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Financial Services Trainee
Jobs for Financial Services Trainee
Immediate Start
Guest Services Trainer
SSP Group
Ashburn, VA
Join Our Team As A Guest Services Trainer! $95,000 - $115,000 + Bonus potential Applicant must be located in or around, or be willing to relocate to, the New York City area Willingness to travel up to 30% across the U.S. and Canada Are you passionate about shaping operations processes and delivering exceptional customer service leadership? Join SSP America, a global leader in travel dining, as a Guest Services Trainer and play a pivotal role in our growing company by supporting our airport locations across the U.S.! What You'll Do: Lead Customer Experience Training Programs : Act as the primary trainer for our airport restaurants in JFK and LGA, delivering engaging, hands-on programs focused on SSP's customer service standards, including service recovery techniques and tailored support for international travelers. Drive Service Excellence Across Locations : Conduct impactful training sessions for new hires and current staff, integrating practical role-play and real-world examples to prepare team members for diverse customer interactions. Evaluate and Enhance Training Effectiveness : Assess the success of training initiatives through participant feedback and performance metrics. Continuously refine training content in collaboration with the Learning and Development team to ensure alignment with operational goals. Provide Ongoing Coaching and Support : Act as the go-to resource for employees, offering guidance on customer service best practices and handling complex service scenarios. Deliver consistent coaching to foster a supportive, customer-focused culture. Collaborate with Cross-Functional Teams : Partner with airport operations, HR, and Learning & Development teams to identify training needs and ensure training programs meet organizational standards. Incorporate operational insights and best practices to strengthen customer experience across all locations. Maintain High Standards and Compliance : Ensure all training activities and materials are consistent with company policies, and support compliance with airport and TSA regulations, helping to sustain a safe, welcoming environment for our customers. What We're Looking For: Educational Background : High school diploma required; a bachelor's degree in Hospitality Management, Education, or a related field is preferred. Experience : Minimum 3+ years of experience in customer service training within the hospitality or restaurant industry, with a strong emphasis on delivering high-quality customer experiences. Customer Service & Training Expertise : Experience in observing interactions, on the spot coaching, and incorporating role-play and real-life scenarios to prepare staff for varied customer interactions. Interpersonal Skills : Strong communication and presentation abilities. Skilled in handling complex customer inquiries. Operational & Technical Proficiency : Familiarity with managing cross-functional collaboration, including partnering with HR, Learning & Development, and Operations; intermediate skills in Microsoft Office are required. Compliance & Travel Requirements : Must be able to pass and maintain a background check and obtain required airport clearances (TSA/FAA). Ready to Apply? Dynamic Environment: Work in the fast-paced and exciting setting of multiple different airports, including, but not limited to, JFK and LGA. Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world! Competitive Compensation: $95,000 - $115,000 / year + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program. Ready to Apply? If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now! Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
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High salary
Service Manager (Will Train)
Orkin
Ashburn, VA
Overview: Were the Industry Leader Because of Leaders Like You. When youre an Orkin Service Manager, youre quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a pro at pro tecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills that builds customer trust. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growthand you can earn your way to an annual rewards trip honoring top performers. Youll have more than a job youll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back . With Orkins award-winning training program, youll receive all the tools you need to succeed . That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities: As a Service Manager , youll be a leader in a high-performance culture. Youll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. Youll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, youre prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, youll lend a hand with community service projects that improves where you live and work. You will Lead an entire service operation upon completion of paid training Motivate the service team to consistently provide world-class service Assist with recruiting top talent on the service team Train and develop Orkin Pros through hands-on management Lead training meetings Oversee our Orkin Pro Ride-A-Long program Ensure customer expectations are met or exceeded through inspections, proposed course of action and delivery of outstanding customer service every time Monitor scheduling, routing, and inventory to drive efficiencies and productivity What type of benefits will you receive? Competitive earnings and a company vehicle with gas card Compensation is from $55,000 USD to $70,000 USD per year Company provided iPhone and iPad with sales software Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications: What do you need to be successful? Sales experience preferred High School Diploma or equivalent required Ability to obtain the appropriate pesticide license/certification if required (company paid) Ability to work in the field independently and interact with our great clients We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. This includes completing a drug test and having a valid drivers license. What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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