Supervisor - Field Customer Service

Supervisor - Field Customer Service Location: Rockland, ME or Belfast, ME Work Type: Office The base salary range for this position is dependent upon experience and location, ranging from $83,804 to $104,756 . Summary: Plans, directs, and supervises customer service functions including billing, credit, customer service contact, specialty, and meter services, and collection activities. Supervises customer service activities to provide efficient, economic services to customers. Primary Responsibilities:

Plans, schedules, directs and appraises the work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services. Ensures compliance with applicable rules, regulations, policies, and guidelines. Manages department budget, maintains cash controls, and directs employee hiring process. Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing - coordinates field activities regarding installation and startup of large meter services and tie-overs as well as provides input on the design. Investigates shared meter, switched meter problems, and theft of electrical services. Handles customer and electrical inspector complaints/inquiries. Handles high-profile accounts relating to credit, customer satisfaction, and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm. Participates in safety programs and is responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities. Assists with restoration efforts during storms and other emergencies.

Skills and Requirements:

Bachelor's Degree with a minimum of 4 years of relevant experience preferred. Associate degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years of relevant experience required. Knowledge of the union contract is desired. Experience with collections activities. Knowledge and experience with CIS, SAP, WMS, CSS, and Smart map systems. Microsoft Office skills. Good verbal and written communication skills. Strong customer service ability. Strong leadership skills. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRID Network and Corporate functions. This does not include those that will work for Avangrid Renewables. #LI-OFFICE #LI-JO1 Informação de Mobilidade: Observe que qualquer candidato que não seja cidadão do país da vaga estará sujeito ao cumprimento dos requisitos de imigração aplicáveis para trabalhar legalmente e iniciar suas atividades laborais naquele país. As práticas e políticas de emprego da AVANGRID são voltadas para a contratação de uma força de trabalho diversificada e para a manutenção de uma cultura inclusiva. Na AVANGRID, oferecemos oportunidades justas e iguais de emprego e avanço para todos os funcionários e candidatos independentemente de raça, cor, religião, nacionalidade, gênero, orientação sexual, idade, estado civil, deficiência, status de veterano protegido ou qualquer outro status protegido por lei federal, estadual ou local. Se você for uma pessoa com deficiência ou um veterano com deficiência e não puder usar nossa ferramenta on-line para procurar ou se candidatar a empregos, poderá solicitar uma acomodação razoável entrando em contato com nosso departamento de Recursos Humanos pelo telefone 203-499-2777 ou pelo e-mail [email protected]. #J-18808-Ljbffr