Jobs in Toano, Virginia

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Customer Support Specialist I

C&F Bank Toano, VA

Overview: Ensures customer satisfaction by providing prompt and accurate solutions to problems and inquiries received by telephone, chat, in writing, and e-mail. To be successful, the incumbent must be able to multi-task, prioritize, research, uncover consumer needs and resolve customer complaints effectively and efficiently by utilizing reporting, system technology, and product knowledge. Responsibilities: Phone- Based Customer Support (65%) Handle all customer phone calls, customer branch rollover calls and internal retail support line calls in no more than three rings. Resolves all customer concerns in a timely manner with follow-up, if necessary. Assess customer needs and suggest additional Bank products and services to meet those needs and deepen/enhance customer relationships. Navigates C&F SharePoint and additional programs, including Fiserv EFT, CheckFree, Director, LinkLive, Access Manager and BPM in response to customer service requests both internal and external. Provide support to Retail branches to include network systems, policies, procedures, and assist with customer concerns. Maintain confidentiality of customer account information. Email and Chat Customer Support (20%) Ability to articulate communication through written correspondence. Knowledge of formal business writing standards. Competence to be concise, professional, and mindful of your tone. Ability to detect a fraudulent situation via written communication and the understanding of how to proceed and/or escalate. Products and Services (5%) Develop and maintain a working knowledge of all products and services offered by the Bank. Maintain an understanding of, and complies with, applicable banking regulations as well as internal policies and procedures. Protect customer information with high sense of accuracy and urgency. Ensures full knowledge of all digital banking services through personal utilization of these services to effectively communicate all features and benefits to both the customer and prospects while also maintaining the ability to answer questions regarding functionality. Participates in on-going training in Banks products, services, and system technology relating to customer support. Contributes to huddles with knowledge learned throughout the previous week. Administrative (5%) Maintains accurate records of all inbound and outbound telephone calls, chat communications, cross sale referrals, and/or other statistical information required by management. Performs entries to customer accounts and general ledger accounts within defined authority; submits to department manager for approval. Special Projects/Other Duties (5%) Accurate and efficient management of assigned daily responsibilities. Ensures full functionality in performing all allotted back-up duties. Assists with special projects and other duties as assigned. Assist other internal departments when required. Qualifications: Knowledge: See table below for minimum years of experience in financial services, preferably customer support call center, operations and/or retail banking environment. Must be able to demonstrate proficiency in the use of standard PC software packages such as Microsoft Office. Basic knowledge of technology (i.e., mobile device, browsers, iOS systems) are required. Experience with Cisco phone system. Skills: Exceptional telephone etiquette and clear and concise writing skills are required; skilled in identifying sales and cross sale opportunities. Possess effective organizational and time management skills, strong attention to detail and basic math concepts are required.Excellent communication, problem resolution, and are required. Abilities: Ability to communicate effectively with people at all levels is required; effectively communicate information clearly through all media channels. Demonstrates flexibility and commitment in a team environment. Spanish bilingual experience preferred. Education: High school diploma or equivalent is required. Associate degree in accounting or business administration preferred. A combination of education and experience will be considered. Travel : 10% Physical demands: Employee may experience the following physical demands for extended periods of time: View multiple computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking. Work Environment: Work is performed in an operational office environment. Note: This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization. Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.

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Accounting Clerk

La Tienda Inc Toano, VA

Job Description Job Description Accounting Clerk Part-time/16-24 hours week; flexible schedule/$20 hourly On-site, 3601 La Grange Pkwy, Toano, VA La Tienda is an e-commerce business, established in 1996, specializing in artisan products from Spain. Our goals are to treat our customers and employees like family, to educate our customers about the products, values and traditions of Spain, and to be the recognized leader in offering fine Spanish products to America and Canada. This position involves processing accounts payable invoices, billing and collecting accounts receivable, generating monthly state sales tax reports and supporting the day-to-day operations of the Accounting Department. We value our Team and the dynamics of our workplace. Fit is very important to us as we are an “on-site” workforce. A successful, well-assimilated hire for La Tienda is someone who takes direction well, has a pleasant demeanor and is reliable. Essential Duties & Responsibilities Process vendor invoices daily and ensure proper account coding. This includes the review and tracking of purchase requisitions, coordinating with timing and amounts of AP payments with the Accounting Assistant II, and reconciling all chargebacks. Maintain a positive relationship with all vendor, reconcile vendor statements with Epicor vendor records, promptly respond to vendor inquiries and address routine correspondence with vendors. Run reports for sales & use tax reporting and file sales & use tax on monthly basis. Prepare and verify that all cash deposits and credit card activity from various sources are entered in the general ledger. Assist the Operations Team with semi-annual inventory counts. Maintains office supplies and replenish stock as needed. Compile data to provide credit references for new vendors and/or suppliers as well as for new customers. Request, file and maintain vendor W9 and other relevant documentation. Assists other departments with accounting as needed. Minimum Qualifications A high school diploma and one (1) year of relevant work experience. Fluency in reading/writing/speaking Spanish is valued but not required. Prior experience with Epicor system is valued but not required. Excellent verbal and written communication skills are a must. La Tienda is an Equal Opportunity Employer (EOE).

High salary

Accounting Clerk

La Tienda INC Toano, VA

Job Description Job Description Accounting Clerk Part-time/16-24 hours week; flexible schedule/$20 hourly On-site, 3601 La Grange Pkwy, Toano, VA La Tienda is an e-commerce business, established in 1996, specializing in artisan products from Spain. Our goals are to treat our customers and employees like family, to educate our customers about the products, values and traditions of Spain, and to be the recognized leader in offering fine Spanish products to America and Canada. This position involves processing accounts payable invoices, billing and collecting accounts receivable, generating monthly state sales tax reports and supporting the day-to-day operations of the Accounting Department. We value our Team and the dynamics of our workplace. Fit is very important to us as we are an “on-site” workforce. A successful, well-assimilated hire for La Tienda is someone who takes direction well, has a pleasant demeanor and is reliable. Essential Duties & Responsibilities 1. Process vendor invoices daily and ensure proper account coding. This includes the review and tracking of purchase requisitions, coordinating with timing and amounts of AP payments with the Accounting Assistant II, and reconciling all chargebacks. 2. Maintain a positive relationship with all vendor, reconcile vendor statements with Epicor vendor records, promptly respond to vendor inquiries and address routine correspondence with vendors. 3. Run reports for sales & use tax reporting and file sales & use tax on monthly basis. 4. Prepare and verify that all cash deposits and credit card activity from various sources are entered in the general ledger. 5. Assist the Operations Team with semi-annual inventory counts. 6. Maintains office supplies and replenish stock as needed. 7. Compile data to provide credit references for new vendors and/or suppliers as well as for new customers. 8. Request, file and maintain vendor W9 and other relevant documentation. 9. Assists other departments with accounting as needed. Minimum Qualifications · A high school diploma and one (1) year of relevant work experience. · Fluency in reading/writing/speaking Spanish is valued but not required. · Prior experience with Epicor system is valued but not required. · Excellent verbal and written communication skills are a must. La Tienda is an Equal Opportunity Employer (EOE). Company Description This is an on-site position with the option to work remotely one day. Company Description This is an on-site position with the option to work remotely one day.

Warehouse Supervisor

CJ Logistics Toano, VA

Description Hours: 1st Shift 8:00 am to 5:00 pm M-F Competitive Compensation $60,000 -$75,000 Insurance after 30 days Other benefits include vision dental 401K Position ResponsibilitiesEngage the WorkforceInteract with and motivate the workforceConduct daily shift meetingsSolve problems and address issues for employeesRegularly communicate team goals and resultsDeliver Operational Performance (including Productivity and Efficiency Targets) Understand and communicate shift, Customer and Logistics Center goalsExecute the daily work plan including goals and workflow managementImplement DSC's Labor Management Program (performance observations)Provide front line feedback on staffing needs to Supply Chain Leader and Operations LeaderManage Employee Performance (including Safety, Quality and Productivity) Provide coaching through observations and provide performance feedbackTrack and communicate Operations Specialist performanceConduct safety observations and participate in Safety CommitteeMonitor and manage employee time, attendance and payrollEnsure Implementation of Leading Practices Job shadow Operations SpecialistsIdentify training and cross-training needsConduct on-the-job training with Operations SpecialistsPerform process quality checks and program management CJ Logistics About Statement: CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.