Customer Care at Global Channel Management, Inc.

Dynamic Environment

Onsite Care Advocate (Bronx, NY - Spanish Speaking)

Tbwa Chiat/Day New York, NY

Onsite Care Advocate (Bronx, NY - Spanish Speaking) Bronx, NY Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing...

Best Match

Customer Success Advocate

Bask Health New York, NY

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements Requirements **What makes you a great fit for this role: ** 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Best Match

Customer Experience Advocate

Monday New York, NY

Description We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. Please note that this is a hybrid position of 3 days/week in our NYC office About The Role Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares Empower customers to connect their goals and challenges with the solution in monday.com Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit Create both internal and external documentation to enhance our knowledge base Advise customers about new features and functionalities Please note the start date for this role is February 3, 2025. You will join a cohort of new hires to ensure a seamless onboarding experience where you can learn from and with each other Requirements Experience providing customer or technical support. SAAS experience is a plus. Understanding of help desk software and remote support tools. Experience with Zendesk is a plus Problem-solving skills and multitasking abilities are a must Superb written and verbal communication skills Positive attitude, empathetic, coachable, and collaborative Ability to take initiative and adapt What monday.com can offer you: Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! Monthly stipends for food, wellness, and commuter work Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, So Paulo, and Tokyo For New York City-based hires only: Compensation Range: $58,000-$68,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. #LI-DNI Social Description We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen! Our Team The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.

Onsite Care Advocate (Bronx, NY - Spanish Speaking)

Spring Health New York, NY

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. The Team Member Care Advocate offers a convenient and timely resource for the employees of a large nationwide retailer to receive immediate connections to community and company resources. This role can further serve as a partner to help address social determinants of health concerns and other related wellbeing challenges presented by this company's employees. This role will be a hybrid role at 3 customer locations around Bronx, NY. What you'll be doing: This role will sit onsite at 3 of the customer's location around Bronx, NY. The role is Monday-Friday with the hours of 8am-4:30pm EST; either Tuesday or Friday will be the Remote day for this role. Upon moving forward in the interview process we will share exact addresses and associated work hours. Identify and make referrals for work-life, financial & legal, and basic needs support Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals. Offer consultation related to navigating mental health resources (local and national) and available workplace benefits Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. Spring Health benefit promotion: relationship building with customer POCs, tabling events, benefit overviews, rounding, wellness events, etc. Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral). Represent Spring Health and help to support/reinforce program parameters and goals. Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. Submit reporting documentation of all client and organizational activities on a routine and timely basis. Attend customer meetings as requested/appropriate. Embed in the customer culture and proactively build strong working relationships with key customer stakeholders Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals Demonstrate cultural humility and promotion of diversity, equity and inclusion What we expect from you: A Bachelor's degree in a similar field is required Bilingual in Spanish and English required Experience working with diverse populations and backgrounds within the social work industry. Experience helping organizations manage evolving workforce environments and norms is a plus. Experience connecting individuals to resources quickly in times of crisis is a plus. Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus. Experience assisting individuals through burnout, managing work-life balance isa plus. Ability to balance the needs of multiple stakeholders. Flexibility and creativity when approaching workplace challenges. Depth of knowledge of community resources. Knowledge or experience in working with retail employees is a plus. Excellent listening, written and verbal communication skills. Acknowledge and embrace diversity and inclusion. Motivated to go above and beyond for members to provide a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks. Stable transportation and ability to work from multiple onsite locations Located within a 10 mile radius of job location listed The target salary range for this position is $63,000 - $80,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Best Match

Customer Service Delivery Advocate

Carvana New York, NY

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one o

Customer Experience Advocate

monday.com New York, NY

DescriptionWe are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing t

Customer Success Advocate

Bask Health New York, NY

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of

PT Customer Care Advocate (Work From Home)

iRhythm Technologies Long Island City, NY

[Call Center / Customer Service / Remote] Anywhere in U.S. / Competitive Pay - As a Customer Care Advocate you'll: Provide superior customer care by troubleshooting customer/patient issues relating to

Customer Service Delivery Advocate

Carvana New York, NY

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $22.00 p/h Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."

Customer Experience Advocate

monday.com New York, NY

Description We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. Please note that this is a hybrid position of 3 days/week in our NYC office About The Role Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares Empower customers to connect their goals and challenges with the solution in monday.com Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit Create both internal and external documentation to enhance our knowledge base Advise customers about new features and functionalities Please note the start date for this role is February 3, 2025. You will join a cohort of new hires to ensure a seamless onboarding experience where you can learn from and with each other Requirements Experience providing customer or technical support. SAAS experience is a plus. Understanding of help desk software and remote support tools. Experience with Zendesk is a plus Problem-solving skills and multitasking abilities are a must Superb written and verbal communication skills Positive attitude, empathetic, coachable, and collaborative Ability to take initiative and adapt What monday.com can offer you: Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! Monthly stipends for food, wellness, and commuter work Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, So Paulo, and Tokyo For New York City-based hires only: Compensation Range: $58,000-$68,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. #LI-DNI Social Description We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen! Our Team The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.

Customer Care

Job Description