Manager, General
Job Description
Overview Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Position Pay Range: $110,000.00 - $145,000.00 annually Responsibilities The Manager, General is accountable for all fiscal and operational functions within the designated station of Estes Forwarding Worldwide, LLC. Additionally, the Manager, General is responsible for developing and securing revenue and market share through promotion and sales of all services and products to establish and target accounts. The Manager, General is responsible for leading, directing and managing operations to ensure a consistently high level of service, quality, and customer satisfaction, as well as meeting appropriate sales and operational KPIs. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines. Identify business opportunities and generate profitable sales in both new and existing accounts to meet and exceed new business revenue goals. Lead, direct, and manage site operations to ensure maximum profitability and superior customer service. Assist in the development and implementation of sales plans that support increased sales. Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value. Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs. Manage station and company resources to facilitate quality and efficient operations. Establish and maintain positive, productive customer relations while managing daily resolution of issues. Establish and continuously improve processes to ensure excellent customer relations. Ensure station is using the appropriate mix of multimode providers and assist in the implementation and compliance measurements of external service partners. Review and evaluate station P&L performance and continually adjust short and long term goals to maintain profitability at or above company expectations. Cross sell the company’s suite of products and services in a global team environment. Monitor and review customer sales activity and make strategy adjustments as needed. Utilize the EFW CRM and maintain EFW expectations. Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans. Work collaboratively with the operational staff at multiple sites and locations to ensure customers’ needs and expectations are met. Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff. Regular attendance is required. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
SKILLS AND ABILITIES
Ability to identify issues, requirements, and opportunities involved in customer service. Ability to manage all financial aspects of a designated station. Experience managing external service providers (airline, cartage, truckload, and linehaul). In depth knowledge of all #J-18808-Ljbffr