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Mobile Customer Support Specialist

Beyond SOF Ashburn, VA

The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support Directorate (ENTSD), Network Architecture and Engineering (NAE) Division provides management services and oversight of the CBP infrastructure to protect, defend and restore the confidentiality, integrity and availability of CBP mission essential data communications and applications. NAE ensures a standardized, high performance, and secure enterprise network architecture for the CBP enterprise that seamlessly integrates existing and emerging technologies. NAE, which comprise the Network Architecture Branch (NAB) and Network Engineering Branch (NEB), supports the CBP mission by delivering network architecture and network engineering services to OIT Program Directorate and Division customers and partners. Some of the key CBP technology partners consist of, but are not limited to, Cisco, Juniper, Brocade, F5, Infoblox, NetScout, Riverbed, Palo Alto, CA Technologies, Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to evaluate and implement emerging technologies, migrate to the cloud, support mobile platforms, and continually improve the performance, security, and availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites (CONUS and OCONUS) and 3 enterprise data centers with on-prem and cloud presence.Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearanceClearance Preference:CBP Full BI - 1st priorityAny DHS badge + DoD Top Secret - 2nd choiceDoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated)Certification Requirement: NoneJob Roles & Responsibilities:This is an excellent client engagement role with the opportunity to grow working with a large enterprise network architecture and engineering team supporting our Federal customer. The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting “complex” Air watch or equivalent MDM systems. The Mobility Analyst supports the Solution Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues. This analyst may also support escalation and root cause analysis activities. Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure. Responsibilities include the support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security. This engineer is responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment. Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management.Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions.Support, maintain and troubleshoot Air watch systemsSupport the design and implementation of simple MDM solutionsAddress client queries over the phone and resolve mobile device related issuesWork with the Solution Architect to implement solutionsProvide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNSFollow and perform ITIL Incident, problem and requirements managementDevelop and implement test strategies and documents resultsProvides documentation, guidance and training to end-users as neededMust be able to work with minimal supervision and possess excellent written and verbal communication skills.Receive mentoring for MDM Airwatch solutions design and implementation by solutions architectEducation, Skill, and Experience Requirements:Bachelor’s degree and at least 3 years’ experience providing Information Assurance services to the DHS (preferred); without a degree 4 additional years of experience would be required:2-4 years’ work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IISStrong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc.Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirementsMust have great communication and documentation skills#J-18808-Ljbffr

High salary

Proactive Office Assistant: Scheduling, Filing & Customer Support

Generator Supercenter of Austin Ashburn, VA

A leading generator solutions provider in Ashburn is seeking a highly organized Office Assistant to perform clerical tasks and support the office manager. The role involves answering phone inquiries, maintaining files, and ensuring the office runs smoothly. Candidates should have a high school diploma and proficiency in relevant computer applications. The position offers opportunities for training and advancement, along with benefits such as performance bonuses and free uniforms.#J-18808-Ljbffr

Best Match

Customer Support Data Center Technician - Cohort Hiring Q1' 2026 - Military Talent Programs

Equinix Ashburn, VA

Overview Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers.Note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce.Position Summary Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers.Key Responsibilities Ticketing & TroubleshootingManage and resolve customer support requests and service ticketsAccurately track tasks using the ticketing systemTroubleshoot network and equipment issues; escalate when necessaryCollaborate with cross-functional teams to resolve technical challengesHardware InstallationsPerform “rack and stack” installations of customer equipmentFollow detailed installation plans and wiring diagramsInstall structured cabling (fiber and copper), cable trays, cages, and cabinetsIdentify and report infrastructure capacity or cabling concernsTesting & Quality ChecksConduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)Perform quality checks on own and team installationsMaintain detailed documentation of all work performedCustomer InteractionProvide professional, helpful on-site customer supportCommunicate clear timelines and progress updatesEscort customers and vendors for access and safety complianceTeam & Project SupportContribute to team projects and installationsCoordinate with vendors and internal teams to ensure timely executionSupport dispatching, inventory checks, and alarm escalations as neededLearning ObjectivesDeepen technical expertise in data center infrastructure and operationsGain experience in structured cabling, network testing, and troubleshootingEnhance customer service and communication skills in a technical environmentUnderstand project coordination and cross-functional collaborationQualifications Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participationTechnical or Non-Technical MOS, NEC, or AFSCHigh school diploma or equivalent2–4 years of experience in technical support, IT, telecom, or data center operationsAbility to read wiring schematics and installation plansExperience with fiber and coaxial terminations preferredStrong attention to detail and documentation skillsComfortable working in a physical, hands-on environmentTraining & Evaluation Interns will follow a customized Education/Training PlanMonthly evaluations will be conducted by the supervisorFinal evaluation will assess learning outcomes and program effectivenessPay and Locations The targeted pay range for this position in the following location is / locations are:United States - DA11 Dallas: 53,000 - 79,000 USD / AnnualUnited States - AT1 Atlanta: 53,000 - 79,000 USD / AnnualUnited States - MI1 Miami: 53,000 - 79,000 USD / AnnualUnited States - SV12 Silicon Valley: 64,000 - 96,000 USD / AnnualUnited States - LA4 Los Angeles: 58,000 - 88,000 USD / AnnualUnited States - CH4 Chicago: 58,000 - 88,000 USD / AnnualUnited States - NY3 New York City: 58,000 - 88,000 USD / AnnualUnited States - DE2 Denver: 53,000 - 79,000 USD / AnnualUnited States - SE3 Seattle: 58,000 - 88,000 USD / AnnualUnited States - DC12 Washington DC: 58,000 - 88,000 USD / AnnualOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Benefits Equinix Benefits: As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program : An Employee Assistance program is available to all employees.US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.#J-18808-Ljbffr

FT Customer Experience Advocate - Work From Home

SRPSupport Ashburn, VA

[Customer Service / Remote] - Anywhere in U.S. / $20 per hour / Medical, dental & vision / PTO / WFH Stipend / Equipment provided - As a Customer Experience Advocate at SRPSupport, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Answer incoming customer service and app-based inquiries; Perform basic troubleshooting; Utilize CRM system to track and document customer interactions; Maintain a high level of knowledge about company products and services to effectively answer customer inquiries; Identify and escalate priority issues to next level support...Hiring Immediately >>

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