Jobs for Customer Support Associate

Retail Customer Service Associate

POSITION SUMMARY:The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)PeopleFollows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersServiceDemonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreProfitEnsures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-ManagementPerforms multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications:Pay Transparency:Pay:Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected] .FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.For more information, click here .

Immediate Start

Mobile Customer Support Specialist

Beyond SOF Ashburn, VA

The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support Directorate (ENTSD), Network Architecture and Engineering (NAE) Division provides management services and oversight of the CBP infrastructure to protect, defend and restore the confidentiality, integrity and availability of CBP mission essential data communications and applications. NAE ensures a standardized, high performance, and secure enterprise network architecture for the CBP enterprise that seamlessly integrates existing and emerging technologies. NAE, which comprise the Network Architecture Branch (NAB) and Network Engineering Branch (NEB), supports the CBP mission by delivering network architecture and network engineering services to OIT Program Directorate and Division customers and partners. Some of the key CBP technology partners consist of, but are not limited to, Cisco, Juniper, Brocade, F5, Infoblox, NetScout, Riverbed, Palo Alto, CA Technologies, Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to evaluate and implement emerging technologies, migrate to the cloud, support mobile platforms, and continually improve the performance, security, and availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites (CONUS and OCONUS) and 3 enterprise data centers with on-prem and cloud presence. Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance Clearance Preference: CBP Full BI - 1st priority Any DHS badge + DoD Top Secret - 2nd choice DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated) Certification Requirement: None Job Roles & Responsibilities: This is an excellent client engagement role with the opportunity to grow working with a large enterprise network architecture and engineering team supporting our Federal customer. The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting “complex” Air watch or equivalent MDM systems. The Mobility Analyst supports the Solution Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues. This analyst may also support escalation and root cause analysis activities. Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure. Responsibilities include the support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security. This engineer is responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment. Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management. Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions. Support, maintain and troubleshoot Air watch systems Support the design and implementation of simple MDM solutions Address client queries over the phone and resolve mobile device related issues Work with the Solution Architect to implement solutions Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS Follow and perform ITIL Incident, problem and requirements management Develop and implement test strategies and documents results Provides documentation, guidance and training to end-users as needed Must be able to work with minimal supervision and possess excellent written and verbal communication skills. Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect Education, Skill, and Experience Requirements: Bachelor’s degree and at least 3 years’ experience providing Information Assurance services to the DHS (preferred); without a degree 4 additional years of experience would be required: 2-4 years’ work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc. Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc. Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech) Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements Must have great communication and documentation skills #J-18808-Ljbffr

Immediate Start

Retail Sales Associate / Customer Service

Elements Massage Ashburn, VA

Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $15 - $18 per hour depending on experience Bonuses based on monthly conversion numbers Medical insurance A complimentary monthly massage at the studio Commission for wellness plan sales with opportunities to earn up to $500 or more in additional monthly bonuses. Here's what we are looking for: Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. Must enjoy talking and, more importantly, love listening to all clients, both new and established. Ability to turn client criticism into an opportunity for great customer service. Prior retail sales experience preferred; experience selling memberships or services in-person is a plus. Customer service experience in a spa-like or similar environment is preferred. Familiarity with modern office tools and systems; scheduling and payments are processed with easy-to-learn computer programs. Driven to create the best work environment for employees and the best experiences for clients. #J-18808-Ljbffr

Work Life Balance

Retail Lead Associate (Full-Time), Customer Experience Operations

Amazon Ashburn, VA

Retail Lead Associate (Full-Time), Customer Experience Operations Pay starts at $18.35 per hour with benefits available. Full Time Hours: Average work 40 hrs per week. This role requires open availability Sunday-Thursday between 8:45am and 5:15pm. As a Retail Lead Associate you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities. Key job responsibilities Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Utilize inventory management systems to scan, process, and count product. Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast changing and ambiguous environment. Perform additional duties, as assigned. Work flexible hours including nights, weekends, and holidays. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. BASIC QUALIFICATIONS - High school or equivalent diploma - Are 18 years of age or older - 1+ years of retail or customer facing, or 1+ years of floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience PREFERRED QUALIFICATIONS - Experience in training others Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. #J-18808-Ljbffr

Retail Customer Service Associate

FedEx Group Ashburn, VA

Customer Service Associate

Walgreens Ashburn, VA

Job Description: + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Implements Company asset protection procedures to identify and minimize profit loss. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. Training & Personal Development + Attends training and completes PPLs requested by Manager or assigned by corporate. Job ID: 1571669BR Title: Customer Service Associate Company Indicator: Walgreens Employment Type: Part-time Job Function: Retail Full Store Address: 43250 SOUTHERN WALK PLZ,BROADLANDS,VA,20148 Full District Office Address: 43250 SOUTHERN WALK PLZ,BROADLANDS,VA,20148-04462-10503-S External Basic Qualifications: + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications: + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here /benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits Shift: Store: 10503-BROADLANDS VA

Retail Customer Service Associate

FedEx Ashburn, VA

FedEx - JobID: PDX_FEC_A943163B-C242-4556-A720-D0CEE6C86915_243382 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need...Hiring Immediately >>

Pharmacy Customer Service Associate

Walgreens Ashburn, VA

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Job ID: 1485253BR Title: Pharmacy Customer Service Associate Company Indicator: Walgreens Employment Type: Flexible hours Job Function: Retail Full Store Address: 43250 SOUTHERN WALK PLZ,BROADLANDS,VA,20148 Full District Office Address: 43250 SOUTHERN WALK PLZ,BROADLANDS,VA,20148-04462-10503-S External Basic Qualifications: Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here /benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits Shift: Various Store: 10503-BROADLANDS VA

FedEx - Retail Customer Service Associate $16-$35/hr

FedEx Ashburn, VA

No experience requited, hiring immediately, appy now.Full and part time postions available. We offer a flexible schedule, insurance benefits, and a fast paced exciting work place where you can refine your skills.At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day!

Mobile Customer Support Specialist

Beyond SOF Ashburn, VA

The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support Directorate (ENTSD), Network Architecture and Engineering (NAE) Division provides management services and oversight of the CBP infrastructure to protect, defend and restore the confidentiality, integrity and availability of CBP mission essential data communications and applications. NAE ensures a standardized, high performance, and secure enterprise network architecture for the CBP enterprise that seamlessly integrates existing and emerging technologies. NAE, which comprise the Network Architecture Branch (NAB) and Network Engineering Branch (NEB), supports the CBP mission by delivering network architecture and network engineering services to OIT Program Directorate and Division customers and partners. Some of the key CBP technology partners consist of, but are not limited to, Cisco, Juniper, Brocade, F5, Infoblox, NetScout, Riverbed, Palo Alto, CA Technologies, Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to evaluate and implement emerging technologies, migrate to the cloud, support mobile platforms, and continually improve the performance, security, and availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites (CONUS and OCONUS) and 3 enterprise data centers with on-prem and cloud presence. Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance Clearance Preference: •CBP Full BI - 1st priority •Any DHS badge + DoD Top Secret - 2nd choice •DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated) Certification Requirement: None Job Roles & Responsibilities: This is an excellent client engagement role with the opportunity to grow working with a large enterprise network architecture and engineering team supporting our Federal customer. The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting "complex" Air watch or equivalent MDM systems. The Mobility Analyst supports the Solution Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues. This analyst may also support escalation and root cause analysis activities. Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure. Responsibilities include the support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security. This engineer is responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment. Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management. •Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions. •Support, maintain and troubleshoot Air watch systems •Support the design and implementation of simple MDM solutions •Address client queries over the phone and resolve mobile device related issues •Work with the Solution Architect to implement solutions •Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS •Follow and perform ITIL Incident, problem and requirements management •Develop and implement test strategies and documents results •Provides documentation, guidance and training to end-users as needed •Must be able to work with minimal supervision and possess excellent written and verbal communication skills. •Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect Education, Skill, and Experience Requirements: Bachelor's degree and at least 3 years' experience providing Information Assurance services to the DHS (preferred); without a degree 4 additional years of experience would be required: •2-4 years' work Experience as a System Administrator - supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc. •Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS •Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc. •Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech) •Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements •Must have great communication and documentation skills

Customer Service Associate

Roses Discount Stores Ashburn, GA

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: •Provides customer engagement in positive and approachable manner. •Assists in maintaining a clean, well-stocked store for customers during their shopping experience. •Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. •Independently stocks shelves and recovers merchandise in the store. •Accurately handles customer funds and processes transactions using the POS system. •Remains constantly aware of customer activity to ensure a safe and secure shopping environment. •Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. •Occasional use of ladders required.

Retail Customer Service Associate

FedEx Office Ashburn, VA

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.

Dynamic Environment

Aldi Store Associate - Customer Service/Cashier/Stocker $16-$35/hr

Aldi Ashburn, VA

No experience requited, hiring immediately, appy now.We offer a flexible schedule, insurance benefits, and a fast paced exciting work place where you can refine your skills. Our store employees are the face of the ALDI shopping experience. Their hard work makes it possible to uphold our company philosophy, providing quality products at the best possible price. Their smiles and pleasant demeanors keep customers coming back time and time again. Our store employees work many roles - from store associate to cashier to stocker - while providing excellent customer service. As a store employee, you're also responsible for merchandising product, monitoring inventory and keeping the store looking its best. It's an opportunity to get more out of your career and grow in an exciting environment.

Mobile Customer Support Specialist

Beyond SOF Ashburn, VA

The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support Directorate (ENTSD), Network Architecture and Engineering (NAE) Division provides management services and oversight of the CBP infrastructure to protect, defend and restore the confidentiality, integrity and availability of CBP mission essential data communications and applications. NAE ensures a standardized, high performance, and secure enterprise network architecture for the CBP enterprise that seamlessly integrates existing and emerging technologies. NAE, which comprise the Network Architecture Branch (NAB) and Network Engineering Branch (NEB), supports the CBP mission by delivering network architecture and network engineering services to OIT Program Directorate and Division customers and partners. Some of the key CBP technology partners consist of, but are not limited to, Cisco, Juniper, Brocade, F5, Infoblox, NetScout, Riverbed, Palo Alto, CA Technologies, Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to evaluate and implement emerging technologies, migrate to the cloud, support mobile platforms, and continually improve the performance, security, and availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites (CONUS and OCONUS) and 3 enterprise data centers with on-prem and cloud presence.Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearanceClearance Preference:•CBP Full BI - 1st priority•Any DHS badge + DoD Top Secret - 2nd choice•DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBPclearance - work can only begin once the clearance is fully adjudicated)Certification Requirement: NoneJob Roles & Responsibilities:This is an excellent client engagement role with the opportunity to grow working with a large enterprise network architecture and engineering team supporting our Federal customer. The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting "complex" Air watch or equivalent MDM systems. The Mobility Analyst supports the Solution Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues. This analyst may also support escalation and root cause analysis activities. Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure. Responsibilities include the support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security. This engineer is responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment. Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management.•Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions.•Support, maintain and troubleshoot Air watch systems•Support the design and implementation of simple MDM solutions•Address client queries over the phone and resolve mobile device related issues•Work with the Solution Architect to implement solutions•Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS•Follow and perform ITIL Incident, problem and requirements management•Develop and implement test strategies and documents results•Provides documentation, guidance and training to end-users as needed•Must be able to work with minimal supervision and possess excellent written and verbal communication skills.•Receive mentoring for MDM Airwatch solutions design and implementation by solutions architectEducation, Skill, and Experience Requirements:Bachelor's degree and at least 3 years' experience providing Information Assurance services to the DHS (preferred); without a degree 4 additional years of experience would be required:•2-4 years' work Experience as a System Administrator - supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.•Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS•Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc.•Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)•Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements•Must have great communication and documentation skills

Customer Service Associate

Royal Farms Ashburn, Virginia

Description: The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty. Duties and Responsibilities •Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service •Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection •Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products •Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift •Perform the following duties related to Customer Self Service machines: o Always present and engaged with all customers o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the Self-Checkout system as needed to help speed along their checkout experience o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential opportunities for theft o Troubleshoot the equipment and escalate issues when necessary o Assist customers with items that are not available using the Self-Checkout system alone, including: •Tobacco products •Money orders •Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone accessories, etc.) •Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. •Prepare all made to order food and/or beverages according to recipe or customer specifications. •Replenish products and supplies to ensure the store is always stocked •Check expiration codes, face and inspect all items. Pull expired items, document, and discard •Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. •Ensure the proper execution of assigned foodservice and beverage programs and procedures. •Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications •Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership. •Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.) •Complete other assigned tasks as assigned by management Requirements: The ideal candidate for the Customer Service Associate position must be at least 17 years old and will: •Understand that their team's success depends on their accomplishments •Possess strong written, verbal, and interpersonal communication skills •Possess organizational skills and decision-making skills •Have earned a high school diploma or GED (preferred) •Utilize basic math skills and basic computer skills •Exhibit acceptance of authority •Be able to lift and carry 50 lbs •Be able to lift, bend, and stand as many as eight hours per day

Customer Service Associate

Roses Discount Stores Ashburn, GA

SummaryAs a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.Duties and Responsibilities:• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.Position Requirements:Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.Working Conditions•Retail store environment where extended periods of standing are required•Retail store stockroom environment subject to fluctuations in temperature•Frequent lifting and maneuvering of merchandise and displays.•Exposure to dust and extreme temperatures while unloading trailers.•Scheduled work hours may vary, to include evenings and weekends.• Occasional use of ladders required.

Walgreens - Customer Service Associate

Walgreens Ashburn, VA

As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.

Starbucks - Barista/Customer Service Associate

Starbucks Ashburn, VA

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.

Customer Service Associate (Part-Time, Full-Time)

Ace Hardware Ashburn, VA

Ace Hardware offers not just a job, but a meaningful and rewarding career! As a Customer Service Associate you will: Tactfully and pleasantly addresses customer issues, look for help before saying “no” to a customer; Maintain awareness of all current promotions and advertisements; Accurately and efficiently process transactions and maintains balanced cash drawer; Solicit customers for their Ace Rewards card or number and offers to immediately open if they don’t have. If you value growth, fulfillment, and making a positive impact, Ace Hardware is a company where you can thrive.

Lowe's - Cashier/Customer Service Associate

Lowes Ashburn, VA

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Cashier/Customer Service Associate, this means:, • Being friendly and professional, and responding quickly to customer and associate needs., • Ensuring merchandise is stocked and presented appropriately for customers., • Engaging in safe work practices and encouraging others to do the same., Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.