Site Manager
Job Description
Overview The focus of the role is to provide day-to-day outstanding cleaning and maintenance service to our customers. Full Time Position Salary: $65,000 Responsibilities A&A is a leader in the commercial janitorial industry. With offices across the country, A&A services a diverse portfolio including commercial office buildings, schools, hospitals, government facilities, industrial buildings, and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First. A&A is looking for a Site Manager for our Waltham, MA location. The focus of the role is to provide day-to-day support to the operations team while they are out in the field. This is a salary position. This role will encompass the following responsibilities: Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues. Support Operations team by taking preventive action to mitigate company damages. Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems. Conduct customer service surveys. Forward customer complaints to proper Directors and/or Operations Managers. Follow up on customer complaints/requests, status with clients, Directors, Managers, or Supervisors. Update and maintain MSDS (Material Safety Data Sheets). Maintain and follow up on all Radios, Equipment, and transportation repairs. When needed, assist Operations Manager with e-mails, follow-ups, and letters. Assist with other duties and projects as assigned. Work Location: One location. Qualifications Experience Preferred:
Two to three years’ experience in customer service, medical facilities. Computer literate: Microsoft Word, Excel, Windows.
Physical Requirements:
75% Walking and 25% Sitting. Lifting up to 50 pounds.
Required education:
High school or equivalent.
Required experience:
Supervising: 2-3 years.
Job Type: Full-time Salary: $60,000.00 per year Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift
Language:
Bilingual Spanish-English (Preferred) #J-18808-Ljbffr