Banking Center Manager Jobs in Newtown, Pennsylvania

High salary

Customer Service Center Manager

Newtown Savings Bank Newtown, CT

Customer Service Center Manager Newtown Savings Bank is seeking a high?energy leader for the role of Customer Service Center (CSC) Manager. The CSC Manager is responsible for the day?to?day operations and long?term success of the Customer Service Center (Call Center). This role ensures exceptional service delivery across all channels while driving innovation, reducing customer effort, and improving operational efficiency. The CSC Manager will leverage customer feedback, journey insights, and service interactions to enhance experiences, streamline processes, personalize support, and foster a high?performing, customer?focused culture aligned with organizational goals. The CSC Center is located in Newtown, CT. Reliable attendance and flexibility to support Saturday coverage and staffing needs are required. Primary Responsibilities Operational Leadership Oversee daily operations of the CSC, ensuring service standards are met across phone, chat, email, and digital channels. Monitor call queues, workflow, and staffing to maintain optimal coverage and responsiveness. Collaborate with other departments to ensure alignment and smooth operations. Strategic Execution & Technology Ownership Advance the implementation of strategic priorities aligned with the Banks goals. Own and manage CSC technology platforms, ensuring optimal performance, scalability, and customer experience. Identify and implement efficiency opportunities through technology and process improvements. Stay current with industry trends and emerging technologies to proactively drive innovation and continuous improvement. Customer Experience & Quality Assurance Monitor service quality through call reviews, customer feedback, and internal tools. Resolve escalated customer issues with discretion and professionalism. Champion best practices and innovations to deliver outstanding customer experiences. Team Development & Performance Management Lead the hiring, onboarding, training, coaching, and development of a high?performing team. Establish and monitor SMART goals, conduct regular performance evaluations, and create personalized development plans. Collaborate closely with the training department to design, implement, and maintain comprehensive training programs for the CSC. Facilitate ongoing check?ins and quality management reviews to ensure individual and team performance aligns with organizational expectations. Partner with the VP, Digital Solutions and CSC to define and track key performance metrics that uphold service excellence. Reporting and Compliance Ensure compliance with audit, regulatory, and internal policy requirements, including CIP, BSA, AML, and OFAC. Maintain and update department procedures to reflect current standards and best practices. Analyze CSC performance data and prepare reports (e.g., KPIs, incentive tracking). Use insights to inform staffing, training, and strategic decisions, collaborating with other departments to ensure alignment and smooth operations. Community Support the Banks mission, pillars, and Habits of Success by actively participating in community activities and volunteer opportunities. Position Requirements Associate degree, or 3?5 years of banking management experience or equivalent. Proven success in managing customer service teams within banking or financial services, with a strong emphasis on meeting performance metrics, team development, and day?to?day operations. Demonstrated ability to lead teams toward continuous improvement, accountability, and service excellence. Excellent communication and problem?solving skills, especially in resolving escalated issues and coaching staff. A passion for innovation and a desire to leverage technology to improve customer experience and operational efficiency. Reliable attendance and flexibility to support Saturday coverage and staffing needs. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Full?time employees receive a complete benefits package, including a generous 401(k), medical benefits, paid time off, and short? and long?term disability programs. Equal Employment Opportunity Newtown Savings Bank is an equal?opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status. #J-18808-Ljbffr

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Financial Center Manager - Client Experience & Operations

Bank of America Newtown Square, PA

A leading financial institution is seeking a manager for their financial center in Newtown Square. This role involves managing day-to-day operations, developing talent, and delivering an exceptional client experience. Responsibilities include client engagement, operational excellence, and driving business outcomes. The ideal candidate should have a high school diploma and a background in customer service management, talent development, and leadership. This position requires a commitment to fostering an inclusive team environment.#J-18808-Ljbffr

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Assistant Manager - Newtown Shopping Center

Gap Newtown, PA

GapGap - JobID: 332377 [ASM / Store Supervisor] As an Assistant Manager at Gap, you'll: Support strategies and processes to drive store sales and deliver results through a customer-centric mindset; Recruit, hire and develop highly productive Brand Associate and Expert teams; Implement action plans to maximize efficiencies and productivity; Perform Service Leader duties; Ensure consistent execution of standard operating procedures...Hiring Immediately >>

Hospice RN Case Manager Patient-Centred Home Care Leader

Trinity Health At Home Newtown, PA

A leading home healthcare organization is seeking a full-time Hospice RN Case Manager in Bucks County, PA. You will provide compassionate, patient-centered care, managing assessments and plans. Ideal candidates have a nursing degree, RN licensure in Pennsylvania, and at least 2 years of nursing experience, particularly in acute care or home care. Opportunities for growth, competitive salary, and benefits available. #J-18808-Ljbffr

Banking Center Manager jobs in Newtown