Assistant (Operations) Manager Jobs: Explore Top Positions & Apply Today

Posted 20 hours ago

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Pharmacy Operations Manager

Walgreen Company Ashburn, VA, VA

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified Operations Manager, Operations, Pharmacy Technician, Pharmacy Manager, Customer Experience, Store Manager

Posted 20 hours ago

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Assistant Project Manager - Commercial Interiors - NoVA

Michael Page Ashburn, VA, VA

Rapid career growth opportunities Collaborative, tight-knit team culture About Our Client Our client is a well-established general contractor specializing in commercial interiors and renovations, with projects ranging from $200K to $5M (sweet spot $250K-$2M). They operate primarily in Northern Virginia and Washington, DC, and pride themselves on a close-knit team and strong reputation for quality work. Job Description The Assistant Project Manager - Commercial Interiors - NoVA will: Assist Project Managers with day-to-day project coordination and administration. Prepare and manage RFIs, submittals, and other project documentation. Support scheduling, budgeting, and procurement processes. Collaborate with field teams; occasional site visits as needed. Communicate effectively with clients, subcontractors, and internal teams. Contribute to preconstruction and estimating efforts when required. Ensure compliance with company standards and project specifications. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. The Successful Applicant The Assistant Project Manager - Commercial Interiors - NoVA will have: 1-3 years of experience in construction project management or related role. Strong organizational and communication skills; polished and professional demeanor. Familiarity with RFIs, submittals, and construction documentation. Exposure to preconstruction or estimating is a plus. Ability to thrive in a fast-paced environment and take initiative. Ambitious, detail-oriented, and eager to grow within the company. What's on Offer The Assistant Project Manager - Commercial Interiors - NoVA will receive: Competitive salary and benefits package. Clear career progression with mentorship from senior leadership. Opportunity to work on diverse, high-quality commercial projects. Collaborative team environment with strong company culture. Long-term stability with a growing, reputable contractor. Contact Carolyn Bayha Quote job ref JN-112025-6887140

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Assistant Manager

CycleBar Ashburn, VA

Overview CycleBar is the world's first and only Premium Indoor Cycling franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses. Responsibilities Work with Rider Experience Specialists to ensure pricing and promotional events and activities are clear Assist with managing the weekly schedule for maximum sales/profit (monitoring class attendance) Assist with the day-to-day operations of the studio. Must be proficient in using MindBody, Club Ready, Fitmetrix and Lead Speak software. Increase top line revenue by growing client attendance (new triers) and client retention (frequency) Identify new riders in each class and ensure they get special attention Offer new riders packages Identify existing customers who are low on their rider packages and help them renew/upsell Provide high level customer service to CycleBar clients, handling customer requests or concerns in a positive and timely manner Greet all customers entering the studio and develop relationships with recurring riders Respond to customer emails and inquiries in a timely manner Drive non-ride revenue (retail sales) Assist Studio Manager to execute marketing initiatives, event planning and charity rides within the studio Coordinate offsite events Identify charity event opportunities and assist with coordinating the marketing and execution of those rides Participate in photo shoots Actively engage on CycleBar social media sites Competitive Pay Complimentary CycleBar Classes at Studio I usually become friends with my co-workers and identify with my work. I work better when my daily activities (calls made, appointments held etc) aren't tracked on a regular basis. In past jobs, I have enjoyed the challenge of dealing with difficult or angry customers. In past sales roles, the majority of my customer interactions have been through phone calls or email not face to face. When it comes to a sales position, I strongly prefer a role where the majority of my time is spent managing and growing existing accounts, versus prospecting for new accounts. I consent to be contacted over SMS/Text for this job. By providing your phone number you agree to receive informational/marketing text messages from CycleBar - Ashburn, VA. Messages frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to cancel. #J-18808-Ljbffr

Assistant Manager

Domino's Pizza LLC Ashburn, VA

Assistant Manager Domino's Pizza has been the world's leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino's experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino's Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That's right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve. At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry! Job Description Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Essential Job Functions: Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager. Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented. Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service. Assists other team members to complete opening, closing, and preparation lists. Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries. Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment. Control cash by adhering to cash handling and reconciliation procedures. Fills in where needed to ensure customer service standards and efficient operations. Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards. Ability to identify labor or food cost, and with specific actions to impact those figures positively. Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved. Be knowledgeable of policies regarding human resources. Provide suggestions and recommendations to General and Regional Managers. Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications. Perform other duties as assigned. Company Wide Responsibilities: Promotes company policies and advocates for Team Washington Assures proper attendance and actions Provides and receives positive feedback and/or constructive criticism Maintains good communication with co-workers Serves as a resource for co-workers Cross-trains, learns how role interacts with other departments Works with manager and management to solve problems, providing suggestions as needed Maintains clean and organized work area, taking ownership of surroundings Maintains appropriate confidentiality in information Qualifications All your information will be kept confidential according to EEO guidelines. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to pass applicable Company background checks. Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders Superb ability to multi-task Ability to function in a dynamic, fasted paced environment Ability to adjust to changing priorities Ability to enter orders using a computer keyboard or touch screen Ability to take orders over the counter or phone Ability to work independently and as part of a team Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change Ability to lead the team on duty! Additional Information All your information will be kept confidential according to EEO guidelines.

Assistant Manager

Domino's Franchise Ashburn, VA

Job Description Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Essential Job Functions: Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager. Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented. Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service. Assists other team members to complete opening, closing, and preparation lists. Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries. Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment. Control cash by adhering to cash handling and reconciliation procedures. Fills in where needed to ensure customer service standards and efficient operations. Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards. Ability to identify labor or food cost, and with specific actions to impact those figures positively. Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved. Be knowledgeable of policies regarding human resources. Provide suggestions and recommendations to General and Regional Managers. Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications. Perform other duties as assigned. Company Wide Responsibilities: Promotes company policies and advocates for Team Washington Assures proper attendance and actions Provides and receives positive feedback and/or constructive criticism Maintains good communication with co-workers Serves as a resource for co-workers Cross-trains, learns how role interacts with other departments Works with manager and management to solve problems, providing suggestions as needed Maintains clean and organized work area, taking ownership of surroundings Maintains appropriate confidentiality in information Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to pass applicable Company background checks. Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders Superb ability to multi-task Ability to function in a dynamic, fasted paced environment Ability to adjust to changing priorities Ability to enter orders using a computer keyboard or touch screen Ability to take orders over the counter or phone Ability to work independently and as part of a team Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change Ability to lead the team on duty! All information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

Assistant Manager

Buffalo Wing Factory Ashburn, VA

Description This position plays a key role in the daily operations of our full-service, family-oriented restaurant, ensuring a welcoming environment and exceptional dining experience for every guest. This position supports the General Manager in overseeing front- and back-of-house operations, with a strong focus on customer service excellence. The ideal candidate is personable, attentive, and proactive in resolving guest concerns, setting the standard for hospitality and professionalism throughout the restaurant. In addition to guest relations, the Assistant Manager is responsible for assisting with ordering, inventory management, scheduling, and maintaining operational standards. This role requires strong leadership and mentorship skills, as the Assistant Manager helps train, motivate, and support team members to perform at their best. While prior restaurant management experience is preferred, candidates with proven customer service experience and demonstrated leadership ability are encouraged to apply, as on-the-job training and development will be provided. Requirements Proven experience in customer service; prior restaurant or hospitality experience strongly preferred Availability to work nights, weekends, and holidays as required by restaurant operations Strong interpersonal and communication skills with a guest-focused mindset Ability to assist with ordering, inventory management, and basic administrative tasks Demonstrated leadership potential, including the ability to mentor, train, and motivate team members Strong organizational and time-management skills in a fast-paced environment Ability to stand for extended periods and perform light lifting as needed Reliable, punctual, and adaptable to changing business needs #J-18808-Ljbffr

Assistant Manager

Wendy's Ashburn, VA

Assistant Manager Opportunity Quality is our recipe here at Wendy's. And like the fresh ingredients that go into our recipes, we want our employees to also be top-notch. Not only do we want you to provide customers with great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more. As an Assistant Manager, you will lead by example in your restaurant, coaching and developing team members so you and your store are successful. You will help run the business through high energy and standards. Effective time management, organizational skills, and communication skills are also essential. What else is in it for you? Same Day Pay Flexible Schedules Growth and Development Free Meals Retirement Plan (eligibility requirements) Group Health Insurance (eligibility requirements) We are an equal opportunity employer and recognize the strength that diversity brings to the workplace. This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations. Location: 20025 ASHBROOK COMMONS PLAZA, ASHBURN, VA 20147

Assoc. Manager, Operations Management

ClearanceJobs Ashburn, VA

Assoc. Manager, Operations Management The Agile Development Group in Ashburn, Va is looking for an Associate Manager within the Manufacturing Department that will manage the Composites Manufacturing and Manufacturing Technicians within the department. These teams support the manufacturing of next-generation technologies for advanced Unmanned Air Systems (UAS / UAV). In this role, the Associate Manager will plan and establish operational objectives for their team; lead, direct and review the work of direct reports to maintain workflow and productivity; and ensure weekly, monthly and/or annual objectives are achieved. This position provides input for hiring, firing, promotion, performance and/or compensation decisions for his/her direct reports. Strong communication skills are required in order to work with parties inside and outside of the department to explain and interpret policies and procedures, and to make improvements to processes. This position requires a practical knowledge in leading/managing projects, processes, and employees and it requires a strong knowledge in Machining and Composites Manufacturing. In this role, you will be a part of the Agile Development Group which is a division that specializes in developing disruptive, next-generation technologies for advanced Unmanned Air Systems (UAS / UAV), advanced radar systems, next-generation weapon systems, and other RF sensor technologies using small company agility and big company experience. Essential Functions: Manage the Composites Manufacturing and Machining/Tool Maker staff as well as the associated facilities and equipment. This includes activities such as: scheduling, task delegation, timesheet approval, Mid-year and Annual reviews, Career development, and Manpower analysis and staffing. Identification, planning, and coordination of Capital Equipment. Accountable for AS9100 compliance for the composites and machining areas. Support the management and audits of 5S, FOD, and Tool Control for the composites and machining areas on the shop floor. Support manufacturing efficiency targets and on-time delivery goals thru personnel accountability, training, planning and improvement efforts. Manage overhead spending budgets for the group and ordering of shop supplies and tooling. Promote new manufacturing process, techniques, and materials. Identify, lead, and support Lean Manufacturing initiatives. Provide technical input on DFM for composites, 3DP, and machined parts. Works with PM, IPT leads, and/or CAMs to provide ROMs / labor estimates. Qualifications: Bachelor's Degree with a minimum 6 years prior relevant experience. Graduate Degree with a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience. Ability to obtain US Government security clearance. Preferred Additional Skills: Working experience with execution of earned value management (EVM) Experience in manufacturing; preferably experience in Shop Operations. Operations Planning, Quality Assurance, Continuous Improvement also desirable. Prior experience in the deployment and use of Lean and 6 Sigma manufacturing tools/methods. Masters degree in relevant engineering field or related field and/or equivalent experience desired Experience and knowledge of manufacturing methods, specifically in composites, metals, and electronics. Experience leading small teams Prior experience in using computer-based project management tools associated with resource planning, scheduling and cost monitoring is desirable. Experience in creating and managing budgets for both operational and capital expenses Experience with technical writing, specifically work instructions and process documentation. Experience in aviation or military systems manufacturing Experience with creating and presenting performance metrics. Experience with Capital Equipment justification and BOEs Experience using Microsoft Office products Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment Excellent communication skills (written, verbal, & presentation) Experience with Power BI or data analytics Experience/certification in lean practices; 5S, six sigma, etc.

Work Life Balance

Assistant Store Leader (Assistant Manager)

7-Eleven Ashburn, VA

Assistant Store Leader (Assistant Manager)Apply Now (https://olivia.paradox.ai/co/7Eleven60Job?job_id=PAF-7E-97E4636F-1F6D-435F-B910-8586511789C3_2448_1740832630_0&posting_type=1) Save JobJob ID E_ASL_40050 Store-ID 40050 Address 22405 FLAGSTAFF PLAZA, ASHBURN, Virginia, 20148, United States Location Ashburn, Virginia Store Type Corporate Store Brand 7-ElevenRetail Assistant ManagerIf you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! We’re hiring immediately and focused and dedicated to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every time they visit. We offer full-time hours and a valuable management and leadership experience with competitive pay.What we bring:A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every time they visit.A strong “promote from within” philosophy providing advancement opportunities for all levels.Our benefits include:401K Plan (US only)RRSP Plan (Canada only)Premium pay for holidays workedPaid PTO PlansCoverage in medical, dental, life, and vision insurances availableMonthly bonus/incentive potentialTuition ReimbursementAdoption Assistance (US only)What you bring:Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees.Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.Ability to assist in implementing all merchandising and marketing programs.Competency in cash handling, fuel transactions, and promoting our loyalty program.Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.Excellent oral and written communication and intrapersonal skills.Proficient computer knowledge (Microsoft products preferred Word, Excel).A High School diploma or GED is preferred, but not required for candidates that have at least one year of Retail Management experience.A valid Driver’s License from the state of residence while maintaining automotive liability insurance during course of employment.The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link (https://tbcdn.talentbrew.com/company/7/pdf-link-storage/7-Eleven_US_Benefits_Summary_2025.pdf) .

Work Life Balance

Assoc. Manager, Operations Management with Security Clearance

L3Harris Technologies Ashburn, VA

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Assoc. Manager, Operations Management Job Code: 30780 Job Location: Ashburn, VA Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: The Agile Development Group in Ashburn, Va is looking for an Associate Manager within the Manufacturing Department that will manage the Composites Manufacturing and Manufacturing Technicians within the department. These teams support the manufacturing of next-generation technologies for advanced Unmanned Air Systems (UAS / UAV). In this role, the Associate Manager will plan and establish operational objectives for their team; lead, direct and review the work of direct reports to maintain workflow and productivity; and ensure weekly, monthly and/or annual objectives are achieved. This position provides input for hiring, firing, promotion, performance and/or compensation decisions for his/her direct reports. Strong communication skills are required in order to work with parties inside and outside of the department to explain and interpret policies and procedures, and to make improvements to processes. This position requires a practical knowledge in leading/managing projects, processes, and employees and it requires a strong knowledge in Machining and Composites Manufacturing. In this role, you will be a part of the Agile Development Group which is a division that specializes in developing disruptive, next-generation technologies for advanced Unmanned Air Systems (UAS / UAV), advanced radar systems, next-generation weapon systems, and other RF sensor technologies using small company agility and big company experience. Essential Functions: * Manage the Composites Manufacturing and Machining/Tool Maker staff as well as the associated facilities and equipment. This includes activities such as: scheduling, task delegation, timesheet approval, Mid-year and Annual reviews, Career development, and Manpower analysis and staffing. * Identification, planning, and coordination of Capital Equipment. * Accountable for AS9100 compliance for the composites and machining areas. * Support the management and audits of 5S, FOD, and Tool Control for the composites and machining areas on the shop floor. * Support manufacturing efficiency targets and on-time delivery goals thru personnel accountability, training, planning and improvement efforts. * Manage overhead spending budgets for the group and ordering of shop supplies and tooling. * Promote new manufacturing process, techniques, and materials. * Identify, lead, and support Lean Manufacturing initiatives. * Provide technical input on DFM for composites, 3DP, and machined parts. * Works with PM, IPT leads, and/or CAMs to provide ROMs / labor estimates. Qualifications: * Bachelor's Degree with a minimum 6 years prior relevant experience. Graduate Degree with a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience. * Ability to obtain US Government security clearance. Preferred Additional Skills: * Working experience with execution of earned value management (EVM) * Experience in manufacturing; preferably experience in Shop Operations. Operations Planning, Quality Assurance, Continuous Improvement also desirable. * Prior experience in the deployment and use of Lean and 6 Sigma manufacturing tools/methods. * Masters degree in relevant engineering field or related field and/or equivalent experience desired * Experience and knowledge of manufacturing methods, specifically in composites, metals, and electronics. * Experience leading small teams * Prior experience in using computer-based project management tools associated with resource planning, scheduling and cost monitoring is desirable. * Experience in creating and managing budgets for both operational and capital expenses * Experience with technical writing, specifically work instructions and process documentation. * Experience in aviation or military systems manufacturing * Experience with creating and presenting performance metrics. * Experience with Capital Equipment justification and BOEs * Experience using Microsoft Office products * Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment * Excellent communication skills (written, verbal, & presentation) * Experience with Power BI or data analytics * Experience/certification in lean practices; 5S, six sigma, etc. LI-KT1 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.bfb3568a-762b-4989-884b-a9682aa104ca

Assistant Manager Fast-Paced Pizzeria Leader

Domino's Pizza LLC Ashburn, VA

A leading pizza franchise is seeking an individual to oversee daily operations, ensuring high standards of customer service and food quality. The role requires managing team members, guiding food preparation according to brand standards, and supporting the General Manager in maintaining operational objectives. Ideal candidates must possess strong communication skills, the ability to multi-task, and a talent for leadership. Join a team committed to excellence and community service in Ashburn, Virginia. #J-18808-Ljbffr

Data Center Operations Manager — 24x7 Facility Leader

Amazon Ashburn, VA

A leading technology firm is looking for an experienced Data Center Facility Operations Manager to oversee critical physical infrastructure in a fast-paced environment. This role requires managing on-site teams, ensuring compliance with safety protocols, and supporting operational reliability. Candidates must have significant experience in people management, engineering services, and technical systems knowledge. The position is located in Ashburn, Virginia, and offers a competitive compensation reflecting market conditions.#J-18808-Ljbffr

Critical Operations Manager

QTS Realty Trust Ashburn, VA

Critical Operations Manager page is loaded## Critical Operations Managerlocations: Ashburn, VAtime type: Full timeposted on: Posted Todayjob requisition id: R2025-1329The **Manager, Critical Operations** is responsible for the Data Center facility technical strategy, continuous improvement, and development support. This role will support the electrical, mechanical, FLS (Fire, Life, Safety), and DCIM (Data Center Infrastructure management) platforms, and building and housekeeping items from a site operations standpoint. This role will collaborate with the Engineering Manager on technical operations and daily facility needs. This role will own the strategic projects and continuous improvement site items. This leader should have experience with mechanical and electrical data center infrastructure, codes, regulations, required and applied safety standards and practices, as well as data center remote hands and customer support. This role will oversee the teams who perform preventative and corrective maintenance on critical mechanical and electrical equipment. This role will suggest, plan, and implement measures that increase the energy efficiency of the facility. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. Maintain, establish, and implement facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws. Develop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, electrical, life safety, monitoring, and control systems. This includes, but is not limited to, developing, and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and accounting practices. Development of emergency response planning, response management and reporting of incident and emergency situations for all mechanical, electrical, associated controls and plumbing systems. Develop, direct, and monitor short-term and long-range business plans consistent with overall profit and growth objectives of the company that establishes operations standards for cost control, waste reduction, quality, safety, and an environmentally friendly community partner. Manage and oversee the execution of building and site cleanliness and preservation operations. Development and management of an effective operating and capital budget. Oversee operations budget to ensure compliance with organizational expenditure requirements. Partner with Development, Sales, Implementation, and Solutions Engineers to deploy and maintain customer environments. Conduct Sales and Customer tours and audits. Ensure the pro-active delivery of corporate services support, power services, COT (Critical Operations Technicians) headcount projections, planning, budgeting, capital projects, maintenance, and business continuity/disaster recovery. Help negotiate improvement project contracts as needed on leased and owned real estate. Confer with professional operations staff subject matter experts (SME’s) to find resolution to operational problems, develop and authorize operational procedures and approve all major estimates. Utilize comparative evaluations between mechanical, electrical, and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices. Ensure facilities’ mechanical, electrical, controls, monitoring, and fire-life safety systems compliance with all governmental regulatory operating guidelines. Obtain and keep current all necessary licenses, permits and certifications as required. Supervise, train, develop and coach employees. Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success. Facilitate Data Center space and cable plant design, implementation, and maintenance. Ensure teams performing equipment installs, managing tickets, communicating, completing tasks pertaining to computer hardware and/or software, and all incidents are resolved in a timely manner.BASIC QUALIFICATIONS Five or more years workplace or professional equivalent experience. Five or more years people leadership experience. PREFERRED QUALIFICATIONS Seven or more years data center environment or professional equivalent experience. Five or more years people leadership experience in a data center environment. Bachelor or Master degree in Business, Engineering, Architecture, Military Schooling, or professional equivalent experience KNOWLEDGE, SKILLS, AND ABILITIES Exceptional customer service Ability to analyze the operation of various systems, determine the cause of any problems or malfunctions and take corrective action as required. Ability to manage complex situations during off management hours - single point of contact. Strong written, verbal, and interpersonal skills Ability to effectively lead a team environment. The ability to acquire and apply job-related knowledge within set guidelines and expectations. Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids. TOTAL REWARDS This role is also eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company beneﬁts. This role may be bonus and equity eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:The pay transparency policy is available here:QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital#J-18808-Ljbffr

Project & Permitting Operations Manager

Generator Supercenter of Austin Ashburn, VA

Benefits:Bonus based on performanceCompetitive salaryFree food & snacksFree uniformsPaid time offDid you know?California is one of the states with the most power outages and there is strong demand for backup power solutions. This is a very exciting opportunity to be a part of addressing the fast-growing need for energy solutions in the Golden State.Company OverviewGenerator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting‑edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.Key Responsibilities:Project Management – 50%Coordinate and manage generator installation and service projects from start to finish.Serve as the primary point of contact between customers, technicians, subcontractors, and vendors.Create and maintain detailed project timelines to ensure efficient job scheduling and execution.Communicate job updates and next steps to customers throughout the process.Track progress across all active jobs and proactively resolve scheduling or execution issues.Permitting – 40%Prepare and submit permit applications to city and county departments for all installation projects.Follow up with municipalities to ensure timely permit approvals and inspections.Coordinate with inspectors, electricians, and install crews to meet permit and code compliance requirements.Maintain organized records of all permits, approvals, and inspection results.Office Management – 10%Greet walk‑in customers and handle inbound/outbound calls and emails with professionalism.Generate invoices, collect payments, and maintain customer records.Oversee office systems, supplies, and organization.Assist with onboarding, scheduling, and managing staff time and attendance.Support company operations by implementing office procedures and reviewing job folders for accuracy.We’d love to hear from you if you meet the qualifications below:Experience working with municipalities or permitting departments is highly preferred.2+ years of experience in project coordination, office management, construction, or permitting.High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in business, construction management, or related field).Strong organizational and time management skills with the ability to manage multiple projects simultaneously.Excellent communication skills—both written and verbal—for interacting with customers, city officials, and team members.Proficiency in Microsoft Office (Excel, Outlook, Word) and general comfort with scheduling and CRM software.Customer service experience with a professional and courteous demeanor.Ability to read and interpret project documents such as work scopes, permit requirements, or installation plans (helpful but not required).Problem‑solving mindset and the ability to work independently in a fast‑paced environment.Must be detail‑oriented and able to maintain accurate documentation.Valid driver’s license and reliable transportation (in case visits to city offices or job sites are needed).This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.#J-18808-Ljbffr

Senior Network Operations Manager

Internetwork Expert Ashburn, VA

A technology solutions provider in Ashburn, Virginia, is seeking a Technical Manager to oversee network infrastructure operations and ensure alignment with customer objectives. The ideal candidate will have over 6 years of experience in networking and project management. Responsibilities include managing technical personnel, monitoring systems performance, and leading troubleshooting efforts. Competitive salary and benefits offered.#J-18808-Ljbffr

Data Center Operations Manager

Inmotion Hosting, Inc. Ashburn, VA

InMotion Hosting is seeking a driven Data Center Operations Manager to lead our team. The Data Center Operations Manager is a hands‑on, working manager position that is responsible for leading our team to ensure server readiness, network maintenance, and inventory of hardware and software necessary for InMotion Hosting and our customers.What You’ll Do:Lead teams across multiple data centers and regions committed to providing highly reliable service and strong technical expertise to our customers and coworkers.Resolve open issues while ensuring that our uptime is always as high as possible.Provide server maintenance including hardware upgrades and replacements in our data centers.Ensure RMAs are handled through multiple vendors promptly.Mentor and develop staff members both within the systems team and the support team.Ensure checks on HVAC pressures, DC temperatures, power utilization, and “Amber checks” for errors are done regularly.Conduct training on how to handle the hardware and software portion of Evacs when needed.Participate in scheduled maintenance and ensure they are done according to company specifications.Oversee the ordering and handling of items in all data center locations.Provide direction and a point of escalation for data center staff in all locations.Ensure documentation is up to date and completed when new projects are pushed out.Serve as a point of communication for escalated issues from systems, data center technicians, and all other departments in the event of issues.Research the procurement of new data center locations, products, and projects when needed.What You’ll Get:Benefits include medical, dental, vision, disability, and life insurance optionsCustomizable 401(k) plans that include company matchingReimbursement for tuition, certifications, or professional membershipsAdditional paid time off to volunteer in your communityOpportunities for professional growth through company programsRecognition for your years of serviceWellness initiativesProfit Sharing twice yearlyThe opportunity to lead a team that is essential to the day-to-day of a growing companyIdeal Candidates Have:6+ years Linux-based system administration and data center engineering/operations experience.Previous leadership experience in a Data Center environment.Experience working within a budget and leveraging your resources.Experience managing implementation and troubleshooting of an enterprise data center environmentExposure to network and storage operationsWorking knowledge and practical experience in increasing technology footprints, ensuring uptime, and working with network, security, and systems engineers to produce quality solutionsExposure to HVAC management, power supply, UPS, cooling/heating.Proficiency in Python or other programming languages.Strong understanding of cloud-based virtualization technologies, including LXC, Virtuozzo/OpenVZ and OpenStack.Willingness to participate in on-call events and rotations.LocationAshburn, VA or Los Angeles, CAAbout Us:Founded in 2001, InMotion Hosting is a privately held provider of traditional web hosting and ultramodern XaaS solutions. InMotion Hosting has set itself apart from the competition with hundreds of thousands of customers, a permanent commitment to top support, and ongoing successes in technological innovation. These are exciting times at InMotion as we expand our brands to service the next generation of customer needs.You can see more information about our company culture and our current products and services by following these links:Meet the Founders of InMotion HostingWhy Work HereWhat We Offer Our CustomersCompensation:Annual base compensation of $120,000+ dependent on experience and skill set.#J-18808-Ljbffr

Manager Data Center Operations

Digital Realty, Inc. Ashburn, VA

The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not limited to:Engineering operations and core infrastructure maintenanceData center construction management, commissioning and start-upDelivery of data center services including colocation, connectivity, raised floor services and deploymentInstallation and management of all cable and network infrastructure supporting facility and customer connectivityTechnical event management including post-event root cause analysis and infrastructure repairWhat you’ll doExecute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers.Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements.Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar.Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices.Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers.Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty’s performance standards and scopes of work.Responsible for timely execution of data center services such as remote hands, customer installations and service requests.Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Property Manager).Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer’s core business and the business function of the customer’s local datacenter operation.Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case.Support Property Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications.Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.What you’ll need10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years’ experience managing or leading data center operations teams in a large scale mission critical environment. Bachelor’s degree in electrical or mechanical engineering preferred.Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.Experience managing a change control environment.Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.Knowledge of industry data center standards, policies & methodologies.Knowledge of performance management & critical awareness methods and implementation standards.Strong interpersonal, presentation and communication skills.Strong organizational skills and detail oriented.Experience managing own budget and analyzing expenses.Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCad.Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.A bit about usDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.What we can offer youOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.Apply today, take charge of your career and grow your talents with us.Health and SafetySafety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.Our Compensation PhilosophyDigital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.NOTESThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.#J-18808-Ljbffr

Senior Business Operations Manager

CyLogic Ashburn, VA

Excited to share that we’re opening a key role on our team, Senior Business Operations Manager. This position sits at the heart of our organization, partnering closely with leadership across sales, finance, engineering, and product to shape strategy, optimize operations, and drive scalable growth.If you love blending analytics with execution, thrive in cross-functional environments, and want to help build and commercialize new cloud-focused offerings in a fast-growing company, we’d love to meet you.Turn data, market insight, and cross-functional alignment into business impact.Responsibilities/Duties:Develop and maintain unit economics and margin models that reflect underlying cloud infrastructure and partner business models.Support revenue forecasting and scenario modeling for existing and new products and services.Evaluate new product and service concepts for commercial viability, including offer definition, target segments, unit economics, and recommended pricing and packaging.Monitor the market, partner ecosystem, and competitive landscape and synthesize findings into clear positioning, risks, and opportunities.Translate sales and partner feedback into structured business requirements, use cases, and messaging themes.Partner with engineering and sales teams to turn validated use cases into scalable, repeatable offerings including SKUs and launch plans.Support planning and execution of proofs of concept and special projects, including coordination of logistics across internal teams and external partners.Work closely with sales, finance, leadership, and periodically engineering to align on priorities, cost models, and execution plans.Use simple project management practices and tools to track work, manage deadlines, and keep stakeholders aligned across multiple concurrent initiatives.Identify opportunities to improve reporting, workflows, and decision support tools, and help design a more standardized pricing and deal structure process over time.Develop and maintain core productization assets such as internal materials, product requirement documents, and operational checklists.Perform other related duties as assigned.Experience and Core Competencies:Bachelor’s degree in a relevant field required; master’s degree preferred5+ years of experience in business operations, revenue operations, pricing, strategy, FP&A, management consulting, or a similar analytical and cross-functional role, preferably in a B2B technology or cloud infrastructure environment.Experience working in an early stage or growth stage startup environment.Strong quantitative and financial analysis skills, including advanced Excel modeling, unit economics, and scenario analysis.Proven ability to create clear written and visual communication, including presentations and customer- or partner-facing collateral.Proficiency with spreadsheet and data tools, Excel and Airtable preferably, and familiarity with CRM and marketing tools, preferably HubSpot.Physical Requirements: Lifting to 50 poundsFrequent sitting, walking, standing, bending.

Operations and Office Manager

Generator Supercenter of Austin Ashburn, VA

BenefitsBonus based on performanceCompany partiesCompetitive salaryFree food & snacksPaid time offTraining & developmentDid you know? California is one of the states with the most power outages and there is strong demand for backup power solutions. This is a very exciting opportunity to be a part of addressing the fast-growing need for energy solutions in the Golden State.Company OverviewGenerator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.Job SummaryAs the Operations and Office Manager at Generator Supercenter of Orange County, you are integral to the elevated customer experience; from greeting customers as they come into the store, fielding inbound and outbound calls, scheduling, and office organization.Primary Point of ContactGreet new and current customers at the front desk and promptly answer questions and concerns they may have.Coordinate and schedule installations with customers, work with the cities to get the permits for the jobs and generate invoices and collect payments.Manage inbound and outbound phone calls & emails from current and potential customers.QualificationsProven experience as an outstanding manager with strong experience in managing projects and operationsExcellent phone and email etiquette as well as a strong technical ability to utilize computer & phone systems.Work with cities to submit permit paperworkExcellent customer service skills and courteous phone mannerAdditional ResponsibilitiesSupports company operations by maintaining office systems and supervising staff.Maintains office efficiency by planning and implementing office systems and layouts.Review sales folders for accuracy.Designs and implements office policies by establishing standards and procedures.Contribute to team effort by accomplishing related tasks as needed.This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.#J-18808-Ljbffr

Operations Manager/Project Manager II (1583062)

Esmcorp Ashburn, VA

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Operations Manager/Project Manager II for an exciting opportunity located in Ashburn, VA .Job Description and ResponsibilitiesESM is looking for a full-time Operations Manager/Project Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:Oversee 24x7x365 TSD Tier I/II Operations that acts as the Initial point of contact for customer support for 300+ custom and COTS systems/applicationsEnsure TSD Tier I/II Operations staff perform in accordance with approved TSD procedures outlined in the TSD Knowledge articles and TSD agent handbooks- including call handling, ticket creation, troubleshooting, resolution, and escalation.Liaise between the TSD and an Enterprise Operations Center (EOC) for major incident handling, which includes identifying, escalating, monitoring, and verifying resolution for major incidents affecting multiple customers as well as issues and requests affecting high level "sensitive" VIP customers.Oversee TSD Tier II Operations, 24x7x365, for mobile device, email, and remote access support for customersOversee advanced (second level) remote troubleshooting for incidents related to: Mobile device issues, including issues with mobile service environment (e.g. AirWatch)Email and Microsoft Outlook accounts and functionalityPersonal Identity Verification (PIV) card access to customer systemsRemote Virtual Private Network (VPN) access to customer systems (e.g. Global Protect and Zscaler for VPN access)Remote access using the DHS Workplace (Workplace as a Service) toolMicrosoft Office productsWindows and Active DirectoryRemote software installationsSupports the Program Manager in accomplishing Program Management tasksRequired Knowledge, Skills and Abilities (KSA)Excellent team skills, must be thorough, must have excellent communications skills, written and verbalAbility to work in a dynamic cross-organizational team environmentStrong dedication to provide quality customer serviceStrong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issueAbility to prioritize tasks and adhere to established deadlinesTake ownership of tasks and deliver without supervision while using their discretion to seek help necessaryDesired KSABe a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situationsCandidate must communicate effectively with team members, management, and government customerExperience managing staff located in 2 or more geographically separated locationsMinimum Training, Education, and CertificationsA minimum of three (3) years of IT service desk supervisory experience with specific experience managing:24x7x365 Tier I/II customer service operations and at least 50 staffVolume of at least 3500 calls/contacts per week across channels (email, self-service, chat, phone, in-person/walkup)Leading Major Incidents including bridge calls, stakeholder communication and ticket escalationsBachelor's degree in related fieldRequired Certifications include PMI PMP, ITIL v4, HDI Desktop Support Manager or HDI Support Center Director (Preferred)Minimum ClearanceCBP Background Investigation (BI)Physical RequirementsAbility to sit, stand, walk for extended periods of timeAbility to use a computerAdditional RequirementsOther duties as assignedS. citizens or have Lawful Permanent Resident (LPR) statusESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.#J-18808-Ljbffr

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