Jobs for Account Manager II

Strategic Account Manager

Strategic Account Manager Location: Ashburn VA preferred but will consider any VA locations. Hybrid 1: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Compensation: Base Salary + Sales Incentive Plan The Strategic Account Manager is responsible for the growth and retention of existing accounts to include upsells to a higher level of products/services based on business size and scope. Acts as a resource to team members and may assist with on-boarding of new sales associates. How You Will Make an Impact: Achieves retention and growth targets through expert execution of sales process. Cultivates deep trust-based relationships and develops comprehensive understandings of client needs and priorities. Acts as a consultative collaborative partner with brokers, consultants, and key decision makers. Develops strategic business plans to address broker and/or client needs. Conducts broker/agency education on pertinent topics. Acts as primary customer contact. Coordinates with internal partners to meet and exceed client expectations. Drives opportunities for additional growth and product sales. Be an industry and product expert at the local, state, and federal level; continuously updates knowledge in a rapidly changing environment. Provides consultative and strategic sales knowledge to Large Groups with a solid understanding of client and company objectives. Acts as a resource to team members and may assist with on-boarding of new sales associates. Minimum Requirements: Requires a BA/BS and a minimum of 6 years of sales experience; or any combination of education and experience which would provide an equivalent background. Sales license required where necessary or the ability to obtain within 60 days of hire. Preferred Skills, Experiences and Capabilities: Experience with office tools, cloud-based software, social media & collaboration tools strongly preferred. Ability to travel throughout VA preferred. Insurance experience preferred. Job Level: Non-Management Exempt Workshift: Job Family: SLS > Sales - Field Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

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Senior Account Manager - Business Sales

Verizon Ashburn, VA

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Whether you're continuously hunting and prospecting for new business or growing existing accounts, you'll consult with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately deliver a powerful return for customers while improving their business and growing our revenue. Identifying, developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques. Gaining new business and incremental revenue to meet sales targets. Retaining, managing and growing the existing customer base. Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions. Proactively establishing, building and maintaining relationships with key decision makers. Effectively presenting and creating multi product solution opportunities. Confidently demonstrating a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud, Security, ISP, VoIP and Google platforms. Tracking and reporting progress through the consistent use of a variety of sales force automation tools. Whether you're early in your career or a seasoned sales professional, join today and earn a competitive lucrative salary, which includes base pay and target individual-based commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales incentives. Compensation varies by geography and performance and experience. Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered! Best in class medical, dental and vision Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both. Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth. Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days) 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off) Up to $8k per year in tuition assistance Expand your knowledge through various industry certifications through Verizon's Get Certified program Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more. From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically Too good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career. What we're looking for... You're a self-motivated person who thrives on crafting the right solution to solve a client's problems. And you are great at explaining how complex technology can solve everyday business problems in a language people understand. Cold-calling feels like a sport to you because meeting new people and discovering their needs is what you enjoy. People seek you out for advice and counsel. You seek to win and take the initiative to close deals and help others around you. You act with integrity. You know that when the team wins, we all win. You'll need to have: Bachelor's degree or four or more years of work experience. Four or more years of relevant work experience. Experience in outside sales, prospecting and negotiation. Willingness to work in a mobile working model with travel within your assigned geographic sales territory. Expected travel may be up to approximately 50% of the time. Must be local to the Ashburn VA area. Valid driver's license. Even better if you have one or more of the following: A degree - Associates or Bachelor's Degree or certifications/college courses. Two or more years of business-to-business or outside sales experience, preferably supporting mid-market business customers. Experience in business acquisition and prospecting/cold calling. Experience in technology sales and educational i.e. SaaS sales experience, CRM, SalesForce or other client management tools, social media, etc. Strong presentation skills in a face to face and virtual environment. Experience in building and maintaining business relationships with all levels of client organizations. Ability to work in a fast-paced, self-directed, entrepreneurial environment. Ability of managing time and prioritizing tasks to accomplish goals. Ability to implement feedback and tailor your approach for success. **This mobile position supports a sales territory covering the Ashburn VA area and requires the successful candidate to live locally and possess territory knowledge. The role involves frequent travel within the region, with the majority of time dedicated to in-person field activities, such as meetings and customer visits. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Required Preferred Job Industries Other

Dynamic Environment

Account Manager

HSP Direct Ashburn, VA

HSP Direct is seeking an ambitious Account Manager to provide strategic leadership and direction to our political and non‑profit advocacy accounts. We are looking for an experienced relationship‑builder who can inspire others and take clients’ fundraising programs to the next level. If you’re passionate about leading dynamic teams and are enthusiastic about conservative politics…we want to meet!Who are we? HSP Direct is a best‑in‑class full‑service direct mail fundraising agency offering online fundraising, production services, graphic design, and list and data services through our affiliated companies. With over 100 non‑profit and political clients, we’re seeking highly motivated team members who share our passion for conservative politics.This is a full‑time, in‑office position located in Ashburn, VA. Remote work is not an option.Success Profile To be effective at this role you must be…Passionate about conservative politics and dedicated to achieving our clients’ missions.Accountable and results‑oriented , consistently holding yourself to a high standard.Self‑motivated , with the ability to work independently and drive your own success.Exceptional at building relationships , with a natural ability to connect and engage with diverse stakeholders.Goal‑driven , obsessed with achieving and surpassing client objectives.Proactive and efficient in communication , ensuring quick and effective follow‑up.Persuasive , able to influence others and lead teams to achieve ambitious goals.Solutions focused , willing to embrace challenges and solve problems.If this success profile does not describe you, please do not apply. This is a challenging role that will require hard work, humility, and a very high standard.Duties and Responsibilities You’ll build and maintain strong, trusted relationships with your clients and develop annual/election‑cycle program strategies to achieve clients’ specific fundraising goals.You’ll lead and motivate internal account teams to execute fundraising campaigns.Monitor progress against goals: anticipating risks, resolving issues, and quickly changing course when required to achieve client objectives.You will champion data‑driven decisions and seek out opportunities to optimize fundraising results through creative testing strategies.Qualifications Passion for conservative politics and causes.2+ years’ experience in marketing, advertising, fundraising, non‑profit, or politics.Demonstrated ability to build productive relationships with key contacts.Excellent communication and presentation skills – collaborative, diplomatic, and persuasive.A professional with a bachelor’s degree from an accredited college or university.If this challenge seems like a great fit for you and you would like a promising career path, please apply with a cover letter, resume, and salary requirements. Cover letter is required for consideration.Company Benefits Competitive salary commensurate with experience.Comprehensive benefits package including health, dental, and vision insurance.Annual staff events including field day, golf and spa outings, offsite Christmas party, and more.401(k) with company match.Generous PTO and holidays.MAHA approved snacks and drinks.Company goal trips.Onsite fitness center.Employment Eligibility In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. HSP Direct will not sponsor work visas.#J-18808-Ljbffr

Team Lead – Account Services Desk/Project Manager II (1583063)

Esmcorp Ashburn, VA

Best Match

Project Manager II

QTS Realty Trust Ashburn, VA

Project Manager II page is loaded## Project Manager IIlocations: Suwanee, GA: Ashburn, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R2026-0040The **Project Manager II** is responsible for driving the delivery of process and project solutions in support of business objectives and ongoing operations. The PM is a hands-on technical project management position with high visibility and large levels of responsibility. The PM is responsible for providing cross discipline leadership of projects ranging from business application and infrastructure implementations, to business change initiatives. Accountable for on time, on budget, high quality project delivery, the PM plans and manages the entire project, including Analysis, Design, Development Quality Assurance and Deployment. As a Project Manager, this role is expected to manage multiple high complexity, high risk, and or business critical projects; mentor more junior project managers/analysts; and actively champion and contribute to continuous improvement of PM best practices.**RESPONSIBILITIES,** other duties may be assigned.* Plan and manage multiple projects in support of QTS and will involve resources from a variety of locations and disciplines, both internal and external to the organization.* Work closely with the project team and business stakeholders to define the approach, activities and timelines for project execution, leveraging project management and product management best practices. Tailor standard project methodologies to define pragmatic approaches for specific initiatives.* Facilitate and support process improvement and business process reengineering efforts in critical areas directly impacting product development, client experience, sales, and revenue recognition.* Apply modern project management techniques to manage a project, achieving objectives of scope, quality, time and cost; organize and lead project status and working meetings; prepare progress reports; present to executive steering committee on a regular basis; proactively identify and mitigate project risks and issues; manage project changes; develop relationships with key business stakeholders.* Work closely with business groups to ensure the efficiency and effectiveness of solutions.* Hold project teams accountable for their project responsibilities and deliverables; proactively ensure that teams are "in sync" in terms of communication, schedules, issues, etc.; develop project teams by promoting empowerment, engagement and high quality deliverables.* Maintain a high level of knowledge about our services, systems, methods of delivery, implementation and support processes, and Service Level Agreements.* Work with business groups to balance conflicting demands for resources.* Champion continuous improvement and adoption of project management and product life cycle best practices using innovative ideas to increase effectiveness.* Develop processes and documentation and continually improve the organization's project methodology.* Seek to understand change impacts resulting from the project and leads the team in defining and executing change management plans. Proactively encourages cross-functional business involvement in projects, building trusting relationships with business counterparts to ensure alignment and buy-in to business and system solutions.* Apply best practices for operational excellence across all programs and initiatives.**BASIC QUALIFICATIONS*** Bachelor's, Computer Science, Business Administration or equivalent professional experience* Five or more years of progressively responsible experience managing a combination of software implementation, system integration, and business or organizational change management projects.* Proven experience managing technical projects using project management best practices* US Citizenship for this position is required by law due to federal customer contracts**PREFERRED QUALIFICATIONS*** Three or more years of professional experience in management consulting* Experience working in a Data Center or similar environment* MBA or related Master's degree* Experience in Organizational Change Management* MS Project experience* PMP and ITIL certifications**KNOWLEDGE, SKILLS AND ABILITIES*** Strong understanding of Project Management methodologies and the Product/systems life cycle. Able to blend and "right-size" these practices to fit the project and business need.* Driven, proactive and a do-er.* A strong communicator with the ability to pull out and summarize information and tailor communication style and content for a variety of audiences. Comfortable and confident presenting to executives.* Have an understanding of the "bigger picture". Be able to conceptualize where and how the project fits into the ' mission. Must be able to establish project goals, validate and confirm acceptance, challenge stakeholders, and hold stakeholders accountable.* Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.* Ability to facilitate resolution of technical issues. Capable of interpreting technical information and communicating this information to different audiences in a way they can understand.* Experience leading a variety of different types of projects including COTS implementations, system integration, infrastructure, business process.* Skilled in building trusted relationships with team members and project stakeholders.* Ability to effectively address and resolve conflict within and across teams**TOTAL REWARDS** This role is also eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company beneﬁts. This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:The pay transparency policy is available here:QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build,#J-18808-Ljbffr

Digital Account Manager

HSP Direct Ashburn, VA

Blitz Digital Group , an elite conservative, political, and non‑profit fundraising agency based in Northern Virginia, is seeking a dynamic political professional to provide exceptional service and value to our clients. The Digital Account Manager will play a central role in understanding our clients’ unique online fundraising goals and in developing digital fundraising programs that help fulfill our clients’ missions for a better America. Blitz Digital Group partners with the nation’s top non‑profit/issue‑advocacy organizations and political candidates and is building a high‑energy team right now to help conservatives have the greatest possible impact in 2026. Blitz Digital Group offers a powerful, collaborative, and fun culture where entrepreneurs thrive, and career growth is nearly unlimited.Success Profile – To be effective at this role you must be…Passionate about conservative politics and dedicated to achieving our clients’ missions.Accountable and results‑oriented , consistently holding yourself to a high standard.Self‑motivated , with the ability to work independently and drive your own success.Exceptional at building relationships , with a natural ability to connect and engage with diverse stakeholders.Goal‑driven , obsessed with achieving and surpassing client objectives.Proactive and efficient in communication , ensuring quick and effective follow‑up.Persuasive , able to influence others and lead teams to achieve ambitious goals.Solutions focused , willing to embrace challenges and solve problems.Primary Duties and Responsibilities:Develop and maintain strong, long‑lasting, productive client relationships.Serve as a trusted advisor and thought partner to key accounts, becoming an irreplaceable piece of the client’s business and consistently thinking about how to add additional value.Maintain a constant pulse on issues related to clients and their fundraising messaging.Develop and execute strategic fundraising plans based on client goals.Work collaboratively with your team to drive client success and track toward established goals.Required Skills, Experience, and Competencies:Ability to develop strong, trusted relationships with clients and key contacts.Demonstrated ability to communicate, present, and influence at all levels of the organization.Proven ability to manage multiple projects with strict attention to detail.Demonstrated ability to anticipate challenges and deliver client‑focused solutions based on customer needs.Hunger for continuous learning and development.Knowledge of digital channels and how they can be leveraged to achieve client goals.Experience in direct‑response copywriting.Some experience or willingness to learn to work with HTML for email design and formatting.BA/BS degree or equivalent.Experience working for non‑profits or political campaigns is a plus.Company DescriptionBlitz Digital Group and parent company HSP Direct, form an elite, Conservative, political, fundraising company based in Ashburn, VA. This is a full‑time in‑office position with a comprehensive benefits package including health, dental, vision, 401(k) with matching contribution, and bonus plan eligibility.If this challenge seems like a great fit for you and you would like a promising career path, please apply with a cover letter, resume, and salary requirements. Cover letter is required for consideration.Company Benefits:Competitive salary commensurate with experience.Comprehensive benefits package including health, dental, and vision insurance.Annual staff events including field day, golf and spa outings, offsite Christmas party, and more.401(k) with company match.Generous PTO and holidays.MAHA approved snacks and drinks.Company goal trips.Onsite fitness center.Employment Eligibility:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. HSP Direct will not sponsor work visas.#J-18808-Ljbffr

Account Manager - Enterprise

MBR Partners Ashburn, VA

MBR Partners are instructed to locate a Strategic Account Manager for our US clients in a remote role. Are you from a software background? Are you currently looking for a new opportunity with a global leader delivering mission-critical software? Our clients are innovators and pioneers that sit behind global systems, providing the highest levels of safety, security, and reliability.The clients help customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world.NASA space missions are among the key areas where they wield their power, along with other niche technological developments in the world of innovation. This represents an opportunity to shape the future of industrial, medical, automotive, telecommunications, aerospace, government, and defense solutions with cutting-edge technology.The Strategic Account Manager’s primary responsibilities include prospecting, qualifying, selling, and closing new business with one or a few strategic accounts.Responsibilities: Account and Customer Relationship ManagementAccurately forecast expected revenue and achieve/exceed quota targets.Gain access to and engage with C-level stakeholders, involving sponsors.Develop effective account plans to ensure revenue targets and growth. Build relationships within customer organizations to drive strategy.Understand customer’s technology footprint, growth plans, and competitive landscape.Lead designated territory, including account management, prospect profiling, and sales cycles.Demand Generation, Pipeline, and Opportunity ManagementGrow and manage the sales pipeline.Leverage support organizations and solutions to support sales efforts.Advance and close sales opportunities.Qualifications: Minimum of 12 years of experience in enterprise software sales, focusing on Linux-based solutions.Experience selling to Product Management, Engineering, and/or IT organizations.Proven track record of growing sales and exceeding targets in enterprise software.Deep knowledge of the enterprise Linux market, cloud, and edge computing technologies.Exceptional communication, negotiation, and relationship-building skills.Bachelor’s degree in Business, Computer Science, or related field; MBA or similar is a plus.Strong understanding of Linux, cloud, edge computing, and enterprise IT environments.Willingness to travel as needed.#J-18808-Ljbffr

Work Life Balance

Program Manager II (1583002)

Esmcorp Ashburn, VA

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA .Job Description and ResponsibilitiesESM is looking for a full-time Program Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX).Employee responsibilities include:Staffing and Resource ManagementQA and Performance ManagementKnowledge and Service Catalog ManagementTrainingTransition In/OutRequired Knowledge, Skills and Abilities (KSA)Excellent team skills, must be thorough, must have excellent communications skills, written and verbalAbility to work in a dynamic cross-organizational team environmentStrong dedication to provide quality customer serviceStrong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issueAbility to prioritize tasks and adhere to established deadlinesTake ownership of tasks and deliver without supervision while using their discretion to seek help necessaryDesired KSABe a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situationsCandidate must communicate effectively with team members, management, and government customerAbility and desire to research and develop creative solutions to unique problems with minimal supervisionExperience managing staff located in 2 or more geographically separated locationsMinimum Training, Education, and CertificationsA minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff.Bachelor's degree in related fieldPMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4Minimum ClearanceCBP Background Investigation (BI)Physical RequirementsAbility to sit, stand, walk for extended periods of timeAbility to use a computerAdditional RequirementsOther duties as assignedU.S. citizens or have Lawful Permanent Resident statusESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.#J-18808-Ljbffr

Operations Manager/Project Manager II (1583062)

Esmcorp Ashburn, VA

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Operations Manager/Project Manager II for an exciting opportunity located in Ashburn, VA .Job Description and ResponsibilitiesESM is looking for a full-time Operations Manager/Project Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:Oversee 24x7x365 TSD Tier I/II Operations that acts as the Initial point of contact for customer support for 300+ custom and COTS systems/applicationsEnsure TSD Tier I/II Operations staff perform in accordance with approved TSD procedures outlined in the TSD Knowledge articles and TSD agent handbooks- including call handling, ticket creation, troubleshooting, resolution, and escalation.Liaise between the TSD and an Enterprise Operations Center (EOC) for major incident handling, which includes identifying, escalating, monitoring, and verifying resolution for major incidents affecting multiple customers as well as issues and requests affecting high level "sensitive" VIP customers.Oversee TSD Tier II Operations, 24x7x365, for mobile device, email, and remote access support for customersOversee advanced (second level) remote troubleshooting for incidents related to: Mobile device issues, including issues with mobile service environment (e.g. AirWatch)Email and Microsoft Outlook accounts and functionalityPersonal Identity Verification (PIV) card access to customer systemsRemote Virtual Private Network (VPN) access to customer systems (e.g. Global Protect and Zscaler for VPN access)Remote access using the DHS Workplace (Workplace as a Service) toolMicrosoft Office productsWindows and Active DirectoryRemote software installationsSupports the Program Manager in accomplishing Program Management tasksRequired Knowledge, Skills and Abilities (KSA)Excellent team skills, must be thorough, must have excellent communications skills, written and verbalAbility to work in a dynamic cross-organizational team environmentStrong dedication to provide quality customer serviceStrong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issueAbility to prioritize tasks and adhere to established deadlinesTake ownership of tasks and deliver without supervision while using their discretion to seek help necessaryDesired KSABe a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situationsCandidate must communicate effectively with team members, management, and government customerExperience managing staff located in 2 or more geographically separated locationsMinimum Training, Education, and CertificationsA minimum of three (3) years of IT service desk supervisory experience with specific experience managing:24x7x365 Tier I/II customer service operations and at least 50 staffVolume of at least 3500 calls/contacts per week across channels (email, self-service, chat, phone, in-person/walkup)Leading Major Incidents including bridge calls, stakeholder communication and ticket escalationsBachelor's degree in related fieldRequired Certifications include PMI PMP, ITIL v4, HDI Desktop Support Manager or HDI Support Center Director (Preferred)Minimum ClearanceCBP Background Investigation (BI)Physical RequirementsAbility to sit, stand, walk for extended periods of timeAbility to use a computerAdditional RequirementsOther duties as assignedS. citizens or have Lawful Permanent Resident (LPR) statusESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.#J-18808-Ljbffr

Apps Leader – Senior Manager Account Delivery

DXC Technology Inc. Ashburn, VA

Apps Leader – Senior Manager Account Delivery page is loaded## Apps Leader – Senior Manager Account Deliverylocations: USA - VA - ASHBURNtime type: Full timeposted on: Posted 9 Days Agojob requisition id: 51565732**Job Description:****DXC Technology (NYSE: DXC)** helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .**Location:** Hybrid — candidates located within 25 miles of a DXC office are required to work onsite two days per week. **Preferred locations:** Plano, TX · Detroit/Farmington Hills, MI · Nashville, TN · New York City, NY · New Orleans, LA · Ashburn, VA · Tulsa, OK**Role Overview**The **Apps Leader –** Senior Manager Account Delivery is responsible for leading the end-to-end delivery and execution of Application practice in the Americas. This role ensures successful client delivery, performance excellence, and growth across Application SDLC – AI-led development, modernization, testing and application management. The leader will partner closely with Account Delivery Managers, Practice Leaders, and technical teams to drive value, innovation, and continuous improvement.**Essential Job Functions (edit as needed)*** Oversee delivery of Applications practice ensuring service levels, quality standards, and client expectations are consistently met.* Partner with clients to define business outcomes and align delivery with strategic objectives.* Drive end-to-end delivery and operational excellence parameters across Application engagements in the Americas driving a AI first approach across development, modernization, testing and management* Collaborate with Account Delivery Managers and technical leads to ensure effective execution and governance.* Manage delivery resources, budgets, and timelines across multiple workstreams.* Identify opportunities for innovation, automation, and process optimization leveraging AI and analytics.* Serve as the primary escalation point for delivery, ensuring timely issue resolution.* Contribute to account planning, financial performance tracking, and client satisfaction reporting.* Build strong client relationships to drive incremental growth and expand DXC’s footprint in Applications.* Stay current on emerging trends in cloud data platforms, generative AI, and advanced analytics to inform strategy and delivery.**Basic Qualifications (edit as needed)*** Bachelor’s degree in Computer Science, Data Science, Engineering, Business, or a related field (or equivalent combination of education and experience).* Typically 10+ years of experience in IT delivery, consulting, or program management, with at least 3+ years leading large Application practice or portfolio.* Proven track record in growing the business with deep customer relationships in minimum 1-2 industry verticals preferably FSI, TMT, Auto & Manufacturing.* Proven track record managing complex, cross-functional delivery initiatives.* Strong understanding of SDLC, cloud platforms (AWS, Azure, GCP), and AI/ML project lifecycle.* Demonstrated ability to lead teams, influence stakeholders, and deliver high-impact outcomes.* Continuous learner with an interest in emerging AI trends and technologies.**Other Qualifications (edit as needed)*** Advanced degree (MBA, MS in Information Technology related discipline) preferred.* Relevant certifications such as Project Management/Agile, Cloud / AI preferred* Excellent communication, leadership, and stakeholder management skills.* Ability to balance strategic vision with hands-on operational execution.**Work Authorization:** Must be legally authorized to work in the United States without requiring sponsorship now or in the future.**Work Environment:** Hybrid OfficeAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.**If you are an applicant from the United States, Guam, or Puerto Rico**DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters**. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.**Disability Accommodations**If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available *.*DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .#J-18808-Ljbffr

Security Account Manager – Client Services & Growth

jobr.pro Ashburn, VA

A global security solutions provider is seeking an Account Manager to oversee security services and operations for a portfolio of smaller clients. The role involves client service, problem resolution, and operational effectiveness. Candidates with experience in management positions such as Operations Manager or Site Supervisor will thrive in this position. The company offers competitive benefits including retirement plans, medical coverage, and flexible schedules, fostering a diverse and inclusive workplace.#J-18808-Ljbffr

Strategic Account Manager — Political & Nonprofit Growth

HSP Direct Ashburn, VA

A leading direct mail fundraising agency in Ashburn, VA is seeking an ambitious Account Manager to lead political and non-profit advocacy accounts. The ideal candidate will have a passion for conservative politics and experience in marketing, fundraising, or non-profit sectors. Responsibilities include building client relationships, leading internal teams, and optimizing fundraising strategies. This full-time role is office-based, offering competitive pay and comprehensive benefits, including health insurance and 401(k) with company match.#J-18808-Ljbffr

Posted 19 hours ago

Senior Account Manager - Business Sales

Verizon Ashburn, VA

Apply for the Senior Account Manager - Business Sales role at Verizon.When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What You’ll Be Doing:Identifying, developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead‑generation campaigns and modern social selling techniques.Gaining new business and incremental revenue to meet sales targets.Retaining, managing and growing the existing customer base.Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.Proactively establishing, building and maintaining relationships with key decision makers.Effectively presenting and creating multi product solution opportunities.Confidently demonstrating a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud, Security, ISP, VoIP and Google platforms.Tracking and reporting progress through the consistent use of a variety of sales force automation tools.To be a fit for this role, you need to have:Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Experience in outside sales, prospecting and negotiation.Willingness to work in a mobile working model with travel within your assigned geographic sales territory. Expected travel may be up to approximately 50% of the time.Must be local to the Ashburn VA area.Valid driver’s license.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.Even better if you have one or more of the following:A degree - Associates or Bachelor's Degree or certifications/college courses.Two or more years of business-to-business or outside sales experience, preferably supporting mid‑market business customers.Experience in business acquisition and prospecting/cold calling.Experience in technology sales and educational i.e. SaaS sales experience, CRM, SalesForce or other client management tools, social media, etc.Strong presentation skills in a face to face and virtual environment.Experience in building and maintaining business relationships with all levels of client organizations.Ability to work in a fast‑paced, self‑directed, entrepreneurial environment.Ability of managing time and prioritizing tasks to accomplish goals.Ability to implement feedback and tailor your approach for success.This mobile position supports a sales territory covering the Ashburn VA area and requires the successful candidate to live locally and possess territory knowledge. The role involves frequent travel within the region, with the majority of time dedicated to in‑person field activities, such as meetings and customer visits.Benefits And Compensation:Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well‑being benefits to investment in your education and career, we’ve got you covered!Best in class medical, dental and visionVerizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision‑making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentivesLucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short‑term disability, this benefit provides up to 16 weeks of paid time‑off)Up to $8k per year in tuition assistanceExpand your knowledge through various industry certifications through Verizon’s Get Certified programDiscounts up to 50% off on Verizon products and services, Fios, high‑speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.From employee discounts to pet insurance, we offer additional perks to ensure V‑teamers and their loved ones are supported holisticallyWhere you’ll be working:In this mobile role, you’ll primarily work from customer or field location(s), with occasional visits to a Verizon location for in‑person training and meetings.Scheduled Weekly Hours: 40Equal Employment Opportunity: Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Seniority levelAssociateEmployment typeFull‑timeJob functionSales and Business DevelopmentIndustriesIT Services and IT Consulting#J-18808-Ljbffr

Posted 19 hours ago

Senior Account Manager - Business Sales

Verizon Ashburn, VA

When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you’ll be doing...With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you’ll deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Whether you're continuously hunting and prospecting for new business or growing existing accounts, you’ll consult with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately deliver a powerful return for customers while improving their business and growing our revenue.Identifying, developing and qualifying leads within respective territory to drive additional sales opportunities through cold‑calling, partner‑selling, lead‑generation campaigns and modern social selling techniques.Gaining new business and incremental revenue to meet sales targets.Retaining, managing and growing the existing customer base.Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.Proactively establishing, building and maintaining relationships with key decision makers.Effectively presenting and creating multi‑product solution opportunities.Confidently demonstrating a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud, Security, ISP, VoIP and Google platforms.Tracking and reporting progress through the consistent use of a variety of sales force automation tools.Whether you’re early in your career or a seasoned sales professional, join today and earn a competitive lucrative salary, which includes base pay and target individual‑based commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales incentives. Compensation varies by geography and performance and experience.Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well‑being benefits to investment in your education and career, we’ve got you covered!Best in class medical, dental and visionVerizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student‑loan repayments, or a combination of both.Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision‑making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentivesLucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short‑term disability, this benefit provides up to 16 weeks of paid time‑off)Up to $8k per year in tuition assistanceExpand your knowledge through various industry certifications through Verizon’s Get Certified programDiscounts up to 50% off on Verizon products and services, Fios, high‑speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.From Employee discounts to pet insurance, we offer additional perks to ensure V‑teamers and their loved ones are supported holisticallyToo good to be true? Come see for yourself! From our in‑person new hire experience and award‑winning training programs to our inclusive culture of learning and amazing benefits, you’ll be able to apply your skills while elevating your career.What we’re looking for...You’re a self‑motivated person who thrives on crafting the right solution to solve a client’s problems. And you are great at explaining how complex technology can solve everyday business problems in a language people understand. Cold‑calling feels like a sport to you because meeting new people and discovering their needs is what you enjoy. People seek you out for advice and counsel. You seek to win and take the initiative to close deals and help others around you. You act with integrity. You know that when the team wins, we all win.You’ll need to have:Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Experience in outside sales, prospecting and negotiation.Willingness to work in a mobile working model with travel within your assigned geographic sales territory. Expected travel may be up to approximately 50% of the time.Must be local to the Ashburn VA area.Valid driver’s license.Even better if you have one or more of the following:A degree – Associates or Bachelor’s Degree or certifications/college courses.Two or more years of business‑to‑business or outside sales experience, preferably supporting mid‑market business customers.Experience in business acquisition and prospecting/cold calling.Experience in technology sales and educational i.e. SaaS sales experience, CRM, SalesForce or other client management tools, social media, etc.Strong presentation skills in a face‑to‑face and virtual environment.Experience in building and maintaining business relationships with all levels of client organizations.Ability to work in a fast‑paced, self‑directed, entrepreneurial environment.Ability of managing time and prioritizing tasks to accomplish goals.Ability to implement feedback and tailor your approach for success.This mobile position supports a sales territory covering the Ashburn VA area and requires the successful candidate to live locally and possess territory knowledge. The role involves frequent travel within the region, with the majority of time dedicated to in‑person field activities, such as meetings and customer visits.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.Where you’ll be workingIn this mobile role, you’ll primarily work from customer or field location(s), with occasional visits to a Verizon location for in‑person training and meetings.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award‑winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part‑timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.The salary will vary depending on your location and confirmed job‑related skills and experience. This is a commission based position with the potential to earn more. For part‑time roles, your compensation will be adjusted to reflect your hours.#J-18808-Ljbffr

Posted 19 hours ago

Immediate Start

Program Manager II

Clearance Jobs Ashburn, VA

Program Manager IIFor more than a decade, Karthik Consulting has been a reliable and trusted advisor to our government customers, providing independent and unbiased recommendations and solutions to mitigate risk and help solve IT issues. We bring the innovation, passion, and agility of the commercial sector to meet the unique challenges of this competitive space. Karthik Consulting is seeking a Program Manager II with the below skillset.Position Overview:The Program Manager II serves as the primary contractor point of contact for the Contracting Officer Representative (COR) and government senior-level managers, providing comprehensive oversight of the Technology Service Desk services supporting over 65,000 CBP employees, contractors, and trade partners across 1,800+ locations worldwide.Essential Functions:Strategic Leadership: Direct the overall program management of 24x7x365 technology service desk operations, ensuring seamless delivery of Tier I, Tier II, and ACE Account Service Desk support across multiple geographic locations.Government Relations: Serve as the principal interface with CBP leadership, maintaining regular communication with the COR, program office, and senior government officials regarding operational performance, strategic initiatives, and program outcomes.Performance Management: Oversee achievement of all Acceptable Quality Levels (AQLs), including ?85% Service Level Answer Time, ?90% Email Processing, and ?80% First Contact Resolution metrics.Risk Management: Identify, assess, and mitigate operational risks while ensuring continuous compliance with DHS security requirements and CBP enterprise architecture standards.Resource Optimization: Direct staffing strategies that maintain adequate coverage across three primary locations (Ashburn, VA; Orlando, FL; San Antonio, TX) while managing complex background investigation timelines.Required Qualifications:Minimum five (5) years of experience managing a 24-hour a day, 7-day per week Information Technology service desk operation with at least 50 staff members.Demonstrated ability to lead large, geographically distributed teams while maintaining high performance standards and customer satisfaction ratings.Comprehensive understanding of ITIL best practices, service management tools (ServiceNow), and federal IT security requirements.Must obtain and maintain favorably adjudicated CBP T4 or T5 background investigation.Exceptional written and verbal communication skills with proven ability to brief senior government officials and prepare comprehensive program reports.Preferred Qualifications:Previous experience managing federal IT service desk operations.Knowledge of CBP systems and applications.Project Management Professional (PMP) certification.ITIL Foundation or higher certification.Experience with Amazon Connect call management systems.Performance Metrics:Customer Satisfaction: ?90% favorable ratings.Operational Event Handling: ?90% events properly notified and documented.Program Management Quality: ?90% quality score on deliverables.Team Performance: Achievement of all established service level agreements.Primary Duties and Responsibilities:Strategic Leadership and Government Relations:Serve as Primary COR Interface: Function as the contractor's principal point of contact for the Contracting Officer Representative (COR) and government senior-level managers.Government Briefings: Brief TSD government leadership on daily, weekly, and/or monthly performance as requested.Strategic Communication: Maintain regular communication with CBP leadership regarding operational performance, strategic initiatives, and program outcomes.Staffing and Resource Management:24x7 Supervisory Coverage: Schedule and supervise contractor personnel, ensuring appropriate coverage across all tasks and ensuring staff supports one task at a time.Monitor Workforce Management: Continuously monitor and manage the TSD's call, chat, email, and ticket workflow, adjusting staffing and assignments to mitigate impact of call volume spikes and/or staffing shortages.Multi-Location Supervision: Ensure supervisory coverage on all shifts as well as at least one supervisor covering each associated location (Ashburn, Virginia; Orlando, Florida; San Antonio, Texas).Background Investigation Management: Follow CBP policies and procedures for timely onboarding and off-boarding of contract staff, including ensuring all prospective contractor personnel complete background investigation (BI) forms within 30 days of notification of eligibility.Quality Assurance and Performance Management:Performance Oversight: Ensure contractor performs all functions and meets performance objectives identified in the PWS, including Addendum A Quality Assurance Criteria and Measurements.Real-time Monitoring: Continuously monitor staffing, agent availability/productive status, and contact volume to ensure contact handling is performed within service delivery objectives.Operational Event Management: Identify and report "operational events" (spikes in volume and/or wait times) to government in a timely manner, and provide an "after action report" that identifies root cause, actions taken to mitigate, and plans for improvement after each operational event.Process Compliance: Ensure work performed by contract personnel complies with existing CBP TSD Processes and Procedures and provide objective evidence of compliance as requested.Continuous Improvement: Identify ways to maximize and continuously improve First Contact Resolution (FCR).Deliverable Management:Document Delivery: Deliver effective Standard Operating Procedures (SOPs), performance reports, and other deliverables (outlined in Section 6 of the PWS) accurately and on time.Customer Feedback Integration: Review and respond to customer feedbackincluding from customer satisfaction surveys and from customers reaching out directly to TSDand apply that feedback to continuous improvement initiatives.Lead Improvement Initiatives: Drive customer-focused improvements in resource planning, management, and training.Analyze Support Trends: Analyze trends in incoming support requests to devise methods to reduce incoming call and email volume.Knowledge and Service Catalog Management:Technology Support Planning: Provide input and guidance concerning support requirements related to new technologies introduced to CBP that require TSD supportincluding identifying and flagging knowledge articles for revision and identifying knowledge gaps for potential knowledge article creation.Template Management: Manage the development, revision, and use of templates and scripted responses for trouble tickets and email correspondences (currently 10 active ServiceNow ticket templates and 200 pre-scripted email responses).Knowledge Management Collaboration: Assist the government Knowledge Management team in maintaining TSD's Knowledge Management System (KMS) library of roughly 500 articlesincluding reviewing, creating, and updating KMS documents as support needs require.Self-Service Catalog Support: Assist in the creation and management of self-service catalog items.Training Oversight:Training Program Management: Ensure contract personnel are adequately trained in the tools, processes, procedures, and customer service best practices required to perform the services outlined in the PWS.Curriculum Implementation: Follow existing formal training curricula for new hire training as well as refresher and remedial training for experienced agents.Training Evaluation: Monitor "post training" work (including monitoring of new hires and work performed after recurring or remedial training) to ensure agents are following instruction provided in training.Compliance Training: Ensure contractor personnel take all government-mandated training within deadlines established by TSD Government Leadershiptracking completion of training and reporting to TSD government leadership.

Posted 19 hours ago

Operations Manager / Project Manager II

Agil3 Technology Solutions (A3T) Ashburn, VA

Operations Manager / Project Manager IIThe Operations Manager / Project Manager II is responsible for day-to-day management of operations under the contract. This role oversees staffing, scheduling, resource allocation, and operational performance to ensure Tier I, Tier II, and agency support services meet contractual performance standards. The Operations Manager coordinates with the Program Manager, Supervisors, and stakeholders to deliver consistent, customer-focused, and compliant IT service desk support.Key ResponsibilitiesManage daily operations, including call, chat, email, and ticket handling across Tier I, Tier II, and optional tasks teams.Implement and enforce the Operations Management SOP, ensuring processes are followed and adjusted for operational needs.Provide 24x7 supervisory coverage planning, including shift scheduling, workload balancing, and resource adjustments during high-volume periods.Monitor performance metrics (service levels, response times, resolution rates, AQLs) and implement corrective actions to ensure contractual compliance.Serve as the primary point of escalation for supervisors and leads regarding operational or staffing issues.Coordinate incident management and participate in major incident bridge calls, ensuring customer impact is accurately communicated and resolved.Deliver operational event reporting, including after-action reviews, root cause analysis, and recommendations for improvement.Oversee onboarding, training, and performance of Tier I and Tier II staff, ensuring compliance with training SOPs and CBP standards.Collaborate with Program Manager on Program Management Reviews (PMRs) and provide inputs to weekly and monthly reporting.Support incoming and outgoing transition activities, including knowledge transfer and staff integration.Maintain compliance with IT security policies, including handling of Personally Identifiable Information (PII).Coordinate with leadership to adapt operations to evolving requirements, including new technologies and applications.Minimum QualificationsEducation: Bachelor's degree in Information Technology, Business Administration, or related field. Equivalent experience may be substituted.Experience:Minimum 7 years of experience in IT operations management or service desk management.At least 3 years of IT service desk supervisory experience managing multi-site or 24x7x365 operations.Experience with ITIL-based service delivery, major incident management, and performance reporting.Strong background in staffing, scheduling, and resource allocation for large teams (50+ personnel).Certifications:ITIL v4 Foundation (required).PMP or equivalent Project Management certification (preferred).Skills:Strong leadership, communication, and interpersonal skills.Ability to manage high-pressure operational environments.Proficiency with IT Service Management (ITSM) tools (e.g., ServiceNow, Remedy).Analytical and problem-solving skills with focus on continual service improvement.Other RequirementsMust be a U.S. Citizen.Must pass background investigation.Willing to work flexible hours to support 24x7x365 operations.Occasional travel may be required.Company OverviewAgil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team.A3T offers excellent benefits to enhance the work-life balance, including:Medical InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term & Long-Term Disability401k Retirement Savings Plan with Company MatchPaid HolidaysPaid Time Off (PTO)Tuition and Professional Development AssistanceParking/Travel Reimbursement (metropolitan areas)

Posted 19 hours ago

Senior Manager Account Executive - Client Partner - Public Sector

DXC Technology Ashburn, VA

Public Sector Account ExecutiveCultivate and manage relationships with public sector clients, ensuring solutions are aligned with the unique needs of government agencies and public institutions to drive long-term satisfaction and mission success.Collaborate with cross-functional teams to deliver tailored solutions that support public sector transformation and ensure compliance with regulatory and procurement frameworks.Provide mentorship and strategic guidance to account executives and managers working with public sector clients, helping them navigate complex stakeholder environments and meet performance goals.Contribute to the development and execution of account strategies that identify opportunities for growth within government contracts, grants, and cooperative agreements.Serve as a trusted advisor to public sector clients, offering insights on policy trends, funding cycles, and technology modernization initiatives.Prepare and present reports and proposals that demonstrate the value and impact of services delivered to public sector stakeholders.Monitor public sector market dynamics, including legislative and budgetary developments, to inform account planning and strategic positioning.Represent the organization at public sector conferences, industry forums, and government-focused events to strengthen visibility and thought leadership.Bachelors degree in a relevant field or equivalent combination of education and experience.Typically 8+ years of relevant work experience, including at least 3 years in a similar role with a focus on public sector clients.Proven success in account leadership roles, particularly within federal, state, or local government environments, achieving revenue targets and building strong client relationships.Strategic Account Manager (CSAM) certification or equivalent is a plus.Strong leadership, strategic planning, and communication skills, with a track record of driving growth in the public sector.A continuous learner who stays current on public policy, procurement trends, and emerging technologies relevant to government clients.An advanced degree in public administration, business, or a related field is a plus.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Project Manager II

QTS Data Centers Ashburn, VA

Project Manager IIThe Project Manager II is responsible for driving the delivery of process and project solutions in support of business objectives and ongoing operations. The PM is a hands-on technical project management position with high visibility and large levels of responsibility. The PM is responsible for providing cross discipline leadership of projects ranging from business application and infrastructure implementations, to business change initiatives. Accountable for on time, on budget, high quality project delivery, the PM plans and manages the entire project, including Analysis, Design, Development Quality Assurance and Deployment. As a Project Manager, this role is expected to manage multiple high complexity, high risk, and or business critical projects; mentor more junior project managers/analysts; and actively champion and contribute to continuous improvement of PM best practices.Responsibilities, Other Duties May Be Assigned:Plan and manage multiple projects in support of QTS and will involve resources from a variety of locations and disciplines, both internal and external to the organization.Work closely with the project team and business stakeholders to define the approach, activities and timelines for project execution, leveraging project management and product management best practices. Tailor standard project methodologies to define pragmatic approaches for specific initiatives.Facilitate and support process improvement and business process reengineering efforts in critical areas directly impacting product development, client experience, sales, and revenue recognition.Apply modern project management techniques to manage a project, achieving objectives of scope, quality, time and cost; organize and lead project status and working meetings; prepare progress reports; present to executive steering committee on a regular basis; proactively identify and mitigate project risks and issues; manage project changes; develop relationships with key business stakeholders.Work closely with business groups to ensure the efficiency and effectiveness of solutions.Hold project teams accountable for their project responsibilities and deliverables; proactively ensure that teams are "in sync" in terms of communication, schedules, issues, etc.; develop project teams by promoting empowerment, engagement and high quality deliverables.Maintain a high level of knowledge about our services, systems, methods of delivery, implementation and support processes, and Service Level Agreements.Work with business groups to balance conflicting demands for resources.Champion continuous improvement and adoption of project management and product life cycle best practices using innovative ideas to increase effectiveness.Develop processes and documentation and continually improve the organization's project methodology.Seek to understand change impacts resulting from the project and leads the team in defining and executing change management plans. Proactively encourages cross-functional business involvement in projects, building trusting relationships with business counterparts to ensure alignment and buy-in to business and system solutions.Apply best practices for operational excellence across all programs and initiatives.Basic Qualifications:Bachelor's, Computer Science, Business Administration or equivalent professional experienceFive or more years of progressively responsible experience managing a combination of software implementation, system integration, and business or organizational change management projects.Proven experience managing technical projects using project management best practicesUS Citizenship for this position is required by law due to federal customer contractsPreferred Qualifications:Three or more years of professional experience in management consultingExperience working in a Data Center or similar environmentMBA or related Master's degreeExperience in Organizational Change ManagementMS Project experiencePMP and ITIL certificationsKnowledge, Skills and Abilities:Strong understanding of Project Management methodologies and the Product/systems life cycle. Able to blend and "right-size" these practices to fit the project and business need.Driven, proactive and a do-er.A strong communicator with the ability to pull out and summarize information and tailor communication style and content for a variety of audiences. Comfortable and confident presenting to executives.Have an understanding of the "bigger picture". Be able to conceptualize where and how the project fits into the ' mission. Must be able to establish project goals, validate and confirm acceptance, challenge stakeholders, and hold stakeholders accountable.Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.Ability to facilitate resolution of technical issues. Capable of interpreting technical information and communicating this information to different audiences in a way they can understand.Experience leading a variety of different types of projects including COTS implementations, system integration, infrastructure, business process.Skilled in building trusted relationships with team members and project stakeholders.Ability to effectively address and resolve conflict within and across teamsTotal Rewards:This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:

Strategic Account Manager

Elevance Health Ashburn, VA

Strategic Account ManagerLocation: Ashburn VA preferred but will consider any VA locations.Hybrid 1: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.Compensation: Base Salary + Sales Incentive PlanThe Strategic Account Manager is responsible for the growth and retention of existing accounts to include upsells to a higher level of products/services based on business size and scope. Acts as a resource to team members and may assist with on-boarding of new sales associates.How You Will Make an Impact:Achieves retention and growth targets through expert execution of sales process.Cultivates deep trust-based relationships and develops comprehensive understandings of client needs and priorities.Acts as a consultative collaborative partner with brokers, consultants, and key decision makers.Develops strategic business plans to address broker and/or client needs. Conducts broker/agency education on pertinent topics.Acts as primary customer contact.Coordinates with internal partners to meet and exceed client expectations. Drives opportunities for additional growth and product sales.Be an industry and product expert at the local, state, and federal level; continuously updates knowledge in a rapidly changing environment.Provides consultative and strategic sales knowledge to Large Groups with a solid understanding of client and company objectives.Acts as a resource to team members and may assist with on-boarding of new sales associates.Minimum Requirements:Requires a BA/BS and a minimum of 6 years of sales experience; or any combination of education and experience which would provide an equivalent background.Sales license required where necessary or the ability to obtain within 60 days of hire.Preferred Skills, Experiences and Capabilities:Experience with office tools, cloud-based software, social media & collaboration tools strongly preferred.Ability to travel throughout VA preferred.Insurance experience preferred.Job Level: Non-Management ExemptWorkshift:Job Family: SLS > Sales - FieldElevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Senior Account Manager - Business Sales

Verizon Ashburn, VA

When You Join VerizonYou want more out of a career. A place to share your ideas freely even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What You'll Be Doing...With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Whether you're continuously hunting and prospecting for new business or growing existing accounts, you'll consult with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately deliver a powerful return for customers while improving their business and growing our revenue.Identifying, developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques.Gaining new business and incremental revenue to meet sales targets.Retaining, managing and growing the existing customer base.Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.Proactively establishing, building and maintaining relationships with key decision makers.Effectively presenting and creating multi product solution opportunities.Confidently demonstrating a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud, Security, ISP, VoIP and Google platforms.Tracking and reporting progress through the consistent use of a variety of sales force automation tools.Whether you're early in your career or a seasoned sales professional, join today and earn a competitive lucrative salary, which includes base pay and target individual-based commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales incentives. Compensation varies by geography and performance and experience.Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!Best in class medical, dental and visionVerizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentivesLucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)Up to $8k per year in tuition assistanceExpand your knowledge through various industry certifications through Verizon's Get Certified programDiscounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holisticallyToo good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.What We're Looking For...You're a self-motivated person who thrives on crafting the right solution to solve a client's problems. And you are great at explaining how complex technology can solve everyday business problems in a language people understand. Cold-calling feels like a sport to you because meeting new people and discovering their needs is what you enjoy. People seek you out for advice and counsel. You seek to win and take the initiative to close deals and help others around you. You act with integrity. You know that when the team wins, we all win.You'll Need To Have:Bachelor's degree or four or more years of work experience.Four or more years of relevant work experience.Experience in outside sales, prospecting and negotiation.Willingness to work in a mobile working model with travel within your assigned geographic sales territory. Expected travel may be up to approximately 50% of the time.Must be local to the Ashburn VA area.Valid driver's license.Even Better If You Have One Or More Of The Following:A degree - Associates or Bachelor's Degree or certifications/college courses.Two or more years of business-to-business or outside sales experience, preferably supporting mid-market business customers.Experience in business acquisition and prospecting/cold calling.Experience in technology sales and educational i.e. SaaS sales experience, CRM, SalesForce or other client management tools, social media, etc.Strong presentation skills in a face to face and virtual environment.Experience in building and maintaining business relationships with all levels of client organizations.Ability to work in a fast-paced, self-directed, entrepreneurial environment.Ability of managing time and prioritizing tasks to accomplish goals.Ability to implement feedback and tailor your approach for success.**This mobile position supports a sales territory covering the Ashburn VA area and requires the successful candidate to live locally and possess territory knowledge. The role involves frequent travel within the region, with the majority of time dedicated to in-person field activities, such as meetings and customer visits.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.Where You'll Be WorkingIn this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.