Jobs in Toronto

Bilingual Clinical Research Associate (CRA) - Canada

Job Summary : Medpace is growing quickly and we are seeking a Clinical Research Associate to join our team in Canada. We are an innovative, scientifically oriented mid-sized CRO that is focused on full-service project work. This is a home-based position in Canada. Through our PACE Training Program, you will join other P rofessionals A chieving C RA E xcellence and receive customized, expedited training, and efficient onboarding to familiarize experienced CRAs with Medpace systems. WE OFFER THE FOLLOWING Competitive bonus plans including Resourcing Bonus (following training completion and successful assignment to studies) and Yearly Travel Incentives Voluntary retirement scheme Home office furniture allowance, mobile phone and hotspot for internet access anywhere In-house travel agents, reimbursement for airline club and TSA pre-check Customized PACE training program based on your experience and therapeutic background and interest User friendly CTMS with electronic submission and approval of monitoring visit reports Ongoing therapeutic training by our in-house physicians who are medical and regulatory experts National assignments with average of 2 protocols In-house administrative support for all levels of CRAs Opportunities to work with international team of CRAs Low turnover rates for CRAs No metric for minimum required days on site per month Flexible work hours across days within a week Opportunity for CRA leadership positions Lead CRA, CRA Manager Many additional perks unmatched by other CROs! Responsibilities : Conduct pre-study, initiation, monitoring, and closeout visits for research sites according to Medpace/Sponsor SOPs and GCP; Maintain ongoing site correspondence and site files; Complete visit reports and maintaining study-related databases; Oversight and interaction with clinical research sites; and Review of patient charts and clinical research data. Qualifications : Bachelors degree in science from an accredited university; At least 1 year as a Clinical Research Associate or Clinical Research Coordinator; Bilingual in English and French; Thorough knowledge of the methodology related to the conduct and monitoring of clinical trials per ICH E-6 guidelines and per Part-C, Division 5 of the Health Canada Food and Drug regulations; Excellent interpersonal, written and verbal communication skills in English and French; Strong attention to detail and organization skills; Highly motivated, independent, flexible; Ability to travel between 60-80%; Ability to prioritize workload to meet timelines across multiple studies; and Proficient in Microsoft Office. Medpace Overview : Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Why Medpace? : People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work weve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Hybrid work-from-home options (dependent upon position and level) Competitive PTO packages Company-sponsored employee appreciation events Employee health and wellness initiatives Flexible work schedule Competitive compensation and benefits package Structured career paths with opportunities for professional growth Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps. EO/AA Employer M/F/Disability/Vets

High salary

Senior Data Scientist, Experimentation

HelloFresh Toronto, OH

Location: New York/Toronto We are seeking an accomplished Senior Data Scientist to join our Experimentation Team. As part of the wider Data Science team within Marketing, you will play a pivotal role in shaping our investment strategy through the sophisticated design, analysis and interpretation of experiments. You will work closely with our Marketing stakeholders to develop hypotheses, ensure robust test setups and guide on how to implement learnings for maximum impact. Close collaboration with marketing leadership and our own talented data team will be critical, as you significantly influence our business strategies and performance. We are looking for an individual with strong communication skills who understands the key drivers of business performance, and loves to learn while tackling challenging problems. You Will: Design, oversee setup, and analyze experiments to quantify the impact of marketing investments and to enhance our understanding of products. Use your expertise in AB testing, marketing channel lift studies, and causal inference to suggest innovative approaches to experimentation and contribute to strategic decision-making processes. Own the complete test design process, from sample size estimation through deployment, analysis and reporting while working hand in hand with channel managers/product owners and business strategy leaders. Lead the development, deployment, and adoption of causal inference models to measure marketing campaigns, optimizing investments across short and long-term business objectives. Take ownership of end-to-end projects, operating where there's a high degree of ambiguity, and delivering results within ambitious timelines. Translate insights into relevant business recommendations, anticipating the needs of business stakeholders. Act as a mentor, guiding and coaching junior Data Scientists in technical and storytelling aspects. You Have: MSc / Bachelors (preferred in a scientific discipline with a strong focus on experimentation and causal inference) Minimum of 5 years of proven experience as a data scientist, with a demonstrated track record of successfully conducting A/B tests and experiments within a dynamic tech company, preferably in an e-commerce or direct-to-consumer business setting Solid grasp of advanced statistical concepts (e.g., Bayesian statistics; sequential testing; multilevel and generalized linear models, double ML; timeseries; bootstrapping) Practical experience with causal inference and experimentation, including experiment design and platform setup. Expertise in Python and SQL, with direct experience working with very large datasets. Production-level modeling experience is preferred. Proven experience leading data-driven projects from definition to execution, influencing business decisions and outcomes. Practical experience in time series analyses, forecasting techniques, cohort and survival analyses. Strong organizational skills, a sense of ownership and accountability, and the ability to lead projects independently. Excellent communication skills with the ability to tailor messages to different audiences, from technical teams to executives. Proficiency in building compelling stories through data visualization and narratives. You'll get... Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role Generous PTO, including sabbatical, and parental leave of up to 16 weeks Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Tuition reimbursement for continuing education Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+ Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. New York Pay Range $116,250-$155,000 USD

Immediate Start

Field Customer Success Manager - Toronto, ON

Auctane Toronto, OH

About us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started. Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible, as well as look for potential areas of monetization. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This is a remote role located in Toronto, Ontario, Canada. Base Salary Range for Toronto applicants is: $122,000-$158,000 + $23K OTE (CAD). You will be expected to travel in territory 3-4 days out of the week to meet with customers. Auctane Perks: Fully Paid Annual International President's Club Trip (Auctane Employee Plus One) Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX Competitive Compensation Packages About the Team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? Researches and analyzes current accounts for signs of efficiency and potential for monetization SalesForce, Looker, MGMT In-depth understanding of ShipStation Applications and E-Commerce markets. Read and interpret documentation and use critical thinking to resolve issues and communicate functionality of the application to users. Initiates escalations for cases that need more extensive troubleshooting, code changes, or other developer support utilizing a standard escalation process. Ability to use programs like Jira, ZenDesk. Knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training. Ability to research individually using resources and draw conclusions using critical thinking. Ability to write clear and concise notes with appropriate detail following the escalation procedures. Get in contact and meet with customers to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers. Ability to use programs like Looker, SalesForce, and MGMT Knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training. Ability to recognize deficiencies within accounts in terms of process and workflow. Knowledge of best practices in shipping given the customer's selling vertical. Knowledge of carriers and the shipping industry of the current day. Ability to communicate complex carrier information in a way that is consumable to the customer. Communicates trending questions, issues, and product suggestions internally, clearly and concisely. In-depth knowledge of ShipStation Ability to clearly explain and define issues and expectations. Collaborates with other departments to ensure the customer experience is seamless. Ability to clearly explain and define issues and expectations, with all necessary details. Assist ShipStation support staff with resolving escalated customer conversations Work with ShipStation support agents on tactics to help de-escalate volatile customer conversations. Meet with customers to analyze their account for deficiencies in workflow, automation, and carrier spend, as well as look for monetization opportunities. Travel to customer locations and provide in-person guidance and partnership Deliver Business Reviews and other value added materials (Carrier Cost Analysis Reports, Feature launch materials, etc) to customer in person at their business/shipping locations In the event of major platform issues or any kind of business interruption, join the customer in person at their location, triage the issue in real time, and demonstrate our commitment to resolution What are we looking for? Four or more (4+) year's of account management and/or customer service experience Experience with B2B or SaaS software preferred Experience in call de-escalation preferred High School Diploma or G.E.D Based locally in the Toronto, Ontario, Canada market. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. You will be covering the entire CA market and traveling 3-4 days out of the week to meet with customers. The Tech Salesforce Zoom Zendesk JIRA Slack G Suite Looker What do we offer? Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands! We offer 12 paid holidays for all of our US employees! 401k employer matching program - because your future deserves a friendly boost! ☆We conduct annual merit reviews to recognize and reward your hard work and achievements. Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. Employee Assistance Program. We offer up to 8 free mental health sessions. We offer gym discounts to help you stay fit and healthy! We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. Employee Referral Program! We reward employees helping us find top talent! An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Must live within specified zip codes of the territory Possess/maintain personal transportation and the ability to drive to customer locations within a 60 mile radius Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

Business Analyst

The Select Group Toronto, OH

Position: Business Analyst Duration: 6-month contract + likely to extend Location: First Canadian Place (1-2 days in office) Interview Process: 2 rounds Project Details: Modernization of e-trading infrastructure, optimizing BAU work. Looking for an individual who is proficient in the Capital Markets and Fixed Income space. Must Have Skills: BA Experience (minimum 5 years) Technical BA background in EFX, e-trading, capital markets, working on building out requirements, and collaborating with developers to implement solutions Experience with Capital Markets fixed income Strong communication skills, documenting, working with vendors and in-house development TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr

Quality Assurance - Fraud Management and payment domain

Jobs via Dice Toronto, OH

Quality Assurance - Fraud Management and Payment Domain We are seeking a highly skilled and experienced Quality Assurance Professional with functional expertise in fraud management and a strong background in both functional and automation testing. The ideal candidate will have experience testing fraud detection models, risk scoring, and model-based risk and fraud management solutions. Payments functional knowledge, particularly in e-transfers, real-time payments or ISO 20022 high-value payments, is essential. Expertise in ISO 20022, customer data profiling, and familiarity with the latest automation testing tools is needed. Key Responsibilities: Conduct functional testing of fraud management solutions, including fraud detection models, risk scoring mechanisms, and case management workflows. Design and execute automation testing strategies using the latest tools and frameworks to ensure efficient and repeatable test coverage. Validate and assess compliance with ISO 20022 standards, particularly in payments-related use cases. Collaborate with development, product, and fraud management teams to define and refine test cases, ensuring coverage of business and technical requirements. Perform data profiling tests and validate customer data pipelines to identify discrepancies and optimize fraud detection. Test payment systems and workflows, focusing on card payments, e-transfers, and high-value payment scenarios. Work closely with model development teams to validate model-based fraud management solutions, ensuring performance and accuracy. Identify and document defects, track resolution, and provide clear feedback to stakeholders on quality metrics. Stay up-to-date with the latest testing tools, methodologies, and industry trends to ensure continuous improvement in QA practices. Skills and Qualifications: Education: Bachelor's degree in Computer Science, Information Systems, or a related field. Essential Skills and Experience: 10+ years of overall experience in quality assurance with a focus on functional and automation testing. 3+ years of hands-on experience in quality assurance of fraud management systems in a Bank , including fraud detection models and risk scoring. Functional experience in Payments particularly in card payments and e-transfers . Experience with ISO 20022 standards and customer data profiling is highly desirable. Proficiency in automation testing tools such as Selenium, Appium, TestNG , or equivalent frameworks. Familiarity with performance testing tools like JMeter or LoadRunner to validate application performance under various load conditions. Familiarity with tools like Postman , Rest Assured , or SoapUI for testing REST and SOAP APIs. Experience with CI/CD pipelines and integration testing tools (e.g., Jenkins, GitLab CI/CD ). Exposure to Agile methodologies and tools like JIRA. Others: Strong analytical skills with attention to detail and a commitment to quality. Strong written and verbal communication skills for documenting test plans, reports, and collaborating effectively with cross-functional teams. What We Offer: Competitive salary and benefits package. Opportunity to work on innovative fraud management and payment solutions. A collaborative and inclusive work environment fostering professional growth. If you are a QA professional with expertise in fraud management and payments, and a passion for ensuring high-quality solutions in a dynamic environment, we encourage you to apply and join our team in shaping the future of risk and fraud management systems. #J-18808-Ljbffr

Retail Warehouse & Production Associate

Savers Toronto, KS

The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories, and household goods. Our Rethink Reuse business model of purchasing, reselling, and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help support their vital community programs and services. We operate over 300 locations. Our brands are Savers, 2 ND Avenue (in the U.S), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia. Summary & Positions: At Savers / Value Village, our Retail Warehouse & Production Associates create an awesome experience for our Customers, Donors, and other Team Members. We are hiring for both Full Time and Part Time positions which may include: Warehouse Production Associates Merchandise Sorters and Pricers Inventory Receivers Housewares Pricers What you can expect: A commitment to protecting the health and safety of our Team Members. Great benefits, paid training, career development, a competitive wage, and a Team Member discount offering. Our Team is a great one, made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment. Value Village is an Equal Opportunity Employer. Reasonable accommodations are available on request for candidates with a disability taking part in the interview and selection process. 3701 Lawrence Ave E #1, Scarborough, ON M1G 1P7 #J-18808-Ljbffr

NodeJS Developer-Airline Expertise

Dice Toronto, OH

Job Description About Us: Zapcom is a global Product Engineering and Technology Services company, specialized in customer-centric solutions across BFSI, e-commerce, retail, travel, transportation, and hospitality industries. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development. At Zapcom, we value accountability, ownership, and equality, empowering you to excel. We listen to your aspirations and provide the support needed to achieve them. Our diverse, collaborative culture ensures every voice is heard, driving innovation and business value. With global opportunities and expansion plans, now is the perfect time to join our team. Work on impactful projects that shape the future. Apply today and be part of something extraordinary! Job Description: Seeking an experienced Java Script Developer for building and managing backend engine to be built using Node Js. Ideal candidates need airline domain knowledge specifically NDC services. Responsibilities: Working to build out a robust Rest based micro services using Nodejs, Express and Typescript. Shaping the way people use loyalty and the entire structure of our backend architecture. Build the application using Typescript as first class citizen. Integrate all the APIs with API gateway along with authentication and authorization. Through understanding of integrating with SQL and non-SQL data stores. Managing the technical aspects, including performance, scalability, and accessibility. Providing self-explanatory Swagger to frontend developers. Tackling bugs post-release and resolving them in a timely fashion. Strategizing building out the right features based on priority. Deploying code with 85% code coverage through unit tests. Qualifications: 6+ years of experience using NodeJS, Express and ability to code using Typescript. Experience in understanding inner quirks with Nodejs Event loop and application model. Understanding of Node, Webpack, and Babel (beyond just coding in Node). Strong experience with JavaScript, ES6+, Typescript. Experience and comfort developing functional components and web hooks. Good understanding of AWS deployment model. Flexible work from home options available. #J-18808-Ljbffr

Quick Apply

Software engineer

Highbeam Toronto, OH

Highbeam is a banking and cash management platform for businesses that sell physical goods. Traditional banks have underserved consumer brands for decades. They charge fees, provide clunky backend software, bureaucratic service, zero interest on cash, no credit, and offer no intelligence on transaction data. Highbeam does the opposite. We automatically sweep idle cash to high yield, provide cash projections, bill pay functions, a user-friendly interface, smart credit, great service, and more. The results are significant savings for our customers in both time and money. We’re turning banking from a cost centre into a profit centre, and helping small businesses make a better living. We already have hundreds of customers that collectively produce over $1B in GMV (gross merchant volume). We’re on a mission to give brands between $5M and $200M in sales the financial capabilities of the largest brands — but without needing the extra head count. How do we do this? We help automate tasks that treasury and financial planning & analysis teams today do manually. Our small but mighty team comes from places like Shopify, Square, Rippling and Toast. We have raised $7M+ in equity from FirstMark and Mayfield. We are based in New York and Toronto. About this role As one of the first engineers, you will play a critical role in architecting Highbeam's code base. You will partner with other engineers and designers to build out the first products for our customers. You will own development end-to-end—taking ideas from customers, scoping, building, testing, shipping to production, getting feedback, and iterating. This role will be in-person in New York or Toronto. You'll be a great fit at Highbeam if you Love building and delivering high-quality consumer-grade experiences Don't easily give up in the face of ambiguity. You realize work is not always structured at startups and don't shy away from independently charting your own path Enjoy writing maintainable and good quality code, and know what's the right balance between shipping and tackling tech debt Want to be a part in building out the engineering team, company culture, and processes Proficient in backend or frontend development (or both) but at the same time able to work across the stack when necessary Qualifications 3+ years experience in professional software development. Bonus if you've worked in small teams Previously owned technically challenging cross-functional projects Understanding (or interest in learning) basic financial concepts as applied to small-medium businesses Demonstrated ability to make tradeoffs in functionality and scope to ensure a clean, intuitive design What we offer Chance to join the founding team of a well-funded startup chasing a huge opportunity. We offer: Competitive salary and bonus Meaningful equity Great location: Our NYC office is located in NoHo NYC, a short walking distance from the A/B/C/D/E/F/M/1/6 trains; and our Toronto office is in downtown Toronto Generous paid time off policy: We value getting things done over face-time We're still small: Help us figure out what benefits are most useful for you (optional) Any open-source project you've previously worked on or code samples / GitHub #J-18808-Ljbffr

eBay - Software Engineer Intern - (Canada), application via RippleMatch

RippleMatch Inc. Toronto, OH

Please only submit one application to eBay. Multiple applications will result in all applications being rejected and eliminate you from consideration. Must Reside in and attend an accredited college or University in Ontario, Canada Like to shake things up? We do. eBay hires innovators who can push boundaries and change the world. Design, develop and implement core software systems or applications. Think globally and help eBay be on the top tier with new products, including cloud-based or internet-related tools. We are looking for a motivated software engineer intern to build robust and scalable software, help improve our code services and system architecture, participate in brainstorming sessions and supply ideas to our technology, algorithms and products, and work with the product and design teams to understand end-user requirements, formulate use cases, and deliver results. We want the highest levels of technical talent and programming skills, as well as a keen desire to deeply understand our products and services to push our technology forward. You’ll work alongside the best and the brightest engineering talent in the industry. As a core participant of your team, you’ll estimate engineering efforts, prioritize projects, plan implementations, and triage production issues. You need to be dynamic, collaborative, and curious as we build new experiences, improve existing products, and develop distributed systems powering the world’s largest e-commerce websites at a scale few companies can match. You are: Analytical. Able to convert abstract concepts into viable products using CS fundamentals. Resourceful. Have the ability to do a lot with a little. Be able to aggregate information from various places and build relationships with key partners to get the information you need. Data Driven. Able to use data to frame out and solve problems. We need: Programming expertise. Be proficient at object oriented programming concepts, design patterns, and are a SDLC technical connoisseur. Be comfortable with algorithms and data structures, such as dynamic array, linked list, stack, queue, binary search, binary search tree, hash map, depth first search, breadth first search, and merge sort. A go-getter. Seek new opportunities, don’t shy away from challenges, and bring energy and enthusiasm to the office every day. Basic Qualifications: Currently enrolled as a student in an accredited Bachelors, Masters or PhD degree program within Canada graduating December 2025-June 2026. 0-3 years relevant work experience. Strong applied experience. You’ve built, broken, and rebuilt software applications. Creative thinker who knows how to create real-world products. Key skills: Java, Python, distributed systems, cloud-related knowledge. eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. #J-18808-Ljbffr

Copywriter & social media

Highbeam Toronto, OH

Highbeam is a banking and cash management platform for businesses that sell physical goods. Traditional banks have underserved consumer brands for decades. They charge fees, provide clunky backend software, bureaucratic service, zero interest on cash, no credit, and offer no intelligence on transaction data. Highbeam does the opposite. We automatically sweep idle cash to high yield, provide cash projections, bill pay functions, a user-friendly interface, smart credit, great service, and more. The results are significant savings for our customers in both time and money. We’re turning banking from a cost centre into a profit centre, and helping small businesses make a better living. We already have hundreds of customers that collectively produce over $1B in GMV (gross merchant volume). We’re on a mission to give brands between $5M and $200M in sales the financial capabilities of the largest brands — but without needing the extra head count. How do we do this? We help automate tasks that treasury and financial planning & analysis teams today do manually. Our small but mighty team comes from places like Shopify, Square, Rippling and Toast. We have raised $7M+ in equity from FirstMark and Mayfield. We are based in New York and Toronto. About this role The copywriter & social media manager tells great stories. They plan and create brand content across a variety of mediums to drive both interest in Highbeam and brand loyalty. This role will be in-person in New York or Toronto. Key Responsibilities Perfect the Highbeam story Ensure the stories we tell resonate with our customers and drive engagement. Manage our narrative and project the right brand messages to the world. Ideate, create, and schedule content Produce engaging content for a variety of platforms including LinkedIn, Twitter, newsletters, our website, and other mediums. Manage Highbeam brand channels as well as key executive channels to connect with our customers. Build community Identify opportunities to bond with both existing and prospect customers on a deep level. Create an environment through our communications that promotes interconnectivity between our customers and our partners. Skills and Qualities 3+ years in journalism or social media management Exceptional storytelling & writing skills Consistent and reliable Growth mindset The ability to anticipate with a bias towards action What we offer Chance to join the founding team of a well-funded startup chasing a huge opportunity. We offer: Competitive salary and bonus Meaningful equity Great location: Our NYC office is located in NoHo NYC, a short walking distance from the A/B/C/D/E/F/M/1/6 trains; and our Toronto office is in downtown Toronto Generous paid time off policy: We value getting things done over face-time We're still small: Help us figure out what benefits are most useful for you #J-18808-Ljbffr

Immediate Start

Sales leader

Highbeam Toronto, OH

Highbeam is a banking and cash management platform for businesses that sell physical goods. Traditional banks have underserved consumer brands for decades. They charge fees, provide clunky backend software, bureaucratic service, zero interest on cash, no credit, and offer no intelligence on transaction data. Highbeam does the opposite. We automatically sweep idle cash to high yield, provide cash projections, bill pay functions, a user-friendly interface, smart credit, great service, and more. The results are significant savings for our customers in both time and money. We’re turning banking from a cost centre into a profit centre, and helping small businesses make a better living. We already have hundreds of customers that collectively produce over $1B in GMV (gross merchant volume). We’re on a mission to give brands between $5M and $200M in sales the financial capabilities of the largest brands — but without needing the extra head count. How do we do this? We help automate tasks that treasury and financial planning & analysis teams today do manually. Our small but mighty team comes from places like Shopify, Square, Rippling, and Toast. We have raised $7M+ in equity from FirstMark and Mayfield. We are based in New York and Toronto. About this role The sales leader turns interest in Highbeam into active customers. You’ll lead discovery calls to learn about our customers’ needs, demo our product, demonstrate the value of Highbeam, work with the executive team to spearhead the long-term sales strategy and short-term sales tactics, and help build and manage the sales team. This role will be in-person in New York or Toronto. Key responsibilities Hit sales targets and revenue growth Monitor sales metrics and key performance indicators (KPIs) to identify trends and areas for improvement. Introduce best practices and innovative approaches to enhance the sales process. Form strong customer relationships Lead by example in cultivating long-lasting customer partnerships through effective communication and negotiation. Ensure a customer-first obsessive culture among the sales team, putting the customer at the heart of any internal action. Provide sales strategy and leadership Work with the executive team to develop comprehensive sales strategies. Help build, lead, mentor, and coach a growing team of sales professionals, motivating them to achieve individual and team targets. Ensure our team never comes empty-handed from a deal: either the deal is closed or we get valuable feedback to keep improving our products and communication. Cross-functional collaboration Promote a team approach. Work closely with the entire Highbeam team to ensure we are bringing the right people in at the right time to connect with our customers, service their needs, and win business. Skills and qualities 5+ years in sales Some finance background High integrity Growth mindset Excellent communication, presentation, and interpersonal skills The ability to anticipate with a bias towards action Energetic and enthusiastic Resilient What we offer Chance to join the founding team of a well-funded startup chasing a huge opportunity. We offer: Competitive salary and bonus Meaningful equity Great location: Our NYC office is located in NoHo NYC, a short walking distance from the A/B/C/D/E/F/M/1/6 trains; and our Toronto office is in downtown Toronto. Generous paid time off policy: We value getting things done over face-time. We're still small: Help us figure out what benefits are most useful for you. #J-18808-Ljbffr

Marketing - Marketing Manager - Intermediate

Dice Toronto, OH

Job Title: Marketing - Marketing Manager Intermediate Duration: 12 Months Location: Toronto, ON, Canada Pay Range: $46.62 per hour Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups. Description of Responsibilities: The primary objective of the Marketing Manager supporting Model Marketplace is to build awareness and grow client adoption and assets for the Model Marketplace product, working closely with internal marketing teams, external agencies, GAM and InvestorLine lines of business, sales, digital, and other internal teams. The Marketing Manager will be accountable for delivering financial and growth outcomes for Model Marketplace. This role will define and own the marketing growth strategy for Model Marketplace, including the audience and activation strategy of existing CLIENT clients. The Marketing Manager will lead marketing workstreams in support of the Go-To-Market strategy and product launch. They will develop and manage BAU programs and marketing strategies after product launch. The successful candidate will require strong competency in strategy, product marketing, go-to-market activations and understanding of online consumer marketplaces. Key Accountabilities 3-5 years of experience in product launch and go-to-market strategy. 3-5 years of creative and media planning. Content strategy, curation and execution. Product growth and customer acquisition. Campaign management. Nice To Haves: Previous banking experience. Education: Bachelors - preferably in Marketing, Business Admin but not limited to. Interviews: 2 rounds - 1st round with HM via MS Teams (30-45mins). 2nd round with HM and Team member. Potential 3rd round with Director. Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law. Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law. Americans with Disabilities Act (ADA) If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department. Other Employment Statements Intelliswift participates in the E-Verify program. Learn More For information on Intelliswift Software, Inc., visit our website. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Dice Id: 10108150 Position Id: 8494404 Posted 12 days ago About Intelliswift Software Inc Intelliswift Software Inc. is a premier software solutions and services company headquartered in the Silicon Valley with a proven track record of delivering results for over 300 brands among the Fortune 500 companies. Growing at an outstanding pace, Intelliswift has been recognized as the second largest private IT company in the East Bay. Intelliswift's enterprise clientele includes leading companies like eBay, PayPal, DIRECTV, Expedia, Oracle, Cisco, Hewlett Packard, Walmart, GAP, & many more. #J-18808-Ljbffr

New Grad - Marketing Technology Consultant , Munvo

pluscompany Toronto, OH

Who We Are: Munvo (part of the Plus Company agency network) has one goal – to help our clients maximize their MarTech investment. As a trusted advisor, we partner with industry-leading MarTech solutions – ActionIQ, Adobe, PEGA, RedPoint, Salesforce, SAS, and Unica (HCL) to help our clients integrate best-in-breed marketing solutions with their existing environment to ultimately deliver great experiences to their customers. We are innovators who seek to grow within a dynamic MarTech culture. Join our team of collaborative, solution-driven architects, consultants, and strategists to grow the brands you interact with daily. You’ll see your work on some of your favorite brand websites, in e-mail and mobile marketing campaigns, and beyond. What we offer: The opportunity to work with a diverse globally aware team based across Canada, US, Morocco, and Europe A fast-paced environment that fosters collaboration and rewards motivated problem solvers and innovators Certification on industry-leading MarTech solutions such as Adobe Campaign, Salesforce Marketing Cloud, SAS CI, and many others during your normal work hours Offices located in pedestrian-friendly, central locations in Montreal, Toronto, Calgary, and Casablanca, Morocco with hybrid work environments available for many roles Team events, interest-based groups (yoga, soccer, running), and regional events to meet and have fun with your colleagues What you will do: Responsible for leveraging SAS Customer Intelligence solutions to design real-time customer experiences and deployment strategies Deploy, install, and administer SAS technologies on client infrastructure including on-prem and cloud environments Advise on and develop technology and implementations roadmaps and play a key leadership role in strategic decisions Gain an in-depth knowledge of client’s digital marketing strategy, business model, and data environment Recommend and develop implementation and testing strategies based on channel-specific best practices and customer insights Lead discovery workshops to gather requirements, identify gaps, and present solutions with supportive documentation Provide subject matter expertise and critical thinking for the greater project to align with the clients’ environment and industry best practices Requirements What you need to succeed: University degree in Computer Science, Software or Computer Engineering, or other relevant fields focused on information technologies Advanced SQL Knowledge: Experience in writing complex SQL queries and understanding relational and non-relational databases, data modeling, ETLs, cloud data architecture, data architecture principles An understanding of microservices and API integrations (REST) Proficiency in either JavaScript, Java, or Python Consulting and Communication Skills: Ability to understand client needs, manage multiple projects, and communicate technical concepts effectively, both verbally and written, in English. Ability to manage multiple projects simultaneously and meet deadlines Ability to communicate technical concepts to non-technical stakeholders effectively Willingness to travel, if required, for client meetings, workshops, and project implementations Good to have: French proficiency is advantageous. Understanding of cloud computing, containers, and Kubernetes Understanding of real-time integrations, including streaming data and analytics with technologies like Kafka Experience with administration of Linux or UNIX based systems Understanding of general networking principles including firewalls and IP Good knowledge of Web technologies including HTML and CSS Internship experience We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview. Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Munvo what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know. #J-18808-Ljbffr

Software Consultant - Marketing Technology , Munvo

pluscompany Toronto, OH

Who We Are: Munvo (part of the Plus Company agency network) has one goal – to help our clients maximize their MarTech investment. As a trusted advisor, we partner with industry leading MarTech solutions – ActionIQ, Adobe, PEGA, RedPoint, Salesforce, SAS, and Unica (HCL) to help our clients integrate best-in breed marketing solutions with their existing environment to ultimately deliver great experiences to their customers. We are innovators who seek to grow within a dynamic MarTech culture. Join our team of collaborative, solution-driven architects, consultants, and strategists to grow the brands you interact with daily. You’ll see your work on some of your favorite brand websites, in e-mail and mobile marketing campaigns, and beyond. What we offer: The opportunity to work with a diverse globally aware team based across Canada, US, Morocco, and Europe A fast-paced environment that fosters collaboration and rewards motivated problem solvers and innovators Certification on industry leading MarTech solutions such as Adobe Campaign, Salesforce Marketing Cloud, SAS CI and many others during your normal work hours Offices located in pedestrian-friendly, central locations in Montreal, Toronto, Calgary and Casablanca, Morocco with hybrid work environments available for many roles Team events, interest-based groups (yoga, soccer, running), and regional events to meet and have fun with your colleagues To get a better sense of who we are and what it's like to work here at Munvo, we would encourage you to visit our Munvo Life blog posts using the link below: Life at Munvo! Who We’re Looking For: We are seeking candidates looking for a position that utilizes their technology and business knowledge to implement marketing solutions. Software consultants will contribute to the entire project lifecycle including planning, requirement specifications, use case definition, data modeling, technical design, solution development, and implementation methodologies. What You’ll Do: Implement leading marketing technology solutions from ActionIQ, Adobe, PEGA, RedPoint, Salesforce, SAS, and Unica (HCL) Conduct client workshops that capture business and technical requirements Configuring and customizing marketing solutions to meet client needs Design, structure and map data sources for marketing solutions Build integration points using APIs, micro-sites, ETL, triggers among others Coach clients on best practices and industry benchmarks Requirements What You Need to Succeed: Bachelor’s degree in Computer Science, Software or Computer Engineering or other relevant technology-focused degrees Solid technical foundation (SQL, database, object-oriented programming – OOP, etc.) Strong interest in delivering consulting services to clients Strong interpersonal and problem-solving skills Capacity to think critically, learn quickly, and adapt to fast-paced work environments Experience with CRM or marketing technologies is an asset (SAS CI, Unica, Adobe, Marketo, SFMC, etc.) Proficiency in English (French is a strong asset) Benefits What You’ll Benefit from: Quarterly employee bonuses 4 weeks of annual paid vacation Insurance benefits from day one Structured training and coaching by senior consultants Opportunities to complete certifications with our technology partners Employer RRSP matching after 1 year of service Mobile phone plan coverage By joining Munvo, you become part of Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer. We thank all applicants. However, only those selected for an interview will be contacted. Munvo is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Munvo is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. You have questions concerning your personal information? Please consult our Privacy Notice for Employees and Applicants here . #J-18808-Ljbffr

Sales Manager

Precision Castparts Corp. Toronto, OH

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Job Description *Searching for a Sales leader from the manufacturing/industrial sector* Nationwide USA search - rich relocation package provided! SALES MANAGER SUMMARY The principal responsibility of the Sales Manager is to manage sales and contractual commitments of the existing, potential new customers and grow sales revenue and EBIT as defined by Director of Sales Americas. KEY RESPONSIBILITIES Meet daily, weekly, and quarterly sales and EBIT bookings targets. Manage and maximize revenue, EBIT and share within the structure of the operations and commercial team. Maintain and analyze essential metrics and necessary information to monitor the health of the contracts and non-contract business. Provide feedback to Seniors on performance. Develop and execute strategic initiatives to recover or improve TIMET performance in line with Contract and non-contract requirements. Prioritize Technical Support projects. Participate in negotiation of major agreements and amendments to the Contracts. Develop and nurture customer relationships at the highest level to support key accounts as well as TIMET business growth strategies. Coordinate and interact with other TIMET divisions including Operations, Q&T, Logistics, Finance in North America and Europe to develop the business proposition. Set goals and objectives with inside and outside sales reps. Direct sales people to meet weekly customer visits while penetrating each account to its highest level. Travel requirement is 15%. IDEAL CANDIDATE Experience in contract management or negotiation. 3-10 years of Aerospace technical sales and/or marketing experience. Candidate should have worked for or worked with major Aerospace customers dealing at the senior levels. Ideally an Engineering or technical education. The ideal candidate for the role of Toronto Sales Manager must possess the perfect mix of account management, finance coupled with high energy. QUALIFICATIONS Multi-year contract negotiating skills with strong financial and legal components. Strong financial analysis. Ability to formulate improvement plans and engage with other TIMET disciplines to deliver to these plans. Ability to develop strong enduring relationships. Strategic thinker. Analytical. Self-starter. Ability to drive action/change. Multi-task continuously. Strong computer skills. Advanced skills in Microsoft Excel, Word, PowerPoint. Ability to work effectively in a team environment. This role involves some overseas travel. EDUCATION and/or EXPERIENCE Experience working on cross-functional teams. Experience with analysis, administration and/or management of contracts highly desired. Previous experience in commercial, export experience of benefit but not essential. College Degree Education level with preference for Engineering and/or Advanced Business Qualifications. TIMET is equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Relocation Relocation is authorized for this position. This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. #J-18808-Ljbffr

Instructional Designer

BlueCat Toronto, KS

BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward. At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. BlueCat’s Customer Learning team is looking for a skilled and tech-savvy Instructional Designer with experience in software product training development and lab-based experiences for global customers, partners, and employees. Working closely with technical Subject Matter experts (SMEs), the Instructional Designer will research and develop content scripts to support a tiered learning approach to product-focused training topics. This is an opportunity to communicate a vision and plan for the complete training program in a storyboard detailing on-screen text, visuals, animation, video assets, network diagrams, lab recordings, and other visual aids to be used in course development. We are looking for a talented individual who has previous customer education experience (digital, ILT or former instructor) with a solid track record in curriculum development, scriptwriting, instructional design, and course evaluation. The Instructional Designer is knowledgeable in digital learning best practices, adult learning, human-centred design principles, and understands networking concepts or has technical experience with DDI. The ideal individual will be an expert in their craft, capable of simplifying and clearly explaining complex concepts to specific audiences, eager to work in a lab environment, and will possess a curiosity and desire to dig into networking technologies and DDI. Key Responsibilities: Create quality, in-depth and structured training content showcasing the features of the entire BlueCat product suite, as well as technical networking subjects. Produce comprehensive storyboards to enable the production of video elearning modules, lab training content, and occasionally PowerPoint decks for ILT programs. Work with internal subject matter experts to obtain an in-depth understanding of learning topics to inform content development. Gather information from a variety of sources, including Product/Engineering, Customer Success and Field Teams, as well as documentation and other internal channels. Research topics by testing in a lab environment and fact-checking in multiple sources. Organize topics into a structured, logical sequence delivered as a content map or course outline using a tiered training approach. Align new projects with BlueCat’s Certification Program content development strategies and training curriculum, and contribute to the success of the program. Demonstrate strong, clear and concise writing in scripts or narration that teach complex technical concepts in a clear, confident, friendly tone. Produce networking diagrams and other rough illustrative models as reference material for the Course developer to build as animations. Create video walkthroughs of product demonstrations or step-by-step instructions to be used in elearning content development. Edit, standardize, or clarify material prepared by other Training Team members. Review published materials and recommend revisions or changes in scope, format, content, and methods of development. Develop exercises, assessment, and reinforcement activities within our Learning Management System. Participate in cross-training sessions to help further professional development across the BlueCat Customer Learning Team. What you bring: Proven working experience designing high-quality customer-facing instructional materials for adult learners on technical software products, networking or technical IT-related concepts. Ability to communicate a vision and plan for the complete training program in a storyboard detailing on-screen text, visuals, animation, video assets, network diagrams, lab recordings, and other visual aids to be used in course development. Qualifications: Excellent communication skills with demonstrated ability to simplify complex concepts into easily understandable and digestible prose using clear, concise language. Solid track record in curriculum development, scriptwriting, instructional design, and course evaluation. Experience working with course developers and delivering design directives to ensure successful digital learning product outcomes. Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results often under tight deadlines. Ability to quickly grasp complex technical concepts, make them easily understandable in text, pictures, rough diagrams, or video, and bring information to life - knowing when to stay broad and when to go deep. Curiosity, willingness to ask questions, and an eagerness to learn how networking technologies and DDI work at a deeper level. Practical knowledge of instructional theory, digital learning best practices, adult learning principles, and human-centred design principles. Solid understanding of networking, virtualization, Linux, APIs, cloud, or programming, and the desire, aptitude, and curiosity to learn these technologies. Demonstrated ability to research and collaborate with subject matter experts and ask clarifying questions. Knowledge and experience with media design practices, formatting, layout design, e-learning authoring platforms, and corporate branding. Knowledge and familiarity with the Adobe Creative Suite. Strong project management, organizational and prioritization skills to manage multiple priorities in a fast-paced and global environment. Experience working with VMware or other lab-based training environments. Interested in applying? Show us your work! Please include one or more links to a portfolio of digital learning or recorded training sessions that you created or contributed to (please describe the nature of your contribution). Feel free to share examples of your content development process, including outlines, scripts, or storyboards. If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment. In addition, we offer a range of appealing perks, including: A Professional Development Budget Dedicated Wellness Days and Wellness Week A Lifestyle Spending Account An Employee Recognition Program Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team! BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. #J-18808-Ljbffr

Technical Customer Success Manager

Netomi Toronto, OH

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world's largest global brands. Some of the largest brands are already using Netomi AI's platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world's leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company's success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We seek intelligent, self-motivated individuals who excel in a dynamic and uncertain environment that demands a high level of personal responsibility, initiative, and dedication. A solid technical background and a curiosity to deepen your knowledge in the AI sector are essential. You should be passionate about our product, eager to learn, and devoted to serving our expanding customer base. As we are creating and nurturing a new market, we want to engage with those who are enthusiastic about this opportunity. Responsibilities: Curiosity, Technical Aptitude, Relationship Building, Project Management Client Onboarding & Implementation Product Familiarization : Educate customers about the company's AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice). Customization & Configuration : Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives. Deployment Support : Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice). Technical Guidance : Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. Ongoing Customer Support & Troubleshooting Issue Resolution : Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly. Escalation Management : If issues cannot be resolved at the TAM level, escalate them to appropriate internal teams (e.g., engineering, product, or support); manage the escalation process to ensure rapid resolution while keeping the client informed. Proactive Health Checks and System Monitoring : Periodically review the client's environment, identify potential risks, and suggest preventive measures to avoid issues before they arise. Ensure the virtual agents are performing as expected across all channels, reviewing metrics such as accuracy, response time, and user satisfaction, and taking corrective action when needed. Client Relationship Management Point of Contact : Serve as the primary contact for all technical matters related to the client's use of virtual agents. Client Advocacy : Advocate for the client's needs internally, ensuring the virtual agent solution is evolving according to their business goals and that the product roadmap aligns with their priorities. Customer Retention : Build strong, long-term relationships with clients by ensuring they're continuously satisfied with the service and by offering value-driven, tailored recommendations and solutions. Product Training, Education, and Knowledge Training Sessions : Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents. Knowledge Transfer : Ensure that the client team is self-sufficient in handling the basic functionalities and administrative tasks related to the AI system (such as updating conversational flows, adjusting settings, etc.). Continuous Learning : Stay up to date with AI developments, natural language processing (NLP), and machine learning techniques used in customer support solutions. Competitive Awareness : Keep track of competitor offerings in the market to ensure the company's solutions remain competitive and relevant. Performance Monitoring & Reporting Analyze AI Effectiveness : Regularly review key performance indicators (KPIs) like response accuracy, customer satisfaction, response times, and conversion rates. Report Generation : Provide clients with insightful reports and data that showcase the performance of their virtual agents to identify trends, areas for improvement, and make actionable recommendations. Optimization : Advise clients on best practices for improving the performance of their virtual agents, such as updating dialogue scripts or improving AI training data. Collaboration with Internal Global Teams Product Feedback : Gather client feedback regarding the virtual agent's performance and communicate this feedback to the product and engineering teams for continuous improvement. Feature Requests : Act as the customer's champion, gathering insights into new features or improvements that clients may need and advocating for them in product development. Cross-functional Communication : Work closely with product managers, data scientists, and developers to resolve complex client issues and deliver optimal AI solutions. Global Collaboration : Work across multiple time zones to support global customers and teams, ensuring timely responses and proactive engagement; effectively balance flexibility with availability. Strategic Planning & Account Growth Client Strategy Alignment : Understand the client's business goals and proactively suggest how the AI virtual agents can be leveraged to meet those objectives. Upselling & Cross-selling : Identify opportunities for expanding the use of AI technology within the client's organization, whether that means adding new channels, expanding capabilities, or using advanced features (e.g., analytics, automation). Quarterly Business Reviews (QBRs) : Conduct regular, quarterly strategic reviews with clients to discuss performance, roadmap, new features, and opportunities for growth or improvement. Documentation, Best Practices, and Change Management Create Documentation : Develop and maintain clear technical documentation, including guides, FAQs, and troubleshooting resources, to help clients manage and optimize their virtual agents. Standard Operating Procedures (SOPs) : Create and maintain SOPs for common troubleshooting issues and best practices related to virtual agents. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Feature Rollouts : Coordinate with clients during the release of new product features or updates to ensure a smooth transition, including handling any required updates to existing virtual agent configurations. Client Change Requests : Manage client requests for customizations or changes to their virtual agents, balancing customer needs with technical feasibility. Qualifications: More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment Self-assured, self-starter with proven ability to work in a fast-moving startup culture and a willingness to make quick judgments based on continuous prioritization and evolving customer needs Relevant consulting and project management experience is required, preferably in the SaaS environment. Good sense of curiosity with a genuine desire to learn, think with agility, and apply learnings in new situations Stellar written and verbal communication tailored to the persona Proven track record in building strong relationships with VP and C-Suite management in the customer portfolio Strong sense of technical knowledge, working knowledge of APIs, and managing integrations Familiarity with customer relationship management (CRM) software and support platforms (e.g. Zendesk, Salesforce, FreshDesk) Must be willing and able to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred but not required In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

FF&E (OS&E) Procurement Specialist / Buyer - Toronto

Ste. Marie Studio Toronto, ON

Job Description Job Description Salary: $55,000 - $70,000 a year ENSEMBLE Ensemble is a specialized FF&E Procurement company in Toronto and Vancouver focused on delivering custom solutions for the Hospitality, Commercial, and Residential Industry. As the in-house partner for Ste Marie, we collaborate closely with external developers, owners, operators, and designers. With over 22 years of expertise in FF&E Design and Procurement, we align our processes with designers to foster a collaborative approach from project initiation to completion. Our commitment to adhering to project budgets and timelines ensures the successful execution of each project, while safeguarding the design concept throughout the entire process STE MARIE Ste. Marie is an internationally engaged Toronto and Vancouver-based creative strategy consultancy and interior design studio dedicated to realizing inspired and conceptually driven projects. We work with like-minded partners and clients to develop concepts and create spaces that are relevant, mindful and unique. Ste. Marie treats design like a tool which we use to tell the story of a project and to service the market.Our process of research and discovery is disciplined and not overlooked as we believe that if the strategic thinking of a project is sound and we have good insight into the competition, foresee trends, and understand the guest's desires, needs and habits accurately, we can create an offer that is aligned with what the market demands. Coupled with strong technical execution and precise and thorough coordination, we consistently achieve well-positioned and designed spaces. Role Summary The Procurement Specialist is responsible for the purchasing of Furniture, Fixture & Equipment (FF&E) and Operating Supplies & Equipment (OS&E) packages for our Hospitality, Multi-Residential and Commercial Projects. Mentored by the CEO of ENSEMBLE (in-house procurement company for Ste. Marie Studio) and working alongside the Procurement Project Manager and FF&E Designers, the Procurement Specialist is responsible for all ordering, administration, and supply of the FF&E package. It is their responsibility to ensure that the supply is made on time, within budget and in the most efficient manner ensuring that the FF&E Accountant is kept informed of all necessary compliance. Location & Travel The role is a Hybrid of remote working and occasional office meetings The office is in Toronto ON Travel may be requested, but travel is not a mainstream aspect of the position. Primary Responsibilities Complete FF&E / OS&E bidding and procurement processes Ensure proper delivery and fulfillment of FF&E / OS&E procurement packages Create detailed, costed and accurate quote packages meeting the needs of the particular project. Perform quantity checks and floor plan take offs Review project drawings, specifications, and other relevant addenda. Prepare and administer timely, effective, and thorough procurement efforts. Develop vendor scopes of work. Coordinate vendor solicitations, RFIs, and quote responses. Issue and process vendor purchase orders. Monitor the status of orders and resolve issues with vendors. Strengthen vendor network to support growth and capacity challenges. Administrate and track all orders in the purchase process providing timely updates to Project Manager and FF&E Designer Ensure all supplier contacts are up to date Requirements 3 years minimum proven experience in a similar role as either FF&E or OS&E buyer, procurement specialist -non-negotiable. Bachelors degree or diploma in management, business, operations, hospitality, or a related field. Proficiency in reading and interpreting construction plans and documents. Proficiency with warehousing, consolidation, and transportation strategies. Proficiency with project management, on-site coordination, and installation requirements. Strong technical writing skills and attention to detail (Scopes of Work (SOW), Invitations to Bid (ITB), Request for Proposal or Quote (RFP/RFQ), Addenda, etc.). Demonstrated basic understanding of construction trades (architectural, mechanical, electrical, plumbing, etc.). Proven experience working in a computerized procurement management and estimating software system Proficient knowledge of MS Office products (Word/Excel/Outlook/365). Ability to identify and troubleshoot bidding document-related inconsistencies. Strong multi-tasking and organizational skills. Excellent verbal and written communication skills. Strong interpersonal, organizational, and problem-solving skills. Ability to establish, develop and nurture effective internal and external relationships. High degree of initiative and strong customer service focus. Professional, positive image and attitude to internal and external customers. Commitment to continued professional growth and development. Valid drivers license.

Bilingual Customer Service Representative

K-Dental Inc / Safco Toronto, ON

Job Description Job Description Join our team! We're seeking a Bilingual Customer Service Representative to provide top-tier support to our customers. If you excel in communication, problem-solving, and enjoy a fast-paced environment, we want to hear from you! Responsibilities: - Assist customers via phone, email, and chat in English & French -Provide product/service information & resolve inquiries -Handle orders, billing, and technical issues with professionalism -Maintain accurate customer records & collaborate with internal teams Requirements: -Fluency in English & French (spoken & written) -Customer service experience (dental product knowledge is a plus!) -Strong problem-solving & multitasking skills -Proficiency in computer applications & SPIRE software What We Offer: -Competitive salary & benefits -Career growth opportunities -Supportive work environment -Paid training Rejoignez notre équipe ! Nous recherchons un(e) Représentant(e) du service à la clientèle bilingue pour offrir un soutien de premier ordre à nos clients. Si vous excellez en communication, en résolution de problèmes et aimez les environnements dynamiques, nous voulons vous rencontrer ! Responsabilités : -Assister les clients par téléphone, courriel et chat en anglais et en français -Fournir des informations sur les produits/services et répondre aux demandes -Gérer les commandes, la facturation et les problèmes techniques avec professionnalisme -Maintenir des dossiers clients précis et collaborer avec les équipes internes Exigences : -Maîtrise de l’anglais et du français (oral et écrit) -Expérience en service à la clientèle (connaissance des produits dentaires est un atout !) -Excellentes compétences en résolution de problèmes et multitâches -Maîtrise des outils informatiques et du logiciel SPIRE Ce que nous offrons : -Salaire compétitif et avantages -Opportunités d’évolution de carrière -Environnement de travail bienveillant -Formation rémunérée Company Description Come check us out at https://k-dental.ca/ Company Description Come check us out at https://k-dental.ca/

Product Manager

UniUni Logistics Toronto, ON

Job Description Job Description Who Are We? UniUni is a Canadian last-mile e-commerce logistics that is one of the fastest growing companies in Canada. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction. Catering to a diverse range of clients—from emerging e-commerce platforms to established online retailers and brands—UniUni offers exceptional service across North America. Recognized as the fourth fastest-growing company in Canada, UniUni continues to set industry standards, offering a robust, customer-centric approach to e-commerce logistics. UniUni is seeking a Product Manager to support and grow our new product offering, designed to provide e-commerce business owners with flexible, efficient, and affordable delivery and logistics solutions. In this role, you will assist Program manager to form the product strategy, ensure alignment with business goals, and create exceptional user experiences. Requirements · Collaborate with cross-functional teams to define and execute a comprehensive product strategy and roadmap to tailored to the needs of ecommerce business owners. · Conduct thorough market research to uncover business opportunities for product innovation and growth. · Develop detailed user stories, define product requirements, and prioritize the product backlog to deliver impactful features. · Partner with program manager and development team to refine features, and over see testing, and ensure successful product launches. · Monitor product performance using key metrics and analytics, and make data-driven decisions to improve user experience and meet business objectives. Stay up to date with the latest industry trends, emerging technologies, and best practices to foster continuous product improvement Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Flexible work mote Pay Range $75,000 ~ $95,000