Operations Manager Jobs in Gerlach, Nevada

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Client Success and Growth Manager

Aerobodies Fitness Gerlach, NV

Client Success and Growth ManagerThe Client Success and Growth Manager supports Aerobodies' continued growth by managing client relationships, coordinating account activities, ensuring project follow-through, and leading inside sales efforts. This role engages prospective clients, manages lead follow-up, and contributes to revenue growth through new client acquisition and expanded service opportunities.Responsibilities:Generate new business opportunities and increase regional revenue through targeted outreach and relationship management in the DMV area.Support business development efforts by identifying prospective government and commercial clients and project opportunities.Conduct outreach to prospective clients, qualify inbound leads, and schedule consultations or discovery calls.Manage sales pipeline activity by tracking prospects, opportunities, and follow-up actions in CRM systems.Drive client and member engagement activities related to WellTeamStudio and identify opportunities to expand service utilization.Serve as the primary point of contact for assigned clients, providing responsive, professional support and maintaining strong relationships.Manage regular client communication, document needs and follow-up items, and ensure timely resolution or escalation of concerns.Coordinate client meetings, onboarding activities, account support, and internal resources to promote successful engagement and service delivery.Track client projects, deliverables, timelines, action items, and milestones to support timely execution and accountability.Maintain accurate client records, project management systems, CRM updates, contracts, and account documentation.Monitor client satisfaction and identify risks, delays, service gaps, or opportunities to improve the client experience.Support contract tracking, renewal preparation, service recommendations, proposals, and client presentations.Partner with leadership to support lead conversion, closing efforts, upsell opportunities, and cross-sell opportunities within existing accounts.Contribute to strategic projects, process improvements, and operational initiatives that support company growth.Perform other duties as assigned.Qualifications:Demonstrated ability to build and maintain strong client relationships while managing multiple accounts, priorities, and projects.Strong written, verbal, and interpersonal communication skills, with the ability to engage professionally with clients, prospects, and internal team members.Excellent organization, time management, and follow-through, with the ability to work independently and manage competing deadlines.Ability to identify client needs, anticipate challenges, recognize growth opportunities, and recommend appropriate service solutions.Experience supporting inside sales, lead follow-up, prospect outreach, client presentations, or business development activities preferred.Comfort using CRM systems, project management tools, client tracking platforms, and Microsoft Office applications, including Word, Excel, and Outlook; experience with Asana preferred.Experience using AI tools (e.g., Copilot, ChatGPT, Gemini) and prompt engineering techniques to enhance productivity, improve workflows, and support business objectives.Positive, flexible, and collaborative approach, with a willingness to receive feedback, take initiative, and support company growth initiatives.Education and Experience:A bachelor's degree in business administration, marketing, communications, management, or a related field is preferred. Three to five years of experience in client success, account management, customer service, business development, or a related role is preferred. Experience with inside sales, lead generation, or prospect outreach is a plus.Language Skills:Must have strong interpersonal, verbal, and written communication skills, with the ability to communicate clearly and professionally with clients, prospects, leadership, and internal team members.Reasoning Ability:Ability to interpret client needs, evaluate multiple priorities, solve routine problems, and make sound decisions using good judgment and available information.Physical Demands:This role is performed primarily in a professional office or remote work environment and requires prolonged periods of sitting, computer use, and participation in virtual or in-person meetings. Occasional standing, walking, and light lifting of up to 15 pounds may be required. The position also involves extended screen time, frequent keyboard and mouse use, and communication by phone, video conference, email, and in person. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:This position is based in a professional office or remote setting and requires regular communication with clients and internal team members by phone, email, and virtual meeting platforms. The role operates in a fast-paced, collaborative environment and requires professionalism, organization, and flexibility to meet client needs and project deadlines. Occasional in-person meetings, company events, or client engagements may be required.Compensation:$35.00/per hour

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Regional Director of Operations

Tharaldson Hospitality Management Gerlach, NV

Regional Director Of OperationsTharaldson Hospitality Management is seeking a Regional Director of Operations for the DMV/East Coast Area. The role of the Regional Director is to examine, analyze, and evaluate the operations of assigned hotels to ensure maximum profitability, outstanding customer experience, and adherence to company and franchise standards and policies. The ideal candidate possesses strong verbal and written communication skills, is detail-oriented, and has had success leading a team to top-level performance.Tharaldson provides a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 89 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!What We Offer:Career advancement opportunitiesEmployee discountsCompetitive payDaily Pay OptionFlexible work scheduleComprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)Paid VacationBonus ProgramEssential Functions of the Regional Director :Visits each hotel in the region minimally 1x/monthGuides and directs management in the development, production, and promotion, and financial aspects of the organization's products and services.Answer complaints and resolves problemsAuthorizes expenditures and monitors cost controls and laborImplements programs that meet corporate goals and objectivesPerforms various investigations and/or audits as needed or as recommended by a supervisor or by Corporate personnelMonitors in-house guest balances and AR aging to ensure no uncollectable debtDirectly involved with Revenue Management, pricing and Sales and Marketing of the hotelsEvaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President via written visit recapsEnsures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understoodConducts area meetings semi-annuallyAdheres to all franchise procedures and regulations to assures each hotel adheres to standard operating proceduresOther duties as assigned.Job Requirements :Minimum 5 years select service/extended stay hotel General Manager experience with multiple brandsMinimum of a Bachelor's DegreeIdentify and resolve problems in a timely mannerStrong conflict management skillsSpeak clearly and persuasively in positive or negative situationsDemonstrate group presentation skills, participate in meetingsBuild morale and group commitments to goals and objectivesAbility to multi-task, tracking completion dates to ensure timelinessStrong sense of urgencyWrites clearly and informativelyAbility to read, analyze, and interpret complex documents including financial reports and legal documentsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, etc.Ability to define problems collect data establish facts, and draw valid conclusionsEfficient computer skillsAbility to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels' successMust be available, weekends, nights, and holidaysMust have valid Driver's License

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NVO Gerlach Residence Assistant Manager

Burning Man Gerlach, NV

JOB SUMMARY The Gerlach Residence Assistant Manager facilitates staff check-ins, assigning beds to incoming personnel, and coordinates the placement of staff RVs and travel trailers throughout the Burning Man Event Cycle.This role assists housing dispatch with the intake, coordination, tracking, and real-time monitoring of all incoming communications to ensure smooth operations.This is a temporary, full-time, non-exempt role, based in Gerlach, NV running from July to October, 2026.The deadline to apply for this role is 5:00 pm Pacific on Friday March 13, 2026.DUTIES & ESSENTIAL JOB FUNCTIONS Logistics (55%) Assist in facilitating the overview of the trailer fleet.Assist with the check-out and check-in of serviceable trailers to ensure that no problems are overlooked for post-season.Maintain clear communication with the Housing Dispatch Lead to ensure schedules are up to date and obligations are met.Oversee the Dispatch crew in conjunction with the Gerlach Residence Manager.Assist in positioning trailers in Gerlach according to existing layout, power grid, and emergency response plans.Ready Burning Man owned trailers for safe and reliable travel between Burning Man properties, and to and from Black Rock City.Arrange for the streamlined handling of staff trailers and placement of portable living units once on site in Black Rock City.Communicate with the DPW Power Team to ensure that all power infrastructure is placed and ready for use, and obtain clear instruction on safe methods for properly commissioning power service to housing units both in Gerlach and on playa.Maintenance (20%) Evaluate the condition of each housing unit and create written documentation of all required repairs.Assess, troubleshoot and rectify a variety of problems associated with trailer living including, but not limited to:basic plumbing, propane, and electrical systems.Ensure general maintenance and repair of staff RVs and trailers (e.g.filter replacements, door knob replacements, key loss, window replacements/fixes, air conditioner troubleshooting).Oversee the procurement of specialized parts and equipment needed to perform repairs and upkeep to staff trailers.Anticipate, stay current of, and track the use of materials and cleaning supplies; place pre-season requests and orders for replenishment as necessary.Ensure the safe living condition of housing units at all times by monitoring for harmful substances including mold, animal waste, and water impurities, and verify the presence of effective carbon monoxide detection and fire prevention equipment.Anticipate repair needs; submit MaintainX request to the maintenance team for the assessment and remedy of issues relating to electrical, structural, and mechanical components of staff trailers.Oversee end of year processes to adequately prepare all mobile housing units for winter storage; capture details of any repairs that will be needed in the spring.Team Management and Support (20%) Assist in assembling a team and the hiring process of the crew.Maintain clear communication regarding hours with crew members; ensure that hours are reported by weekly deadline.Create and actively manage daily and weekly work schedules for the Housing team.Coordinate and plan for daily department meetings ensuring that times and locations are shared in advance.Be aware of the atmosphere within the crew.Communicate any concerns regarding social climate and /or protocol to the Gerlach Residence Manager.Know, share, and use the proper pathways of communication for escalating personnel issues.Learn how to and, as needed, create proper supporting documentation regarding such matters.Documentation and Tracking (5%) Learn and effectively use and update existing online systems and documents (e.g.inventory and maintenance spreadsheets, time tracking logs etc.).Keep a basic inventory of all parts, tools, shop equipment, and other necessary maintenance items.Provide written feedback to the leadership describing the successes of the season and areas in need of improvement to improve overall efficiency and suggestions.Submit receipts and any expense reports, ensuring forms are complete and submitted on time.Other Functions and Responsibilities (5%) Attend required staff meetings.Familiarize yourself with, and act in accordance with, Burning Man's staff policies.Perform other duties as assigned by the NVO Housing Manager or the Gerlach Residence Manager.LEARNING AND TEACHING Documentation - Drives the creation, publishing, and maintenance of process documentation related to assigned duties.Teaching - Takes a leadership role in the acculturation and training of staff.Teaches live or e-learning classes, as requested.Promotes a culture of teaching and learning throughout the community.Mentoring - Mentors subordinates in acquiring the knowledge, skills, and experience that will allow them to advance in the organization.Aids, encourages, and inspires their team.Training development - Collaborates with the education team to develop training materials in their area of expertise, as requested.Learning - Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.Participates in conferences, forums, and networking events, where appropriate.Speaking - Represents Burning Man as a subject matter expert and culture-bearer, as requested.QUALIFICATIONS Required Clearly and concisely communicates verbally and through written correspondence.Experienced and comfortable with using 2 way radios.Honest and ethical with a dedication to the Burning Man principles and behavioral standards.Reliable, fulfills obligations Open to change (positive or negative) and to considerable variety in daily tasks.Able to accept feedback and remain calm and focused under pressure.Maintains a respectful and polite demeanor, providing services with care, and offering thoughtful acknowledgment and accommodation of requests.Sensitive to others' needs and feelings, understanding and helpful.Inspires, motivates and encourages a collaborative work environment.Strongly analyzes and takes a creative approach to new thinking on old work.Effectively manages own time, the time of individual team members, and the efforts of the team as a whole.Instills and applies order and cleanliness to the work environment and pays careful attention to detail in the handling of important information.Working knowledge of Google products (Gmail, Docs, Sheets, Drive) and Microsoft Word and Excel.Must be physically fit and able to lift heavy objects (minimum 50 pounds) safely and willing to get dirty.Must be able to follow directions through to task completion.Easy-going, able to switch from project to project quickly and easily.Able to work in an extreme environment including drastic temperature changes, high winds, and low to no visibility at times.Willing to live in Gerlach full time.Preferred It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture.Experience in working as a caretaker or property manager.Note:If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application.REQUIRED LICENSES/CERTIFICATIONS Valid driver's license and a good driving record.COMPENSATION:Individual compensation decisions are dependent on a variety of factors, including prior experience and geographical location.The anticipated pay rate for this position is $1100 per week.PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Off-playa:Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation.Some of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.On-playa:This role has no playa responsibilities.NOTICE FOR ALL APPLICANTS:Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply.Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.vmJqr7xdzH.

Operations Manager jobs in Gerlach