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High salary

Mobile Customer Support Specialist

Beyond SOF Ashburn, VA

The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support Directorate (ENTSD), Network Architecture and Engineering (NAE) Division provides management services and oversight of the CBP infrastructure to protect, defend and restore the confidentiality, integrity and availability of CBP mission essential data communications and applications. NAE ensures a standardized, high performance, and secure enterprise network architecture for the CBP enterprise that seamlessly integrates existing and emerging technologies. NAE, which comprise the Network Architecture Branch (NAB) and Network Engineering Branch (NEB), supports the CBP mission by delivering network architecture and network engineering services to OIT Program Directorate and Division customers and partners. Some of the key CBP technology partners consist of, but are not limited to, Cisco, Juniper, Brocade, F5, Infoblox, NetScout, Riverbed, Palo Alto, CA Technologies, Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to evaluate and implement emerging technologies, migrate to the cloud, support mobile platforms, and continually improve the performance, security, and availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites (CONUS and OCONUS) and 3 enterprise data centers with on-prem and cloud presence. Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance Clearance Preference: •CBP Full BI - 1st priority •Any DHS badge + DoD Top Secret - 2nd choice •DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated) Certification Requirement: None Job Roles & Responsibilities: This is an excellent client engagement role with the opportunity to grow working with a large enterprise network architecture and engineering team supporting our Federal customer. The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting "complex" Air watch or equivalent MDM systems. The Mobility Analyst supports the Solution Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues. This analyst may also support escalation and root cause analysis activities. Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure. Responsibilities include the support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security. This engineer is responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment. Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management. •Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions. •Support, maintain and troubleshoot Air watch systems •Support the design and implementation of simple MDM solutions •Address client queries over the phone and resolve mobile device related issues •Work with the Solution Architect to implement solutions •Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS •Follow and perform ITIL Incident, problem and requirements management •Develop and implement test strategies and documents results •Provides documentation, guidance and training to end-users as needed •Must be able to work with minimal supervision and possess excellent written and verbal communication skills. •Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect Education, Skill, and Experience Requirements: Bachelor's degree and at least 3 years' experience providing Information Assurance services to the DHS (preferred); without a degree 4 additional years of experience would be required: •2-4 years' work Experience as a System Administrator - supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc. •Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS •Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc. •Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech) •Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements •Must have great communication and documentation skills

High salary

Data Management Specialist

Howard Hughes Medical Institute Ashburn, VA

Primary Work Address: 19700 Helix Drive, Ashburn, VA, 20147 Current HHMI Employees, click here to apply via your Workday account. The Howard Hughes Medical Institute's Janelia Research Campus is a pioneering research center in Ashburn, Virginia, where scientists pursue fundamental questions in the life sciences. Our integrated teams of biologists, computational scientists, and tool-builders innovate research practices and technologies to solve biology's deepest mysteries. HHMI launched Janelia in 2006, establishing an intellectually enriching environment for scientists to do creative, collaborative, hands-on work. We share our methods, results, and tools with the scientific community. About the Role: HHMI's Janelia Research Campus Information Services serves the needs of researchers at Janelia in accessing and disseminating data and related information. It provides resources, guidance, and support in the management, curation, and dissemination of large data. The Data Management Specialist will support HHMI Janelia Research Campus' world-renowned research, with an expanding focus on large data sets and AI, by providing data management support, guiding data retention and dissemination, generating documentation, and training researchers. What We Provide: An opportunity to shape data management and open data at a world-class research institute in a supportive environment. A competitive compensation package that includes a 10% employer contribution to your retirement, up to $10,000 in educational reimbursement each year, and a significant budget for professional development. A competitive compensation package with comprehensive health and welfare benefits. Amenities that enhance work-life balance such as free on-site gyms, social and dining spaces, and convenient shuttle bus service! What You'll Do: Manage Janelia's Figshare and Protocols.io accounts; assist users with data posting, dissemination, support, troubleshooting, and training. Advise and support researchers with data and information dissemination via diverse resources, such as GitHub, Open Science Framework (OSF), AWS Public Data Registry, and Globus. Guide the production and support the execution of data-sharing plans, including when, where, and how data will be shared with other researchers or the public, particularly for post-publication studies (e.g., through repositories, publications, or restricted access). Understand and assist in specifying and complying with data-sharing restrictions, including embargo periods, licensing, or access levels prescribed by journals and contributing third parties. Work with the Director of Innovations and External Relations and the Office of General Counsel to prioritize data IP and licensing standards, e.g., Open Data Commons, Copyright, Open-Source terms, etc. Lead data and related records retention and archiving. Develop and deliver data management training programs, references on data resource costs, and guides covering repository selection for data dissemination. Support other Data and Information Services department initiatives as needed. What You Bring: Master's degree in information science, library science, or a technical discipline. PhD preferred. At least two (2) years of library, information technology, informatics, and/or scientific research experience. Experience in biological, computational research, or imaging preferred. Demonstrated experience working with one or more data science/statistical/computational tools such as Python, R, Jupyter, MATLAB, JSON, or SQL. Must be self-motivated, proactive, and willing to take on new challenges and solve problems with minimal supervision. Outstanding interpersonal skills and abilities, and comfortable working collaboratively in a team environment Physical Requirements: Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. #LI-BG1 Compensation and Benefits Our employees are compensated from a total rewards perspective in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, and a range of recognition and wellness programs. Visit our Benefits at HHMI site to learn more. Compensation Range $73,135.30 (minimum) - $91,149.12 (midpoint) - $118,844.86 (maximum) Pay Type: Annual HHMI's salary structure is developed based on relevant job market data. HHMI considers a candidate's education, previous experiences, knowledge, skills and abilities, as well as internal equity when making job offers. Typically, a new hire for this position in this location is compensated between the minimum and the midpoint of the salary range. HHMI is an Equal Opportunity Employer

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Senior Marketing Specialist

PrideStaff Ashburn, VA

Job Description Job Description Our client, a leading German manufacturer of electrical power monitoring hardware and software, is looking for a Senior Marketing Specialist . The Senior Marketing Specialist , reporting to the Marketing Manager, will be responsible for executing and managing a range of marketing initiatives and projects. This role includes overseeing all field marketing efforts, managing high-profile projects, and providing essential marketing support to internal stakeholders. We are looking for a strategic thinker who thrives in collaboration with cross-functional teams and marketing agencies, and who can navigate challenges in a dynamic, fast-paced, and rapidly growing environment. Compensation: $80-100,000k DOE + bonus Location: Ashburn, VA – Remote with up to 35% Travel Schedule: Mon – Fri, Standard Hours SENIOR MARKETING SPECIALIST RESPONSIBILITIES: Travel requirement: 25%-35% to the Ashburn office or customer sites and events across North America. Tradeshow facilitation: Coordinate all pre- and post-tradeshow activities for events attending and sponsoring, ensuring each event meets key performance indicators. Event presence management: Own and manage projects to build on company's presence at events by working with internal stakeholders to identify requirements and external resources for execution. Manage marketing projects: Collaborate with internal stakeholders to identify requirements and external resources for execution Content creation: Drive content development with internal authors and external resources using messaging goals and industry platforms. Promotional copywriting: Create captivating promotional copy for content through organic and paid marketing channels. Channel partner program support: Provide necessary marketing materials and support to channel partners. Promotional gear and printed content management: Maintain the online promotional gear shop, handle incoming business card requests, and manage the printed content shop. Process capturing: Maintain and update the Marketing SharePoint site, ensuring all documents and processes are current. SENIOR MARKETING SPECIALIST QUALIFICATIONS: Bachelor's degree in a related field and/or experience in the data center industry. 2-5 years of experience in marketing, with a focus on project management and/or field marketing. Strong organizational, process mindset, and multitasking skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team Must pass a background and drug screen. Benefits - once converted to client payroll: Medical, dental and vision Insurance: Anthem PPO + HSA – Employee contributes 20% of the monthly premium with company covering the remaining 80%. $3,000.00 / person or $ 6,000.00 / family for in – network providers deductible. HSA account with 2024 employer contribution of $3,000.00 for family plans and $1,500.00 for individual plans – prorated based on hire date. Short- and long-term disability. Life insurance 401K – 100% employer match up to 4% No wait period for any of our employment benefits Company Description Our mission: Consistently provide client experiences focused on what they value most. At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right! Company Description Our mission:\r\nConsistently provide client experiences focused on what they value most.\r\n\r\nAt PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!

Logistics Operations Specialist

E Z Export Inc Ashburn, VA

Job Description Job Description Full Time Position - Operations Specialist We are looking to add a member to our team! If you are driven, have initiative and want to feel like an important part of a company then apply. We take our employees as family and take the hiring process very seriously. Once trained, we do not like to micro manage our employees but rather provide them with the tools to preform without constant guidance and direction. Please do not apply if this is not a job that you feel you you are not comfortable with taking initiative and giving your best effort everyday. Responsibilities include but are not limited to: Operational duties to include coordination with shippers, customers, truckers, airlines and relevant parties for end to end management of shipments. Effectively execute the coordination of air and ocean shipments - including booking, planning, documentation, and tracking. Maintenance of files; production of internal documentation; updating shipment statuses; assisting and advising customers of shipment status; arranging deliveries; processing and distributing invoices; dealing with e-mail queries from customers; as well as ensuring that excellent standard of data accuracy is maintained in a timely and efficient manner. Complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable) follow-up with tracking and tracing and maintain strong data quality requirements. Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and overseas offices throughout the process and choosing proper routing appropriate to the customer's needs. Abilities to request, then negotiate, freight quotations by providing shipment details and verified freight details. Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings and services with carriers. Qualifications Freight Forwarding experience preferred Good working knowledge of domestic and international geography including countries, major cities, airport/seaports. Basic knowledge of U.S. Export controls and U.S. Customs regulations and other government agency requirements. Solid verbal and written communication skills with a focus on accuracy and attention to detail Strong PC skills a must (Microsoft office, outlook, word, excel) including the ability to quickly learn and incorporate new and/or vendor systems and applications Must have problem solving skills and outside the box thinking for quick solutions to action. Must have initiative to work and does not require micromanaging Experience: Logistics: 3 years (Preferred)

Schools - Behavior Specialist

ProCare Therapy Ashburn, GA

Job Description Job Description Minimum 1+ years Behavior Specialist experience required. ProCare Therapy is seeking a skilled Behavior Technician (RBT) to join a school district in Ashburn, GA for the 2024-2025 school year. If you are an enthusiastic professional with an active RBT certification from the BACB, we encourage you to apply! Registered Behavior Technician | Position Overview This position is a contract role for the upcoming school year, with the potential for renewal in the 2025-2026 school year. Candidates must be available to work during regular school hours, Monday through Friday. Compensation Details: Competitive hourly rate based on experience and qualifications Starting at $27+/hour Benefits: Weekly pay 401k matching Health, Vision, and Dental coverage through United Healthcare Competitive compensation package The school district is actively conducting interviews. Apply today to secure your opportunity! To be considered immediately, submit your resume and references to [email protected]. For any inquiries, feel free to contact Caroline Minter at 904-780-6897. Caroline Minter Account Executive [email protected] 904-780-6897

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Schools - Behavior Specialist

ProCare Therapy Ashburn, GA

Job Description Job Description Minimum 1+ years Behavior Specialist experience required. ProCare Therapy is pleased to present an incredible opportunity for a qualified Registered Behavior Technician (RBT) Job Type: Full-time contract position Onsite 24/25 school year Monday - Friday ASAP start - End of School Year Certified RBT 1:1 caseload with students with behavioral issues School Setting experience preferred Pay rate: $30-32 Qualifications: High school diploma or equivalent National RBT certification Benefits: Competitive compensation 401k matching Insurance offered: Health, Optical and Dental If youd like to learn more about this position, feel free to drop me an email with your updated resume. Im excited to assist you in exploring your next opportunity! Hannah Bordon Account Executive (904)-468-6701 [email protected]

Schools - Behavior Specialist

ProCare Therapy Ashburn, GA

Job Description Job Description Minimum 1+ years Behavior Specialist experience required. Job Title: Registered Behavior Technician (RBT) Location: Ashburn, GA Employment Type: Full-Time Start Date: ASAP Position Overview: ProCare Therapy is seeking a compassionate and dedicated Registered Behavior Technician (RBT) to join our team. The RBT will support students with autism and other developmental disabilities by implementing behavior intervention plans and working closely with teachers, special education staff, and families. This role is vital in fostering positive behavioral changes and enhancing the learning experiences of our students. Key Responsibilities: Implement individualized behavior intervention plans (BIPs) as designed by a Board Certified Behavior Analyst (BCBA) Collect and analyze data on student progress and behavior Provide direct support to students in the classroom and during non-academic activities Assist in the development of skills in communication, socialization, and daily living Collaborate with teachers and staff to create a positive and supportive learning environment Monitor and manage challenging behaviors, promoting positive behavior and effective coping strategies Communicate regularly with parents and caregivers about student progress and behavior goals Qualifications: High school diploma or equivalent (required); Associates degree or higher in a related field preferred Current RBT certification (required) Experience working with children, especially those with autism or developmental disabilities (preferred) Strong communication and interpersonal skills Ability to work effectively as part of a team and independently Patience, empathy, and a genuine desire to support students growth and success Compensation: $28 per hour Why Join Us: Supportive and collaborative team environment Opportunities for professional development and training Meaningful impact on students lives and learning journeys How to Apply: Interested candidates should submit their resume, cover letter, and references to [email protected] ProCare Therapy is an equal opportunity employer committed to fostering an inclusive and diverse environment for all students and staff. Jon Coyne Director of Educational Resources [email protected] (470) 489-1835

Schools - Behavior Specialist

ProCare Therapy Ashburn, GA

Job Description Job Description Minimum 1+ years Behavior Specialist experience required. ProCare Therapy is seeking a dedicated and passionate Registered Behavior Technician (RBT) for a full-time position in Ashburn, GA. This role will begin as soon as possible and continue through the end of the 2024/2025 school year. Position Details: Location: Ashburn, GA Start Date: ASAP End Date: End of school year Hours: Full-time (Monday-Friday, consistent school schedule) Population: School-aged students Responsibilities: Provide 1:1 or small group support to students, implementing behavior intervention plans (BIPs). Collaborate with teachers, school staff, and BCBA to monitor and track progress. Assist with data collection and reporting to ensure student success. Support students in developing positive social and behavioral skills. Qualifications: Active RBT certification (required). Previous experience working with children or in a school setting preferred. Strong communication and teamwork skills. Ability to work onsite. Why Join Us? Competitive hourly pay. Comprehensive benefits package for full-time employees (medical, dental, vision). 401k matching program. Supportive and collaborative work environment. How to Apply: If you're ready to make a positive impact on students' lives, wed love to hear from you! Please submit your resume and contact information to: Nati Raehl ProCare Therapy Account Executive Phone: 470-516-6817 Email: [email protected]

Logistics Operations Specialist

E Z Export Inc Ashburn, VA

Job Description Job Description Full Time Position - Operations Specialist We are looking to add a member to our team! If you are driven, have initiative and want to feel like an important part of a company then apply. We take our employees as family and take the hiring process very seriously. Once trained, we do not like to micro manage our employees but rather provide them with the tools to preform without constant guidance and direction. Please do not apply if this is not a job that you feel you you are not comfortable with taking initiative and giving your best effort everyday. Responsibilities include but are not limited to: Operational duties to include coordination with shippers, customers, truckers, airlines and relevant parties for end to end management of shipments. Effectively execute the coordination of air and ocean shipments - including booking, planning, documentation, and tracking. Maintenance of files; production of internal documentation; updating shipment statuses; assisting and advising customers of shipment status; arranging deliveries; processing and distributing invoices; dealing with e-mail queries from customers; as well as ensuring that excellent standard of data accuracy is maintained in a timely and efficient manner. Complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable) follow-up with tracking and tracing and maintain strong data quality requirements. Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and overseas offices throughout the process and choosing proper routing appropriate to the customer's needs. Abilities to request, then negotiate, freight quotations by providing shipment details and verified freight details. Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings and services with carriers. Qualifications Freight Forwarding experience preferred Good working knowledge of domestic and international geography including countries, major cities, airport/seaports. Basic knowledge of U.S. Export controls and U.S. Customs regulations and other government agency requirements. Solid verbal and written communication skills with a focus on accuracy and attention to detail Strong PC skills a must (Microsoft office, outlook, word, excel) including the ability to quickly learn and incorporate new and/or vendor systems and applications Must have problem solving skills and outside the box thinking for quick solutions to action. Must have initiative to work and does not require micromanaging Experience: Logistics: 3 years (Preferred)

Electrical Power Systems Study Senior Specialist

Pkaza Ashburn, VA

Job Description Job Description Electrical Power Systems Studies Engineer - Ashburn, VA or any City near a major airport! This challenging and unique role will have the opportunity to partner with all levels of engineering and design staff to develop power studies for projects once design has been completed. Design projects are primarily focused around critical power systems for new data centers and expansions to existing data centers in the hyperscale / colocation markets. They will have experience and in-depth knowledge of Electrical Power Distribution System design and installation. This person will work as part of the Engineering Team and interact closely with organizational leadership to complete Power Systems Studies. Working and communicating with internal team and clients effectively while following company's guidelines with company's goals, objectives and values in mind. Our client is a leader in Critical Facilities Engineering Design and Commissioning that has a national footprint and specializes in MEP and Controls. They provide design, commissioning, consulting and management expertise in the Critical Facilities Space. They have a mindset to provide reliability, energy efficiency, sustainable design and LEED expertise when providing these consulting services for Enterprise, Colocation and Hyperscale Companies. This career-growth minded opportunity offers exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. Responsibilities: Autonomous in day-to-day work with being given high level instruction on projects or assignments Execute and lead design teams and designs of complex scope, and coordinate activities of other personnel as needed Mentor engineers and assist with training and development to create a learning and growing environment Lead Power Systems Studies focused in the mission critical data center industry Independently perform Power System Studies for mission critical data center projects Evaluate Equipment: Assess equipment capabilities, ratings, and conditions (transformers, circuit breakers, capacitors, etc.); Determine if Equipment meets system requirements Lead efforts: proposal development, training / mentoring, and development of standards / automations to improve deliverables Conduct Power Systems Studies and produce reports along with final deliverables including breaker settings tables, TCC's, and arc flash labels Load Flow Studies: Analyze current and future system load to ensure power delivery without overloading components Short Circuit Analysis: Evaluate potential fault conditions to determine the system's response and ensure that equipment ratings are not exceeded. Protection Coordination: Study the settings of protective devices such as relays, circuit breakers, and fuses to ensure they coordinate correctly and provide optimal protection. Arc Flash Analysis: Conduct studies to determine potential arc flash hazards, calculate incident energy, and recommend safety practices and protective equipment. Transient Stability Analysis: Evaluate the power system's ability to maintain synchronism after large disturbances, such as faults or sudden changes in load, motor starting, etc. Develop proposals including project scope, schedule and budget Effective time management of project design team including forecasting resources and resource coordination Identify potential project scope changes; aid in development of strategies to minimize impact and changes from estimated costs and project deadlines QA/QC peer reviews for projects which candidate is not the engineer Optimize workflow and deliverables by developing templates, standards, automations, etc. Requirements: 8-15 year's Electrical Engineering experience Bachelor's Degree in Electrical Engineering or similar engineering degree Licensed PE / EIT a Plus Possess advanced knowledge of electrical topologies associated with mission critical facilities Experience designing electrical power systems for complex data center/mission critical facilities Experience with Protective Devices: relays, circuit breakers, and fuses with knowledge of how they function, what versions and device settings Understand ratings, capabilities, and conditions of various power system equipment SME of industry and safety standards related to power systems, with emphasis related to arc flash hazards and other safety-related matters Understand effects and requirements of connecting new generation or loads to existing systems Power system simulation software with one of the following: ETAP, PSS/E, SKM, Easy Power MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) Skilled at reviewing design drawings and equipment submittals Perform code analysis including selection of equipment, wiring, etc. to meet code requirements Conduct code analysis and possess advanced knowledge of electrical codes Analyze and prepare documents, reports and correspondence Client facing experience and at times serve as primary point of client contact on various projects Ability to successfully work independently; Self Starter and should prioritize well Effective communicator - both oral and written form (tech and non-tech) Proactive, resourceful, and a multitasker Exceptional organizational skills with an attention to detail Skilled in completing assignments accurately and in a timely manner Previous experience in the Military / Military Veterans a huge plus! Experience with Electrical / Mechanical: Navy nukes - EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc. Minimal Travel: 10-20% Submittal Instructions: Please apply directly by clicking the link below, alternatively you can forward your resume directly to: [email protected] After applying, if you have further questions, you may call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, https://www.pkaza.com/jobs/ If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate

Behavior Technician/Autism Specialist - Good Pay

Ability Builders ABA Co Ashburn, VA

Job Description Job Description Job Summary: Generous compensation for services (We pay above average for Registered Behavior Technicians and Behavior Technicians) plus bonuses and growth opportunities. Receive top-notch training and gain valuable experience • Administer ABA Therapy to clients diagnosed with autism spectrum disorder. Conduct trials for Discrete Trial Trainings (DTT), Conduct Natural Environment Training, and administer behavior modification protocols. Pair and build rapport with clients, treat families with dignity and respect and make sure to provide ABA services in the most efficient Inform and update case supervisors and families about schedule changes, case updates, and availability on regular basis. Keep supervisors informed about case updates, schedule changes, and availability Actively participate in supervision sessions and team meetings Behavior Technician specific requirement: Fulfill training requirements and demonstrate competence for potential RBT certification as needed for the role Adhere to our policies and procedures. We offer: We pay above average for Registered Behavior Technicians and Behavior Technicians plus bonuses and growth opportunities. Mileage reimbursement. Paid internal training. Reimbursement for external training Full-time BTs and RBTs receive: Group Health Insurance benefits, paid vacation, sick days, and personal days Flexible hours Requirements: High school diploma Must be 18 years of age Pass Background Check Current driver’s license in state of residence Strong oral and written communication skills. Committed, considerate, and flexible. At least 1 year of experience working with children RBT certification (for candidates who have 1 and a half year of experience in the ABA field)

Health and Wellness Specialist - Evenings One Loudoun

iCRYO - One Loudoun Ashburn, VA

Job Description Job Description Competitive pay with generous monthly commissions and bonuses! iCRYO One Loudoun is a new Health and Wellness Center that specializes in Whole Body Cryotherapy, Red Light Therapy, Infrared Sauna, Body Sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the experience they deserve. Position Overview: Our ideal candidate should have a dynamic personality and a passion for overall wellness and recovery. Must be energetic and ready to assist guests upon arrival. The Health and Wellness Specialist is responsible for assisting and educating guests in achieving their wellness goals with exceptional guest service, marketing through social media and attending community events. The Health and Wellness Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center. The Health and Wellness Specialist should be action oriented, customer service driven, ambitious, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team, to identify/solve problems, set expectations, goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision. ***Base pay plus commission*** Qualifications: • Ability to work a minimum of 12-30 a week with a flexible schedule including evenings and weekends. • Ability to comprehend and pass a number of iCRYO designed service exams following initial training. • Maintain good time management skills, good judgement, and ability to multi-task. • Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty. • Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner. • Meet or exceed minimum productivity requirements set by the company including sales goals. • Maintain professional appearance and positive attitude. • Maintain an environment of trust, communicate efficiently with managers and peers. • Must be able to complete ongoing and continued education. • Maintain a clean environment, uphold company standards. • Retail Sales Experience preferred but not required Powered by JazzHR 0JY4dIeXWv

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Health and Wellness Specialist - Days One Loudoun

iCRYO - One Loudoun Ashburn, VA

Job Description Job Description Competitive pay with generous monthly commissions and bonuses! iCRYO One Loudoun is a new Health and Wellness Center that specializes in Whole Body Cryotherapy, Red Light Therapy, Infrared Sauna, Body Sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the experience they deserve. Position Overview: Our ideal candidate should have a dynamic personality and a passion for overall wellness and recovery. Must be energetic and ready to assist guests upon arrival. The Health and Wellness Specialist is responsible for assisting and educating guests in achieving their wellness goals with exceptional guest service, marketing through social media and attending community events. The Health and Wellness Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center. The Health and Wellness Specialist should be action oriented, customer service driven, ambitious, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team, to identify/solve problems, set expectations, goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision. ***Base pay plus commission*** Qualifications: • Ability to work a minimum of 12-30 a week with a flexible schedule including evenings and weekends. • Ability to comprehend and pass a number of iCRYO designed service exams following initial training. • Maintain good time management skills, good judgement, and ability to multi-task. • Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty. • Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner. • Meet or exceed minimum productivity requirements set by the company including sales goals. • Maintain professional appearance and positive attitude. • Maintain an environment of trust, communicate efficiently with managers and peers. • Must be able to complete ongoing and continued education. • Maintain a clean environment, uphold company standards. • Retail Sales Experience preferred but not required Powered by JazzHR h0CpYeBVek

Health and Wellness Specialist - Weekends One Loudoun

iCRYO - One Loudoun Ashburn, VA

Job Description Job Description Competitive pay with generous monthly commissions and bonuses! iCRYO One Loudoun is a new Health and Wellness Center that specializes in Whole Body Cryotherapy, Red Light Therapy, Infrared Sauna, Body Sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the experience they deserve. Position Overview: Our ideal candidate should have a dynamic personality and a passion for overall wellness and recovery. Must be energetic and ready to assist guests upon arrival. The Health and Wellness Specialist is responsible for assisting and educating guests in achieving their wellness goals with exceptional guest service, marketing through social media and attending community events. The Health and Wellness Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center. The Health and Wellness Specialist should be action oriented, customer service driven, ambitious, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team, to identify/solve problems, set expectations, goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision. ***Base pay plus commission*** Qualifications: • Ability to work a minimum of 12-30 a week with a flexible schedule including evenings and weekends. • Ability to comprehend and pass a number of iCRYO designed service exams following initial training. • Maintain good time management skills, good judgement, and ability to multi-task. • Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty. • Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner. • Meet or exceed minimum productivity requirements set by the company including sales goals. • Maintain professional appearance and positive attitude. • Maintain an environment of trust, communicate efficiently with managers and peers. • Must be able to complete ongoing and continued education. • Maintain a clean environment, uphold company standards. • Retail Sales Experience preferred but not required Powered by JazzHR mQg0VoS7LO

Early Childhood - Enrollment Specialist Full Time/ Part Time

Kiddie Academy of Ashburn Ashburn, VA

Job Description Job Description Summary The Enrollment Specialist works with center staff to implement an enrollment process to ensure full occupancy of center. Builds strong relationships with local agencies, schools, towns, businesses and families to minimize vacancies and maximize referrals; assists families with completion of appropriate forms and in determining tuition fees; refers families that are eligible for assistance to local social service agencies. Duties Facilitate enrollment of children into center in accordance with center guidelines and policy. Maintain confidentiality of family records. Maintain a waiting list of interested children in anticipation of vacancies. Build and maintain relationships with local resources to maximize referrals. Maintain contact with local social service agencies. Coordinate marketing and community outreach efforts. Manage reporting as required by Center Director. Follow all center policies and state regulations. Maintain personal professional development plan to ensure continuous quality improvement. Requirements Minimum of 2 years of experience in the field. Excellent organizational, interpersonal, and technology skills. Ability to operate with minimal supervision, with initiative and discretion. Must clear full background check. Nice To Haves Previous child care experience Marketing enrollment Benefits Competitive Salary - Based on Education and Experience Bonus plans Paid Holidays Childcare Discount Paid Professional Development and Continuing Education 401K with matching About Us Kiddie Academy of Ashburn is a child care and daycare in Ashburn, VA offering early childhood education for every age and learning style. Our overarching Life Essentialsphilosophy, community-based care and commitment to health and safety gives your preschooler the physical, emotional, technological and cognitive foundation they need to thrive in school and in life. Kiddie Academy is an Equal Opportunity Employer. Key words: Childcare, Preschool, Daycare, Day Care, Academy, Children, Infant, Kids, Curriculum, Learning Center, Teacher, Assistant Teacher, Classroom, Pre-K, Kindergarten, Education, School, Infant, Toddlers, baby, nursery, nanny, classroom, education, child care, Early Childhood, educator

Future Opening: Customer Experience Specialist

British Swim School Ashburn, VA

Future Opening: Customer Experience Specialist Part Time Ashburn Responsive recruiter Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of the littlest. Compensation and Benefits (dependent on the franchise owner): + Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr + Birthday off and paid! + Flexible schedules - shifts are 3-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 4-8 pm and on weekends during the morning hours and early afternoons. The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience. Your Typical Responsibilities: + Setting up and taking down the pool deck area before and after each shift. + Checking water chemistry and temperature prior to swim lessons. + Ensuring that instructors operate with daily schedules. + Keeping lessons timings + Welcoming students and parents/guardians to the pool deck area. + Answering customers' questions about their account, their childs progress, or about the program. + Assist swim instructors and managers when needed during swim lessons. + Post media content and monitor social media platforms. Minimum Qualifications: + Excellent interpersonal communication and organizational skills. Have a responsible and professional demeanor. Preferred Qualifications: 1+ years of customer service experience. Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training. "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. Keywords Outgoing Customer Service Excellent verbal communication skills Nanny/Babysitter High School Student College Student Educator Compensation: $18.00 - $25.00 per month Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest. Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

Loan Specialist

RP PRO, LLC Ashburn, VA

RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. We're an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) that exclusively enables the missions of U.S. Federal agencies through superior mission support and technology integration. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! At RP, we take pride in who we are and what we deliver. RP Pro Services is seeking a highly qualified Loan Specialist to support a federal agency. The ideal candidates will possess strong organizational skills and excel in written and verbal communication. You will be detail-oriented and a strong team player with practical knowledge of loan administration and related documentation such as financial statements and credit instruments. Also important is the proven ability to provide financial analysis and extensive document preparation. Your Responsibilities: You'll perform a variety of tasks depending upon the division to which you are assigned including processing, origination, servicing, guaranty purchasing, and/or liquidating; but the majority of the time (not less than 60%) is spent on loans which are considered to be more "complex" or problematic because of specific conditions or of their nature You'll review the assigned loan file to become acquainted with the characteristic requirements, collateral, and terms of the loan You'll review and analyze requests from direct borrowers or requests from participant lenders about servicing, liquidating, or purchasing loans depending upon the division to which you are assigned You'll independently determine what data is needed to analyze/evaluate the request. Analyze these requests in terms of the financial condition of the borrowers and the effect and implication they have on the interest of the agency if they are approved make independent recommendations on these requests to the supervisor/team leader. You'll analyze financial statements (using cash flow projections and ratio analysis) as necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions You'll provide extensive servicing, purchasing, or liquidation of the more complex delinquent loans or potentially delinquent loans. Analyze the underlying problems and causes of delinquency and develop the solutions to protect the interest of the Agency and the survival of the small business You'll conduct interviews with borrowers and lenders and counsel them on the Agency's practices. Assess borrower's or lender's need for assistance from other sources and counsel accordingly You'll participate in the training of new personnel in loan servicing or purchasing or liquidation work; explaining procedures, techniques, and policy. Work closely with new personnel to acquaint them with the functions of the division You'll maintain up-to-date entries in all appropriate required systems (LLTS, GPTS, DLCS HATS, and Master Trak) to ensure the integrity of the data and center efficiency You'll conduct research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquiries You'll review and associate trailing documents with their respective loan files or transfer files/documents to the appropriate office You'll analyze and make recommendations on transaction requests by existing Agency SOPs or guidelines You'll utilize various software programs to perform daily tasks including Microsoft Word, Excel, Access, and Outlook. Also, utilize software programs such as Qterm and Guaranty Purchase Tracking System (GPTS) to input or research information You'll perform other loan processing, servicing, purchasing, liquidation, or other duties Other duties as assigned Requirements Required Qualifications: Bachelor's degree or higher from an accredited institution. Additional experience may be considered in lieu of the educational requirements. 3+ years of experience Experience with liquidation, bankruptcy, and foreclosure Experience in loan administration and related documentation such as financial statements and credit instruments. The ability to work for any US employer without requiring sponsorship Preferred Qualifications: Skilled in oral and written communication to extract needed information Benefits Health Benefits: Medical, Vision, Dental 4% retirement match with 100% vesting Company paid STD and LTD Company paid basic life insurance Competitive PTO package RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Vehicle Service Specialist

Valvoline Instant Oil Change Ashburn, VA

What You'll Do: As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers, perform an 18-point safety check, and more. You'll work as a team to provide quick, easy, trusted services to our guests, and have fun doing it! At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply. The perks and benefits we'll provide you*: Competitive weekly pay - $17.00/hour Paid on-the-job training - No previous automotive experience is required Flexible work schedule: No late evenings or holidays Paid time off (PTO), and holiday pay Tuition and certification assistance and access to a FREE online university Medical and prescription drug coverage - with Health Savings Account contributions Dental, vision, and 401(k) savings plans - 100% match up to 5% We promote from within - a commitment we are passionate about Back-up Child and Elder Care Company provided uniforms and tools 50% discount on Valvoline Instant Oil Change automotive services What you'll need to succeed: Flexibility to work weekends An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Mobility to crouch, bend, twist, and work with your hands above your head Comfortable working in a non-climate-controlled environment English fluency in reading, writing, and speaking How you'll advance in your career: At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. *Terms and conditions apply, and benefits may differ depending on location Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [email protected] make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Loan Specialist

RP Pro Services Ashburn, VA

RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. We’re an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) that exclusively enables the missions of U.S. Federal agencies through superior mission support and technology integration. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! At RP, we take pride in who we are and what we deliver. RP Pro Services is seeking a highly qualified Loan Specialist to support a federal agency. The ideal candidates will possess strong organizational skills and excel in written and verbal communication. You will be detail-oriented and a strong team player with practical knowledge of loan administration and related documentation such as financial statements and credit instruments. Also important is the proven ability to provide financial analysis and extensive document preparation. Your Responsibilities: You’ll perform a variety of tasks depending upon the division to which you are assigned including processing, origination, servicing, guaranty purchasing, and/or liquidating; but the majority of the time (not less than 60%) is spent on loans which are considered to be more "complex" or problematic because of specific conditions or of their nature. You’ll review the assigned loan file to become acquainted with the characteristic requirements, collateral, and terms of the loan. You’ll review and analyze requests from direct borrowers or requests from participant lenders about servicing, liquidating, or purchasing loans depending upon the division to which you are assigned. You’ll independently determine what data is needed to analyze/evaluate the request. Analyze these requests in terms of the financial condition of the borrowers and the effect and implication they have on the interest of the agency if they are approved make independent recommendations on these requests to the supervisor/team leader. You’ll analyze financial statements (using cash flow projections and ratio analysis) as necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions. You’ll provide extensive servicing, purchasing, or liquidation of the more complex delinquent loans or potentially delinquent loans. Analyze the underlying problems and causes of delinquency and develop the solutions to protect the interest of the Agency and the survival of the small business. You’ll conduct interviews with borrowers and lenders and counsel them on the Agency’s practices. Assess borrower's or lender's need for assistance from other sources and counsel accordingly. You’ll participate in the training of new personnel in loan servicing or purchasing or liquidation work; explaining procedures, techniques, and policy. Work closely with new personnel to acquaint them with the functions of the division. You’ll maintain up-to-date entries in all appropriate required systems (LLTS, GPTS, DLCS HATS, and Master Trak) to ensure the integrity of the data and center efficiency. You’ll conduct research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquiries. You’ll review and associate trailing documents with their respective loan files or transfer files/documents to the appropriate office. You’ll analyze and make recommendations on transaction requests by existing Agency SOPs or guidelines. You’ll utilize various software programs to perform daily tasks including Microsoft Word, Excel, Access, and Outlook. Also, utilize software programs such as Qterm and Guaranty Purchase Tracking System (GPTS) to input or research information. You’ll perform other loan processing, servicing, purchasing, liquidation, or other duties as assigned. Required Qualifications: Bachelor's degree or higher from an accredited institution. Additional experience may be considered in lieu of the educational requirements. 3+ years of experience. Experience with liquidation, bankruptcy, and foreclosure. Experience in loan administration and related documentation such as financial statements and credit instruments. The ability to work for any US employer without requiring sponsorship. Preferred Qualifications: Skilled in oral and written communication to extract needed information. Benefits: Health Benefits: Medical, Vision, Dental. 4% retirement match with 100% vesting. Company paid STD and LTD. Company paid basic life insurance. Competitive PTO package. RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr

Immediate Start

Helpdesk Specialist

Leidos Ashburn, VA

Description The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. This is an exciting opportunity to use your experience helping end users attain their mission. This is a hybrid support role in which telework is partially available and on-site presence is required at regular intervals. Primary Responsibilities: You will serve as the initial point of contact for IT-related field problems. In this capacity you will provide phone and online support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary. Additional duties will include: Provide great and prompt customer service to CBP Officers by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program’s SLO commitments. Open and close tickets in Service Now. Ensure all ServiceNow tickets are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Basic Qualifications: Bachelor’s degree in computer science or related field with 5 years of related experience OR 4+ years of related experience with Masters Degree; 4 years of additional related work experience in lieu of degree 5 years of experience with End User Support operations (Helpdesk, Service Desk, End User Support). Must currently possess an active Top Secret clearance ITIL v.4 certification Solid experience with ServiceNow Proficient with Microsoft Windows 10 and 11 servers Knowledge of hardware troubleshooting techniques Experience with Remote Desktop Protocol (RDP) Solid MS Office Suite skills including Excel, Word, and PowerPoint Excellent written and verbal communication skills Solid troubleshooting techniques to find root causes and apply workarounds Organization skills and attention to detail Preferred Qualifications: Experience with ITSM environments. AWS Cloud certification DoD Top Secret or DHS Full-BI Original Posting Date: 2024-11-14 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $68,900.00 - $124,550.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr

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