Jobs for Transportation Program Manager

Sr. Technical Program Manager

About the Company We are a fast-growing leader in spatial computing, building scalable, reusable, and secure software solutions that push the boundaries of immersive and interactive technology. With deep roots in both the public and military sectors, we pride ourselves on delivering high-quality, mission-critical systems that meet the highest standards of execution, documentation, and security. About the Role As a Senior Technical Program Manager, you will take ownership of multiple complex software development programs from start to finish. This is a highly technical, hands-on leadership role where you'll guide a talented software team to deliver robust, cutting-edge solutions. You'll balance strategic vision with technical depth, ensuring projects align with organizational goals while meeting the rigorous demands of configuration control, security, and compliance. About You You are an accomplished technical leader and program manager with more than a decade of experience in software development, including substantial time in the public or military sectors. You bring both strategic oversight and hands-on technical acumen, capable of reviewing solutions, mentoring teams, and ensuring delivery against high standards. What you bring: 10+ years in software development, with experience across the full SDLC. Strong background in leading technical teams and managing advanced technologies. Proven success in project management and risk management. Familiarity with programming languages such as C++, C#, Python, Java, Go, PHP, Unity, or Unreal. Excellent communication and stakeholder engagement skills. US citizenship (required). Bachelor's degree in a technical field (computer science, engineering, or similar). Bonus points for: Advanced degree in a technical field. PMP certification. Experience with government software security requirements (e.g., NIST, CMMC, CISA). What We Value A collaborative, hands-on approach to leadership. Dedication to high standards of execution, documentation, and security. Passion for advancing cutting-edge technology in a fast-moving environment. The ability to inspire and mentor others while driving meaningful innovation.

Best Match

Senior Data Center Delivery Program Manager

Ll Oefentherapie Ashburn, VA

A cloud services provider in Ashburn, Virginia is seeking a Project Manager for their Data Center Infrastructure Delivery team. The successful candidate will oversee the management and delivery of data center focused projects, ensuring efficiency, cost-effectiveness, and compliance. This role requires strong experience in project management and technical design, emphasizing risk management and vendor relationships. You will be responsible for engaging with stakeholders and internal teams to ensure successful project outcomes and adherence to timelines and budgets.#J-18808-Ljbffr

Best Match

Program Manager

Tyto Athene, LLC Ashburn, VA

Description Tyto Athene is searching is seeking a Program Manager to support a law enforcement customer in Ashburn, VA.Responsibilities:Manage scope, schedule, cost, technical, and staffing performance and activities on major, complex contracts to ensure timely and quality delivery of services to the client; contracts may include task areas that require 24x7x365 support.Manage subcontractors to ensure their strict adherence to MPG and client standards of quality and performance; provide a “one team” view to the clientFormulate and enforce work standards, assign staff work schedules, and review and resolve work discrepanciesEnsure timely, complete, high-quality contract deliverables; ensure SLAs are met or exceeded 100% of the timeSelect and provide metrics and dashboards to make program status and performance visible to the client and other stakeholdersInterface with client’s senior management personnel, including briefings up to CIO/CISO levelOptimize processes to maximize efficiencies within the team and program, including process automation and functional integration across task areas and teamsBe a positive change agent, both within and outside the organization; propagate our corporate culture throughout the programLead risk management activities, including identification and recommended mitigations; track and manage risks and issues through closureBuild, grow, and develop high-performing teams aligned with the customer’s mission and strategyManage program personnel to include interviewing, hiring, performance evaluations, compensation, and training and developmentGuide and mentor lower-level managers, team leads, and staffOccasional travel to various program sites to ensure sound program execution may be necessaryMust have the ability to work in a dynamic environment and flexibly adapt to changing conditionsPossess a high degree of originality, creativity, and initiative requiring minimal supervisionQualifications Required:Minimum of seven (7) years of direct project and program management experience delivering information systems or computer network support services.Bachelor’s degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field.Active Project Management Professional (PMP) certification.Active ISC2 Certified Information Systems Security Professional (CISSP) certification.Demonstrated expertise in analyzing complex cybersecurity issues and leading technical and programmatic teams to resolution.Strong leadership, communication, and stakeholder-engagement skills; ability to serve as the contractor’s primary interface with CBP.Desired:Master's DegreeAgile experience and certifications are a plusCISSP and/or other relevant IT certifications are a plusClearance:TS/SCI Clearance requiredLocation:Ashburn, VAAbout Tyto Athene Compensation:Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.Benefits:Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.#J-18808-Ljbffr

Deputy Program Manager

Tyto Athene, LLC Ashburn, VA

DescriptionTyto Athene is searching is searching for a Deputy Program Manager to support a law enforcement customer in Ashburn, VA.Responsibilities:Manage scope, schedule, cost, technical, and staffing performance and activities on major, complex contracts to ensure timely and quality delivery of services to the client; contracts may include task areas that require 24x7x365 support.Manage subcontractors to ensure their strict adherence to MPG and client standards of quality and performance; provide a “one team” view to the clientFormulate and enforce work standards, assign staff work schedules, and review and resolve work discrepanciesEnsure timely, complete, high-quality contract deliverables; ensure SLAs are met or exceeded 100% of the timeSelect and provide metrics and dashboards to make program status and performance visible to the client and other stakeholdersInterface with client’s senior management personnel, including briefings up to CIO/CISO levelOptimize processes to maximize efficiencies within the team and program, including process automation and functional integration across task areas and teamsBe a positive change agent, both within and outside the organization; propagate our corporate culture throughout the programLead risk management activities, including identification and recommended mitigations; track and manage risks and issues through closureBuild, grow, and develop high-performing teams aligned with the customer’s mission and strategyManage program personnel to include interviewing, hiring, performance evaluations, compensation, and training and developmentGuide and mentor lower-level managers, team leads, and staffOccasional travel to various program sites to ensure sound program execution may be necessaryMust have the ability to work in a dynamic environment and flexibly adapt to changing conditionsPossess a high degree of originality, creativity, and initiative requiring minimal supervisionQualificationsRequired:Minimum of five (5) years of direct project and program management experience supporting information systems or computer network services.Bachelor’s degree in Computer Science, Engineering, Information Technology, Cybersecurity, or a related field.One of the following professional certifications required:CISSP – Certified Information Systems Security ProfessionalCISSP-ISSMP – Information Systems Security Management ProfessionalCISM – Certified Information Security ManagerPMP – Project Management ProfessionalStrong ability to support and drive technical program execution and solution delivery in a federal/cybersecurity environment.Excellent leadership, communication, and stakeholder-relationship skills.Desired:Master's DegreeAgile experience and certifications are a plusOther relevant IT certifications are a plusClearance:TS/SCI Clearance requiredLocation:Ashburn, VAAbout Tyto AtheneCompensation:Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.Benefits:Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting‑edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission‑driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.#J-18808-Ljbffr

Network Program Manager

TekSynap Ashburn, VA

Responsibilities & Qualifications RESPONSIBILITIESThe Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience. The Network Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR). The Network Program Manger organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintain and manages the client interface at the senior levels of the client organization. Meets with customer and Contractor personnel to formulate and review task plans and deliverable items. Responsible for Quality Management. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.REQUIRED QUALIFICATIONSExperience: At least A minimum of Fifteen (15) years’ experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agencyFive (5) years of relevant technical network experience with a bachelor’s degree in a non-technical field. In lieu of a bachelor’s degree, eight (8) years of relevant technical network experience.Education: Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications or equivalent experienceBackground Investigation is requiredCertifications preferred include: Project Management Professional (PMP) and ITIL v3 Foundation certifications to ensure contract functions, program/project management services, performance tracking and reporting, and task order execution are conducted and managed according to industry best practices.Overview We are seeking a Network Program Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month.TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at www.TekSynap.com.Apply now to explore jobs with us!The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here."As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration".Additional Job Information COMPETENCIESOral CommunicationWritten CommunicationStrategic ThinkingTechnical ExpertiseInitiativeFoster InnovationResults OrientedTeamworkWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Location: Springfield or Ashburn, VirginiaRemote or In-Person: 100% OnsiteType of environment: OfficeNoise level: MediumWork schedule: Schedule is day shift Monday – Friday.Amount of Travel: Less than 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK AUTHORIZATION/SECURITY CLEARANCES. CitizenBackground Investigation is requiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.#J-18808-Ljbffr

Network Program Manager

Internetwork Expert Ashburn, GA

Program DescriptionThis program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agencies nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues.Position DescriptionThe Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for the agency. The Network Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR). The Network Program Manger organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintain and manage the client interface at the senior levels of the client organization. Meets with customer and Contractor personnel to formulate and review task plans and deliverable items. Responsible for Quality Management. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.Oversee all aspects of contract performance and delivery of task order requirements for agency.Serve as the primary Contractor Point of Contact (POC) for the Contracting Officer’s Representative (COR), maintaining open and effective communication.Organize, direct, and manage contract operations involving multiple, complex, and interrelated network projects.Lead and manage teams of contract support personnel across multiple geographic locations, ensuring consistent performance and adherence to service standards.Develop, review, and implement task plans, schedules, and deliverables in alignment with contract requirements and mission objectives.Maintain and manage client relationships at senior levels, ensuring alignment between customer goals and contractor performance.Oversee and enforce Quality Management processes, ensuring compliance with established performance metrics, SLAs, and quality standards.Ensure conformance with program schedules, budgets, and cost controls; proactively identify and mitigate risks to delivery timelines and performance.Prepare and maintain technical and financial reports to communicate project progress, performance, and status to management and customers.Coordinate and delegate responsibilities to subordinate project managers, leads, and team members, ensuring accountability and successful completion of all tasks.Support the development and implementation of process improvements to enhance service delivery efficiency and customer satisfaction.Ensure compliance with security, safety, and regulatory requirements as defined by agency and federal standards.Required Skills10 + years of relevant experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency.Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication.Technical Knowledge: Strong understanding of networking technologies, infrastructure, and telecommunications systems.Project Management Expertise: Proven ability to lead large-scale, complex IT or network operations programs.Financial and Performance Management: Experience managing program budgets, cost controls, and performance tracking metrics.PMP (Project Management Professional) – Project management and leadership proficiency.Additional Relevant CertificationsCCNACCNPITIL v3 or ITIL 4 – Service management and process optimization expertise.Preferred SkillsSecurity & Compliance Awareness: Familiarity with federal security standards, compliance frameworks, and CBP operational requirements.Soft SkillsLeadership and Team Building: Ability to inspire and motivate multidisciplinary teams toward shared goals.Communication: Excellent verbal and written communication skills; capable of interacting effectively with senior government officials and contractor personnel.Customer Focus: Strong commitment to delivering high-quality service and maintaining a positive customer experience.Analytical Thinking: Skilled in problem-solving, risk assessment, and strategic decision-making.Adaptability: Comfortable managing multiple priorities and adjusting to evolving mission requirements.Collaboration: Works effectively across technical and administrative teams, fostering cooperation and trust.Accountability: Demonstrates ownership of program outcomes and adherence to deadlines and performance standards.SES provides a competitive salary and the following benefits:MedicalDentalVisionAD&DSTDLTDCompany paid Life Insurance401k with employer contributionPaid Time OffPet Insurance#J-18808-Ljbffr

IT Senior Manager/Program Manager

Zantech Ashburn, VA

Are you looking for your next challenge? Are you ready to work with a performance-based small company? Zantech is a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!Zantech is looking for a talented IT Senior Manager/Program Manager to serve as a senior-level program manager responsible for strategic leadership, executive engagement, and comprehensive program oversight for CBP's cloud modernization initiatives for a Hybrid role based out of the Washington DC Metro area.The Program Manager will play a crucial role in leading cross-functional teams in implementing multi-cloud architecture strategies and infrastructure modernization efforts. Drive collaboration across CBP enterprise stakeholders and provide executive-level communications to support mission-critical modernization objectives.Responsibilities Implement program management support with quality controls, metrics, and measuresLead strategic planning and roadmap development for cloud modernizationCoordinate ongoing program activities using agile principlesCreate executive-level briefings, talking points, and communication plansEngage with executive audiences (EACs, COO, Commissioner) and external stakeholdersManage cross-functional teams and interdependencies across CBP programsOversee transition planning and knowledge management activitiesEnsure compliance with CBP policies, standards, and security requirementsRequired Experience or Knowledge 10+ years of experienceAdvanced program management expertise with large-scale IT modernization programsMulti-cloud architecture knowledge (AWS, Azure, GCP)Federal contracting experience, preferably DHS/CBPExecutive-level stakeholder engagement and communicationsAgile methodologies and DevOps practicesRisk management and quality assuranceCross-functional team leadership in collaborative environmentsTechnology requirements management and rapid response scenariosRequired Education/Certifications Project Management Professional (PMP) from Project Management InstitutePreferred Education/Certifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or related fieldProgram Management Professional (PgMP) from Project Management InstituteCertification in cloud solution architecture from FEDRAMP accredited cloud service providerITIL Foundation or higherAgile/Scrum certificationsRequired Security Clearance US Citizenship and the ability to obtain and maintain an active Secret clearance, per contract requirements.Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!#J-18808-Ljbffr

Program Manager II (1583002)

Esmcorp Ashburn, VA

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA .Job Description and ResponsibilitiesESM is looking for a full-time Program Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX).Employee responsibilities include:Staffing and Resource ManagementQA and Performance ManagementKnowledge and Service Catalog ManagementTrainingTransition In/OutRequired Knowledge, Skills and Abilities (KSA)Excellent team skills, must be thorough, must have excellent communications skills, written and verbalAbility to work in a dynamic cross-organizational team environmentStrong dedication to provide quality customer serviceStrong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issueAbility to prioritize tasks and adhere to established deadlinesTake ownership of tasks and deliver without supervision while using their discretion to seek help necessaryDesired KSABe a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situationsCandidate must communicate effectively with team members, management, and government customerAbility and desire to research and develop creative solutions to unique problems with minimal supervisionExperience managing staff located in 2 or more geographically separated locationsMinimum Training, Education, and CertificationsA minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff.Bachelor's degree in related fieldPMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4Minimum ClearanceCBP Background Investigation (BI)Physical RequirementsAbility to sit, stand, walk for extended periods of timeAbility to use a computerAdditional RequirementsOther duties as assignedU.S. citizens or have Lawful Permanent Resident statusESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.#J-18808-Ljbffr

Project Manager (Capital Programs)

Water Environment Federation Ashburn, VA

Loudoun Water is the water and wastewater authority serving Loudoun County, Virginia – a suburb of Washington, DC and one of the fastest growing counties in the United States. The County is home to a population of more than 420,000 residents, and continued growth is anticipated, bolstered by a new mass transportation link to DC. Keeping up and successfully staying ahead of the pace of development has been our trademark – and we are looking for new people to join us!Loudoun Water has an immediate opening for a Project Manager in its Capital Programs department. The Capital Programs department is instrumental to the delivery of Loudoun Water’s Capital Improvement Program. The Project Managers will be responsible for design and construction administration of a variety of water, wastewater, and reclaimed water projects. Essential functions include:Working with various stakeholders including Operations, Maintenance, and Operations Technology teams at Loudoun Water to identify needs and develop projects for incorporation in the 10-year Capital Improvements Plan;Developing and actively managing scopes, budgets, and schedules for design and construction phase efforts in the best interest of Loudoun Water;Collaborating with stakeholders to ensure their needs are reflected in project planning, budgeting and design;Managing consulting engineers in the preparation of task orders and the delivery of planning, design, and construction phase deliverables;Leading stakeholder efforts to resolve project issues, build consensus, agree on design decisions, and resolve design and construction phase challenges;Construction administration and management of water, wastewater, and reclaimed water projects;Supporting Senior Project Managers and Program Managers in the delivery of capital projects;Coordinating the operational testing and commissioning of new facilities;Coordinating with regulatory agencies for project approvals during design and compliance during construction;Negotiating with property owners to secure easements and as necessary during the project design and construction phase;Collaborating and negotiating with consultants, vendors, and contractors in the best interest of Loudoun WaterWe are looking for self-starters with an eye for quality, “can do” attitude, and excellent technical and communication skills. We offer competitive salaries, a stable work environment and excellent employee benefits.Requirements: BS degree in Civil or Environmental Engineering, Construction Management, or related field and a minimum of 5 years of progressively responsible experience, including relevant design or construction administration and management experience on water and wastewater facilities and infrastructure. An MS degree in Civil or Environmental Engineering or a related field may be applied towards the experience requirements. Registration as a Professional Engineer in Virginia is desirable.Apply online at www.loudounwater.org. Salary DOQ. Position will remain open until filled. EOE#J-18808-Ljbffr

Deputy Program Manager, Cybersecurity (TS/SCI)

Tyto Athene, LLC Ashburn, VA

A leading IT services company in Ashburn, VA is seeking a Deputy Program Manager to manage complex contracts for a law enforcement client. The ideal candidate will have over five years of project management experience in a cybersecurity environment, strong leadership skills, and a TS/SCI Clearance. The role includes managing subcontractors and delivering high-quality services. Competitive compensation and comprehensive benefits are offered.#J-18808-Ljbffr

Senior Program Manager-Defense Solutions - Onsite

Curtiss-Wright Corporation Ashburn, VA

**Senior Program Manager- Defense Solutions - Onsite Position**Come join our family as our ***Senior*** ***Program Manager*** for a family of programs in ***Ashburn, VA***As our Senior Program Manager, you will work with the most *i**nnovative designers and manufacturers of rugged solutions*** that deliver optimal and reliable performance wherever they are deployed. You will be responsible for the ***performance of programs*** in accordance with contract requirements and company policies, procedures, and guidelines. Our program area typically represents more than three functional areas. You will also be responsible for ***acquiring follow-on business*** associated with assigned programs and for ***supporting new business development***by leading proposals and increasing customer satisfaction.**Location:** ***Ashburn, VA*******Salary Range:**** $ 144,100.00 - 190,000.00 per year plus bonusPlease note that the salary range information provided is a general guideline only, reflecting a position based in Virginia. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.**We Take Care of Our People**Paid Time Off **I** 401K with Employer Match and Profit Sharing **I** Health and Wellness Benefits **I** Learning and Development Opportunities **I** Referral Program **I** Competitive Pay **I** Recognition **I** **I****Your Challenge:**As our Program Manager, you will serve as the principal point of contact to key military and commercial customers by showcasing your technical program leadership within the Rugged Embedded Computing industry. Demonstrate your seniority with the Defense and Aerospace embedded environment by managing technical, multi-million dollar budgets, scheduling and leading action-oriented teams in the execution of rugged embedded computing and security processing development programs.* Must be familiar with the architecture and implementation of complex integrated systems for Defense and Aerospace; the hardware development process; the integration and test requirements and methodologies to support these complex systems integration activities* Ownership of the schedule and cost management on programs managed - Holds program and proposal Kick-off Meetings, establishing baselines for planned cost, design configuration and schedule - Establishes and tracks metrics to monitor performance and progress.* Lead multi-disciplinary teams within a matrixed organization* Act as a central authority for the Company in its relationship with internal and external customers.* Establish program status reporting to anticipate and take corrective action in problem areas before they occur, with appropriate line organization.* Takes a proactive stance by developing contingency plans in potential risk areas and identifying contingency plan deployment criteria to resolve potential problems. Reports potential problems to upper management.* Ensure pertinent written records are maintained that document all agreements / commitments related to the project.* Actively pursue new business and will be responsible to coordinate proposal responses both formal RFPs and informal inquiries.* The Senior Program Manager will work with Engineering and support organizations to analyze proposals with respect to cost/risk/quality, lead source selections and negotiation teams, and monitor subcontract costs, schedules, and technical performance.**What You Bring:*** Bachelor's or master's degree in electrical or computer engineering preferred (or equivalent).* Program Management Professional (PgMP) and Project Management Professional (PMP) certification highly desired.* A minimum of 5 years related experience* Extensive background in strategic planning, competitive assessments, and bidding/acquisition of multi-million dollar contracts* Experience in working with the Defense and Aerospace customer community and in serving as a principal point of contact to key military and commercial customers* Management leadership of annual multi-million dollar budget* Strong interpersonal skills especially in team building/maintenance and customer relationships* Technical and program leadership experience and familiarity with the Single Board Computer industry and integrated systems development are required* Should have experience with customer communications, negotiations and proposal management* Contribute to weekly and monthly strategic planning, plan execution and technology roadmap updates and must be able to keep team members focused on schedule milestones and objectives and must motivate team members to develop cost effective, customer-oriented solutions and approaches.* Must be able to act independently and make decisions on administrative / operational issues affecting the success of this organization.* Must be a US citizen and able to obtain and maintain a DOD Security clearance**Who We Are:**Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. Our solutions address , , and defense applications, and are focused on growth segments with a high demand for , , , and performance. As a leading Modular Open Systems Approach (MOSA) solutions supplier for battlefield platforms and , we are uniquely positioned to benefit from the DoD's commitment to maintaining technological superiority on the battlefield.To learn more visit:*No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our **Talent Acquisition Team** and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.***Compliance Statement**This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.**For US Applicants:**If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. **Our Values** **Leadership** We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. **Customer Focus** We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. **Teamwork & Trust** Working in a spirit of trust and collaboration, we actively encourage employees#J-18808-Ljbffr

Data Center Systems and Design Program Manager

jobr.pro Ashburn, VA

Account ManagerWe help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts. Responsibilities include client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, helping define who we are and guide our actions.As an Account Manager you will perform a variety of management functions for assigned accounts while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.Interview and CompensationApply quickly and efficiently onlineInterview from the convenience of your own homeWeekly payCompetitive benefitsFlexible schedulesWith over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide."Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.BenefitsRetirement planEmployer-provided medical and dental coverageCompany-paid life insuranceVoluntary life and disability insuranceEmployee assistance planSecuritas Saves discount programPaid holidaysPaid time away from workAdditionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.#J-18808-Ljbffr

Program Manager II - 24/7 IT Service Desk Lead

Esmcorp Ashburn, VA

A government contracting firm in Ashburn, VA, is seeking a full-time Program Manager II to lead an IT service desk. The ideal candidate will have extensive experience in program management, particularly in managing large teams in a dynamic environment. Key responsibilities include liaising with government stakeholders and ensuring efficient service delivery across multiple locations. Competitive salary and benefits offered.#J-18808-Ljbffr

Senior Network Program Manager — Lead Large-Scale IT Ops

Internetwork Expert Ashburn, GA

A technology services provider in Georgia is seeking a Network Program Manager to oversee contract operations and ensure successful task delivery. This role requires 10+ years of experience, a Bachelor's degree in a related field, and strong leadership skills. The ideal candidate will manage teams, maintain client relationships, and ensure compliance with performance standards. Competitive salary and benefits available.#J-18808-Ljbffr

Posted 20 hours ago

Manager, Program Finance

Harris Geospatial Solutions Ashburn, VA

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job TitleManager, Program FinanceJob Code30496Job LocationAshburn, VAJob DescriptionL3Harris Corporation’s Advanced Combat Systems sector is seeking a Program Finance Manager for the Surveillance and Strike business area. This position will be responsible for managing, preparing, administering, and directing cost control of the budget for large and/or complex programs. This position will report to the Agile Development Group Division Lead.Essential FunctionsLead, direct and review the work of direct report(s) with focus on policy and strategy implementation to ensure that contracts, proposals, pricing, billings and forecasting, are within negotiated and agreed-upon parameters and government cost control guidelines.Support direct reports by clearing any obstacles hindering workflow.Develop financials for annual operating plans and strategic plans.Provide comprehensive weekly/monthly revenue and project profitability variance analysis against monthly spends, budget and forecasts.Maintain Order, Sales, Profit, and Cash Flow weekly tracking sheet to present to Division lead, providing program management and program finance inputs, variance analysis against current year plans.Work with program management and functional disciplines to ensure program plans and execution are compliant with company standard practice of integrating cost and schedule using earned value management guidelinesAssess and quantify cost/schedule/technical status and risk, evaluate program trends, and provide project cost completion estimates.Perform analyses, prepare reports and communicate with parties within and outside of the organization which includes customers or vendors on an as‑needed basis.Problem solve and conduct investigations to identify root-cause and develop improvements to practices or approaches to mitigate scheduling risks.Conduct briefings with senior leadership regarding matters of importance to budget control for programs and to explain and influence changes.Support internal and external audits.Be proactive in introducing changes that will enhance the team’s efficiency.QualificationsBachelor’s Degree and minimum 9 years prior related experience. Graduate Degree with a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.Ability to obtain a U.S. Government Security ClearancePreferred Additional SkillsExperience in Program Financial management.Experience setting up and monitoring cost control system on contracts requiring validated cost schedule control system.Knowledge in Finance program interface for proposals, billings, cost control and other financial controls.Experience in the managing of finance in the defense and aerospace industry highly preferred.Working knowledge of Cost Accounting Standards and Federal Acquisition Regulations.Experience in EVMS and/or Microsoft Project a plus.Ability to work with management and other functional areas in a fast-paced multiple project environment with changing priorities.L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.#J-18808-Ljbffr

Posted 20 hours ago

Dynamic Environment

IT Senior Manager/Program Manager

Zantech Ashburn, VA

Are you looking for your next challenge? Are you ready to work with a performance-based small company? Zantech is a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!Zantech is looking for a talented IT Senior Manager/Program Manager to serve as a senior-level program manager responsible for strategic leadership, executive engagement, and comprehensive program oversight for CBP's cloud modernization initiatives for a Hybrid role based out of the Washington DC Metro area.The Program Manager will play a crucial role in leading cross-functional teams in implementing multi-cloud architecture strategies and infrastructure modernization efforts. Drive collaboration across CBP enterprise stakeholders and provide executive-level communications to support mission-critical modernization objectives.ResponsibilitiesImplement program management support with quality controls, metrics, and measuresLead strategic planning and roadmap development for cloud modernizationCoordinate ongoing program activities using agile principlesCreate executive-level briefings, talking points, and communication plansEngage with executive audiences (EACs, COO, Commissioner) and external stakeholdersManage cross-functional teams and interdependencies across CBP programsOversee transition planning and knowledge management activitiesEnsure compliance with CBP policies, standards, and security requirementsRequired Experience or Knowledge10+ years of experienceAdvanced program management expertise with large-scale IT modernization programsMulti-cloud architecture knowledge (AWS, Azure, GCP)Federal contracting experience, preferably DHS/CBPExecutive-level stakeholder engagement and communicationsAgile methodologies and DevOps practicesRisk management and quality assuranceCross-functional team leadership in collaborative environmentsTechnology requirements management and rapid response scenariosRequired Education/CertificationsProject Management Professional (PMP) from Project Management InstitutePreferred Education/CertificationsBachelor's degree in Computer Science, Information Technology, Business Administration, or related fieldProgram Management Professional (PgMP) from Project Management InstituteCertification in cloud solution architecture from FEDRAMP accredited cloud service providerITIL Foundation or higherAgile/Scrum certificationsRequired Security ClearanceUS Citizenship and the ability to obtain and maintain an active Secret clearance, per contract requirements.Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!#J-18808-Ljbffr

Posted 20 hours ago

Project Manager (Capital Programs)

Water Environment Federation Ashburn, VA

Posted 20 hours ago

Program Finance Manager — EVMS & Budget Strategy

Harris Geospatial Solutions Ashburn, VA

A leading technology solutions provider is seeking a Manager, Program Finance in Ashburn, VA. This role involves managing budgets for complex programs, leading a team, conducting financial analysis, and ensuring compliance with government guidelines. Ideal candidates have extensive experience in program financial management, with a degree in finance or a related field. The position demands strong leadership and analytical skills in a dynamic environment, offering the chance to contribute to mission-critical projects.#J-18808-Ljbffr

Manager, Program Finance

Clearance Jobs Ashburn, VA

Manager, Program FinanceL3Harris Corporation's Advanced Combat Systems sector is seeking a Program Finance Manager for the Surveillance and Strike business area. This position will be responsible for managing, preparing, administering, and directing cost control of the budget for large and/or complex programs. This position will report to the Agile Development Group Division Lead.Essential Functions:Lead, direct and review the work of direct report(s) with focus on policy and strategy implementation to ensure that contracts, proposals, pricing, billings and forecasting, are within negotiated and agreed-upon parameters and government cost control guidelines.Support direct reports by clearing any obstacles hindering workflow.Develop financials for annual operating plans and strategic plans.Provide comprehensive weekly/monthly revenue and project profitability variance analysis against monthly spends, budget and forecasts.Maintain Order, Sales, Profit, and Cash Flow weekly tracking sheet to present to Division lead, providing program management and program finance inputs, variance analysis against current year plans.Work with program management and functional disciplines to ensure program plans and execution are compliant with company standard practice of integrating cost and schedule using earned value management guidelinesAssess and quantify cost/schedule/technical status and risk, evaluate program trends, and provide project cost completion estimates.Perform analyses, prepare reports and communicate with parties within and outside of the organization which includes customers or vendors on an as-needed basis.Problem solve and conduct investigations to identify root-cause and develop improvements to practices or approaches to mitigate scheduling risks.Conduct briefings with senior leadership regarding matters of importance to budget control for programs and to explain and influence changes.Support internal and external audits.Be proactive in introducing changes that will enhance the team's efficiency.Qualifications:Bachelor's Degree and minimum 9 years prior related experience. Graduate Degree with a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.Ability to obtain a U.S. Government Security ClearancePreferred Additional Skills:Experience in Program Financial management.Experience setting up and monitoring cost control system on contracts requiring validated cost schedule control system.Knowledge in Finance program interface for proposals, billings, cost control and other financial controls.Experience in the managing of finance in the defense and aerospace industry highly preferred.Working knowledge of Cost Accounting Standards and Federal Acquisition Regulations.Experience in EVMS and/or Microsoft Project a plus.Ability to work with management and other functional areas in a fast-paced multiple project environment with changing priorities.L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Posted 20 hours ago

Program Manager II

Clearance Jobs Ashburn, VA

Program Manager IIFor more than a decade, Karthik Consulting has been a reliable and trusted advisor to our government customers, providing independent and unbiased recommendations and solutions to mitigate risk and help solve IT issues. We bring the innovation, passion, and agility of the commercial sector to meet the unique challenges of this competitive space. Karthik Consulting is seeking a Program Manager II with the below skillset.Position Overview:The Program Manager II serves as the primary contractor point of contact for the Contracting Officer Representative (COR) and government senior-level managers, providing comprehensive oversight of the Technology Service Desk services supporting over 65,000 CBP employees, contractors, and trade partners across 1,800+ locations worldwide.Essential Functions:Strategic Leadership: Direct the overall program management of 24x7x365 technology service desk operations, ensuring seamless delivery of Tier I, Tier II, and ACE Account Service Desk support across multiple geographic locations.Government Relations: Serve as the principal interface with CBP leadership, maintaining regular communication with the COR, program office, and senior government officials regarding operational performance, strategic initiatives, and program outcomes.Performance Management: Oversee achievement of all Acceptable Quality Levels (AQLs), including ?85% Service Level Answer Time, ?90% Email Processing, and ?80% First Contact Resolution metrics.Risk Management: Identify, assess, and mitigate operational risks while ensuring continuous compliance with DHS security requirements and CBP enterprise architecture standards.Resource Optimization: Direct staffing strategies that maintain adequate coverage across three primary locations (Ashburn, VA; Orlando, FL; San Antonio, TX) while managing complex background investigation timelines.Required Qualifications:Minimum five (5) years of experience managing a 24-hour a day, 7-day per week Information Technology service desk operation with at least 50 staff members.Demonstrated ability to lead large, geographically distributed teams while maintaining high performance standards and customer satisfaction ratings.Comprehensive understanding of ITIL best practices, service management tools (ServiceNow), and federal IT security requirements.Must obtain and maintain favorably adjudicated CBP T4 or T5 background investigation.Exceptional written and verbal communication skills with proven ability to brief senior government officials and prepare comprehensive program reports.Preferred Qualifications:Previous experience managing federal IT service desk operations.Knowledge of CBP systems and applications.Project Management Professional (PMP) certification.ITIL Foundation or higher certification.Experience with Amazon Connect call management systems.Performance Metrics:Customer Satisfaction: ?90% favorable ratings.Operational Event Handling: ?90% events properly notified and documented.Program Management Quality: ?90% quality score on deliverables.Team Performance: Achievement of all established service level agreements.Primary Duties and Responsibilities:Strategic Leadership and Government Relations:Serve as Primary COR Interface: Function as the contractor's principal point of contact for the Contracting Officer Representative (COR) and government senior-level managers.Government Briefings: Brief TSD government leadership on daily, weekly, and/or monthly performance as requested.Strategic Communication: Maintain regular communication with CBP leadership regarding operational performance, strategic initiatives, and program outcomes.Staffing and Resource Management:24x7 Supervisory Coverage: Schedule and supervise contractor personnel, ensuring appropriate coverage across all tasks and ensuring staff supports one task at a time.Monitor Workforce Management: Continuously monitor and manage the TSD's call, chat, email, and ticket workflow, adjusting staffing and assignments to mitigate impact of call volume spikes and/or staffing shortages.Multi-Location Supervision: Ensure supervisory coverage on all shifts as well as at least one supervisor covering each associated location (Ashburn, Virginia; Orlando, Florida; San Antonio, Texas).Background Investigation Management: Follow CBP policies and procedures for timely onboarding and off-boarding of contract staff, including ensuring all prospective contractor personnel complete background investigation (BI) forms within 30 days of notification of eligibility.Quality Assurance and Performance Management:Performance Oversight: Ensure contractor performs all functions and meets performance objectives identified in the PWS, including Addendum A Quality Assurance Criteria and Measurements.Real-time Monitoring: Continuously monitor staffing, agent availability/productive status, and contact volume to ensure contact handling is performed within service delivery objectives.Operational Event Management: Identify and report "operational events" (spikes in volume and/or wait times) to government in a timely manner, and provide an "after action report" that identifies root cause, actions taken to mitigate, and plans for improvement after each operational event.Process Compliance: Ensure work performed by contract personnel complies with existing CBP TSD Processes and Procedures and provide objective evidence of compliance as requested.Continuous Improvement: Identify ways to maximize and continuously improve First Contact Resolution (FCR).Deliverable Management:Document Delivery: Deliver effective Standard Operating Procedures (SOPs), performance reports, and other deliverables (outlined in Section 6 of the PWS) accurately and on time.Customer Feedback Integration: Review and respond to customer feedbackincluding from customer satisfaction surveys and from customers reaching out directly to TSDand apply that feedback to continuous improvement initiatives.Lead Improvement Initiatives: Drive customer-focused improvements in resource planning, management, and training.Analyze Support Trends: Analyze trends in incoming support requests to devise methods to reduce incoming call and email volume.Knowledge and Service Catalog Management:Technology Support Planning: Provide input and guidance concerning support requirements related to new technologies introduced to CBP that require TSD supportincluding identifying and flagging knowledge articles for revision and identifying knowledge gaps for potential knowledge article creation.Template Management: Manage the development, revision, and use of templates and scripted responses for trouble tickets and email correspondences (currently 10 active ServiceNow ticket templates and 200 pre-scripted email responses).Knowledge Management Collaboration: Assist the government Knowledge Management team in maintaining TSD's Knowledge Management System (KMS) library of roughly 500 articlesincluding reviewing, creating, and updating KMS documents as support needs require.Self-Service Catalog Support: Assist in the creation and management of self-service catalog items.Training Oversight:Training Program Management: Ensure contract personnel are adequately trained in the tools, processes, procedures, and customer service best practices required to perform the services outlined in the PWS.Curriculum Implementation: Follow existing formal training curricula for new hire training as well as refresher and remedial training for experienced agents.Training Evaluation: Monitor "post training" work (including monitoring of new hires and work performed after recurring or remedial training) to ensure agents are following instruction provided in training.Compliance Training: Ensure contractor personnel take all government-mandated training within deadlines established by TSD Government Leadershiptracking completion of training and reporting to TSD government leadership.