Jobs in Hogansburg, New York

High salary

Helpdesk Technician

Akwesasne Mohawk Casino Resort Hogansburg, NY

Job Title: Helpdesk Technician Department: Information Technology Reports To: IT Helpdesk Supervisor FLSA Status: Non-Exempt Starting Rate: $20.28 per hour License : Class III Closing Date: Open Until Filled SUMMARY: The Help Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Strategy & Planning + Evaluate documented resolutions and analyze trends for ways to prevent future problems. + Alert management to emerging trends in incidents. Acquisition & Deployment + Assist in software releases and roll-outs according to Change Management best practices. Operational Management + Field incoming help requests from end users via both telephone and e-mail in a courteous manner. + Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. + Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. + Apply diagnostic utilities to aid in troubleshooting. + Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. + Identify and learn appropriate software and hardware used and supported by the organization. + Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. + Install anti-virus software. + Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. + Test fixes to ensure problem has been adequately resolved. + Perform post-resolution follow-ups to help requests. + Develop help sheets and frequently asked questions lists for end users. + Reinforce SLAs to manage end-user expectations. + Assists with Operations Manager, and Applications Manager special projects. + Participates in the shared services program with Tewathahonni LLCs. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. EDUCATION and/or EXPERIENCE: Associates degree in the field of computer science, information sciences, or related field; four years related experience and/or training; three to five-year experience in Windows Operating Systems and MS Office. Exceptional knowledge of computer hardware, including desktops, laptops, cell phones, and associated equipment. Deep-seated experience with desktop and server operating systems including Windows Server 2012 and later. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. This position requires kneeling, crouching, reaching, walking, pushing, typing, talking, and machine operation. Position requires exerting up to 20 pounds of force occasionally to move objects. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the employee to noise and cigarette smoke from the casino floor. NATIVE PREFERENCE: The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion. When there is a job opening or training opportunity, the Gaming Enterprise will evaluate all candidates for the position and will select the most qualified candidate. In the event two or more candidates meet all of the job requirements and have substantially similar qualifications, the Gaming Enterprise will utilize the preference policy to make the final determination on who will be offered the opportunity or position. When preference is utilized, first priority will be given to enrolled members of the Saint Regis Mohawk Tribe. Second priority will be given to members of other federally recognized Tribal Nations and/or First Nations citizens from Canada. All other individuals will be third priority. CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete. The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.

Dynamic Environment

Laundry Attendant

Akwesasne Mohawk Casino Resort Hogansburg, NY

Job Title: Laundry Attendant Department: Hotel Operations-Players Inn Reports To: Housekeeping Manager FLSA Status: Non-Exempt Starting Rate: $15.02 per hour License: Work Permit Closing Date: Open Until Filled JOB SUMMARY : The Laundry Attendant is responsible for maintaining a constant supply of clean linens for the hotel with a high level of quality in accordance to hotel standards. The ideal candidate will specifically be responsible for performing all stages of linen processing including, but not limited to; collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering. Will also be responsible for maintaining cleanliness of laundry machinery and laundry area, maintaining stock levels, as well as perform additional laundry services as needed. E S S E N T IAL DUTIES AND RESPONSIBILITIES include the following : + G r ee t s and welcomes customers with a smile, and takes pride in being an Akwesasne Mohawk Casino team member. + Pre-treats laundry for stains + Loads and unloads washers and dryer, operates machines and records poundage amounts and amounts washed and dried + Sorts all soiled linen, weighs and loads into appropriate carts machines + Folds towels either by hand or towel folder , irons table linens, irons and folds sheets, folds pillow cases, blankets, bed pads, draw sheets, herbal wraps etc. + Sorts and separates damaged or stained linen, i.e. to be repaired or used as rags. + Observes and adheres to Akwesasne Mohawk Casino safety policies and procedures and maintains a safe environment. + Cleans lint trap from dryers daily; checks and cleans drains as necessary, + Professional appearance and demeanor required. + Knowledge and skill in the use of cleaning tools, laundry chemicals, cleaners and disinfectants and responsible for programming and logging of the operation. + Ability to safely use cleaning products and safely operate equipment, + Ability to follow and understand written instruction. + Ability to work with timeliness and thoroughness. + Ability to work and finish multiple tasks. + Must be able to flexible schedule including nights, weekends and holidays when necessary. + Will perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. Minimum Qualifications: High School Diploma or General Education Degree (GED) Physical Requirements : The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is frequently required to stand at a fixed work station for long periods of time, bend stoop, crouch, kneel, twist, and balance. The associate must occasionally lift/move up to 50lbs. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is usually moderately loud. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, associates and members of the business community in all situations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is regularly exposed to; toxic chemicals, and airborne particles; this position exists within a Hotel environment. CERTIFICATES, LICENSES, REGISTRATIONS : Must obtain and maintain a St. Regis Mohawk Tribal Gaming work permit which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete. The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.

Immediate Start

Laundry Attendant

Akwesasne Mohawk Casino Resort Hogansburg, NY

Job Title: Laundry Attendant Department: Hotel Operations-Players Inn Reports To: Housekeeping Manager FLSA Status: Non-Exempt Starting Rate: $15.02 per hour License: Work Permit Closing Date: Open Until Filled JOB SUMMARY : The Laundry Attendant is responsible for maintaining a constant supply of clean linens for the hotel with a high level of quality in accordance to hotel standards. The ideal candidate will specifically be responsible for performing all stages of linen processing including, but not limited to; collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering. Will also be responsible for maintaining cleanliness of laundry machinery and laundry area, maintaining stock levels, as well as perform additional laundry services as needed. E S S E N T IAL DUTIES AND RESPONSIBILITIES include the following : + G r ee t s and welcomes customers with a smile, and takes pride in being an Akwesasne Mohawk Casino team member. + Pre-treats laundry for stains + Loads and unloads washers and dryer, operates machines and records poundage amounts and amounts washed and dried + Sorts all soiled linen, weighs and loads into appropriate carts machines + Folds towels either by hand or towel folder , irons table linens, irons and folds sheets, folds pillow cases, blankets, bed pads, draw sheets, herbal wraps etc. + Sorts and separates damaged or stained linen, i.e. to be repaired or used as rags. + Observes and adheres to Akwesasne Mohawk Casino safety policies and procedures and maintains a safe environment. + Cleans lint trap from dryers daily; checks and cleans drains as necessary, + Professional appearance and demeanor required. + Knowledge and skill in the use of cleaning tools, laundry chemicals, cleaners and disinfectants and responsible for programming and logging of the operation. + Ability to safely use cleaning products and safely operate equipment, + Ability to follow and understand written instruction. + Ability to work with timeliness and thoroughness. + Ability to work and finish multiple tasks. + Must be able to flexible schedule including nights, weekends and holidays when necessary. + Will perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. Minimum Qualifications: High School Diploma or General Education Degree (GED) Physical Requirements : The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is frequently required to stand at a fixed work station for long periods of time, bend stoop, crouch, kneel, twist, and balance. The associate must occasionally lift/move up to 50lbs. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is usually moderately loud. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, associates and members of the business community in all situations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is regularly exposed to; toxic chemicals, and airborne particles; this position exists within a Hotel environment. CERTIFICATES, LICENSES, REGISTRATIONS : Must obtain and maintain a St. Regis Mohawk Tribal Gaming work permit which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete. The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.