Security Control Room Operator
First Coast Security Services, Inc.
Job Description
Overview
First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.
First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
#services
Job Skills / Requirements
First Coast Security Services is hiring full-time and part-time Control Room Operators (CRO) for a high-security data center environment in Ashburn, VA. This is a critical operations role responsible for real-time alarm monitoring, access control management, and emergency dispatch coordination.
Starting pay:
$22.50 per hour
Shifts available:
2nd shift, 3rd shift, and weekend-only positions
JOB DESCRIPTION
Monitor alarms in real time and dispatch security officers to incidents within required SLA windows
Manage access control systems -- grant, restrict, and revoke access permissions; verify credentials; investigate unauthorized access attempts
Execute emergency escalation procedures and maintain clear communication during high-risk incidents
Monitor green zones and perimeter areas for security compliance
Manage and update incidents using a ticketing system
Respond to client requests via radio, intercom, and text-based communication platforms
Maintain accurate access logs, incident reports, and documentation
REQUIREMENTS
Fluent English, strong written and verbal communication required
Prior security control room experience preferred
Experience with access control systems (Lenel, Genetec, CCURE, or similar) strongly preferred
Ability to multitask under pressure in a fast-paced environment
Basic to intermediate computer proficiency
Strong attention to detail
TRAINING & CERTIFICATION
No control room experience? We provide comprehensive paid on-the-job training, starting from foundational security operations through full CRO certification. Upon completing training, candidates take the CSB CRO Certification Test. Passing the test leads directly to shift assignment. Candidates who need additional time continue as security officers before re-evaluation.
Certification Requirements (All)
State Guard Card
Additional Information / Benefits
Paid Holidays
Weekly Pay
401K/403b Plan
Short Term Disability
Dental Insurance
Paid Vacation
Long Term Disability
Vision Insurance
Medical Insurance
Life Insurance
The following screenings are required:
Drug Screen
Criminal Background Check
Motor Vehicle
Education Verification
Employment Verification
First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan
This is a
Full and Part-Time
position
First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.
First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
#services
Job Skills / Requirements
First Coast Security Services is hiring full-time and part-time Control Room Operators (CRO) for a high-security data center environment in Ashburn, VA. This is a critical operations role responsible for real-time alarm monitoring, access control management, and emergency dispatch coordination.
Starting pay:
$22.50 per hour
Shifts available:
2nd shift, 3rd shift, and weekend-only positions
JOB DESCRIPTION
Monitor alarms in real time and dispatch security officers to incidents within required SLA windows
Manage access control systems -- grant, restrict, and revoke access permissions; verify credentials; investigate unauthorized access attempts
Execute emergency escalation procedures and maintain clear communication during high-risk incidents
Monitor green zones and perimeter areas for security compliance
Manage and update incidents using a ticketing system
Respond to client requests via radio, intercom, and text-based communication platforms
Maintain accurate access logs, incident reports, and documentation
REQUIREMENTS
Fluent English, strong written and verbal communication required
Prior security control room experience preferred
Experience with access control systems (Lenel, Genetec, CCURE, or similar) strongly preferred
Ability to multitask under pressure in a fast-paced environment
Basic to intermediate computer proficiency
Strong attention to detail
TRAINING & CERTIFICATION
No control room experience? We provide comprehensive paid on-the-job training, starting from foundational security operations through full CRO certification. Upon completing training, candidates take the CSB CRO Certification Test. Passing the test leads directly to shift assignment. Candidates who need additional time continue as security officers before re-evaluation.
Certification Requirements (All)
State Guard Card
Additional Information / Benefits
Paid Holidays
Weekly Pay
401K/403b Plan
Short Term Disability
Dental Insurance
Paid Vacation
Long Term Disability
Vision Insurance
Medical Insurance
Life Insurance
The following screenings are required:
Drug Screen
Criminal Background Check
Motor Vehicle
Education Verification
Employment Verification
First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan
This is a
Full and Part-Time
position