Business/Finance Manager
Job Description
OVERVIEW: The Business Manager is responsible for performing the closing and financing function of the sales process on all new, pre-owned and brokerage transactions to facilitate a world class pleasure boating experience for all customers. The Business Manager will achieve targeted profit margins and product sales to drive high customer satisfaction and loyalty, while ensuring compliance with all company, state and federal laws and regulations. KEY TASKS:
Be responsible for closing all new, pre-owned and brokerage transactions while ensuring compliance with all company, state and federal laws and regulations. Gain superior product knowledge to assist sales team members with all aspects of structuring a customer purchase, closing, and delivery. Determine customer financing needs and calculate loan payment options based on a consultative interview process. Process all customer credit applications to secure and present financing options. Collect all forms of customer payment in accordance with company policy. Utilize the menu selling system to present customers with financing and warranty options to achieve targeted sales goals. Coordinate all customer sea trials and delivery orientations with Sales and Service Department. Collect all necessary trade-in vessel documents and ensure trade-in evaluation process is completed thoroughly by products and the Service Department. Assist Accounting Department in all aspects of closing and posting new, pre-owned and brokerage sales. Ensure that all work orders are completed and forwarded to Service Department. Prepare loan package for lender funding within 5 business days. Build lender and other vendor relationships; ensuring proper lender mix. Maintain knowledge on all current lender, insurance and warranty programs. Run lost sale reports to capture refinance and unsold warranty opportunities. Project a professional and service-oriented image to all customers. Actively participate in boat shows, selling events, and other off-site promotions such as Getaways!
KEY RESULT AREAS:
Vantage sealant penetration goal achievement Internal/external customer satisfaction Timely and professional delivery of boat to customers
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