Guest Services Assistant Manager Jobs: Explore Top Positions & Apply Today

Posted 23 hours ago

High salary

Full Time Assistant Customer Service Manager DLT

Harris Teeter Ashburn, VA

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hireorientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

Posted 23 hours ago

Work Life Balance

Assistant Site Manager Full Service

Flagship Car Wash Ashburn, VA

Position Overview The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations. This role is a direct leadership position that bridges management responsibilities with frontline support and training. While the Site Manager holds full accountability for site performance, the Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management. Depending on site needs, this role may support car wash operations or lube/oil change services, contributing to efficient daily operations and team supervision in either service area. This role may be classified as either exempt (salaried) or non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority. Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and participate in higher-level decision-making, including hiring and They typically support larger or more complex sites (e.g., Flex) and may assume broader leadership responsibilities in the Site Manager's absence. Non-Exempt Assistant Managers (Hourly) typically support daily operations and team They typically support smaller or express car wash locations with emphasis on shift leadership and service. Essential Functions (Other Duties as Assigned)Team Support & Shift Leadership Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations Model and reinforce expected service behaviors, team communication, and adherence to brand standards Provide coaching, real-time feedback, and recognition to team members to support performance Assist Site Manager in onboarding and training new team members Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change Customer Service Serve as an escalation point for customer concerns and resolve issues promptly and professionally Ensure a clean, safe, and welcoming environment for all customers and team members Support promotional efforts and local marketing initiatives to grow site traffic and membership sales Operational Execution Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks Assist in inventory control, supply restocking, and minor equipment checks Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep Leadership Readiness Serve as acting manager when designated by the Site Manager or District Manager Participate in leadership development and training programs to prepare for future advancement Administrative Support (May Vary by Classification) Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami; Salaried and Hourly Assistant Managers are not allowed to make claim determinations Salaried Assistant Site Managers: May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager's absence Hourly Assistant Site Manager: Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager Site Type Variations The core responsibilities of the Assistant Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type: Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential. Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience. Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management. Education and Experience High School Diploma or equivalent required Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable) Valid driver's license preferred (may be required depending on location and responsibilities) Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable Must be able to successfully pass a background check in accordance with company policies and applicable laws Knowledge, Skills, and AbilitiesKnowledge Understanding of basic operational processes and service standards in retail, service, or car wash environments Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices Awareness of safety standards, equipment operation basics, and customer service expectations Skills Leadership and team motivation Conflict resolution and customer de-escalation Time management and ability to multitask in a fast-paced environment Clear verbal and written communication Attention to detail and ability to follow standard operating procedures (SOPs) Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks Abilities Ability to lead by example and influence peers in the absence of formal authority Ability to work flexible hours, including evenings, weekends, and holidays Ability to learn quickly and apply new procedures and/ or operational tools Physical Requirements Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder Ability to twist, carry, reach, push, and pull frequently Ability to lift and carry 50 pounds without assistance for work-related materials Ability to work outdoors and be efficient in all weather conditions Ability to work on your feet in a fast-paced, physically active environment Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas Use of personal protective equipment (gloves, eyewear, etc.. ) as required Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Dynamic Environment

Full Time Assistant Customer Service Manager DLT

Harris Teeter Ashburn, VA

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hireorientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

High salary

Assistant Manager, Guest Experience | One Loudoun

Lululemon Athletica, Inc. Ashburn, VA

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in mo Guest Experience, Assistant Manager, Guest, Manager, Leadership, Store Leader, Business Services

Assistant Manager, Guest Experience | One Loudoun

lululemon Ashburn, VA

OverviewWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job SummaryThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.Core Responsibilities Of The JobLeadership and People ManagementCreate and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.Implement the Store Manager’s People vision for the store and cascade to team members.Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Guest Experience And CommunityLead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.Operations, Product, and StrategyPartner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.Open and close the store in accordance with the opening and closing procedures.Understand and adhere to people safety policies and procedures to maintain a safe work environment.Perform work in accordance with applicable policies, procedures, and laws or regulations.Budget ResponsibilityAccountable for delegated aspects of controllable budget and labor hoursPeople ManagementLeadership role directly responsible for subset of store employees as delegated by Store ManagerWhat We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differencesIntegrity: Behaves in an honest, fair, and ethical mannerLeadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they workGuest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team membersTeam Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectivesDecision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisionsStrategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisionsChange Management Leadership: Leads others through change processes and uncertaintyInteractive Communication: Conveys information effectively and understands information shared while interacting with othersJob RequirementsEligibilityMust be legally authorized to work in the country in which the store is locatedMust have the ability to travel to assigned store with reliable transportation methodsSchedule/AvailabilityWork occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidaysExperience1 year people management experience1 year leadership experience, including experience managing business operations and administration and managing projects or processesJob Assets (i.e., nice to have; not required)Education: High school diploma, GED, or equivalentEducation: Bachelor’s degree or equivalentExperience: 1 year retail or sales specific management experienceExperience: 1 year recruiting, hiring, or training employeesWork Context (e.g., environment, interactions, physical)Work occurs in an environment with bright lights and loud musicWork is accomplished as part of a team and also independentlyWork may involve managing conflict or mediating problems between others or deescalating guest issuesWork involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnershipsWork is sometimes conducted on a computer or other technical devices, including to meet with others virtuallyWork involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of timeWork may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)Compensation & Benefits PackageBase Pay Range : $27.31 - $36.95/hour, subject to minimum wage in the locationTarget Bonus: 25%Total Target Base Pay Range : $34.14 - $46.19/hourlululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal GrowthExtended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingGenerous employee discountFitness & yoga classesParenthood top-upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership seriesNote: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.#J-18808-Ljbffr

Posted 23 hours ago

Assistant Manager, Guest Experience | One Loudoun

Lululemon Athletica Ashburn, VA

Assistant Manager, Guest Experience | One Loudounlululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.Job SummaryThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.Core Responsibilities of the JobLeadership and People ManagementCreate and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.Implement the Store Manager’s People vision for the store and cascade to team members.Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins.Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Guest Experience and CommunityLead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.Provide retail floor leadership to team members, including making in‑the‑moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.Operations, Product, and StrategyPartner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.Open and close the store in accordance with the opening and closing procedures.Understand and adhere to people safety policies and procedures to maintain a safe work environment.Perform work in accordance with applicable policies, procedures, and laws or regulations.Budget ResponsibilityAccountable for delegated aspects of controllable budget and labor hours.People ManagementLeadership role directly responsible for subset of store employees as delegated by Store Manager.What We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.Integrity: Behaves in an honest, fair, and ethical manner.Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives.Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions.Change Management Leadership: Leads others through change processes and uncertainty.Interactive Communication: Conveys information effectively and understands information shared while interacting with others.Job RequirementsMust be legally authorized to work in the country in which the store is located.Must have the ability to travel to assigned store with reliable transportation methods.Schedule/AvailabilityWork occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.Experience1 year people management experience.1 year leadership experience, including experience managing business operations and administration and managing projects or processes.Job Assets (i.e., nice to have; not required)Education: High school diploma, GED, or equivalent.Education: Bachelor’s degree or equivalent.Experience: 1 year retail or sales specific management experience.Experience: 1 year recruiting, hiring, or training employees.Work Context (e.g., environment, interactions, physical)Work occurs in an environment with bright lights and loud music.Work is accomplished as part of a team and also independently.Work may involve managing conflict or mediating problems between others or deescalating guest issues.Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships.Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually.Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour).Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).Compensation & Benefits PackageBase Pay Range : $27.31 - $36.95/hour, subject to minimum wage in the locationTarget Bonus : 25%Total Target Base Pay Range : $34.14 - $46.19/hourlululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth.Extended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingGenerous employee discountFitness & yoga classesParenthood top‑upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership series (to name a few)Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [email protected]. In your email, please include the position title, the location of the position and the nature of your request.#J-18808-Ljbffr

lululemon Assistant Manager, Guest Experience | One Loudoun

lululemon Ashburn, VA

Description & Requirementslululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.Who We AreWe focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth‑focused environment for our people.Job SummaryThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.Core Responsibilities of the JobLeadership and People ManagementCreate and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.Implement the Store Manager's People vision for the store and cascade to team members.Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins.Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Guest Experience and CommunityLead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.Provide retail floor leadership to team members, including making in‑the‑moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.Operations, Product, and StrategyPartner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.Open and close the store in accordance with the opening and closing procedures.Understand and adhere to people safety policies and procedures to maintain a safe work environment.Perform work in accordance with applicable policies, procedures, and laws or regulations.Budget ResponsibilityAccountable for delegated aspects of controllable budget and labor hoursPeople ManagementLeadership role directly responsible for subset of store employees as delegated by Store ManagerWhat We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.Integrity: Behaves in an honest, fair, and ethical manner.Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives.Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the "big picture" implications of decisions.Change Management Leadership: Leads others through change processes and uncertainty.Interactive Communication: Conveys information effectively and understands information shared while interacting with others.Job RequirementsEligibilityMust be legally authorized to work in the country in which the store is located.Must have the ability to travel to assigned store with reliable transportation methods.Schedule/AvailabilityWork occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.Experience1 year people management experience.1 year leadership experience, including experience managing business operations and administration and managing projects or processes.Job Assets (i.e., nice to have; not required)Education: High school diploma, GED, or equivalent.Education: Bachelor's degree or equivalent.Experience: 1 year retail or sales specific management experience.Experience: 1 year recruiting, hiring, or training employees.Work Context (e.g., environment, interactions, physical)Work occurs in an environment with bright lights and loud music.Work is accomplished as part of a team and also independently.Work may involve managing conflict or mediating problems between others or deescalating guest issues.Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships.Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually.Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour).Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).Compensation & Benefits PackageBase Pay Range : $27.31 - $36.95/hour, subject to minimum wage in the locationTarget Bonus: 25%Total Target Base Pay Range : $34.14 - $46.19/hourlululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth.Extended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingGenerous employee discountFitness & yoga classesParenthood top‑upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership series (to name a few)Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.#J-18808-Ljbffr

Pizza Store Assistant Manager — Lead Team & Service

Domino's Ashburn, VA

A leading pizza franchise is seeking a Store Assistant Manager in Ashburn, Virginia to assist in daily operations, ensuring customer satisfaction and effective team management. The ideal candidate should excel in communication, multitasking, and adapt to a fast-paced environment. Responsibilities include overseeing store operations, ensuring food quality, and maintaining customer service standards. Join a dynamic team dedicated to providing exceptional service and quality food.#J-18808-Ljbffr

Full Time Assistant Customer Service Manager DLT

Harris Teeter Ashburn, VA

Harris Teeter - - Responsibilities: Supervise up to 120 associates in the Customer Service Department and accounting office; Assist the Department Manager with overall direction, coordination, and evaluation of these departments; Conduct floor monitor duties, interview and train associates; Plan, assign, and direct work; assist in appraising performance; reward and discipline associates; Ensure completion of Customer Service Store Visit Audit and Loss Prevention Front End Audit; provide coaching to non-compliant associates

Posted 23 hours ago

Automotive Assistant & Service Managers

Mavis Tire Supply Ashburn, VA

NTB / Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service ManagersNTB is proud to join the Mavis Tires Family. We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one of our state-of-the-art automotive service and retail tire sales centers in the Leesburg, VA area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. About the Position of Assistant ManagerAs a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each Mavis retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members.About the Position of Service ManagerThe Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.Employee BenefitsAt Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on-the-job training, and opportunities for career growth and advancement.QualificationsWe recruit team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position.What are you waiting for? APPLY NOW!Candidates can apply online at www.mavis.com/careers. OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll-free # at 844-375-3995.For more information about Mavis, please visit www.mavis.com.Mavis is an Equal Opportunity EmployerConsistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting [email protected]. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to [email protected].

Quick Apply

Store Assistant Manager — Lead Team, Elevate Service

Domino's Ashburn, GA

A prominent pizza franchise located in Ashburn, Georgia, is seeking a Store Assistant Manager to support daily operations. The ideal candidate will ensure excellent customer service and team coordination. Responsibilities include managing store operations in the absence of the General Manager, supervising food preparation, and maintaining cleanliness. Strong communication and leadership skills are essential for success in this fast-paced environment, where multi-tasking and adaptability are crucial.#J-18808-Ljbffr

Full Time Assistant Customer Service Manager DLT

Harris Teeter Ashburn, VA

Harris Teeter - - Responsibilities: Supervise up to 120 associates in the Customer Service Department and accounting office; Perform floor monitor duties; Interview and train associates; plan, assign, and direct work; Assist in appraising performance; reward and discipline associates; Provide coaching/feedback and address complaints; ensure audits are performed

Automotive Assistant & Service Managers

Mavis Tire Supply Ashburn, VA

Job DescriptionJob DescriptionNTB / Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service ManagersNTB is proud to join the Mavis Tires Family. We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one of our state-of-the-art automotive service and retail tire sales centers in the Leesburg, VA area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. About the Position of Assistant ManagerAs a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each Mavis retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members.About the Position of Service ManagerThe Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.Employee BenefitsAt Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on-the-job training, and opportunities for career growth and advancement.QualificationsWe recruit team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position.What are you waiting for? APPLY NOW!Candidates can apply online at www.mavis.com/careers. OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll-free # at 844-375-3995.For more information about Mavis, please visit www.mavis.com.Mavis is an Equal Opportunity EmployerConsistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting [email protected]. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to [email protected] Posted by ApplicantPro

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