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Saint Albans Town
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Service Advisor
EmergencyMD
Saint Albans Town, VT
OverviewDCD Automotive/Nucar Automall of St. Albans is currently looking to add a Service Advisor to our busy team! As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required vehicle services and requirements.ResponsibilitiesGreeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings, and communicating them to the technicians, providing estimates to the consumer, and finalizing invoices.Streamline workflow in the automotive repair departments.Maintaining and following safety program.Performing other duties and functions as directed by management.QualificationsReliable, motivated, and driven to deliver quality workmanship and a superior customer experience.Continuously looking to learn and use new skills.Value a strong team-based workplace.Flexible, patient, and calm when working in a fast-paced environment.Focused on meeting goals and targets.Excellent customer service and time management skills.Ability to work extended hours and weekends when required.1 to 2 years of retail Customer Relations and or Customer Service.Strong attention to detail.Strong interpersonal skills with the ability to build a team and work as a team.Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset.Ability to work well under pressure in a fast-paced, ever-changing high-volume environment.Education and/or ExperienceHigh School Diploma or equivalent requiredExtensive knowledge of the automotive industry and parts required1+ years of Previous service or advising experienceBenefitsCompetitive PayMedical, Dental, and Vision InsuranceShort and long-term disabilityCompany-paid Life InsuranceWe even offer Pet Insurance!401k with company contributionSchedule for work-life balancePaid Vacation, Personal, and HolidaysCustomer and Recruitment Referral Bonus ProgramsCareer Advancement OpportunitiesEmployee discounts on sales, parts, and serviceWe are excited about meeting you!Nucar Automall of St. Albans is an Equal Opportunity Employer, which operates in safe, drug-free facilities.#J-18808-Ljbffr
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