! Heritage Companies embodies the culture, spirit, and traditions of New Mexico, providing a unique work environment focused on enriching the employee experience. Enjoy exciting perks such as growth opportunities, generous discounts on hotel room rates, spa services, and dining at our various restaurants throughout New Mexico! Position Details: Full-Time Hourly Position starting at $16.00+ DOE, along with comprehensive benefits. Available AM & PM shifts. Located at the Inn & Spa at Loretto in Santa Fe, NM. Key Responsibilities: Collaborate with the Guest Experience Manager and/or Supervisor to enhance guest satisfaction. Maintain a positive and professional demeanor with guests and team members at all times. Welcome guests by sharing the unique story and inspiration behind our accommodations. Deliver exceptional service while ensuring guest confidentiality and comfort. Provide expert recommendations on hotel amenities, events, local attractions, and dining options. Resolve guest challenges promptly and professionally. Safeguard guest information with the utmost confidentiality. Benefits: Part-time employees enjoy Dental & Vision coverage! Full-time employees receive a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Accident, Critical Illness, and Pet Insurance! 401k Matching! Enjoy employee meals while on duty! Free employee parking! Access to generous discounts on hotel stays, spa services, and dining across the Heritage portfolio in New Mexico! Abundant opportunities for growth and development within the company! Qualifications: A strong passion for customer interaction and exemplary service skills. A friendly and approachable demeanor, with excellent communication skills and the ability to multitask while remaining composed. Proficient with computer technology, capable of quickly learning reservation management systems and MS Office for document handling. Flexible to work varied hours, including weekends, holidays, and late nights. Physically able to stand for extended periods and lift/push/reach/carry over 25 pounds as needed. 6 months to 1 year of related experience preferred, particularly in high-volume hospitality settings. High school diploma or equivalent education and training required. Heritage Hotels & Resorts Inc. is proud to be an Equal Opportunity Employer. Compensation: $16-18 Hourly Wage
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