Custom Order Specialist
Job Description
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO? We are currently seeking a Custom Order Specialist to join the fastest growing jewelry company in the country. This job will be located in New York City and the position will be based in a fast-paced environment with multiple requests coming in on a daily basis. Responsibilities Responsible for accurately submitting/verifying custom orders with vendors within a specified time-frame Oversee the Special/Custom Order Process start to finish Calculate and quote prices Interact with both the vendors and the customers on a regular basis Checks the status of orders, maintains quoted time frames, and handles any potential issues Requirements Must have 1+ yrs jewelry industry experience Must have 1+ yrs of experience with custom jobs Must have basic understanding of placing CAD requests with designers, vendors and knowledge of reading CAD to get cost for pieces Must be able to pass knowledge assessment during interview process Must be able to respond to customer inquiries outside of normal business hours, if necessary Knowledgeable in Excel Knowledgeable in Photoshop Ability to work well with a team of diverse personalities Knowledge of jewelry manufacturing a plus Must be able to travel to shows a minimum of three times per year Must Live in New York Tri-State area What We Offer We offer an amazing culture! We have the opportunity of a Bridal powerhouse and the feel of a family-oriented small business. Base pay $25-$30/hr **Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Medical Vision Basic Life Insurance Voluntary Life Insurance Long-Term Disability Short-Term Disability Flexible Spending Account (Medical & Dependent Care) Retirement Plan with Matching Vacation Sick Time Paid Holidays Attractive Employee Discount We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work! We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team! #J-18808-Ljbffr