Clinical Territory Associate at ZOLL Medical Corporation

High salary

Center Clinical Director, Associate

ChenMed Columbus, Ohio

We’re unique. You should be, too. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports). The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Independently provides care for patients with acute and chronic illnesses encountered in older adult patients. Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient. Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not). Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs. Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market. Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes. Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Clinical Director will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company. Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP’s daily huddles within their center Leadership rounding with the PCPs (reduced involvement of market clinical leader) Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other applications used in the company Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application. This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required Current, active MD licensure in State of employment is required A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required Must have a current DEA number for schedule II-V controlled substances Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

High salary

Clinical Pharmacist, Oncology

UVA Health Columbus, OH

RELOCATE TO VIRGINIA OPPORTUNITYJoin our esteemed team of healthcare professionals committed to advancing healthcare through cutting-edge research, comprehensive training, and compassionate care.UVA H

High salary

Center Clinical Director, Associate

ChenMed Columbus, Ohio

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports). The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Independently provides care for patients with acute and chronic illnesses encountered in older adult patients. Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient. Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not). Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs. Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market. Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes. Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Clinical Director will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company. Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP’s daily huddles within their center Leadership rounding with the PCPs (reduced involvement of market clinical leader) Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other applications used in the company Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application. This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required Current, active MD licensure in State of employment is required A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required Must have a current DEA number for schedule II-V controlled substances Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

New Clinical Support Associate Openings in Columbus – Apply Now!

Columbus

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Clinical Territory Associate

ZOLL Medical Corporation Columbus, OH

Employer Industry: Medical Technology Why consider this job opportunity: Opportunity for career advancement and growth within a fast-growing company Work remotely with flexibility in travel up to 80% Be part of a mission-driven organization focused on improving patient outcomes Supportive and innovative work environment that values self-motivation and entrepreneurship Chance to make a meaningful difference in the lives of patients suffering from critical conditions What to Expect (Job Responsibilities): Serve as the technical and clinical expert on all employer Circulation products Perform on-site training for clinicians and allied health personnel Educate clinicians with product, clinical, and marketing data Provide remote on-demand technical support for clinical staff via telephone and/or email Collaborate with other employer divisions to promote Circulation technologies through clinical presentations and technical support What is Required (Qualifications): Minimum 2 years of clinical bedside experience in Critical Care or Cath Lab Minimum Associates degree in Nursing or Life Sciences or relevant experience Ability to travel up to 80% Strong verbal and written communication and teaching skills Demonstrated excellent follow-through skills and attention to detail How to Stand Out (Preferred Qualifications): 1-2 years of device experience in a clinical setting Experience in developing training materials for medical devices Proven ability to work independently and in a team environment Previous experience in customer service or support roles in healthcare Demonstrated passion for life-altering therapies and serving clinicians We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. #J-18808-Ljbffr

Immediate Start

Clinical Support Specialist (Tier 1)

Intelliguard Holding Co. Columbus, OH

We continue to expand our product lines and deploy groundbreaking solutions that enable safety across the healthcare supply chain. Join our team of engineers, developers, pharmacy professionals, quality control experts, and commercial team associates as we drive toward breakthroughs every day. Ours is a history we’re proud of. And our future is one we look forward to. Come join us! About The Role: Intelliguard has an excellent opportunity for a Clinical Support Specialist to join our team in Columbus, Ohio reporting to the Manager of Client Services. This individual is a vital link between healthcare providers, hospital/pharmacy staff, and our cutting-edge healthcare technology. This position focuses on supporting the deployment, utilization, and troubleshooting of our technology to ensure optimal performance in hospital and pharmacy settings. The specialist plays a critical role in enhancing patient care, streamlining workflows, and providing expert clinical support to users of our systems. What You'll Be Doing: Client Support and Training: Provide clinical and technical support to hospital and pharmacy staff using our technology. Deliver virtual training sessions to ensure effective use of the technology by clinical and non-clinical teams. Collaborate with end-users to address workflow integration challenges and optimize the use of our solutions. Troubleshooting and Issue Resolution: Identify and resolve user issues, escalating complex technical problems to the appropriate internal teams. Serve as a point of contact for real-time troubleshooting, guiding users through technical and clinical challenges. Document support interactions and resolutions to contribute to the knowledge base. Collaboration with Internal Teams: Work closely with software developers, product teams, and account managers to provide user feedback and improve technology performance. Participate in cross-functional meetings to discuss product updates and clinical implications. Support implementation teams during system rollouts and upgrades by remotely assisting clients. Clinical Expertise and Compliance: Apply clinical knowledge to ensure the technology aligns with hospital and pharmacy workflows. Assist clients in maintaining compliance with healthcare regulations (e.g., HIPAA, Joint Commission standards). Provide input on product features and improvements from a clinical perspective. Documentation and Reporting: Maintain detailed records of client interactions, technical issues, and solutions in support databases. Generate reports on user activity, common issues, and feedback to support continuous improvement. Contribute to the development of user guides, FAQs, and other training resources. We Would Love To Hear From You, If: Associate or bachelor’s degree in a relevant field (or 2-3 years of equivalent experience). Familiarity with hospital or pharmacy workflows, including medication management, inventory systems, or patient safety protocols. Experience with healthcare technology systems (e.g., EHR, automated dispensing systems, or pharmacy management software). Proficiency in virtual communication tools (e.g., Zoom, Microsoft Teams). Strong problem-solving and analytical abilities. Exceptional communication and interpersonal skills to interact effectively with healthcare professionals. Ability to multitask in a remote environment and maintain professionalism under pressure. Professional Certification: Active RN, CMA, or Pharmacy Technician certification preferred but not required. Why You Should Join Us: Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time) 401K with Employer Match Life/AD&D and Long-Term Disability (LTD) Flexible Spending Account (FSA) Voluntary Life/AD&D Optional Plans Pet Plan To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision! Other Information: Hybrid Role in Columbus, OH (4 days in office, 1 day remote) The essential functions of the job are usually performed in an office setting, in an indoor, temperature-controlled environment. The office environment noise level in the work environment is typically low to moderate. While performing the job duties, the employee is regularly required to sit for extended periods, standing and walking intermittently, reach with hands, arms, talk or hear. The employee is required to use office equipment such as a computer, mouse, keyboard, printer. The employee may sometimes be required to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. *Relocation assistance is NOT available for this role. The pay range for this role is: 22.40 - 25.80 USD per hour (Ohio Office) #J-18808-Ljbffr

Customer Support Associate (US)

Compass Experience Labs Columbus, OH

Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone. Please note that this position is only open to candidates located in the locations we have operations in, which are limited to: FL, GA, MI, NC, OH, TX, WI. Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs - it sounds like we might be a good match! We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. As part of the Compass Experience Team, you will: Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brand’s products, procedures, and resolutions Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends The ideal Compass Employee is: Compassionate, detail oriented, friendly, open-minded, and eager to help people Able to solve problems quickly and creatively - we often need to think of solutions on the fly Able to learn and adapt to changing software (being tech savvy is a must) Excellent at communication - both written and verbal Able to adhere to a set schedule and be productive independently Ability to utilize multiple systems and resources to find a solution to the caller’s problem - multitasking is key Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks / lunches on time, adhering to expected handle time for calls once ramped) All agents must have a quiet workspace where they will not be interrupted or overheard All candidates who are hired will spend the first few weeks after completing training handling Phone, Emails, SMS, chats and Social Media. Phone support will be a daily requirement and will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). Real time adherence associates monitor statuses and all day associates will be contacted if they are out of adherence. This is a high volume program. Candidates should expect to be on back to back calls throughout their day with limited down time. Availability: Full Time positions available HQ is located in Columbus, Ohio Ability to work East Coast hours. Open availability preferred, may include weekdays, weekends, nights and holidays Must have at least 1-3 years of experience (within the last 2 years) providing customer support across multiple channels, including email, phone, SMS, Chat and Social Media. Collaboration and teamwork are highly valued within our small team within a larger organization The ability to multitask and manage a high volume of emails, calls, and action items is essential to meet service level agreements (SLAs). Self-motivation and independence are crucial for success in this role. Strong oral and written communication skills are necessary to effectively interact with managers, clients, and customers. The ability to thrive in a high-performance environment and prioritize customer service is paramount. Embrace the commitment to customer service and nourish brand loyalty Agents must be proficient in using various computer systems, including our internal systems and the Underwriter’s CMS. 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants Training is 2 - 3 weeks of classroom material Qualifications and Physical Requirements with or without reasonable accommodation: High school diploma or equivalent Inbound Phone Experience is a must - Please ensure that your resume reflects this Call center experience must be within the last 2 years 1+ year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computer/laptop and a headset Experience working remotely is preferred. Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift) Fast.com 25 MBPS Download Required An Ethernet hookup is strongly recommended. A backup location or internet access is necessary in the event of an outage A competitive starting wage of $13 per hour A fully remote work environment All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. A positive and growing work culture that values diversity and inclusivity. If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply. #J-18808-Ljbffr

Immediate Start

Clinical Account Associate - Cleveland & Columbus

Tempus Columbus, OH

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Responsibilities: Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients. Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives. Identify opportunities with existing customers on the use of Tempus algorithmic tests and add ons. These will include but not limited to HRD, TO, DPYD, UGT1A1, PURist. Collaborate with Clinical Account Executives on upsell opportunities for various products. Drive customer adoption of online ordering through the Tempus Hub and EMR integrations. Identify and develop partnering opportunities between prospective oncology clients and Tempus. Promote and drive compliance with new web-based molecular information tools for all clients. Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership. Monitor performance of sales to ensure objectives are met. Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc. Embrace, embody and represent the Tempus company culture at all times to external and internal constituents. Build and maintain relationships with physicians and office staff to drive clinical orders in the community. Build and maintain relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement. Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician). Coordinate Medical Affairs report review with physicians after clinical orders. Order Kit and literature replenishment at accounts. Identify and attend approved local conferences. Work with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients. Preferred Skills: Demonstrate the capacity to quickly learn relevant genomic and oncology information. Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives. Excellent customer service skills and ability to connect with healthcare professionals. Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. Strong administrative skills and sophistication to manage business in complex environments. Demonstrate Tempus’ Values by acting with integrity, respect and trust. Travel throughout the territory as needed. Education & Experience: B.S. in biology, life science, business or marketing. Bonus: Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations. OR general clinical experience. #J-18808-Ljbffr

Retail Merchandising Support Associate, Polaris - Flex

Bloomingdale's Inc. Columbus, OH

Retail Merchandising Support Associate, Polaris - Flex Columbus, OH, United States Part time Schedule Hourly Rate: $15.00 - $18.50* * based on job, location, and schedule Job Description Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride, and satisfaction. Our success will be built on amazing colleagues, working together. Job Summary As a Merchandising Colleague, also known as a Front of House Colleague, you will create exceptional experiences for every customer you encounter. You will be responsible for aiding in floor relocations, enhancing the visual presentation of merchandise, arranging and maintaining product displays, and ensuring up-to-date pricing and signage. We're looking for flexible team players who thrive in our fast-paced environment and can work various shifts including nights, weekends, and holidays. What we can offer you An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development Paid Time Off Colleague Resource Groups (CRGs) and give-back/volunteer opportunities What you will do Greet & connect with customers in a friendly and genuine way. Recommend product by asking questions to identify customer needs. Offer options and solutions to customers to complete the sale. Wrap up the moment to close out the customer’s shopping journey. Master store products, services, loyalty programs, and Macy’s sales systems. Maintain department recovery standards. Ensure accurate pricing and signage throughout the store. Work with other team members to achieve department goals. Skills You Will Need Product knowledge: Good understanding of the products. Sales: Ability to build relationships with customers. Technology: Utilize point of sale technology. Continuous learning: Self-driven to keep up with product knowledge. Interpersonal Skills: Excellent interpersonal skills. Collaboration: Partnership with the total team. Who you are Focused on upholding Macy’s dedication to diversity and inclusion. Flexible availability, including days, evenings, weekends, and holidays. Enjoy meeting people and sharing information. Resourceful and eager to adapt to changing priorities. Comfortable handling electronic devices. Must be able to communicate effectively in English. No Education or Experience Required. Essential Physical Requirements Prolonged periods of standing/walking. Frequent use of computers and handheld electronic equipment. Reaching, crouching, kneeling, and color vision. Lifting and moving items weighing up to 50 lbs. About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating memorable experiences for every Macy's customer. Our opportunities in Sales, Merchandise, Operations, Customer Service, and other areas let you express your creativity and commitment to excellence. Bring your creativity, energy, and ideas to the Macy's team – Apply Today! Job Info Job Identification REQ_541613 Job Category Stores Locations 1300 Polaris Parkway, Columbus, OH, 43240, US #J-18808-Ljbffr

Customer Service Support Associate I - FT

Cass Information Systems Columbus, OH

Customer Service Support Associate I - FT Pay Competitive Location: Columbus, Ohio Employment type: Full-Time Job Description Req#: CUSTO001566 The Customer Service Support Associate is responsible for timely and accurate resolution of internal rejects and suspends. PRINCIPAL RESPONSIBILITIES AND DUTIES: Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors. Clearly communicate verbally and in writing, and work in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction. Acquire, investigate, and process operations-related inquiries and communicate the results to the initiator, ensuring all necessary internal documentation has been completed. Recognize errors and document them in a timely and accurate manner. Review and complete all required departmental reports and maintain accurate production time sheets. Work overtime as requested by management. Perform other duties as assigned by management. Training is onsite Monday-Friday from 8:00 am-4:30 pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Well-developed interpersonal skills that will maximize responsiveness and facilitate the development of a solid working relationship with both utility vendors and internal staff. Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously. Proficiency in the Microsoft Office suite. Excellent analytical, attention to detail, and problem-solving skills. High school diploma or equivalent required. 6 months telephone and billing experience in a general business environment. APPLICATION PROCESS: Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information, and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr

Columbus, OH

Posted 2 days ago

60.000 - 80.000

Job Description

Employer Industry: Medical Technology Why consider this job opportunity:

Opportunity for career advancement and growth within a fast-growing company Work remotely with flexibility in travel up to 80% Be part of a mission-driven organization focused on improving patient outcomes Supportive and innovative work environment that values self-motivation and entrepreneurship Chance to make a meaningful difference in the lives of patients suffering from critical conditions

What to Expect (Job Responsibilities):

Serve as the technical and clinical expert on all employer Circulation products Perform on-site training for clinicians and allied health personnel Educate clinicians with product, clinical, and marketing data Provide remote on-demand technical support for clinical staff via telephone and/or email Collaborate with other employer divisions to promote Circulation technologies through clinical presentations and technical support

What is Required (Qualifications):

Minimum 2 years of clinical bedside experience in Critical Care or Cath Lab Minimum Associates degree in Nursing or Life Sciences or relevant experience Ability to travel up to 80% Strong verbal and written communication and teaching skills Demonstrated excellent follow-through skills and attention to detail

How to Stand Out (Preferred Qualifications):

1-2 years of device experience in a clinical setting Experience in developing training materials for medical devices Proven ability to work independently and in a team environment Previous experience in customer service or support roles in healthcare Demonstrated passion for life-altering therapies and serving clinicians We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. #J-18808-Ljbffr