Jobs in Shiremanstown, Pennsylvania

Work Life Balance

Analyst, Response, Investigations & Support Center

Rite Aid Shiremanstown, PA

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! If you want to make a difference, Rite Aid is the right place. While Rite Aid is big, it still feels small - you and your work are never lost in the crowd. You know the leaders, and they recognize your impact. Teams are tightly knit and agile. Small groups, courageous enough to meet our goals in new ways. You can take your work, your team, or your business to the next level without being slowed down by a ton of process or layers of approval. For anyone with intent to grow, you can reinvent yourself in a new role or take on a new challenge while helping us reinvent Rite Aid and innovate our industry. Wherever you work in the Rite Aid family, your diverse perspectives and fierce commitment enable us to deliver on the promise of 'whole health for life' for communities around our country. And that makes the biggest difference of all. Job Summary The primary purpose of this position is to monitor store activity and minimize risks. The Analyst will utilize data analysis, video review, and alerts while identifying and escalating risks to the AP field team. All duties must be completed with urgency with a focus on proactive identification of risks and opportunities in the areas of shrink and cycle counts. The Analyst will be the primary resource for ORC administration including KTR review, video review, alert documentation development and networking via law enforcement and retail partners. This role will also support the field via remote investigative efforts including internal video review, external video review and phone interviews / investigations. Responsibilities Runs data analysis to identify internal theft activity via 20-20, 10-10 and other information resources. Conduct Organized Retail Crime (ORC) investigations via KTR analysis, video review, evidence retention, networking with law enforcement and other retailers, and communication with field team. Conduct video review of alarm exception activity including opening, closing and irregular events and communicate discrepancies to field AP team. Conduct remote video review focusing on external theft activity in selected locations based on KTR and cycle count trends. Monitors 24/7 weather, civil unrest and other risks; conducts law enforcement notification, evidence retrieval, and case documentation. Conduct critical incident support via video review, evidence retention, and law enforcement partnership. Provide 3si cash / RX tracker communication to law enforcement. Monitor gift card & Western Union scam alerts, partner with store locations and field leadership to deter loss. Conduct internal investigations, including phone interview, as needed. Support the stores / field AP by troubleshooting CCTV and EAS issues and escalating with service partners via Service Channel. Partner with corporate partners on drug loss and internal cases as needed. Qualifications EDUCATION REQUIREMENTS Education Level Area of Specialization (Marketing, Finance, Pharmacy, Engineering/IT, etc) Required or Preferred Bachelor Degree BA/BS Required KNOWLEDGE, SKILLS AND ABILITIES Knowledge, Skills and Abilities Required or Preferred • Computer Skills: Advanced computer skills are preferred. The incumbent will be required to use web-based forms for case management, where spelling and/or ability to use spell check is necessary. Possess the ability to follow and apply electronic communication including, but not limited to: e-mail, texting, etc. • Based upon business needs, may be assigned to wear team attire, or casual dress • Minimum age of 18 years old • Ability to pass drug test • Ability to preserve confidentiality of information • Ability and willingness to move with purpose and a strong sense of urgency • Ability to work weekends on a frequent basis • Ability to work extended days on an occasional basis • Ability to work day, or evening hours • Accuracy and attention to detail • Ability to organize and prioritize a variety of tasks/projects • Familiarity with industry/technical terms and processes • Ability to work within strict time frames and resolute deadlines Preferred WORK EXPERIENCE Experience Areas of Experience (Pharmacy, Compliance, E-commerce, Retail, etc) Required or Preferred 3 years of experience in Asset Protection Analytics Required 2 years of experience in Retail Required Compensation The typical starting pay range for this position is between $25-32/hr, although compensation can vary based on experience and geography. Fair Chance Act Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. For more detailed information around city/state required notices, click here to access a list of disclosures. Los Angeles County Applicants : Pursuant to the Los Angeles County Fair Change Ordinance, we will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Link - https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf New Jersey Law Against Discrimination (LAD) The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status). New Jersey Applicants: Rite Aid performs pre-employment background checks on every applicant and utilizes the following databases to continuously monitor all associates: Federal exclusions database - https://oig.hhs.gov/exclusions/ N.J. Treasurer's exclusions database - https://www.state.nj.us/treasury/revenue/debarment/index.shtml New Jersey Office of the State Comptroller Medicaid Fraud Division Ineligible Provider Report - https://nj.gov/comptroller/doc/nj_debarment_list.pdf N.J. Division of Consumer Affairs licensure databases - https://newjersey.mylicense.com/verification/ N.J. Department of Health and Senior Services licensure database - https://www.nj.gov/health/healthfacilities/certification-licensing/ Certified nurse aide and personal care assistant registry (if applicable) - https://www.healthguideusa.org/nursing_aide_license_lookup.htm Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. Maryland Applicants : Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector test or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts Applicants : I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rhode Island Applicants: Rite Aid is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law. Drug-Free Workplace Policy Note to All Applicants Regarding Rite Aid's Drug-Free Workplace Policy: Rite Aid maintains a strict policy prohibiting illegal drug activity and using, being under the influence of, or possessing illegal drugs and/or alcohol during the Work Day as well as on Company Property as defined in Rite Aid's Drug-Free Workplace Policy. Rite Aid conducts post-offer pre-employment drug testing of all job candidates. Additionally, the Company conducts drug and/or alcohol testing in certain pre-promotion, reasonable suspicion, and post-accident scenarios along with drug loss investigations unless expressly prohibited by law. You have the right to refuse to submit to testing; however, a refusal to submit to a test when asked will result in the withdrawal of a conditional offer of employment or termination of employment. All records relating to drug tests shall be kept confidential. A copy of the policy is available from hiring management upon request. Applicant Statement I certify that the above statements are true and complete. I understand that the making of false statements or omitting information in this Application or in any resume or other materials submitted in connection with this application will be grounds for disqualification from employment or immediate discharge upon discovery thereof. I further understand that unless specifically altered by a written employment contract, executed by an officer of the Company, my employment will be terminable at will, either by myself or Rite Aid, at any time, with or without cause and with or without prior notice. I authorize Rite Aid to verify all education, training and professional licensure/certifications claimed by me and to secure from my former employers and references information concerning my professional accomplishments, salary, work characteristics, ability and reasons for leaving. Every conditional offer of employment with Rite Aid is subject to a criminal background check to determine his or her suitability for the position. Applicants will be required to sign an authorization to perform a criminal background check only if the applicant receives a conditional offer of employment and I understand that I will be required to submit to a drug test in accordance with Rite Aid policy. In compliance with the federal Immigration Reform and Control Act, I certify that, if hired, I will provide, within three (3) business days from the date my employment begins, proof of my identity and eligibility for employment in the United States. EEO Statement Rite Aid is an equal opportunity employer and is committed to cultivating a diverse work environment where individual differences are appreciated and respected. It is our policy, through responsible management, to recruit, hire, train, and promote associates regardless of their race, color, national origin, religion, sex, sexual orientation, disability, age, or any other basis protected by state or federal law. The objective of this policy is to ensure conformity with the principles of equal opportunity employment when making employment decisions and administering compensation, benefits, transfer, and social and recreational programs. Rite Aid prohibits unlawful retaliation against any person who reports harassment or discrimination.

Quick Apply

Representative, Response, Investigations & Support Center

Rite Aid Shiremanstown, PA

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! If you want to make a difference, Rite Aid is the right place. While Rite Aid is big, it still feels small - you and your work are never lost in the crowd. You know the leaders, and they recognize your impact. Teams are tightly knit and agile. Small groups, courageous enough to meet our goals in new ways. You can take your work, your team, or your business to the next level without being slowed down by a ton of process or layers of approval. For anyone with intent to grow, you can reinvent yourself in a new role or take on a new challenge while helping us reinvent Rite Aid and innovate our industry. Wherever you work in the Rite Aid family, your diverse perspectives and fierce commitment enable us to deliver on the promise of 'whole health for life' for communities around our country. And that makes the biggest difference of all. Job Summary The primary purpose of this position is to support store teams by monitoring and addressing risks and negative trends. The Service Representative will utilize data analysis, video review, and alerts while identifying and escalating risks. All duties must be completed with urgency with a focus on proactive identification of risks and opportunities. The Service Representative will be the primary resource for ORC administration including KTR review, video review, alert development and networking via law enforcement and retail partners. This role will also support the field via remote investigative efforts including internal video review, external video review and phone interviews / investigations. Responsibilities Conduct Organized Retail Crime (ORC) investigations via KTR analysis, video review, evidence retention, networking with law enforcement and other retailers, and communication with field team. Conduct remote video review focusing on external theft activity in selection locations based on KTR and cycle count trends. Monitors 24/7 alarm activity and conducts notification of store teams and law enforcement as applicable. Conduct video review of alarm exception activity including opening, closing and irregular events. Monitors 24/7 weather, civil unrest and other risks and conducts law enforcement notification, evidence retrieval and case documentation. Conduct critical incident support via video review, evidence retention, and law enforcement partnership. Provide 3si cash / RX tracker communication to law enforcement. Monitor gift card & Western Union scam alerts and partner store locations and field leadership to deter loss. Conduct internal investigations, including phone interview, as requested by the Director of SOC. Support the stores / field AP by troubleshooting CCTV and EAS issues and escalating with service partners via Service Channel. Qualifications EDUCATION REQUIREMENTS Education Level Area of Specialization (Marketing, Finance, Pharmacy, Engineering/IT, etc) Required or Preferred H.S. Diploma or General Education Degree (GED) Asset Protection Required Bachelor Degree Criminal Justice Preferred KNOWLEDGE, SKILLS AND ABILITIES Knowledge, Skills and Abilities Required or Preferred • Computer Skills: Basic computer skills are preferred. The incumbent will be required to use web-based forms for case management, where spelling and/or ability to use spell check is necessary. Possess the ability to follow and apply electronic communication including, but not limited to: e-mail, texting, etc. • Based upon business needs, may be assigned to wear team attire, or casual dress • Minimum age of 18 years old • Ability to pass drug test • Ability to preserve confidentiality of information • Ability and willingness to move with purpose and a strong sense of urgency • Ability to work weekends on a frequent basis • Ability to work extended days on an occasional basis • Ability to work day, or evening hours • Accuracy and attention to detail • Ability to organize and prioritize a variety of tasks/projects • Familiarity with industry/technical terms and processes • Ability to work within strict time frames and resolute deadlines Preferred WORK EXPERIENCE Experience Areas of Experience (Pharmacy, Compliance, E-commerce, Retail, etc) Required or Preferred 1 year of experience in Retail Asset Protection Required ***Currently seeking candidates to work afternoon shifts and/or overnight shifts, 4 days a week, including weekends. This role currently reports in-person at the Rite Aid ITC Center in Shiremanstown, PA.*** The typical starting pay range for this position is between $29.00 - $36.00/hour, although wages can vary based on experience and geography. Fair Chance Act Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. For more detailed information around city/state required notices, click here to access a list of disclosures. Los Angeles County Applicants : Pursuant to the Los Angeles County Fair Change Ordinance, we will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Link - https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf New Jersey Law Against Discrimination (LAD) The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status). New Jersey Applicants: Rite Aid performs pre-employment background checks on every applicant and utilizes the following databases to continuously monitor all associates: Federal exclusions database - https://oig.hhs.gov/exclusions/ N.J. Treasurer's exclusions database - https://www.state.nj.us/treasury/revenue/debarment/index.shtml New Jersey Office of the State Comptroller Medicaid Fraud Division Ineligible Provider Report - https://nj.gov/comptroller/doc/nj_debarment_list.pdf N.J. Division of Consumer Affairs licensure databases - https://newjersey.mylicense.com/verification/ N.J. Department of Health and Senior Services licensure database - https://www.nj.gov/health/healthfacilities/certification-licensing/ Certified nurse aide and personal care assistant registry (if applicable) - https://www.healthguideusa.org/nursing_aide_license_lookup.htm Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. Maryland Applicants : Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector test or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts Applicants : I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rhode Island Applicants: Rite Aid is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law. Drug-Free Workplace Policy Note to All Applicants Regarding Rite Aid's Drug-Free Workplace Policy: Rite Aid maintains a strict policy prohibiting illegal drug activity and using, being under the influence of, or possessing illegal drugs and/or alcohol during the Work Day as well as on Company Property as defined in Rite Aid's Drug-Free Workplace Policy. Rite Aid conducts post-offer pre-employment drug testing of all job candidates. Additionally, the Company conducts drug and/or alcohol testing in certain pre-promotion, reasonable suspicion, and post-accident scenarios along with drug loss investigations unless expressly prohibited by law. You have the right to refuse to submit to testing; however, a refusal to submit to a test when asked will result in the withdrawal of a conditional offer of employment or termination of employment. All records relating to drug tests shall be kept confidential. A copy of the policy is available from hiring management upon request. Applicant Statement I certify that the above statements are true and complete. I understand that the making of false statements or omitting information in this Application or in any resume or other materials submitted in connection with this application will be grounds for disqualification from employment or immediate discharge upon discovery thereof. I further understand that unless specifically altered by a written employment contract, executed by an officer of the Company, my employment will be terminable at will, either by myself or Rite Aid, at any time, with or without cause and with or without prior notice. I authorize Rite Aid to verify all education, training and professional licensure/certifications claimed by me and to secure from my former employers and references information concerning my professional accomplishments, salary, work characteristics, ability and reasons for leaving. Every conditional offer of employment with Rite Aid is subject to a criminal background check to determine his or her suitability for the position. Applicants will be required to sign an authorization to perform a criminal background check only if the applicant receives a conditional offer of employment and I understand that I will be required to submit to a drug test in accordance with Rite Aid policy. In compliance with the federal Immigration Reform and Control Act, I certify that, if hired, I will provide, within three (3) business days from the date my employment begins, proof of my identity and eligibility for employment in the United States. EEO Statement Rite Aid is an equal opportunity employer and is committed to cultivating a diverse work environment where individual differences are appreciated and respected. It is our policy, through responsible management, to recruit, hire, train, and promote associates regardless of their race, color, national origin, religion, sex, sexual orientation, disability, age, or any other basis protected by state or federal law. The objective of this policy is to ensure conformity with the principles of equal opportunity employment when making employment decisions and administering compensation, benefits, transfer, and social and recreational programs. Rite Aid prohibits unlawful retaliation against any person who reports harassment or discrimination.