Customer Service Representative (Remote) Jobs in Estacada, Oregon

High salary

Patient Support Specialist

Orchid Health Estacada, OR

Join an Organization that Puts its People First!Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!Orchid Health was founded over 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values:Core Values:Challenge the Status QuoCultivate RespectCourageously Vulnerable and AccountableFour Pillars (in order of priority):Pillar 1: Employee Well-BeingPillar 2: Trusting Patient RelationshipsPillar 3: Community HealthPillar 4: Financial SustainabilityWhy work for Orchid Health?At Orchid Health, we’re moving away from traditional top‑down management to something more human: self‑management. Our teams work together to make most day‑to‑day decisions, without a clinic manager giving direction. Instead, team members take on shared responsibilities based on their strengths, hold each other accountable, and are supported by peers, coaches, and access to clear, timely information. This structure reduces bureaucracy, supports collaboration, and makes work more meaningful. We believe that the people doing the work are best positioned to lead it, and we’ve built our organization around that belief. Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts, and enjoy a robust benefits package.Compensation:$20.00 – $21.75/hour depending on experience and skills ($1.00/hour increase at 120 days)Benefits:Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans$1,000/year Wellness Benefit - for things that make you happy! (pro‑rated based on hours worked weekly and date of hire)401(k) with a company match and financial planning and wellness resources available at no costA Continuing Education / Continuing Medical Education budget for all team membersAn Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees128 hours of PTO per year, annually front‑loaded with tenure‑based increases (pro‑rated based on hours worked weekly and date of hire)40 hours of paid inclement weather and emergency closure leave, annually front‑loaded8 paid holidays, plus your birthday off!Free care at our clinics for team members and their familiesAnd more!*Team members are eligible for benefits on the first of the month following 30 days of employment.Estacada is considered one of Oregon’s highest need areas when it comes to healthcare, and taking this position will be making a huge difference in a community that truly needs and appreciates its healthcare providers.Orchid Health’s Wade Creek Clinic is located in Estacada, Oregon. With Mt. Hood National Forest and Clackamas River recreation area as its backyard, Estacada is only a 45‑minute drive to downtown Portland. The city is known for its thriving arts culture, friendly downtown shops, local farmers market, and abundant outdoor recreation opportunities.Responsibilities:Prepare for the day’s patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check‑in process is streamlinedWarmly and professionally greet patients as they check into the clinic for their appointmentsCollect and record necessary patient intake paperwork and any patient copaysAnswer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professionalHandle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records systemCalmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and healthcare staff as neededParticipate in community events, promotional efforts, and healthcare activitiesPresent the clinic in a positive light at all times to members of the communityMaintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive informationNightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc.Required Qualifications:High school diploma or GED certificateYou like to ask questionsYou accept constructive feedback and work to grow both professionally and personallyYou show compassion every day when dealing with patientsYou support your team and recognize them when they go above and beyondPreferred Qualifications:Minimum of 1 year medical office experienceWorking knowledge of AthenaEnglish‑Spanish bi‑lingualWork Environment:While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e‑fax.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be regularly required to use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, and crouching, as well as lifting and supporting patients. Computer work is required for in‑clinic positions. Light to moderate lifting may be required.Travel:Travel is primarily local during the business day, although some out‑of‑the‑area may be expected on occasion (CME events, or activities involving other Orchid Health Clinics).Employment Offer Contingencies:Job offers are contingent upon the successful completion of a background check and drug screening.AAP/EEO Statement:It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.#J-18808-Ljbffr

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Patient Access Representative, Variable Shift

Adventist Health Estacada, OR

Job TitleResponsible for timely and accurate patient registration. Interviews patients for all pertinent account information. Verify all insurance and calculates and collects patient liability amounts. Ensure that all necessary signatures are obtained for treatment. Answer any questions and explain policies clearly. Check for physician orders and attaches them to appropriate patient record to ensure correct test is received. Print and collate any paperwork needed for each patient to for distribution to unit/department. Escorts patients to his/her area or refers patient to available escort as needed.Job RequirementsEducation and Work Experience:High School Education/GED or equivalent: PreferredAssociate's/Technical Degree or equivalent combination of education/related experience: PreferredEssential Functions:Check for physician orders and attaches them to patient medical record to ensure that patients are receiving appropriate tests.Choose correct health plan and accurately and research to ensure accuracy when verifying insurance. Enter all authorization information accurately as needed.Follows guidelines and instructions from senior staff.Performs other job-related duties as assigned.Performs other job-related duties as assigned.Organizational Requirements:Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visithttps://adventisthealth.org/careers/everify/ for more information about E-Verify.

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Behavioral Health Clinician (hybrid - sign on bonus)

Orchid Health Estacada, OR

Join Orchid Health!Please note, this position is located in Estacada, Oregon (Monday-Friday, 40 hours). It is a school-based position, with frequent student patients.Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!Orchid Health was founded 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We are committed to our communities and each other and are proud of the positive feedback and reputation that we have built. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values:Core ValuesChallenge the Status QuoCultivate RespectCourageously Vulnerable and AccountableFour Pillars (in order of priority):Pillar 1: Employee Well-BeingPillar 2: Trusting Patient RelationshipsPillar 3: Community HealthPillar 4: Financial SustainabilityWhy work for Orchid Health?Orchid Health's culture revolves around a healthy work-life balance, asking open-ended questions and providing transparent feedback, and learning from our mistakes. Orchid's team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts and partnerships, and enjoy a robust benefits package.Compensation:$79,000 $101,000/year depending on experience and skills$8,000 sign-on bonus! First $4,000 payment paid on first paycheck, second $4,000 payment paid at 1 year anniversaryBenefits:Medical, Dental, & Vision Orchid pays monthly premiums at 100% for team members and at 50% for their dependents for base medical and dental plans$1000/year Wellness Benefit - for things that make you happy!401(k) with a company matchA Continuing Education / Continuing Medical Education budget for all team membersAn Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employeesApproved sites for Student Loan Repayment Programs with NHSC and Oregon Health Care Providers128 hours of PTO per year, annually front-loaded with tenure-based increases40 hours of paid inclement weather and emergency closure leave, annually front-loaded8 paid holidays, plus your birthday off!Free care at our clinics for team members and their familiesAnd more!*Team members are eligible for benefits on the first of the month following 30 days of employment. Estacada is considered one of Oregon's highest need areas when it comes to healthcare, and taking this position will be making a huge difference in a community that truly needs and appreciates its healthcare providers.Orchid Health's Wade Creek Clinic is located in Estacada, Oregon. With Mt. Hood National Forest and Clackamas River recreation area as its backyard, Estacada is only a 45-minute drive to downtown Portland. The city is known for its thriving arts culture, friendly downtown shops, local farmers market, and abundant outdoor recreation opportunities.Responsibilities:Facilitate a "shared goal model" within the care team to achieve coordinated high-quality care.Consult and collaborate on a multidisciplinary team. This includes providing integrated on-site care, recommendations, and feedback to medical providers and allied staff.Utilize solution-focused, brief-intervention behavioral health visits while working as part of the primary care team to effectively identify, treat, and manage physical, mental, and behavioral health concerns.Maintain a schedule that offers flexibility to respond to same-day behavioral health needs.Participate in our complex care management team.Meet patients during their initial intake visit when possible and perform a brief interview to determine the need for behavioral health support.Other duties as assigned.Education and Experience:A Master's in Social Work or Masters of Counseling from an accredited college or university and Clinical Social Work Associate (CSWA), Personal Counselor Associate (PCA) or Licensed Marriage and Family Therapist (LMFT) required at time of hire, with licensure completion by December 2025A minimum of one (1) year post-graduate (Master's) experience of providing behavioral health services (i.e. assessment, diagnosis, or treatment of an individual's behavioral health needs) in the behavioral health field required.Pediatrics and integrated healthcare experience preferred.Work Environment:While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e-fax.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be regularly required to use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, and crouching, as well as lifting and supporting patients. Computer work is required for in-clinic positions. Light to moderate lifting may be required.Travel:Travel is primarily local during the business day, although some out-of-the-area may be expected on occasion (CME events, or activities involving other Orchid Health Clinics).Employment Offer Contingencies:Job offers are contingent upon the successful completion of a background check and drug screening. It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.

Customer Service Representative (Remote) jobs in Estacada