Jobs for Service Desk Lead

Service Desk Technician

Vamonos IT, is seeking an experienced Service Desk Technician to join our team. You will assist in troubleshooting M365 related issues, with a focus on Power Platform, Outlook, SharePoint and Teams. This role is largely responsible for providing operational support services to our government customer's end users. This role is mostly remote, but it will require onsite travel to Ashburn, VA on a regular basis (monthly to semi-monthly).ResponsibilitiesOwn, track and resolve Information Technology (IT) incidents and requests using Service Now ticketing system.Fulfill requests and resolve incidents to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).Respond to alerts and escalations and working with both end user and engineering teams to develop strategic solutions to recurring problems.Provide knowledgeable Tier II support for IT incidents by utilizing the pre-existing Knowledge Base, Standard Operating Procedures (SOP's), Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SMEs) along with troubleshooting techniques to provide the appropriate actions.Assist in troubleshooting issues related to Power Platform: PowerApps, Power Automate, and Power BI.Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.QualificationsMust possess or be able to complete Department of Homeland Security Public Trust Investigation.High School Diploma with some relevant experience.Possess excellent verbal and written communication skills.A proven track record of providing exceptional customer service.About Vamonos ITOur experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape.Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.Our benefits include:Paid Federal HolidaysHealth, Dental, and Vision insurance optionsSimple IRA with matchingRobust Paid Vacation PolicyContinuing Education AssistanceShort Term DisabilityCompany provided life insurance

Posted 13 hours ago

Dynamic Environment

Service Desk Support - Overnight Analysts

Vamonos IT LLC Ashburn, VA, CO

Vamonos IT, is seeking an experienced Service Desk Technician to join our team. You will assist in troubleshooting M365 related issues, with a focus on Power Platform, Outlook, SharePoint and Teams. This role is largely responsible for providing operational support services to our government customer's end users. This role is mostly remote, but it will require onsite travel to Ashburn, VA on a regular basis (monthly to semi-monthly).Own, track and resolve Information Technology (IT) incidents and requests using Service Now ticketing system.• Fulfill requests and resolve incidents to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).• Provide knowledgeable Tier II support for IT incidents by utilizing the pre-existing Knowledge Base, Standard Operating Procedures (SOP's), Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SMEs) along with troubleshooting techniques to provide the appropriate actions.• Assist in troubleshooting issues related to Power Platform: PowerApps, Power Automate, and Power BI.• Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.High School Diploma with some relevant experience.• A proven track record of providing exceptional customer service.About Vamonos ITOur experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape.Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.Paid Federal Holidays• Health, Dental, and Vision insurance options• Robust Paid Vacation Policy• Short Term Disability• Company provided life insurance

Posted 13 hours ago

High salary

Service / Help Desk / Technical Support

Telos Corporation Ashburn, VA, CO

Help Desk Technician 4The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system.This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams.Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services.• Uses automated information systems to analyze routine situations.• Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action.• Resolves problems or contacts more senior technical support as necessary.• Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available.• Conducts technical research for source of information required in support of request for information related to ongoing programs.• Instructs users in the use of systems specific to the government contract.• Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem.• Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels).High School Diploma w/ 4-5 years of experience minimum• Experience with ServiceNow is preferred but not required• An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance• A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you require relay service assistance, please click on the following link to review information on your state's relay service: Full-TimeAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Service Desk Technician

Vamonos IT Ashburn, VA

Service Desk Technician Vamonos IT is seeking an experienced Service Desk Technician to join our team. You will assist in troubleshooting M365 related issues, with a focus on Power Platform, Outlook, SharePoint and Teams. This role is largely responsible for providing operational support services to our government customer's end users. This role is mostly remote, but it will require onsite travel to Ashburn, VA on a regular basis (monthly to semi-monthly). Responsibilities Own, track and resolve Information Technology (IT) incidents and requests using Service Now ticketing system. Fulfill requests and resolve incidents to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's). Respond to alerts and escalations and working with both end user and engineering teams to develop strategic solutions to recurring problems. Provide knowledgeable Tier II support for IT incidents by utilizing the pre-existing Knowledge Base, Standard Operating Procedures (SOP's), Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SMEs) along with troubleshooting techniques to provide the appropriate actions. Assist in troubleshooting issues related to Power Platform: PowerApps, Power Automate, and Power BI. Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department. Qualifications Must possess or be able to complete Department of Homeland Security Public Trust Investigation. High School Diploma with some relevant experience. Possess excellent verbal and written communication skills. A proven track record of providing exceptional customer service. About Vamonos IT Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other. From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT. Our benefits include: Paid Federal Holidays Health, Dental, and Vision insurance options Simple IRA with matching Robust Paid Vacation Policy Continuing Education Assistance Short Term Disability Company provided life insurance

District Service Manager - Lead Field Teams and Growth

Vertiv Ashburn, VA

A leading infrastructure technology company is seeking a District Manager to drive performance across service teams in Ashburn, VA. The successful candidate will lead a team of 15-20 field service engineers, ensuring operational excellence and customer satisfaction. This role requires strong communication, team-building skills, and a background in electrical engineering, with at least six years of relevant experience. A significant focus on growth, efficiency, and leadership development is expected in a full-time capacity. #J-18808-Ljbffr

Program Manager II - 24/7 IT Service Desk Lead

Esmcorp Ashburn, VA

A government contracting firm in Ashburn, VA, is seeking a full-time Program Manager II to lead an IT service desk. The ideal candidate will have extensive experience in program management, particularly in managing large teams in a dynamic environment. Key responsibilities include liaising with government stakeholders and ensuring efficient service delivery across multiple locations. Competitive salary and benefits offered.#J-18808-Ljbffr

Senior Team Lead — Account Services Desk & PM II

Esmcorp Ashburn, VA

A government contractor located in Ashburn, VA seeks a Team Lead - Account Services Desk/Project Manager II. The successful candidate will oversee 24x7 Tier II operations and support over 100K users. Requires a Bachelor's degree and at least three years of supervisory experience in IT service desks. Bilingual (English/Spanish) is a must. This full-time role offers competitive employment conditions.#J-18808-Ljbffr

Front Desk / Customer Service Representative

iFLY Indoor Skydiving Ashburn, VA

Apply for the Front Desk / Customer Service Representative role at iFLY Indoor Skydiving .During your first 30 days of employment, iFLY guarantees a minimum hourly rate of $20.00 (you can earn more with commissions!). After 30 days, your base rate will be $12.77 plus commissions.Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers. If an exciting, dynamic, collaborative workplace is for you, then apply!Core Values (SOAR)Safety FirstOutrageous PassionAccountabilityRespectCSR Day-to-Day RoleSafety – Promote customer safety throughout their time in the wind tunnel and facility.Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY.Service – Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner.Service – Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through.Additional Responsibilities – Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule, and, as needed, participate in marketing related photography, video, and social content capture for promotional usage.Physical and Other RequirementsStand for about 8 hours a day while working on a point-of-sale system.Exercise good judgement while staying focused and attentive throughout the duration of the flight session while operating tunnel wind at speeds up to 160 mph.What We Are Looking ForMust be 18 years of age or older.Weekend availability is required.High school diploma or equivalent (required).Exceptional sales skills.Exceptional customer-service skills.Confidence in phone and face-to-face communication.Ability to resolve conflicts, multitask, and understand customer needs.Friendly, upbeat, compassionate, and personable attitude.Integrity, punctuality, and professional appearance.Ability to work well within a team maintaining positive relationships.Basic computer skills.BenefitsCompetitive Salary and performance bonus opportunities.Medical, dental, vision and supplemental plans.Paid time off (PTO).Parental Leave.Company Holidays.401(k) retirement investment.Private Wellness Coaching.Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services).Tuition reimbursement.Referral bonus program.Team member discount on retail merchandise and flight packages.Free flight time for team members and family.Ongoing training and development program.All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!#J-18808-Ljbffr

Remote Service Desk Technician – Power Platform Expert

Vamonosit Ashburn, VA

A leading IT services provider is seeking an experienced Service Desk Technician to assist with troubleshooting M365 issues, focusing on Power Platform, Outlook, SharePoint, and Teams. This role is primarily remote but will require regular onsite travel to Ashburn, VA. The ideal candidate will track and resolve IT incidents, provide exceptional customer service, and possess excellent communication skills. Join a supportive team committed to delivering exceptional service in the Federal landscape.#J-18808-Ljbffr

Patient Service/Front Desk Coordinator Part Time

MyEyeDr. Ashburn, VA

About the roleSee yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.You WillProvide patients a personalized check in/out process experience that creates a timely, seamless, and positive experienceBecome a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointmentsAssist in appointment confirmations and patient outreach in partnership with Doctor availabilityBe a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as neededHave the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)Collaborate with doctor(s) and team members to provide seamless patient experienceAbout YouExperience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasksOrganized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staffFlexible, nimble and agile mindset with the ability to wear multiple hatsFriendly, caring, and patient-centric person who thrives in a fast-paced environmentTeam player who is willing to collaborate to provide the best patient experienceComputer Savvy with excellent oral and written communication skillsProfessional attitude and ability to problem solve and respond to patient service requestsGrowth With UsGrow and develop your career through role specific training programsParticipate in our Vision coverage and associate discounts on our productsIntroduction | MyEyeDr.How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.#J-18808-Ljbffr

Lead Power Field Service Engineer (Electrical)

Schneider Electric Ashburn, GA

A leading global energy management company is seeking a Lead Field Service Representative to manage customer key accounts and support team members. The role requires extensive experience as an electrical technician and proficiency in customer engagement. It offers a flexible, home-based work schedule with competitive benefits, including training and support. Ideal candidates will possess strong leadership skills and a commitment to customer satisfaction, contributing to sustainability goals.#J-18808-Ljbffr

Work Life Balance

Lead Customer Service Rep — Growth & Flexible Hours

Circle K Stores Inc. Ashburn, GA

A reputable retail company is seeking a Lead Customer Service Representative in Ashburn, Georgia. You will provide exceptional service, supervise team members, and ensure a pleasant shopping experience. Ideal candidates should have retail and customer service experience, a high school diploma, and a positive attitude. The position offers flexible scheduling and various benefits, making it a great opportunity for career growth.#J-18808-Ljbffr

Senior Automotive Service Advisor & Lead Sales Specialist

Virginia Tire & Auto, L.L.C. Ashburn, VA

A leading auto repair service provider in Ashburn is seeking a Senior Service Advisor to lead a team and drive sales. The role requires sales experience in the automotive industry and a strong understanding of vehicle systems. You will be responsible for providing top-notch customer service and building relationships with clients. The position offers guaranteed compensation and various benefits, including health insurance, vacation, and opportunities for career growth. Join a supportive and values-driven team dedicated to making car care stress-free.#J-18808-Ljbffr

Shift Supervisor: Lead Store Ops & Customer Service

CVS Health Ashburn, VA

A leading health solutions company is looking for a Shift Supervisor in Ashburn, Virginia. This part-time role involves managing the store team, ensuring smooth operations, and delivering excellent customer service. Candidates should have strong analytical and communication skills. With a pay range of $17.00 to $26.00 hourly and benefits including a 401(k) plan and wellness programs, it's an opportunity to impact community health positively.#J-18808-Ljbffr

Automotive Service Manager — Lead Frontline Team, Growth

Virginia Tire & Auto, L.L.C. Ashburn, VA

A leading automotive service provider in Ashburn, VA is seeking an experienced Automotive Service Manager. The successful candidate will oversee store operations, ensuring high-quality customer experiences and maximizing sales and profitability. Responsibilities include leading a high-performing team and optimizing workflow. Candidates should have a minimum of 8 years in retail management, preferably in automotive, and strong knowledge of vehicle systems. A commitment to employee growth and a positive work culture is essential.#J-18808-Ljbffr

HVAC Field Service Lead | Build Teams & Drive Excellence

The Tustin Group Ashburn, VA

A Virginia-based HVAC company seeks a dedicated HVAC Field Service Supervisor to lead their service operations and ensure exceptional client experiences. Ideal candidates should have a minimum of 5 years in the industry, strong leadership skills, and the ability to balance technical and supervisory roles. Responsibilities include guiding staff, managing customer relations, and supervising operations, making this role pivotal for delivering high-quality service. Join a company valuing transparency and teamwork.#J-18808-Ljbffr

Posted 13 hours ago

Banquet Director: Lead Exceptional Club Event Service

Invited Ashburn, WV

A prestigious country club in Ashburn, VA is seeking a Banquet Director to deliver exceptional Food and Beverage service, manage banquet operations and lead the banquet team. The ideal candidate will have a minimum of 3 years of supervisory experience and must be skilled in training personnel to uphold high service standards. This role involves overseeing event execution, staff scheduling, and maintaining quality standards to enhance member satisfaction within an inclusive environment.#J-18808-Ljbffr

Senior Program Manager - Service Desk

Omniscius Consulting Ashburn, VA

Job DescriptionJob DescriptionOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide.The PM will oversee all aspects of program delivery, staffing, and compliance with contract performance standards. This position is based in Ashburn, VA, with some remote flexibility.ResponsibilitiesServe as the senior point of contact with agency leadership, COR, and stakeholders.Oversee service delivery for Tier I, Tier II Advanced Support, and ASD operations.Develop and maintain required program deliverables (transition plans, staffing plans, SOPs, PMR reports).Lead staffing, onboarding, and performance management for 100+ personnel across multiple sites.Ensure compliance with Acceptable Quality Levels (AQLs) (call answer time, ticket resolution SLAs, customer satisfaction).Direct incoming and outgoing transition planning with seamless knowledge transfer.Enforce DHS IT security, Section 508 accessibility, and enterprise architecture compliance.Drive continuous service improvements based on ITIL/HDI best practices.Minimum Qualifications5+ years managing a 24x7 IT Service Desk program with 50+ staff.Experience leading federal contracts and ensuring SLA compliance.Strong knowledge of ITIL/HDI standards and service desk management tools (ServiceNow, Amazon Connect, etc.).Proven ability to manage geographically dispersed teams and subcontractors.Bachelor’s degree in IT, Business, or related field.U.S. Citizenship and eligibility to obtain DHS BI clearance.Preferred QualificationsPMP or PgMP certification.ITIL v4 certification.Prior DHS or other federal IT support program experience.Experience managing program transitions and incumbent capture.Bilingual English/Spanish is a plus.Powered by JazzHRBmFAeENZl4

Team Lead - Account Services Desk/Project Manager II

ESM Ashburn, VA

Job DescriptionJob DescriptionEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Team Lead - Account Services Desk/Project Manager II for an exciting opportunity located in Ashburn, VA.Job Description and ResponsibilitiesESM is looking for a full-timeTeam Lead - Account Services Desk/Project Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:Oversee TSD Tier II ACE ASD Operations, 24x7x365, supporting over 100K active users comprised of Trade, Participating Government Agencies (PGA), and CBP clients related to task areas such as trade facilitation, trade compliance and trade enforcement.Required Knowledge, Skills and Abilities (KSA)Customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills.In depth knowledge of CBP and International Trade business operations and procedures and minimum of three (3) years' experience working with cargo processing systems; preferably the Automated Commercial Environment (ACE) Desired KSAExperience managing staff located in 2 or more geographically separated locationsMinimum Training, Education, and CertificationsA minimum of three (3) years of IT service desk supervisory experience with specific experience managing:24x7x365 Tier II customer service operations and at least 20 FTEVolume of at least 1K calls/contacts per week across channels (email, self-service, chat, phone, in-person/walkup)Bachelor's degree in related fieldRequired Certifications include PMI PMP, ITIL v4, HDI Desktop Support Manager or HDI Support Center Director (Preferred)Minimum ClearanceCBP Background Investigation (BI)Physical RequirementsAbility to sit, stand, walk for extended periods of timeAbility to use a computerAdditional RequirementsMust be bilingual (English/Spanish)Other duties as assignedU.S. citizens or have Lawful Permanent Resident statusESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

Shift Lead: Lead, Serve, and Elevate Coffee Experience

Peet’s Coffee Ashburn, VA

A leading coffee chain in Virginia is seeking passionate individuals for the role of Shift Leads. The ideal candidates will have prior leadership experience, excel in customer engagement, and be adaptable in a fast-paced environment. Responsibilities include managing daily operations, delivering exceptional customer service, and ensuring smooth task deployment. Competitive pay and benefits are provided.#J-18808-Ljbffr