Customer Service Representative (Remote) Jobs in Stowe, Vermont

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Customer Service Representative

Seven Days Jobs Stowe, VT

Customer Service RepresentativeSupervisor: Business & Communications ManagerStatus: FLSA Non-Exempt, Collective Bargaining EmployeeHourly Wage: $31.86Hours of Work: Monday – Friday 8:00am – 4:00 pm | Summer Hours: Monday – Thursday 7:30 am – 4:30 pm; Friday 8:00 am – 12:00 pm | Hours outside of normal business hours maybe required occasionally.Summary : Reporting to the Business & Communications Manager, with day-to-day oversight by the Lead CSR, the Customer Service Representative is responsible for providing a high-level of customer service to Stowe Electric ratepayers. The CSR is responsible for answering phones, greeting customers, and handling any questions or concerns pertaining to customer accounts. This is an IBEW Local 300 Union position and as such is subject to language changes in the union contract.Essential Duties & Responsibilities This is not an all-inclusive list and is only intended to represent key areas of responsibility.Answers phones and addresses customer questions and concerns.Accepts customer payments either in person or over the phone.Posts cash receipts and ACH payments.Prepares daily bank deposits.Processes credit card and bank draft auto-pays twice a month.Updates Mountain Company Accounts spreadsheets with monthly kWh usage and amounts.Orders office supplies, organizes, and maintains supply closets.Creates work orders for final and clear meter readings.Prepares final and clear bills for owner and tenant accounts and adds corresponding notes to account. Mails and/or e-mails the final bill(s).Mails welcome packets to new account holders.Answers realtor questions pertaining to accounts; prints and faxes reports as requested.File maintenance, as needed.Prepares reports as requested.Runs and posts finance charges. Prepares DQ1 notices to be sent to customers for past due accounts. Runs DQ2 process 48 hours before the first disconnect day as an additional reminder for past due customers.Prepares and submits monthly Disconnect Reporting to Public Service Department.Prepares and reconciles Daily AR Balance report.Required availability during utility emergency/outage operations.Performs other duties as assigned.Qualifications Strong customer service skills.Basic knowledge of computerized billing systems.Ability to multi-task and work under pressure.Knowledge of Municipal Electric Utilities practices.Knowledge of Public Service Department Rules governing Electric utilities.Ability to define problems and draw conclusions.Education/Experience High School diploma or equivalent.2-5 years of billing/customer service experience.Fluent in computer usage, particularly the use of Word and Excel#J-18808-Ljbffr

Immediate Start

Entry-Level Sales Representative - Remote

Wood Agency Life Stowe, VT

Job DescriptionJob DescriptionAre you looking to break into the world of sales with unlimited income potential? Do you want the freedom to build your own business and control your own schedule? We're looking for driven, coachable, and goal-oriented individuals to join our growing team of Life Insurance Sales Representatives!About the RoleAs an independent (1099) Life Insurance Sales Representative, you'll work directly with individuals and families to help them find affordable life insurance coverage that meets their needs. This is a commission-only, entry-level opportunity—perfect for those who are self-motivated and ready to build a rewarding career.What You’ll DoConnect with prospective clients (inbound and outbound leads available)Educate clients on life insurance options and guide them through the application processBuild lasting relationships through excellent customer serviceWork independently and manage your own scheduleParticipate in team training and sales development programsRequirementsWhat We’re Looking ForNo prior sales or insurance experience required (training provided)Must be at least 18 years old and authorized to work in the U.S.Strong communication skills and a willingness to learnSelf-motivated, disciplined, and goal-drivenLife Insurance License (or willingness to obtain – we can help you get licensed!)BenefitsWhat You’ll GetHigh commission structure with performance bonuses100% RemoteWork-from-anywhere flexibilityOngoing training, mentorship, and support from experienced leadersThe opportunity to build your own book of business and residual incomePotential to move into leadership roles and build your own sales team

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Reception Desk Agent ($1,500 sign on Bonus!!)

Trapp Family Lodge Stowe, VT

Resort Front Desk Agent Provides first impression for the lodge guests arriving to the resort. Facilitates check-in and check-out, guest billing and satisfaction and coordinates support departments in the interest of guest service. Essential Duties and Responsibilities Include The Following. Other Duties May Be Assigned. Acquires knowledge of HOST and guest service functions Ability to provide thorough, professional and accurate information to guests, employees, callers and day visitors Stays current of all resort activities, upcoming events and groups in-house and working knowledge of family history. Be aware and alert of all guests and their needs- guests always come first. Checks guest in and out ensuring satisfaction and resolving all billing and rooming issues. Maintain clean and presentable registration/workplace. Maintain guest confidentiality. Provide guest with all available or requested information at all times. Handles guest complaints, suggestions or problems quickly, efficiently and courteously. Post charges in guest folios in HOST as needed. Books dining room reservations for all guests into our Open Table system. Handle current and previous guest folio questions, resolving to guest's satisfaction promptly and efficiently. Review daily activities/group spec sheets for current events. Review daily TRACE report and coordinate deliveries or other requests. Maintains availability awareness for walk-in sales opportunities. Enforces all cash handling, check and credit card policies, as well as general hotel policy. Maintain $400 cash bank. Process payments through computer, shift4 and cash drawer. Upholds hotels commitment to hospitality. Acquires information from shift and passes on pertinent information to next shift agent. Provide night auditor with complete and accurate shift work. Assist in training of new staff. Acts as liaison for other departments to ensure working relationships and communication. Keeps abreast of new rates, packages, tour operators and perspective groups. Reports work orders in HOTSOS completely and accurately. Books guest activities reservations through Peak Pro and collects payment for. Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving Technical Skills Customer Service Interpersonal Skills Oral Communication Written Communication Teamwork Visionary Leadership Leadership Quality Management Business Acumen Cost Consciousness Diversity Ethics Organizational Support Judgment Motivation Planning/Organizing Professionalism Quality Quantity Safety and Security Adaptability Attendance/Punctuality Dependability Initiative Innovation Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High-school diploma / Minimum of one year customer service experience, with office machines and cash handling; or equivalent combination of education and experience. Springer-Miller HOST property management system experience preferred. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Springer Miller Systems Property Management software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic cleaning chemicals and outside weather conditions. The noise level in the work environment is usually moderate.

Immediate Start

Electric Utility Customer Care Specialist

Seven Days Jobs Stowe, VT

A municipal electric provider is seeking a Customer Service Representative to assist with customer inquiries and account management. The ideal candidate will have strong customer service skills, knowledge of billing systems, and maintain a high level of service for electric ratepayers. Responsibilities include handling payments, updating account information, and preparing reports. A high school diploma and 2-5 years of service experience are required. This is a union position with various duties across the spectrum of customer service.#J-18808-Ljbffr

Immediate Start

Wedding Sales Manager

The Lodge at Spruce Peak, A Destination by Hyatt Stowe, VT

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Lodge at Spruce Peak, A Destination by HyattDirector of Sales & Marketing, The Lodge at Spruce Peak (Hyatt) SummaryAt Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!We are seeking an experienced and dynamic Wedding Sales Manager to join our sales team at The Lodge at Spruce Peak. The ideal candidate will be responsible for generating social group/event business, developing strong client relationships, and driving revenue through effective sales strategies for weddings, mitzvahs, galas, and more. This role requires an individual with strong leadership abilities, a proven track record in sales, and the ability to thrive in a fast-paced, results-driven environment.Sales Strategy & Execution:Develop and implement strategic sales plans to meet or exceed revenue targets for group business.Prospect, qualify, and secure group business from various market segments: weddings, mitzvahs and galas, etc.Manage the complete sales cycle, including identifying opportunities, negotiating contracts, and finalizing group bookings.Identify new market trends and customer needs to position the hotel competitively.Client Relationship Management:Build and maintain strong, long-term relationships with clients to ensure repeat business and high satisfaction levels.Serve as the primary point of contact for group clients, providing exceptional service and attention to detail.Host site visits and presentations to potential clients to showcase the hotel’s facilities and services.Collaborate closely with the Sales and Marketing teams, as well as other hotel departments, to ensure seamless execution of group bookings and events.Provide leadership and mentoring to junior sales staff, helping them develop their skills and achieve sales goals.Maintain a strong presence at industry events and networking functions to increase visibility and brand awareness.Contract & Proposal Management:Prepare and negotiate group contracts, proposals, and pricing, ensuring profitability while meeting the client’s needs.Review all contractual agreements and group requirements to ensure accurate and timely delivery of services.Performance Tracking & Reporting:Monitor and analyze sales performance against targets and industry trends, adjusting as needed to achieve goals.Provide regular updates and reports to the Director of Sales and Marketing and General Manager on group sales activities, progress, and financial outcomes.Assist with forecasting, budgeting, and revenue management for group bookings.At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.The Perks (vary by hours committed):Paid Time OffHeath Benefits - after 30 days!Winter- Ski Pass to Stowe Mountain ResortSummer- Golf Membership to Stowe Country ClubComplimentary and discounted stays at Hyatt Hotels worldwideOnsite Fitness MembershipEmployee discounts at the Spa & Restaurant Outlets401(k) MatchingAnd much more!Learn more about Spruce Peak and everything else we have to offer here!Pay Range: $60,000 - $72,000 per year.Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.QualificationsBachelor’s degree in Hospitality Management, Business, Marketing, or related field preferred.Minimum 3 years of sales experience in the hospitality industry, specifically within social group sales.Proven track record in generating and closing social group business in a hotel or event-related environment.Experience in managing client relationships is a plus.Strong negotiation, communication, and presentation skills.Exceptional customer service skills with a focus on exceeding client expectations.Ability to thrive in a fast-paced, target-driven environment.Proficiency in sales and hotel management software (e.g., Envision, Delphi, etc.).Ability to work evenings, weekends, and holidays as required.Strong organizational skills and attention to detail.A passion for hospitality and a deep understanding of the group sales market.We welcome you:Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Sales and Business DevelopmentIndustries HospitalityReferrals increase your chances of interviewing at The Lodge at Spruce Peak, A Destination by Hyatt by 2xGet notified about new Sales Manager jobs in Stowe, VT .Montpelier, VT $54,000.00-$125,000.00 3 weeks agoSouth Burlington, VT $108,000.00-$122,000.00 1 week agoSouth Burlington, VT $150,000.00-$200,000.00 4 weeks agoSouth Burlington, VT $108,000.00-$122,000.00 1 week agoStowe, VT $60,000.00-$72,000.00 1 week agoSales Representatives, Regional Sales Managers, Sales VP’s, and / or National Account Managers Colchester, VT $100,000.00-$120,000.00 1 week agoColchester, VT $85,000.00-$110,000.00 2 weeks agoSouth Burlington, VT $42,500.00-$45,000.00 4 days agoRemote Sales Career: Shape Your Future, Define Success Montpelier, VT $54,000.00-$125,000.00 1 month agoWork Remotely as a Sales Pro: Flexible Hours, Great Income South Burlington, VT $52,000.00-$65,000.00 4 days agoStowe, VT $85,000.00-$145,000.00 3 weeks agoSouth Burlington, VT $52,000.00-$65,000.00 4 days agoNew Business Manager - Vermont & The North Country Greater Burlington Area $75,000.00-$120,000.00 6 days agoMontpelier, VT $55,000.00-$65,000.00 2 weeks agoGreater Burlington Area $60,000.00-$90,000.00 4 months agoSouth Burlington, VT $52,000.00-$65,000.00 4 days agoSouth Burlington, VT $52,000.00-$65,000.00 4 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Posted 17 hours ago

Villa/Guest House Crew Leader/Self Checker ($1,000 Sign on)

Trapp Family Lodge Stowe, VT

Crew Leader For Villas and Guest HousesResponsible for leading a cleaning crew(s) for Villas and Guest Houses. Ensures that staff is trained to consistently meet the standards set. Provide support to the cleaners in the form of training, supervision, feedback, equipment, and supplies. Make recommendations for improvement.Inspects units upon completion of cleaning to ensure that all appliances/amenities are in working order, required inventory/supplies are in place for the guests and that the unit is ready for occupancy. Once units is inspected the self checking crew leader will release the unit to front desk or clean status using the phone.ESSENTIAL FUNCTIONS:Ensure compliance with standards set by property.Work alongside staff to clean Villas and Guest HousesTrain, coach, and provide feedback on the performance of assigned crew membersTake inventory daily and requisition needed supplies from Housekeeping Supervisor.Inspect Villas and Guest Houses as crew completes each unit using checklist; have any missed/deficient items corrected before guests check in.Update unit status in HOST via phoneCommunicate with Front Desk or Supervisor to issue any required work orders.Sign off on checklist for each unit when complete and ready for occupancyRelease unit to front desk or by phone systemCommunicate effectively, both verbally and in writing to provide clear direction in instructing Villa/Guest House cleaners in the details of their work. Communicate with the Supervisor/Manager regarding day-to-day activities, needs and performance of crew being supervised.Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.Evaluate condition of furniture, fixtures, decor, etc,. Make recommendations and assist in the coordination of projects.Attend department staff and various other related meetings to obtain and disseminate pertinent information.Other duties as assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEA High School degree and a minimum of 1 years experience in housekeeping. Experience that provides evidence that the candidate has (1) a good understanding of the role of the crew leader in providing guest satisfaction and maintaining positive employee relations; (2) the ability to communicate effectively with others, both orally and in writing; (3) the ability to work cooperatively with others to achieve guest satisfaction, (4) the ability to exercise mature judgment and (5) displays the initiative and attention to detail required to be an effective crew leader.OTHER SKILLS, CHARACTERISTICS OR QUALIFICATIONS:Must be customer focused and maintain a positive attitude at all times. Always maintain a presentable look and be willing to help customers or co-workers at any given time. Self motivated person who is able to remain focused even in extremely busy/stressful conditions; Must be able to be extremely detail oriented in work; Ability to multi-task and prioritize are essential.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel food and equipment; reach with hands and arms; talk or hear; and taste and smell. The employee is occasionally required to sit, climb or balance, stoop, kneel or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift, carry and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to oversee service throughout the units/department (peripheral vision and depth perception.)MUST HAVE RELIABLE TRANSPORTATION.

Customer Service Representative (Remote) jobs in Stowe