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Customer Care Professional

VG CPA PC Ashburn, VA

Job Description Job Description We are seeking a Customer Care Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Company Description VG CPA PC is a full service accounting firm serving local, regional, national and international clients based out from Ashburn VA. We are growing our practice in the area and we are looking for a person who is comfortable taking this entry level position to grow into a staff accountant. This position is ideal for a teammate who is looking for a long-term full-time position The ideal candidate will have at least one year of tax preparation experience/accounting and have a Bachelor’s in accounting from an accredited college. Responsibilities include helping in tax preparation for individuals, partnerships, and corporations . You will work directly with our clients and as a team member to provide support to CPA's Company Description VG CPA PC is a full service accounting firm serving local, regional, national and international clients based out from Ashburn VA. We are growing our practice in the area and we are looking for a person who is comfortable taking this entry level position to grow into a staff accountant. This position is ideal for a teammate who is looking for a long-term full-time position\r\n\r\nThe ideal candidate will have at least one year of tax preparation experience/accounting and have a Bachelor’s in accounting from an accredited college. Responsibilities include helping in tax preparation for individuals, partnerships, and corporations . You will work directly with our clients and as a team member to provide support to CPA's

Best Match

Customer Care Representative

Tri Pointe Homes Holdings, Inc. Ashburn, VA

Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes DC Metro is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative in Ashburn, VA . Position Highlights: To deliver great customer experiences to homeowners, while following company expectations. Position Responsibilities: Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care departments policies and procedures (this includes communicating in person, phone, email or text). Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered). Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details. Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction. Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results. Perform quality control inspections and homeowner orientation within company guidelines. Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner. Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs. Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers. Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations. May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers. Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers. Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required. Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowners home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade. Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency. Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency. Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments. Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions. Regularly review Customer Care reports and data to identify and execute areas for improvement. Position Qualifications : High School diploma or GED required. A minimum of 3 months of demonstrated experience in home construction including Customer Care or repair; or an equivalent combination of education and experience. A minimum of 1 year of residential, customer care, or construction field experience is preferred, but not mandatory. Must possess a valid Drivers License. Physical Requirements: Frequent balancing, standing, walking, sitting, listening, and speaking. Extensive driving from location to location. Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds Tri Pointe Homes was recognized as a Great Place to Work-Certified company for 2021-2024. To find out more and view our certification click HERE. At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our companys strength relies on the diversity of the team and the unique, innovative ideas everyone contributes. Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices. We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

High salary

Customer Care Coordinator 1

PrideStaff Ashburn, VA

PrideStaff - 549390 [Customer Service Representative] As a Care Coordinator at PrideStaff, you'll: Coordinate patient care plans and manage healthcare services; Supervise the daily operations of a team to ensure productivity and quality standards are met; Facilitate communication between patients, families, and healthcare providers; Implement care plans and monitor patient progress; Manage patient records and ensure compliance with healthcare regulations; Provide support and resources to patients and families...Hiring Immediately >>

Customer Care Warranty Representative

Tri Pointe Homes Holdings, Inc. Ashburn, VA

Overview Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes DC Metro is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Warranty Representative. Position Highlights: To deliver great customer experiences to homeowners, while following company expectations. Position Responsibilities: Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care department’s policies and procedures (this includes communicating in person, phone, email or text). Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered). Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details. Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowner’s satisfaction. Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results. Perform quality control inspections and homeowner orientation within company guidelines. Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner. Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs. Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers. Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations. May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers. Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers. Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required. Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowner’s home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade. Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency. Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency. Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments. Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions. Regularly review Customer Care reports and data to identify and execute areas for improvement. Must be able to handle Home Warranty claims. Position Qualifications: High School diploma or GED required. A minimum of 3 months of demonstrated experience in home construction including Customer Care or repair; or an equivalent combination of education and experience. A minimum of 1 year of residential, customer care, or construction field experience is preferred, but not mandatory. Must possess a valid Driver’s License. Physical Requirements: Frequent balancing, standing, walking, sitting, listening, and speaking. Extensive driving from location to location. Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds. Compensation & Benefits: Base Salary: The expected Base Salary range for this position is between $33.89 to $41.15 per hour, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Bonus: This position is eligible for an annual performance-based cash bonus. Bonuses are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable incentive plan document. Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs. At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes. We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know. #J-18808-Ljbffr

High salary

Customer Care Representative

Tri Pointe Homes Holdings, Inc. Ashburn, VA

Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes DC Metro is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative in Ashburn, VA . Position Highlights: To deliver great customer experiences to homeowners, while following company expectations. Position Responsibilities: Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care departments policies and procedures (this includes communicating in person, phone, email or text). Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered). Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details. Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction. Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results. Perform quality control inspections and homeowner orientation within company guidelines. Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner. Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs. Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers. Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations. May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers. Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers. Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required. Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowners home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade. Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency. Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency. Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments. Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions. Regularly review Customer Care reports and data to identify and execute areas for improvement. Position Qualifications : High School diploma or GED required. A minimum of 3 months of demonstrated experience in home construction including Customer Care or repair; or an equivalent combination of education and experience. A minimum of 1 year of residential, customer care, or construction field experience is preferred, but not mandatory. Must possess a valid Drivers License. Physical Requirements: Frequent balancing, standing, walking, sitting, listening, and speaking. Extensive driving from location to location. Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds Tri Pointe Homes was recognized as a Great Place to Work-Certified company for 2021-2024. To find out more and view our certification click HERE. At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our companys strength relies on the diversity of the team and the unique, innovative ideas everyone contributes. Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices. We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

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