Financial Representative Trainee jobs in Brattleboro

Customer Service Representative

Store 4707409: 564 Canal St, Brattleboro, Vermont 05301Shift AvailabilityFlexible AvailabilityTime TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:Medical, Vision, Dental, & Life Insurance/Short & Long Term DisabilityFlexible SchedulesWeekly PayWeekly Bonus PotentialLarge, Stable EmployerFast Career OpportunitiesWork With Fun, Motivated PeopleTask VarietyPaid Comprehensive Training401K With a Competitive Company MatchFlexible Spending/Health Savings AccountsTuition ReimbursementYour key responsibilities:You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.Provide regular and predicable onsite attendance.You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!You are good at:Selling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you have:Retail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your career!Willingness to learn and have fun!Physical Requirements:Ability to stand and/or walk for up to 8 hoursLift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift and/or carry up to 60 pounds from ground to waist levelPush/pull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signsHiring Range: $14.42 to $15.00Circle K is an Equal Opportunity Employer.The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility:In EnglishIn Spanish

Posted 11 hours ago

Quick Apply

Customer Service Representative

Circle K Stores, Inc. Brattleboro, CO

Store 4707409: 564 Canal St, Brattleboro, Vermont 05301 Shift Availability. Flexible Availability Time Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Representative, Retail, Service

Best Match

Outpatient Intake Representative

Brattleboro Retreat Brattleboro, VT

Job Summary: Plays a key role in supporting patients as they access outpatient services at the Brattleboro Retreat. This position serves as an initial point of contact for individuals seeking care and works to ensure patients feel informed, supported, and guided through the intake process. The Outpatient Intake Representative gathers and tracks information necessary to determine program eligibility and clearly communicates next steps while helping patients understand available services and participation requirements. This role actively assists patients in navigating the healthcare system by supporting patient portal setup and communications, answering questions, and ensuring patients have access to important information related to their care. The Outpatient Intake Representative also facilitates scheduling, reception functions, insurance verification conversations, and initial financial screening to help patients understand their insurance coverage and explore financial resources that may assist with accessing treatment. Through collaboration with Practice Management staff, clinical teams, Patient Financial Services, insurance payers, providers, and patients, the Outpatient Intake Representative works to reduce barriers to care and promote timely access to outpatient services. This role is essential in helping create a welcoming, respectful, and patient-centered experience for individuals seeking treatment. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Demonstrated customer service experience, preferably in a healthcare or patient-facing environment. Knowledge of or experience with admissions, reception, registration, and scheduling processes. Experience working with insurance payers (governmental and commercial), including eligibility verification, service coverage verification, and obtaining prior authorizations. Proficiency in Microsoft Office applications and comfort navigating electronic health record (EHR) systems and online insurance portals. Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment. Ability to work independently, including setting priorities, establishing deadlines, and managing competing demands effectively. Excellent interpersonal and communication skills, including the ability to interact with patients in a respectful, compassionate, and professional manner. Strong critical thinking and problem-solving skills to assist patients in navigating administrative and financial aspects of care. Ability to effectively collaborate and communicate with patients, families, clinicians, team members, and other Brattleboro Retreat staff to support coordinated patient care. Cash handling experience preferred. QUALIFICATIONS: Associate's degree in a related field preferred. A high school diploma or equivalent (GED) is required. Customer service experience required, preferably in a healthcare or patient-facing environment. Previous experience in admissions, registration, or centralized scheduling preferred. Insurance verification experience required, including familiarity with eligibility verification, service coverage, and prior authorization processes. ESSENTIAL DUTIES & RESPONSIBILITIES:Core CompetenciesIntake/Reception: Coordinate and manage required patient forms and documentation needed to determine program eligibility. Manage and track program packets to ensure all required information has been received, forms are completed, and documentation is uploaded promptly for eligibility review. Communicate program eligibility decisions (approval or denial) to patients and provide additional information regarding program expectations, next steps, and available resources. Manage program-specific patient portal communications, including responding to patient questions and assisting patients with portal setup and navigation. Perform front-end reception duties as needed to best support patient needs, including thorough patient check-in and check-out, answering and triaging incoming phone calls, and scheduling or rescheduling appointments. Maintain and update intake and workflow process documents as needed to support efficient operations and a consistent patient experience. Process and track program-specific referrals in a timely manner to support prompt access to services. Promote a positive patient experience by facilitating patient flow, notifying providers of patient arrival through the electronic health record (EHR), monitoring delays or no-shows, and communicating updates to both patients and clinical staff. Perform additional duties as trained, requested, or assigned by the Practice Manager to support patient access and clinic operations. Insurance Verification: Assist with verification of patient insurance eligibility and coverage for outpatient levels of care provided at the Brattleboro Retreat, including when prior authorization is required. Utilize online eligibility platforms and current and past EHR systems to confirm insurance information and benefits. Verify and update insurance information for new and existing patients, including changes to primary or secondary plans, loss of coverage, or identification of non-covered services. Contact insurance providers to obtain required prior authorizations or referrals when necessary. Communicate with patients regarding insurance verification outcomes, including expected financial responsibility and required co-payments due at or prior to appointments. Explain non-covered services to patients when identified through insurance portals or communication with insurance representatives and provide guidance on next steps when appropriate. Scheduling: Support provider scheduling by assisting with management of provider calendars, sending virtual appointment links, and contacting patients to schedule or reschedule appointments when needed. Collaborate with other outpatient programs to support scheduling and patient access needs, which may include: Anna Marsh Psychotherapy (individual and group therapy) Psychiatry Specialty Medicine Clinic Intensive Outpatient Program (IOP) / Partial Hospitalization Program (PHP) Transcranial Magnetic Stimulation (TMS) Program Attend and complete all required annual trainings. Demonstrate work that reflects the integration of the Brattleboro Retreat's mission and values, including compassion, respect, and patient-centered care. Maintain reliable attendance and punctuality to ensure consistent support for patients and clinical teams. 8:15am - 5:15pm, Monday - Friday 40 hrs/week

PATIENT ACCESS REPRESENTATIVE

Brattleboro Memorial Hospital Brattleboro, VT

Job Type Full-time Description Brattleboro Memorial Hospital /Southern Vermont Health Services CorporationJob DescriptionJob Title: Patient Access Representative Job Code: 143 Hours: 40 FTE: 1.0 Weekend Schedule: Possible Weekend Hours Holiday Schedule: Possible Holiday Hours Call Schedule: N/AFLSA Status: Non-exempt Department Name: Patient Financial Services Department Code: 9200 Location: Brattleboro, Vermont JOB SUMMARY: This position reports to the Patient Access Manager and is responsible for all functions relating to the operation of the switchboard and registration for all patient types. This position will include working at the Switchboard, in Main Registration, doing bedside registration in the ED and outpatient registration in the Richards Building. Some of the job duties include but are not limited to processing all incoming calls on a multiline phone system, provide information regarding hospital services and events, handles all hospital codes; monitors and responds to all alarm panels. Obtains correct insurance and demographic information, coordinates verification of preadmission activities with PFS Office. Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills. Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights. DEPT. SCOPE OF SERVICE: This department is the first line of contact for patients utilizing hospital services. It is our responsibility to provide each patient with a high level of customer service and efficiently guide them through the registration process and move them on to their next destination. This department is split into two different locations; the Main Building which houses the Switchboard, ED and Main Registration areas and the Richards Building which houses outpatient/lab registration. The Switchboard and ED In-Room Registrations staffed 24 hours a day 7 days a week including weekends and holidays. Main Registration staffed M-F 6:00AM - 4:00PM, Richards Building Registration staffed M-F 7:00AM - 6:00PM and Saturday 8:00AM -12PM. Requirements QUALIFICATIONS: EDUCATION: High school diploma or equivalent education preferred. EXPERIENCE/SKILL SETS: Registration and/or Switchboard experience desirable, preferably in a hospital environment, or in a similar setting LICENSURE/CERTIFICATION(S): None Mental Efforts: Ability to work in a fast-paced environment while managing multiple priorities Ability to perform keyboard functions Ability to read, write, and distinguish letters, numbers, and symbols Ability to work with patients, families, and public experiencing stressful situations Vision and hearing corrected to within normal limits Ability to use routine office equipment (PC, fax, copier, printer, mail machine) Requires eye/hand coordination and manual dexterity Environment & Working Conditions: Fast paced multi-functional hospital setting Comfortable climate controlled environment Potential exposure to hazardous material, body fluids, bloodborne pathogens, and communicable diseases Significant for CTS (Carpal Tunnel Syndrome) OSHA CATEGORY OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards. PHYSICAL DEMANDS On-the-job time is spent in the following physical activities. Standing - Up to 1/3 Walking - Up to 1/3 Sitting - 2/3 or more Talking or Hearing - 2/3 or more Use of hands to finger, handle or feel - Up to 1/3 Pushing/Pulling - None Stooping, kneeling, crouching or crawling - None Reaching with hands and arms - Up to 1/3 Tasting or smelling - None This position requires that weight be lifted, or force be exerted. Up to 10 pounds - 2/3 or more Up to 25 pounds - 1/3 to 1/2 Up to 50 pounds - Up to 1/3 Up to 100 pounds - None More than 100 pounds - None This position has special vision requirements. Close Vision (clear vision at 20 inches or less) Color Vision (ability to identify and distinguish colors) Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) WORK ENVIRONMENT This position requires exposure to the following environmental conditions. Wet, humid conditions (non-weather) - None Work near moving mechanical parts - Up to 1/3 Fumes or airborne particles - Up to 1/3 Toxic or caustic chemicals - Up to 1/3 Outdoor weather conditions - None Extreme cold (non-weather) - None Extreme heat (non-weather) - None Risk of electrical shock - None Work with explosives - None Risk of radiation - None Vibration - None The typical noise level for the environment is: Very Quiet Quiet Moderate Noise Loud Noise Hearing Ability to hear calls Ability to hear instructions from physician/department staff/others EEO/ADA Statement Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Compensation Disclosure in Accordance with Vermont Act 155 In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process. Salary Description $17 - $20.99 / hour

Member Services Representative

Planet Fitness Brattleboro, VT

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

PATIENT SERVICE REPRESENTATIVE

Brattleboro Memorial Hospital Brattleboro, VT

Job Type Full-time Description Brattleboro Memorial Hospital / Southern Vermont Health Services CorporationJob Title: Patient Service Representative Job Code: 501 Hours: Monday thru Friday, 8:30am-5:00pm FTE: 1.0 Weekend Schedule: N/A Holiday Schedule: N/A Call Schedule: N/A FLSA Status: Non-exempt Department Name: BMH Orthopaedics & Sports Medicine Department Code: 6920 Location: Brattleboro, Vermont JOB SUMMARY: Responsible for the smooth flow of patients and their information through the office. Completes the secretarial/reception and clerical duties of the office. DEPT. SCOPE OF SERVICE: The BMH Medical Group provides medical services in various specialties and offices including internal medicine, family practice, pediatrics, ob/gyn, cardiology, orthopedics, urology and general surgery. The practices are staffed by physicians and other licensed providers who are supported by clinical staff (LPNs or medical assistants) and clerical staff (receptionists, transcriptionist, file clerks). Hours vary by practice but are generally 8:30 - 5:00. Requirements QUALIFICATIONS: Education: High school diploma or equivalent education preferred. Experience: One-year medical office experience preferred. Requires knowledge of medical office procedures, typing and word processing or computer terminal skill. Licensure/Certification: None required. Mental Efforts: Requires the ability to read and write. Requires hand-eye coordination. Requires manual and finer dexterity. Requires the ability to distinguish letters, numbers or symbols accurately. Requires the use of office equipment, such as typewriter, computer terminal, telephone, copier, facsimile. Requires corrected hearing and vision to normal range. Requires the absence of color blindness. Requires working under stressful conditions (high office volume, high level of phone work). Requires working irregular hours. Environment & Working Conditions: Requires some exposure to communicable diseases or body fluids. Potential for CTD and multiple and diverse interruptions. Exposure to CRTs. Requires working in area with high noise level. Requires travel between Brattleboro and Bellows Falls. OSHA CATEGORY OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards. PHYSICAL DEMANDS On-the-job time is spent in the following physical activities. Standing - Up to 1/3 Walking - Up to 1/3 Sitting - 2/3 or more Talking or Hearing - 2/3 or more Use of hands to finger, handle or feel - Up to 1/3 Pushing/Pulling - None Stooping, kneeling, crouching or crawling - None Reaching with hands and arms - Up to 1/3 Tasting or smelling - None This position requires that weight be lifted, or force be exerted. Up to 10 pounds - 2/3 or more Up to 25 pounds - 1/3 to 1/2 Up to 50 pounds - Up to 1/3 Up to 100 pounds - None More than 100 pounds - None This position has special vision requirements. Close Vision (clear vision at 20 inches or less) Color Vision (ability to identify and distinguish colors) Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) WORK ENVIRONMENT This position requires exposure to the following environmental conditions. Wet, humid conditions (non-weather) - None Work near moving mechanical parts - Up to 1/3 Fumes or airborne particles - Up to 1/3 Toxic or caustic chemicals - Up to 1/3 Outdoor weather conditions - None Extreme cold (non-weather) - None Extreme heat (non-weather) - None Risk of electrical shock - None Work with explosives - None Risk of radiation - None Vibration - None The typical noise level for the environment is: Very Quiet Quiet Moderate Noise Loud Noise Hearing Ability to hear calls Ability to hear instructions from physician/department staff/others EEO/ADA Statement Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Compensation Disclosure in Accordance with Vermont Act 155 In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process. Salary Description $17.00 to $20.99 Hourly

Relationship Banking Representative

Community Financial System, Inc. Brattleboro, VT

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels QualificationsEducation, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older. Other Job InformationHours: 40 hours/week Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department. Minimum USD $18.25/Hr. Maximum USD $24.71/Hr.

Customer Service Representative

Circle K Stores, Inc. Brattleboro, VT

Member Service Representative

Planet Fitness - United FP Management, LLC Brattleboro, VT

Member Service Representative401(k)Health insuranceJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.All staff will also receive a free Black Card membership after 90 days of employmentAs a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.JOIN THE CLUB.Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.Apply with Indeed(if you already have a resume on Indeed)Or apply here.Yes, Text Me!I consent to receiving text messages about this hiring process and, if hired, future job related information from Planet Fitness - The Core Group.When can you be available to start a new opportunity? *What is your availability? *Do you have reliable transportation? *Are you over 18? *EARN RAVE REVIEWSOur customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself."#J-18808-Ljbffr

Member Service Representative

Planet Fitness Franchising Brattleboro, VT

Benefits:401(k)Dental insuranceEmployee discountsHealth insuranceJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.Benefit BasicsAll staff will also receive a free Black Card membership after 90 days of employmentAs a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.#J-18808-Ljbffr

Customer Service Representative

Circle K Stores Inc. Brattleboro, VT

Customer Service Representative page is loaded## Customer Service Representativelocations: Store 4707409 Brattleboro VTposted on: Posted Yesterdaytime left to apply: End Date: January 15, 2026 (28 days left to apply)job requisition id: R550403Store 4707409: 564 Canal St, Brattleboro, Vermont 05301# **Shift Availability**Flexible Availability**Job Type****Customer Service Representative**We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.**As a Customer Service Representative, you will enjoy:*** Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability* Flexible Schedules* Weekly Pay* Weekly Bonus Potential* Large, Stable Employer* Fast Career Opportunities* Work With Fun, Motivated People* Task Variety* Paid Comprehensive Training* 401K With a Competitive Company Match* Flexible Spending/Health Savings Accounts* Tuition Reimbursement**Your key responsibilities:**You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.Provide regular and predicable onsite attendance.You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!**You are good at:*** Selling products to customers* Providing excellent customer care* Communication and friendly conversation* Performing at a quick pace while having fun* Working as part of a team to accomplish daily goals* Coming up with great ideas to solve problems* Thinking quickly and offering suggestions**Great if you have:*** Retail and customer service experience* Sales associate or cashiering experience* High school diploma or equivalent* Motivation to advance in your career!* Willingness to learn and have fun!**Physical Requirements:*** Ability to stand and/or walk for up to 8 hours* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift* Occasionally lift and/or carry up to 60 pounds from ground to waist level* Push/pull with arms up to a force of 20 pounds* Bend at the waist with some twisting up to one hour a shift* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signsHiring Range: $14.01 to $15.00## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility:[](blob:https://circlek.wd3.myworkdayjobs.com/9a57a7a2-796b-4b47-939a-912bb767a1bd)#J-18808-Ljbffr

Area Representative Southern Vermont

Fellowship of Christian Athletes Brattleboro, VT

Join to apply for the Area Representative Southern Vermont role at Fellowship of Christian AthletesThe Representative works with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission and live the FCA Values by implementing the ministry plan for the assigned area. In the FCA Sports Environments, the Representative ensures a consistent approach to discipleship—making disciples who make disciples. The Representative is accountable for ensuring that the FCA ministry is conducted according to biblical standards and adheres to FCA policies and procedures.MINISTERIAL DUTIESAgree with, and abide by, FCA's Christian Community Statement.Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA.Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others.Connect to and participate in a local church through worship and weekly involvement.Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs at all times.MINISTRY ADVANCEMENTEngage, equip, and empower coaches and athletes by ministering through 1-on-1s, Huddles and Events.Train and equip staff and volunteers to empower coaches and athletes to be disciples who make disciples in the Sports Environments.TALENT ADVANCEMENTOversee recruiting, training and developing effective and diverse volunteers who lead every coach and athlete into a growing relationship with Jesus Christ and His church.Recruit: Actively attract and recruit highly qualified volunteers to the Sports Environments.Train: Provide tools, resources and training to develop volunteers' skills and increase their capacity and competence to effectively execute their responsibilities.Develop: Prepare volunteers in their roles and responsibilities by helping them grow spiritually and personally.BOARD ADVANCEMENTInvite, involve, and invest in an Advisory Team that is committed to pray, serve, and give.DONOR ADVANCEMENTConnect, communicate, and care for existing and prospective financial partners to get fully funded.Manage and steward the finances for the assigned area of responsibility.Establish and execute an annual budget and funding plan by growing the Home Team, major donors, and events.INTERNATIONAL ADVANCEMENTWork with the Director to serve the aligned International Region by praying, giving and going.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesNon-profit OrganizationsLocation: Brattleboro, VT#J-18808-Ljbffr

Customer Service Representative

Vermont Staffing Brattleboro, VT

Customer Service Representative**Overview** **$1,500 Signing Bonus*** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention, and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales, and maintaining accurate customer records.**Responsibilities**Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all timesMaintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and serviceUtilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunitiesPresent a professional, confident, and enthusiastic image to develop trusting relationships with all customersEffectively manage customer account data which includes setting up new accounts and maintaining related data**Why Join the Suburban Propane Team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:Medical, dental, and vision (eligibility after just 30 days of employment)Paid time off that increases with tenureA 401(k) with company match and immediate vestingA new employee training program and many opportunities for continued learning and career developmentDisability and life insuranceEmployee recognition programGenerous tuition assistance programPropane discounts**$16.80 - $20.00 an hour (dependent on experience)** **This position may be eligible for overtime pay based on business needs.****Qualifications**Minimum of 3 years of experience in a customer service roleMinimum of a High School diploma or GED preferredSolid computer skills including Microsoft Office, data entry, and the ability to run and analyze reportsAbility to multi-task and prioritize assignments in a team environmentSuburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial, and agricultural customers through approximately 700 locations across 42 states.Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives._It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!_**Applications will be accepted until the position is filled.** **As part of our pre-employment hiring process, background checks and drug screens are performed.****For more information about our hiring process, please visit:**https://jobs.suburbanpropane.com/our-hiring-process/_At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.__In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:https://www.phila.gov/documents/fair-chance-hiring-law-poster*Signing bonus to be paid in installments*

Customer Service Representative

Circle K Brattleboro, VT

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:Medical, Vision, Dental, & Life Insurance/Short & Long Term DisabilityFlexible SchedulesWeekly PayWeekly Bonus PotentialLarge, Stable EmployerFast Career OpportunitiesWork With Fun, Motivated PeopleTask VarietyPaid Comprehensive Training401K With a Competitive Company MatchFlexible Spending/Health Savings AccountsTuition ReimbursementYour key responsibilities:You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.Provide regular and predictable onsite attendance.You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!You are good at:Selling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you have:Retail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your career!Willingness to learn and have fun!Physical Requirements:Ability to stand and/or walk for up to 8 hoursLift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift and/or carry up to 60 pounds from ground to waist levelPush/pull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signsHiring Range: $14.42 to $15.00Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility:In EnglishIn Spanish

Outpatient Intake Representative

Brattleboro Retreat Brattleboro, VT

Outpatient Intake RepresentativePlays a key role in supporting patients as they access outpatient services at the Brattleboro Retreat. This position serves as an initial point of contact for individuals seeking care and works to ensure patients feel informed, supported, and guided through the intake process. The Outpatient Intake Representative gathers and tracks information necessary to determine program eligibility and clearly communicates next steps while helping patients understand available services and participation requirements.This role actively assists patients in navigating the healthcare system by supporting patient portal setup and communications, answering questions, and ensuring patients have access to important information related to their care. The Outpatient Intake Representative also facilitates scheduling, reception functions, insurance verification conversations, and initial financial screening to help patients understand their insurance coverage and explore financial resources that may assist with accessing treatment.Through collaboration with Practice Management staff, clinical teams, Patient Financial Services, insurance payers, providers, and patients, the Outpatient Intake Representative works to reduce barriers to care and promote timely access to outpatient services. This role is essential in helping create a welcoming, respectful, and patient-centered experience for individuals seeking treatment.Knowledge, Skills And Abilities RequiredDemonstrated customer service experience, preferably in a healthcare or patient-facing environment.Knowledge of or experience with admissions, reception, registration, and scheduling processes.Experience working with insurance payers (governmental and commercial), including eligibility verification, service coverage verification, and obtaining prior authorizations.Proficiency in Microsoft Office applications and comfort navigating electronic health record (EHR) systems and online insurance portals.Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.Ability to work independently, including setting priorities, establishing deadlines, and managing competing demands effectively.Excellent interpersonal and communication skills, including the ability to interact with patients in a respectful, compassionate, and professional manner.Strong critical thinking and problem-solving skills to assist patients in navigating administrative and financial aspects of care.Ability to effectively collaborate and communicate with patients, families, clinicians, team members, and other Brattleboro Retreat staff to support coordinated patient care.Cash handling experience preferred.QualificationsAssociate's degree in a related field preferred. A high school diploma or equivalent (GED) is required.Customer service experience required, preferably in a healthcare or patient-facing environment.Previous experience in admissions, registration, or centralized scheduling preferred.Insurance verification experience required, including familiarity with eligibility verification, service coverage, and prior authorization processes.Essential Duties & ResponsibilitiesIntake/Reception:Coordinate and manage required patient forms and documentation needed to determine program eligibility.Manage and track program packets to ensure all required information has been received, forms are completed, and documentation is uploaded promptly for eligibility review.Communicate program eligibility decisions (approval or denial) to patients and provide additional information regarding program expectations, next steps, and available resources.Manage program-specific patient portal communications, including responding to patient questions and assisting patients with portal setup and navigation.Perform front-end reception duties as needed to best support patient needs, including thorough patient check-in and check-out, answering and triaging incoming phone calls, and scheduling or rescheduling appointments.Maintain and update intake and workflow process documents as needed to support efficient operations and a consistent patient experience.Process and track program-specific referrals in a timely manner to support prompt access to services.Promote a positive patient experience by facilitating patient flow, notifying providers of patient arrival through the electronic health record (EHR), monitoring delays or no-shows, and communicating updates to both patients and clinical staff.Perform additional duties as trained, requested, or assigned by the Practice Manager to support patient access and clinic operations.Insurance Verification:Assist with verification of patient insurance eligibility and coverage for outpatient levels of care provided at the Brattleboro Retreat, including when prior authorization is required.Utilize online eligibility platforms and current and past EHR systems to confirm insurance information and benefits.Verify and update insurance information for new and existing patients, including changes to primary or secondary plans, loss of coverage, or identification of non-covered services.Contact insurance providers to obtain required prior authorizations or referrals when necessary.Communicate with patients regarding insurance verification outcomes, including expected financial responsibility and required co-payments due at or prior to appointments.Explain non-covered services to patients when identified through insurance portals or communication with insurance representatives and provide guidance on next steps when appropriate.Scheduling:Support provider scheduling by assisting with management of provider calendars, sending virtual appointment links, and contacting patients to schedule or reschedule appointments when needed.Collaborate with other outpatient programs to support scheduling and patient access needs, which may include:Anna Marsh Psychotherapy (individual and group therapy)PsychiatrySpecialty Medicine ClinicIntensive Outpatient Program (IOP) / Partial Hospitalization Program (PHP)Transcranial Magnetic Stimulation (TMS) ProgramAttend and complete all required annual trainings.Demonstrate work that reflects the integration of the Brattleboro Retreat's mission and values, including compassion, respect, and patient-centered care.Maintain reliable attendance and punctuality to ensure consistent support for patients and clinical teams.

Member Services Representative

Planet Fitness Brattleboro, VT

Member Services RepresentativeThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.

BILLING REPRESENTATIVE

Brattleboro Memorial Hospital Brattleboro, VT

ApplyJob TypeFull-timeDescriptionBrattleboro Memorial Hospital /Southern Vermont Health Services CorporationJob DescriptionJob Title: Billing RepresentativeJob Code: 124Hours: 0800-1630FTE: 1.0 (40 hours/week)Weekend Schedule: N/AHoliday Schedule: N/ACall Schedule: N/AFLSA Status: Non-exemptDepartment Name: Business OfficeDepartment Code: 9010Location: Brattleboro, VermontJOB SUMMARY:Responsible for timely and accurate submission of all insurance claims, within an assigned scope of designated practices. Follows all third-party requirements and correct coding initiatives. Regularly review all Accounts Receivable for unpaid claims or claim issues. Communicates with office staff and office managers on a regular basis for claim and coding issues. Works all denials for designated offices. Continues to educate offices and staff on a regular basis in regard to coding and billing.DEPT. SCOPE OF SERVICE:All physician and professional billing for the BMH Physician Group. The biller works closely with patients and the practices to ensure timely and accurate filing of all insurance claims. Office hours are Monday-Friday 8-4:30 pm. Provides an excellent patient experience on all physician billing.RequirementsQUALIFICATIONSEducation:* CPC or equivalent preferredExperience:* Experience in physician billing preferable, excellent communication skills a mustLicensure/Certification:* CPC preferredMental Efforts:* Able to prioritize* Vision and hearing correct to within normal rangeEnvironment & Working Conditions:* Significant for CTS (carpal tunnel syndrome)* Pleasant, safe conditions, no hazards* Ability to use routine office equipment (PC, fax, copier, printer)* Ability to work effectivelyOSHA CATEGORY* OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.PHYSICAL DEMANDS* On-the-job time is spent in the following physical activities.* Standing - Up to 1/3* Walking - Up to 1/3* Sitting - 2/3 or more* Talking or Hearing - 2/3 or more* Use of hands to finger, handle or feel - Up to 1/3* Pushing/Pulling - None* Stooping, kneeling, crouching or crawling - None* Reaching with hands and arms - Up to 1/3* Tasting or smelling - NoneThis position requires that weight be lifted, or force be exerted.* Up to 10 pounds - 2/3 or more* Up to 25 pounds - 1/3 to 1/2* Up to 50 pounds - Up to 1/3* Up to 100 pounds - None* More than 100 pounds - NoneThis position has special vision requirements.* Close Vision (clear vision at 20 inches or less)* Color Vision (ability to identify and distinguish colors)* Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)WORK ENVIRONMENT* This position requires exposure to the following environmental conditions.* Wet, humid conditions (non-weather) - None* Work near moving mechanical parts - Up to 1/3* Fumes or airborne particles - Up to 1/3* Toxic or caustic chemicals - Up to 1/3* Outdoor weather conditions - None* Extreme cold (non-weather) - None* Extreme heat (non-weather) - None* Risk of electrical shock - None* Work with explosives - None* Risk of radiation - None* Vibration - NoneThe typical noise level for the environment is:* Very Quiet* Quiet* Moderate Noise* Loud Noise* Hearing* Ability to hear calls* Ability to hear instructions from physician/department staff/othersEEO/ADA STATEMENTBrattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.Compensation Disclosure in Accordance with Vermont Act 155In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.Salary Description$17.00 -$20.99 Hourly

Relationship Banking Representative

Community Financial System, Inc. Brattleboro, VT

Job DescriptionJob DescriptionOverviewAt Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.ResponsibilitiesA Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and servicesActively participate in lobby management, greeting customers and proactively taking ownership of the customer’s in-branch experienceTelephone customers to schedule sales appointments and promote products suitable to the customer’s needsParticipate in branch prospecting efforts and sales initiativesAssist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.Serve as a liaison between customer and operational areasConduct customer transactions with accuracy and prepare daily cash balancing within established guidelinesAbility to understand directions and adhere to established policy and proceduresAble to remain focused and organized to successfully complete responsibilitiesActively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directedMaintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levelsQualificationsEducation, Training and Skills Requirements:High School Diploma or GED requiredExcellent interpersonal and communication skillsAccurate and proficient math skillsDocumentation skills with attention to detailClear thinking and ability to remain focusedMust be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and ExcellenceInternal product knowledge and teller training (provided after hire)Experience/Other:Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.

PATIENT ACCESS REPRESENTATIVE

Brattleboro Memorial Hospital Brattleboro, VT

Job DescriptionJob DescriptionDescription:Job Title: Patient Access RepresentativeJob Code: 143Hours: Per DiemFTE: 0.0Weekend Schedule: Possible Weekend HoursHoliday Schedule: Possible Holiday HoursCall Schedule: N/AFLSA Status: Non-exemptDepartment Name: Patient Financial ServicesDepartment Code: 9200Location: Brattleboro, VermontJOB SUMMARY:This position reports to the Patient Access Manager and is responsible for all functions relating to the operation of the switchboard and registration for all patient types. This position will include working at the Switchboard, in Main Registration, doing bedside registration in the ED and outpatient registration in the Richards Building. Some of the job duties include but are not limited to processing all incoming calls on a multiline phone system, provide information regarding hospital services and events, handles all hospital codes; monitors and responds to all alarm panels. Obtains correct insurance and demographic information, coordinates verification of preadmission activities with PFS Office. Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills. Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights.DEPT. SCOPE OF SERVICE:This department is the first line of contact for patients utilizing hospital services. It is our responsibility to provide each patient with a high level of customer service and efficiently guide them through the registration process and move them on to their next destination. This department is split into two different locations; the Main Building which houses the Switchboard, ED and Main Registration areas and the Richards Building which houses outpatient/lab registration. The Switchboard and ED In-Room Registrations staffed 24 hours a day 7 days a week including weekends and holidays. Main Registration staffed M-F 6:00AM – 4:00PM, Richards Building Registration staffed M-F 7:00AM – 6:00PM and Saturday 8:00AM –12PM.Requirements:QUALIFICATIONS:EDUCATION:High school diploma or equivalent education preferred.EXPERIENCE/SKILL SETS:Registration and/or Switchboard experience desirable, preferably in a hospital environment, or in a similar settingLICENSURE/CERTIFICATION(S):NoneMental Efforts:Ability to work in a fast-paced environment while managing multiple prioritiesAbility to perform keyboard functionsAbility to read, write, and distinguish letters, numbers, and symbolsAbility to work with patients, families, and public experiencing stressful situationsVision and hearing corrected to within normal limitsAbility to use routine office equipment (PC, fax, copier, printer, mail machine)Requires eye/hand coordination and manual dexterityEnvironment & Working Conditions: Fast paced multi-functional hospital setting Comfortable climate-controlled environmentPotential exposure to hazardous material, body fluids, bloodborne pathogens, and communicable diseasesSignificant for CTS (Carpal Tunnel Syndrome)OSHA CATEGORYOSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.PHYSICAL DEMANDSOn-the-job time is spent in the following physical activities.Standing - Up to 1/3Walking - Up to 1/3Sitting - 2/3 or moreTalking or Hearing - 2/3 or moreUse of hands to finger, handle or feel - Up to 1/3Pushing/Pulling - NoneStooping, kneeling, crouching or crawling - NoneReaching with hands and arms - Up to 1/3Tasting or smelling - NoneThis position requires that weight be lifted, or force be exerted.Up to 10 pounds - 2/3 or moreUp to 25 pounds - 1/3 to 1/2Up to 50 pounds - Up to 1/3Up to 100 pounds - NoneMore than 100 pounds - NoneThis position has special vision requirements.Close Vision (clear vision at 20 inches or less)Color Vision (ability to identify and distinguish colors)Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)WORK ENVIRONMENTThis position requires exposure to the following environmental conditions.Wet, humid conditions (non-weather) - NoneWork near moving mechanical parts - Up to 1/3Fumes or airborne particles - Up to 1/3Toxic or caustic chemicals - Up to 1/3Outdoor weather conditions - NoneExtreme cold (non-weather) - NoneExtreme heat (non-weather) - NoneRisk of electrical shock - NoneWork with explosives - NoneRisk of radiation - NoneVibration - NoneThe typical noise level for the environment is:Very QuietQuietModerate NoiseLoud NoiseHearingAbility to hear callsAbility to hear instructions from physician/department staff/othersEEO/ADA StatementBrattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.Compensation Disclosure in Accordance with Vermont Act 155In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.

Outpatient Intake Representative

Brattleboro Retreat Brattleboro, VT

Job DescriptionJob DescriptionJob Summary: Plays a key role in supporting patients as they access outpatient services at the Brattleboro Retreat. This position serves as an initial point of contact for individuals seeking care and works to ensure patients feel informed, supported, and guided through the intake process. The Outpatient Intake Representative gathers and tracks information necessary to determine program eligibility and clearly communicates next steps while helping patients understand available services and participation requirements.This role actively assists patients in navigating the healthcare system by supporting patient portal setup and communications, answering questions, and ensuring patients have access to important information related to their care. The Outpatient Intake Representative also facilitates scheduling, reception functions, insurance verification conversations, and initial financial screening to help patients understand their insurance coverage and explore financial resources that may assist with accessing treatment.Through collaboration with Practice Management staff, clinical teams, Patient Financial Services, insurance payers, providers, and patients, the Outpatient Intake Representative works to reduce barriers to care and promote timely access to outpatient services. This role is essential in helping create a welcoming, respectful, and patient-centered experience for individuals seeking treatment.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Demonstrated customer service experience, preferably in a healthcare or patient-facing environment.Knowledge of or experience with admissions, reception, registration, and scheduling processes.Experience working with insurance payers (governmental and commercial), including eligibility verification, service coverage verification, and obtaining prior authorizations.Proficiency in Microsoft Office applications and comfort navigating electronic health record (EHR) systems and online insurance portals.Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.Ability to work independently, including setting priorities, establishing deadlines, and managing competing demands effectively.Excellent interpersonal and communication skills, including the ability to interact with patients in a respectful, compassionate, and professional manner.Strong critical thinking and problem-solving skills to assist patients in navigating administrative and financial aspects of care.Ability to effectively collaborate and communicate with patients, families, clinicians, team members, and other Brattleboro Retreat staff to support coordinated patient care.Cash handling experience preferred.QUALIFICATIONS:Associate’s degree in a related field preferred. A high school diploma or equivalent (GED) is required.Customer service experience required, preferably in a healthcare or patient-facing environment.Previous experience in admissions, registration, or centralized scheduling preferred.Insurance verification experience required, including familiarity with eligibility verification, service coverage, and prior authorization processes.ESSENTIAL DUTIES & RESPONSIBILITIES:Core CompetenciesIntake/Reception:Coordinate and manage required patient forms and documentation needed to determine program eligibility.Manage and track program packets to ensure all required information has been received, forms are completed, and documentation is uploaded promptly for eligibility review.Communicate program eligibility decisions (approval or denial) to patients and provide additional information regarding program expectations, next steps, and available resources.Manage program-specific patient portal communications, including responding to patient questions and assisting patients with portal setup and navigation.Perform front-end reception duties as needed to best support patient needs, including thorough patient check-in and check-out, answering and triaging incoming phone calls, and scheduling or rescheduling appointments.Maintain and update intake and workflow process documents as needed to support efficient operations and a consistent patient experience.Process and track program-specific referrals in a timely manner to support prompt access to services.Promote a positive patient experience by facilitating patient flow, notifying providers of patient arrival through the electronic health record (EHR), monitoring delays or no-shows, and communicating updates to both patients and clinical staff.Perform additional duties as trained, requested, or assigned by the Practice Manager to support patient access and clinic operations.Insurance Verification:Assist with verification of patient insurance eligibility and coverage for outpatient levels of care provided at the Brattleboro Retreat, including when prior authorization is required.Utilize online eligibility platforms and current and past EHR systems to confirm insurance information and benefits.Verify and update insurance information for new and existing patients, including changes to primary or secondary plans, loss of coverage, or identification of non-covered services.Contact insurance providers to obtain required prior authorizations or referrals when necessary.Communicate with patients regarding insurance verification outcomes, including expected financial responsibility and required co-payments due at or prior to appointments.Explain non-covered services to patients when identified through insurance portals or communication with insurance representatives and provide guidance on next steps when appropriate.Scheduling:Support provider scheduling by assisting with management of provider calendars, sending virtual appointment links, and contacting patients to schedule or reschedule appointments when needed.Collaborate with other outpatient programs to support scheduling and patient access needs, which may include:Anna Marsh Psychotherapy (individual and group therapy)PsychiatrySpecialty Medicine ClinicIntensive Outpatient Program (IOP) / Partial Hospitalization Program (PHP) Transcranial Magnetic Stimulation (TMS) ProgramAttend and complete all required annual trainings.Demonstrate work that reflects the integration of the Brattleboro Retreat’s mission and values, including compassion, respect, and patient-centered care.Maintain reliable attendance and punctuality to ensure consistent support for patients and clinical teams.8:15am - 5:15pm, Monday - Friday40 hrs/week